Sberbank hotline for legal entities. Sberbank phone number is free and round the clock

Sberbank's contact center is designed to solve current problems, provide advice and explain the conditions and principles of using the institution's services. Sberbank's phone number is free round-the-clock - 8 800 555 55 00.

When using an answering machine, after pressing the 0 key, a connection is made to the operator

The hotline of Sberbank of Russia (toll free 8 800 555 55 00) is available to customers everywhere within the borders of the country. To call from a mobile, you can use the short number 900. It works for several of the largest mobile companies: MTS, Megafon, Beeline. If you are in a network roaming or in your home region, you can call for free.

If the caller is geographically outside the country, he can use a phone number of this format at any time of the day: +7 495 500 55 50.

When making an international call, free tariffication is not possible, therefore, payment is charged according to the rates of a particular company providing cellular services.

Calling the hotline provides several options:

1. Consultation with a specialist center operator.
2. An automated system without contacting an employee.
3. IVR (voice menu) in automated mode.

Help of the Sberbank operator by round-the-clock hotline 8800 (free of charge)

To contact the operator, after connecting, you must press the numbers 3 and 0, following the voice prompts. It is also necessary to determine the topic of the appeal (for example, regarding card servicing or loan repayment) and choose the most suitable one from the proposed ones. Then a connection with a specialist will follow.

The employee will be able to advise in detail on the bank's services or help in choosing a program in a certain direction.

At any time you can get all the information on loans, deposits, accounts and transactions carried out on them. Also, a specialist of the Center can help in solving problems that have arisen and perform the following operations:

1. Block the card.
2. Close access to Sberbank online, Mobile Bank.
3. Provide detailed data on the banking operations performed: payments, money transfers, loan payments, etc.
4. Configure security settings on the card when traveling abroad.
5. Provide a Client Code that enables the use of the automated system.
6. Record complaints, wishes, problems when working with the bank's products.

The main advantage of the Hotline is round-the-clock customer service

24/7 automated customer service system

To quickly obtain information on banking products by telephone, a Client Code is required. This is a password that allows you to receive the necessary information without connecting to the operator. This is a five-digit number encrypted for any person, incl. for bank employees. Only the client himself has access to it. This Code makes it possible to use the automated system when calling the hotline and independently obtain the following information:

• Card balance;
• View card transactions;
• Obtain permission to enter your Personal Account in order to manage your accounts online;
• Block the card. For subsequent unblocking, you will need to contact an employee.

To get the necessary information in an automated mode (without personal communication with a bank employee), you need to follow in this order:

• Call the hotline number.
• Dial 22.
• Enter parameters: card number # Client code #.
• Based on the voice prompts, select the required menu items.

Frequently Used Support Phone Numbers

If you need more detailed information, you can switch to personal communication with a specialist of the Center. In this case, there is no need to voice all your data, it is enough to name the card number and Code.

To receive the Code, you need to call the hotline, select the appropriate parameters in the voice menu and voice your personal data to the employee:

• Card number;
• Card identifiers (control information);
• Passport data;
• Address.

Based on the operator's prompts, you will need to dial your secret code, which will be assigned to the client. This Code must be remembered and kept secret. It cannot be disclosed even to bank employees. If it is lost, you must report it and get a new one.

Voice round-the-clock menu for information

By calling Sberbank of Russia by phone (free of charge) 8 800 555 55 00, everyone can get a full consultation regarding the services and products of the institution. To do this, it is enough to follow the prompts of the autoinformer and press the appropriate keys.

The support service of Sberbank, the purpose of which is to inform, consult and provide assistance to customers, is called the Contact Center.

Clients turn here for help of a different nature: in standard situations or unusual situations

To contact the Sberbank Contact Center, you can use any phone number, depending on the convenience and location of the applicant:

1. An easy way to make a mobile call. Supported by any carrier company and is not intended to be charged. An exception is the payment for roaming services if the person is out of service.
2. 8 800 555-55-50. The most versatile and, moreover, free application option throughout the Russian Federation. Suitable for urban and mobile communication subscribers.
3. +7 495 500-55-50. Intended for treatment if the citizen is abroad. Payment is charged according to the tariffs of the company providing communication.

When contacting the 24-hour telephone line, there are several ways to interact with a banking institution:

• Contact a specialist.
• Listen to information of interest using voice prompts. The selection of the required parameters is carried out on the telephone keypad.
• Perform actions independently, having obtained the Client Code for this procedure.

Additional phone numbers of the Contact Center in Sberbank

Center specialist assistance

By contacting the Sberbank Contact Center (the phone number of Moscow and any other corresponds to the above), you will need to listen to the robot's greeting. The autoinformer will announce what opportunities the person who asked for advice has. To contact an employee, you can dial 0 at any time. If the network is busy, they will inform you about it and ask you to wait.

The bank operator is ready to provide such services to citizens:

• Tell about the bank's products, explain the benefits of using it, clarify the cost of tariffs.
• View information on accounts, announce operations performed, reconcile balances.
• Clarify the characteristics of open deposits or loan products: interest accrued, grace period, balance, profit, withdrawal options.
• Block the card if it is lost or stolen.
• Suspend access to remote services if they are not needed or there is a possibility of hacking.
• Set up a security system on the map if a citizen plans to travel abroad.
• Accept complaints, information about faults, failures, problems in the field of card maintenance.

Call center voice menu (IVR) scheme

How to use IVR

Examples of using voice commands

If there is no need to contact a specialist, the client can use the menu himself according to the robot's prompts. The user requests actions and data by typing the number sounded for the operation by the robot on the keyboard:

• 1: card blocking. The robot will ask you to specify the reason and indicate with a number (theft, loss, other).
• 2: information on the card: here the balance is requested, the last transaction and other reference data are checked. To do this, you first need to go to the card menu, for which you enter its number, after the request of the autoinformer.
• 3: products for individuals. Here you can get a general description of products in the areas of loans, deposits, payments, online banking, mobile banking.
• 4: products for legal entities.
• 5: Thank you program. Clarification of the number of points.

When using SMS and Internet banking, the phone number must be connected to the account

Choosing the desired menu, the client gets to the next level, where the robot again sounds the sections. If an error occurs, you can always hit the star to go to the original section. To re-listen to the information already voiced, you should dial the grid. Being in any menu level, you can always switch to communication with an employee (press 0). To end the conversation, just hang up the phone.

Automated execution of operations

Having received the Client Code, it is allowed to independently perform such actions, without the participation of a department specialist:

• Check the balance on the card.
• Get a list of the latest expenses on the account.
• Block the card.
• Request an identifier for the Online Banking.
• Clarify the characteristics of the bank's products.

To create a Code, you need to contact the Sberbank Contact Center at any phone number listed above and connect to the operator. You can speed up the appeal by dialing 2 2 0 after the greeting. This will explain the reason for the call to the operator. You need to prepare the data and report it to the employee:

1. Card number;
2. Check word (from the one specified in the contract upon receipt).
3. Personal data.
4. Passport data.

The operator will ask you to create a code yourself and enter its parameters using the phone buttons. It is not necessary to provide the numbers to the employee to ensure maximum safety. This information is encrypted and stored in the client's menu, and even operators do not have access to it.

The code should be remembered and used to automatically use the capabilities of the 24-hour telephone line. You shouldn't tell it to anyone.

Instructions for using the client code

Retrieve or recover Client code
How to block a card
Save time when calling the phone line for any issue
Find out the balance on the card
Find out the latest plastic surgery
Clarify the identifier for entering the Internet bank Sberbank Online

Sberbank Online: hotline 8800 gives customers the opportunity to promptly solve a problem or get the information they need for themselves. For this, an extensive functionality of the Contact Center has been developed, with the capabilities of which we will familiarize ourselves below.

The contact center of a bank is its whole separate organism

In the bank, when accessing the online hotline, the hotline number 88005555550 is provided free of charge for individuals and legal entities already serviced by a credit institution, and for its potential customers. Calls are available from landline and mobile phones in Russia and are free for any operator. But for some of them, for example, Megafon, the connection may not occur due to a negative balance.

Each client should carefully study all the numbers of the technical support service of Sberbank

Another short number provided in this capacity is 900. It allows owners of mobile devices of all cellular operators to make a call anywhere in the Russian Federation.

For subscribers who are outside of Russia or who have registered their number in another country, a different number is provided to contact the bank +7 495 500 5550. These calls are paid at the rates of a specific mobile company. For legal entities there is an additional number + 007 383 363 1313 for communication with a banking institution from other countries.

Sberbank hotline functions

Using the hotline number 8800 free of charge Sberbank Online, a citizen gets certain opportunities. These functions allow you to:

• find out all the data on any banking program or product;
• get complete information about the movement of funds on the card, the state of accounts and available deposits and loans;
• resolve the issue of blocking or unblocking the card;
• disable the Mobile Bank;
• get information about current bonus programs;
• make changes to the service settings before traveling abroad;
• file a complaint related to poor or unqualified service at the bank.

How to use the voice menu of the hotline

Each call to the phone number 8800 (free of charge) begins with listening to the voice menu. Most of the services provided are automated, and the client can independently solve his problem without the participation of an operator. If it was not possible to obtain the necessary information on their own or it is impossible to resolve some issue, the user may need to contact the operator. To do this, you need to press the "0" button on the phone, and for re-listening #. The employee may request your card information, as well as information that identifies you. The only thing that an employee should never ask is the PIN-code of your card.

The voice menu helps customers find answers to their questions on their own and relieves the center workers

There are many sections in the list of the voice menu. In order to obtain the necessary information or carry out any action, you should carefully listen to the voice prompts and select the necessary subsections. In case of errors, you can always return to the original search point by pressing the replay button.

Independent execution of procedures in an automated mode

One of the significant drawbacks of the call center is the periodic congestion of phones, which is an obstacle to the timely solution of citizens' problems. To avoid this, the credit institution provides an autoresponder to communicate with users. It allows you to get the necessary information without connecting an operator: card balance, transaction history and check the identifier for access to the online service. Using the automated mode, you can instantly block your own plastic if it is lost, stolen or "eaten" by the terminal.

By calling the hotline and the phone number 8800 in Sberbank, you can solve various issues that are allocated to separate groups. After the call, the mobile device is switched to tone mode. Then the client selects the required section and the command number corresponding to the solution to his problem:

• 1 - to block and unblock the card in case of theft, loss, or if it is “swallowed” by the ATM;
• 2 - card balance - you will need to enter the plastic number, press the # key;
• 3 - all issues related to servicing individual customers (payments, deposits, transfers, loans, etc.);
• 4 - servicing legal entities;
• 5 - all questions regarding the Thank you promotion (activation, checking the balance, places where bonuses are accepted and where you can pay with them, etc.).

Thus, having selected the required key, the client, without the participation of an operator, can immediately receive the information he needs. If the user cannot decide which section the solution to his question belongs to, then it is better to contact the operator and get comprehensive information in a personal conversation with him.