Megafon, like others mobile operators, has its own official website, by visiting which, each subscriber can register in the Personal Account and manage his account. This online service opens up many opportunities and creates a comfortable environment for mobile users.
Description and functions of the Personal Account
By registering with the LC, the subscriber can:
- Control expenses;
- Monitor the status of the account;
- Top up the balance;
- Switch to other tariff plans;
- Activate the options you like and, if necessary, disable them;
- Receive detailed information about payments, etc.
How to register
To register with the LC, you can use one of the following methods:
- Call back the number and follow all operator prompts service center. After that, the subscriber will receive a password to enter the personal account, and the login is the mobile number from which the call was made.
- Send SMS without any text to number . The response message will contain the password.
- Dial a combination of numbers and symbols *105*00# In this case, an SMS will also be sent with the password.
Login to your personal account
If the subscriber needs to go to his personal account, then this can be done on the official website mobile operator:
On the menu for home page you must select the appropriate section and, using your login and password, enter the personal account.
Now the subscriber can quickly manage his account, receive necessary information and for this you do not need to leave the house or call the operator for hours.
If the wrong password is entered five times, then the login to the personal account will be blocked. To unlock, you need to dial a combination *105*00# and click on the call button.
Personal account from smartphone
Authorization of corporate clients
To do this, go to the official website of the company in desired section and click on the login button.
To gain access to the LC, you should visit any branch of the Megafon operator and write an application or send it by e-mail. If you enter the password incorrectly twice in a row, a protective window (captcha) will appear. If the client has forgotten the password, then to restore it, you must click on the "Forgot Password" button. After that, you will be prompted to enter the username and password specified during registration.
Service guide
You can activate / deactivate options and switch to other tariffs by calling service department on free number. Following the prompts of the autoinformer, you can perform the desired operation.
LC features are available not only within the network coverage, but also when you are in the roaming zone.
Video access
For mobile devices that support the 3G network, it is possible to make free video calls to the number. This service allows you to switch to another tariff package, check balance, order available options. But in order for the commands to be successfully executed, the Service Guide with the appropriate access level must be activated.
Service guide from your phone
This method is applicable for iPhones, android mobile devices and cell phones supporting Java applications. To get a download link mobile application, you need to dial a combination *105*55# and click on the call button.
Application Service guide VKontakte
This application opens up all the possibilities of LK. Now subscribers who are active visitors to social networks can, without leaving their account, manage their account, receive various information about expenses and connected services, change tariffs and so on.
Interface
For newly registered subscribers, a special online guide is provided, which will tell you how and what to do in the personal account. Tips are very clear and provided for all sections. If necessary, they can be removed, for which it is enough to click on the cross located in the upper left corner of the window that appears.
To prevent various Internet access failures and other problems, dynamic loading of information is provided, that is, in the case of large volumes, it will not be loaded all at once, but gradually as the user views it.
Other features of the Personal Account
When working in the LC, you can:
- Export data. If the subscriber is interested in some tabular data, then they can be transferred to another medium;
- Sort information according to specified criteria and so on.
For getting details about LC, you need to go to the "About the system" section.
Do you like to manage your phone and tariff with a self-service system? Connect and disconnect services and services, control the balance via the Internet? Then read on. Have you never used this opportunity and in general can not stand all these newfangled things? Read all the more: the story I wrote today will come in handy.
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I've always been amazed by the talent individuals any tool, created initially in the name of good, is trying (and, unfortunately, sometimes successfully) to turn into something destructive.
The sister of my good friend flew to friends abroad to make a week-long road trip with them. After arriving, she called back, said that everything was fine and ... disappeared. Rigel and I already discussed the high cost of roaming here in the comments, and so my friend after this call from the airport simply wrote SMS a la "kagdila" (answering them is also expensive, but at least you don’t have to stand at the payment terminal and like in the old days flip a coin every five minutes). After another unanswered message, the acquaintance somehow became agitated and began to call. Short beeps were his answer. It is clear that the balance has gone negative, you need to put money in. A thousand went after a thousand, but the connection did not appear. What to do? Call friends? Where can I get their number? Contact the police? So there, like, 72 hours should pass. An acquaintance called MegaFon support (the number belonged to this operator), whose employees, by the way, are very polite and professional (I am no longer composing this, but I am telling the truth). The support girl said that a voluntary blocking was set on the number, i.е. a complete ban on all types of communication. Here are those on! Who are these things voluntarily does? Fortunately, the SIM was issued to a friend, and he, having dictated his passport data, removed the block and contacted a relative who was also starting to get nervous.
It turned out that one of the "friends" who accompanied the relative on the trip used access to her phone and found out the password from the Megafon Service Guide. Then just go to settings and block the number. As he himself explained, " she has became a bidah and she turned to me".
Do you know who it was? The same one, ten posts ago, a character I invented: Vladimir Viktorovich Odnovzvod. So what? He is still invented - let him take part in this story =) By the way, I feel that he will be featured more than once in this blog.
Why did I ask you to read all this, you ask? There are no such inadequate people in your environment and this cannot happen to you in principle? Sure? Silly teenagers, hooligan schoolchildren, jealous husbands, just strange comrades in life - no one is there? Let's say. But still, just in case, do this.
Option 1. You don't need a Service Guide.
Find out the password from him (if you do not know) by dialing *105*00# on your phone. Log in to your personal accountby entering the number in the format 9261110505 and the password received by SMS. Choose from the menu: Service Guide Settings -> Access level management. Install new level access: No access to "Service Guide". Sleep well: without a visit to the office with your passport and appearance, no one will get access to anything else.
Option 2. You like the Service Guide and because of some eccentric people you are not ready to give it up.
Change your password by dialing *105*01# as prompted by the system. Don't be shy about password complexity, you can use up to 26(!) characters. Do not write down the password and do not tell anyone. Don't give your phone to suspicious people. Don't let it out of your hands. sleep nearly calmly.
For the last ten years of my life, I spent a lot of time mercilessly criticizing the flaws and shortcomings of one web system and related services. System, - market leader in B2G and on this moment is quite a worthy service in almost every respect. Perfectly representing how good, how bad and how it is impossible to organize a service, to receive service from the IT market leaders in the latest version, it is extremely ... funny.
I have probably been using MegaFon since its inception, but mainly as a corporate user - the coverage suited me, but I didn’t need anything more. Believed that MegaFon is one of the recognized market leaders cellular communication and a long time ago debugged his services to unprecedented heights. But, the reality turned out to be for me ... wild and worthy of a separate description. The condensed chronology of the unfinished misadventure looks like this:
Task: transfer a (landline) number served under legal entity for use individual and continue to use it as such.
28 January
I come to the MegaFon service office corporate clients with power of attorney. I am writing an application for reissuing a number from February 1.
Conversation with the manager:
- The power of attorney is issued for you, so we we can reissue the number to any person you specify, except for you. To apply for you now you need a letter from the organization. Or you can apply to someone now and then immediately reissue to yourself.
No thanks. Do you need to submit a letter in paper form or is it sufficient in electronic form?
- Yes, it will be enough to send it to the box [email protected]
Let me call now and it will be forwarded within five minutes.
- Unfortunately, in any case, we will receive it only tomorrow, because. We send mail once a day.
Okay, the letter will be sent today. What are my further actions? What do you need to be able to manage your account through your web service? Maybe there are some features?
- Absolutely no further action is required from you. You can get access to the Service Guide in a standard way but only after we send you SMS "Replace the beep", this will mean that the re-registration has been made and you can start managing your account. You will have to receive SMS by February 4-5.
The letter from the organization was sent the same day.
I was... somewhat surprised similar service from the cellular giant, but naively assumed that the worst was over...
As a result, I really seriously thought about it: Why does MegaFon have such Shitty Service? Maybe it's a trend and stupidity is no longer a bug, but a feature!?
UPD:"Processed" the raw hit:
"According to your request 232185468, a check was carried out. The Service Guide service is available on your number, the opportunity to receive background information about the status of your number and self-management of service settings. Thanks for reaching out."
But for the organization and maintenance of such a "service" considerable funds are swelled ... Well, who needs it like that!?
An individual user page on the mobile operator's website is a convenient and efficient customer self-service service. However, complaints often come to the company's support center: “I can’t enter Megafon’s Personal Account.” In such cases, determining the cause of the error is an important task. They may be based on incorrect work technology or networks. Thus, failures can be fixed on your own, or with the help of a support center.
There are several reasons why you might experience login issues. All of them can be divided into several groups:
- Password and login. The most easily solved problem is incorrectly entered data during authorization. Without this, it is impossible to log into the system.
- Temporary unavailability of the server. The error may occur within the network or on the transmit/receive server.
- The technical error. It is possible both from the side of the user's device, and from the side of the operator's equipment.
- Hardware or software failure.
Thus, difficulties with access to the personal account can arise both due to client errors and due to system failures on the part of the operator. To find out possible cause, it is recommended that you try to find the source yourself, then submit a support request.
What to do if the LC does not work
In order to identify the problem, you must use the following recommendations:
- Check network connection. To do this, just open any other site or application.
- If you cannot enter the user's page from a computer, try to enter the network from another device. And vice versa.
- Check your browser. It is enough to disable the blocking utilities, or log in from another browser.
- Check the correctness of the entered data (login and password).
- Check device compatibility.
If you cannot solve the problem yourself, it is recommended to call the customer support service.
Why it is impossible to enter the "Personal Account" Megafon
As mentioned above, there can be many reasons and prerequisites for difficulties when entering a site. In each individual case, the system can also report the presence of a failure itself.
I can’t enter the “Personal Account” Megafon: it writes the wrong password
As follows from the system message, it is indeed possible to enter an incorrect password or phone number. Also, this case is likely:
- accidentally pressing Caps Lock;
- random change of keyboard layout;
- spelling errors or typos in the nickname or password.
If Megafon “Personal Account” does not work with the listed factors, it is possible to eliminate the difficulties on your own.
Internal system error
In a different way, an internal system error is called. She points to system failure, which includes several other failures. Most often, it is associated with a lack of funds on the balance sheet, incorrectly entered user information, temporary errors service. It is possible to correct the phenomenon by rebooting the device (if we are talking about a smartphone on Android or another OS), using a different browser, checking an account. If all these methods do not help, it is recommended to wait a while or contact support.
account is blocked
If the account is blocked due to lack of funds on the balance, it is enough to replenish the account. If you can’t enter Megafon’s “Personal Account” due to voluntary blocking or suspending the use of the SIM card for a long time, you must contact the support service or the company's office.
SMS with password not received
First of all, if an error occurs, it is necessary to check the correctness of the entered data. If you still do not receive SMS with a password, a system failure or an increased load on the server is possible. In this case, it is recommended to try again later. If in this case the error repeats, you should call the phone hotline or contact the sales office.
Insufficient access level
Depending on the way you enter the page, the company provides three types of access:
- view only;
- own number management;
- number and account management.
If an insufficient access level fails during authorization, you must contact the sales office for a replacement. You must have your passport with you. In the event that the SIM card is among the corporate ones or is registered to another person, changes will be refused.
You need to enter the code from the picture
If you need to enter from the picture during authorization, you must complete the procedure. However, in this case, a new failure may also occur, in which there will be problems with Megafon's “Personal Account”. Therefore, it is important to type the proposed code correctly and, if necessary, request a new one.
If you forgot your password
In the event that you do not remember the password for authorization, it must be restored. To do this, just enter the USSD code *105*00# in the dialing mode and press the call button. An SMS will be sent to the number with the current user data.
Can't login from computer
by the most simple solution is an attempt to log in using another device (phone or tablet computer), or open the page in another browser. Often situations arise when the LC ceases to function only on computers. Accordingly, on gadgets, entry can be made.
Doesn't come from phone
Similarly, in this situation, it is recommended to use other devices, especially if the failure occurs when working with official application mobile operator. If the procedure does not give the desired results, you should contact the support centers.
What to do if you can't log in
It is possible to eliminate the error in case of temporary loss of access and in case of permanent failures. First of all, you need to try to solve the problem yourself. If the procedure turns out to be impossible and Megafon’s “Personal Account” does not work today, it is useful to wait for time. It is impossible to change significant settings without the sanction of company employees (especially if the functionality is limited without making changes), since in this case there is a possibility of new failures. It is better to immediately contact the operator for a solution.
conclusions
Difficulties in authorizing a subscriber account of a mobile operator can arise for everyone. At the same time, some errors can be easily eliminated, while others require the intervention of company representatives. If the account stops functioning suddenly without making changes, there are probably three main reasons: blocking, technical failure, server overload.
