What is Virtual Office from Smart Telephony?

This is an opportunity to use full set PBX functions for the entire organization without purchasing your own station. An integral part of the service Virtual office - city multichannel telephone number... A significant advantage of the Virtual Office service is the ability to use the service with any number - any city, region, even traditional subscriber lines... The company "Smart Telephony" provides you with everything you need for rent, and also assumes responsibility for the operation, maintenance and modernization of equipment.

How does the Virtual Office work?

The service is provided using advanced cloud technologies... In fact, you get a fully configured and ready-to-use office for rent. telephone exchange, which is based on the resources of Smart telephony and does not take up space in your office. The Virtual Office is managed remotely via the Internet using a convenient web interface protected from unauthorized access.

The virtual office works anywhere in the world where there is Internet access. The work of the "Virtual Office" is organized using SIP telephony technology. To connect, you just need to have a stable Internet channel and terminal equipment in the form of SIP phones, VoIP gateways or computers with installed softphone.

Virtual Office Opportunities

• Broad functionality of a business class PBX: flexible call forwarding, voice menu (IVR), black / white lists, call recording, voice mail, receiving faxes over the Internet, conference calls, short plan of internal numbering, transfer / hold of calls between employees, etc.
• Scalability. The virtual office instantly adapts to any size and needs of your business. The number of internal users of PBX and external trunk lines can be easily increased.
• Multichannel number - up to 100 simultaneous incoming calls. There are "nice" rooms.
• Efficient distribution of large volumes of calls. You can yourself through Personal Area configure the voice menu (IVR), install different types call forwarding, for example, forwarding on a busy condition, forwarding on a “no answer” condition, or setting a schedule for receiving calls to phones depending on work schedules, etc., which will optimize business processes and significantly reduce the number of lost calls.
• Favorable rates to IP-telephony (calls to MG / MN, mobile numbers).
• Mobility: the Virtual Office service is not tied to the location of the office, all settings and virtual numbers saved when moving. Ample opportunities for teleworking- each employee can turn on his office phone anywhere in the world where there is Internet and stay “in touch” with colleagues and business partners, wherever he is.
• Consolidation of branches under a single number... It takes only one day to combine remote branches or offices into a corporate telephone network with a single numbering plan, and it does not matter where they are located - in Chelyabinsk, Moscow, Vladivostok. All you need is Internet access.

Benefits of a Virtual Office

1. Economical be:

• No need to invest in a PBX;

• You pay only for the services you use;

• All calls between “Virtual Office” subscribers are free of charge.

2. Efficiency:

• Complex telephony in a short time: Virtual office, multichannel number, IP telephony, a wide range of equipment (SIP phones, VoIP gateways) and assistance in setting it up.
• Transfer from old system To " Virtual office»Light enough;
• It takes a little time to create new users;

• Lots of options for how to make, receive and manage calls.

3. Convenience:

• Work anywhere with Internet access;

• "Personal Account" - a set of tools that will allow you to view statistics, as well as change settings right at your desktop;
• Voice messages will go to email in the form of audio files;
• ATS does not become outdated and does not require modernization;

4. Simplicity:

• Unified numbering plan for the entire company, regardless of territorial location;
• Management is in one place;

Price

• Connection cost 360 rubles.
• Subscription fee 230 rub / month

About Smart Telephony

Smart Telephony (www.umtel.ru) is part of the RON-Telecom group of companies. It is a system integrator and service partner of OJSC Rostelecom. since 2006 has been promoting new multiservice services based on NGN technologies. The tasks of the company include the implementation of the most modern solutions using the full range of existing IP communications. The company "Smart Telephony" is constantly expanding the range of services, creating solutions for both big business as well as for small companies and small businesses.

VoIP (Voice over Internet Protocol) Is almost the same as IP telephony.
The only difference is that voice can be transmitted not only for telephone connection, but also for a different purpose: in video surveillance systems, alerts, etc.

Internet telephony.
This is the most common version of IP telephony, when the Internet is used as an IP network for voice transmission. But sometimes other networks are used for voice transmission, for example, an internal corporate IP network.

SIP telephony Is an IP telephony in which the SIP protocol is used to control communication sessions.
Today SIP is the most common protocol used by IP telephony service providers. Therefore, telecom operators often refer to their services as SIP telephony.

IP PBX.
This office PBX based on VoIP technologies... IP PBX can be an iron box hanging on the wall in an office, software running on corporate server, or virtual PBX

Hosted PBX.
This is a PBX (usually software) operating in the data center of the service provider. For business, this is almost the same as a virtual (cloud) PBX. Still, the service delivery model is slightly different. Virtualization may be missing and sharing computing resources, and sometimes even limited operator participation in PBX maintenance. In practice, this can affect the cost of ownership of the PBX and scalability.

Virtual (cloud) PBX.
IP PBX provided by the operator as a service. This is the most convenient way organization of telephony for small businesses.

Smart telephony

The modern possibilities of telephony for business are endless. When using cloud virtual technologies, there are no restrictions on configuring channels and numbers. Enterprise can build global system communication between departments, establish communication with regular customers and improve mobility in communication with partners. Modern intelligent telephony services for companies will help in all this.

IP telephony for business - the main features of the system

Gone are the days when it was necessary to buy a large and expensive set of equipment to organize custom communication in the office. Today, data processing takes place on the operator's servers. The telephony operator also assumes responsibility for the quality of setup, data exchange and stability. Corporate clients get tangible benefits:

• possibility of creating voice menu or an answering machine for receiving calls around the clock;
• fast call forwarding, connection of various employees to the conversation;
• the ability to connect to any telephone line, record the conversation;
• full control over the use of functionality telephone network, reports for managers;
• an intelligent system for distributing calls by various attributes.

You can organize virtual PBX so that calls from a specific region are transferred to a specific operator. Call center employees will be able to transfer calls, connect other operators, and quickly resolve customer issues. It will be useful for business development and convenient function smart telephony - identifying regular customers and large customers and addressing calls to department heads.

Intelligent telephony and CRM for your business

Today, almost all companies use CRM systems to manage their business in real time. For each case, computerized control parameters are created and adjusted, and a database is formed. Virtual makes integration into CRM a reality with the following capabilities:

• saving the data of each caller, binding to certain services;
• creating accounts for regular customers with the history of their orders and requests;
• automatic processing of orders by a robot in a mode convenient for the client;
• optimization of sales managers' work, minimization of order acceptance time.