For Rostelecom subscribers, the Call Detailing service is available, which allows you to receive a detailed account report (phone number). Despite the name, the report contains information not only about calls, it also reflects full detail expenses on the account - sms, mms, internet connections and expenses for additional paid services.
Any subscriber of the company can order detailing by any of available ways... By the way, one part of the methods is completely free, while the other has a nominal fee and depends mostly on the period of time for which the subscriber wants to receive a report.
Rostelecom, like other telecom operators, allows you to get detailed information on account - numbers from which you called and to which you called, date, time, duration and cost of calls made or received. Also, the detail of the invoice contains information about sent and received MMS and SMS messages, Internet connections and charges for Additional services... For SMS and MMS, the report includes information about numbers, dates, time and cost, for MMS messages, the volume of traffic is also indicated, and for Internet connections - the date, time, volume of traffic received and the amount debited for it.
Call detailing is sometimes necessary in different cases- someone might need to find forgotten number, someone - to see when a specific call was made, someone - to calculate their expenses, and some may be interested in seeing where and when their loved ones call (for example, to monitor the calls of a child).
Let's take a step by step how to make detailing on Rostelecom and consider all possible options.
How to order detailed account details at Rostelecom?
1. Detailing the invoice through Personal Area Rostelecom
It is very easy and completely free to receive a detailed report on expenses through the subscriber's personal account. To get started, you need to go to your personal Rostelecom account and follow the link "Order detailing".
On the next page you need to select the month for which you want to receive the report, enter your e-mail address and click the "Order" button.
After that, a pop-up window will appear on the screen in which you need to check your data and confirm the request.
Call detail will be delivered to PDF format, you can open it with Adobe programs Acrobat Reader... You can order a detailed report through your personal account only for the last 6 months, if you need a longer period - contact the Rostelecom customer service center.
Besides detailed report in your personal account you can also see general information about expenses for the current month, for this click on the link "Expenses and payments" in the top menu.
2. Printout of calls on paper
To receive a printout of calls, you can contact your nearest Rostelecom office. The only condition is that the number must be registered in your name or you must have a power of attorney to receive a printout certified by a notary, or by the head of the company (if the number is corporate).
The cost of the service depends on the detail period and is calculated in accordance with the tariffs set for your region.
At the request of the subscriber, the details of the invoice can be delivered monthly by mail. To do this, you need to write an application at the customer service center.
Printout of SMS messages
Details of SMS are contained in the printout of calls provided by Rostelecom. It lists incoming and outgoing messages, as well as their exact dates and time of receipt / dispatch.
Unfortunately, officially get a printout of the texts themselves SMS messaging in Rostelecom it is impossible, even if the SIM card is registered to you. Technically, this is possible, all information is stored on the company's servers, but such a service is not provided to individuals - only by a court decision and a request from law enforcement agencies.
Operator cellular Rostelecom offers its subscribers to use special service, which will allow you to get information on his account for a certain period.
Thus, one can view the following information by the movement of funds on the subscriber's account: numbers to which calls were made (duration and cost of calls), incoming calls (numbers from which they called, call time), sending SMS messages (cost, time and number of messages sent with numbers), received SMS messages and MMS indicating numbers, mobile Internet (indicating traffic, its cost and time of access to the network) and other paid services.
All this information is provided in both hard copy and electronic form. It is quite readable and timed.
All this makes it easy to view and analyze this information.
The editorial staff of the site tried to figure out how to order an invoice detailing for all forms of service and presented this information below.
Several methods on how to order an account detailing on Rostelecom
To do this, you can use different methods that are available to all users who wish to receive this information.
The cost and speed of providing this type of report is described below.
- The easiest way is to use the system to self service of subscribers "Personal account of Rostelecom".
Internet access will be required to access this system. After logging in, you need to go to "My services", and then go to the item "Order detailing".
Next, the user needs to select the period for which he needs (the maximum period that can be selected in the system is 99 days).
It should be noted that electronic view call printouts are provided free of charge - You can also get information on the movement of funds on your account by visiting the nearest customer service center. When visiting, you must provide a document that confirms the identity of the subscriber. Therefore, before the visit, you need to take your passport with you.
- You can also complete a detail order by sending a message. Previously, the subscriber needs to send the e-mail address to which he is going to receive reports.
Therefore, first SMS is sent from texts 40 * Email - email address subscriber and send to number 1 00 .
But in order to receive already detailing by mail, you need to send an SMS with the text 141 * number of days in the report to the room 100 .
Sending such SMS messages is free of charge, as well as generating and sending a report to the subscriber's mail
The report is generated within a few minutes from the moment the application is submitted, while the subscriber can choose any of the available methods.
All methods are provided free of charge and available to everyone.
Available types of detailing at Rostelecom
There are only two types of subscriber account details that are available to users.
Each of them is provided to all subscribers, regardless of their form of service.
To get a printed version, you must visit the customer service center, and ask to print details for the required period of dates.
You can find your nearest service centers by going to http://perm.rt.ru/corp/info/contacts/center_sale and choosing your region.
The electronic report can be obtained both on the display and on email, which is indicated by the subscriber.
The period for which the report is needed is chosen by the subscriber himself, it cannot be more than 99 days from the date of application.
In this case, you can select a report for a month or a day.
Additional service Rostelecom Call Detailing home phone»Allows you to get information about expenses, payments and balance. With the help of the report, you can find out at what time the call was made, what its cost, what number was the call, etc. This makes it possible to plan the budget more efficiently and find out how much money needs to be deposited into the account to pay for the next period.
Details of Rostelecom calls can be obtained in the following ways:
- In your personal account via the Internet.
- At the nearest office.
- By means of an SMS request.
The choice of method depends on the preferences of the client. For example, if you need a paper version of a report for a long period, it is recommended to contact the office, but keep in mind that this is a paid service.
How to get details of home phone calls in your Rostelecom personal account
Rostelecom's e-mail account allows you to get detailed calls over the Internet for free. Also on the site you can find out the balance or change the tariff. Drafting electronic version the report takes some time, but in most cases the document can be received within 2-3 hours.
If you have not yet created a personal account, follow the instructions below:
- Go to the provider's page and click on the "Personal Account" button. A new window will open with the "Authorization" section. Find the "Register" button next to it.
- Enter the number in the corresponding lines mobile phone or email address and password. This data will be used to enter your personal account. Rostelecom demands to create long passwords that contain numbers and letters Latin alphabet top and lower case... Select your region and click on the "Continue" button.
- Confirm registration. Depending on the information entered, a message with an activation code will either come to your email or your phone. In the first case, you need to follow the link. It is valid during the day. If a phone was selected, you need to enter the code in the window. Traditionally, messages arrive within 5-10 minutes. If you cannot find the message in your inbox, try to find it in the Spam folder or try again.
- Bind personal accounts... Without them, interaction with connected services, including obtaining detailed information from Rostelecom, is impossible. Select the appropriate option to add a home phone. Confirm the request, indicate your region and enter your personal account number. Click on the "Continue" button. Select the type of connected service and confirm the operation.
- Authorize personal accounts. To manage services, you need to verify your identity. First, select the required personal account, then specify the access data and click on the "Authorize" button. Should introduce full number phone, make a call and receive verification code to confirm.
If you have any problems, you can contact the operator via telephone connection or using the website. After registration or authorization, you need to go to the "Expenses and Payments" section, then select the "Expenses Detailing" line.
In the window that opens, you should select the period or month for which you want to order details of Rostelecom calls. To deliver the report, you need to enter your email address and confirm the operation. The advantages of the service include simplicity, convenience and lack of payment, however, in some cases, clients cannot access their personal account on their own. Among the shortcomings, one can note the limited storage period for call history. If you need to get a report, for example, for prior year, you need to contact the office.
Receive via SMS request
Available views invoice details include request via message. To receive a report, you need to enter the combination 40 * and add an e-mail address (without spaces), then send the text to number 100. In the next message, you must select the period of using the service. To do this, enter the combination 141 * and add the desired number of days after the asterisk. Detailing is provided free of charge.
Order detailing in the office of the company
If you cannot access your personal account and use messages, you can order detailing from the operator. It is impossible to do this remotely, so you have to contact the office. An employee can issue a paper version of the report, but this service is not free. The advantages include the ability to obtain detail over a long period. The cost of the service depends on the tariffs of the region and the selected quarter.
First, go to the operator's portal and select the "Sales Offices" button at the bottom of the page. The nearest branches and their opening hours will be marked on the map. Please bring your passport with you to verify your identity. You can use a power of attorney if another person asks you for help. After receiving the data, the employee will issue a printout of the calls. Additionally, in the office, you can order a monthly delivery of detailing.
Receive printouts of calls and SMS messages
If the subscriber uses messages, you can get not only a printout of home phone calls, but also additional data in the personal account of Rostelecom or when contacting the office. The report will indicate the numbers to which the SMS was sent, the time of operations, the cost of services, etc. The text of the messages is not provided even to the owners. You can visit the office or use a printer to obtain a paper printout.
Among the services offered to its subscribers, Rostelecom provides an opportunity to obtain information about the passage of funds on the account for any period of time.
What information is provided? You can see:
- numbers to which the subscriber made calls (call duration and cost);
- from which numbers the subscriber was called and the time of the call;
- information about sent SMS (at what time, how much, to which numbers);
- information about the received SMS and MMS with the designation of the sender's number;
- usage data mobile internet(traffic, cost and time of access to the network), as well as information about other services requiring a monthly fee.
All data can be provided in printed and electronic format... In this form, the texts are convenient for reading and subsequent analysis of the information received. Specially from the editorial team: as a user of Rostelecom, you can place an order for invoice detailing for any form of service. Choose the most convenient option for you.
How to order detailed account details on Rostelecom
There are several ways that you can use to obtain information of interest. This is available for every client of the company, regardless of the tariff plan used.
- All questions can be answered in your personal Rostelecom account. The service is provided to subscribers so that they can independently, at a convenient time for themselves, deal with the problems that have arisen, including the issue of detailing the bill. Having entered the "Cabinet", you need to go to the "My services" section, and then switch to the "Order detailing" item. It is necessary to decide on the period for which you need to receive information (maximum - 99 days). Information will be provided in electronic format at no additional charge.
- A visit to a nearby customer service office will also help you learn about the movement of funds: the center staff will provide you with the information you need. The only thing to remember is that you must have a document proving your identity.
- You can also request invoice details by sending a message. To do this, you will need to provide an e-mail to which company employees will send a printout. Therefore, the first thing to do is to send an SMS to No. 100 with the following content: 40 * Email - the subscriber's e-mail address. The second step is to send SMS to the same content No. 100: 141 * the number of days of the report. Details of the invoice will be sent to the mail you indicated. These messages are sent free of charge. Also, without payment, a report is generated and sent to the subscriber by Email.
The report will be generated in a few minutes from the time the application was sent. You just have to choose convenient way and wait for an answer. This service is not subject to additional payment and is available to all subscribers.
If you have an IMPORTANT or very URGENT question, ask !!!
Regardless of the package of services that the client uses, he has the opportunity to make a request for details of the invoice and receive data either to the e-mail provided by him or to his mobile. The reporting period can be different - from one day or more, but not more than 99 days.
If you want to receive a detailed invoice in printed form, you will have to visit the Rostelecom customer service center (do not forget about your passport!). For your convenience, it is possible to find out the address of the nearest branch, for which you just need to go to the page http://perm.rt.ru/corp/info/contacts/center_sale
IMPORTANT: The information on the site is provided for informational purposes only and is relevant at the time of this writing. For more accurate information for any questions, please contact the official operators.
