Apple ID recovery. How to fix errors related to logging into your Apple ID account Apple id has been disabled what to do

Hi all! Apple carefully monitors the security of its users' data (and in this case it happens too zealously), so at the slightest suspicion that someone is trying to hack your Apple ID, they can easily block it. And call it in different words - deactivated, disabled, blocked. Yes, whatever you want! The meaning and result will not change from this.

And the result, by the way, will ultimately be this: you cannot use the account - you must follow the steps to activate it. How to prevent such a state and what to do when everything has already happened? There is an opinion that we need to talk about this in a little more detail... Let's get started!

So, the blocking occurs due to what Apple considers to be suspicious activity in the account. What can be attributed to it?

• Someone enters the wrong password many times.
• Answers security questions incorrectly.
• Indicates other erroneous account information.

Thus, the company believes that they are trying to steal your Apple ID and immediately blocks it for security reasons. Which, on the one hand, is correct, of course, because if you pick up an ID and password, you can extract all the data from your iPhone or iPad. For example, all the information is from backup copies.

On the other hand, what if the device and account belong to you, and you performed all the actions that led to the blocking by accident. Well, you never know, the child was naughty.

There is a special page specifically for this that will help you restore access to your Apple ID. It can be found at this link and through it you can reset your password. Enter your account name, and then simply follow the system's instructions.

If you don’t remember your password, you will most likely need answers to security questions, the email to which your Apple ID is registered and, with two-factor authentication enabled, access to the device or phone number specified as trusted. Difficult? Of course it’s not easy, but safety comes first!

If you make a mistake here too, then after a certain number of unsuccessful attempts, the system will limit access to the unlocking option and you will have to wait until the next day to try again.

However, there is an alternative option - to use Apple technical support. The telephone number for the Russian Federation is shown in the picture below.

By the way, if you are not from Russia, but in your country tech. There is no support, you can also use this particular number.

Updated! An article has been added about other ways to contact the company’s technical support -.

This option to unlock Apple ID is still a little easier. In the end, communicating with a living person is always more pleasant, and achieving mutual understanding is easier. However, you should not think that you just need to call and the deactivation will be removed; this is far from the case. You will still have to answer various questions about your account. And in general, it’s better to be fully prepared, as if you were...

P.S. At the same time, the chances of success can be greatly increased; you just need to +1 this article. Let's try!

Most electronic device manufacturers create user databases that are common to a wide variety of gadgets. If you prefer Apple technology and own a Macintosh, you probably have an Apple ID account. However, troubles occasionally occur, during which a message may appear stating that your Apple ID is blocked.

Password

One of the main reasons why an iPhone 5 has a locked Apple ID is because you entered the wrong password. If you accidentally enter the wrong combination into iTunes, iCloud or AppStore several times in a row, the system will automatically block your account.

This is the simplest of cases, and it is also easy to solve. To regain access to your device, you can use one of the following options:

• request a recovery code to the email specified during registration;
• answer security questions;
• reset your password by connecting your iPhone to another authorized Apple device (for example, a computer with iTunes installed).

If your Apple ID is blocked precisely for this reason, but you are unable to do anything using the specified methods, do not contact third-party specialists under any circumstances. One of the most common schemes of scammers is to offer services for money that are impossible on their own. Therefore, it would be better to contact an authorized service or call technical support.

Suspicious activity

The most controversial reason why Apple ID is blocked on many devices. Apple specialists monitor the activity of accounts and accounts on all released gadgets, so if they think that the device has changed its owner, they may well restrict access to it. What are the most common “suspicious activities”?

• Frequent changes to account settings. If you become the owner of an Apple device, try to enter the data that you will not change - login, password, mailbox, security questions. All this must remain unchanged.
• Don't try too often to return money for purchased apps. Experts may decide that the device has been stolen and criminals are trying to extract as much money from it as possible.
• The same applies to other payment systems. Use only one plastic card. If you regularly change payment data, this may give a signal that the gadget is changing hands.
• The biggest problems await the owners of “general accounts”. By providing access to the device to third parties, iPhone owners are trying to make money. However, customers often change account information, which again brings us to the first item on the list.

Remember that if you have an Apple ID, it becomes practically useless, and only the original owner of the gadget can restore access.

Breaking

Despite the fact that Apple systems are famous for their security, there are precedents for hacking databases and attackers gaining access to several thousand accounts. In this case, the administration decides to block the hacked accounts remotely.

You can argue as much as you like about the legality of such actions, especially if everything was fine with the user’s account at the time of blocking, but the fact remains that you will have to deal with the problem yourself. The main thing is to never pay a “ransom” to attackers for your account data.

Recovery

So, you've got a problem: your Apple ID is blocked. What to do? There are some standard tips that a device owner should follow.

• Recovery using mail.
• Use security questions.
• Don't forget to set up an alternative email address.

If none of the options worked out for you, then all you have to do is contact support. And this is where the main problems arise.

1. You will have to verify ownership of the device. And for this, only a receipt for purchase from an authorized store is suitable. Therefore, if any company is engaged in the resale of devices imported, for example, from Poland, then they are not suitable. Only those they received in a Polish store will do.
2. Unlocking through technical support can take up to a month. This is due to the fact that such issues are resolved in the central office (English-speaking), and not by local consultants.
3. There is a charge for calls to support. And it can take up to half an hour.

However, you have no other options. Either contact a specialist, or your device will remain a lifeless “cobblestone”.

Prevention

Now let's figure out how to make sure that your iPhone is not blocked on Apple ID. In fact, it is not that difficult, since the tips are quite standard and familiar to any computer user.

1. Set a really strong password for your Apple ID. And if it is quite dangerous for a PC to store it on a piece of paper, then leaving a note at home with the phone password is possible.
2. Make it a habit to change your password regularly. Even if it is just one symbol or letter, it will be enough to protect yourself. Just don't overdo it, as this may signal "suspicious activity."
3. Do not save payment data in the device's temporary memory. It is better to take out the card once again and enter its data manually, rather than, in an unfortunate set of circumstances, an attacker gaining access to it.
4. Under no circumstances should you let other people use your account.
5. Do not change your Apple ID settings based on other people's advice or requests.

Conclusion

Unfortunately, if your Apple ID is locked, only technical support can change this. Do not hesitate to contact them, since they will be able to help you with most problems quickly and immediately, and in case of serious problems, everything will be resolved at the official level and no new errors will arise related to authentication on the device.

Reading time: 5 min

Let's figure out how you can unlock your Apple ID and what reasons can lead to account blocking.

This article is suitable for all iPhone 11/Xs(r)/X/8/7/6 and Plus models running iOS 13. Older versions may have different or missing menu items and hardware support listed in the article.

How to unlock Apple ID?

The first thing you need to do is make sure that you know your Apple ID password. We perform the following steps:

Similar steps can be performed on a Windows or Mac computer. To prevent such situations, you should activate two-step verification in advance when logging into your account.

Ask your question to a specialist

Don’t know how to solve a problem with your gadget and need expert advice?

Two-step verification can be enabled on this resource https://iforgot.apple.com/ru/. The user needs to click on the “Configure” link button in the “Two-Step Verification” menu.

Recovery

If your Apple ID is blocked and no unlocking option helps, then you should contact support.

There are certain problems here:

• You will need to confirm ownership of the device. To do this, you should only use a receipt for purchase from an authorized store. If some company resells gadgets, for example, from Poland, then such sales receipts will not work. Only checks received in Polish stores are accepted.
• The unlocking process through technical support can last up to a month. These issues are resolved in the central English-speaking office, and not by local consultants.
• There is a charge for calls to support. They can last up to 30 minutes.

Prevention

Let's figure out what needs to be done so that your gadget on Apple ID is not blocked:

• Set a really strong password for your Apple ID and write it down in a notepad.
• Change your passwords regularly. Let you change only 1 character or letter, but this will be enough to protect yourself. Just don’t overdo it so that such actions do not signal “suspicious activity.”
• Do not save payment data in the temporary memory of the device. It’s better to take out the card again and manually enter its details than for an attacker to gain access to it if the circumstances are unfortunate.
• Do not let other people use your account.
• Don't change your Apple ID settings based on other people's requests or advice.

Reasons for blocking an Apple ID account

Suspicious activity

There is an ambiguous reason why Apple ID can be blocked on many devices. Apple monitors the activity of accounts and accounts on all released devices, so if they determine that the owner of the gadget has changed, they will be able to restrict access to it.

Main types of “suspicious activity”:

• Frequent changes to account settings. If you use an Apple gadget, then enter the data that you will not change - login, password, e-mail, security questions.
• There is no need to try frequently to return funds for purchased applications. Experts may think that this device was stolen by attackers and are trying to extract as much money as possible from it.
• This also applies to other payment systems. Work with only one plastic card. If you constantly change payment information, it will be suspicious.
• The biggest problems are for owners of “general accounts”. Now iPhone owners are using a new type of income - providing access to the device to third parties. Clients often change the information in these accounts, which again brings us to the first item on our list.

Invalid password entry

Repeatedly entering incorrect parameters to sign in to your Apple ID is the most common reason for being blocked. In this case, the security department believes that attackers are trying to hack the account, so access to it is blocked. Often in this situation, a message is published that the account is blocked for security reasons.

One of the common problems among users of Apple devices is the situation when the Apple ID is blocked for security reasons. The main reasons for this problem are either the recording of suspicious activity by the official security service of the manufacturer, or the activation of an activation lock.

Exceeding attempts to enter correct password

One of the most common problems of modern smartphone and computer users is constantly forgetting login information for various accounts. And today, most email services and other applications are increasingly using account locking when trying to guess a password too many times.

This is also the reason why it says “Apple ID blocked”. Cupertino also values ​​its reputation in the field of security, and therefore, if you have forgotten your login details, it is better to simply use their recovery via email.

By the way, it is also worth keeping in mind that if your account was blocked due to security, but you did not lose any data, then most likely scammers tried to hack your phone, taking a long time to find suitable passwords.

Suspicious activity detected

The Apple ID on the iPhone was blocked due to violations of the company's security policy. In this situation, the concept of “suspicious activity” officially includes such non-standard situations as:

• General violation of the rules for using the account. In this case, we mean that one Apple ID is used by several devices at once. Thus, you save money on purchasing software, while the company itself incurs not too much, but still noticeable losses. Due to this, Apple ID is blocked.
• Also, in a situation with one profile for several people, too frequent changes in personal data are considered suspicious.
• From a security policy point of view, Apple considers suspicious frequent changes of payment information or repeated and regular linking of various bank cards to Apple ID. If such a situation occurs, the account is considered hacked and is automatically blocked.
• Another factor that leads to a blocked Apple ID is re-submitting information too often in an attempt to recover the account (it's likely either hacked or you may have lost some data). This also includes regular repeated attempts to enter an answer to a secret question. This is calculated as a way to select relevant information that can help with hacking Apple Id.

Financial fraud

Apple provides users with the opportunity to get back the money they spent on purchasing various applications due to the fact that it did not meet your requirements. However, if the purchase of a product and the return of money for it are repeated with enviable regularity, a violation of the rights of use occurs, the actions become classified as fraud and the Apple ID will be blocked.

"Find iPhone"

This is a fairly rare case and could result in your Apple ID being blocked. It works this way:

Apple phones have a fairly useful feature that allows you to find your device if you forgot where you left it. To do this, simply go to the company’s official website, enter your data (username and password), go to the section named “Find iPhone” and activate the “Play sound” function. Even in silent mode, your device will respond with a loud squeak, which will give away its location.

Lost device

However, the main reason for a blocked Apple ID is the so-called “Lost Mode”. It can also be activated through the company's official website. This is done if the device was lost without any assumption about its current location. After enabling the parameter, two scenarios occur:

• a message with contact information is sent to your lost device, using which you will get your phone back;
• in the second case, they will not give it to you and will decide to simply perform the recovery procedure by connecting the iPhone to iTunes. After it is successfully completed, the system will require you to enter the current Apple ID parameters of the last current user, thus blocking activation.

ATTENTION! This function quite often harms citizens who made an honest purchase of a phone from the previous owner. The bottom line is that after resetting all the data, he forgot to disable the “Find iPhone” function and as a result, after the first update of the operating system, the smartphone will require the old account data.

Now we can move on to talking about what to do with a blocked Apple ID.

Troubleshooting via phone

This recovery method is official and publicly available. It is performed depending on which device is being unlocked via email. In the case of a smartphone, this is done this way:

• go to the subroutine named "Settings";
• at the very top, activate the “iTunes Store App Store” section;
• then click on the button that says “Login”.

Work with computer

Now you need to figure out how to unlock your Apple ID via email using a computer. To successfully complete the task, follow the algorithm below:

• First, go to the official Apple website;
• There, enter your Apple ID details. After this, a window will appear informing you that your account has been blocked;
• select the item named "Unlock account";
• you will be offered two options with which you can carry out this procedure. Use the first one;
• after that, an email will be sent to the email address associated with the blocked Apple ID containing a link to create a new password and subsequently activate your account;
• then enter new data in the required fields in accordance with the requirements;
• activate the password reset key.

Help Desk Help

Another option on how to correct the current situation. However, to use it, you must have:

• a box from a smartphone with a blocked Apple ID;
• receipt from the purchase of the device.

Attention! To confirm that you are the rightful owner of the device, you must also present the warranty card and all relevant documentation.

If the device was purchased secondhand, you can try to contact the previous owner. This is also a good way to find out a blocked Apple ID if you were not particularly interested in the information stored in the device.

Now it’s time to move on to the actions themselves before and after contacting support. The algorithm is as follows:

• do not inform the operator that the phone was purchased second-hand. Use all the documentation and prove that you are its rightful owner. Inform that you have everything that came with the iPhone, including the receipt from the store;
• if the information about the first user of the device stored on the company’s servers does not correspond to what is now, inform the operator that all the data was entered by the consultant because you could not figure it out;
• most likely you will have to resort to some deception. But only if the receipt has not been preserved or is missing, a copy of which you will need. To get out of this uncomfortable situation, use any site of the required focus;
• After you send the operator all the necessary documentation, the time for reviewing your application begins. This can last from 3 to 30 days.

Attention! There is no need to call operators every day to find out information and the status of the procedure. These actions will be regarded as suspicious activity and your application will be blacklisted.

Secret Question

There is one additional way to recover your blocked Apple ID. It is presented below:

• use the security questions function. Quite often, the developers themselves recommend using. By analogy, it is quite similar to the recovery method by email.

It’s also worth keeping in mind a couple of additional options that are best avoided:

• The first one is that it is impossible to restore your account using various programs and services. If you come across any of them, remember that they are pure scam;
• You cannot delete a locked Apple ID on an iPhone. Otherwise it will be useless.

How to protect yourself from Apple ID hacking?

• Do not use your Apple ID information as login information for other resources or email addresses. This makes them easier to hack. In addition, you will put all your accounts at risk;
• As a password, you should choose complex and reliable information that has no semantic connection to your life and hobbies. Quite often, hackers hack into accounts simply by studying all the user’s hobbies;
• do not enter account information on suspicious or unfamiliar resources;
• Apple operators and employees should not require you to provide your account password. If someone, under the guise of a representative of the Cupertino team, tries to find out this information, then end the conversation as quickly as possible and block the contact;
• It is worth protecting the information on your computer by installing a good antivirus program.