Those who are watching satellite television faced with the problems of broadcasting TV channels. Such as error 0 on Tricolor TV or error 10, coded channel, etc. Below are the error codes satellite operator Tricolor TV. Let's see what it means and how to fix it.
Do not be upset if you have an error on the tricolor with any code. In many cases, simple steps will help.
- We check the software of the receiver (should be the latest).
- Reset to factory settings
Reboot can be done in two ways, the first and easiest. Turn off the receiver from the remote control, remove the plug from the outlet. Wait 10 seconds and turn everything on reverse order. The second enter the receiver menu, find the reset button and press OK on the remote. The receiver will reboot and enter standby mode.
Resetting the receiver settings can only be done through the menu. In the receiver settings, you need to find the factory settings item and do a reset.
Attention! When resetting to factory settings, all settings including user settings will be deleted.
After these procedures, we check whether the error has disappeared on the tricolor or not. If it doesn't help, read on.
Error codes Tricolor TV
Code 0
- Displayed on the TV screen when weak signal from the antenna.
- Lost package activation keys.
Insufficient signal from the antenna may be due to:
- Antenna deviations from the line of sight of the satellite. You can check at home using the signal strength and quality scales in the receiver settings. To do this, go to the receiver menu - search for tricolor TV channels on the screen you will see two scales (depending on the model). Further, if you can not see the TV, you will need an assistant. It is necessary to deflect the antenna to the right, left, top, bottom by half a centimeter in the area where the converter is attached. At the same time, the scale will grow or not. If the scales do not grow, read on.
- Oxidation of the contacts on the connection of the converter with the cable (Especially if a cable with a steel core is used). We check the cable, if there are signs of oxidation, cut off two or three centimeters and reclean.
- Microcracks on the cable (the cable accumulates moisture, and the signal strength from the antenna deteriorates). We are replacing the cable. If it is not possible to replace the entire cable to the set-top box, then we change the damaged section.
- Convector malfunction. You can check it with professional instruments or by installing it on a pre-aligned antenna. Do not test with a tester.
- Attachment malfunction. You can check by connecting to a working antenna (for example, with friends who use Tricolor TV or NTV Plus). Or take it to the workshop.
If you lose your activation keys, there are two ways. We call the operator or do reactivation on site in personal account. Then we reboot the set-top box and leave it on the encrypted channel to open.
Code 2 or 5
Error 2 or 5 on Tricolor TV occurs if the receiver does not see the smart card. You can try doing the following:
- Checking the receiver software
- We look at the correct installation of the smart card
- Trying to clean the contacts on the card chip
- We glue on reverse side cards opposite the chip a piece of electrical tape for a tighter fit of the contacts (at your own responsibility).
Code 3
On the tricolor receiver, error 3 occurs when software failure prefixes. At the same time, on the TV screen there is an inscription coded channel or there is no access to viewing (info channel and channels free access work). You can try:
- Checking the receiver software
- We do a reboot.
- Return to factory settings.
- Re-activation on the site in the personal account or by call.
Code 4
There is an error on the tricolor TV receiver 4. What should I do in this case?
Outdated software on the console. The receiver needs to be updated. Can be done in two ways:
- Compare the software version on the GS website and on the receiver. Download current version unzip to the root of the flash drive and update the software on the set-top box via USB.
- Make an update from the satellite on channel 333 (telemaster). Provided that in this moment being updated on the air.
Attention! Some receiver models are updated in two stages. The first is to update the software of the set-top box. The second stage is updating the crypto module.
Code 6 or 8
Error 6 or 8 on tricolor TV occurs when the receiver does not detect a smart card. What to do in such a situation. Read about errors 2 and 5 and do the same.
Code 7
The smart card does not belong to the Tricolor TV operator. Perhaps the card is from a different model of the receiver.
Code 9
It is displayed on the screen if the receiver has not been registered in the Tricolor TV system. Check if your receiver is registered, if not, register.
Code 10
Error 10 in Tricolor TV appears if the package is not paid. You need to check the funds in your account. In the case when you are sure that you have made a payment, look that they are not on your personal account, but on the service package. If the money is in the general account, transfer it to the package. Make the receiver reset to factory settings and leave it on the scrambled channel to open.
Code 11
Tricolor TV error 11 is eliminated in the same way as code 10. Occurs when one package is over, and a new one is paid, but not active.
Code 12
Wrong region. Do a factory reset and select your region during setup.
Code 13
error 13 on the tricolor when the activation code is lost. Make re-activation through the site in your account or by calling the operator.
Code 16 or 17
Happens when wrong CAM installations module to the TV. Check the correct installation of the module, smart card. Additionally, check the compatibility of the CAM module with the TV at the hardware and software level. You can check with the manufacturer of the equipment for the current version of the software for updating.
In custody
There are errors that are displayed on the console display. Below we list some of them.
All segments on the display are flashing, the prefix does not react to anything. Faulty power supply. Replacement required.
All segments light up, nothing else happens. The software crashed or a failure occurred during the update and the software did not install correctly. You can try reinstalling the software USB media(flash drives). If it doesn't work, then it's bad. Replacement required motherboard Or try to flash on the programmer. Both options are expensive, and not every service will accept flashing.
Light up on the BOOT display. Software failure, power supply failure, motherboard burnt out.
Out of practice! The scrambled channel is on the TV screen or there is no access to view. All of the above have been tried. Nothing helps. Measure the voltage with a tester at the outlet. If there is less than 195 volts, then the receiver may not open the encoded package of channels. The same applies to remote power supplies, the voltage should not be less than 9 volts.
Error 17 in the Tricolor module is observed by some owners of equipment. What can be done about it, what options for solving the problem exist? Let's figure it out in our article.
The tricolor is one of largest operators on the territory of our country. It offers attractive prices and a wide range of channels. Why do customers prefer it?
- Optimal conditions for subscribers.
- Low package prices.
- A large number of channels.
- You can comfortably use the equipment.
- Provides stable signal reception in various areas.
- Satellite broadcasting allows you to cover the area of the country.
Sometimes owners have problems using the equipment. When connecting the CL module, error 17 may appear. What are its causes and how to fix it?
Access module Tricolor TV CI "Error 17": what is it
Error 17 appeared when installing the access module? Do not panic, we will try together to understand the causes and subsequent elimination.
Tricolor equipment uses special system diagnostics. The cause of the failure is automatically determined. An error code is displayed to notify the subscriber.
The code helps the craftsmen to perform maintenance. If the user cannot resolve the error by himself, then professionals are invited to provide appropriate support.
Likely causes:
- The smart card is not installed correctly.
- Invalid date and time.
- Equipment settings are off.
- The smart card is broken.
- Other system failures.
- Violation in the transfer of keys.
It is impossible to determine the exact cause immediately. What to do in this case? It is necessary to gradually perform the recommended actions until the problem is resolved.
"Error 17" when connecting the CL Tricolor TV module
If error code 17 appears on the CI Tricolor module, then follow these steps:
- Pull out the card.
- Check its integrity.
- Position the module so that the thick part is closest to you.
Sometimes the cause of the error is in an incorrectly installed smart card. Therefore, you need to rearrange it according to the instructions and check the operation. In some cases, the broadcast is restored.
Is there dirt on the chip? Carefully remove them with a toothbrush or cloth. It is possible that dirt prevents the card from making full contact with the elements inside the slot, information is not transmitted.
Do not use chemically active substances. Acetone, white spirit and other solvents may damage the chip and make the card unusable.
In the event of an element failure:
- Contact the contact center.
- Notify the specialist about the problem with the card.
- Arrange for an exchange.
- The subscriber will be given a new card to use.
How to fix
Another reason is that the time and date are set incorrectly. Due to incorrect data, the functioning of the system may be impaired. What to do:
- Remove the card module.
- Search for channels.
- Go to the menu.
- Proceed to the section with time and date.
- You take automatic tuning parameters.
- Check if they are correct.
- Put the module in the TV.
- Wait for the activation of the keys.
If the settings match current time and date, then access to watching TV channels will appear. It is better to choose automatic tuning, then the data will not go astray during operation.
Reset
Try resetting the tuner to factory settings. For this you need:
- Open menu.
- Find desired item in settings.
- Confirm their reset.
- After restarting, configure the channels.
- Wait for the transmission of codes and decryption of the signal. This process can take up to 8 hours.
- Check function.
A few tips when Tricolor error code 17 appears and while searching for the cause:
- First, carefully read the recommendations and all the steps, and then proceed to fix the problem.
- Do not try to clean the chip from contamination with hard and sharp objects, aggressive chemicals. If damaged, you will have to change the card.
- Always check for correct installation. Chip has small size, it must align with the pins inside the case.
- Do not attempt to disassemble the device.
- It is not recommended to perform complex operations on your own. There is a risk of error during the procedure and serious problems with the equipment.
If all the above methods did not help, then contact a specialist. Report the problem to him and provide the error code. The employee will provide additional recommendations or issue a request to call the wizard for diagnostics and maintenance.
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If your TV supports CAM modules, then you can watch paid satellite TV on it, such as Tricolor TV, NTV Plus, TELECARD, Raduga TV, etc. You just need to purchase a smart card from the operator you need , module for this card, and insert the card with the module into the TV's CI slot.
When choosing such a TV, the main thing is not to confuse it with DVB-T2, even if you tell the seller that you want a TV with a built-in receiver, it can sell you instead of DVB-S2, DVB-T2, and these are completely different things. Usually, by the name of the model, you can read what kind of receiver is installed on the TV. For example, in "LG" in the model name "47LM580S-ZA" the letter "S" indicates that the TV has a built-in DVB-S / S2 receiver.
Most the right way to determine the presence of a satellite receiver on the TV, this is to look back, where all the connectors are located, and find the antenna input "LNB IN".
All such TVs have a "CI" slot for "CAM" modules. The "CAM" module is selected depending on the encoding in which the content is encoded, for example, if it is "Tricolor TV", then the "DRECrypt" module is needed, and preferably the latest version. There are no problems with the module, it can be easily purchased in a special store.
Brief instructions for setting up the CAM module "Tricolor TV" or "NTV PLUS" on LG TVs.
1. Install the Tricolor TV access smart card into the module conditional access Tricolor TV (CAM WEST CI +). Chip to the thick side of the module.
2. We install the conditional access module in the switched off TV.
3. Turn on the TV and watch information about the module and access card, if there is no information or error code 17, check the installation is correct and go through the equipment registration on the Tricolor website.
4. In the TV menu, in the settings, select the type of antenna " satellite". In converter settings satellite dish Tricolor indicate satellite Eutelsat 36A/36B. converter type single. Converter power supply (LNB) - on. LNB 10750. transponder frequency - 12226 MHz or 12111 MHz or 11881 MHz (settings are by default) the flow rate is 27500. We look at the signal quality.
5. Go to channel setting and turn on automatic search (in new generation TVs) transponder frequencies from 11881 to 12418 will be registered automatically. At the same time, it is desirable that the TV be flashed with the latest software version, in this case the Tricolor TV CI + CAM module will work more correctly, all transponders will be up-to-date, and you will correctly scan the desired channels.
6. If everything went well and the channels were found, go to the sound settings on the TV and set it in the " Digital TV sound settings" parameter MPEG. This is done so that the sound on the channels does not disappear when viewing. Go to module settings CI data (CAM) orCI Options > Settings and select " Reset to factory settings". Turn off the TV completely.
9. An important feature LG TVs is a function of "Automatic channel update". It must be turned off, otherwise the TV will periodically reset the channel list you configured.Go to settings"Channel Auto Update"and set the parameter:off.Now you can fully enjoy the possibilities of your TV, watching high definition channels. Enjoy watching and bright emotions!
NOTE:
Problems with sound or incorrect switching of Tricolor TV channels on the CAM module were fixed in the CAM module update in December 2014.
For self update using the CAM module on the TV, find the service channel in the list of channels of the Tricolor TV operator to update by - " Telemaster".It usually goes under the number333 according to the operator's list. If it is not in the list, scan the channels again.
After you switch to it, you can update the CAM of the Tricolor TV module via the TV menu CI data (CAM) or CI Options > Settings > Software Download > OK. If new software is available and you are prompted to upgrade, click the button OK on the remote control after which the software update percentage will go. Need to wait full load Module software from the satellite and after the update is completed, reset the module to factory settings: CI data (CAM) orCI parameters > Settings > Reset to factory settings > OK
After the update, everything works correctly, no glitches are observed, all channels are always in place and with sound. CHECKED!
Also on the menu CI data (CAM) orCI Settings > Information > Smart Card > Providers > Tricolor TV You can view information about packages and their expiration dates.
Subscription class breakdown:
Also on the menu CI data (CAM) orCI Settings > Information > Smart Card > General Information you can find out ID numberTricolor TV smart cards for extending and connecting various TV channel packages.
If, after changing the frequencies by the Tricolor TV operator, channels are not scanned on your TV, or the number of channels after scanning is less than 100, do the following: (Thanks to user Dim)
The problem was the same as everyone else. 70 channels, random numbering, etc. etc.
CAM-Module software - up-to-date, TV software (let's say LG MT24) - latest version. Nothing has changed since the software update.
Reset the TV to factory settings. In the settings of the satellite dish and channels, we set the Satellite for Tricolor and NTV + - "Eutelsat 36b" or "Express-AMU1" or "Express-AT1" at position 36 ° E.
In the settings, you can also create a new satellite with the necessary parameters yourself:
Converter Type: Single/Single
LNB Power (ON)
Just add one Transponder/Frequency Tricolor TV: 12111MHz or 11881MHz Horizontal 27500
The most basic thing is to select from the list of transponders one of the transponders Tricolor TV 12111MHz or 11881MHz Polarization-H (Horizontal) Flow rate 27500.
Then we select Manual search, select the home transponder for Tricolor (12111 or 11881) and be sure to check the Network / NIT search box. Click update and wait for a while. All channels must be registered in normal numbering. All the best.
Recently, Tricolor-TV subscribers have received error 4 with the text “No access to view. The TV and radio channel is not broadcast by the operator.” As a rule, this happens after a software update on the receiver. For the first time such a problem appeared in the summer of 2017 after a large-scale update of all receivers from the GS B520 to the GS532M. Then it was unrealistic to get through to technical support! Remarkably, at the same time, error 4 on Tricolor appeared only for those who first updated the module. As it turned out later, if the receiver's firmware was first updated, then everything went like clockwork and no errors occurred.
Instructions on how to fix error 4
In fact, the solution to the problem is quite simple and for this you do not need to carry the receiver in service center or look for some master. So, what should be done to remove error 4 on Tricolor TV ?!
Method 1.
This is the easiest way to remove error 4 on Tricolor, but it works if the channels do not show due to a problem with software. Everything is done as follows:
Use the remote control to navigate to a channel Telemaster Under the number 333 . A window should appear asking you to update the device software.
We agree and wait for the process to pass. It takes about 20-25 minutes of time, after which the receiver will automatically restart. This operation corrects error 4 in most cases.
Comment: If the device is not flashed through the 333rd channel, you can try to do update via USB port. To do this, you need a flash drive with a capacity of no more than 4 GB.
You can download the firmware for your receiver on the official website of the manufacturer - link.
Formatting the flash drive file system FAT32 and in root folder disk copy the file with the software. It must be unpacked from the archive.
We connect the removable drive to the USB port and reboot the device. Next, the receiver itself must find the firmware file and offer to install the update.
We agree. As soon as the procedure is completed, the device will restart. With the new software, error 4 on Tricolor TV should disappear.
Method 2.
Step 1. We pick up the remote control from the receiver and press the "Menu" button to open the general menu of the device on the screen.
Step 2 We go to the "Settings" section:
Step 3 Doing reset to factory settings. The menu may differ from the one shown in the picture, but the meaning of this changes!
Step 4 Turn off the Tricolor TV receiver and pull out the plug from the socket for 15 minutes.
Step 5 Turn on the receiver again and start searching for channels.
