According to the legislation in force in Russia, each TV viewer has the right to a small package of federal TV channels, which should be broadcast free of charge, regardless of the availability of payment for the provider's services. But sometimes situations arise when they disappear without a trace. The first step in such cases is to find out why the Tricolor does not show free channels without payment.
It is rather difficult to cope with the difficulties that have arisen without understanding the reasons for their occurrence.
In this case, the source of problems often appears on the surface, and the return of the broadcast takes a few minutes.
Therefore, in order not to lose the opportunity to watch your favorite TV series or program, you should try to restore the reception and operation of the receiver yourself, without resorting to the help of specialists.
What channels Tricolor shows for free
To know how much quality services provided by the provider, and the package of basic TV channels turned out to be somewhat complete, you need to know what exactly is included in it.
Those subscribers who are not going to overpay for satellite television and are ready to be content with the basic package, you should make sure that they have the following 20 free Tricolor TV channels:
- Ren TV;
- Home;
- Star;
- Carousel;
- Match;
- Muz TV.
- First;
- Friday;
- Fifth;
- Russia 1;
- Russia 24;
- Russia K;
- Saved;
In addition to the above, there are 4 more information channels from the provider with news about latest updates and connectivity additional services and functions and 1 teleshop.
Radio lovers can listen to Vesti FM, Mayak and Radio Rossii for free.
Main reasons
If the Tricolor does not show federal channels, you should think about what could lead to the occurrence similar problems... To the most frequent reasons troubles in 2019 include:
- equipment malfunction and incorrect operation of the SMART card;
- receiver failure;
- obsolete software prefixes;
- ice or water on the antenna surface or dish positioning is incorrect;
- engineering works from the provider or on the TV channel.
It is important to emphasize that possible sources There may be other reasons for the problems that prevent the provider from consistently showing the required TV channels. But the problems and events described above are the most common, so it is with them that you should start restoring the broadcast.
Difficulties with a smart card
One of the most common problems is the situation when the Tricolor shows only the info channel. What is the matter and why this is happening is not at all difficult to figure out, since the only source of trouble in these cases is the SMART card. It is much more difficult to figure out what to do to get the rest of the TV channels back.
To cope with difficulties, it is worth taking a closer look at the map. It may be inserted the wrong way or be damaged, scratched, or bent, resulting in no signal. And if changing the position of the card is not difficult at all, then it is no longer possible to return the work to the bent card. In this case, you will have to buy a new one.
Reason for software update
Making sure that the disappearance of the devil paid package is not associated with the card, you need to make sure correct work prefixes. To do this, you must follow the following recommendations;
- the first thing to do is just restart the receiver;
- further, if the broadcast has not been restored, you can reset the settings to the factory level by finding the appropriate item in the menu;
- after which you need to visit the info channel and wait for the offer to update the software;
- if it does not appear, you should check on your own whether the software needs updating (on the manufacturer's website or on the provider's portal).
Usually, after the actions taken, all problems and malfunctions disappear.
Other reasons
In addition to the actions already described, subscribers should make sure that the connections are correct and take a closer look at the current position of the antenna. The changed tilt angle remains one of the most common reasons why the Carousel channel is not shown on Tricolor TV. Dirt on the surface of the plate can also be a source of interference, so remove it if present.
Additionally, you can call contact phone Tricolor and find out if prevention is being carried out now. These technical works can leave viewers without the opportunity to watch their favorite channels and programs for some time.
Why Tricolor does not show free channels
Disappearance of channels is usually associated with a malfunction of the equipment or its incorrect work... Therefore, it is worth starting the restoration of the broadcast precisely with checking the state of the receiver, SMART card, wiring and plate. If this did not fix the situation, and Tricolor does not show free channels, it is not known what to do, you should contact the contact center.
To do this, you need to type simple, toll free number 8 800 500 01 23 and wait for a response from a specialist. The consultants of the satellite company will surely understand the situation and advise you on the most correct and reasonable course of action.
It is not always possible to pay for the channels on time. And if you are a Tricolor TV subscriber, then after the expiration of the paid period, you can watch only ten free channels.
However, what if in such a situation viewing even basic channels is not available (usually a window with the phrase “no signal” appears)?
Tricolor TV users begin to worry, sometimes even look for masters to understand the "breakdown". If you also encounter such an abnormal phenomenon, do not worry. You can even fix it with your own hands.
First of all, you need to fully diagnose the device, check all the components. Because very often the cause of such a problem is only an incorrectly connected cable - so you can quickly and independently correct the situation without needing outside help.
Mandatory check of the system on the Tricolor
For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after that it will start working properly. You need:
- Shut down the system completely.
- Wait five to ten minutes.
- Connect to power supply and turn on the device.
Often, after these actions, system failures disappear.
If the reboot does not help, you need to check if the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the "no signal" window suddenly pops up. For what reasons can this happen?
If even the Tricolor TV information channel does not function when the TV is turned on, then, most likely, they have gone astray installed settings... In such a situation, the most in a simple way fixing crashes is resetting the settings to those set by the developer himself. This function will restore the signal, so the TV channels will work again.
How to reset user preferences
The function of resetting the settings to those set by the developers themselves is one of the most useful functions, since it can be used to fix a variety of system failures.
To use this option, you should follow these steps:
After you confirm the reset, the receiver will start to reboot the system, and all settings will be as they were automatically set before you made any changes.
Very often, this option allows you to completely get rid of system failures. So the tiresome phrase “No signal” is replaced with pleasing HD images by the TV channel.
However, now for normal work TV channels, you need to tune the channels by requesting autosearch. So Tricolor TV itself will search for everything you need, and all you need to do is save TV channels.
Very often, in cases where the term of paid work ends, the system automatically basic channels go to lower part list. For the majority of subscribers, they come out starting from the one hundred and first TV channel.
Info channel Tricolor TV is working, but the basic ones are not
Less often, subscribers have such that information channel works, the basic ones do not turn on - when you try to view them, the "No signal" window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not completely install the smart card, which is why the receiver cannot see it.
How to enter your data
In the event that the failure is caused by unspecified data, it is not so difficult - you just need to confirm it. And you can do this in two ways:
What to do if the data is verified and the channels are not working
However, it is quite possible that the phrase "No signal" was provoked incorrect installation smart cards, which is why the receiver simply cannot read it. You can check this version as follows:
- Open the menu
- Find the option called "Conditional Access".
- Find and navigate to the DRE module.
- Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).
If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation you just need to ask the support center for a replacement card.
Why isn't the basic package working?
Phrases like “No signal” and “No channel access” may also pop up due to the fact that the company simply changed the package of free channels and the cost for the services provided.
Do not forget that every company from time to time changes the cost and range of its services, including Tricolor TV. In 2015, changes were made in it. tariff packages HD. For example, if you previously used the services "Optimum", "Maximum HD" and others, now you will automatically switch to another tariff - "Single.
In addition, Tricolor TV has completely revised and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package at the price of six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD-channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.
However, there are some differences as well. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.
Keep in mind!
In 2015, the Tricolor TV company officially announced that if the term paid by the subscriber expires, then there is no guarantee that he will be shown free channels in HD quality. Previously, their indispensable functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the agreement.
So keep in mind that if you did not pay for the work of the TV channels in the amount of one thousand two hundred rubles on time, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.
Software update problems
This is also the reason why the tricolor does not show free channels.
In cases where subscribers do not carry out timely software updates, Tricolor TV does not guarantee the correct operation of the system. Therefore, in order to avoid interruptions when watching channels, it is recommended to regularly update the software.
Because of this, problems arise when watching not only free, but also paid channels, when the payment period has not yet expired. So don't forget to update your software when new ones come out.
The most common malfunctions that occur when watching satellite television Tricolor TV or NTV + and how to independently deal with them, as well as approximate prices for repairs and Maintenance satellite equipment in Shchelkovsky, Pushkinsky, Noginsky and Mytishinsky districts of the Moscow region.
1. No signal.
First of all, you need to make sure that the video signal is output to the TV from the receiver, and the receiver itself is turned on. When you press the "menu" button on the remote control from the receiver, the "Main menu" should appear on the TV screen satellite receiver... This will ensure that you do not accidentally switch the TV to some other video input and the receiver is working, and the message about the absence of a signal is a message from the receiver.
About once a quarter, satellite TV providers carry out planned preventive work transmitting equipment, with the removal of broadcasting. Most often, these works are carried out until 10 o'clock in the morning, occasionally until 14. Always, a few days before the prophylaxis, on the Info-channel at Tricolor TV, as well as at NTV +, the warning about the upcoming work is constantly repeated, but who is watching it ...
The signal can disappear for one of several reasons:
1.1 The satellite dish (dish) is folded slightly to the side.
An offset of 1 cm is enough and there is no signal. It is strongly not recommended to twist the antenna, in 99% of cases, after an independent attempt to tune the satellite dish to the satellite, you will have to call a professional installer, even if the problem was a short-term interruption in broadcasting from the provider. If something falls on the plate from above and it has visible damage, then it needs to be changed. Changing geometry satellite dish Tricolor or NTV + excludes its further use.
Setting up a satellite dish located in an easily accessible place costs about 1,500 rubles, replacing the converter + 500 rubles. Replacing the antenna completely 2500 - 3000 r.
1.2 The cable from the antenna to the receiver is damaged.
If you can find the place of damage, then having a special adapter F female - F female (barrel) and two F connectors, it is easy to connect the damaged cable.
1.3 The cable just came out a little from the F connector screwed onto the receiver.
In this case, it is enough to forcefully push the cable inward, as it were.
1.4 The converter is out of order.
Standard guarantee period converters - 1 year. On average, they work 3-5 years. There are cases of 10 years of work, but this is with converters made earlier, and earlier, as you know, the water was sweeter ... Replacing the converter is easy, it can be more difficult to find it. If you buy and change it yourself, please note: the converter should say CIRCULAR.
1.5 An obstacle has occurred between the satellite receiving antenna and the satellite.
It can be a 16-storey building, a tree that has grown, or snow adhering to the antenna, in any of these cases the signal does not pass. It is enough just to shake off the snow, the tree is a little more difficult, the house is all gone. A temporary obstacle may appear due to weather conditions: the signal does not pass through the thundercloud, you need to wait until it moves away from the imaginary line from the antenna to the satellite, and everything will work fine further. Also, the signal does not pass through very heavy snow or rain, if nothing is visible on the street and it has darkened due to a tropical rainstorm or blizzard, then you just need to wait. All the same (weather conditions) can be in the place where the signal is transmitted to the satellite.
1.6 The receiver itself, or rather the motherboard in it, is out of order.
Not often, but it does happen. If the warranty period is valid, the receiver must be taken to the service center, not forgetting warranty card... If the warranty is over, depending on the model, you need to look at how expedient it is to repair the receiver. On Tricolor receivers, Lately, the manufacturer GS sets a warranty period of 3 years. It makes no sense to repair old NTV receivers, on the Internet flea markets it is quite possible to buy for 1000 - 1500 rubles. a working used receiver, the repair of which can cost 3-4 tr. New receiver NTV + costs 6-7 tr. depending on the model. A new receiver for viewing Tricolor TV usually costs between 7-8 thousand rubles, depending on the model and the subscriptions included in the price. Replacement motherboard on Tricolor receivers of brands 5000, 5001, 5003, 7300 can be produced with a visit to your house for about 2 - 3 thousand rubles.
1.7 Some kind of failure in the receiver or someone accidentally changed the settings.
You need to go to the menu, settings, find the factory settings and reset to factory settings. Then try to re-tune the channels.
2. Coded signal or no access.
The problem is more common among Tricolor TV subscribers. For NTV +, if the card reader or the access module malfunctions, it usually lights up: the smart card is not inserted, if the receiver instead of the picture gives out an inscription - a geographic restriction, you need to find out the availability of money in the account with the NTV + subscriber service. Tricolor TV users need to know that Tricolor has a Basic package, which should work without any payments. About a dozen federal channels should always work, so if nothing works for you at all, you don't need to run to pay for paid packages, pay for a broken receiver, it's like throwing money in the trash.
You can try to disconnect the receiver from the network and turn it on after 5 seconds (reboot). Helps in 99% of cases, all computer technology tends to hang sometimes. The reboot is very simple and effective method fight.
2.2 If the reboot did not help: first of all, make sure that the receiver sees the smartcard or built-in module number conditional access... In the old Tricolorovsky receivers DRE, DRS, GS - 4000, 5000, 5001, 5003, 7300 and the relatively new GS 8300M, you need to press the "Status" button on the remote control from the receiver or find the status in the "Menu". There are many in the status various information about the software and the receiver itself, including the DRE ID should be displayed, on the contrary there should be a 12-digit number. If there is no number, you can try to disconnect the receiver from the network and turn it on after 5 seconds (reboot). If after several reboots the number does not appear, this is sure sign breakdown of the built-in conditional access module. If the DRE ID number is not determined, but you know, there is an option to use the "Equipment exchange" promotion. If the number is not known or there is no special offer, there is only one way out - to purchase a new receiver. There is no point in repairing ... Replacing a module in a service center costs 4000 rubles, a 3-month warranty. But there is no guarantee that in a couple of months the motherboard worth 2-4 tr will not fail. or a power supply unit - 1500 r. New receiver brand GS U510 HD with paid annual subscription"Maximum HD" costs about 8000 rubles, it will immediately show about 160 channels, 25 of them are in HD quality.
2.3 The DRE ID number is displayed, but the receiver does not decode the channels. Most likely the point is outdated version software. For self replacement Software you need to find the current software version and using a computer and "Null modem cable" using special program pour over new version into the satellite receiver. After that, you need to either write to the central technical support service or independently, through the subscriber's personal account, repeat the "activation command" to your receiver. After that, you need to leave the receiver turned on on some encrypted channel until everything works ... In fact, few subscribers can cope with the software replacement on their own. Departure, with diagnostics and software replacement at your home, usually costs 1,500 rubles.
2.4 There is no access or a coded channel for relatively new receivers for viewing Tricolor TV GS 8300, GS 8300N, GS 8304, GS8305, GS 8306, GS 8307, GS 8308, GS 9303, GS 9305, GS U510. All of these receivers use a smart card in their design. As in the case of older receivers, make sure that the receiver sees the smart card (DRE ID number and smart card number are the same, it is also the equipment number). New receivers on the remote remote control there is a # ID button, which performs the same function as the "Status" button on older remotes. By pressing the ID button or going to the menu, in the status section, you need to see if the smart card number is determined by the receiver.
If the DRE ID is displayed and the channels are encoded, it is possible that the problem is an outdated software version.
But first you need to make sure that there are subscriptions, for this you need to go to the main menu, find conditional access, subscriptions and see if there are valid subscriptions. Class 000 is the "Basic" package, if this class of subscription is highlighted, then a dozen federal channels should work, located approximately at the end of the general list of channels. If these channels are working, and the rest are encoded and in the subscriptions only class 000, then the payment for the paid package has ended and you need to pay for the Optimum package for receivers 8300 and 8304 worth 600 rubles. or the package "Maximum HD" for receivers 8305, 8306, 8307, 8308, 9303, 9305, U510 worth 900 rubles. After payment, leave the receiver turned on until everything works.
If the smart card is not detected: first you need to remove the card and insert it back, while disconnecting the receiver from the network. In all receivers, except for GS 8305 and GS 8306, the smart card is inserted with the chip up, in 8305 and 8306 the smart card is inserted from the side and the chip down. If, after these manipulations and reboots, the smart card does not begin to be detected, it makes sense to try to put something the size of a card but a little thinner under the card, sometimes there is a loose fit of the contacts in the card reader and pressing the card more tightly can help in this case.
If the DRE ID number is determined and there are subscriptions, but the channels are encoded, it is possible that your receiver for a long time did not work and it will be enough for him to stand on and everything will work. This provided current version ON. If the software is outdated, it needs to be updated. It is not difficult to do it yourself, of course, if you have a computer and certain skills. Departure, with diagnostics and software replacement at your home, usually costs 1,500 rubles.
3. All signs are blinking on the receiver board.
A characteristic feature for old receivers with a built-in power supply is the failure of this very power supply. Most often it happens from a power surge. Using a surge protector or voltage regulator will most often avoid this problem. Repair is possible in almost any TV workshop. Replacing the power supply unit with on-site diagnostics and diagnostics of the entire satellite television system at your home costs 1,500 rubles.
4. All signs (eights) are continuously lit on the board.
Most often, a sign of software damage, occasionally failure of the motherboard. Usually, software damage occurs when the power is turned off during automatic update Satellite software (OTA). It turns out that the old software has already been erased, and the new one has not yet been uploaded. You need to fill in manually. The price of the firmware at home is 1500 rubles.
5. The receiver does not respond to the remote control.
First, you should use the control buttons on the receiver itself in order to make sure that the receiver is operational. Then you need to try to replace the batteries in the remote control, to reboot. If that doesn't work, try another remote control. In the receiver itself, the element that receives the signal from the remote control very rarely fails, but if the remote control is even slightly dropped on the floor, then the probability of its failure is quite high. The cost of the remote control is on average 300 rubles.
6. The receiver by all indications is working, but on the TV screen blue screen or an inscription - the signal is weak or absent.
The main sign of a working receiver of all models (except for 8305 and 8306, they do not have a display) - the display shows the channel number and to the left of the numbers an icon indicating the presence of a signal from the antenna (if the display shows the time and the icon to the right, this means that the receiver is turned off and is in standby mode, it must be turned on from the remote control or by pressing the + button to switch channels).
On the remote control from the receiver, press the Menu button. The main menu of the satellite receiver should appear on the TV screen. If a dotted rectangle appears on the receiver's display, but there is still nothing on the TV screen, you need to pick up the TV remote control and switch the TV to the video input to which your satellite receiver is connected.
Receivers GS 8305, GS 8306, GS8307, GS 8308 have two video outputs - HDMI and SD, while they work alternately! If you accidentally press the "Input signal" button on the receiver's remote control, the receiver will switch and send a signal to another output. During HDMI operation, for GS 8305 and 8306 on the indicator located on the front panel on the left, the light is on at the bottom of the indicator, for the GS 8307 and 8308 receivers on the left side of the indicator, respectively, when the SD output is on, for 8305 and 8306 the light is on at the top, and for 8307 and 8308 on the right. Having decided which output works for you, you need to see where and with what cord the receiver is connected to the TV. And if, for example, on your 8306 receiver, the light on the indicator is lit at the bottom, and the old-style TV, in which there is no HDMI input and the receiver is connected to the TV with a 3 RCA - 3 RCA cord (tulips), then you need to press the "Input signal" button on the remote control from the receiver, the indicator on the receiver should blink, this means that the receiver has received a signal, then the indicator should light up completely , this is an intermediate state of loading, at this time the receiver does not give out a video signal and does not respond to commands. After a while, the receiver should switch to the correct output, and if the input to which the receiver is connected is turned on on the TV, then everything will work.
Also in work time you can get advice from the service staff Technical support Tricolor TV by calling: 8 800 500 01 23 (free call) or 8 812 332 34 98 (call is paid at intercity tariffs).
Telephone subscription service NTV + 8 495 755 67 89
Tricolor TV subscriber support specialists are most often asked a question related to the fact that there is no reception of TV and radio channels, and the inscription "No access", "Scrambled channel", "Error" 0 "or" No signal "appears on the TV ...
Error "0" on "Tricolor TV"
What should I do if this message appears on the TV screen?
Most often, the "0" error appears when access to viewing channels disappears. This is usually due to a malfunction of the receiver software. There can be many reasons, up to a voltage drop in the mains.
In any case, if an error "0" occurs on "Tricolor TV", experts advise what to do. First of all, disconnect the receiver from the power supply for a while. Then turn it on again. This procedure takes about five minutes. When using a conditional access module, you need to remove it and then put it back into the receiver.
Very often, instead of the error message "0", the screen displays information in the form of "Scrambled DRE channel". At the same time, it is impossible to watch live broadcasts.
So what does the "0" error mean on Tricolor TV? The answer is to be found in the cause of the problem. There is universal ways to solve this problem, which are suitable for all types of receivers that are used to receive channels provided by Tricolor TV. They can be used when the channels are not displayed, but the "Info channel" is working.
Correction of error "0"
If an error "0" is found on "Tricolor TV", how to fix it yourself?
First, you should check if the subscription to the package's services has suddenly ended. This is done in your personal account on the official website or in the menu of the receiver itself. If the subscription has expired, then it may well cause a similar error.
It is possible that the access card is not properly installed in the receiver, so you need to check that it is correctly installed in the corresponding slot of the receiver. If a conditional access module is used instead of a card, then the check should be performed in it.
If the card is inserted correctly, when you press the ID button on the remote control, a message will be displayed on the TV screen displaying its number.
Also, if an error appears, it will not be superfluous to try resetting the receiver to factory settings. In other words, reset them.
It is quite possible to do this operation yourself. You need to enter the receiver menu and go to the "Settings" section. You will need to enter four-digit code- we dial four zeros 0000. After that, you need to find "Factory settings" and select the line "Delete settings", along with the list of channels. There is nothing dangerous in this operation, after restarting the receiver using autosearch, the channels can be found again. Most often after this, the error disappears.
If the subscription is over, and if the channels from the "Unified" package are not accepted, it is possible to search for free channels. They are usually found at the very end of the list.
In a situation where the receiver has been turned off long time, there may also be a problem with the error "0" as soon as the receiver is turned on. How to eliminate the error "0" on "Tricolor TV"?
Do not turn off the receiver, but leave it on for eight hours and wait until the error disappears. Most often this happens much earlier, after an hour and a half. But this is only if both the antenna and the receiver are in good working order.
Other reasons for the error
If an error "0" appeared on "Tricolor TV", what to do if the cause of the error "0" turned out to be poor quality or low level received signal from the satellite? Or lack of activation keys. In this case, if you just leave the receiver on long term turned on, it will no longer help.
You can either send a request to the support service, or try to fix the antenna yourself.
It must be remembered that when the receiver is expected to be activated, it must be turned on on the first channel - that is, on 1OPT, and not on any other. Regardless of whether there is a broadcast on it or not.
If the conditional access module fails, this error can also appear. To determine the version of the installed software on the receiver, press on the remote control to enter the "Status" section of the menu. You can renew the software yourself, while it is better to provide repairs to a specialized service center.
In most cases, error "0" also appears when the satellite receiver is overloaded.
How to fix the problem
Having dealt with the question of what the "0" error on "Tricolor TV" is, we perform several actions to eliminate it ourselves:
- Wait a while (usually 8-10 minutes) and the channel will most likely start broadcasting on its own.
- Reboot the receiver by turning it off for 3-5 minutes and then turning it back on.
So in what situations does this error most often appear.
The message "No signal" is displayed on the TV
First, you first need to try to determine who issued this message - the TV or the receiver. Click on remote control on the Ok button "- if the outcome is favorable, the Tricolor TV channels should appear on the screen. Otherwise, an inscription will appear that the list of channels is empty (which means the error" 0 "on Tricolor TV).
If the receiver normally reacts to pressing the button, then the cause of the error may be hidden:
- If a small diameter is used (from 50 to 60 cm) or it is installed poorly and incorrectly configured, then the signal may be absent due to the manifestation of atmospheric precipitation. It can be rain, snow, even dense clouds.
- The antenna tuning could be lost. For example, due to strong winds or blizzards. You will either have to correct the satellite dish setting yourself, or call a specialist.
How to tune the antenna yourself
In principle, there is nothing difficult in setting up. You just need to change the position of the antenna and monitor the TV screen. The antenna should be moved gradually, slowly, literally one centimeter. As soon as an image appears on the "Info" channel, the antenna must be fixed.
If you call up a special scale showing the signal strength by pressing twice the red "F1" or "i" button on the remote control, the signal strength will be at the bottom of the screen on the left, and its quality on the right. For channels to be received stably, the signal level must be at least 70%.
There is a situation when some channels are not displayed, a message appears stating that there is no signal, while others are displayed normally. The reason for this may be that the transponders have changed - the frequencies on which the channels are broadcast. You need to rescan them either in manual or automatic search mode.
You will have to enter the menu and select the item “Search for Tricolor TV channels.” Then scan the channels.
An error may occur even if the antenna fails. Then you have to replace the converter itself.
When the reason is that it's damaged coaxial cable, then the cable must be replaced. It can be repaired, but the signal quality may be worse. The cable junction may cause additional interference in the reception of channels.
The receiver does not respond when the "OK" button is pressed
- If the GS 8306 receiver is used, then random movement of the outputs of the receiver itself often occurs. The fact is that there is a button on the remote control in its upper left part, an accidental pressing of which leads to a change in outputs, the image disappears. You can visually check which output is active by looking at the indicator. RCA - bells are shown, HDMI - indicator glows at its bottom.
- It is possible that the cause of the error is the television receiver itself. It is necessary to check if the switched input is connected incorrectly by accident. You need to find the "Resources" button on the remote control and press so that the output corresponds to the selected mode - Scart, HDMI or RCA.
If the screen television receiver one of such inscriptions as "Scrambled channel DRE", "No access", "Error" 0 "appears, then we check the following:
Tricolor TV subscription activity. Error "0" on the second receiver is also checked either through your personal account on the official website, or in the section " Personal Area"receiver.
Service subscription active
- Make sure that the receiver detects the Tricolor smart card.
- Whether it identifies the ID number of the satellite receiver.
Receiver menu item "Status"
If there is no ID-number, then:
- If you are using a receiver that uses a smart card to receive channels - models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N, you must first disconnect the receiver from the mains, remove the card, make sure it is inserted correctly, insert it back and turn on the receiver into the power supply.
- If the receiver works without a card, and these are receivers using MPEG2 - GS 8300, GS 8300M, it is most likely that the access module has broken. We'll have to contact service center where the module will be repaired.
In the situation if the ID-number is determined and the subscription has not ended, then:
- It is necessary to reset the settings to the factory settings, reboot the receiver, after which the setup wizard will be activated and the channels will be scanned again.
- If the receiver has not been turned on for more than three days, you will have to get the activation keys again. To do this, having overloaded the receiver, it should be turned on on the "Infochannel" channel, and if it shows, then go to the "Kinopokaz" channel - after which the channels are usually decoded themselves.
So that the error "0" does not appear on "Tricolor TV" in the future, what to do if the receiver nevertheless turned off, when leaving for a long time, for example? You will have to reactivate the keys.
To prevent the error message from appearing in the future, you should sometimes leave the receiver plugged in, for example, overnight.
