Dear readers of the NskTarelka.ru blog, although the article is called “Telekarta - what to do when the channels are not shown”, this does not mean that it is relevant only for the clients of this brand.

The article could be called “Tricolor - what to do when the channels are not shown” or to register “NTV Plus” instead of “Tricolor”. It doesn't matter what operator you have or you even just watch FTA (not coded satellite channels) without any operator, you should know that the possible reasons for the absence of a picture are the same everywhere.

Therefore, I am writing an article for the Telekarta brand, but it is themed for any satellite TV. I'll try to collect in one place maximum amount reasons, and ways to eliminate them. So let's get started.

Telecard - do not show channels, write no signal

Often, it happens, as in the saying - One thing is written on the shed, looked in, and there was firewood.
What am I doing? Yes, to the fact that not all satellite TV users, having seen the inscription - No signal - on the TV screen, correctly perceive this information.

The inscription "No signal" can be issued both by the TV itself and directly by the satellite receiver. If the TV shows it, then most likely the satellite channels are working and showing, but we do not see them.

- Do you see a gopher?
- Not…
“I don’t see either. And he is!

Let's first define who owns the inscription - No signal.

We take the remote control from the satellite receiver, and press the “MENU” button. If the batteries are in order, and nothing has changed on the screen, then this inscription belongs to the TV, if the menu is highlighted, then to the receiver.

The first option says that the TV “does not see” the satellite receiver connected to it. Ninety-nine percent, so the picture doesn't show. We provide visibility.

Check if the receiver is turned on? If it is turned on, then we check its connection to the TV, directly the connection contacts themselves. And also whether the selected connection method is displayed correctly in the TV settings.

I have written in great detail about this in the article about self-configuration satellite dish, In chapter

Remember that the TV is “obliged” to see satellite receiver, regardless of whether a satellite dish is connected to it or not even at all.

The second variant of the development of the situation, the inscription “No signal” on the TV screen is given by the receiver itself.

Let's consider the possible reasons for the absence of a signal in this case. Where to begin?

Unplug it from the outlet without turning off the remote control. Connect to the network in a minute. If it still doesn't show anything, move on, looking for a solution to the problem.

Perhaps someone knocked the receiver settings off?

Checking the settings. About self-configuration satellite receiver I wrote. If you are sure that no one climbed into the settings, and everything is in order with them, we are looking for a solution to the problem further.

The coaxial cable from the satellite dish to the receiver is damaged or broken. or has poor contact.

Check the cable going from the antenna to the receiver. Strip the cable and screw on the connector again, the contacts may have oxidized.

Did not help? Moving on. After what we checked, there are two left possible options no signal. Either the tuning of the satellite dish itself is out of order or the converter (gun) is covered. In this case, it remains to call a specialist. Do you want to try to set up a satellite dish yourself? Try it,.

I paid for the Telecard and the channels are not shown

Each satellite operator has FTA channels... These are not encrypted channels broadcasted in free access... They work without any payment, and without an access card. There is no dollar sign opposite these channels. A list of FTA channels on different satellites can be viewed.

One of the FTA channels is “Info channel”. We go to it, if the channel is working, turn on the channel "Match TV" or "Russia 1", and leave the television alone for 10-15 minutes... During this time, the encoded channels (dollar sign opposite the channel) should work.

Attention! If the “Info channel” does not show, it means that there is no signal from the antenna, or the satellite receiver itself is configured incorrectly. I already wrote above what to do in this case.

So 15 minutes passed, nothing happened, reboot the receiver... Without switching off from the remote control, unplug it from the outlet, and after a minute, turn it on again. We are waiting for a new one for 10-15 minutes.

Check if the access card is inserted correctly... The access card is always inserted with the chip first. Where the chip should be at the top or bottom depends on the model of the device. On some models, an arrow is drawn indicating where the chip should be located.

In the receiver's settings, you can find a section with information on the access card, and see if he sees it or not. The easiest way to find out if the card is installed correctly, pull it out, and without taking your eyes off the TV display, insert it back, and see what information the receiver will give us.

If the card is not inserted correctly, he will inform us about the error. If it is true, it will give information about the encoding. Was this the problem? Everything is fixed, great. Or is it still showing nothing? Bad, let's move on.

I know of cases when clients threw money in the wrong place. I'm sure this is not your option. But still you need to make sure that the money has been credited to the account.

This can be done quickly, through online service, every operator has it.
The balance on the Telecard account can be checked directly on my blog,.

Or call the operator's technical support. With Telecard it is free - 8-800-100-104-7. Be prepared to tell the operator your access card number.
However, the system offers to do everything independently, and without communication with the operator. You just need to listen carefully to the answering machine, and press the proposed numbers on the phone.

More convenient option check your subscription in your personal account. We read how to create his case in five minutes.

What we checked and did in the end:

The signal is being sent to the receiver, we were convinced of this;
- open TV channels(those that are not encoded without a dollar sign) are shown;
- the receiver sees the card;
- there is money in the account;
- the receiver was rebooted (without turning it off from the remote control, but unplugging it from the socket, after a minute it was turned on and waited for 10-15 minutes).

But, Telecard still does not show. This cannot be - This is me, as the doctor speaks to you. Check everything point by point.

Why Telekarta does not show free channels

Sometimes clients call me and tell me that they do not show on their Telecard free channels... They say something like the following - We have a Telecard in our country house, we don’t need a lot of channels, there’s no time to watch, they didn’t pay money, they don’t show free channels, everything was turned off.

The fact is that at the time of publication of the article, Telecard does not have anything free. There is a certain number of FTA channels on the satellite that are not encrypted and are freely available. They show without money and without an access card.

But as a rule, clients are talking about the main federal ones - Channel One, Russia 1, NTV, etc.

Previously, when the money on the account ran out, they really weren't turned off for six months.

Someone will say that this is a violation of the law. Absolutely not, on the page with the list of channels, the Telecard has the following at the bottom:

* The indicated number of channels may not coincide with the amount of funds mass media(TV channels and TV programs) included in the corresponding package.
In accordance with Public offer broadcasting of compulsory public TV channels is carried out without charging subscribers for the right to view. Compulsory public TV channels are broadcast as part of the corresponding Basic TV channel packages.

You can call technical support and be indignant at why the obligatory public TV channels were turned off, they should run without a monthly fee.

The answer will be something like the following. You will be told that there is really no charge for them, but please pay for the operator's communication services. Only 50 rubles per month (600 per year), and watch public TV channels for free without a subscription fee for the same Standard package (1200 rubles per year).

Other operators did the same. Well, that is, that is - The account has run out, only FTA channels are showing.

Telecard does not show some channels

Let's take a look at this situation.

Let's say you showed Channel One and stopped showing what happened?

Sometimes broadcasting parameters change on satellites. You need to scan the channels again, and your “First” will be registered with new data and will start showing. The operator always warns about the shift technical parameters channel by CMS.

The next possible situation. On the machine, when searching for TV channels, everything that is on the satellite is registered, including channels from additional packages. And you have to pay extra money for them in order for them to start showing. Specify by the name of the TV channel in which package it is included. Maybe he shouldn't show it to you.

If it is from the package you paid for, and the parameters of its broadcast remain the same, call technical support, or make necessary actions to restore its performance through Personal Area.

The telecard does not show what to do in the rain

The telecard does not show in the rain, or if it is winter outside, then in the snow. What to do, what is the reason?

We are not talking over a downpour wall, and not over a snow hurricane, but over an ordinary light rain (ordinary snowfall).

There can be two reasons:

- small size of antenna mirror(antenna diameter is less than the one recommended by the operator) What size of the dish should be in your case, we look at;

- your cymbal is not tuned to the maximum.

We call the tuner or try to raise the signal ourselves.
How? Carefully read the article about self-tuning a satellite dish. I already published the link in the article above.

P.S.
Rarely, but it happens, the problem that the Telecard does not show in the rain may be in the converter (gun) or in the receiver itself. Checked by replacement only.

Telecard does not work

The receiver does not respond to the remote control, and to the buttons located on the body (if they are in your model). Nothing happens, no lights are on.

Most likely, the power supply unit "died". There is only repair or purchase of a new receiver.

If the warranty has already ended, you can unscrew the case and check the power supply connection terminals. I personally know cases when contacts simply left.

And at the end of the article - Telecard - what to do when the channels are not shown? - watch the video from the operator "Telecard guide # 2: If you don't show channels."

In contact with

When a person pays for television, he expects that the quality of the paid services will be significantly better than on free TV channels... The operator of satellite television "Telekarta TV" is an excellent provider that really offers high-quality, affordable and interesting channels... It's not a pity to pay for such content, especially since the provider also provides several demons paid channels... But their parameters should be dealt with, especially if Telekarta warned about changing the broadcasting settings.

But often there are situations when the user accidentally deletes all channels by pressing something on the remote control, or if the children have tried by pressing the wrong key combination. The provider has foreseen this situation, because any user can independently go to the menu, and search automatically or through manual control... If you use the services of a master, you will have to pay, and given that independent work not so difficult, many users prefer it.

How to reset the settings of the "Telecard" receiver

In order to tune the TV channels on the Telekarta receivers, at the very beginning you need to reset the settings to the factory settings. Only after all the changes that were made by you during operation are removed, you can carry out new search... True, it is important to clarify the parameters satellite broadcasting, which is relevant at the time when the user decided to update the channels, having heard that the operator is connecting new services.

It will be useful for users to know that there are receivers recommended by the company for the provision of services, and those that Telekarta does not recommend to use, due to the presence of some inaccuracies. However, this does not mean the device will not be able to broadcast TV packages at all. The process is possible, but only for this you need to carry out more settings, and possibly purchase additional details... All in all, there are too many headaches.

Here's what the process looks like to start installing new channels on recommended receivers:

1. The EVO receiver line is configured as follows:

• Find on the remote remote control the "Menu" key;
• In the "Menu" the user needs to select the item " Custom settings»;
• Find in this section "Factory settings", and reset the settings. But to do this, the system will ask for a password - it consists of four zeros;
• To confirm your actions again, press the red button on the remote control.

1. GLOBO receivers are configured as follows:

• Go to the "Menu" using the remote control;
• Find the subsection "Customization" in the menu settings;
• Click "Reset to factory settings";
• Enter the password, which by default consists of four zeros.

1. Resetting the Continent receivers to the factory level on the Telecard is also not a problem. This procedure looks like this:

• Find the button on the remote control to go to the "Menu";
• Find the "Installation" tab;
• "Factory settings" and clicks yes. You do not need to enter a password, so be careful.

1. Receivers Ricor:

• Open the menu and go to the settings;
• Go to the "television" tab;
• Use the "Right" arrow to press "Orion Express";
• Select "Search" and activate it;
• A window will pop up and you need to click on "Replace" in it to start scanning the Telecard.

Step-by-step instructions for setting up Telecard channels

The process of setting up channels from a provider such as Telecard does not take much time, and it is not at all necessary to call the wizard, since the company does everything so that the user can autonomously carry out most of the settings, use services, connect and disconnect broadcasting packages. Naturally, self-tuning of channels is also included in the list of interests of users who do not want to call the master because of every little thing.

• So, first of all, before you tune in the channels, you need to turn off the TV and receiver from the network. After a few seconds, the equipment is connected again;
• To go to the channels on the remote switch to the "AV" mode. If the TV works, but there is no picture, this means that the factory reset was successful, and the device needs further settings to restore the receiver's broadcasting;
• We go to the menu and go to the item "Antenna settings", enter the parameters relevant for your region.

But, in addition to this, you need to take into account which receiver is installed, especially if the setting is carried out independently. Here, for example, how to search for channels on receivers from the EVO line, and this Common parameters, and each model has its own small differences:

• Enter the menu "Search for channels", and you will see that there are no channels;
• Go to "Menu" and find "System Settings";
• Enter the "Transponder List" and enter the password 0000;
• Press the red key on the remote control from the receiver;
• Select the lines "Frequency" - 10981, and "Flow rate" - 44948, and also indicate that the polarization is upper;
• The receiver's remote control has blue button which must be pressed to confirm the search;
• The window "Scanning mode" will appear, but it still needs to be confirmed by clicking "OK";

As soon as the receiver finds the channels, they will immediately start broadcasting, so be patient. If the channels do not show after that, try removing and putting back the card, or restarting the receiver. You may have to wait about a quarter of an hour for the reconfiguration to work, so do not turn off the TV.

All Tricolor TV subscribers know that if their paid term has expired, then 10 basic channels remain, which they can constantly watch. But if Tricolor TV does not show a package of basic channels (there is an inscription “no signal), what to do? In this case, clients immediately have many questions, many do not know how to solve the problem and whether it can be done on their own.

To begin with, you should carry out all the diagnostics of the equipment. There are situations when the whole problem lies in a loose cable, in which case you can solve all this on your own and without outside help.

How to check the functionality of the entire system?

To begin with, you can use the most standard method - reboot the receiving device. To do this, you must turn off and then turn on the electricity. It is advisable to do this for 5-10 minutes. In this case, all channels will probably recover by themselves.

Second step is to check if the main one is working information channel Tricolor TV. He has to work constantly. But what if this channel stopped broadcasting and shows the inscription "no signal"? Why might this be happening?

Perhaps the settings are lost and because of this the channel does not show. In this case, you can reset the settings to factory settings. This can help restore the signal and the channels will be shown again.

What if you don't know how to reset to factory settings? Tricolor TV recommends doing this in almost all problem situations, so each subscriber should know how to do it. To reset the settings to factory settings, you need:

• open the main menu of the TV;
• find the item "Settings";
• enter your Tricolor TV pin code (it must be indicated on the back of your smart card);
• select the item "Factory settings";
• confirm your choice by pressing the "OK" button;
• then you will receive a warning about resetting the settings, it should be confirmed again.

After all these steps, the receiver will restart and the settings will return to the factory values. Perhaps resetting the settings will help fix the problem, and instead of the “no signal” message, you will be able to watch your favorite TV channels in HD format again.

Now you need to re-configure the channels with automatic search... Tricolor TV will independently find required package, and you only need to save installed TV channels... If your paid period is not valid at this moment, then, most likely, Tricolor TV will remove all free channels to the end of the list. For many, they start at about channel 101.

The information channel is working, but the basic ones are not working.

Why is the information channel working, but the basic ones do not show (only the inscription "no signal" is visible, and what to do in this case? This situation is possible if the subscriber has not confirmed his data or if the smart card is installed incorrectly and the receiver does not see it.

If the problem arose due to unconfirmed data, then they must be confirmed. There are several ways to make a confirmation:

• call the company's call-center and ask the operator to do it;
• do it yourself in the "Personal Account" on the official website of Tricolor TV.

In addition, the “no signal” inscription may indicate that the receiver does not see the smart card. You can check this in the menu by going to the section called " Conditional access". Then you need to go to DRE module... The number of the ID card will be indicated there and it must match the number of the card that is installed in the receiver. If the number is not displayed, it means that the receiver does not see the smart card. In this case, you need to contact the customer support center and replace the card.

Basic package price changes

The appearance of the inscription "no signal" or "no access to viewing channels" may appear due to a change in prices for the company's services. The fact is that since 2015, Tricolor TV has changed the data on tariff packages HD. This means that if you have previously activated the package of services "Optimum", "Super-Optimum" and "Maximum HD", then you will have new tariff- "One".

In addition, Tricolor TV removed all tariff divisions and price gradations. Now you can not choose a package of services as before for 600, 900 and 1200 rubles. At the moment there is only one package of HD TV channels for 1200 rubles. This price applies to both new equipment and old ones.

But there is a slight difference. If you do not want to pay the entire amount for the package at once, you can pay in installments. For six months of watching TV channels in HD quality, you will need to pay 600 rubles, and for 9 months - 900 rubles.

Also, since 2015, Tricolor TV does not guarantee that if the subscriber has not paid for the package, then 10 basic channels in HD quality will work for him. Previously, this was clearly spelled out in the documents, but now Tricolor TV has removed this item about tariff packages from the agreement. Thus, if you have not paid in time the payment of 1200 rubles for watching TV channels in HD format, then instead of a “picture” on your TV screen, the message “no signal” will appear.

Roskomnadzor began an unscheduled inspection of the National Satellite Company (which provides satellite television services under the Tricolor TV brand), having received dozens of complaints within a month that some of the publicly available channels had disappeared from free access.

Oleg Ivanov, deputy head of the department, spoke about this. It is about the channels "TV Center", "Channel Five", "Russia 24", "Russia 2", OTR, hot lesbian porn he adds.

If violations are revealed in the actions of Tricolor TV and the operator does not fulfill the order to eliminate them, the operator's license may be suspended. But Ivanov believes that it will not come to that. The position taken by the TV company deserves attention, he is sure. It lies in the fact that Tricolor broadcasts public TV channels free of charge only to its subscribers. And a subscriber, according to Tricolor, can be considered a user of services who pays for them. Ivanov recalls that the presidential decree stipulates that consumers have free access to public channels, not subscribers.

Tricolor TV is the largest Pay TV operator in Russia. According to Telecom Daily, at the end of the 1st quarter of 2015, 10.99 million subscribers were subscribed to the paid packages of TV channels, with a total of 15.3 million users with equipment for receiving it.

Federal channels are still available to Tricolor TV subscribers, but if they have a subscription to the Unified package, the operator's representative Anastasia Sokolovskaya admits. Tricolor TV formed this package in January 2015, the subscription price is 1200 rubles. in year. porn cartoon As stated by the operator, the concept of a "base package" (that is, a package that used to include only public channels) no longer exists. According to gay porn Sokolovskaya, if the user has receiving equipment, but he does not pay for services, he can watch a number of TV channels.

Proceedings with Tricolor TV regarding the termination free connection to public channels is not unique - a year ago, the agency considered a number of similar complaints against cable TV mobile porn operators, says Ivanov. And the claims of viewers were invariably satisfied, he claims. As a result, operators in contracts with subscribers stipulate that access to public channels is free, but the subscriber has to pay for the service subscriber line.

Free access to TV channels contributed to the huge hot gay porn demand for the company's services, says Denis Kuskov, CEO of Telecom Daily: she has telefired entire regions where there was no normal TV at all, and has managed to make money on the sale of "plates". But the Pay TV market in Russia has changed - the penetration of this service by households is already almost 70% and operators are increasingly thinking about increasing the return from already connected users, Kuskov said.

If a Rostelecom subscriber stops paying for pay TV, the operator stops broadcasting all channels except mandatory ones, and after six months the contract with him is automatically terminated, says his representative Valery Kostarev. There were no complaints from the supervisory authorities against Rostelecom regarding the broadcasting of obligatory channels, he says. The subscriber can continue to watch the obligatory TV channels free of charge, but using on-air technologies, says Kostarev. Roskomnadzor and MTS had no complaints about public channels, says its representative Dmitry Solodovnikov. If a subscriber for any reason has stopped paying for pay TV packages, MTS disconnects the pay TV packages, but at the same time continues to transmit public channels, he explains. VimpelCom does not block its subscribers' access to public TV channels for non-payment, says its representative Anna Aibasheva.

Connecting satellite television is not just included in the list of comfortable conditions, it is also a necessity.

The service is especially in demand among residents of Russia who live in small towns and villages (after all, there can be no other alternative there).

The Tricolor company is one of the most popular in the field of digital television.

Channel viewing is available in HD quality. "Tricolor" can rightfully be called a nationwide enterprise, because its connection is available even for people on a budget.

How does Tricolor TV work?

However, despite the good picture quality and a large number of TV channels, the system does not always satisfy its subscribers.

Broadcasting problems are especially common pay TV channels, although in some cases even the basic ones stop showing.

Eight out of ten such problems are caused by problems with receiving signals.

Sometimes you can fix the situation yourself. But more often, special wizards are called for this, which will eliminate all problems "for sure". Such services are expensive (already the arrival of the master), so some subscribers prefer to fix the situation on their own.

Despite all sorts of problems, the Tricolor satellite television is only gaining great popularity among the citizens of Russia.

Why are Tricolor TV channels not working?

There are several reasons why the system crashes and the channels stop working. Let's consider the main ones.

Reason # 1: rain, snow and other precipitation

Most often, the factor that causes failures is just nature. Yes, climatic conditions often interfere with proper broadcasting.

In particular, precipitation, which falls in bad weather, impedes the good performance of the receiving signal.

It is very common for subscribers to file complaints on rainy days.

But this is found not only among Tricolor TV clients, but also among subscribers of other agencies.

The reason is that the signal receiver has a small diameter. Usually a company that provides cable services, gives out to subscribers those antennas that are designed exactly according to its standards.

However, such dimensions may be ideal for one terrain and not at all for another. And so, in sedimentary areas, the channels will not work regularly, because the usual tricolor signal receiver will not be enough for good broadcasting.

Reasons # 2: incorrect installation of the signal receiver

Often the signal is lost or distorted only due to the fact that the signal receiver itself was incorrectly installed - this will soon cause a complete loss of channels or partial distortion of pictures.

This problem can occur only once over a long period of time or several times a day - in any case, getting rid of it is quite simple. You just need to reinstall the receiver, and this time do everything right.

A similar problem can also appear due to the fact that the cable that connects the antenna to the TV is damaged.

Reason number 3: the influence of objects of a particular area

Sometimes the reason lies only in the environment. That is, the correct broadcasting of Tricolor TV channels is interfered with only by the objects of the area where the subscriber lives. These can be a variety of obstacles - they interfere with the flow of signals. A simple example trees, too large houses of neighbors and other structures can serve. Can this be fixed?

First of all, you need to find out which object caused the problem. Then you need to reinstall the antenna to another place - after that all channels will start working again. Less commonly, object removal is used (trees are cut down, etc.).

Reason # 4: ice build up on the antenna

In some cases, the appearance of interference is caused by the presence of ice on the antenna. Therefore, in the case malfunctioning channels, be sure to check the condition of the antenna.

Reason # 5: technical work

Sometimes Tricolor TV stops showing not only paid, but also basic channels... Checking all the components gives good indicators, but the TV channels still do not work. In this case, the paid period has not yet expired.

Such a picture is observed when the Tricolor TV company itself is carrying out technical work. If this is the problem, then the subscriber only has to wait for their end.

If you find any kind of malfunction in the system, do not try to fix it yourself. Otherwise, you will only spoil the capricious satellite television, so repairs will only cost you more in the end.

All channels are only paid, and not one is working - what happened?

For some subscribers, the following situation is observed: immediately after Tricolor services are paid for, the system does not work. Why can this happen and is it possible to quickly correct the situation? You will find detailed answers in the table.

However, the subscriber is far from always able to independently identify the reason why the channels stop working on the TV, and then eliminate it.

For example, in the case when the value “8888” simply appears on the screen, or the tuner blinks continuously or stops responding to commands altogether, you definitely need to call the technical support service. This way you will receive the first recommendations and learn how renovation work You need.

In the case when a value in the form of two brackets appears on the tuner screen, it means that your device has factory settings, that is, a reconfiguration is necessary.

How and why are channels activated?

After a year has passed since the use of the services of the tricolor TV company, some subscribers stop showing the Optimum and Maximum HD channels. The system writes encoded channels.

First of all, you need to call and ask the operators if the paid period has expired. If you have only recently credited a payment, find out if it has arrived.

Remember that the system does not write a coded channel, you must activate the channels immediately after the payment is credited. To do this, you need to get into the subscriber's personal account, after which you should place an order to receive activation codes. Thus, channel viewing will be available soon.

Carefully check the data that you enter when paying in order not to make mistakes when entering the number or digits of the contract.

If, despite all the actions taken, "Tricolor TV" fails. Turn on the TV, set the encoded channel to nine o'clock.

The answer will be something like the following. You will be told that there is really no charge for them, but please pay for the operator's communication services. Only 50 rubles per month (600 per year), and watch public TV channels for free without a subscription fee for the same Standard package (1200 rubles per year).

Other operators did the same. Well, that is, that is - The account has run out, only FTA channels are showing.

Telecard does not show some channels

Let's take a look at this situation.

Let's say you showed Channel One and stopped showing what happened?

Sometimes broadcasting parameters change on satellites. You need to scan the channels again, and your “First” will be registered with new data and will start showing. The operator always warns about changes in the technical parameters of the channel via CMS.

The next possible situation. On the machine, when searching for TV channels, everything that is on the satellite is registered, including channels from additional packages. And you have to pay extra money for them in order for them to start showing. Specify by the name of the TV channel in which package it is included. Maybe he shouldn't show it to you.

If it is from the package you paid for, and the parameters of its broadcast remain the same, call technical support, or take the necessary steps to restore its performance through your personal account.

The telecard does not show what to do in the rain

The telecard does not show in the rain, or if it is winter outside, then in the snow. What to do, what is the reason?

We are not talking over a downpour wall, and not over a snow hurricane, but over an ordinary light rain (ordinary snowfall).

There can be two reasons:

- (the diameter of the antenna is less than the one recommended by the operator) What size of the dish should be in your case, we look at;

- your cymbal is not tuned to the maximum.

We call the tuner or try to raise the signal ourselves.
How? Carefully read the article about self-tuning a satellite dish. I already published the link in the article above.

P.S.
Rarely, but it happens, the problem that the Telecard does not show in the rain may be in the converter (gun) or in the receiver itself. Checked by replacement only.

Telecard does not work

The receiver does not respond to the remote control, and to the buttons located on the body (if they are in your model). Nothing happens, no lights are on.

Most likely, the power supply unit "died". There is only repair or purchase of a new receiver.

If the warranty has already ended, you can unscrew the case and check the power supply connection terminals. I personally know cases when contacts simply left.

And at the end of the article - Telecard - what to do when the channels are not shown? - watch the video from the operator "Telecard guide # 2: If you don't show channels."

In contact with

ATTENTION!!! News for Siberians.

On April 22, broadcasting was launched from the new Express-AT1 satellite. In this regard, your "tricolors" stopped working.

The free "Basic" package will include 12 TV channels, including the channels of the obligatory first digital multiplex. Subscribers of the Optimum package for 600 rubles a year will have access to 44 TV channels, and subscribers of Super-Optimum - 100 channels for 900 rubles a year. Finally, the most complete package, "Maximum HD", will also include more than two dozen high-definition TV channels that make up the First HD-multiplex "Tricolor TV". 125 TV channels "Maximum HD" will be available to subscribers of "Tricolor TV-Siberia" for 1200 rubles a year. Annual subscription for the thematic package "SuperKino HD" will cost 5400 rubles, monthly connection to the service "Our Football" - 149 rubles. Other additional packages, in accordance with the operator's tariff policy, it will be possible to connect at the same price - 900 rubles per year of viewing.

How to watch Tricolor TV - Siberia from the new Express-AT1 satellite ??

1. If you are the ownerGS 8302, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308, HD 9303, HD 9305, it is enough to update the channel list.

To do this, you need to reset the receiver settings to factory settings.

• Press the "Menu" button on the remote control, select "Settings" (or "Settings") and press the "OK" button.
• Enter the pin code if a message appears on the screen (by default, the pin code is "0000").
• Select Factory Defaults and click OK again. After confirming the reset, the receiver will reboot and the screen will appear on the TV screen. initial setup... While going through the steps of the initial setup in the "Operator" item, you will need to select "Tricolor TV".

2. If you own a DRS-4500, DRE-4500, DRE-5500, GS-8300, GS-8300N, GS-8300M, DRS-8300, GS 8304 receiver then after starting broadcasting from a new satellite, you should update the software that will be broadcast from the satellite.

Why doesn't TRICOLOR work?
Why are TRICOLOR channels not working?
Why did TRICOLOR suddenly disappear?
No signal appears on the TV screen. What to do?
Some of the channels are working, on the other channels the inscription "coded DRE channel" is displayed.
Why are there squares on the screen? After loading the new software, the remote control stopped working. Why?

Here is a far from complete list of questions arising from subscribers of the satellite operator "TRICOLOR TV"

The Tricolor TV company (NSK), as a rule, is in no hurry to inform us about problems with equipment and emergency preventive maintenance. How to find out? Call your nearest dealer (neighbor) and ask how his personal antenna works :) Believe me, this is the most reliable way.

You can call Tricolor TV. Phones with support services: 8-800-500-29-33 or 8-812-332-34-80.

Let's try to figure out WHY THE TRICOLOR DOESN'T WORK, if it is not the operator's fault.

First of all, let's find out an identification number your receiver or DRE ID. This number will be useful to us in the future. Press the "Status" button on the receiver's remote control. In the bottom line of the message that appears on the TV screen, you can easily find DRE ID - 12 or 14 digits. For example, 621374063431.

1.The message "CODED CHANNEL DRE" is displayed in following cases:

a). The message is displayed on all channels.

• Receiver long time was disconnected from the network. Treatment - turn on the receiver on one of the scrambled channels and wait. The clock in the de-energized receiver stops. When the receiver is connected to the network, the clock rate of the receiver and the satellite is adjusted. As long as the receiver's internal clock is at odds with the satellite clock, the signal, for technical reasons, cannot be decoded.
• The receiver is not registered. You can check the registration on the Tricolor TV website, in the window of blue color on the right it is written: "URGENTLY CHECK THE STATUS OF YOUR RECEIVER!". Enter the 12-digit identification number into this box.
• If the answer is displayed that your receiver is registered, then most likely from the moment of registering the receiver until the moment when you turned it on to the tuned antenna, more than 4 days have passed, for example, you did not have time to install and configure the antenna. You need to call from a landline phone to the technical support service 8-812-332-34-98, give the identification number of your receiver and ask about reactivation from the satellite. The call is paid.

b). The message is displayed only on channels paid package"Optimum", such as "Teletravel", "Kinopokaz" and others. Federal channels are working.

• The subscription has ended. You can check the subscription status on the Tricolor TV website in the Subscription End Date window. You can pay for and activate your subscription in a variety of ways, the easiest of which is to purchase an Optimum card and follow the instructions on the card.
• The subscription was paid on time through the payment terminal or a single card payment, and the package "OPTIMUM" did not work. Perhaps your money got into the subscriber's personal account, but the system does not know what to do with it. You need to go to your personal account through the website www.tricolor.tv and indicate the purpose of the payment to the system. Another possible reason: the payment machine took the commission for the operation and did not transfer the entire required amount.

c). A number of problems during the operation of the Tricolor receiver are associated with the version number software receiver. Press the "Status" button on the receiver's remote control. Check the version number.

· At the time of this writing, the "correct" version for receivers brands 5003, 7300,5000,4000,5001 is numbered 3.032 and is available in automatic satellite update mode. Upgrading from 3.015 to 3.032 is known to be smooth. If the software version of your receiver is lower than 3.015, for example, 2.091, then the automatic update will not occur, and the receiver most likely works with complaints or does not work at all. Contact a specialist to install a fresh p.o. However, if you feel able, download the DRE BURNER program and software for versions 3.015 and 3.032 from the Internet. The procedure is simple, however, if a number of simple rules are not followed, the receiver can be "killed".

RECEIVER GS-8306 HD:There are no HD channels in the channel list.

Treatment. Menu - "Tricolor TV" - Update the channel list - yes - OK - Now the trick! No need to wait complete renovation list, click OK- Menu-settings-factory settings- "All private settings .... will be erased. Do you want to continue?" - yes (arrow to the right) -ok, then follow the instructions on the TV screen and the full list of channels will be restored.

RECEIVER GS-8300 (m, n):

If after downloading a new software digital satellite receiver TRICOLOR TV stopped responding to commands from the remote control, you need to do the following:
- press simultaneously the TV / RADIO and CHANNEL + buttons on the front panel of the receiver,
- press the STANDBY button on your remote control.

2. Message "NO SIGNAL".

a). The most probable reason is not the receiver, but the tuning (alignment) of the antenna.

• the antenna is not exposed to the satellite

Antenna alignment procedure p.

Instructions for self-installation of the Tricolor TV antenna -

• the antenna is out of tune. Causes: Strong winds, loose antenna bracket. Secure the bracket.

• check on the receiver - the cable from the antenna must be connected to the "LNB IN" jack.
• with the receiver turned on, disconnect the cable from the antenna converter. Use a tester to measure the voltage at the connector. In the absence of violations in the cable, the voltage value is 18 or 13 volts.
• installation of TV sockets very often leads to the appearance of the message "No signal". Use.
• very often, when using several receivers from one antenna, a signal divider is installed in the break of the antenna cable. Not all splitters will pass the satellite signal. It is correct to use a divider with a frequency range from 5 to 2300 megahertz (usually this parameter is indicated directly on the divider). In addition, such a divider must pass a constant voltage.

c) Satellite and / or antenna settings are out of order in the receiver.

For the TRICOLOR TV receiver, the antenna parameters are as follows:

• antenna - 1
• LNB type - Single
• Lower frequency - LNB 10750
• LNB Power - On
• Satellite name - Eutelsat W4

To check if the TRICOLOR TV receiver settings are correct, enter the receiver's system settings panel.

3.Why are there squares on the screen?

a). Most often this is an inaccurate antenna alignment or drift of the antenna alignment over time.

• Invite a specialist.
• Adjust the antenna yourself. To do this, enter the "Manual search" menu in the receiver's menu. There are two scales in the lower right corner of the screen. We are interested in the lower quality scale. Next, we go to the antenna and without loosening its fastening, alternately, without applying great efforts, we press on the edges of the antenna and observe the quality scale. We notice the moment when the quality level rises. All that remains to be done is to slightly loosen the antenna mount and adjust its position in the direction of increasing the quality level.

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Telekarta is the best satellite TV, after connecting you will enjoy the quality and quantity of channels for many years to come. But there comes a time when it's time to update your channel list, and here various questions arise.

How to update Telekarta channels? You can do it yourself. To update you need to reset the receiver to factory settings. This will update and start scanning channels. Unfortunately, the equipment is different for everyone, and you need to approach the upgrade individually. Let's look at how to update the channels on Telecard.

How to update channels on Telekarta?

1. Using the remote control, open the menu.
2. We pass to the item "Settings".
3. In a new window, go to the item "Factory settings" and confirm the selected action.
4. Next, you need to enter the password that you set earlier. Perhaps you did not put your password, then you need to enter four zeros.
5. Confirm your actions by clicking "OK".
6. In the new window, select the list of TV channels.
7. The process of scanning TV channels will take about 15 minutes, after the actions taken, simply exit the menu by clicking on the "Exit" button.

Receivers GLOBO

In this equipment, the list of TV channels will be updated in the same way.

1. First we go to the menu.
2. After that, you need to select the "Custom settings" item and confirm your action.
3. Go to the sub-item "Reset to factory settings" and confirm the action. As in the previous case, the system will ask you for a password.
4. After that, in all pop-up windows, you must click on the "OK" button.
5. At the end, click on the "OK" button, after which you can exit the settings.

TO additional equipment include receivers from Continent and Ricor. In these receivers, the first 4 points are very similar, but there are some changes further. How to update channels on Telekarta? First, go to the menu, select the item "Settings" and go down to the sub-item "Factory settings", then enter the password. We include " Network search". Then we turn on the item "Search for channels" and wait. The search will take about 20 minutes and will find all necessary channels... At the end, you must click "OK" and exit the settings.

If you have not found your receiver in the list of recommended equipment, then it is not recommended to use it with the Telecard operator. However, inappropriate equipment can be connected, but the setting will be slightly different. How to update the channel list on Telekarta?

1. We turn on the receiver and TV, go to the menu. You must immediately check the settings of your receiver. The master, when connecting a package of TV channels, could simply drive in the name "Telecard", but use a different satellite. Go to "Info" and check. The satellites of the Telekarta operator are Intelsat 15 at 85.0 ° E and Express AM5 at 140.0 ° E. If the information is confirmed, then you can proceed to further action, otherwise it is necessary to reconfigure the receiver. You should understand that unsuitable equipment may not work with Telecard.
2. Then we go to the item "Installation" or "Installations". In the new window, you can see two scales. They show the power and quality of the connection, when correct setting they must be filled with some color.
3. It remains only to enable "Network search" and go to the search. After that, you will need to confirm your actions. Finally, click on the "OK" button and exit the menu.

How to update channels on Telekarta? It's pretty straightforward. You only need to find your equipment and follow the instructions. Updating a package of TV channels will not take you more than 20 minutes.

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Additional Information

TELECARD IS THE MOST AVAILABLE SATELLITE TELEVISION IN RUSSIA!

TV CHANNELS TV CARD

The most popular Russian TV channels, 10 from which you can watch is free

The best foreign channels: world brands Discovery, Universal

Other TV channels on Intelsat-15 in open access

18 channels for 2 rubles / day, or 600 rubles / year

28 channels for 3 rubles / day, or 880 rubles / year

The main Russian channels on TV can be watched for free after the end of the subscription!

WHY DO SUBSCRIBERS CHOOSE TELECARD?

1. The set of equipment for connecting a TELECARD is the most affordable on the market. One year of subscription to all TV channels is already included in the price!
2. 10 main Russian channels- no monthly fee!
3. Popular Russian TV channels and the best foreign channels, including Discovery, Universal by affordable price- from 600 rubles / year or 2 rubles / day.
4. Digital picture and sound quality! The modern technological platform provides high digital quality broadcast video and audio signal.

SPECIFICATIONS

The TELECARTS are broadcast from the modern American satellite Intelsat-15 (85.15 o East). The satellite's service life is up to 2027. The satellite broadcasting area covers 99% of the population of Russia

Digital broadcasting standard ¾ MPEG-2 / DVB-S, encoding television signal¾ Conax
Free service monitoring and support 8-800-100-104-7

HOW TO RENEW A SUBSCRIPTION?

Paying for TELECARD is as easy as mobile phone... Subscribers have access to convenient and reliable payment methods throughout Russia:

¾ Annual payment cards TELEKARTA;

¾ Sberbank;

¾ payment terminals: "OSMP" (QIWI), "Cyberplat" and other payment methods

Attention! If the card payment has not been received within 6 months, the card can be automatically deactivated. In order to avoid deactivation of the card, we ask you not to allow a lack of payment for 6 months. For 6 months, it is enough to pay for a subscription to all channels for at least one day.