Hey! Despite the numerous instructions posted on the Internet and on this blog, there are some issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, unlock iCloud, . Who can do it? No one! Only a specially trained employee of the company. And it’s not just about blocking, you never know what other questions can be answered by a competent specialist?
And after all, it would seem that technical support itself is not hiding from anyone, there are a lot of ways to contact it, but people still ask in the comments - how to call or write to an Apple operator? And if they ask, we will answer!
Here are all the ways to reach technical support, wherever you are.
Apple technical support phone numbers in Russia
Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:
- 8-495-580-95-57 (Moscow number).
- 8-800-555-67-34 (Free number for calls from any region of Russia).
- 8-800-333-51-73 (Apple Store Customer Service).
For any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.
Other Ways to Talk to Apple Technical Support in Russia
When you call any of the phones, you are met by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company will call you. To do this, go to this page and:
The incoming call will not be from the numbers listed above, but from others. It can be a number from any country (I got calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.
For some reason you don't want to talk? You can always communicate with technical support through a special chat. To do this, repeat all the steps indicated just above, the only thing, on the third paragraph, select: "Chat". It also shows the approximate waiting time, which is convenient.
In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!
However, we are interested in another possibility of this program - to get the help of a technical support specialist. What should be done?
It remains to select the device and the problem you are facing. The application will offer various solutions:
- Articles and instructions.
- Chat with a specialist.
- Call support yourself.
- Callback order.
Agree, the choice is simply excellent. We use!
How to contact Apple Russian technical support if you are in another country?
There are a large number of countries where technical support is either absent in principle, or available, but in the language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?
This is not difficult, there are several ways:
But ordering a callback if you are in another country, most likely will not work (unless, of course, you do not have a Russian SIM card). The fact is that the callback form requires the indication of a number starting with +7 (a prefix for Russian numbers). You cannot erase it and replace it with another.
Applications and services, experts will answer the following contacts:
- 8-800-555-67-34 (Free from any region of Russia).
- 8-495-580-95-57 (Moscow)
You can contact from 9 am to 9 pm on any of these numbers.
Other ways to connect with Apple Pay in Russia
If you called these numbers, stumbled upon an answering machine and can’t (or don’t want to) deal with it in any way, order a call back. This is done through the official Apple support page. To get help from a specialist, go to support.apple.com/en and select "Support" in the upper right corner. Please note that just below the item "Contact support" will appear.
There is no need to worry, an incoming call from Support Apple Pay can be from a number of any state, but a Russian-speaking specialist will speak, and all this will be free.
Don't like phone calls? Apple Pay support also works in a special chat. To enter it, we will repeat all the above steps, but in the third paragraph we will select "Chat". It is convenient that they will show the approximate waiting time here. 
Can I contact Apple Pay support in Russia if you are in another country?
- To save money, it is better to call the phone numbers that we indicated at the very beginning, but only through Skype or something similar, otherwise a long international conversation may surprise you unpleasantly with the cost.
- Talk via chat. If the page opens in a foreign language, you just need to change the name of the country below and change the region to Russia.
We hope our article was helpful!
Every week, Apple top managers are distinguished by serious statements, something is constantly happening in the "apple" world. But what if you look inside the company from the other side, the side of ordinary employees? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and ask him about the peculiarities of working in the most valuable company in the world.
It turned out that Russian support has four departments, each with almost a hundred people, all of them are located in different EU countries. These departments deal exclusively with iOS user support. They serve everyone who speaks Russian and calls a Moscow number. If they call even from Montreal, they help him too.
Extreme situations also happen - for example, it takes 2 hours to create an Apple ID for the user, then search in the application, wait for it to download. People who "suddenly" lost contacts and calendars often contact us, many just call to find out about the condition of their phone (whether it's new, what's with a guarantee, PCT). Most of the time there are no stupid calls.
Support uses a wide variety of 21.5-inch iMac configurations. Pretty powerful machines. The work schedule is agreed in advance, taking into account the wishes of the employee. All Russians work, even at the interview they check the level of Russian language proficiency. Well, you need to know English, of course.
For work, a special iLog application is used. It compares favorably with Salesforce, Oracle, and even SAP. It, like any Apple software product, is notable for its intuitive simplicity and versatility: you type the name of a case (situation), and at that time it displays articles for solving the problem in real time.
Using iLog, you can disconnect from the operator in one click, get data about the device, including its entire history of repairs, you can use diagnostics to find out what is wrong with it at the moment: detailed information about any component. The user can take and disable FaceTime with another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain and so on. But in fairness, support does not see any user data that should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.
It is impossible to track the device even with the knowledge of the user. If the Apple ID is stolen, support looks to see what's wrong with it, asks questions to verify the identity of the caller. If everything is OK, then send a letter to the specified box. If the thief even changes the Apple ID itself, then all this is visible and quickly fixed. So they don't stand a chance.
The number of calls depends on the day: Friday is quiet, everyone is on their phones and rushing to nature to “fry meat”. On Monday, a full house - everyone remembers the phones. If we take the average - 10 calls per day per person.
On average, Apple support employees receive between €1,000 and €3,000 depending on country and experience. About the ban on Android devices - everyone is free to choose what he likes best. Many employees use Android smartphones and feel great.
With the release of iOS 9, support requests have increased - many requests from those who imagine themselves to be designers and engineers, and instruct to fix certain bugs in the operating system. But there are also appeals on the case: for example, iOS 9.0.1 was released due to a bug that caused the iPhone to freeze when updating the device.
We'll continue to look behind the scenes at Apple, with more to come.
Apple products, like no other device, are accompanied by a strong support service even after the sale. It offers users an extensive network of service centers around the world, a huge application store (often free), various specialized communities, etc. What types of assistance can the consumer expect?
Guaranteed Help
As for iPhone support, they are covered by free technical support over the phone. It is provided for three months from the date of purchase of the phone (which is why it is important to keep the receipt and the original box). The help of the service consists in: accompanying in case of difficulties with setting up, installing the system and applications, connecting iPhone to other devices. It is more of a consulting service, because users are provided with recommendations for troubleshooting the listed problems when using a new iPhone. There are no restrictions on the number of calls - call at least ten times a day.
Such technical support for the iPhone (and other devices) throughout Russia is available by calling 495-580-95-57. Calls and remote diagnostics are not paid (during the above period after purchase).
Therefore, before seeking advice from the service, make sure that you are still eligible for it. Follow the link to a special resource - checkcoverage.apple.com/en. Before doing this, do not forget to look at the serial number of the phone. It can be found either on the packaging sticker or in the settings of the iPhone itself (in the device information section).
The terms for providing free technical assistance by phone indicate that carriers that are partners with Apple can also consult customers - when selling iPhone through their network of stores.
On the territory of the Russian Federation, this service is supported by Beeline and Megafon. The company's attention to people with special needs deserves special praise. This provides for special settings for communicating with services for visually impaired people. The American office even has a separate line, especially for users with hearing and vision problems.
Alternative accompaniment
Another option for getting help is to contact the operator directly by calling the number in Russia: 8-800-333-5173 - the customer support service of the regional App Store.
Calls are accepted only on working days - from 9.00 to 21.00. Here you will receive advice on the availability of the device of interest, the period of its delivery, you can place an order, etc.
When, for some reason, you cannot make a call to the specified number, you can use the tips of the technical service: https://getsupport.apple.com/. In a large list of topics, you can find a detailed description of the most common phone problems (as well as other Apple devices) and how to fix them. 
If there are no solutions to your problem in the list, send a request to the support service. Try to state the essence in as much detail as possible so that the company's specialists can quickly find out its cause and contact you as soon as possible. You can leave a request at the link: https://getsupport.apple.com/GetproductgroupList.action?locale=ru_RU, sending your email or phone number to get in touch for details.
Communities
Do you speak English at a decent level? You can also visit the Apple Support Communities. In it, users in real time discuss with each other the problems that arise with the iPhone, share their findings with others on their solution, consult with company representatives. Here you can learn a lot of useful tips, and immediately put them into practice, without tedious correspondence with services. In the service, the correspondence is divided into subsections (applications, Internet, camera, calls, etc.) to make it easier to find the information you need.
The information presented in the community will also be of interest to developers of hardware, applications or accessories for the iPhone. You can get a lot of ideas to improve its performance or improve ease of use.
A good assistant and user groups for Apple products is appleusergroupresources.com. In them you can find like-minded people all over the world. Share the features of using iPhones in different parts of the world. And this is important, given some restrictions imposed at the state level in a number of countries (in the UAE, for example).
As you can see, it is not at all necessary to cut off the phone of service centers, there are many alternative options for identifying and fixing any iPhone problems. Therefore, even the end of the prescribed three-month period is not at all a reason to be upset. In addition, self-solving problems encourages the owner to learn more about how the iPhone works. A lot of useful characteristics are revealed, which he did not even suspect, and not what he actively used. In any case, visiting the above resources will benefit you.
If there are serious software failures or manufacturing defects, and no advice helps, then you should definitely ask for the help of professionals. And now you know where to go.
