The telecom operator's help desk provides customer support for any questions that arise. By calling the hotline, subscribers can consult on the services and tariffs of the company, check the balance of the balance, find out the required amount of payment for services and the conditions for connecting to certain tariff plans.
The operator's support service number Megafon operates around the clock, seven days a week and holidays. This means that clients can receive the necessary assistance at any time convenient for them. To solve the problem, it is enough to call the Megafon support service on the required line and tell a specialist about your problem.
This article will help you navigate in what situations to whom exactly you need to contact.
Free telephone number of the unified federal hotline Megafon
Unified federal hotline number allows the company's clients to call the call-center service from anywhere in Russia... Moreover, you can contact specialists even with a negative balance.
Free hotline Megafon: 8 800 550 05 00 .
Calls are absolutely free from landline and mobile phones of any operators.
Communication with the help desk from a mobile
A short support number is available for subscribers of the Megafon cellular network. It is more convenient to call a mobile operator from a mobile phone using it. The numbers are easy to remember: 0500 .
The operator number Megafon of 4 digits is the same for all regions. You can send questions by SMS to the short number 0500. Subscriber service specialists answer in a short time.
How to call the support service from a landline phone
You can call a Megafon operator from a city number using a single hotline phone number: 8 800 550 05 00 .
In Russia, calls will not cost a dime to the caller. Additional customer support centers of the company may operate in Russian regions, calls to which are free only for Megafon subscribers in this region.
How to contact an operator directly without an answering machine
In order to call a live operator, you should use the voice menu of the service. To do this, you need to call the phones:
- 8 800 550 05 00;
- 0500.
After connecting, follow the commands of the service. The voice menu support system can change from time to time, but in any case it will lead to the goal if done correctly.
Support phone number for corporate clients
Representatives of corporate clients can call a single federal reference service number: 8 800 550 05 00 .
Additionally acts hotline for legal entities: +7 924 111 05 55.
Hotline number for individuals
Within the Russian Federation, in all regions of the state, telephone numbers of a single hotline are valid for individual subscribers:
- 8 800 550 05 00 ;
- 0500 .
Individual support phone number, abroad: +7 926 111 05 00.
At the same time, within the country, the operator can additionally use regional customer service centers.
How to call or send SMS to Megafon from a computer online
On the official website of the company there is a service for sending messages to clients free of charge. Megafon http://moscow.megafon.ru/help/info/message/... Only subscribers of the operator can send sms.
To use the service, you must enter your valid number, and then go through the confirmation procedure, for which you will have to use the code received on your mobile device. The phone number of the recipient of the message is also entered.
The online support service is completely free. The very same sms-message will be sent on behalf of the specified number.
How to call the operator's technical support
Megafon's technical support is an integral part of the general user consultation service.
Therefore, a call to any of the above phones will allow you to get the necessary assistance - after the situation is cleared up, the operator will redirect the call to the technical support phone.
How to call Megafon from Tele2, Beeline, MTS, Phoenix
Megafon provides an opportunity to resolve issues from the phones of other operators. The federal hotline number is the same and does not change for calls from another operator.
To contact a call center specialist, you need to dial from any mobile device: 8 800 550 05 00 .
Moreover, it is unrealistic to call Megafon's subscriber service using a short number from SIM cards MTS, Tele2, Beeline, Phoenix, so you should not waste time on such attempts.
How to call the help desk with a zero balance
Megafon customers can call the subscriber service numbers, even if they have no money on their balance sheets. Calls to support service numbers 8 800 550 05 00 and 0500 cost nothing to subscribers. Therefore, there is no need to be afraid that a call to the hotline will drive the client into debt.
How to call Megafon support service in roaming
The company provides worldwide information support to clients traveling and on business trips. At the moment, the hotline for calls from abroad: +7 926 111 05 00.
Calls are free for Megafon subscribers around the world.
Each mobile operator has its own support service - without it it would be impossible solution of many problems arising with mobile communications... And problems arise quite regularly, since cellular networks are complex structures. For example, if you urgently need to block a MegaFon SIM card, then the first thing to do is to call the support service. Where can I get the number of the MegaFon service center and where to call in case of any difficulties?
To answer this question, we have compiled this review. In our article, we will not limit ourselves to publishing the help desk numbers. We will tell you:
- How to get through to the MegaFon service center from international roaming;
- How to get help on the site;
- How to get help through the "Personal Account";
- How to ask a question via SMS-channel.
Let's look at all the points in as much detail as possible.
Free MegaFon service number
The most famous MegaFon service number is the short number 0500, known almost from the day this operator appeared. It works in all regions of Russia, allowing you to quickly contact support. When you dial this number, we will connect to an autoinformer, with the help of which you can get in touch with the consultants.
The MegaFon service center number 0500 is available exclusively for on-net calls. But what if you need help or answers to questions when calling from the numbers of other telecom operators? For this, the federal number 8-800-550-05-00 should be used. It is available for calls from any mobile and landline numbers in Russia.
MegaFon service center numbers 0500 and 8-800-550-05-00 are equivalent. That is, when we call this or that number, we connect to the same autoinformer, which can bring us in contact with the support consultants. By the way, MegaFon subscribers can also use the long number.
In order to always have access to the reference service of the MegaFon operator, write down the indicated numbers in your phone book.
You can also get help from the MegaFon service center via SMS. To do this, you should send your question to the short number 0500. Sending SMS when the subscriber is in Russia is free of charge.
Call the MegaFon service center in roaming
While on a foreign trip, we will not be able to get help by calling 0500 and 8-800-550-05-00 - these numbers will not be available... To contact the MegaFon service center from international roaming, use the federal number + 7-926-111-05-00. Calls to this number are absolutely free, and regardless of the location of the subscriber.
Going on a business trip or on vacation abroad, be sure to write down the number + 7-926-111-05-00 in your phone book - by calling it, you can always get the help of experienced consultants and cope with communication problems.
Getting help on the MegaFon website
In order to get help from MegaFon's consultants, it is not at all necessary to call the service center - we can get answers to our questions on the operator's website. For this, there is feedback form, which indicates the subject of the appeal, the subject of the letter, the phone number (by which you need to get help), the name of the subscriber (under the contract for the provision of communication services), e-mail address and contact phone number (if the main number is not available).
In addition, you can ask your question in the "Personal Account" using the appropriate tab. But remember that all the presented methods of communication do not provide for an instant response - this will take time. Communication with the operator's representatives is also available through the social networks Facebook, Vkontakte, Odnoklassniki, as well as in the HabraHabr services.
You are an unhappy person! If only because, your mobile operator is called "Megafon"
Just kidding, of course, though ... In every joke there is only a fraction of a joke. And Megafon really once was one of the most reliable mobile operators.
But there are exceptions to every rule, right? And even if questions about the quality of Megafon's services rarely arise, they still arise. There are situations when you definitely need to talk to the "live" operator of Megafon. Here's what the operator has Megaphone support phone number, and the fastest way to call the Megafon Hot Line, we will tell you in this article.
Here again we remember that Megafon is one of the best operators. Moreover, it is also one of the most friendly in relation to its subscribers. Because Megafon does not hide its support phone, and does not seek to get away from communicating with you. Even created in Megafon Hot line, whose specialists are always ready to help you.
Therefore, most often, it is quite simple to establish a connection with a support service operator in Megafon. Although in some cases certain difficulties may arise.
All in all, enough of the lyrics! Let's take a closer look at all the ways to call the Megafon operator and ask him the questions you are interested in.
How to call the operator Megafon from a mobile for free
The easiest way to get through to the Megafon operator is by short service number.
All calls to a meek service number are free!
If you are a "regular" client of Megafon, the operator's phone number, by which you can contact him - 0500 .
Do not rush to rejoice right away - first you will get into the voice menu mode.
Helpful Hint: You don't have to wait for the answering machine to list all the options for you. Press the 1 key immediately and then press the 0 key.
Unfortunately, here you still have to listen a little, as they tell you about the possibilities of obtaining a number of services. But after that they will still connect Megafon with a live operator. BINGO!
If you have corporate tariff Megaphone support number will be slightly different. Subscribers of the Megafon corporate tariff should make a free call to the operator using a short number 0555 .
How to contact the operator Megafon from a landline phone
If for some reason you cannot call from a mobile phone connected to the Megafon network, do not worry. There is a phone number in Megafon intended for just such cases. This is a single federal number that you can call to contact the operator Megafon - 8 800 550 05 00 .
All calls to this number are free!
Both from city, landline phones, and from mobile phones of any operator.
How to call the Megafon operator for free in roaming
Even if you have left the Russian Federation, then in this case you still have a wonderful opportunity to dial the Megafon operator's phone for free. To contact representatives of the Megafon company, a call to the operator must be made by a phone number +7 926 111 050 .
Note!
The number should be dialed in this way, in the international format.
But for clients of corporate rates, while in roaming, there is another opportunity to contact the Megafon operator for free. The phone number of the operator Megafon, which you need to dial - 0500 or 0555 .
Just do not expect that you will be immediately connected to the operator - this is not the case.
When you are in roaming, you can call the Megafon hotline only through a callback!
That is, your outgoing call to the free number of the Megafon operator 0500 or 0555 will be automatically interrupted, and after a short time you will receive an incoming call from a support specialist.
The Megafon support number, which will be defined in your incoming call, will either +7 928 111 05 00 or +7 928 111 05 55 . An incoming call from these numbers will also be free for you! Even when roaming.
Well, if your mobile phone is broken, or it is simply not at hand, and the consultation of a specialist is very important for you, you always have the opportunity to ask your question on the Megafon website online. To do this, just tell us about your problem on the official website, on the page "Online Consultant". You will receive an answer within a few minutes.
Search results (0)
Videos No results were found for your search
Questions by topic Expand all topics
SIM card, number, tariff
- on the website: select a new tariff, click the button "Switch to tariff" on the page;
- in the MegaFon application or in the Personal Account.
- How to unblock a number?
- If you run out of money on the account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
- If you have not used the number for more than 90 days, it may be blocked. To restore the number, apply to the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner. - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by applying to the MegaFon salon with your passport.
- If you have set the blocking, the number will be unblocked automatically on the day you selected the blocking end.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How do I get a new SIM card while keeping my phone number?
Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract has been concluded. You can get a new SIM card for free and continue using your number. The tariff and all conditions of service remain the same, you do not need to conclude a new contract for the provision of communication services.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How can I keep my number?
The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number begins to be debited every day.
In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for maintaining the number, the conditions for its cancellation and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs section or Tariff Archive.
If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the agreement is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
If you plan not to use mobile communication for a long time (more than 90 days), block your number.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
-
- Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. The operator's name and region will be displayed below the search bar.
- Type the command * 629 # ... Then enter in any format the mobile number you want to check. Operator and region information will be displayed on the screen.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How to renew the contract or change the number?
You can choose a number when concluding an agreement for the provision of communication services or replace your current phone number.
Choose a beautiful, easy-to-remember number in the online store or in the MegaFon salon.
The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More information about the cost of the room in the description of the service Number selection.
The service operates in two modes:
- one-way: the caller will hear the message “The subscriber's device is turned off or is out of the network coverage area”;
- two-way mode: the caller will receive an SMS with your new number.
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, as well as if the old SIM card is blocked.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff except archive. The cost of the transition is indicated on the page of the selected tariff.
When the tariff is changed, the bundles of minutes, SMS and Internet connected within the current tariff will "burn out" and will not operate on the new tariff. The written-off subscription fee is not recalculated.
Feedback has been sent. Thanks!
Services, options
- Go to your Personal Account and select Services and options. In the "My" tab you will see a list of services connected to your number, in "All available" - services available for connection.
- Dial a free team * 105 # and a menu will appear on the screen of your device. To move through the menu, enter the number of the desired item and press the "Call" button. Next, a menu will be displayed, where you can also select items and manage services.
- Go to the section Balances by Service Packages in your Personal Account.
- Open the Balances by service packages section in the MegaFon application. ...
- Customize the widget.
To check the list of services:
Was the information helpful? Not reallyFeedback has been sent. Thanks!
Widget is an element of the MegaFon application. My Account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, and the balance of the Personal account will be displayed on the screen of your smartphone.
For the widget to work, install the MegaFon application on your smartphone / tablet Personal Account. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to the settings of your smartphone and activate the widget.
The appearance of the widget and the amount of residues that will be simultaneously displayed on the smartphone screen differ depending on the OS.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
Mobile Internet
- What to do if the mobile Internet does not work or the speed has dropped?
- Check your balance and top up if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you have recently replenished your account, please wait a few minutes for the internet to work again.
- Check the balance of the Internet package. Open the MegaFon application or go to your Personal Account Balances by service packages. If the included Internet volume is over, connect one of the options to extend the Internet.
- Check if you have connected the Mobile Internet service. To do this, go to your Personal Account and in the "Services" section, select Services and options or type a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
- Make sure that you have enabled the "Data transfer" mode. You can check this in the settings of your smartphone or tablet in the section "Data transfer", "Data connection" or "Mobile network" (the name may differ in different devices).
- Restart your device (turn off and on).
- Disable Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
- Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
To find out the address of the nearest salon, open the MegaFon application. - When using the Internet via a modem / router: Reinstall the MegaFon Internet application, try connecting the modem / router to a different USB port on your computer, update the software of your modem / router. You can download the latest software versions for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- What is 4G +, how to start using it and how does the transition from 2G / 3G to 4G + take place?
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- Dial a free team * 512 # , and you will receive an SMS with information about the latest debits from the account.
- How do I fund my account?
Choose any convenient method:
- Top up your account with a bank card or e-wallet in the Payment section.
- On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber with a bank card.
- Set up Auto Payment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
- If you cannot pay right now, use the Promised payment service.
- Another MegaFon subscriber can transfer money to you from his account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
- If you are a client of Sberbank and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How to stay connected with a negative or zero balance?
To make a call if the balance is insufficient, use the Call service at the expense of a friend, and your interlocutor will pay for the conversation.
Type " 000 "And the subscriber number, starting with" 8 " or " 7 ", For example: 000792XXXXXXXX.The service is valid only for calls to MegaFon numbers.
To credit the notional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # ... The service is paid.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
Mobile subscriptions
- How do I unsubscribe?
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- Can I listen to the recording of my telephone conversation?
MegaFon does not record calls from subscribers.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How to set up call forwarding?
You can set or cancel call forwarding in the phone menu or in your Personal Account. For the conditions and cost of setting up call forwarding, see the service page.
If the set forwarding does not work, check if your number is barred and if the number is correct.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- What is VoLTE technology and what do you need to use it?
1 - Fire Service;
2 - police;
3 - emergency;
4 - emergency service of the gas network.
Emergency phone numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card to the number.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- What to do if your phone is lost or stolen?
Block the number.
Free blocking period - 7 days. Then the subscription fee begins to be debited. All communication services on the number before activating the blocking are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is to prevent the thief or the person who found your phone from using the money in your account.
Get a new SIM card with your old number.
Try to find your phone.
Contact the police and file a theft report. Your phone may be found.
If you've lost your iPhone or iPad, use Find iPhone.
If you have lost your Android phone, please use the Find My Device function.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How to protect yourself from scammers?
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How are emergency communication services provided?
Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the complete catalog.
The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your number
Was the information helpful? Not reallyFeedback has been sent. Thanks!
To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who Called + service. You will receive an SMS about the missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How do I unsubscribe?
Roaming
- How to use communication services when traveling around Russia and the world?
When traveling in our country, no additional steps are required to use communication services. The only condition is that you must have a positive balance.
When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
- 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
- Personal account or MegaFon application;
- go to the MegaFon salon with your passport.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- call the Support Service at 8 800 550 0500 in Russia or at +7 926 111-05-00 from anywhere in the world;
- write to the chat with support in your Personal Account or in the MegaFon application;
- go to the MegaFon salon with your passport.
- How to activate and deactivate services in roaming and spend less?
The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check the balance, activate or deactivate services and options, order details of expenses and ask the support question in the chat.
In roaming, you do not need to change the mobile Internet settings.
Note!
Some phones may restrict data roaming. Go to the settings and check if the mobile Internet is turned on in roaming.
The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #
Was the information helpful? Not reallyFeedback has been sent. Thanks!
There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure before the trip that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- How to use communication services when traveling around Russia and the world?
Use any convenient method:
Was the information helpful? Not reallyFeedback has been sent. Thanks!
- What to do if the mobile Internet does not work or the speed has dropped?
