Dispute on Aliexpress - we open, win and return the money. when should you open a dispute on Aliexpress

Dispute is a dispute. A dispute on eBay is also called a Case.
If the problem is not resolved, the dispute is translated into a claim.

The procedure for opening and conducting a dispute on eBay or how to open a dispute on eBay
The procedure for opening a dispute on eBay
Dispute procedure for eBay
The procedure for transferring a dispute to eBay in the claim
The procedure for closing a dispute on eBay

In the event of a dispute on eBay (the purchased item is not received or is received, but does not match the description), the buyer has the right to use the eBay Buyer Protection Program. First of all, you need to thoroughly familiarize yourself with the terms of the Protection Program in order to make sure that your transaction falls under the program. If all the parameters of the transaction correspond to the program and it is decided to open a dispute on the eBay trading platform, then the procedure for opening a dispute (dispute) will be as follows.

The procedure for opening a dispute on eBay

There are two ways to open a dispute on ibey.

Method 1

You need to go to the Purchase History page in the My eBay section, find the product for which a dispute will open, opposite this product, open the "Additional" link and select the "Resolve the issue" item in the drop-down list.

On the next page that opens, you must select the reason for opening the dispute by clicking on the appropriate link:

On the next page, you need to determine whether this will be a new dispute or whether you need to add information to a previously open dispute. The continuation of the opening of the dispute occurs by clicking on the required item.

Method 2

The second way to open a dispute will be more correct and more universal. Why this is so - we will say a little later. To open a dispute, you will need to open the eBay Conflict Resolution Center. To do this, at the bottom of the main page of eBay, open the tab "Legal issues, confidentiality, etc." and on the opened tab, select the item "Conflict Resolution Center".

Here you need to select the reason for opening the dispute and click the "Continue" button.

On the page that opens, a list of all products purchased in the last 60 days will be presented. You need to select the product for which the dispute is opened and click on its image. If more than 60 days have passed since the purchase, the purchased product will already be moved to the purchase archive and will not be displayed on the Conflict Resolution Center page. To open a dispute on such a product, you must first find it. It is for these purposes that the search window is intended, in which you must enter the number of the previously purchased product and click the "Find" button. The item number you purchased can be found either in your Purchase Archive or in the email received from eBay after the purchase. The possibility of opening a dispute on goods already moved to the archive makes the second method of opening a dispute more universal.
If a dispute is opened due to the fact that the purchased goods have not been received, then it is necessary to take into account the estimated delivery time of the goods. If you try to open a dispute on non-receipt of the estimated delivery date earlier, the system will issue a notification that it is still premature to open such a dispute and simply will not allow you to open it.

Regardless of which method of opening a dispute was used and if all the terms for opening a dispute are met, as a result of all the actions described above, the following page will open:

Here it will be necessary to check again whether a dispute is being opened for that product and then click the "Open case" button.
After that, you will go to a page where it will be necessary to indicate all the details of your dispute, offer the seller your preferred way of resolving the issue, as well as write a message to the seller regarding the dispute being opened.

In a message to the seller, you can describe the whole essence of your problem and write the most preferable way to resolve this issue (replacement of goods, refund of the entire amount or part of it, something else at your discretion). The more detailed you describe the problem, the easier it will be for the seller to find a solution. The field for the message to the seller allows the use of 3000 characters. As a rule, this is quite enough to describe in detail the essence of the problem that has arisen.
When you open a dispute over non-receipt of goods, the page will have a slightly different look. It will display information about tracking the track number (if the seller provided it), as well as options for the preferred solution to the problem (refund or sending a new product). There will also be a field for message to the seller.
After filling in all the required fields, all that remains is to press the "Submit" button and the dispute will be opened. There will be information about this on the next page:

This will indicate the date by which the seller must provide you with an answer to this dispute. After this date, if a compromise with the seller is not reached, it will be possible to translate the dispute into a claim. Further on the page will display three links for further transitions. It is highly recommended that you go straight to the Conflict Resolution Center to ensure that the dispute is indeed open.
An open dispute in the eBay Conflict Resolution Center will display as follows:

In the preview of an open dispute, all important and necessary information on the dispute will be displayed:

· Information about the product for which the dispute is open;

· The reason for the dispute;

· Date of opening of the dispute;

In addition, after opening a dispute, you will be sent two identical notifications. The first can be found on the personal messages page of the My eBay section, the second will be sent to the email address provided when registering on eBay. Messages will be as follows:

Those. the messages will duplicate all information about an open dispute, the timing of the seller's response and the timing of the automatic closure of the dispute if it is not translated into a claim. Also in the letters there will be a button "Details" by clicking on which you can go to the details page of the dispute.
The dispute details page looks like this:

1) Information about the product for which the dispute is open, the date of its sale, the seller's ID, the date of the opening of the dispute, the reason for the dispute, the unique number of the dispute;
2) Information about the timing of the seller's response, the timing of the automatic closure of the dispute, a link to adding a new message to the dispute, a link to closing the dispute;
3) Details of the open dispute, the message that was written to the seller when the dispute was opened;
4) Ability to add up to 20 photos as evidence;
5) Photos that the seller can add as evidence.
This completes the procedure for opening a dispute on eBay.

Dispute procedure for eBay

After the seller responds to your first open dispute message, you will receive notification in your private messages in My eBay and by email. The messages will be identical and look like this:

In the purchase history of the My eBay section and in the Conflict Resolution Center, a notification will also appear stating that the buyer is required to "take action".

The dispute details page will display your correspondence with the seller. If the seller's answer allows you to resolve your issue, then the dispute can be closed. The corresponding link will always be on the dispute details page. If the seller's answer does not suit you and you want to offer the seller some kind of alternative solution to the problem, then you should click the "Provide an answer on this case" button. After that, a form for sending a message in a dispute will open.

Thus, you can correspond with the seller in a dispute until a compromise solution is found. Please note that all correspondence with the seller in the dispute will be available for review by eBay support.
If the dispute is open due to non-receipt of the goods, then on the dispute details page there will also be a link to change the reason for the dispute "Goods received, but does not match the description". Those. if the dispute is open due to the fact that the goods have not been received, but during the dispute, the package was received, but it turns out that the goods in it are not the same or are very different from the description provided by the seller, then the reason for the dispute can be reclassified and, accordingly, new requirements can be put forward in dispute.

The procedure for transferring a dispute to eBay in the claim

If, in the process of correspondence with the seller in an open dispute, you did not manage to reach a compromise solution to the problem, after 3 business days from the moment the dispute was opened, it will be possible to translate the dispute into a claim and refer it to eBay customer support. A new link will appear on the dispute details page to translate the dispute into a claim.

To translate a dispute into a claim, click on the "Transfer case" link. On the page that opens, you will need to select the reason for translating the dispute into a claim:

On the same page, there will also be a field for a text message, in which you can describe in more detail the reasons for translating the dispute into a claim. After filling in all the required fields, all that remains is to click the "Submit" button and your dispute will be transferred to the category of claims. This will be indicated on the dispute details page, and information on the aggravation of the dispute will be sent to you by e-mail. EBay customer support will investigate the reasons, details of the dispute and will contact you within 48 hours from the moment the dispute turns into a claim. Next, you will need to follow the instructions of the customer support.

The procedure for closing a dispute on eBay

If, in the course of a dialogue with the seller, a solution to the problem that has arisen is found that suits both you and the seller, then the dispute can be closed at the initiative of the buyer. To do this, on the dispute details page, you must find the link "Close this case" and follow it.

On the page that opens, you will need to select the reason for closing the dispute and leave a text message for the seller, if you deem it necessary.

After clicking the "Submit" button, the dispute will be closed and you will receive notifications of this fact by e-mail and in your private messages in the My eBay section. Important: After the dispute is closed, it cannot be reopened for the same deal.

In order to avoid erroneous clicks in closing the dispute, after clicking the "Submit" button, an additional confirmation window for closing the dispute will appear:

If everything is correct and you really want to close the dispute, then you should confirm your decision and click the "Yes" button. After that, you will see the confirmation page for closing the dispute:

The dispute details page will look like this:

If the dispute was opened with a demand for a full refund and the seller satisfies this demand, i.e. will transfer money to you for this transaction in full, then the dispute will be closed automatically after the seller has transferred the money.
If the dispute has already been translated into a claim, the buyer still has the right to close the claim at his own request at any time. This may be the case if, for example, a dispute and a claim is open for non-receipt of the goods, and the goods are received after the dispute has been translated into a claim. Or, during the consideration of the claim, the seller and the buyer came to a compromise solution to the problem. The procedure for closing a claim is the same as for closing a dispute.

Dispute is a dispute. A dispute on eBay is also called a Case.
If the problem is not resolved, the dispute is translated into a claim.

The procedure for opening and conducting a dispute on eBay or how to open a dispute on eBay
The procedure for opening a dispute on eBay
Dispute procedure for eBay
The procedure for transferring a dispute to eBay in the claim
The procedure for closing a dispute on eBay

In the event of a dispute on eBay (the purchased item is not received or is received, but does not match the description), the buyer has the right to use the eBay Buyer Protection Program. First of all, you need to thoroughly familiarize yourself with the terms of the Protection Program in order to make sure that your transaction falls under the program. If all the parameters of the transaction correspond to the program and it is decided to open a dispute on the eBay trading platform, then the procedure for opening a dispute (dispute) will be as follows.

The procedure for opening a dispute on eBay

There are two ways to open a dispute on ibey.

Method 1

You need to go to the Purchase History page in the My eBay section, find the product for which a dispute will open, opposite this product, open the "Additional" link and select the "Resolve the issue" item in the drop-down list.

On the next page that opens, you must select the reason for opening the dispute by clicking on the appropriate link:

On the next page, you need to determine whether this will be a new dispute or whether you need to add information to a previously open dispute. The continuation of the opening of the dispute occurs by clicking on the required item.

Method 2

The second way to open a dispute will be more correct and more universal. Why this is so - we will say a little later. To open a dispute, you will need to open the eBay Conflict Resolution Center. To do this, at the bottom of the main page of eBay, open the tab "Legal issues, confidentiality, etc." and on the opened tab, select the item "Conflict Resolution Center".

Here you need to select the reason for opening the dispute and click the "Continue" button.

On the page that opens, a list of all products purchased in the last 60 days will be presented. You need to select the product for which the dispute is opened and click on its image. If more than 60 days have passed since the purchase, the purchased product will already be moved to the purchase archive and will not be displayed on the Conflict Resolution Center page. To open a dispute on such a product, you must first find it. It is for these purposes that the search window is intended, in which you must enter the number of the previously purchased product and click the "Find" button. The item number you purchased can be found either in your Purchase Archive or in the email received from eBay after the purchase. The possibility of opening a dispute on goods already moved to the archive makes the second method of opening a dispute more universal.
If a dispute is opened due to the fact that the purchased goods have not been received, then it is necessary to take into account the estimated delivery time of the goods. If you try to open a dispute on non-receipt of the estimated delivery date earlier, the system will issue a notification that it is still premature to open such a dispute and simply will not allow you to open it.

Regardless of which method of opening a dispute was used and if all the terms for opening a dispute are met, as a result of all the actions described above, the following page will open:

Here it will be necessary to check again whether a dispute is being opened for that product and then click the "Open case" button.
After that, you will go to a page where it will be necessary to indicate all the details of your dispute, offer the seller your preferred way of resolving the issue, as well as write a message to the seller regarding the dispute being opened.

In a message to the seller, you can describe the whole essence of your problem and write the most preferable way to resolve this issue (replacement of goods, refund of the entire amount or part of it, something else at your discretion). The more detailed you describe the problem, the easier it will be for the seller to find a solution. The field for the message to the seller allows the use of 3000 characters. As a rule, this is quite enough to describe in detail the essence of the problem that has arisen.
When you open a dispute over non-receipt of goods, the page will have a slightly different look. It will display information about tracking the track number (if the seller provided it), as well as options for the preferred solution to the problem (refund or sending a new product). There will also be a field for message to the seller.
After filling in all the required fields, all that remains is to press the "Submit" button and the dispute will be opened. There will be information about this on the next page:

This will indicate the date by which the seller must provide you with an answer to this dispute. After this date, if a compromise with the seller is not reached, it will be possible to translate the dispute into a claim. Further on the page will display three links for further transitions. It is highly recommended that you go straight to the Conflict Resolution Center to ensure that the dispute is indeed open.
An open dispute in the eBay Conflict Resolution Center will display as follows:

In the preview of an open dispute, all important and necessary information on the dispute will be displayed:

· Information about the product for which the dispute is open;

· The reason for the dispute;

· Date of opening of the dispute;

In addition, after opening a dispute, you will be sent two identical notifications. The first can be found on the personal messages page of the My eBay section, the second will be sent to the email address provided when registering on eBay. Messages will be as follows:

Those. the messages will duplicate all information about an open dispute, the timing of the seller's response and the timing of the automatic closure of the dispute if it is not translated into a claim. Also in the letters there will be a button "Details" by clicking on which you can go to the details page of the dispute.
The dispute details page looks like this:

1) Information about the product for which the dispute is open, the date of its sale, the seller's ID, the date of the opening of the dispute, the reason for the dispute, the unique number of the dispute;
2) Information about the timing of the seller's response, the timing of the automatic closure of the dispute, a link to adding a new message to the dispute, a link to closing the dispute;
3) Details of the open dispute, the message that was written to the seller when the dispute was opened;
4) Ability to add up to 20 photos as evidence;
5) Photos that the seller can add as evidence.
This completes the procedure for opening a dispute on eBay.

Dispute procedure for eBay

After the seller responds to your first open dispute message, you will receive notification in your private messages in My eBay and by email. The messages will be identical and look like this:

In the purchase history of the My eBay section and in the Conflict Resolution Center, a notification will also appear stating that the buyer is required to "take action".

The dispute details page will display your correspondence with the seller. If the seller's answer allows you to resolve your issue, then the dispute can be closed. The corresponding link will always be on the dispute details page. If the seller's answer does not suit you and you want to offer the seller some kind of alternative solution to the problem, then you should click the "Provide an answer on this case" button. After that, a form for sending a message in a dispute will open.

Thus, you can correspond with the seller in a dispute until a compromise solution is found. Please note that all correspondence with the seller in the dispute will be available for review by eBay support.
If the dispute is open due to non-receipt of the goods, then on the dispute details page there will also be a link to change the reason for the dispute "Goods received, but does not match the description". Those. if the dispute is open due to the fact that the goods have not been received, but during the dispute, the package was received, but it turns out that the goods in it are not the same or are very different from the description provided by the seller, then the reason for the dispute can be reclassified and, accordingly, new requirements can be put forward in dispute.

The procedure for transferring a dispute to eBay in the claim

If, in the process of correspondence with the seller in an open dispute, you did not manage to reach a compromise solution to the problem, after 3 business days from the moment the dispute was opened, it will be possible to translate the dispute into a claim and refer it to eBay customer support. A new link will appear on the dispute details page to translate the dispute into a claim.

To translate a dispute into a claim, click on the "Transfer case" link. On the page that opens, you will need to select the reason for translating the dispute into a claim:

On the same page, there will also be a field for a text message, in which you can describe in more detail the reasons for translating the dispute into a claim. After filling in all the required fields, all that remains is to click the "Submit" button and your dispute will be transferred to the category of claims. This will be indicated on the dispute details page, and information on the aggravation of the dispute will be sent to you by e-mail. EBay customer support will investigate the reasons, details of the dispute and will contact you within 48 hours from the moment the dispute turns into a claim. Next, you will need to follow the instructions of the customer support.

The procedure for closing a dispute on eBay

If, in the course of a dialogue with the seller, a solution to the problem that has arisen is found that suits both you and the seller, then the dispute can be closed at the initiative of the buyer. To do this, on the dispute details page, you must find the link "Close this case" and follow it.

On the page that opens, you will need to select the reason for closing the dispute and leave a text message for the seller, if you deem it necessary.

After clicking the "Submit" button, the dispute will be closed and you will receive notifications of this fact by e-mail and in your private messages in the My eBay section. Important: After the dispute is closed, it cannot be reopened for the same deal.

In order to avoid erroneous clicks in closing the dispute, after clicking the "Submit" button, an additional confirmation window for closing the dispute will appear:

If everything is correct and you really want to close the dispute, then you should confirm your decision and click the "Yes" button. After that, you will see the confirmation page for closing the dispute:

The dispute details page will look like this:

If the dispute was opened with a demand for a full refund and the seller satisfies this demand, i.e. will transfer money to you for this transaction in full, then the dispute will be closed automatically after the seller has transferred the money.
If the dispute has already been translated into a claim, the buyer still has the right to close the claim at his own request at any time. This may be the case if, for example, a dispute and a claim is open for non-receipt of the goods, and the goods are received after the dispute has been translated into a claim. Or, during the consideration of the claim, the seller and the buyer came to a compromise solution to the problem. The procedure for closing a claim is the same as for closing a dispute.

If you did not receive the goods that were paid for on time, or the goods that arrived were not at all the same as described in the online store, then first of all, it is always recommended to contact the seller directly. Most sellers value their reputation and are always ready to negotiate a problem and make concessions.

But it also happens that the seller refuses to satisfy your request or completely ignores your messages. For such cases, there is a "Problem Resolution Center" in which you should open a formal dispute with the seller.

A dispute can be opened within 45 days from the date of payment.

If you have a complaint to the seller about non-delivery of goods, then open a dispute 40-43 days after payment, since the goods could well have been delayed due to the slow work of postal services.

If you bought a product on eBay and at the same time paid for it through PayPal, then you will need to choose which dispute resolution tool to use. If you file a complaint with PayPal, it will no longer be considered and vice versa.

Initial contact with the seller.

To contact the seller.

1. Log into your PayPal account and on the “My Account” tab (1) click on the “View all transactions” link (2).

2. In the list of operations, find the problematic one and click on the "Details" link.

3. PayPal does not provide an internal messaging system for buyers and sellers outside of disputes, so find the seller's email address on the page that opens and send them a regular email describing the problem, specifying the date of the transaction and your name on. The seller's address can be found both at the top of the page and at the end.

How to open a dispute with PayPal.

If your email communication with the seller hasn't worked, please open a formal dispute on Paypal.

1. Sign in to your PayPal account again. On the "My Account" tab, find the "Resolution Center" link and click on it.

2. On the next page, click on the "Dispute the operation" button (1). If you already have any open disputes, they will be displayed just below (2).

3. Select the controversial operation (1) and click "Continue" (2).

4. Please let us know what kind of problem you have encountered. If we are talking about PayPal in the context of making purchases, then select "Dispute about the item" and click "Continue".

5. In the next step, clarify the problem and click "Continue" again. It is necessary to choose between non-receipt of the goods and the discrepancy between the goods and the description.

6. If you have chosen that the product does not match the description, then on the next page indicate what exactly happened to the product (1), to which category the product belongs (2), for example, “home and consumer electronics”. Then add a textual description of the problem for the seller (3).

Describing the problem, it will be necessary to keep within 2 thousand characters. After that, check “I would like to request a refund” and indicate the amount of the desired refund (4). When you click "Continue", the dispute will be created and the date will be announced when it will close automatically.

The section on non-receipt of goods is filled in in the same way.

You can discuss a disputable situation with the seller within 20 days. During this time, you must either agree with the seller on a full or partial return, or, if this cannot be done, translate the dispute into a claim. Be careful when closing the dispute. Once closed, a dispute cannot be reopened. Also, if you do not translate the dispute into a claim within 20 days, then it will also be closed without the possibility of renewal.

Translation of a dispute into a claim.

To translate a dispute into a claim, you must:

1. Go to the "Resolution Center" and in the list of open disputes find the one that you want to translate into a claim. Click on it to view.

2. Check the box that you would like to translate the dispute into a claim. After you click "Continue" the claim will be opened.

When a dispute is translated into a claim, then the PayPal administration is connected to its consideration. Within 30 days, the service representatives consider the history of the dispute (therefore, if you have already opened a dispute, then conduct it exclusively in the PayPal system), get acquainted with the arguments of the parties and, if necessary, request additional data. Additional data must be provided in a timely manner in a timely manner, since it is in your best interests.

Finally, PayPal makes its decision in favor of the buyer or seller. As a rule, if the buyer's claim is substantiated and supported by facts and evidence (photos, videos, documents), then the dispute is resolved in his favor and he gets his money back. Thus, with the help of PayPal it is not only easy to pay for purchases, but it is also reliable from the point of view of the buyer's rights.

We wish you happy shopping and winning disputes!

Many Internet users are familiar with this foreign Internet site with inexpensive goods. The lower cost pushes you to make a purchase, but sometimes sellers send the wrong product or it simply does not reach. Opening a dispute on Aliexpress will help you to return all or part of the purchase amount.

When to open a dispute on Aliexpress

On Aliexpress, a dispute with a seller is a generally accepted format for clarifying the relationship if the supplier does not fulfill its obligations. This is direct communication, where there is an opportunity to express your dissatisfaction, to provide evidence through a special form. Only you will participate in it, without third parties in the form of the site administration. You should open a dispute on Aliexpress if:

• the goods did not come to you, and until the end of the transaction is less than 2-3 days;
• the package arrived, but the content does not match the description on the site (wrong size, color).

If the item is not received

When buying, on the trading platform, as a rule, the delivery time of the goods to the buyer is indicated (the movement is often tracked by a tracker), it is often about 40 days. This is due to the fact that the warehouses are located in China, and the order has to go a long way. It should be understood that parcels can be on the road almost until the very end of the protection. It is not recommended to open a dispute ahead of time; this should be done if there is a day left. Can .

In the order for residents of Russia, delivery is indicated within 2 months, but due to the peculiarities of the work of the Russian Post, you can request a full refund after 90 days. Sellers are familiar with the specifics of logistics and will not reimburse anything before this date. You can safely ask for an extension of the time up to 3 months, only after 90 days can you start a dispute.

After receiving the goods

Sometimes a situation happens when a purchase reached you, but did not meet your expectations. The Aliexpress administration makes sure that all sellers fulfill their obligations in good faith, do not deceive buyers, so the description of the goods on the site must correspond to reality. You have a reasonable right to dispute the refund with the seller for the following reasons:

• marriage, defect;
• inconsistency with the description;
• fake;
• inconsistency in the size of the thing (shoes, clothes);
• damage;
• low quality;
• quantity discrepancy (paid 5, but 2 arrived).

How to open a dispute on Aliexpress

According to the rules of the service, you can open a dispute (dispute) 6 after it was sent. In fact, the parcel does not go so much to the CIS countries. The deadlines for filing were described above: if the time is running out, you must start a dispute. Instructions on how to open a dispute on Aliexpress:

1. log into your account;
2. click on the “My Aliexpress” tab;
3. open the page with orders “My Orders”.

Here you can find all the purchases you made on ALEXPRESS. The easiest way to open a dispute is from this window. There are several options for each product:

• View Detalis - view order details, complete information;
• Confirm Order - confirm receipt;
• Open Dispute - open a dispute.

Before opening a dispute on Aliexpress, make sure that there are sufficient grounds for this. Click the appropriate button opposite the product. A standard form will open, in it you need to send:

• the reason for the return;
• type of compensation;
• order details;
• attach evidence.

It is not always clear to new users in which language to open a dispute on Aliexpress. The generally accepted option on the marketplace is English, and the dispute should be conducted there. To make a claim, basic knowledge of the language is enough, you can use an online translator. Some people do not open a dispute on Aliexpress for the reason that a couple of Russian characters have slipped in the text (often this is the letter "c" or "o") or the message exceeds the allowed number of characters.

What to write when opening a dispute on Aliexpress

The dialogue during the dispute, as a rule, is conducted in English, but sometimes the seller tries to write in Russian with the help of a translator. As a result, the sentences turn out to be awkward, sometimes they lose their meaning, so it is better to use the generally accepted one. The form for filling out the dispute is simple - these are the main points that should be indicated:

1. Opposite the line "Did you receive your goods?" (whether the goods were received) must be set to "Yes" or "No" (No).
2. In the line “Please tell us your solution” you must assess the damage received. If the defect is minor or only color mismatched, you can ask for a few dollars in compensation. When it is not possible to use the product, the entire amount should be claimed in full.
3. The option “Do you want to ship the goods back” means sending the goods back for replacement. Do not settle for it, because you will waste a lot of time. It is much easier to win the dispute and get your money back. In addition, you will pay for the return shipping.
4. Section “Please write your request detail” provides an opportunity to write in more detail about the problem with the product, contact the seller (write everything in English).
5. To attach evidence (photo, video), you need to use the item “Please Upload Attachments”.

What evidence do you need to provide

Every buyer who is looking for how to correctly open a dispute on Aliexpress must understand that no one will take your word for it, you need to add evidence to the application. This role can be photo or video materials. Always during the opening of an order with Aliexpress:

• turn on the camcorder on the phone (if there is no usual one);
• remove the box, goods from all sides;
• examine for defects, substandard materials, damage.

If you open a dispute and do not support it with evidence, in 99% of cases you will be refused payment. The option of opening the parcel at the post office is allowed to check its condition. In case of damage, employees must draw up an act that would describe the status of the order at the time of receipt, but no one uses this method. Do not forget to show the delivery address and other information from the box on the video.

Terms of consideration of consumer claims

After a dispute was opened on Aliexpress, the seller was given 15 days to negotiate with you. A consensus must be reached that would suit both, otherwise the application will turn into a claim and go to the site for consideration. The administration will study it from 7 days to 2 months. The process turns out to be protracted, so it is better to negotiate with the seller and not waste time.

Sometimes they are in no hurry to respond to a dispute, you can wait 5 days, and if there are no messages from the supplier, you can aggravate the application and change it to a claim. If your dispute is open, and the product has arrived, you are completely satisfied with its quality, it is better to close the return request and confirm receipt. Otherwise, you will receive a penalty to your reputation as a buyer on the site.

How many times can you open a dispute on Aliexpress

Sometimes a situation arises when you need to know how to reopen a dispute on Aliexpress. Such a possibility exists, you have the right to do this the required number of times, as long as the transaction is protected from the site. You can even open a dispute within 2 weeks after confirming the receipt of the order. If you accepted the seller's terms and conditions for your claim, then there is no more opportunity to file a complaint again. You will receive what was stated in your arrangement.

Please note that if you frequently open disputes with different sellers and win in them, your account may be blocked, especially if only you have filed such claims. Each profile has a "Buyer Rating" parameter. You may be given "bad karma" for frequent complaints, and other sellers will avoid doing business with you. This is a kind of protection against "problem" or unscrupulous customers.

Video: what does it mean to open a dispute on Aliexpress

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Sooner or later, any buyer on aliexpress does not always have pleasant incidents with sellers, there may be a lot of reasons for this, the main ones today are: receiving a defective product, not meeting the declared description, incomplete complete set, or simply the parcel did not reach its destination. In most cases, any problem can be solved directly and agree on a solution to the issue that would suit both parties.

But if the seller, for any reason, does not make contact or unreasonably claims that he is right, then the situation requires a formal approach with involvement in the proceedings. Especially for these cases, a way was provided for resolving such issues through a dispute, so now we will figure out how to open a dispute on aliexpress. At each stage of creating a dispute, we will dwell in detail and draw up step-by-step instructions for the future.

But before that, we have good news for you - recently, a cashback service appeared on AliExpress, which allows you to return a part of the cost of the goods back, and for our readers we give the right to a higher cashback rate.

When to open a dispute on Aliexpress

It should be noted right away that you have a strictly allotted time to create a dispute, after which it will be pointless to make any claims and the money spent will be irretrievably gone to the seller.

Always in case of opening a dispute, focus your attention on the chosen delivery method, because you need to understand that free delivery usually takes a lot of time and opening a dispute a couple of weeks after sending the parcel is simply pointless.

It is worth opening a dispute on aliexpress only if you really consider yourself to be right in all senses, since during a dispute you need to be ready to go to the end and defend your innocence backing it up with facts.

If for some reason you do not track your parcel, but just wait, then a few days before the expiration of the deadline for delivery, an automatic notification from aliexpress will come to your email (email), in which you will be asked to confirm the receipt of your order (Please Confirm Delivery for Order No.). If everything is in order and you have already received the parcel, then just confirm receipt, and if the parcel has not yet reached you, and the time is running out, there is a reason to think about opening a dispute on aliexpress.

In what cases the buyer has the right to open a dispute (Open Dispute) on AliExpress

There are two main reasons for opening a dispute:

• Parcel was not received after the seller confirmed that it was sent
• The goods have been received, but the contents of the parcel do not correspond to the declared description (poor quality, defectiveness, incomplete complete set, etc.)

In the first case, it is worth focusing on the average delivery time of the selected postal or courier service.

There are also more exotic ways of sending, for example, or the Finnish postal service, but they have already been mentioned earlier.

Officially, just 6 days after the seller sent the parcel, you already have the opportunity to open a dispute. To open a dispute, first of all, it is worth using your username and password, then go to the “My AliExpress” tab, then open the page with your orders (My Orders).

This page contains all your previous orders for aliexpress. There are options for each order:

• Confirm receipt of parcel (Confirm Order)
• Open Dispute
• View Order Details

You can open a dispute both on this page and on the page with order details, for this you just need to click (View Details), then (Open Dispute).

If you are confident in your decision to start a dispute, then click (Open Dispute) and fill out the form below, where you must carefully indicate what type of refund you are requesting, full or partial, the reason, and also indicate all the details of the order. It is customary to fill in the details of the claim for aliexpress in English, in fact, any available online translator will be enough for this.

Partial refund of the paid funds (Partial Refund) is usually chosen if the goods are received, but the equipment is not complete, or there is some mechanical damage received during transportation, but you agree to keep the goods for yourself, only at the same time receive a partial refund for the loss of the presentation ...

In the event that the parcel has not arrived, and the track number is no longer tracked, it is possible to demand a full refund (Full Refund). A full refund is available even if the item simply did not fit you or you ordered it by mistake, but please note that in this case you undertake the obligation to ship it back.

If you still received the parcel, but decided to open a dispute, then the system will offer to select a description of your complaint from the list, at the moment the list is as follows:

• Goods are not as described - the received product does not match the description
• Goods were too shoddy to be usable - the quality of the goods is unsatisfactory
• Goods were counterfeit - counterfeit goods were received
• Goods were damaged - the package was received, but the contents were damaged
• Goods didn’t match quantity ordered (short) - wrong quantity of goods received
• Others - other reason

If the order has not been received by you, then the “Attachment” field can be left blank. In the event that you already have the product, but there are comments regarding its appearance, etc. then the attachment should include photos proving your case.

After correctly filling in all the fields of the proposed questionnaire, he clicks “Submit”, thereby opening a dispute.

How to close a dispute on AliExpress

If everything is decided in your favor and you are satisfied with the result, you need to close the active dispute, for this, on the (My Orders) tab opposite the problem order, you need to click “Cancel Refund Request” or, for reliability, you can re-view the order details, where making sure that everything is correct , close the dispute.

The process of seeing the dispute

The deadline has been determined within which the seller must respond to the complaint and take all the necessary measures to resolve it, it is 15 days. If during this time the seller does not get in touch, or it is not possible to come to a common solution to the problem by independent efforts, the dispute settlement service “AliExpress Dispute Team” intervenes, after which the dispute is automatically transferred to the “Claim” claim.

After the complaint has grown into a claim, the aliexpress dispute resolution service takes control of the dispute resolution. However, if you feel that the seller does not intend to respond to your complaint, or simply ignores you, you can forcibly, 3 days after the opening of the dispute, translate it into a claim.

How to translate a dispute into a claim (File a Claim)

To forcibly translate the dispute into a claim, logging into the site, open the (My Orders) tab located in the “My AliExpress” menu.

Once on and finding the right one, you just need to click (File a Claim). After that, you will need to fill out a form describing your problem and provide all the necessary evidence, including photos for the AliExpress Dispute Team.

If you initiated the transfer of the dispute into a claim on your own initiative and did not provide the necessary evidence within 7 days from the date of opening the claim, then it automatically closes and the dispute is resolved in favor of the seller.

Please note that the seller has the right to appeal the claim, providing his proof of no fault.

When all the necessary data is received from each party, the conflict resolution service begins proceedings, after which it issues a final verdict, which is not possible to appeal. The time of the final decision for each case is individual and does not have averages.

You can monitor the status of the proceedings by going to the Complaint Center, which can be found on the Transaction Details tab by clicking on View Details.

You can also go the other way, by finding the "Complaint Center" on the "Help" tab, where, when you hover the cursor, select "Submit a Complaint".

While the AliExpress Dispute Team is investigating your issue, they may have additional questions and clarifications regarding your order, so they may ask you some questions. In order to answer them, use the "Respond Now" button, and if you are ready to close the complaint, then simply click "Cancel Complaint".

For the final closure of the complaint from the drop-down list, you must select the reason that suits you, and in the accompanying message indicate the details of your agreement with the seller. After the employees of the AliExpress Dispute Team make sure that both parties have no claims against each other, the claim will be finally closed.

If the dispute is already open, but you have additional evidence and facts, or initially you were a little mistaken and did not fill out the form quite correctly, you can make changes to the open dispute on aliexpress. To do this, on the “Dispute & Claim” tab, you must click “Modify Dispute Details”, make the necessary changes, in your opinion, and send the modified claim to the seller by clicking “Submit”.

If the parcel arrived after opening the dispute

Please note that the system automatically continues to track the movement of your parcel, and as soon as the data on the receipt of the parcel arrives in the system, you will receive a notification in which you will be asked to close the dispute, unless, of course, the quality of the goods received is completely satisfactory to you.

If the parcel arrived, but there is something wrong with the contents, you have 5 days to translate the dispute into a claim.

How to get money back on AliExpress

If, as a result of the proceedings, the truth turned out to be on your side, then you can get the money back from aliexpress immediately after the dispute is closed, however, the return time will depend on the payment method you choose when placing the order.

• Credit or debit card - 7 to 10 banking days (return times mostly depend on your bank)
• Bank transfer - from 7 to 10 banking days
• Moneybookers - 3 to 5 business days
• Yandex Money - from 3 to 5 working days
• QIWI - 3 to 5 business days
• WebMoney - from 3 to 5 working days

The fastest return method will be, which was created specifically for the convenience of paying for goods on aliexpress, but when refunds on Alipay, the money is returned to the internal wallet and can only be used for further purchases, it is not possible to withdraw money back to the card.

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