The complex is designed to assist the manager when working with clients of the travel agency:
- choice of a standard or selection of an individual route;
- selection of the tour period;
- formation of tourist questionnaires;
- booking tour services;
- registration of discounts, commissions, surcharges and the formation of the total cost of the tour for the client or partner.
The complex is provided with directories of partners, hotels, flights, services, prices, blocks of hotel rooms, blocks of places on transport and blocks of places on the tour. Based on the selections from the directories, the formation of service packages is implemented - a description of the tour route, a set of services at each point of the route, the creation of races.
At the request of customers, a voucher, a TUR-1 voucher, air tickets, insurance policies, questionnaires to embassies for obtaining a visa, booking applications and lists of tourists are printed.
The client's order has the status "paid - not paid", which allows you to control payment for any period of time, including for the partner and for the guru in general. On the basis of requests, accounting documents are generated - an invoice, an invoice, an incoming cash order. Based on the documents, a sales book is formed. Paid orders are included in the sales book.
The application base is used for statistical analysis and advertising effectiveness analysis in particular.
The complex has the ability to connect to the Internet for remote processing of applications for travel agents by a tour operator. The Windows SQL Server program is used as a query processing tool for teamwork.
Software complex Master-Tour
The purpose of the complex is similar to the previous one. The complex allows you to create a tourist product, calculate the expected profit from the sale of the tour and the size of the agent's commission, complete groups of tourists, generate the entire set of documents for processing the sale of services: air travel, transfer, hotel accommodation, several excursions, visas, insurance and additional services specific to the tour . The complex is implemented in the form of two modules: tourist and financial. Tourist module implements the functions of forming and implementing a tourist product, working with partners and accessing the Internet. In administrator mode, access rights to the infobase are differentiated - a sales manager, as a rule, gets the right only to sell, but not to create a finished product. Financial module is designed to generate statements of settlements with agents, partners, reflect the movement of funds at the cash desk, assess costs and financial results for the arrival and the whole enterprise. The company's SQL Server program is used as a query processing tool for teamwork. centura.
KomTUR software package
Provider companies CJSC "Comstar" and CJSC "MTU-Intel" unite to provide customers with complex services. One of the acute tasks is the preparation of solutions focused on individual industries. It is the absence of such that Western analysts call the main problem of ASP. Indeed, if the ASP model is the implementation of the slogan "Buy and use", then such a model is implemented on the example of the tourism industry and the Comtour project (comtour.ru). The company "Integration Technologies in Commerce" (Intekhnokom) has released a fundamentally new tourist system. AIS "Comtour" combines the functions of an intra-office tour operator program with the capabilities of electronic trading platforms. World trends in the development of the tourism industry and the growth rate of the use of electronic means of communication indicate that any "local" solutions will become obsolete tomorrow. The task was set: using the Internet, to convey information to where it is needed - to a travel agent and a potential traveler. At the same time, to simplify the search and booking in real time of electronic tours, which are presented in the form of familiar price lists, as much as possible.
MASTER TOUR
The software package consists of several workstations:
Formation of a tourist product;
- sale and registration of tour packages;
- work with partners;
- work on the Internet;
- cashier's RM (RM - workplace);
- RM financial director;
- PM of the base administrator.
- sending faxes;
- Sending faxes via the Internet;
- sending messages by E-Mail;
- statistical reports on the database;
We can say that the software package allows you to implement almost all the functions necessary for the functioning of the tourist office. The software package allows you to: generate a tourist product, calculate the expected profit on the tour and the amount of commission for the agent, arrange any number of tourists for any tour in one or more tour packages, print the entire package of necessary documents (tourist vouchers, various lists of tourists, vouchers, questionnaires to embassies, financial reporting forms, etc.), control the conduct of the tour. The software package allows you to quote any services that make up the tour, which eliminates the possibility of resale. The software package allows you to track the progress of payment for the tour and assess the current financial condition of the company. The software package implements a multi-currency mode, that is, when describing a tour, you can determine the cost of services in different currencies.
All reports are made in MS Word or MS Excel format, which is very convenient for travel agency staff.
The following interfaces are implemented in the program:
With E-Mail messaging programs that support MAPI - interface;
- with the fax distribution program "Delrina WinFax Pro".
- with system of distribution of faxes through the Internet "Global-Fax".
- exchange between "Megatek" products using XML "MasterML".
Advantages.
- main advantage : "Master Tour" is a really working program. To date, the total number of tourists conducted through the program in different companies is approaching the figure of 500,000.
- "Master Tour" is a universal and very flexible program. It allows you to work with both group and individual tours of any complexity. The developers of the program guarantee that they will be able to generate and calculate any tour used by the travel agency.
- "Master-Tour" allows you to quote and track the load of any service that makes up the tour, and not just air travel or hotel accommodation. In fact, the program allows you to control the passage of the tour at the level of any service included in it.
- "Master Tour" has a fairly simple interface close to the interface of standard Microsoft products.
Already today "Master-Tour" can work in a remote access mode in real time (for example, via the Internet).
Currently, "Master-Tour" is becoming a standard in the automation of travel companies.
- "Master Tour" is used as a basis for further projects related to the automation of the tourism business.
Short description.
Perhaps today you can’t find a tourist office that doesn’t have at least one computer. But few people think about the fact that this rather expensive technique is used in most cases only as an ordinary typewriter. The product of the Megatek company, the MASTER-TOUR software package, is an attempt to change this situation.
"MASTER TOUR" is a software package that turns the work of a tourist office employee of any rank into creativity: you always have at your fingertips any information about each tour, each client, each partner and mutual settlements; accuracy in performing tour calculations; instant filling of any standard forms of documents: questionnaires, booking sheets, vouchers, rumming sheets, tourist vouchers and so on.
The philosophy of the program is based on the concept of not a tour, but a service - a small "brick" that, together with other services, makes up the program of any tour. Moreover, any other tour or package (a set of services provided by the host tour operator) can become such a "brick" (functional element), if they are included in the program of another, more complex tour. Such a composition allows the manager, while working with the client, to add, or if it is allowed by the senior tour manager to remove, any service even from the standard tour program.
The program can be conditionally divided into five functional blocks.
The first and main block - "Tour Designer" - is designed to create service packages and tour programs ready for implementation, calculate their cost, calculate profits, commissions, etc., and each service, for example, the cost of staying at a hotel, can be different and depend on the host tour operator or even the package in which the accommodation in this hotel is used in combination with these services and transfers. By entering "net" prices for services, changing the profit or "gross" prices, the manager gets the opportunity to calculate the cost of the collected block (tour) for different seasons, assess the competitiveness of the tour and, as a result, form the optimal tour. It should be noted that the program has a flexible pricing mechanism that allows you to distinguish between prices for services sold to the client in a package or individually, prices for the same services offered by different partners, as well as the amount of commission given to partners when selling a tour.
The second block of the software package is "Implementation of the tourist product". By quickly compiling a tour at the individual request of the client or by calling the standard tour program (while selling the tour, the client can be shown a graphical view of any service included in the tour - a view of the hotel, hotel room or attractions included in the tour program). By entering the passport data of clients, the manager gets the opportunity to generate all the documents necessary for registration (contracts, vouchers, lists of tourists, questionnaires to the embassy, etc.) automatically. All reports are made in the format of the popular Microsoft Word for Windows editor, which makes it easy to edit them if necessary. In addition, the program has a built-in mode of sending faxes via modem. Any of your documents can, if necessary, be sent to one or more places at a convenient time for you. If you have chosen delayed faxing, the program will start sending your faxes to the numbers you need at the specified time.
The third block "Working with partners" - allows you to create a database of your partners, information from which is used by the fax distribution wizard, each partner can be assigned certain characteristics, assign commissions depending on the tour.
The fourth block of the software complex is "Financial condition". The program allows the cashier to print out receipts / expenditure orders, invoices, various financial reporting documents, export data to the 1C Accounting program, makes it possible to control mutual settlements with partners and payments for tours by customers, assess the real financial condition of the company at a given point in time.
The fifth block of the software package is "Administrator". This block of the program should help your company to organize safe work. You can define the rights of work in the software package for each employee of the company - from determining which modes an employee can work with, to which tours, countries or individual services he has access to. In this part of the program, you have the opportunity to set up templates for output documents (reports).
The sixth block of the software package is for reference. In this section, countries, cities and hotels are formed. Your manager can easily add a new category - any other directory.
The program has, in our opinion, a nice graphical interface, where all modes are interconnected. For example, during the design of the tour, the manager can access the database of partners and refresh the graphic images of the hotels intended to be included in the tour.
Within the program, the possibility of remote access agency - operator is implemented, which allows the manager of a travel agency, by connecting to the server of the tour operator, to assess the availability and make a reservation.
The structure of the program allows it to become a universal tool for automating any tourist office - from a travel agency to the largest tour operator.
The cost of the program includes about 40 standard types of documents (reports) - these are all kinds of lists, booking sheets, tourist vouchers, resettlement sheets (rooming sheets), statistical reports, questionnaires to embassies and other reports that are easily customized for a specific company.
Software complex "Master Agent"
The Master-Agent software package is designed to automate the activities of a travel agency. Since the release of the first version in 2002, more than 500 agencies and agent networks operating in various fields have become potential clients, and their number continues to grow.
The program is designed for a user with basic computer skills, basic knowledge of the Microsoft Windows operating system, Microsoft Office office suite. No special technical knowledge is required to work with the program.
Advantages of the program:
* Ability to work both in single-user (local) and network mode.
* There is no need to fill out reference books before starting to work with the program.
* Data exchange between Master-Agent PC and online booking systems from tour operators' websites
* Storage in the program of logins and passwords for online booking systems of tour operators and automatic entry into the online booking system without re-authorization.
* Ability to expand the description of the client and tours by dynamically creating additional fields of descriptions.
* Access control system at the level of user actions.
* Ability to connect additional reporting forms.
* Ability to edit existing reports yourself.
Key features:
1. Booking and import. All data when booking on the operator's website are transferred to the agent's working database. All you have to do is print out the documents for transfer to the tourist.
2. Automatic change control. There is no need to call and find out information on changes in the application. There is a mechanism that allows you to quickly receive changes: by status, services, cost.
3. Linking files. The function of linking files to a specific ticket. Linking files allows you to store and easily find correspondence, photos, questionnaires and other documents related to the application.
4. Direct connection with the booking system. Quick transition to your application in the online booking system of the tour operator.
5. Reminder and task system. Task assignment function and control with the ability to attach an application.
The main functions of the program:
* Work with vouchers: creating a voucher, control over changes, work with statuses;
* The mechanism for creating and storing applications. A ticket may contain one or more applications of one or different operators;
* Import of previously booked bookings from tour operators' websites.
* Checking changes made by the operator: in statuses, in services, in cost.
* Binding files to a specific ticket
* Import rates-currencies: the central bank, the operator's internal rates. Downloading information on financial guarantees of operators.
* Possibility to upload payments on the application from the online booking system to the Master Agent
* Work with payments: the implementation of mutual settlements with customers and suppliers. The possibility of making advance payments and linking several vouchers to the payment made;
* Working with a database of clients: editing information about clients (passport, personal data, addresses, phones, etc.);
* Entering the client into the database of regular tourists without being tied to a tour. Signs of the tourist, the main tourist and the payer on the permit;
* The mechanism for warning and alerting agency managers when working with clients allows you to put a ban on working with a particular client or inform about the features;
* Working with a database of partners. Entering, storing and editing information about partners. Linking tour operators to countries;
* Work with contracts. Storage of information in accordance with the requirements of the law on financial guarantees. Storage of information on the percentage for conversion under the contract, notification of the expiration of the contract;
* The mechanism for warning and alerting agency managers when working with partners informs about the peculiarities of working with a partner, allows you to put a ban on working with a particular partner;
* Ability to create an organizational structure of the agency and link users to departments.
* Ability to take into account cross-currency rates and interest on conversion when making a payment, taking into account the office of the payment;
* Printing of documents ("Turputevka", "Booking sheet", "Service Agreement", etc.);
* Statistical data processing;
* Interaction with external information retrieval systems.
* Ability to export data to 1C: Enterprise using the program "Master Center Payments";
Hardware and software requirements
· Pentium III 300 MHz, 128 MB RAM.
· Microsoft Windows 98, NT 4.0 SP6a, Me, 2000 SP2, XP, Vista, Server 2003 or newer.
· Microsoft Internet Explorer 5.01 or higher.
· Network based on TCP/IP protocol - to work in network mode.
· Internet access - to exchange data with the tour operator.
Specifications:
The program is written for the Microsoft .NET platform. The program is built on a three-tier architecture; interaction between the client program and the application server is carried out using the Remoting technology. The DBMS is Microsoft SQL Server 2000. The TourML format is used to exchange data with external systems.
Program prices
Table 3 shows prices for Master-Agent version 2009.2.
Table 3. Price list of the MASTER-AGENT 2009 program. 2
The price includes: 6 months of technical support, installation kit on CD.
Additionally ordered and paid:
· PC training at the Contractor's office - UAH 695 for 2 hours; PC training at the Customer's office (on the territory of Kyiv) - UAH 1,040 for 2 hours;
· installation of a PC and initial consultation on a PC at the Customer's office (on the territory of Kiev) - UAH 1,040 for 2 hours.
Table 4. Cost of subscription service for PC "Master Agent"
Automation software for tour operators and travel agencies
The software complex "Master Tour" is designed to automate the office activities of tour operator companies involved in sending and receiving tourists. The program has been developed and supported since 1995. To date, more than two hundred installations of the PC "Master Tour" have been produced.
The main functions and capabilities of the program "Master-Tour":
We can say that the program allows you to implement almost all the functions necessary for the functioning of the tourist office. Master Tour allows you to:
1. to form a tourist product
2. Calculate the expected profit on the tour and the amount of commission to the agent
3. arrange any number of tourists for any tour in one or more tour packages
4. print out the entire package of necessary documents (tourist vouchers, various lists of tourists, vouchers, questionnaires to embassies, financial reporting forms, etc., all reports are made in MS Word or MS Excel format)
5. control the conduct of the tour
6. to quote any services that make up the tour, which excludes the possibility of resale
7. track the progress of payment for the tour and assess the current financial condition of the company
8. determine the cost of services in various currencies
9. send messages via E-Mail supporting MAPI - interface
10. configure access rights to various functional blocks of the program
Advantages of the program "Master-Tour":
1. Real work of the program in more than 200 travel companies in Russia
2. universal and very flexible program - allows you to work with both group and individual tours of any complexity
3. allows you to quote and track the load of any service that makes up the tour (not just air travel or hotel accommodation)
4. has a fairly simple interface close to the interface of standard Microsoft products
5. there are opportunities to work with the program in remote access mode in real time (for example, via the Internet)
6. All modes of the program are interconnected, for example, during the design of the tour, the manager can access the database of partners and refresh in memory the graphic images of the hotels intended to be included in the tour.
7. The program implements the possibility of remote access agency - operator, allowing the manager of a travel agency, by connecting to the server of the tour operator, to assess the availability and make a reservation.
8. The program includes about 40 standard types of documents (reports) - these are all kinds of lists, booking sheets, tourist vouchers, resettlement sheets (rooming sheets), statistical reports, questionnaires to embassies and other reports, the appearance of which is easily customizable
9. ready-made solutions for interconnection with the office of the host company "Master-Interluk"
10. ready-made online store based on "Master-Tour" - "Master-Web"
11. relationship with the program for travel agencies "Master Agent"
12. great opportunities for expanding the program and add-ons (creating new reports, communication with 1C ...)
The program "Master-Tour" is divided into several functional blocks:
"Tour Builder" - designed to create packages of services and tour programs ready for implementation, calculate their cost, calculate profits, commissions, etc., and each service, for example, the cost of staying at a hotel, may be different and depend on the host tour operator or even a package in which the stay at this hotel is used in combination with these services and transfers. By entering "net" prices for services, changing the profit or "gross" prices, the manager gets the opportunity to calculate the cost of the collected block (tour) for different seasons, assess the competitiveness of the tour and, as a result, form the optimal tour. It should be noted that the program has a flexible pricing mechanism that allows you to distinguish between prices for services sold to the client in a package or individually, prices for the same services offered by different partners, as well as the amount of commission given to partners when selling a tour.
"Implementation of the tourist product". Having quickly compiled a tour at the individual request of the client, entering the passport data of the clients, the manager gets the opportunity to generate all the documents necessary for registration (contracts, vouchers, lists of tourists, questionnaires to the embassy, etc.) automatically. All reports are made in the format of the popular Microsoft Word for Windows editor, which makes it easy to edit them if necessary. In addition, the program has a built-in mode of sending faxes via modem. Any of your documents can, if necessary, be sent to one or more places at a convenient time for you. If you have chosen delayed faxing, the program will start sending your faxes to the numbers you need at the specified time.
"Work with partners" - allows you to create a database of your partners, information from which is used by the fax distribution wizard, each partner can be assigned certain characteristics, assign commissions depending on the tour.
"Financial status" - allows the cashier to print out credit / debit orders, invoices, various financial reporting documents, export data to the 1C Accounting program, makes it possible to control mutual settlements with partners and payments for tours by customers, assess the real financial condition of the company at a given point in time .
"Administrator" - organization of safe work. You can define the rights of work in the software package for each employee of the company - from determining which modes an employee can work with, to which tours, countries or individual services he has access to. In this part of the program, you have the opportunity to set up templates for output documents (reports).
Reference block. In this section, the list of countries, cities and hotels is edited. Your manager can easily add a new category - any other directory.
Network: Any network software that supports one of the protocols can be installed in the company's office: TCP/IP, NetBios, NetBeui, IPX/SPX (MS Network, Novell network, etc.). The base network is MS Network, as it is more convenient for administration and promising in terms of implementing remote access (access to global networks, such as the Internet).
Server computer: PentiumII-300, 128 MB OP. The base + software takes from 35 MB on the hard drive.
Client computer: At least Pentium-100, 32 MB RAM. The client part on the hard drive takes about 40 MB.
Specifications "Master Tour".
The program is written in the client-server architecture. Almost any DBMS that supports the SQL interface (Oracle, MS Sql Server, DB2, etc.) can be used as a database server. The base server is the DBMS "SQL Base 7.0.1" of the American company Centura, which, from the point of view of the developers of "Master-Tour", is optimal in terms of the "Price-Performance" criterion for the tourism subject area (which is important in the light of the approaching era of licensed-clean work in Russia ).
The client part is written in the MS Windows environment (Windows 95, Windows 98, Windows NT, Windows 2000) in the SqlWindows 5.04 environment - 16 bit version and in the Centura Team Developer 1.1.2 and Centura Team Developer 2000 environment - 32 bit version.
Prices of PC "Master-Tour" 1 c.u. = 1 euro
| Version | The number of jobs PC "Master-Tour" | |||||
| Master Tour Light | $660 | 1050 c.u. | 1500 USD | not supplied | ||
| Master Tour Standard | 1200 USD | 2010 USD | 2960 c.u. | $3,810 | 4560 c.u. | 6210 c.u. |
| The price includes: installation kit for PC "Master-Tour" on CD, including server MS SQL Server 2000 Desktop Edition (up to 10 users), 6 months of technical support. For the Standard version, 1 year of technical support. | ||||||
| Master Tour Professional | - | 3510 c.u. | $4460 | 5310 c.u. | 6060 c.u. | 7710 c.u. |
| The price includes: Add-ons (Simplified input, Import of price lists, Master-Service), Development of 5 additional reporting forms for the Master-Tour PC, installation kit on CD, including MS SQL Server 2000 Desktop Edition server (up to 10 users) ), 1 year technical support. |
Update PC "Master-Tour":
Additional modules:
| Add-ons PC "Master-Tour" | Quick Booking | Consulate questionnaires and air ticket printing | Simplified Input | Price import |
| is free | $80 | $500 | $500 | |
| Master Tour Developer Library (SDK) | Library read access | Read and change access * | ||
| is free | 1 000 c.u. | |||
| * When used, the cost of supporting and updating the software package increases by 50%. For version 2005.1 Monthly subscription is required | ||||
| Reporting forms in PC "Master-Tour" | Development and adjustment of an individual reporting form | Ready-made reporting forms | ||
| When concluding a subscription agreement | Without subscription agreement | |||
| from 15 USD/hour | $25/hour | $50 |
Additional services:
Program "MASTER-AGENT" is designed to automate the activities of a travel agency and has existed since 2000. During this time, dozens of small and large network agencies operating in various fields have become our clients, and their number continues to grow.
The program is designed for a user who has basic computer skills, basic knowledge of the Microsoft Windows operating system, and basic skills in working with the Microsoft Office suite are desirable. No special technical knowledge is required to work with the program.
The main functions of the program:
1. Working with vouchers: creating a voucher, printing the necessary documents, monitoring the status.
2. Work with payments: implementation of mutual settlements with customers and suppliers.
3. Work with the customer database.
4. Implementation of interaction with external information retrieval systems.
5. Importing an application from the online booking systems of tour operators.
6. Printing of documents (voucher, "Booking sheet", "Service Agreement", etc.)
7. Data exchange during the booking process with the tour operator.
8. When making a payment, accounting for cross-currency rates, interest on conversion, taking into account the office of the payment
9. Statistical data processing
Advantages of the program:
1. Ability to work both in single-user (local) and network modes.
2. There is no need to fill in reference books before starting to work with the program.
3. Storage in the program of logins and passwords for online booking systems of tour operators and automatic entry into the online booking system without re-authorization.
4. Ability to expand the description of the client and the tour by dynamically creating additional fields of descriptions.
5. Access control system at the level of user actions.
6. Ability to connect additional reporting forms.
7. Simple, intuitive interface in the style of Windows XP.
8. The program comes with a 9Rays Report Sharp Shooter report generator. Using the report generator allows you to speed up report generation, as well as simplify the process of creating new reports. The program also includes a report designer that allows you to create new and edit existing reports yourself.
Requirements for software and hardware:
Microsoft Windows 98, NT 4.0 SP6a, Me, 2000 SP2, XP, Server 2003 or newer.
Microsoft Internet Explorer 5.01 or higher.
Network based on the TCP / IP protocol - for working in network mode.
Internet access - to exchange data with the tour operator.
Specifications:
The program is written for the Microsoft .NET platform. The program is built on a three-tier architecture; interaction between the client program and the application server is carried out using the Remoting technology. Microsoft Jet 4.0 (the core of Microsoft Access 2000; installation of MS Access itself is not required) or Microsoft SQL Server 2000 is used as a DBMS. The TourML format is used to exchange data with external systems.
1.c.u. = 1 euro
Included in cost: 6 months technical support, installation kit on CD.
Update PC "Master-Agent":
Databases used:
For Light version: Microsoft Jet 4.0 (Microsoft Access 2000 core; no MS Access required)
· For the Standard edition: MS SQL Server 2000 Desktop Edition.
Master Web.
The "Master-Web" software package was developed for companies working with the "Master-Tour" PC and is intended for publishing on the Company's website up-to-date information about prices, tours, free places and conditions for the sale of services. The first version of the program appeared in 1997 and has since been refined and improved.
The main functions and capabilities of the program "Master-Web":
Automatic publication of price lists and prices for tour operator services on the website
Search and selection of tours displayed on the site
Publication on the website of information about free places and sales stops in hotels in real time
Publication on the website of the schedule and availability of seats on flights in real time
Possibility of booking tours from the website to the "Master Tour" database
The "Master-Web" program is divided into several functional blocks:
"Administration" - is intended for preparing information posted on the site, maintaining a database of registered users, program settings.
"Booking" - a set of dynamic screens, depending on the version of the PC, that display information published for the site:
1. Choice of city and resort
2. Price list with availability
3. Shopping cart
4. Application screen
5. Application list screen
6. Registration in the booking system
7. Password recovery
8. Administration system
9. Report "Booking sheet"
Advantages of the program "Master-Web":
1. selling your tours through the site without installing special software in agencies and without additional description of your tours and prices for putting them on the Internet, all the necessary information is taken from the Master-Tour database
2. the tour operator automatically receives applications from the booking system (the company's managers do not need to enter data on applications manually)
3. providing travel agencies with additional services for booking tours, providing up-to-date information on availability
4. easy connection to the site
Requirements for software and hardware "Master-Web":
Server computer
Pentium III 700 MHz or higher
512 MB RAM or more
Windows 2000 Server or Windows 2003 Server with Internet Information Server installed
Microsoft .NET Framework 1.1
Microsoft Data Access Components 2.8 (MDAC 2.8)
Client computer
MS Internet Explorer version 5.5 or higher
Specifications: The program was developed using Microsoft's .net technology.
Software complex "Master-Interlook" is designed to automate the activities of tour operator companies working at the reception. It has been developed and supported since 2000 and today operates in Turkey, Greece, Egypt, UAE, Bulgaria and Spain. Among our clients: Turtess Antalya, Polar-Tour Antalya, Riviera Antalya, Travco Travel, Solvex BG, Alma-Tour BG, Terramar-Tour, etc.
Key features:
1. Establishment of net prices for services provided by hotels, transport and transfer companies, tour agencies and other service providers in any currency
2. Formation of price offers for tour operators (agents) using the pricing wizard. Prices for a tour operator or group of tour operators can be automatically generated based on the net price, taking into account the percentage of profit. In this case, the final prices can be automatically converted into another currency at a given rate with a given rounding rule
3. Formation of special offers for tour operators
4. Transfer of price offers for hotels and transfers to tour operators in automatic mode, if the tour operator uses the Master-Tour PC, or in the form of price lists
5. Entering data on bookings from tour operators in automatic mode, if the tour operator uses the Master-Tour PC, or using the manual data entry form, with the ability to calculate the cost of services in any currency
6. "Hotel Change" mode with subsequent tracking of the cost of surcharges and automatic adjustment of settlements with hotels
7. Sending requests for confirmation of booking services to service providers by fax and E-mail
8. Issuing a preliminary invoice (confirmation) to the tour operator for accepted bookings in any currency
9. Issuing a final invoice to the tour operator for the trip as a whole or for the region on arrival in any currency
10. Tracking mutual settlements with tour operators (invoices and payments on them) in chronological order in any currency
11. Tracking mutual settlements with service providers (the cost of services provided, the amount of the invoice from the supplier and the amount of the actual payment to the supplier) in any currency
12. Transfer planning (airport-hotel, hotel-airport and hotel-hotel)
13. Tracking hotel occupancy against available quotas
14. Flexible access control system
15. Collection and provision of extensive statistical information, including the formation of information slices
16. Search for a booking or a tourist by several parameters
17. Storing the history of work with prices and bookings
18. Season closing mechanism
Function blocks
1. Working with directories
2. Work with booking requests
3. Working with prices
4. Working with quotas
5. Mutual settlements with partners
6. Transfer planning
7. Planning excursions
8. Statistics block
9. Administrative block
10. Additional modules
Module for automated control of data exchange with PC "Master-Tour"
Standard module "Interlook-Client" for data exchange between PC "Master-Tour" and PC "Master-Interlook".
Extended module "Interlook Listener" for data exchange between PC "Master-Tour" and PC "Master-Interlook".
Hardware and software requirements
Operating system: MS Windows, version 2000 and above.
Network: Any network software that supports one of the protocols can be installed in the company's office: TCP/IP, NetBios, NetBeui, IPX/SPX (MS Network, Novell network, etc.). The base network is MS Network, as it is more convenient for administration and promising in terms of implementing remote access (access to global networks, such as the Internet). To exchange data with the Master-Tour PC, a dedicated communication channel is required using the TCP / IP protocol with a bandwidth of at least 256 kbps. The server computer must have a static IP address with the ability to connect to it from the outside (via the Internet) using certain ports described in the PC configuration.
Server computer: IBM compatible computer Pentium IV or higher, 256 MB RAM.
Client computer: IBM compatible computer Pentium II or higher, 64 MB RAM.
Monitor and video card: Must support a screen mode of at least 800x600 pixels.
Additional software: for printing reporting forms - MS Office package, version 2000 and higher.
Specifications
The program is written using a client-server architecture. The database server can be Microsoft SQL Server version 2000 and higher or Gupta SqlBase Server version 7.0.1 and higher.
Software complex (PC) "Master-Avia" is a complex automation system for travel companies or their departments specializing in the sale of air tickets.
Accounting for the movement of strict reporting forms (BSO).
Obtaining BSO from the supplier. BSO can be obtained both directly from the air carrier and from an intermediary partner. When entering data into the system, duplication and overlapping of BSO intervals is excluded. Transfer of BSO to internal points of implementation or subagents. Implementation of BSO (sale, loss, cancellation). Return of BSO from the subagent to the warehouse. The SSOs returned from the subagent can be transferred for sale to another subagent or returned to the supplier. Return of BSO to the supplier. The PC user is given the opportunity to receive full information about the status of BSO passing through the Company (dates and numbers of invoices for receipt and issuance and return certificates). At the same time, BSOs can be sorted by the date of receipt, the invoice number or by their condition (in stock, transferred for sale, returned to the warehouse, returned to the supplier, lost, sold, etc.)
Implementation of BSO.
Master-Avia has the ability to process data on the implementation of BSO, which can be sold (for cash, by credit cards, by bank transfer, etc.), presented for return or exchange, canceled (Void). Sales data are entered into the database by the sales operator using special screen forms. In addition, it is possible to enter data on the group sale of identical tickets (charter). "Master-Avia" allows you to track the implementation of BSO in the context of both an individual cashier and a point of sale or all points of sale of the Company with the creation of relevant reports for a business day or for a period. When entering sales data, it is possible to automatically print out invoices for the sale, exchange or return of air tickets, both individual and group. You can view a list of issued invoices, edit or reprint an invoice. The possibility of returning a partially used ticket has been implemented.
Based on the entered data, "Master-Avia" allows you to get a large number of reports:
BSO movement reports: Agent's report to the airline (Aeroflot, TCH, Transaero, etc.) or Subagent's report to the Agent
Sales reports to BSO suppliers (registers of sale, exchange, return, settlement letters) with the ability to configure report parameters (for all directions or one by one, including charters or not, print data only for verified BSOs or for all, for currency tickets or for ruble, etc.).
Reports of the cashier, the head of the point of sale or the general manager of the Ticketing Company for the day or for any period.
Report on the history of each ticket. For each individual ticket, you can get the full history of its "life", when it was received, when and to whom it was transferred for sale, when and by whom it was sold (exchanged, returned, canceled), account number, etc.
Printing invoices, invoices, returns, etc.
Access control.
The PC "Master-Avia" has a built-in access control system, which makes it easy to connect new users to the system with individual access rights to information. The PC can be operated by users connected both locally and remotely via the Internet. Access of remote points of sale or Subagents to the database is possible using dedicated communication lines.
Program "Master-Center of Payments" is designed to automate the exchange of information on payments between the Master-Tour PC and external systems:
accounting systems (1C:Enterprise, Parus)
management accounting (MBS Navision)
"client-bank" systems
The main functions and features of the program:
transfer information about paid trips to 1C:Enterprise
pay for tours in the Master-Tour PC without leaving the 1C:Enterprise interface
if 1C:Enterprise has a Client-Bank system, transfer payments to the Master-Tour PC
Advantages of the program:
the program allows you to avoid double entry of information on payments in "1C:Enterprise" or PC "Master-Tour" due to the automatic exchange of information between programs. Ultimately, the possibility of errors when entering information is reduced and the efficiency of the work of managers or accountants is increased.
open source configuration code 1C, allowing you to customize the program to your needs
independence from the specific 1C configuration used
the system is open for use not only from 1C:Enterprise, but also from any program that supports COM technology or allows you to work with web services, such as MBS Navision
Hardware and software requirements:
on the server computer - Microsoft Windows 2000 and Internet Information Server version 5.0 or higher
on the client computer - Microsoft Windows 98 or higher, 1C:Enterprise 7.7
Specifications: the program is a web service that interacts with the Master-Tour PC base, and a client component that is installed on each client computer with 1C:Enterprise. The component for accessing the system from 1C:Enterprise, as well as a configuration example, are included in the standard delivery. Components for access from other programs can be developed according to your order. The system is implemented using Microsoft .NET Framework technology.
The software complex "MASTER-Tour" consists of several blocks: "Formation of a tourist product" (main block), "Implementation of a tourist product", "Working with partners", "Working on the Internet", "Administrator block", "Statistical", "Reference" , "Financial". All necessary forms are created in MS Word or MS Excel formats.
Tours are formed from individual services ordered by the client. A compiled tour can become part of another, more complex tour, which allows the customer to choose the best option without leaving the standard program parameters.
The formation of the tourist product is as follows:
1. Mode "Reference books": preparation of tourist services for sale. The work begins with filling in reference books (entering basic reference data: countries, cities, hotels, excursions, air travel, etc.)
2. "Service Quotas" mode: existing quotas for specific services are entered, for example, for certain air travel. There is an appointment and editing of the rating system, discounts.
4. Mode "Constructor of tours": tours are designed for sale, typical tourist blocks are formed, from which group and individual tours are formed.
In addition to the formation of tours, "MASTER-Tour" allows, in particular:
Calculate commissions and planned profit;
Draw up documents for tourists - one or more tour packages;
Print price lists, tour packages, lists of tourists, vouchers, questionnaires to embassies, financial reports;
Control the conduct of the tour, assess the overall current financial condition of the travel agency;
Calculate the expected profit on the tour and the size of the commission to the agent;
Control information about contracts and their completion dates;
A flexible system for creating rules for calculating commissions for an agency;
Control the processing of documents for a visa and the timing of the submission of documents by the client and the consulate;
Control the loading of services with the ability to sort by the city of departure;
The program provides for the possibility of mailing by fax and e-mail, and on specific dates and at a specific time.
New features have been added to the latest version of the MASTER-Tour program: automatic calculation of hotel prices using formulas, export of prices from Excel, as well as improved mechanisms for creating and canceling vouchers, administration functions and setting rights for program users have been significantly expanded.
The advantages of "MASTER-Tour" include the fact that it comes with a licensed SQL-server SQLBase from "Centura". The composition may include a module that allows the program to work with servers: Microsoft SQL Server, Oracle, etc.
For firms-tour operators working on the reception of tourists, it is provided for the pairing of "MASTER-Tour" with the PC "MACTEP-InterLook".
The MACTEP-InterLook complex is designed to automate the work of the receiving party, i.e. a tour operator that owns tourism products and has an extensive network of agents to whom it sells these tourism products. An English version of "MACTEP-InterLook" is currently implemented.
The Master-Web software package allows a tour operator working with Master-Tour to open an online store to sell their tours or air tickets in real time. To do this, in addition to installing "Master Tour" and "Master Web", the operator only needs to define tours and segments offered for sale on the network, assign access rights to various categories of users or customers (travel agencies or ordinary users).
Clients, having connected to the operator's Web-server, can in real time view information about interesting tours, air tickets, special offers, get acquainted with the programs of group or individual tours, calculate their cost, book the tour they like. Connection to the tour operator's server can be made from a standard browser.
The program can be conditionally divided into five functional blocks.
The first and main block - "Tour Designer" - is designed to create service packages and tour programs ready for implementation, calculate their cost, calculate profits, commissions, etc., and each service, for example, the cost of staying at a hotel, can be different and depend on the host tour operator or even the package in which the accommodation in this hotel is used in combination with these services and transfers. By entering the "net" prices for services, changing the profit or "gross" prices, the manager gets the opportunity to calculate the cost of the collected block (tour) for different seasons, assess the competitiveness of the tour and, as a result, form the optimal tour. It should be noted that the program has a flexible pricing mechanism that allows you to distinguish between prices for services sold to the client in a package or individually, prices for the same services offered by different partners, as well as the amount of commission given to partners when selling a tour.
The second block of the software package is "Implementation of the tourist product". By quickly compiling a tour at the individual request of the client or by calling the standard tour program (while selling the tour, the client can be shown a graphical view of any service included in the tour - a view of the hotel, hotel room or attractions included in the tour program). By entering the passport data of clients, the manager gets the opportunity to generate all the documents necessary for registration (contracts, vouchers, lists of tourists, questionnaires to the embassy, etc.) automatically. All reports are made in the format of the popular Microsoft Word editor, which makes it easy to edit them if necessary. In addition, the program has a built-in mode of sending faxes via modem. Any of your documents can, if necessary, be sent to one or more places at a convenient time for you. If you have chosen delayed faxing, the program will start sending your faxes to the numbers you need at the specified time.
The third block "Working with partners" - allows you to create a database of your partners, information from which is used by the fax distribution wizard. Thanks to the third block, each partner can be assigned certain characteristics, assign commissions depending on the tour.
The fourth block of the software complex is "Financial condition". The program allows the cashier to print out receipts / expenditure orders, invoices, various financial reporting documents, export data to the 1C Accounting program, makes it possible to control mutual settlements with partners and payments for tours by customers, assess the real financial condition of the company at a given point in time.
The fifth block of the software package is "Administrator". This block of the program should help the company in organizing safe work. The program also helps to determine the authority to work in the software package for each employee of the company - from determining which modes an employee can work with, to which tours, countries or individual services he has access to. In this part of the program, you have the opportunity to set up templates for output documents (reports).
The sixth block of the software package is for reference. In this section, countries, cities and hotels are formed. The manager can easily add a new category - any other directory.
The program has a nice graphical interface, where all modes are interconnected. For example, during the design of the tour, the manager can access the database of partners and refresh the graphic images of the hotels intended to be included in the tour.
The structure of the program allows it to become a universal tool for automating any tourist office - from a travel agency to the largest tour operator.
3.3 Analysis of the implementation of specialized software Master - Tour on the example of the travel agency "Saimaan Liikenne"
The introduction of specialized software for a travel company is designed to automate the work of a manager, so it is necessary to calculate the savings in the time spent by each manager.
The cost of the program includes about 40 standard types of documents (reports) - these are all kinds of lists, booking sheets, travel vouchers, resettlement sheets, statistical reports, questionnaires to embassies and other reports that are easily customized for a specific company. The cost of the program depending on the number of jobs, taking into account the exchange rate.
Cho \u003d, where Kv.n \u003d 1
T r.v - planned fund of work;
Te- labor intensity
Te = tperson*person
| Operation name | Time spent (per month) | Number of people | Te | Time spent (per month) after automation | Te |
| Phone work | 1,5 | 7,5 | |||
| Work with clients | 1,5 | 7,5 | |||
| Work with documents | |||||
| Error correction | 0,5 | 2,5 | |||
| Document search | 2,5 | 12,5 | |||
| Phone work | 1,5 | 7,5 | |||
| Work with clients | 1,5 | 7,5 | |||
| Development of a new direction | |||||
| Work with documents | |||||
| Error correction | 0,5 | 2,5 | |||
| Document search | 2,5 | 12,5 | |||
| Phone work | 1,5 | 7,5 | |||
| Work with clients | 1,5 | 7,5 | |||
| Development of a new direction | |||||
| Work with documents | |||||
| Error correction | 0,5 | 2,5 | |||
| Phone work | 1,5 | 7,5 | |||
| Work with clients | 1,5 | 7,5 | |||
| Development of a new direction | |||||
| Work with documents | |||||
| Error correction | 0,5 | 2,5 | |||
| Document search | 2,5 | 12,5 | |||
| Total: |
Thus, the table shows the results before and after the implementation of the automated program "Master Tour" in the travel agency.
Therefore, after the implementation of the program, the organization can reduce the staff by 1 person.
Thus, the introduction of a specialized software tool "Matser-Tour" will allow the company to increase the efficiency of the company and customer service, reduce costs by reducing the number of staff per employee.
After the implementation of the software, the manager's functions will be automated, thereby reducing the time to perform his daily duties. By reducing the processing time of information, the manager will be able to serve more clients and reduce the time for paperwork, and this will ultimately increase his salary and indirectly affect the increase in the profit of the organization as a whole. In addition, the timely receipt of the necessary statistical information by the management using the Master-Tour software interface will improve its awareness and efficiency in management.
In general, the work of the company will be more efficient, management decisions will be more reasonable, and this will help reduce costs and increase revenues.
Conclusion
In the course of studying the material for the final qualification work, I studied issues related to the use of information technology in the field of tourism business:
varieties of information technologies used in the tourism industry;
the concept of an automated workplace for a travel agency employee;
I performed an analysis of the capabilities of various information systems for tourism, considered the functionality of the SPS "Master-Tour" from the point of view of their use in the travel company "Saimaan Liikenne"
The analysis of the implementation of the specialized software "Master - Tour" on the example of the travel agency "Saimaan Liikenne" made it possible to conclude that it is expedient to use this program not only in this company, but also in similar travel business firms.
Literature
Innovative Development: Materials of the I Youth Economic Forum
Morozov M.A., Morozova N.S. Information technologies in socio-cultural service and tourism.
Gulyaev V.G. New information technologies in tourism. - M.: PRIOR Publishing House
Shirokova R.D. Information technologies in tourism business management // Vestnik SP GU. Ser. 5, 2005
Papiryan G. A. International economic relations: marketing in tourism. - M.: Finance and statistics, 2001.
Gulyaev VG Organization of tourism activities. M., 1996.
Shakhovalov N.N. Internet technologies in tourism
http://www.megatec.ru/?m=0
http://www.samo.ru/
http://www.amadeus.ru/
http://www.turwin.ru/
http://en.wikipedia.org/wiki/IT
