On July 31, 2017, changes were made to broadcasting aimed at separating regional TV channels according to the relevant lists and designed to make viewing these TV channels more convenient.
For correct display list of TV channels do the following:
1. Press the "Menu" button and select "Settings".
2. Select "Factory settings" and press "OK".
3. Confirm the factory reset of the receiver by first pressing the red "F1" or "Info" button on the remote control and then selecting the "Yes" option.
5. Select the receiver menu language and languages sound channels, then click Next.
6. Select audio and video settings and click Next.
7. Set the time settings and go to next step Setup Wizard by clicking the "Next" button.
8. Select the operator "Tricolor TV" and click the "Next" button.
9. Choose the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours".
Attention! You must select one of the two regions - "Moscow +0 h." or "Moscow +2 hours" - Depending on where you live. In the first case, all TV channels will be broadcast according to Moscow time, in the second case, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.
When you select the region "Main" in the channel list, one information TV channel will be saved.
10. Wait until the search for TV channels is completed and save the found TV channels.
Large operator Tricolor TV provides 14 million citizens of Russia quality signal. The company offers to view the most popular TV channels of domestic and foreign broadcasting. Services can only be accessed through special equipment- receiver and dish (antenna). If the list of regions is not available Tricolor what to do?
In some cases, even if the user of the system has correctly connected all the equipment and uses it in accordance with the instructions for use, errors occur when using it. This is due to the loss of signal from the satellite. Most often similar problem occurs with owners of dre series equipment.
A message pops up on the TV screen stating that the list of regions is not available.
Search Tricolor TV list of regions unavailable
Tricolor TV list of regions is unavailable, what should I do? First you need to determine the cause of the error. This problem mainly haunts those subscribers who have purchased new equipment, becoming participants in the ongoing campaign. When using gs and dre access to the list of regions was disabled when using the B211 and B210 receivers. What could be the reason for old prefix worked like clockwork.
satellite and digital television in order to improve the quality of the service provided, it constantly introduces changes to the operation of the system, which include not only updating the system, but also replacing equipment. This allows you to provide a more advanced service that allows you to watch channels in HD quality.
In fact, such an approach to the provision of services is connected not only with increasing the comfort of subscribers, but also has corporate and personal goals.
In a similar way, all existing vulnerabilities of receivers are eliminated, a new protective system and a coding protocol is drawn up in order to exclude the possibility of unauthorized access. The company wins well, because for the use new system have to pay extra. When purchasing new equipment, the company's customers must also pay for its cost (in full or in part).
The main causes of the error: lack of access to the search for regions
Why is the list of regions not loading on Tricolor TV? There are several main reasons for this error to appear. When any equipment is turned on, a special form should be displayed on the screen for searching and generating a list of regions. The choice must be presented to each subscriber without exception. When choosing desired item software independently installs access to TV channels.
In order to understand the reason for the lack of access to the search, it is necessary to find out if there are any other deviations from the noma. Often in this case there are no quality and signal level indicators. In this case, many subscribers think that the reason is the breakdown of the antenna itself.
When using another receiver, usually such a mistake no, everything works fine.
So, the main reason is the low power of the antenna used. This is easy to check by calling the master at home or by conducting an “examination” on your own under the guidance of a service operator. technical support clients.
Additional reasons:
- Connector contact (F-type) on the receiver itself or on the antenna side is broken.
- Incorrect position of the SMART card (on new models of the set-top box there is a different location).
- Damage to the main - switching core. In some cases, the insulation is broken on the wires, and burrs are formed, which lead to a short circuit upon contact.
Problems with downloading Tricolor TV in 2019 are becoming more and more frequent. Hardware won't boot and search won't work. In order to use the system correctly, the supplier's recommendations should be taken into account.
Every system fails sooner or later. The fault can be not only software flaws, but also the negligence of users. Read the installation instructions carefully before connecting the equipment. Best use services experienced craftsmen, which eliminates the possibility of incorrect functioning of the system.
Good day, happy subscribers of Tricolor TV. By purchasing a GS B211 receiver, you have made right choice. But as unfortunately it happens, any equipment breaks down, or already at the time of purchase it has one or another marriage. Here we will analyze the reasons that do not relate to marriage or the failure of the receiver.
Possible problems with GS B211
- The receiver does not receive a good signal.
- TV says "no signal"
- The button is lit red The receiver is not working
Now let's take a closer look at each of the problems in turn.
1) The GS B211 receiver does not receive a signal well
You connected everything according to the instructions, tuned the antenna to the satellite with maximum quality, and when you adjust, you find the picture “Signal strength” 53% “Signal quality 47%”. This is due to incorrect factory settings of the receiver module, and any well-tuned signal from the satellite will give such readings in the GS B211 receiver.
Conclusion: Ignore these indications and continue to tune the receiver further.
2) Receiver GS B211 shows few channels
This is already a sign that your antenna is poorly tuned. The signal is so weak that channels broadcast with less strength from the satellite simply cannot be received and processed by the module of this receiver. Poor signal strength can be detected at the time of setting if “Signal Strength” is less than 53% and “Signal Quality” is less than 43%.
Conclusion: needs to be configured satellite dish as accurate as possible. If you can’t, then it’s better to order the Tricolor TV setting. Here the problem is not completely in the receiver, but in signal reception.
3) On the screen of the receiver GS B211 the inscription “no signal”.
Such an error, as a rule, is issued by the TV itself, since there is no signal from the receiver.
Solution: Check the correct connection of the “tulips” cable between the receiver and the TV. The wrong input is set on the TV, for example, you have an AV output, and you connected the tulips to the AV2 input. Make sure the connection is correct again. The red button on the receiver is lit. Turn on the receiver.
4) The receiver does not show HD channels
There are two problems here.
One of them is that the end of the paid viewing period is coming and you need to replenish your account and leave the receiver on the 1HD channel for several hours, and possibly for a day.
Second possible problem- This is an outdated receiver software. In this case, you need to turn on the receiver on channel 333 and leave for two or three minutes. If the offer to update the software of your receiver is not displayed, then you just need to do a factory reset.
Conclusion: Try to update the receiver software. Perhaps the subscription ends, you need to pay for the “Single” package. Slight receiver hang. Resetting to factory settings solves the problem. This is not considered a receiver malfunction. As with any technology, operating system on board, there are small “glitches”.
5) The button is lit red on the GS B211 receiver
This means that the receiver is in sleep mode. Press the red button on the remote control and the receiver will turn on.
We briefly tried to understand possible reasons incorrect operation or connecting a receiver from Tricolor TV GS B211.
If, after registration, when the receiver is turned on, error 9 or error 0 is on, then you should wait a while until the receiver is decoded. This may take up to 8 hours. Only the receiver must be on the first channel, this is 1ORT.
Receiver GS B211 reset to factory settings
Many are interested in how you can reset the receiver to factory settings. This question occurs when incorrect work this device. I post pictures of how to reset the GS B211 receiver to factory settings.
1) Press the menu button and select the settings, then press OK. We see the menu, as in Figure No. 1
Move the cursor to the end on the “About Receiver” menu, press OK. The menu Fig.2 appears
Press the button down and select the item “Reset settings” - press OK
This window appears, click the arrow to the left, as in Figure No. 4
Press OK and the receiver will reset to factory settings. Don't be scared and don't click anything until the image appears. In some cases, it may for a long time before switching on.
Receiver CS B211 gives error 2, 3, 4, 5, 7, 9, 10
- No access to view error 2).
Cause: The receiver cannot read the smart card. - No access to view error 3).
Reason: Coded channel. You should leave the receiver to decode ( 8 ocloc'k) - No access to view. TV / radio channel is not broadcasting "Tricolor TV" ( error 4).
Reason: The TV/radio channel is broadcasting in an unsupported encoding (a channel of another provider satellite television). - The smart card is not recognized by the receiver. Make sure correct installation smart cards ( error 5).
Cause: Incorrect smart card or smart card inserted incorrectly. - No access to view error 7).
Cause: The smart card does not belong to the operator. - No access to view. Please make sure that the registration is completed or the subscription with the selected TV / radio channel is paid and active. ( error 9).
Cause: There are no subscription classes in the receiver's memory. - No access to view. To resume viewing, you must pay for the service (service name). Find out about payment methods in the receiver's menu "How to pay" ( error 10).
Reason: No subscription to the main service. - Make sure the correct region is set in the TV/radio search settings. ( error 12).
Cause: The receiver is not registered in the region you selected during the search.
How to set up the receiver tricolor gs b211 error 9
If you have given error- make sure registration is complete. To do this, contact the seller and check whether they have registered you or not.
How to update gs b211 receiver
To update the receiver, you must turn on channel 333 (Telemaster), and wait about 5 minutes. If a window pops up asking you to update the channel, select “Update” and press the “OK” button on the remote control.
Does not show tricolor no signal receiver b211
If the “Strength” and “Quality” signal scales are not filled in after you have chosen the Tricolor TV operator, then there are probably problems in the converter or in the integrity of the cable itself from the antenna to the receiver. If this problem did not arise, and occurred after the exchange of the old receiver for a new one, then it is better to call the wizard, since an integrated approach is needed to more fine tuning antennas.
No access to view error 0 satellite dish
Registration completed. Wait up to 8 hours and the image will appear.
Why did half of the channels disappear on the gs b211 receiver
Perhaps the converter began to fail (slow death), or your antenna settings have gone wrong. 1-2 mm deviation is enough. Solution - call the wizard to eliminate the causes.
The list of regions is not available tricolor tv on the receiver gs b211 what to do
If, when choosing the operator “Tricolor TV”, the scales are filled, and when you click “next”, a message pops up that the list of regions is not available - the first reason is that you caught a signal from another satellite.
After updating the software, the receiver does not turn on, reboots, does not respond
If this happens, then try the following:
- Take a flash drive of any size (the smaller the better)
- Insert into computer and format to FAT32
- Follow the link
- Copy desired file on a flash drive according to the instructions
- Turn off the receiver from the network
- Insert flash drive into USB drive
- turn on the receiver and click update in the window that appears
This problem, or rather an insidious inscription, very often occurs if you connected new equipment after you made an exchange for the “Equipment Exchange” promotion from the Tricolor TV satellite company, especially often this problem occurs during the connection of a new model of the exchange receiver DRE B210 or B211.
When exchanging this particular equipment for an exchange action, various misunderstandings constantly occur in terms of the fact that, for example, after searching for Tricolor TV channels, the message “The list of regions is not available” pops up, although the previous equipment worked perfectly. In many cases, this causes bewilderment among Tricolor subscribers, leaving an unpleasant feeling that they were simply deceived. How so? After all, before that, the old equipment worked perfectly !!!, and having gone to the exchange action, intending to increase the number and quality of channels, but faced with the fact that in the end it was impossible to watch any programs. The specialists of the Smoltorg.RF company independently figured out this problem, which, as it turned out, was easily eliminated later. So, when you connect a new Tricolor GS B210 or GS B211 receiver in the Tricolor TV channel search menu, a few seconds after the search, the message “List of regions is not available” pops up. after all, first a list of regions should appear, after selecting which the auto tuning to Tricolor channels transmitted from satellite.
First of all, you should pay attention that in addition to the lack of a list of regions, there is no signal level and quality, the two scales on the screen below are completely empty, as if the antenna is not configured correctly, but as it turns out later, this is completely wrong. Also, if instead of the B210 receiver, which is connected to the DRE 5000, DRE 7300 receiver, the scales immediately appear and the signal level is high enough. Already there is the opposite impression that it is faulty just new receiver. We tried to connect another exchanger who participated in the exchange promotion earlier. Receiver D.R.E. 8308 works properly on this antenna, everything is fine with the signal level and quality. This only confirmed the conclusion that the new 210 receiver was not working, but the conclusion, as it turned out, was premature. To test, we took five new B210 receivers and connected them one by one to the antenna and tried to tune them, but to no avail. Any of these receivers independently, with different cards they were checked (access cards), or with one alternately rearranged from one new receiver to another, the TV gave out an inscription about the lack of a list of regions, rebooting the receiver did not help, as well as multiple reset to factory settings, so before that they helped out with all sorts of problems in previous receivers, in this case it is useless. All tested new receivers on other antennas worked properly. If it was possible to easily set up an exchange 210 receiver on another antenna, then when transferring it and connecting it to a seemingly serviceable and tuned (tested) antenna that works well with receivers like 5000 or 7300, the following happens;
On some channels, the inscription “No Signal” is displayed. On others, another inscription, “Encrypted Channel.” Others, on the contrary, go very well, it all happens in a chaotic manner without any specific sequence. Various changes ways to connect via cords such as SCART (scart), RCA3 + RCA3 (tulips), HDMI (wait-mi-ai) do not give any result, most of the channels are not shown, and when re-search channels, the notorious inscription "List of regions not found" pops up. That is, the search for channels still does not give anything except an inscription about the lack of a list of regions. After checking all the receivers and the antenna settings, we replaced the cable with the old convector (installed on the antenna) with a new one, after which everything immediately began to work normally.
Conclusion: old, even working, convectors simply do not have enough power to work with the new 210 receiver model. It is advisable to replace them, especially if they have already stood for more than 5-6 years and were sold complete with old ones.
The second reason is usually a poorly connected and tuned antenna or bad contact"F" connector. Both on the convector and on the receiver.
Well, the third is usually an incorrectly inserted card. You need to check the ID display on your receiver by pressing the appropriate button on the remote control. If the message “Smart card not inserted” appears instead of the number, you need to insert it correctly. In the 210 receiver, it is inserted from the side, all the way, with the board down, deep into the receiver.
When connecting a 210 receiver to a TV, you should pay attention to what would not be connected through several cords at the same time. Since the 210 model automatically determines the type of connection to the TV. And if in previous models you need to constantly switch the Exit.Signal button on the remote control when changing the connection type, then in this model it is detected automatically and when connecting several cords, equipment failure may occur.
Another reason for the appearance of the inscription “the list of regions is not available” may be a burr, a piece of wire or foil that closes to the central core. This is very common when connecting a new receiver, or when reconnection old, for example, after moving the receiver from one place to another.
If you live in Smolensk and want to install, configure, buy a Tricolor kit, repair, or exchange your old receiver on new. For all questions Tricolor TV
Call now +7 950 705 60 77.
How to respond to "number" errors that occur during the operation of satellite television, most users know. But what if the Tricolor TV receiver writes: “The list of regions is not available” during the settings? Such a message may also interfere with the elimination of "numbered" failures. Let's try to understand the main reasons for the appearance of such a message and methods of dealing with them.
Reason #1 - Antenna Problems
Most often, the factor provoking the situation when the list of regions is not available when setting up Tricolor TV is the insufficient level / quality of the signal. To evaluate this parameter, when an error occurs, press the “i” button on the remote control. Two scales will appear on the screen, displaying the strength and quality of the signal entering the dish. Their readings must be at least 80% - only then can we talk about normal operation TV.
Elimination method
If the level of the scale readings is not good enough, it is recommended to carry out the following work:
- tune the antenna;
- clean the surface of the plate from debris, ice, etc.;
- make sure that there are no obstacles in front of the antenna that interfere with signal reception.
Find out how to fill in and where to Tricolor customers.
Read about ways to eliminate the receiver from Tricolor.
All these activities are most conveniently carried out together with an assistant. One person works with a dish, and the second one, near the TV, monitors the change in the quality of broadcasting.
Reason #2 - cable damage
The second most common reason why the list of Tricolor TV regions is not available is the loss satellite signal on the way from the antenna to the receiver. This can happen in the following cases:
- the cable has been damaged;
- satellite splitters are installed on the cable from the dish to the receiver;
- There are poor-quality twists on the wire.
Important! Even with a well-tuned antenna, the lack of cable integrity can lead to a signal loss of 15-25%.
Elimination method
Everything is simple here - the damaged wire should be replaced with a new one. And instead of satellite dividers, it is worth installing a converter for several outputs (according to the number of TVs). This, at the same time, will make it possible to watch different TV channels on different television receivers.
Reason #3 - Software failure
A banal software failure can also cause the message: “The list of regions is not available” on Tricolor TV. What to do in this case? Depends on when the error occurred.
After update
If the problem occurs immediately after downloading new firmware from the satellite, you should check if the new software is installed correctly. Most often, such a trifle as a flash drive forgotten in the USB slot during the update process leads to the appearance of this error. The card should be removed, and then repeat the firmware download.
In the course of work
If the user did not make any updates, but simply launched a search and saw that the list of regions was not available on Tricolor TV, in such a situation, two steps will be required to troubleshoot the problem:
- restart the set-top box for power;
- reset to factory settings and then reinstall.
As a rule, the restoration of the list occurs after a reboot. But if the receiver software is seriously out of order, rolling back the settings usually helps to restore it.
When the problem persists
If, despite all the actions taken, it was not possible to eliminate the failure on our own or it repeats regularly, we advise you to contact the Tricolor subscriber support service for help. Phone 8-800-500-01-23 works free of charge and is available to residents of Russia around the clock. In extreme cases, you can contact the dealer from whom the equipment was purchased.
