Watching Tricolor TV channels is guaranteed only if your receiver has up-to-date software installed. Please check that the software version installed on your receiver is up to date.
- The inscription is displayed on all channels of one or several packages (for example, on all TV channels of the main package and the "Children's" package).
You need to check whether the subscription to the TV and radio channels of the packages you are interested in is active in the Personal Account of the Tricolor TV subscriber.
1. Subscription is active
To resume viewing the service, you must repeat the activation keys to your receiving equipment.
To do this, in the Tricolor TV subscriber's Personal Account on the My Services page, click the "Repeat activation commands" button.
Then reboot your receiving equipment and leave it switched on on one of the scrambled channels. The image will appear no later than 8 hours later. During this time, the receiver will receive an activation key, and you will again be able to watch paid TV channels.
Note! Watching Tricolor TV channels is possible only if your receiver has up-to-date software installed.
2. Subscription is not active
To continue browsing, you need to pay for the service you are interested in. Note! Watching TV channels "Tricolor TV" is possible only if the latest software is installed on your receiver.
3. I have never used (was) my Personal Account and do not know the password
We have created a Personal Account for you when registering you as a Tricolor TV subscriber
If you have not received or lost your password from your Personal Account, you can easily and simply get it again. Just click "Get Password". Then enter your ID number and choose a convenient way to get a password.
In the Personal Account, select the "Service Management" item. Is the subscription to the service you are interested in active?
- On one\several channels (for example, on one TV channel of the main package or on the Nash Football TV channel and on three TV channels of the Children's package
If the Infochannel shows, and the image is missing only on some channels of the paid service, this may be due to a change in the broadcasting parameters of the channels. In such situations, channels with old broadcast parameters may be stored in the channel list on your receiver. You need to update the channel list.
To update the list of channels, press the "Menu" button on the remote control from the receiver and in the "Main Menu" select the item "Search for Tricolor TV channels", start the search and wait for it to finish. After the search is completed, save the found channels.
1. Channels show
Thank you for contacting and enjoy watching "Tricolor TV"!
2. Channels are in the list, but do not show
Switch off the receiver from the power supply and switch it on again. After that, check if the channels you are interested in are showing.
3. Channels not listed
Periodically, changes may occur in the composition of the Tricolor TV packages, which, first of all, are justified by the decisions of the TV channels themselves - some channels stop broadcasting, others appear in the packages.
On July 31, 2017, changes were made to broadcasting aimed at separating regional TV channels according to the relevant lists and designed to make viewing these TV channels more convenient.
To correctly display the list of TV channels, do the following:
1. Press the "Menu" button and select "Settings".
2. Select "Factory settings" and press "OK".
3. Confirm the factory reset of the receiver by first pressing the red "F1" or "Info" button on the remote control and then selecting the "Yes" option.
5. Select the receiver's menu language and audio channel languages, then click the "Next" button.
6. Select audio and video settings and click Next.
7. Set the time settings and proceed to the next step of the Setup Wizard by clicking the "Next" button.
8. Select the operator "Tricolor TV" and click the "Next" button.
9. Choose the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours".
Attention! You must select one of the two regions - "Moscow +0 h." or "Moscow +2 hours" - Depending on where you live. In the first case, all TV channels will be broadcast according to Moscow time, in the second case, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.
When you select the region "Main" in the channel list, one information TV channel will be saved.
10. Wait until the search for TV channels is completed and save the found TV channels.
The main purpose of updating the software of the Tricolor TV receiver is to improve the quality of the services provided. However, despite all the testing of new software, often users partially or completely lose channels. There are several reasons why the channels disappeared after the Tricolor update, below we will figure out what actions to take to return the broadcast.
Most Common Problems
Each subscriber knows very well that if the software update process is in progress, the equipment is strictly forbidden to turn off. If the procedure is interrupted, an error will occur that will restrict access to all services of the satellite operator.
However, even if everything went according to the rules, there is always a certain probability that Tricolor does not work after the update. The main complaints are:
- for the complete or partial absence of channels;
- loss of sound
- the fact that the prefix does not see the smart card.
In each case, it is necessary to adhere to a certain algorithm in order to return the full broadcast of TV channels.
Quick problem solving
If, after the Tricolor update, the channels disappeared or there was no sound, you should immediately try the universal method. We act as follows:
- completely turn off the equipment;
- waiting 10 minutes;
- turn on and go to channel 333;
- start the update process.
Most often, after restarting the set-top box, all errors disappear. However, it does not hurt to re-update the software.
Settings issues
- open the main menu of the console;
- we head to the "Settings" category, depending on the model of the receiver, the name may be slightly different;
- find the item "Factory settings";
- confirm the operation, enter the pin code, if it has not changed, then four zeros;
- We are waiting for the completion of the procedure.
Setting up channels yourself
It often happens that after updating the "Tricolor" the channels disappeared, and in their place an alert is displayed that recommends searching for available broadcasts. First of all, let's use the automatic configuration, for this:
- go to the console menu;
- open the item "Applications";
- find the section "Setup Wizard";
- select "Search";
- set the search parameters, for this we will use the recommended option;
- waiting for the end of the search.
Broadcasting is usually restored, but not all Tricolor TV packages may be available, but only certain channels, some may remain encrypted.
To get rid of this problem, you will need to additionally conduct a manual search. This will require:
- go to the subcategory of received signal sources, where to select the antenna;
- activate manual setting;
- enter the parameters, they can be found on the official portal of the satellite operator;
- follow the prompts that are regularly displayed by the system;
- save the result.
Lost channels on "Tricolor TV"? If all of the above is done correctly, this problem will disappear fairly quickly.
It should be noted that it is necessary to regularly search for channels, as the operator regularly adds new broadcasts and removes old ones.
How to get channels back after update
It is most difficult to correct the situation if the defects occurred after the update installation was interrupted. In such a situation, it is almost impossible to solve the problem on your own. Most likely, the software is badly damaged and needs a complete replacement.
In such a situation, you will need to use the services of specialists, since without the proper skills it will be difficult to carry out such a procedure. On the Tricolor portal, we find the nearest service center and take the equipment. There will be a charge for the repair, as the problem was not the fault of the equipment manufacturer.
What else to do to restore broadcasting
First of all, it is necessary to identify the reason why the channels disappeared after the Tricolor update. Sometimes problems do not arise due to the installation of new software. Therefore, you should check:
- smart card;
- current balance, whether payment for the service package has been made;
- the state of the satellite dish, its direction to the satellite;
- remove ice and other debris from the plate.
Smart card problems often occur after incorrect installation of new software. However, before taking any serious action, carefully remove the card, reinstall it, and restart the hardware. It is possible that the contact was lost. We also check the expiration date of the card. Many people forget about this nuance, so it reminds of itself at the most inopportune moment. In such a situation, a complete replacement will be required.
Error 4
Error 4 often occurs after updating Tricolor TV. What to do in such a situation is of interest to many satellite television subscribers. An error appears due to problems with the set-top box software. As a result, the equipment cannot decode the received signal.
Error 4 is resolved by the following steps:
- Checking the status of the smart card. If a certain channel does not function, then access to it may be closed due to its absence in the paid service package.
- We return to the factory settings. If the channel is on the list of available channels, but error 4 is displayed, reset the settings. To do this, go to the equipment menu and use the appropriate section for these purposes.
- After restarting the receiver, set the basic settings, activate automatic channel scanning.
If after all the manipulations all channels are available, then everything is done correctly. However, if there is no result, most likely the problem lies in the firmware. You should not change it yourself, it is better to contact specialists. Although quite recently, for users who are interested in how to set up Tricolor after the update, a new functionality has appeared - automatic firmware update. To activate the process, you must proceed as follows:
- launching the Telemaster info channel;
- confirm the start of the procedure;
- overloading the plugin.
It is possible to use this method if the software is updated to the latest version.
What to do if there is no sound after the update?
Most often, complaints that sound disappears after installing the software turn out to be unfounded. The problem lies in pressing the Mute key, or the cable connecting the TV and the receiver has come off.
If everything is normal with the remote control and wires, then restart the equipment. If there is no result, we return the device to the basic settings using the method presented above.
Contact support
Installing new software, although a regular procedure, after it, many users have any problems. They resolve themselves in most cases. So, if there is no guide on the Tricolor after the update and the standard actions did not solve the problem, be sure to contact the support service.
There are many ways to contact a specialist. The simplest is to call the hotline number. State the problem and the operator will recommend the best course of action to resolve the defect quickly. If you cannot restore access to the channels, you can immediately call the wizard.
By the way, the official resource of "Tricolor" presents all the ways by which you can contact the support service.
Finally
If the channels on Tricolor TV disappeared after the software update, we immediately restart the equipment. If there is no result, we return the device to factory settings. It is better to immediately entrust all subsequent manipulations related to installing the firmware and checking the technical condition of the equipment to specialists.
Each satellite TV user periodically faces the need to download new software from the satellite. It is assumed that this operation will improve the performance of the receiver and the quality of broadcasting TV channels. But it also happens the other way around - after the update, Tricolor does not work, TV channels disappear, number errors occur, etc. Let's try to deal with the most common problems and consider options for resolving them.
Most Common Problems
Most often, satellite TV users complain that after downloading new software, the following problems occur:
- does not show multiple channels;
- there is no broadcasting on all channels;
- sound does not work
- the receiver does not see the smart card.
It is unlikely that it will be possible to accurately name the causes of these failures without additional testing of the equipment. But there is one option that is recommended to work out first.
Incorrect software download
The main rule for flashing a set-top box, whether from a satellite or from another source, is not to turn off the equipment until the new software is installed. Otherwise, a Tricolor TV update error occurs, which can lead to any of the above failures.
Therefore, if one of the following situations occurs during the download of new software:
- voltage drop in the power supply network;
- emergency power outage;
- turning off the receiver by user error;
repeat the download process. Before doing this, it is recommended to restart the prefix by power supply. This usually resolves most issues.
Instructions for restoring broadcasting
It happens that, even despite the correct download of the software, it does not show Tricolor after the update.
Important! If the prefix gives some kind of error with a number, you should first take steps to eliminate this particular error.
Independent channel search
Tricolor devices have a built-in automatic channel search function. If, as a result of downloading new software, the user lost broadcasting at all frequencies, it is worth using it in the first place. For this:
- go to the equipment menu;
- go to the "Applications" or "Settings" section;
- select the "Settings Wizard" item;
- start auto-search for channels;
- wait for the list of found frequencies to appear on the screen;
- save the output list.
Important! This method can help if after the update Tricolor TV does not show channels at all frequencies or only some of them do not work.
Resetting the receiver
If the above method did not help, you can try resetting the set-top box to the factory level. By the way, this method helps a lot with most number errors, and if the receiver refuses to read the smart card.
To roll back the settings you will need:
- open the receiver menu;
- go to the "Applications / Settings" section;
- find the item "Factory settings / settings";
- to confirm the operation, enter the pin code.
After that, the receiver will automatically reset the parameters set on it. The user only needs to wait for the device to reboot, and then set the necessary settings again.
Important! If channels are not shown on Tricolor after the update, and even rolling back the settings did not help get rid of this trouble, we recommend contacting the dealer from whom the receiver was purchased, or the company's service center.
Other possible problems
On many independent forums, you can find user complaints about the incorrect behavior of the equipment after flashing it from the satellite. Most often, subscribers write about the following problems:
- after the Tricolor update, the sound disappeared;
- The receiver cannot communicate with the smart card.
Let's consider these situations in more detail.
No sound
As practice shows, the loss of sound is very rarely associated with the download of new software. The user should check:
- Is the Mute button pressed on the remote control?
- whether the physical connection of the set-top box and the TV receiver is broken.
If everything is normal, it is worth restarting the receiver by power - this usually helps to restore the sound.
No connection to smart card
If Tricolor does not see the smart card after the update, the reason, again, is not always the new software. Perhaps the card has simply expired, and fresh software simply refuses to work with it. Also possible reasons are:
To fix the problem (after checking the expiration date of the card), re-flashing the receiver will help. Before making it, we recommend that you check the current version of the working software on the operator's website.
The work of the largest satellite television operator is based on modern equipment and software. A complex process does not provide insurance against malfunctions and errors, the most common of which is the absence of a signal. If Tricolor does not work, today we will consider the most common causes of a malfunction and their correction. You can fix the problem yourself, for this you will need to conduct a preliminary diagnosis and follow the instructions.
Unstable broadcasting of prepaid service packages is associated with many external and internal factors, each of which requires individual consideration. The following reasons can be identified first:
- engineering works. The operator may perform software or component updates that prevent the use of the operator's services for some time. Subscribers are notified in advance of such work by publishing the relevant news on the official website or organizing an email newsletter;
- incorrect connection. The most common reason for the above message to appear on your TV screen. The problem can hide both in an incorrect connection and in the satellite position settings;
- bad weather conditions. The principle of satellite television is to exchange a signal between a satellite dish and a satellite. Heavy rain, snowfall and other natural phenomena can adversely affect the provision of services;
- problems in software settings and firmware updates. Here you may need both a reset to the factory settings, and a complete reinstallation of the system.
Each of the above causes can be identified during diagnosis. You should additionally consider the full algorithm of actions for a specific error, which will speed up the troubleshooting process.
What happened to Tricolor now
The official website of the largest satellite television operator in Russia not only contains tariff information, but also informs its customers about upcoming technical events. It is recommended to periodically visit the news section, which will allow you to stay up to date with the latest events. Subscribing to the newsletter by e-mail will help you find out what is happening with Tricolor TV today. You can activate it in the user account. For this you need:
- Go to the main page of the control panel, where you will be prompted to register and further authorization;
- Fill out the required form, specifying personal data and login parameters;
- In the settings section, enter your own email address and activate the newsletter system.
If the problems with Tricolor TV are not related to the planned work, you should independently make a preliminary diagnosis and correct the malfunction.
Tricolor TV does not work - what to do
The initial diagnosis is based on identifying the location of the malfunction. Turn on the technical channel, if the image is not broadcast, the reason is hidden in:
- improper installation and configuration of equipment;
- failure of technical components;
- bad weather conditions;
- software problem.
If the technical channel is displayed correctly, you will need to reboot the receiver and initiate a reconnection with the satellite. The problem “why the Tricolor does not work today” is solved simply. To do this, it is enough to completely disconnect the equipment from the network for a few minutes. If after this action nothing happened, reset the settings to the factory level, as problems with the receiver are often associated with incorrect software operation.
Additionally, it is worth mentioning the possibility of equipment incompatibility with some service packages. So, an outdated receiver will not be able to broadcast HD channels. Check technical specifications first.
Factory reset and software update
Resetting the settings can be done independently using a conventional remote control. To do this, follow a series of steps:
- Open "Menu" or "Settings". The names and location of functions may vary depending on the specific model of the technical device used;
- When you go to "Options", you may be required to enter the system PIN. The default is "0000";
- Select the "Reset settings" item, confirm the changes;
- Wait until the action is completed, after which the equipment will be rebooted;
- Proceed with reconfiguration.
You will be prompted to enter basic parameters and search for channels. This can be done in manual and automatic mode, at the discretion of the client.
Diagnosis of correct setup and operation
Considering why Tricolor TV does not work: writes no signal today 2019, you need to go to the technical equipment if resetting the software to the factory level did not bring the desired result. The problem "No connection to the server" may be due to incorrect wiring. Check that all ports and connectors match according to the basic operator's instructions.
An incorrectly installed antenna is also often the cause of the lack of a signal. A satellite dish is an important element that acts to transmit and receive data packets from the server. Position adjustment is made according to your location. Detailed information, a table of inclination level and recommended location is published in the corresponding section of the official website. If you are having trouble fixing the problem yourself, please contact a qualified technician for help.
If the above methods did not help, the device is likely to fail. If you have not violated the warranty obligations, the receiver will be replaced free of charge. To do this, it will be enough to visit the nearest service office and leave a written application.
