Quite often, when using the Samsung Kies program, users cannot connect to the program. She simply does not see the mobile device. There can be many reasons for this problem. Let's consider what could be the case.
In Samsung Kies, there is a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.
You need to click "Troubleshooting a connection error" and wait a while until the wizard completes its work. But as practice shows, this method rarely works.
Faulty USB connector and cable
Your computer or laptop has multiple USB ports. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself can see it.
To do this, you need to unplug the cord from the device and plug it back in. A window with the connection status should be displayed in the lower right corner. If this is not the case, then reconnect the phone through a different connector.
Also, the problem may be a cable malfunction. If you have a spare, try connecting through it ..
Virus check
It is not uncommon for malware to block access to various devices.
Run a full scan with your antivirus program.
For reliability, check your computer with one of the special utilities:,. They can scan your computer without stopping the main antivirus.
Drivers
Connectivity issue may be caused by old drivers or missing drivers.
To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, click on the device with the right mouse button and select "Update driver".
If there is no driver, download it from the official website and install it.
Wrong choice of program version
On the website of the manufacturer of the program Samsung Kies, there are three versions for download. Look closely at the ones for Windows. The brackets indicate which version should be selected for a particular model.
If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.
As a rule, after all the actions taken, the problem disappears and the phone successfully connects to the program.
Samsung Kies does not behold the phone.
Photo Gallery: Samsung Kies Doesn't Behold the Phone.
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Many owners of Samsung phones use the Samsung Kies application to connect their phone to a computer, which makes it easier to work with a phone connected to a PC. But from time to time it happens that Kies does not see the phone. What to do in this case?
Maybe a problem with the computer?
To begin with, it's worth making sure that the problem is really with the Samsung Kies application, and not with the computer. Does the computer see the telephone as a connected device? If not, then there may be a discrepancy with the computer (say, with a USB port or with drivers). In this case, general advice will help for those cases when the computer does not see a USB flash drive or other USB devices:
check USB ports check drivers scan the system for viruses.
Hardware methods to solve the problem with connecting the phone.
If your Samsung is detected in the system, but with all this Kies does not sees the phone, you can solve the problem in several ways.
To get started, try closing the program, unplugging the cable and plugging it back in: it helps from time to time. You can try plugging the cable into a different port, always on the back of your computer, and not on the front. And it's better to connect directly, and not through an extension cord.
Reinstalling the driver on the phone.
But reconnecting the cable and / or rebooting the phone does not help in all cases. If even after that Kies does not see the phone, try to reinstall the driver on the phone first.
Click the upper left line in the program and select "Install driver" or "Restore driver".
If this does not help, update the drivers through the device manager.
Control Panel Device Manager Find the phone in the list, right-click and select "Update drivers".
If the problem is specifically in the Samsung Kies program.
If reinstalling the driver does not help, try reinstalling the program itself. Maybe it was installed incorrectly, or you have an outdated version.
Reinstalling Samsung software Kies.
First, uninstall Samsung Kies through Add or Remove Programs (in Windows 7, this section of Control Panel is called Programs and Features). Then you need to clean the registry from the "traces" left there by the Kies program.
If the problem is caused by inability to scan adequately.
Sometimes Kies does not see the phone due to the fact that a file with a too long extension is saved in the phone memory or on the memory card. When connected, the application scans the phone's memory for media files. If a file with a long extension comes across, the scanning process fails and starts over, as a result, the phone cannot connect.
If the problem is with long file extension:
First, try removing the memory card: if the problematic file is on it, the phone without the card should connect normally via Kies. If the file is on the phone itself, connect the phone to the PC in removable disk mode and copy all media files to a separate folder on the computer, and delete them from the phone.
As you can see, there are several reasons why Kies cannot see the phone, and several ways to fix this problem. If you cannot connect your phone via Samsung kies, do not despair: first, try all possible solutions, and only then contact the specialists.
Some phone owners additionally protect their contacts and files by setting passwords to protect their personal data. The presence of this password sometimes leads to the fact that the kies program does not see the phone.
Removing internal passwords can help keep devices synchronized properly.
why, I have wave 723.
Dear, according to the above, I connect "Debugging USD", but with each subsequent attempt to connect the device to a PC, this function is disabled. What to do? Tell.
yes whereeeeeee there are these settings, all the menus are covered with dates and times, all sorts of special features and away, nothing about setting up a connection with a pc. where to reap, nichrome is not clear.
maybe someone knows what could be the problem?
I want to update the software, the battery runs out very quickly.
On Windows XP, the latest version of Kies did not work with Samsung 5380, it gave a driver error. All dances with a tambourine and poking around in the settings / reinstallations and other crap did not give any result. From the Samsung app site, it is generally impossible to download the file itself, you must install Kies.
I spat on everything, pulled out the memory card, now I throw all the programs onto the memory card, and from there I install it.
It is sad that such a reputable office like Samsung makes such serious mistakes.
Do you at least understand that most samsungs are stitched with this program? If it were not for this function, it would be complete crap, and so what would be useful!
do you even know what you can flash via wi-fi ??
See also:
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Short description
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Many Samsung phone owners use the Samsung Kies app to connect their phone to a computer, which makes it easier to work with a phone connected to a PC. But sometimes it happens that Kies cannot see the phone. What to do in this case?
Maybe a problem with your computer?
To begin with, it's worth making sure that the problem is really with the Samsung Kies application, and not with the computer. Does the computer see the phone as a connected device? If not, then the problem may be with the computer (say, with the USB port or with the drivers). In this case, general tips will help for those cases when or other USB devices:
- check USB ports
- check drivers
- scan the system for viruses
Hardware Ways to Solve Phone Connection Problem
If your Samsung is detected in the system, but Kies does not see the phone, there are several ways to solve the problem.
- First, try closing the program, unplugging the cable and plugging it back in: sometimes it helps.
- You can try plugging the cable into a different port, always on the back of your computer, not the front. And it is desirable to connect directly, and not through an extension cord.
Important! Do not launch the program until the operating system "sees" the phone.
- You should also check the connection settings in the phone menu, select Samsung Kies in the PC connection settings.
- Also try to select "USB debugging" in the phone settings under Connection → USB. You can additionally restart the phone (turn it off and turn it back on) - it certainly won't get any worse, but sometimes restarting the phone helps to cope with the problem.
Reinstalling the driver on the phone
However, reconnecting the cable and / or rebooting the phone does not help in all cases. If even after that Kies does not see the phone, try reinstalling the drivers on the phone first.
Click the upper left line in the program and select "Install Driver" or "Restore Driver".
If this does not help, update the drivers through the device manager
- Control Panel
- Device Manager
- Find the phone in the list, right-click and select "Update drivers".
If the problem is with Samsung Kies
If reinstalling the driver does not help, try reinstalling the program itself. Perhaps it was installed incorrectly, or you have an outdated version.
Reinstalling Samsung Kies
- First, uninstall Samsung Kies through Add or Remove Programs (in Windows 7, this section of Control Panel is called Programs and Features).
- Then you need to clean the registry from the "traces" left there by the Kies program.
Important! You can only manually clean the registry if you are an experienced user and know what you are doing! If you are not aware of what the registry is and how to work with it, use a program for (for example, CC Cleaner) or do not touch the registry at all.
- After uninstalling the program, restart your computer and reinstall Samsung Kies. Install the current, most recent version of the program: sometimes the reason that Kies does not see the phone is an outdated version of the application, with the new version everything should work.
- You need to download Samsung Kies from the official website of the application.
- Before installation, it is advisable to disable the antivirus and firewall, and the program must be installed with administrator rights (right-click on the installation file and select "Run as administrator" in the context menu).
If the problem is caused by an inability to scan adequately
Sometimes Kies does not see the phone due to the fact that a file with a too long extension is saved in the phone memory or on the memory card. When connected, the application scans the phone's memory for media files. If a file with a long extension comes across, the scanning process fails and starts over, as a result, the phone cannot connect.
If the problem is with long file extension:
- First, try removing the memory card: if the problematic file is on it, the phone without the card should connect normally via Kies.
- If the file is on the phone itself, connect the phone to the PC in removable disk mode and copy all media files to a separate folder on the computer, and delete them from the phone.
Important! Do not delete files, the origin of which you do not know!
- If that helps, when you're done using Samsung Kies, just copy the files back.
As you can see, there are several reasons why Kies cannot see the phone, and several ways to fix this problem. If you cannot connect your phone via Samsung Kies, do not despair: first, try all possible solutions, and only then contact the specialists.
Articles and Life Hacks
What if samsung kies can't see phone(considering what you have, for example)? First of all, it should be noted that this application is free software that helps a mobile device to interact with a personal computer. Many owners of Samsung phones use it when connecting the device to a PC. However, it is not uncommon for Samsung Kies to not see a mobile device. How to proceed in this case?
Tips for users whose Samsung Kies did not see the phone
The first step is to make sure that the problem is actually with Samsung Kies and not with the computer itself. If the PC does not see the mobile phone as a connected device, the problem may lie in the computer, for example, with drivers or a USB port. It also does not hurt to scan the entire system for viruses.
If the connected device is identified, but samsung kies does not see the phone anyway, you can try to close and open the program, disconnect the cable and reconnect it. Alternatively, connect to another USB port, it is better on the back of the PC, and not on the front. The program should not be launched until the operating system "sees" the phone itself.
The next step is to check the connection settings in the mobile device menu. The scheme is as follows: "Settings" → "Connection" → "USB" → "USB debugging". Additionally, you can restart your phone. However, this may not help either. In this case, the owner of the mobile device is advised to try reinstalling the drivers on the device. By clicking the upper left line in the program, you must select "Restore driver" or "Install driver". Drivers can be updated in this way: "Control Panel" → "Device Manager" → phone selection → "Update drivers".
If this procedure does not help, the user should try to reinstall the program itself. Perhaps, the old version was originally installed, or the latest, however, is incorrect. Go to Add or Remove Programs (Programs and Features in Windows 7) and uninstall the previous version of Samsung Kies. Then you should clean the registry - for example, using the CC Cleaner program, but this is not required.
After uninstalling the program, you need to restart your computer and install its latest version by downloading it from the official Samsung Kies website. It is recommended to disable your antivirus software before installation. When installing the program, select "Run as administrator" from the context menu.
Other times Samsung Kies might not see your phone
Sometimes the reason may be that a file with a too long extension (for example, too weighty or large) is saved on the memory card or in the built-in memory of the mobile device. You can try removing the memory card. If such a file is still in the phone, you can temporarily move them to a separate folder on your PC. It is better not to delete those files, the purpose of which is unknown, and at the end of the work, just copy them back.
If the reason has not yet been found, it is better to try to contact a specialist.
