To manage the parameters of your tariff plan, connect additional options, the user can easily use his personal account on the official website of the company. However, if it is not possible to access the Internet, or authorization has not yet been carried out on the resource, then there is always. These are short combinations, the input of which will change the settings for using the connection immediately after pressing the call button.
Managing options through the portal
In order not to remember which MTS team what it is for, it is important to remember the main combination - * 111 # call. This is the entrance to the portal from which you can manage your tariff plan. Its functionality is in no way inferior to the Personal Account. If an incomprehensible text is displayed on the screen, you can change the language by entering *111*6*1#call.
This feature is available even if the account has a negative balance.
It is noteworthy that all MTS commands via SMS to number 111 are made free of charge, both when in roaming and in the home area.
MTS information codes
For useful information, some useful MTS commands. The most common of these is MTS balance - team*100#call. In order to find out your MTS number provided team*111*10#green button. Further:
- View your MTS tariff – team*111*12#call.
- Find out the balances MTS bonus – team*100*2#call.
- MTS Team: remainder SMS, megabytes and minutes - *100*1#call.
- Current detailing MTS – team*111*341#.
- Find out the rest MTS traffic – team*217#call.
If it is not clear where the money disappears from the balance sheet, there is free MTS team*152*2#green button. In the case when the subscriber wants to know what he currently has MTS connected services- he enters command*111*11#.
And many other useful codes that allow you to find out important information about expenses.
Useful MTS USSD commands for service management
In the case when it is impossible to replenish the account, you can order trust payment MTS by entering the desired command. To order in MTS promised payment- is introduced team*113*$$$#call. If you want to clearly control your expenses, checking the balance after each call, you need to display an expense report on the screen after each call. For this recruiting MTS team*152*3#call.
Most subscribers are already tired of constantly incoming mailings and MTS subscriptions but not many people know command*111*374# blocking the delivery of such messages.
MTS Internet teams
The company pays special attention to subscribers' access to the Internet. For more convenience, MTS developed desired command call an assistant - *111*242#call. On the site MTS provided command list connection of convenient options, such as "Guest", or "Internite". After connecting them, as a rule, a certain amount is periodically withdrawn from the account for providing traffic. Therefore, if the need to use the service has disappeared, it is better to enter service shutdown command in MTS. Their codes are also available on the site.
SMS commands on MTS
Also, MTS did not ignore the sending of SMS messages. For this, a convenient SMS Pro service has been developed, which allows you to forward messages, sort and split contacts into groups, and also make automatic replies. Connection command this service MTS- *111*2320# and press the call button.
In addition, fans regularly send SMS from their number, in order to save money, it is advisable to purchase message packages. Thus, say, to order a package of 50 messages, you need to enter *111*251#, and if you need all 500 - *111*254#call.
Also, you can send SMS unlimitedly, but only at night by connecting the “Night SMS Drive”. To do this, *111*2133#call is dialed and the subscriber can send messages to any network subscribers all night.
In case of theft or loss, as well as for any other reasons, it is required to block the SIM card, while retaining the number. To do this, enter *111*157#call and the card is blocked so that in the future it will not be possible to make calls from it. Further unlocking is available only in your personal account, or after contacting the operator and service center employees.
The lack of desire to communicate with individuals, or groups of individuals, forces one to resort to the use of a blacklist. To set it up, the subscriber just needs to dial *111*442# and call. And then it is possible to limit yourself from unwanted communication.
If there is a fear of missing an important call, especially if the battery does not hold a charge for as long as before, and the phone is often discharged and suddenly turns off, making you unavailable for communication, then the option that reports all incoming calls is connected after entering *111*38 # and pressing the green button.
Conclusion
USSD codes arose long before the ability to log in to your personal account, and were previously the most common way to manage your tariff plan. Today, most help desk operators MTS still recommend that users to activate certain services enter simple phone commands, since this control method is still the most reliable.
When you try to call the MTS operator, you understand that the company has provided all the options in order to limit the possibility of a “live” conversation between the client and the operator to the maximum. Many issues are resolved when visiting the MTS website or when receiving information from an autoinformer. Sometimes you find yourself in a position where you need to call the number of the MTS operator and only a living person can delve into the problem, but the robot cannot do it. This is where the need for face-to-face communication arises.
How to call a "live" MTS operator
If you have already tried to contact the MTS operator, then you may have come to the disappointing conclusion that this is not easy to do. However, there are options to call the hotline and talk to a support person, although you will have to be patient and wait for the connection:
- Keep the old mobile number in case of loss or breakage of the SIM card.
- Order settings for connecting to the Internet or ask for help installing them manually.
- Block or restore a SIM card.
- Switch to another tariff or order additional options.
- Ask any question regarding the service of cellular subscribers.
- In the CIS countries, in each region, the number 0890 is valid for subscribers of any tariff plans.
- When you are abroad or in national roaming, dial a number in the international format + 7 (495) - 766 - 01 - 66. International and national roaming lines are not as busy as usual, so you won't have to wait long for your turn.
- Calls from numbers of other mobile companies or landlines are made to a free number 8 - 800 - 250 - 08 - 90 .
- Call one of the short numbers.
- Listen to company news and offers and wait for the voice menu to start. You can not wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
- Now you will be asked to evaluate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one, it doesn't matter.
- After these actions, the autoinformer will inform you that the operator will answer you soon and all conversations are recorded. You just have to wait for the connection.
- Call toll free number 8-800-250-0890 from the phone of any mobile operator ( not MTS) or from a landline phone.
- Wait for the start of the voice menu and press the key 1 , then 0 .
- Agree or refuse to evaluate the work of the operator by pressing the corresponding key.
- Wait for a connection with a specialist. Usually waiting on the line is 10-20 minutes.
"Call to the operator's official phone for MTS subscribers" As a client of the company in Russia, Uzbekistan or Belarus, you can call two free numbers 08460 or 0890.
To get a connection with a support agent, wait for the voice menu and press the button 2 , after 0 . You will be connected to the operator, but you have to wait a while. But if you really need it, be patient.
The short technical support number of the MTS operator is the official office of the company that receives calls around the clock on any day, including weekends and holidays. Any client of the company can call there and consult with a specialist regarding all kinds of mobile services of a cellular communication provider. There are many ways to get competent answers and advice - in our article we will consider them all.
Calls from cell phones
For all tariff plans, without exception, there is a single free number for calls from mobile phones 0890. The call accepts a voice menu, or an answering machine, which will offer several options for moving to another menu - each based on the most common problems that arise during the use of mobile communications. If none of the proposed options suits a person, he can order a connection with the operator by pressing the number "0" on the keyboard. What can be done in a conversation:
Most often, to connect with an employee, you have to wait in line for 1-10 minutes, because sometimes all lines are overloaded.
Calls from city numbers
The Help Desk also accepts calls from landlines. The call is also completely free not only from municipal devices, but also from home phones and street payphones. To connect to the office, dial 8-800-3330890. The call is received not by a robot, but directly by an employee of the company, without queues and long waiting times. Technical support of this type is also available 24 hours a day, every day of the week.
Internet and roaming
Not everyone and not always has the opportunity to call the help desk from a mobile or stationary device, especially when roaming. In this case, if you have the Internet, you can visit the official website of the company, register (if it has not been done before) and talk to the operator online. It is also possible to send the described problem to the MTS email address - usually within 2 hours you will receive an answer in the form of an email or SMS. Help in roaming is served by the following numbers:
Based on the foregoing, you can get through to an employee of the MTS company from anywhere in Russia or abroad. In the event that it is impossible to make a call, a system of SMS messages, emails, and online communication operates.
If you try to call the MTS operator, you will very soon find that the company has done everything possible to avoid "live" communication with its subscribers. Apparently, they believe here that MTS customers can solve all problems with the help of an autoinformer or on the official website mts.ru.
How to call a "live" operator from a mobile MTS?
All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to get through to a live person: the waiting time on the line can be 30-40 minutes or even more.
But few people know that the operator has two more free short numbers to connect to the customer support center. it 08460 and 0605 .
Perhaps you have already met the number 08460 when you clicked the help button in the mobile app. And for sure you had doubts: “Is this a paid number?”. We hasten to dispel them: call the MTS operator by a short number 08460 can be completely free.
Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service using this phone for free.
Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu is the same for all three customer service phones. Therefore, to connect with a "live" operator, you need to follow one algorithm:
How to call the MTS hotline from other phones
It has been noticed that if you call the operator at the number "8-800 ..." from any other phone, be it Megafon, Beeline or a landline number, the connection with a "live" specialist is much faster. But if you try to call this phone from a mobile MTS, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.
Instruction:
Note:
You can reach the operator by phone numbers 0890, 08460 and 0605 only from the MTS SIM card. For calls from the phones of all other providers, the number 8-800-250-0890 is intended.
MTS operator number for corporate clients
If you are the owner of an MTS corporate number, then to contact the support service, call the unified federal number 8-800-250-0990 .
How to contact the MTS operator in roaming?
In national roaming, that is, when traveling around Russia, you can call the customer support service using the same numbers as in your home region - 0890 or 8-800-250-0890 . How to reach a live specialist on these phones, see above.
For subscribers who are abroad (in international roaming), there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, then the call is free. Please note that this number must be dialed in the international format - via +7 .
How to call an MTS operator from Crimea?
Since Crimea is a subject of the Russian Federation, the same numbers operate on its territory as throughout Russia. It does not matter whether you purchased a SIM card on the territory of the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.
If you ended up in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - in MTS Ukraine, you need to call +38-050-508-1111 or short number 111 . Calls to both numbers are free.
Contact information and phone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS Personal Account and other ways of contacting the operator's help desk.
A single free number of the MTS subscriber support service:
8800 250 0890 /Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephones in Russia.
How to reach MTS?
A call to the MTS support service using the Hot Line numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. For calls to the subscriber service of the operator from mobile phone, connected to the MTS cellular network, please use the free short phone number for help and technical support 
(only for MTS subscribers in Russia).
To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Iota) or a landline phone, for free communication with the MTS support operator use the phone number 8800 250 0890 .
To receive personal information, manage services and change the established tariff, please be ready to provide your passport details to the Hotline employee. Please note that connection to some additional services may be subject to a fee, in accordance with the tariffs of the operator. MTS call center operator?
A single toll-free number for the support service of the MTS group of companies:
8800 250 8 250This number provides support for MTS cellular customers, MTS Internet and television and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to the line number 8800 are absolutely free for those calling from fixed or mobile phones registered in Russia.
Support number for calls from Moscow and from abroad:
+7 495 766 0166When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone absolutely free of charge.
Calls to a landline contact center number +7 495 766 0166 from phones of other mobile operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in the international format with +7 and specify the cost of international calls. This is especially important if you are calling from a phone in a hotel room.
The MTS Subscriber Service provides advice and support to customers on connecting and disconnecting services (both paid and free), changing the tariff plan, providing information on the account, blocking the SIM card and other requests. You can contact support around the clock.
Personal account of the MTS subscriber
The MTS group of companies combines three areas at once: MTS mobile communications, and. For each of them there is a separate Personal Account. Please select your personal account depending on which MTS division you are a client of.
Client's personal account available on the official website of the operator MTS Russia. To get information about the possibility and procedure for connecting a personal account, with any requests and comments on its work, please contact the Mobile Tele Systems support phone 8800 250 0890 or 0890 from mobile MTS.
Online support for MTS clients
Couldn't quickly get through to the help desk of the MTS operator? Then contact us through a special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude or leave a wish on the work of a mobile operator and service in official offices and salons. You can also ask any questions regarding the MTS cellular network (claims, services, billing) in an email to the official address This email address is being protected from spambots. You must have JavaScript enabled to view.. The company's specialists will try to answer the request as soon as possible.
Employees of the MTS subscriber service are always available to communicate with subscribers in the most popular social networks: MTS groups In contact with, on the Odnoklassniki , in Facebook and Google Plus . You can count on a prompt response through these communication channels with MTS.
Prefer to follow the latest MTS operator news in a more concise manner? In addition to social media accounts, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers in short form are regularly published.
Cities where MTS operates
MTS customer support operates in the following regions and cities of Russia:
Moscow (Msk) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Region (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Kras Nodar, Sochi, Novorossiysk), Krasnoyarsk Territory (Krasnoyarsk), Kurgan Region (Kurgan), Kursk Region (Kursk), Leningrad Region (Vyborg, Luga), Lipetsk Region (Lipetsk), Magadan Region (Magadan), Republic of Mari El (Yoshkar -Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod Region (Veliky Novgorod), Novosibirsk Region (Novosibirsk), Omsk Region (Omsk), Orenburg Region (Orenburg), Orel Region (Oryol), Penza Region (Penza), Perm Territory (Perm), Primorsky Territory (Vladivostok), Pskovskaya region (Pskov), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), Sakhalin region ( Yuzhno-Sakhalinsk), Sverdlovsk region (Yekaterinburg) , Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol Territory (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula ), the Republic of Tyva (Kyzyl), the Tyumen region (Tyumen), the Udmurt Republic (Izhevsk), the Ulyanovsk region (Ulyanovsk), the Khabarovsk Territory (Khabarovsk), the Republic of Khakassia (Abakan), the Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous District (Salekhard) and Yaroslavl Region (Yaroslavl).
Additional information on special MTS tariffs and on our website.
Changes are possible in contact details, tariffs, addresses of official websites and the geography of the presence of the mobile operator. Specify up-to-date reference information by calling the round-the-clock hotline of Mobile Tele Systems (reference and information service of a telecommunications company) 8800 250 0890 or on the official website of the company www.mts.ru. Information about multichannel numbers tel. and references are current as of January 2019.
To control the quality of customer service, all conversations with the operators of the MTS customer service consulting center are recorded. We ask you to treat the recording with understanding, as it is necessary to control the quality of customer service. All your additional questions, including "" or, for example, "What is the number of the MTS operator", will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.
