Received in destination country na. Options for further action

16.07.2019 Safety

I don't see much point in knowing a detailed description of a particular postal status. The meaning of most of them is clear from the name, the meaning of others is not that important (again, for me).

Nevertheless, many users want to understand what the status of the parcels that they see when tracking means. So I will give a description of the most frequent and popular statuses that you can find on various trackers.

Handing over to the addressee / Handing over to the recipient

The parcel was received by the addressee (at the post office or delivered by the courier)

Flew to destination country

The parcel will be handed over to the mail of the destination country. Then it will be delivered to one of the places of international postal exchange for subsequent import / export operations.

Departed from the airport

The parcel departed from the airport of the country of origin and is being sent to the country of destination. The status will not change immediately upon arrival at the airport of the country of destination, but after the parcel has been processed by the postal service. This may take from 3 to 10 days.

The parcel departed from the airport of the country of origin and is being sent to the country of destination.

After the parcel leaves the territory of the sender's country and arrives in the country of destination, it will be assigned a new track code that is not registered anywhere. Accordingly, the package will not be tracked.

Issued by customs

The customs clearance procedure is completed, in the near future the parcel will be handed over to the mail of the country of destination for further delivery.

Ready to ship

Means that the parcel is packed, marked and will be dispatched as soon as possible.

Detained by customs

This operation means that the parcel was detained by the customs officers to carry out measures to determine the destination of the parcel.

Upon receipt of goods in international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties and taxes using a uniform rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is absent or does not correspond to the actual ones, this significantly increases the time spent on the registration of items, since it becomes necessary to conduct customs inspection and document its results.

Submission

The parcel was sent to the wrong index or address, found an error and redirected it to the correct address.

Import of international mail

The operation of receiving a shipment in the recipient's country.

All mail arriving on the territory of the Russian Federation from flights begins its journey in the aviation department of mail transportation (AOPP) - a special postal warehouse at the airport. Within 4-6 hours from the plane, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. When registering, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO "Moscow"), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.

The next operation after export from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. The import information appears after the shipment is handed over by the carrier to the postal operator of the country of destination. Operation "Import" means that the shipment entered the territory of Russia and was registered. International shipments arrive in Russia through the International Postal Exchange (MMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where exactly the international shipment will arrive depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in one direction or another.

Unsuccessful attempt of delivery

It is assigned if the operator reported that there was an attempt to deliver the parcel to the addressee, but for some reason it failed.

Options for further action:

New delivery attempt
The parcel will be deposited on demand or until the circumstances are clarified
Return to sender

What to do if this status is received:

You must independently contact the post office to receive the parcel.

Treatment

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

Processing at a waypoint

Processing at the sorting center

The Processing status in the sorting center is assigned in the process of delivery of the shipment through the intermediate sorting centers of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.

Processing completed

Generalized status, meaning the completion of the processing of the parcel before sending it to the recipient.

Awaiting delivery to the post office

Awaiting shipment

Means that the parcel is packed, marked and will be dispatched as soon as possible.

Awaiting quality control

Means that the package has not yet been completed and is in the seller's warehouse, awaiting content verification before shipment.

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is on its way to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure is completed, the parcel was handed over to the mail of the country of destination for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards the logistics company or the post office.

Cancellation of shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The package is sent to the postal terminal at the airport for loading on the plane and sending to the country of destination.

The shipment is ready to ship

Means that the parcel is packed, marked and will be dispatched as soon as possible.

Sent by

Generalized status, meaning the sending of a parcel from an intermediate point towards the recipient.

Sent to Russia

The package will be handed over to the Russian Post for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Shipped to destination country

Sending in the process of transferring to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note! The next status will not be displayed immediately, as soon as the parcel is in the country, but after the parcel is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international postal exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your package to the local post office.

Transferred for storage

Means the arrival of the item at the post office (OPS) of the recipient, and transfer to storage, until it is delivered to the recipient.

Read also:

As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

Transferred to customs

In the country of the sender

In the recipient country

Plane loading

Loading on the plane before departure to the country of destination.

Loading into transport

Preparation for shipment is complete

Means that the parcel is packed, marked and will be dispatched as soon as possible.

Preparing for shipment

Export preparation

Packaging, labeling, container loading and other procedures required for shipment to the country of destination.

Left the airport

In the country of the sender The package has departed from the airport of the country of origin and is being sent to the country of destination. The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after the parcel arrives and is accepted (unloaded, processed and scanned) by the postal service. This can take from 3 to 14 days.

In the recipient country The parcel is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The package was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the place of international exchange

The shipment left the place of international postal exchange and then goes to the sorting center. From the moment the shipment left MMPO, the delivery times for shipment within Russia begin to operate.

According to the information received from the Russian post office, the status "Left the place of international exchange" can last no more than 10 days. If, after 10 days, the status has not changed, this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.

Left the postal terminal

The parcel has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The parcel has left the sorting postal center and is being sent towards the recipient.

Left the transit country

The parcel left the sorting center in the transit (intermediate) country, sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Received information about the mailing

Received information about the postal item in electronic form

It means that the seller has registered the parcel (track code) on the website of the postal (courier service), but in fact, the parcel has not yet been handed over to the postal service. As a rule, from the moment of registration to the moment of the actual transfer of the parcel, it can take from 1 to 7 days. After sending the parcel, the status will change to “Receiving” or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

Parcel registered

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The package arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Means the arrival of the shipment at the recipient's post office (OPS), which must deliver the shipment to the recipient. As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for notification.

Arrived at the post office

Means the arrival of the parcel at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Means the arrival of a parcel at an intermediate postal center for sorting, route selection and sending to the recipient.

Arrived at the sorting center of the destination country

The parcel has arrived at the sorting center of the country of destination for subsequent import / export operations.

Arrived in the destination country

The parcel arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.

Arrived in a transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment to the recipient.

Arrived at the small package processing center

Means the arrival of the parcel at the mail distribution center, for sorting, route selection and sending to the recipient.

Arrived at the warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further shipment to its destination.

Arrived at the terminal

It means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.

Arrived on the territory of the Russian Federation

The parcel arrived in Russia for further import and shipment to the recipient.

Reception

Reception at the customs service of the country of destination

The status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise enclosures undergo X-ray control. By the decision of the customs officer, the parcel can be opened for personal control, the reason for personal control may be violations of property rights, a commercial party, orientation to the party, where it is possible that there may be substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the shipment.

Admission to customs

In the country of the sender The package was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

In the recipient country The status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise enclosures undergo X-ray control. By the decision of the customs officer, the parcel can be opened for personal control, the reason for personal control may be violations of property rights, a commercial party, orientation to the party, where it is possible that there may be substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the shipment.

Receiving from sender

Means that the foreign sender (seller) brought your package to the local post office. At the same time, he filled in all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special barcode (Track number, Track code). It is in the check (or receipt) issued when the parcel is received. Operation "Acceptance" shows the place, date and country of receipt of the shipment. After receiving the parcel, it moves on its way to the place of international exchange.

Accepted by the carrier

Means that the sender (seller) has transferred your order to the local carrier. At this time, the shipment is assigned a unique postal identifier - a special barcode (Track number, Track code). It is on the check (or receipt) issued when the shipment is accepted.

Sorting

The parcel has arrived at one of the sorting centers and is being processed. After a while, the parcel will leave the sorting center for further shipment to the recipient.

Customs clearance

Customs clearance completed

This operation means that the customs have checked the shipment and returned it to the Postal Service. In many MMPOs, customs work around the clock: this is the only way to check the colossal volume of incoming mail from abroad in due time. Each customs officer is assisted by two postal operators.

Transit

Transportation

Transportation of a parcel from one sorting center to another, in the direction of the recipient.

Package

Means that the parcel is packed, marked for further shipment.

Export

Export (content check)

The package was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the country of destination.

Export (packaging)

The parcel has successfully passed inspection, is packed and is ready to be shipped to the country of destination.

Export of international mail

Indicates the actual dispatch of the parcel to the country of destination.

The "Export" status includes the transfer of a parcel to a foreign carrier, which transports it by land or air transportation to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50-100 tons. On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then you cannot track it (find out what exactly is happening to it), only at the import stage you will be able to see your shipment and monitor its further movement. Transit uses and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but did not receive the "Import" status, then the sender must contact the post office and submit an application for search.

Export, processing

Indicates the actual dispatch of the parcel to the country of destination.

Electronic registration of parcels

Many people order goods with free shipping from China and, by chance, use the exotic services of such Asian mails as China Post Air Mail, Hong Kong Post, Singapore Post, etc., where often stores and sellers provide a tracking number by which you can track the parcel and less predict when it will fucking arrive. The postal statuses of China's mail are essentially a Chinese letter and a mere mortal can hardly figure out how to decipher all this. To do this, below I will try to explain what the statuses in China Post, which you see when tracking a parcel by track number, mean.

Tracking statuses of parcels from China (statuses of postal items - China)

Status Collection收寄局收寄 or Acceptance - means that the parcel arrived at China Post.
Status Opening出口总包互封开拆 (The parcel arrived at the transit point) - this status means that it arrived at the transit point (nothing to do with opening or opening the parcel)
Status Dispatching出口总包互封封发 (Arrival at MMPO, Processing) - the parcel is sent from one transit point to another
Status Departure from outward office of exchange出口总包直封封发 (Export, Total Export) - the actual dispatch of the postal item outside China, that is, the parcel departed from China and after a while will arrive in the country of the recipient of the parcel. But the nuance is that this status can be repeated many times until the parcel is actually loaded and sent.
Status NULL交航 - there is no accurate information, most often it means that the parcel has passed customs and left China, in rare cases it may mean that it was returned to the sender.
Status: The item is pre-advised- means that the track number has been ordered / purchased electronically (online pre-order), and the parcel has not yet been delivered, i.e. it has not arrived at the post office (the sender has not yet brought the parcel to the post office and it has not been sent).

Parcel type status Russian Federation: Unknown attribute when tracking a parcel with Aliexpress, this is just the most common status that could not be automatically translated into English or Russian. To understand where the parcel is and what is happening with the parcel, track without translation so that the statuses are displayed in Chinese (for example) and then insert these hieroglyphs into the Google translator and translate into English, then you will get a normal status with an adequate translation. In short, this is just a mistake in translating the status of the parcel, but everything is fine with the parcel itself, so don't worry ..

There are also three-letter designations (Loacation), these are airport codes, often these are CAN(Guangzhou), PEK (Beijing) or PVG(Shanghai), although there are others .. To decrypt them, enter in the browser http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=ABC where instead of ABC enter your 3-character code or the second way, go to the IATA website (international aviation office) http://www.iata.org/publications/Pages/code-search.aspx and in the middle of the site you will see a search form, where in the drop-down list select the Location code, and in the empty field enter your a three-digit code and zhamakayte on the Search button, in general, as in the picture:

Parcel statuses in the country of destination

Upon arrival in the country of destination (for example, Russia, Belarus, Kazakhstan, Ukraine), the statuses of the parcels are more understandable. By the way, sometimes the parcel does not go straight to your city or town, but goes in transit through other cities, in the same way, when sending from China, the parcel can even go through neighboring countries, so you should not panic or worry, everything is fine, this is mail. So let's look at the typical statuses of parcels upon arrival in the country of destination, for most countries everything is about the same:

Import(Import) - the parcel has arrived (arrived) in the country of destination, it is being processed for transfer to customs.
Admission to customs- there is a transfer to customs for registration.
Customs clearance. Customs release- the parcel has passed all the necessary customs clearance and is being prepared for release from the sorting point MMPO(International Urine Exchange Site)
Left the place of international exchange MMPO- the parcel left customs and was handed over to the post office for further shipment.
Left the sorting center- the package has been sorted and sent to its destination.
Came to the place of delivery- the parcel arrived at the post office, which means that the parcel has arrived at your local post office and you can already go to receive it even without notification, or you can wait for the notification (usually they bring it to the mailbox, the one in your parodny).
Delivery to the addressee(Product Delivered) - the package has already been delivered to the recipient, receipt of the package has been confirmed by the recipient.

Problematic and unpleasant parcel statuses

Above, we described the standard statuses of the parcels, they mean that the parcel is on the way and travels (goes, flies, floats) to the recipient. It happens that a parcel can get stuck or get stuck on one status, statuses can be repeated, sometimes it can skip some statuses, this is normal and in most cases everything comes fine (sometimes with delays). But there are statuses that make you worry and mean problems:

Return. Other circumstances- this status means that something is wrong with your package. And it is returned to the sender. What is wrong, you can find out by calling the mail hotline or your local post office and indicate the track number (tracking number), they will tell you what needs to be done and possible reasons for returning the parcel.
Return. Return customs- this status means that at the customs stage, your parcel was turned back, most often if the address is not legible or some prohibited goods in the parcel (for example, spyware or something from the prohibited list), this status can also be if customs clearance was required, and the recipient refused to pay and clear the parcel.
Unsuccessful attempt of delivery- such a status is most often accompanied by a clarification of the reasons for the failure. This may be Incorrect (incorrect) address, Inaccurate address, Incomplete address, Addressee dropped out, etc. In such a situation, it is important to have time to pick up the parcel from the post office before the storage time of the parcel has expired (depending on your country, this is at least 5 and no more than 30 days, you can check this in your mail). Sometimes it happens that the zip code is incorrectly specified and the parcel arrived, but not to your post office, but to some neighboring one (call the post office, tell them the track number and they will prompt you at which address to pick up the parcel). Sometimes if you do not pick up the parcel on the first day, then this status may also appear, so perhaps the mail notification is already lying around in your mailbox.
Return. Expired shelf life- most likely you forgot or did not manage to receive the parcel on time and it was returned back to the sender.
Dosyl. Submission- most likely the parcel arrived at the wrong post office and was redirected to another. Do not worry, this is not a problem and means that the parcel goes on, but we recommend that you control this process and this situation, and then ask what the problem was, so that all your subsequent parcels go without such delays and nuances.

How to check the status of a parcel from China?

To do this, we recommend downloading and installing a special plug-in for your browser, which will allow you to track any international mail items with one click:
For Google Chrome browser: https://chrome.google.com/webstore/detail/aliexpress-tool/
For the Opera browser: https://addons.opera.com/ru/extensions/details/aliexpress-tool/?display=eng
For Mozilla / Firefox browser: https://addons.mozilla.org/en/firefox/addon/aliexpress-tool/

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Still have questions? ask your question in the online tech support chat or write it below in the comments

Very often on the site, people ask what this or that parcel status means. And since they ask, then we need to figure it out.

Postal status and order status on Aliexpress are two different things!

This article will talk about about postal statuses we also have an article. These are two different things. The order status is tracked in your. And reflects information about the parcel in the Aliexpress marketplace. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Don't be confused.

Not all orders can be tracked

Please note that not every package can be tracked during the movement from the seller to you. This is only possible if she has a trackable track. But how to find out about this BEFORE ordering?

In the case of Aliexpress - open, then click on Delivery

And after clicking you will have a menu with information about the delivery methods. The last column will display information about the availability of the track (Delivery Information).

If this field indicates Not available, then your order will not have a track when choosing this delivery, the parcel will not be tracked and you will not be able to find out the current postal status of the parcel.

How to track a parcel with Aliexpress

If this is your first time tracking your package and your package from Aliexpress, then read our article. If your package is not tracked at all, then read on.

Please note that the article describes the most common statuses. In fact, there are many more of them, but other statuses of parcels are much less common. And yet, for some private courier companies, especially in China, the same statuses can be denoted by different words. If you have any status that is not described in this article - ask in the comments, we will try to figure it out. Be sure to indicate where you saw this status!

Parcel statuses in the country of departure (for example, in China)

While the parcel is in the country of departure, it can have the following statuses:

Acceptance (Collection, Acceptance) - the parcel was handed over to the post office. It should be borne in mind that the parcel does not immediately begin to be tracked by the track number that the seller gave you. It takes some time to process the parcel entering the database. Usually the track starts being tracked within 10 days.
Opening (Parcel arrived at the transit point) ... Usually, the postal code of the transit point is also written next to this status. There can be many such statuses. Moreover, their order is not always correct. Probably the operators of the transit points do not immediately fill in the data. Therefore, one should not be surprised at the status of Opening after the Export.
Arrival at MMPO (Dispatching, Processing) ... In this status, the package is being prepared for export and shipment to the country of destination. For some shipping companies in China, this is the last status to be tracked.
Export (Departure from outward office of exchange, Total Export) - means that the parcel has passed all the necessary procedures and has been sent to the country of destination.

After the last status, it may take a long time for the parcel to be tracked in the destination country. If the parcel was sent without an international track, then it may stop being tracked altogether.

Parcel statuses in the country of destination (for example, RF)

Import (Import) - the parcel arrived in the country of destination. It is drawn up for transfer to customs.
Admission to customs - transfer to customs for registration.
Customs clearance. Customs release - the parcel has passed all the necessary customs clearance and is being prepared for release from MMPO
Left the place of international exchange MMPO - the parcel left customs and was handed over to the post office for further shipment.
Left the sorting center - the package has been sorted and sent to its destination.
Came to the place of delivery - the parcel arrived at the post office. In principle, you can already receive it. Or wait for a notification.
Delivery to the addressee (Product Delivered) - the parcel has ALREADY been delivered to the recipient.

Please note that in the interface for tracking the parcel at the Russian Post, on import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it may be seen that the parcel is not going to your post office. If the parcel has changed several statuses, and the index is still not correct, then you should start to worry.

Unpleasant parcel statuses

The package statuses described above are pretty standard. They mean that the package is on its way. Sometimes a parcel can get stuck on statuses, sometimes miss some, but, in most cases, everything is fine. However, there are statuses that unambiguously mean problems:

Return. Other circumstances - means that there is something wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. The best place to start is with the Russian Post Hotline 8-800-2005-888. After finding out the reasons and finding the culprit, you can think about what to do next.
Return. Return customs - similar to the previous point. Usually means that the address is not legible.
Unsuccessful attempt of delivery - usually accompanied by a clarification of the reasons for the failure. Inaccurate address, Incomplete address, Addressee dropped out, etc. In this situation, the main thing is to have time to reach the post office before the storage time of the parcel has expired - this is 30 days. Also check if the parcel arrived at the post office at all. Well, sometimes in the mail, such statuses are put in general from the lantern. But it's worth controlling.
Return. Expired shelf life - obviously, you forgot to receive the package on time and returned it.
Dosyl. Submission - the parcel arrived at the wrong post office and was redirected. That is, the parcel travels on. That is, this is not a problem, but you need to control the situation.

What do the letters at the end of the status mean (PEK, CAN, etc.)

These letters are often seen when tracking package status with China Air Post. They mean the IATA designations of the airports in which the parcel was registered. Their designations can be seen either on any service for purchasing air tickets (SkyScanner for example;)).

What does the NULL status mean (NULL, PEK)

This status is visible when tracking the status of the parcel in China Post. These are just the internal statuses of China post that they have not translated into English. Therefore, where there should be a translation, it is not, and instead of it NULL. If you can't bear to find out what kind of status it is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with google translator. True, this method does not always work. Sometimes in the Chinese version, some statuses are simply not there.

NULL, PEK means the package was at Beijing Airport. What she was doing there can be found in the Chinese version of China Air Post.

What does item arrived at OE in tne destination country mean?

OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means that the parcel has arrived at customs and is undergoing customs clearance.

The track (parcel status) has stopped changing, the parcel is not being tracked

Very often, anxious buyers start to worry when the status of the package suddenly stops changing. This often happens after export. It seems that quite recently the parcel moved briskly across China, changed statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like, the parcel stops moving ..

If you find out your situation, then we have analyzed this situation in detail in the article. In short, there are two options:

If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPochta, Belpochta) and more than 2-3 weeks have passed since the last status update, then well, your fears are not without foundation.
If your track has never been tracked on the mail site. You filmed the status of the parcel in your Aliexpress account or some specialized track verification site, or the track format is generally clearly different from the international one (the correct international one is something like this RR123456789CN). Then such a track during export often changes if the parcel is transferred to your state mail. That is, in your country, such a parcel travels under a different track (which you do not know, and, as a rule, you cannot find out). Well, the old track remains in its last status. That is, there is nothing to worry about at all. This situation is a variant of the norm.

But be that as it may. Whether your package is tracked from Aliexpress or not, the main thing that you should do is control the protection period and extend it if necessary or open a dispute.

Checking the seller on Aliexpress

Most problems with orders on Aliexpress can be avoided if you carefully choose a seller on Aliexpress BEFORE buying. This is not difficult and you can figure it out. But if time is expensive and there is no time to sort it out, then use our service.

Finally

I have repeatedly written a personal opinion that when ordering goods from China, you need to be patient. Don't worry if the parcel doesn't change its status for three days, a week, or two. This is a common occurrence. And even on holidays, of which there are many in China, everything stops at all. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then only control the expiration date of the protection. Than to monitor the movement of the parcel 20 times a day.

And use services and programs to control the movement of parcels. They are now quite different.

P.S. from February 2018:

In the comments, you often ask what this or that parcel status means. Most often, the ambiguity of the meaning of the status is associated with the crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel and to understand what your non-standard status means now is possible only by understanding how the parcel moved earlier. Therefore, if you want to ask something about your package:

Write the track number of your parcel.

And we will ignore or delete comments like "What does status XXX" mean. Forgive me, but I'm tired of copying and pasting "Write a track, we'll see" into the void.

Tracking postal parcels sent by Aliexpress sellers from China is not a very interesting business. And first of all, the lack of interest is explained by the incomprehensibility of the statuses of international items.

Let's see what is meant by incomprehensible inscriptions on sites for tracking IGO tracking codes (international postal items).

Parcel information received

Aliexpress sellers often register parcels using an electronic service. Therefore, the receipt of the tracking code in the order card does not indicate that the shipment is already at the postal carrier.

If the parcel has not yet arrived at the department of the logistics company, but at the same time it has already been issued by the sender in electronic form, the tracking status will indicate that "Information has been received" about it. Sometimes it can take up to 7 days from the moment of registering a parcel to its actual arrival at the post office in China.

You can find information about tracking numbers on our website.

Package accepted

Another option: "Reception".

As soon as the seller or courier delivers the parcel to the logistics service, fills in all the necessary documents, including the customs declaration, the status of the shipment changes to "Acceptance". For more information, you can find out about the time and place of reception in the country of the sender.

Left the point of receiving the parcel

So, everything is fine - the departure began its long journey to Russia.

On my way

Shipments are periodically registered at intermediate points - sorting centers. In such postal hubs, parcels can be reloaded from one type of transport to another, in general, they are distributed along the optimal trunk routes. At such "checkpoints" the recipient can receive data that his order is still moving in the direction of Russia.

Arrival at MMPO

In MMPO (places of international postal exchange), the items undergo customs procedures, inspection and registration, they are prepared for export from the country of origin. It is here that the dispatch (postal items grouped in boxes or large bags) is formed, intended for the MMPO of the recipient country.

Export

The "Export" status is assigned to shipments that have already been handed over to the carrier for delivery to the country of destination. When shipping goods from China, this status usually does not change for a long time during order tracking. The explanation is simple: for international shipments from China or Singapore, it is required to fill airplanes with a carrying capacity of 50 to 100 tons with mail.

There are other reasons for delays, for example, transit routes of flights, implying the presence of one or more intermediate points during the flight. In each of them there will be delays in the unloading / loading of parcels.

During the export process, the package will not be tracked.

It is believed that export takes 1-2 weeks, but it happens that the procedure takes up to 2 months. Although there is a recommendation, when this process is delayed, to apply for the search for the parcel. In the case of an order with Aliexpress, you need to ask the seller to deal with the situation. You will either be refunded the money, or the Buyer Protection Term will be extended in order to still find the lost items.

Import

This status appears only when the item is registered by the postal operator at the MMPO in the country of destination, that is, at the place of international postal exchange already on the territory of Russia.

Boxes (bags) with many parcels from the transit section of the aviation department are sent to MMPO. About a day after arriving at the center, the containers are opened and all shipments are registered, which is displayed on sites for tracking tracking codes. By the way, international parcels arriving in Russia are already expected at the centers - information about them arrives before arrival from the country of departure.

MMPO is located in Moscow, Vladivostok, Orenburg, St. Petersburg, Bryansk, Kaliningrad, Samara, Petrozavodsk and other cities. The choice of the city where the parcel will arrive depends on which flight was the best to send it from China, as well as on the degree of congestion of the MMPO.

Sometimes it seems more logical to send a parcel to Moscow for a Moscow recipient, but it is sent to Bryansk, and then transported by land transport to the city of destination. And, perhaps, the order will reach the addressee faster, due to the periodically low throughput of the Moscow center.

Transferred to customs

After registration at MMPO, the parcels are transferred for clearance to the Federal Customs Service. Then they go through customs transit, which means packaging by type and transfer to a specific site. All shipments go through an X-ray machine, where the operator examines their contents. By the way, dogs also work at customs - they sniff every parcel for drugs or spice.

If at least some suspicions arise, the parcels are opened by the operator in the presence of a responsible person - a customs officer. Reasons for autopsy:

availability (although it is not clear how with the help of an X-ray it is possible to sift through that the package contains counterfeit products);
the assumption that there are goods for commercial use (for example, a batch of nail polishes);
suspicion that prohibited goods are being shipped (weapons, drugs, chemicals, plant seeds, etc.).

If the parcel has been opened, then an inspection certificate will be attached to it. Two operators work with one customs officer. Customs performs its functions around the clock.

Detained by customs

One of the most unpleasant statuses.

Real people work at customs, not robots, so they carefully look at the information about the goods being sent. The low cost of an IGO appraisal, if there is a smartphone inside, will immediately lead to suspicions that the seller is trying to cheat customs. The same thing, if there is simply no information about the shipment, such packages are often opened at customs.

Customs officers know how to use the Internet, so they can manually check the real value of the goods, perhaps using the information on the IGO, in which store it was purchased.

Another very important point: it is checked whether the purchases made by the same person are not exceeded, so far, set at 1000 euros. The limit on the weight of the goods is also taken into account, it should not exceed 31 kg. If the limits are exceeded, then a customs receipt note is attached to the parcel for payment of 30% of the value of the goods. You can receive a shipment at the Russian Post only after paying the customs fee.

All of the above explains why goods periodically hang at customs: FCS employees need time to unpack suspicious IGOs, check the real value and other procedures.

Issued by customs

After checking by the customs service, the items are sent to the Russian Post for further shipment to the recipient. Where exactly the IGO is at the moment can be found from the post office index, which is written next to the next status of the shipment.

From the moment of transfer to the postal service, you can roughly calculate the arrival time of the order, taking into account the average delivery time of items across the territory of Russia.

Arrived at the sorting center

Traveling in Russia, parcels pass through numerous sorting centers, where the optimal main routes are determined. Numerous shipments are sorted and sealed in large boxes to prevent damage and loss.

The speed of sending IGOs across the territory of the Russian Federation is due to many factors, including such as:

travel by land or air;
the frequency of flights towards the city of destination;
the degree of loading of mail planes (if the loading limit is exceeded, then the departure is waiting for the next flight);
other.

There may be more than one sorting center on the route. After the IGO is registered at the regional sorting center, you can safely wait for the parcel for 1-2 days. And it is not necessary to wait for the notification in the mailbox. By presenting documents and a tracking number in the mail, you can ask to check if the shipment has arrived. In any case, there are slight delays on tracking sites due, among other things, to the fact that local postal operators may delay the registration of newly arrived mail at the office.

Submission

Sometimes in sorting centers, parcels are sent “to the wrong place”. Another option is that the Aliexpress seller confuses something when writing the recipient's address. The wrong index affects the most, and the name of the city, region, and the addressee's surname do not have much influence.

After the receipt of the IGO at the wrong address, the operators of the post offices draw up the "Submission" coupon and send the mail to the addressee. This is not a big deal, but it greatly lengthens the travel time of the departures.

Came to the place of delivery

After the employees of the local post office register the IGO, they write out a notice, which the postman will deliver to the addressee's mailbox. The presence of this notice speeds up the process of receiving the parcel.

If there is no notification (for example, the recipient did not wait for the postman after seeing the status change on the tracking site), then the post office operator will print it again. You need to have documents and tracking code with you.

Parcel delivered

Another option: "Handing over to the addressee."

The parcel was issued to the recipient at the post office specified in the status.

You can track parcels either on or in, which is installed in the browser. Take advantage of a convenient tool that allows you to control the movement of your orders from the moment they are sent from China to the moment they are received.

Sending and receiving letters, parcels, parcels is a part of modern life. Every day millions of people receive the coveted boxes or envelopes. "Russian Post" provides many services, one of which is tracking the parcel. What does it mean: "Left the sorting center"? What other statuses are there? if her number is not tracked? About this in the article.

Post office

Russian, which is the operator of the postal network and a backbone enterprise, is the Russian Post. What does it mean: "Left the sorting center"? This status is often encountered by senders or recipients using mail services. If a client sends a parcel, letter or parcel post, then a special track number is assigned to the shipment. With its help, you can track the location.

"Russian Post" offers its clients various types of services (reception, processing, transportation, delivery, transfers), exchange of written correspondence, international mail. In addition, the domestic company stores postal items, goods, cargo, distributes advertising, issues pensions, benefits, payments, accepts housing and utility payments, signs and distributes periodicals. Russian Post is also engaged in printing activities (creates and distributes postcards, stamps, envelopes, albums, catalogs), sells various goods wholesale and retail.

Many people are interested in: is the mail working well? What does it mean: "Left the sorting center"? This status may mean that the package or letter is on the way and will soon arrive at its destination. Russian Post, despite the criticism of this organization, is working properly. In the last year alone, it delivered more than 50% of orders from online stores. This is almost two hundred million parcels, one hundred and thirty million of which are international shipments. Most of its income is generated by the post office from the provision of financial services, letter post, parcels and EMS shipments. The structure of the company includes the central administrative office, which consists of 22 subdivisions and 10 macro-regional branches.

Peculiarities

What does it mean: "Left the sorting center"? This is the question asked by the clients of "Russian Post", all who are recipients. The sorting center is automated. It sorts letters, parcels, parcels by branches and district post offices, and processes outgoing items from all over the country. After the sender has put the envelope in the mailbox, it is taken out, sent to the post office, weighed and stamped with the date. Then the letters are taken to the sorting center.

More than a thousand employees work at such an enterprise. In terms of area, the center occupies twenty-nine thousand square meters, and it is located in Podolsk (Moscow region). What does it mean: "Left the sorting center"? This status means that the letter or parcel is sent to the recipient's post office. It is determined by the index. In addition to letters, parcels, parcels, EMS items, valuable, registered letters and items are processed in the center. Sorting by time lasts twenty hours. Three million shipments pass through the center every day.

Statuses

Status "Left the sorting center" - what does it mean? Before the addressee receives the parcel, it goes through many different stages. For example, the status "sorting" means that the shipment is still in the sorting center. Parcels are in special export bags that are opened, sorted and repackaged. The status "Arrived at the sorting center" means that the package has been delivered for sorting and distribution. If the shipment "Arrived at the place of international exchange", it is at customs, within the country, or awaiting shipment abroad. The designation "Left the place of international exchange" confirms the export operation.

What does it mean: "The parcel has left the sorting center"? If the recipient, after entering the identifier number on the site, saw this status, then the parcel will soon arrive at the post office. The final designation "arrived at the place of delivery" means that the recipient should contact the post office and pick up the shipment. Do not forget to take your passport in this case.

Identifier

If the parcel has left the sorting facility, it means that it will soon reach the recipient. The tracking number or postal ID comes to the rescue. This is a unique code of numbers that is assigned to all parcels. There is an internal Russian track number and an international one. Usually it is indicated on the check, which is issued after the registration of the shipment. If the parcel was sent after purchasing the item in the online store, the client is sent an identifier that can be used to track the shipment.

To do this, go to the "Russian Post" website, enter a number consisting of fourteen digits divided into semantic parts, click "OK". After processing the information, the user will see information about the status of the shipment. If the status "Lviv. Left the sorting center" does not change for a long time, it means that the parcel is already in. If the information is not updated for a long time, it is possible that the consignment has been waiting for a long time.

How much goes

What does it mean: "Processing. Left the sorting center"? If the recipient, after entering the unique identifier number, found such an inscription, this may mean that the parcel is still in the center or has recently been sent. In terms of time on the territory of Russia, parcels take about two weeks, depending on the distance, weather conditions and other factors.

Letter

What does it mean: "The letter has left the sorting center"? This status sometimes means that the information on the site has not been updated for a long time. In the center, operators receive incoming letters, read the barcode, and register. All data are uploaded to the official website of the Russian Post. You can track the path of the letter using the identifier. Containers with letter post, express mail and parcels are distributed among the workshops. Sorting process but not complete. Employees scan each correspondence manually and log it.

Package

What does it mean: "The parcel has left the sorting center"? This status often indicates that it was sorted and shipped to its destination. In Podolsk, parcels are distributed across six automated lines. The first is used for international shipments, the second is used for small goods, and the rest are for regular parcels. Parcels are loaded onto manually, parcels are scanned and sorted automatically. In addition, they are checked for the presence of explosive substances.