How much is the apple warranty for the iphone. Everything you did not know about the warranty for Apple products in the Russian Federation and abroad

Hearing for the first time - worldwide iPhone warranty, I thought that, bought in any country Apple iPhone, upon the occurrence of a warranty case, it is subject to warranty repair or replacement by new phone in absolutely any representative office Apple... But in fact, everything is a little more complicated, the worldwide warranty for Apple products is valid only in the stores of the company itself, but not as Apple resellers. Therefore, if you bought an iPhone outside the CIS countries, then a simple Apple authorized reseller located in your city usually denies the warranty (although there are exceptions).

Not knowing about such features of the warranty, some users buy iPhone abroad, hoping that in case of a warranty case, all possible problems be decided by the official representative of the reseller.

If you permanently reside in the CIS, and there is no Apple service in your city, then buy iPhone is better on site, but in this case, you will have to rely on the guarantee of your operator cellular, engaged in the implementation of iPhones. Look for bona fide sellers with good reviews.

IPhone warranty period
IPhone's standard warranty is 1 year, iPad tablet and iPod player Apple's standard limited warranty is also one year. If desired, the warranty can be extended to two years, for this Apple provides the opportunity to purchase an extended program service support AppleCare Protection Plan. If you decide to extend your iMac warranty or MacBook Pro, then it can be extended up to 3 years. The cost of this package depends on the device and region of residence. Therefore, the cost of the additional one-year warranty service can range from $ 50 to $ 100.

How to check iPhone warranty
When did you buy your new iPhone, then at the first start, any user goes through the activation procedure, from the moment the device starts the Apple warranty.

You can check the iPhone warranty on the official Apple website. Follow the link - Apple Warranty Support, enter and press the Continue button.

If you entered your correct serial number, then this service Service and Support will display your device model ( iPhone phone or MacBook laptop) and warranty information.

Let's see what the system showed in our case. We see the model of our phone - Apple iPhone 4. In the column Technical support by phone - the term has expired, apparently now a telephone call to the service technical support became paid. It was free for 3 months from the date of the first activation.

Well, the right to service and repair is still valid until December 20, 2013, perhaps everything is correct, we performed the first launch and activation on December 20, 2012, that is, exactly 1 year ago from the end of the warranty period.

Ability to use online check for warranty service of Apple products can be useful to users who decide to purchase both a new and a used iPhone, iPad or other Apple gadget.

The only thing that is not entirely clear is whether Apple's worldwide warranty will be valid after iPhone already repaired under warranty from local operator officially selling Apple brand telephones?

Since January 1, 2014, Apple has changed the rules of warranty service in Russia. Today, authorized service centers will repair gadgets regardless of the country of their production. By purchasing new product with such a popular company, most consumers are fully confident that no problems will arise during the operation of the device. However, it is worth carefully examining an issue such as the iphone warranty.

Directly from the sellers of the iPhone 5s, you can inquire about the so-called worldwide warranty for the device. Unfortunately, many consumers do not prefer to go into details, assuming that if it is available, if a warranty incident occurs, any official representative of the company will accept the iPhone. In fact, the situation is much more complicated than might be expected.

Features of warranty service for Apple products

Due to many questions regarding the warranty for Apple devices, as well as the conditions for its provision within Russia, a few nuances should be told at the time of the warranty case:

1. Any Apple products that are not prohibited from sale in our country are eligible for warranty service;
2. The warranty period for the device begins from the moment of purchase of the goods, subject to confirmation of the purchase with the corresponding document. The warranty period for Apple products will be 1 year;
3. Service support is provided exclusively by Apple Authorized Technical Centers;
4. Separately, it should be noted the warranty for the iPhone 5s and 4s. So, authorized centers do not provide warranty service on the iPhone, since the world warranty for these device models is not provided. Note that the replacement by new gadget, as well as its repair can take place exclusively in the country of its initial sale. In other words, when purchasing a device in the UK, it will only be guaranteed there. In Russia, for questions regarding the iPhone warranty, it is recommended to contact the seller or the mobile operator from whom the gadget was purchased directly. Do not forget about this. In order to check the warranty for the device, you just need to go to the official website of the company. You will need to enter the serial number of the iPhone and find out if the device is listed in the common database.

Service centers without any obstacles should accept for the repair of iPhone 4, iPhone 4s, iPhone 5, iPhone 5s. It should be noted that in the case of the iPhone 5, additional programs warranty service, repair and replacement of component parts. The reason for this is that there are several unpleasant moments associated with this model. For example, replacing a defective HOME button, which is typical for A1429 models. V in this case, the service center technicians will be obliged to replace the defective component with a new one, even if the warranty period has already passed. The same scheme provides for the replacement of defective batteries. When malfunctioning the device should be returned to the center and the defective battery should be replaced with a new one.

How to Avoid an iPhone Warranty Waiver

The first thing to remember is at the time of purchase. iPhone models 5s or 4s in Russia, you must be aware that the cost of warranty service is already included in the price of the product. The need to purchase an iPhone as cheaply as possible is the first step towards purchasing a device without an actual warranty. Cheaper to sell new iphone 4s is a scheme that works exclusively in the wholesale market. Therefore, the purchase of goods at a price close to the wholesale does not leave a chance to obtain the required warranty coverage in Russia.

Second, in the event of a breakdown of the device, it is not worthwhile to carry out repairs with a familiar specialist, since unauthorized opening of the product entails a refusal from subsequent warranty service. At the time of contacting the service center after trying to solve the problem on your own, hope for warranty repair not worth it. In this case, pay for the renovation works will have to be personally owned by the owner of the mobile device.

Third - new apparatus needs careful handling, despite the fact that only quality materials and accessories. Moreover, you should not allow moisture to get into the product. IPhone device equipped with special wetness sensors, which automatically void all warranty obligations at the moment of triggering. In this case, the sensor can be triggered even if moisture gets in at the moment using iPhone under rain. It is highly recommended to avoid this.

Terms of exchanging iPhone 5s for a new mobile device

The procedure for exchanging low-quality goods is a forced measure that occurs at the time of detection of any technical defects in the device. To return Money or exchange for a new phone, it must have deficiencies that cannot be eliminated on an independent basis, as well as inconsistency with the declared characteristics of the manufacturer.

Note that the shortcomings of this model of a mobile device can be quite obvious, which are revealed at the time of external examination of the product (body defects, backlash, etc.), as well as implicit, which cannot be detected when examining the phone (they are discovered exclusively during use them).

In accordance with the requirements of the law, the buyer of a low-quality device has the right to demand immediate repair or a reduction in its value. In addition, it is possible to exchange for the same model mobile phone or for another product with subsequent recalculation of the price. If the telephone has undergone a complex technical breakdown, the consumer cannot count on the device being repaired. In this case, only a refund or exchange is assumed.

Inadequate iPhone 5s Buyer's Rights

In the event that the consumer of the iPhone 5s detects a marriage that is provoked production reasons and is not the result of careless use by the client, he has full right on:

1. Replacement of a mobile device with an identical one, without malfunctions;
2. Replacement for a completely different product, with a recalculation of the cost;
3. Demanding a reduction in the price of products that are commensurate with damage and defects;
4. Repair in technical service the seller or reimbursement of repair costs in other service centers;
5. Refusal from low-quality goods, full refund of its value.

Rights of the buyer who purchased a defective iPhone 5s

At the moment of detection of a defect in the mobile device, the buyer has the right to exchange it:

1. If the product needs additional verification in order to determine the cause of the defect, its replacement must be carried out within 20 days;
2. If there is no other iPhone 5s available, the outlet must provide the customer with another one for temporary use. mobile device the most similar in distinctive characteristics to the iPhone 5s. Note that the device must be delivered within 30 days;
3. If the purchase of goods was carried out in remote areas, in this case, the exchange of the device is carried out at the time of the first receipt of the product in this territory.

Provided that the consumer does not completely agree with the terms of product exchange or refund, it is recommended to contact a lawyer for consulting support.

Advice! Repairing an iPhone 5s is a rather difficult and painstaking job. To receive a working device in the shortest possible time, you must rely on payment of a considerable cost of the goods. It is important to carefully study the terms of the contract.

In support of iPhone purchase

In support of the purchase of an iPhone model, we suggest that you familiarize yourself with the statistics of warranty cases in Russia:

• No more than 1% of consumers of this product apply for warranty service;
• The period of warranty repair or replacement of a component with a new one, as a rule, is at least 7 working days;
• In Russia, not a single case of repeated appeal on the issue of service of the same mobile device iPhone.

What about quality characteristics Apple technology in general, in this case it is necessary to pay attention to the following: no repairs are envisaged iPad models and iPod touch... Repair work and replacement of all components is carried out exclusively in the factory. It is these models that are distinguished by the absence of external screw fasteners.

It should be noted that after the device is repaired or certain parts are replaced, the phone will return to its owner in its original state, that is, without installed applications and programs, as well as without accumulated personal data. Therefore, before carrying out repairs at the service center, it is necessary to make a backup.

Today, the new iPhone is a fairly successful replacement for most of the gadgets (camera, audio player, etc.), which were previously purchased separately. You can find out all the information of interest on the official website of the manufacturer's company. Knowing how to properly check the warranty can be very helpful for those who decide to become the owner of an iPhone.

There is a common misconception that American technology does not break. Practice proves the opposite: foreign devices, like Russian ones, are not protected from failures and manufacturing defects. Every now and then the masters are approached by the owners of the iPhone 6s, which does not catch the focus, the iPhone 5s, in which there is no network, etc. If the device does not work normally, it’s time to remember that you have an Apple warranty, and you have the right to apply for free service from authorized service centers.

The warranty for iphone 7 and other models is valid in the only case - when the device is purchased in Russia and certified by Rostest. If you brought equipment from the United States, domestic service centers will refuse you free help... The device was purchased in the European Union - the probability of receiving services is 50:50. If you are not served in one location, try your luck next.

All Apple gadgets purchased in Russia are covered by a one-year limited warranty. This means that the device will be repaired or replaced with a new one if the owner used it in accordance with the instructions, and the cause of the breakdown was a manufacturing defect.

The official guarantee does not apply in the following cases:

• moisture got inside the case;
• the gadget was subjected to mechanical stress, fell from a height;
• the glass of the phone cracked;
• uncertified programs have been installed on the device;
• it was used with uncertified accessories (for example, the power controller was damaged due to the use of inappropriate charging);
• They tried to repair the gadget in any workshop, except for the official service center.

The listed cases lead to the invalidity of the iphone 7 warranty: the owner will have to fix the malfunction at his own expense.

Important! Some users sincerely believe that the technology sold in the United States is better than the "Russian" one. There is an opinion that the "domestic" model A1723 or A1778 is slower than the "foreign" one. This is a myth: Apple uses the same production lines and components of the same quality for different countries. Devices may differ only in charging and instructions. To avoid unnecessary expenses for repairs, it is better to purchase iPhones within the country for use in the Russian Federation.

Iphone 5s and other model warranty

Conducting an iphone warranty check (or iphone check by imei) is needed in order to clarify whether you have the right to free repair on Russian territory. Use the unique device number to obtain this information. To find it out in iphone 5s and other device modifications, go to settings, select "Basic". On the iPad, go to the "Apple" menu item, then "About this device", then "Overview".

The numbers that you learned after checking the iphone by the serial number must be compared with the value on the box. If they do not match, there is reason to be wary. You have either stolen or counterfeit equipment in your hands. Return it to your dealer as soon as possible.

Knowing the unique iphone number 5s, check if you're eligible for the free service maintenance v Russian Federation... To do this, enter the numbers in the appropriate section of the manufacturer's official website - https://checkcoverage.apple.com/ru/ru/. The system will show you how much time is left before the manufacturer's warranty expires. If the period is over, you will have to repair the damage at your own expense.

When, during the Apple warranty check, it is found that the device was purchased in the European Union (Eurotest), you can try your luck and contact several centers. If it turns out that the gadget was bought in the USA, you will have to pay 100% of the repairs out of your pocket.

Do I need receipts to prove my purchase?

Apple's International Machinery Warranty assumes that no receipt or receipt is required to return the device to a service center. warranty card... All you need to repair an iPhone or iPad for free is a unique device number.

The guarantee in Russia differs from the world practice. Users of gadgets are advised not to throw away the check and documentation that comes with the device. It may be required in the following cases:

• Proof of purchase from a specific store. A retailer may deny Apple warranty service unless you provide compelling evidence that a low-quality iphone 7 128Gb, ​​iphone 6s, or other model was sold by them.
• Unlocking the device. If a user is frivolous about the account registration process and has forgotten their password, ID, responses to security questions, Apple's security service will require him to confirm that a particular gadget belongs to him. For this, a scan of a cashier's receipt is suitable.

The Apple warranty for iphone 7 Plus and other models is valid from the moment the device is activated. Yearly free service applies not only to the device itself, but also to components: charging, headphones, etc. If any of them fail within the first 12 months of operation, you have the right to request replacement from the manufacturer.

What is a paid device replacement?

The manufacturer lists a number of situations in which the warranty Repair iPhone 7 is not implemented. If your gadget fell from a height, was drowned in water, or hit under the wheels of a car, you can replace it with a new one for an additional fee.

The World Warranty covers cases when the repair of the device is very expensive and impractical. To save money and get a new gadget, you just need to take advantage of the paid replacement option.

Important! Do not attempt to repair iphone 5s or other models yourself. For example, a harmless attempt to repair a power controller could damage the device beyond repair.

If you damaged your iphone 5s and your case does not fall under the warranty list, do not take the device to a workshop that is not certified by Apple. If it is found that a "clandestine" master has worked on the device, the manufacturer will refuse to replace it.

What to look for when buying?

To avoid being denied Apple warranty service, take precautions at the time of purchase. Read reviews, compare prices, ask experienced people for advice.

It doesn't matter which model you are interested in: iphone 7 A1660, A1661, A1784, A1688, A1778 or others, contact the sellers Apple knows about. They must be an Authorized or Premium Reseller. So you can be sure that in the event of a breakdown, you will be provided with free service.

When purchasing components, for example, for iphone 7 128Gb, ​​check in advance the list of manufacturers whose equipment is permissible to use. The use of low-quality devices will damage the iPhone.

Important! Do not use a car charger or charger for iphone 7 128Gb and other devices. substandard fake... So your power controller will quickly break down, the repair of which will have to be paid out of your pocket.

The popularity of the iphone in Russia is steadily growing, and along with it, the principles of Apple's warranty service are being improved. If you purchased a device in the country and used it in accordance with the manufacturer's recommendations, you have the right to count on free and high-quality repairs at an official service center.

"Ignorance of the law is not an excuse"- everyone has heard this saying, but only a few have learned to use it. A back side expressions are rights that we know even less about.

A simple example is in Russian iPhone warranty two years instead of one. Surprise, but this is a fact. And his need to use.

Two-year warranty - a whim of our lawmakers

Apple provides a one-year warranty for the iPhone. This is the manufacturer's standard commitment period, which it proposes to extend with a three-year AppleCare. This is indicated on the box of the smartphone, the official website of the company, and so on.

But intervenes in the matter Russian legislation. Article 19, paragraph 5 of the Law "On Protection of Consumer Rights" reports:

In cases when provided by the contract guarantee period is less than two years and the defects of the goods were discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present the seller (manufacturer) the requirements provided for in Article 18 of this Law if he proves that the defects of the goods arose before it was transferred to the consumer or for reasons, arising up to this point.

If you deal with the confusing turns of the text, Russian iPhones two years warranty instead of one. And it's not too early to rejoice.

Apple confirms compliance with Russian laws

A manufacturer that ignores Russian market due to a small solvency in many matters, he respects the legislation of the country. Therefore, in the wilds of the official Apple website, there is a note about this.

The consumer has the right to free repair or replacement by the seller of goods that do not meet the terms of sale, as well as to a discount or refund of payment by the seller. These rights are valid for two years from the date of delivery of the goods.

In accordance with the Law of the Russian Federation "On Protection of Consumer Rights", if a product is defective or does not meet the terms of sale, the consumer can at his option: (a) repair it free of charge; (b) replace free of charge; (c) request a price reduction; or (d) withdraw from the contract and return the product at full refund. These rights are valid for two years from the date of delivery of the goods. The consumer can bring claims against the seller or an authorized representative of the seller or manufacturer, although the latter does not have the authority to reduce the price. If the product has a fatal defect, the consumer may request free replacement or to withdraw from the contract by returning the product in exchange for a refund of its full value to the importer of the goods in Russia.

In accordance with the Law of the Russian Federation "On Protection of Consumer Rights", the burden of providing evidence of the failure or non-compliance of the goods with the terms of sale, as a rule, lies with the consumer.

Here I am confused only by the last paragraph. But I'm more concerned not with the theoretical, but with practical side question.

In real life, this can and should be used.

We made sure that Apple fulfills Russian laws even before starting this post.

Across social networks Two months ago, our reader Nikolai M. contacted me, who shared his story about a free replacement of a smartphone after a problem with a speaker a year and a half after purchase. A couple of days ago, Nikita T. reported this in the same way - he had problems with the iPhone screen.

And after calling the official service Apple centers and communicating with hotline company, the question was put on the shelves.

Apple technology really are obliged to serve two years warranty. But the second is taken over not by the manufacturer himself, but by the seller and service centers. This is evidenced by the plate from the company's website.

It's a pity, in this case we are talking only about the phones that were bought officially - the gray market does not count. Please.

• Acceptance of equipment for service is carried out on the basis of a work order issued by the Customer at the site, which indicates the serial number and type of equipment sent for service, phone number and address Email Of the Customer, and all malfunctions of the delivered equipment declared by the Customer and events preceding their occurrence. Service center(SC) guarantees that the information about the Customer, which is required to be transferred to Apple when placing a service request, will not be transferred to third parties.
• Registration of a work order expresses the Customer's unconditional consent to these rules, which are a public offer.
• When transferring the device to the SC, the Customer signs a printed copy of the work order, which, in addition to the data specified by him, also indicates a list of equipment accepted in the SC, the date of acceptance of the equipment in the SC and the employee who issued the work order. The customer receives a retained receipt with the sales order number.
• All letters received by the SC by e-mail with e-mail address a specified by the Customer in the purchase order will be considered signed by a simple electronic signature – email address(e-mail) and have legal force within this work order. All letters sent by e-mail to the e-mail address specified by the Customer in the application, from the addresses of the SC, will be considered a written notification.
• Preliminary visual inspection equipment is carried out in the presence of the Customer. All equipment is accepted without protective films / glasses / covers. By signing the work order, the Customer agrees that the equipment is accepted as used, with traces of use, and all faults and internal damage, which can be detected during diagnostics, arose before the transfer of equipment to the SC.
• SC is not responsible for the safety of information on the media of the Customer. SC reserves the right to reset the system administrator password if the password is not provided by the Customer.
• SC notifies about the status of the work order by sending sms messages (sender - Apple Authorized) to the phone specified by the Customer in the order, or by sending messages to the e-mail address (e-mail) specified by the Customer in the order. The dates of the notification are recorded in the SC database.
• Devices (iPod, iPad, Time capsule, AirPort, and various accessories, charging device and battery) are handed over to the SC before the end of the service. Computers, laptops or displays, in exceptional cases, the Customer can pick up from the SC while waiting for parts, but undertakes to deliver them within 1 business day from the moment of the first notification of receipt of all necessary parts (issued additional agreement). Otherwise, it is considered that the Customer has refused service. The parts will be returned to the supplier's warehouse and the work order itself will be closed.

Before handing over the device to the warranty or post-warranty exchange, it must be untied account iCloud

You should also keep all accessories with you (covers, headphones, covers and bumpers).

• For any device transferred to the SC, in case of recognition of a malfunction in the warranty, warranty service (repair or replacement) can be performed without additional notice Customer.
• If the “Find My iPhone” function is not disabled for the device, then the device cannot be serviced.
• All work is performed only in relation to the faults declared by the Customer and recorded in the order-order. If the case is recognized as not covered by the warranty or if any malfunctions are identified that are not specified in the order-order, all work on product maintenance may be suspended until the consent of the Customer is obtained to perform additional services and agreement with their cost; in other cases - faults are eliminated without prior notice to the Customer.
• The free warranty service for the technician is accepted on the basis of the Apple Limited Warranty rules and only if the warranty period is still valid. All other services are provided on paid basis... The order of spare parts for paid repairs is carried out by mutual agreement between the SC and the Customer.
• The cost of diagnostics of any device is paid according to the Price List, except for cases when the defect is recognized as a warranty. The SC may also charge a fee for diagnostics if the faults declared by the Customer have not been confirmed (even if the device is recognized as a warranty one).
• The delivery of the product from the SC is made only upon presentation of a safe receipt and an identity document. In the event that the Customer loses the safe receipt, the SC shall not be liable to the owner for the issue of the product from the SC to the bearer of the safe receipt. The delivery of the product from the SC without a safe receipt is made on the basis of the Customer's application upon presentation of a passport or other document proving his identity.
• The delivered equipment must be received by the Customer within 30 days from the date of notification of the Customer about the possibility of its receipt. For storage of equipment in the SC for more than 30 days, a fee is charged for each incomplete subsequent month according to the Price List. The equipment, in respect of which the Customer has lost interest, after 3 months must be disposed of or sold at the residual value to cover the costs of the SC.
• Issuance of a technical opinion for submission to the organization that sold the equipment, or for submission to insurance company, carried out on a paid basis according to the Price List.