For people living in an urban culture who need to constantly keep their finger on the pulse, the forwarding service is very useful. The citizens of our country who truly value time are no exception. The forwarding service from a landline phone to a mobile phone from Rostelecom is very convenient. Available to absolutely all subscribers without exception.
How can forwarding from a landline be useful?
The option given as an example guarantees certain advantages to those who simultaneously use several means of communication. Firstly, they always stay up to date, and secondly, several people can answer one call, which is especially valuable when it comes to group work. It should be noted that the provider Rostelecom offers redirection not only from a landline phone to a mobile phone, but also from online messengers. Technically, such a service is quite specific, but we are not talking about it now.If we talk about call forwarding by Rostelecom in general, we can highlight the one that is carried out from a landline number to a landline number, and the one that is related to a mobile phone. The first option is in demand among office workers and small enterprises where one number is serviced by several devices. The second one will be useful when it comes to advertising and disseminating information about the brand.
Under what conditions is the forwarding service provided?
Redirection from landline to mobile by Rostelecom is carried out in various ways. Each of them starts working as soon as the main number does not accept the call. The types of forwarding offered by the operator are available to all subscribers without exception:
- Unconditional forwarding from Rostelecom - dialing to a new number is carried out regardless of the reason for the subscriber’s inability to reach a landline number. Activation of the service is carried out by dialing the combination *21*phone number (without plus)# and a call button. Using the same combination of symbols and numbers (*21#) , you can find out the status of the service.
- When the number is busy - if one operator does not answer, the second one connects. In this case, a similar combination is used, namely *22*connected number# and a call button.
- Forwarding Rostelecom from a landline phone after 4 calls is an option for the most persistent. For those who intensively “attack” one number, it redirects the call to a secondary one. To activate, dial a request from your phone *19*, then phone number, # call button.
As far as fees are concerned, charging a certain amount of money is stipulated. Price call forwarding in the home region is 1.5 rub./min. An important point: outside the state, tariffs are carried out in accordance with roaming tariffs, which means the price is higher. You can deactivate the service by entering the phone menu and going to Settings - Call forwarding - Disable. If any difficulties arise, you can always contact the Call Center for help.
Landline telephones are gradually becoming a thing of the past, giving way to mobile communications. This is largely because your cell phone is always within reach, reducing the risk of missing an important call. But what about landline owners? Rostelecom came up with a way to avoid missed home calls. Call forwarding from a landline phone to a mobile phone can be activated by any of its subscribers, even without contacting the operator. How to do this and who can use the service – read below.
Block of forwarding services
For Rostelecom subscribers, call forwarding is available in five different options. Which one to choose is up to each user to decide independently, depending on the situation. The range of offers includes:
- unconditional forwarding – all calls received on a landline telephone are automatically forwarded to another number;
- when busy – if the home phone is busy, the call will be transferred to the client’s cell phone;
- call redirection if there is no answer - if the client does not answer after several rings, the call is transferred to the coordinates specified by him when setting up;
- transfer of incoming calls - even after the connection is established, the user can redirect the call to another person, or to his cell phone;
- simultaneous call – incoming calls will be sent immediately to both the client’s cell phone and landline phone.
The most popular service among private clients is unconditional forwarding from Rostelecom. Companies using the telephone service of this operator also often connect services of the last three categories. This allows them not to miss requests from clients and partners during lunch breaks, after the end of the working day, and also due to forced absences of employees.
Who can activate the service?
Call transfer is available to clients of all categories. Both individuals and companies using communications from RTC can connect to it. The type of tariff plan used by the client does not matter.
Important! There may be restrictions on access to forwarding in some regions of the Russian Federation. Before activating the service, we recommend that you check the possibility of this action with the company’s customer support service: 8-800-100-08-00.
How much does it cost to connect?
For the Rostelecom operator, forwarding from a landline phone to a landline or to a mobile phone is included in the basic package of additional services available under any of the tariff plans. The operator does not charge any additional fees for connection or monthly use.
Important! Previously, the company charged 1.5 rubles for redirection, but today this practice has been abolished.
Switch setting
You can set up call transfer from your home line if the subscriber has a push-button device installed. First you need to switch it to tone mode. Usually, to do this, just press the star key after picking up the handset of the device. Further actions will depend on what type of redirection the client needs.
Unconditional
To connect to the service, you need to dial the combination *21* on the device’s keyboard. Next, we immediately dial the mobile number to which the call will be redirected (it is dialed in 11-digit form, without a plus at the beginning). We finish entering the command by pressing the # key.
If the entry is made correctly, the RTK answering machine will report a successful connection. The subscriber can independently check at any time whether redirection is enabled by dialing *#21#.
Important! Since activation of the service is free, it can be activated and disconnected an unlimited number of times - for example, before leaving home if a person is waiting for an important call.
When the number is busy
How to set up Rostelecom forwarding to a mobile phone if the landline line is busy? We dial the command *22* on the phone<номер для перевода>#. As in the previous case, the answering machine will inform you whether the service has been connected.
Important! You can check the service status by dialing *#22# from the tone mode.
If there is no answer
All incoming redirection services are connected using the same algorithm. Only the command codes change. Thus, the code *19*number# activates redirection of an incoming call if the subscriber does not answer for a long time.
Important! The number is entered according to the same rules as in previous cases. You can set both a landline and a cell phone as the recipient.
How to disable the option?
Rostelecom call forwarding to another number can be connected by the user an unlimited number of times. However, at the time of activation, you can select only one of the proposed types of call switching. That is, if a subscriber sets up unconditional transfer of incoming calls, it will no longer be possible to activate transfer when the number is busy.
To make communication more convenient, it is sometimes necessary to change call switching modes. And, therefore, it is worth knowing how you can deactivate an already connected option. This is done simply - the same way, from a stationary device. Only the shutdown commands differ:
- ##21# - for unconditional;
- ##22# - for transfer when busy;
- ##19# - to redirect if there is no response.
Important! If a subscriber needs to change the number to which the system will transfer incoming calls, he will have to first deactivate the already connected service and then reactivate it with new coordinates for redirection. You cannot change the parameters of an already connected option.
Setup for rotary phone owners
Any client who has a push-button telephone has access to Rostelecom call forwarding. You can reconfigure your landline phone to a mobile or other home number in a couple of minutes. But what about the owners of disk drives? It is impossible to send a digital command from their equipment. Does this mean that the service is not available to them?
Not really. Any subscriber can activate forwarding by contacting Rostelecom service support. The contacts here will be the same as for other services of the provider: 8-800-100-08-80.
During the call, the operator will ask the subscriber to provide his personal information:
- personal account numbers;
- the address where the telephone is installed.
This is necessary for authentication. Then the service employee will accept the request to connect call forwarding and ask the subscriber to dictate the number to which the transfer will need to be made. The service will be activated within a few minutes.
Important! Operators do not check who owns the line to which incoming calls will be transferred due to lack of technical capabilities. You can set calls to be transferred to a phone registered to another person, or even to a company.
Also, with the help of the support service, you can disable the service or change its settings. Naturally, this is not as convenient as changing the parameters yourself, since it takes more time. But in the absence of a modern device, this is the only way out for RTK subscribers.
A virtual number for business is a convenient way to communicate with clients. Ability to configure flexible forwarding. A virtual phone number can easily combine other numbers of your business, now you can receive calls to a multi-channel number that works using cloud technologies. Each business has its own specifics, features and rules; setting up a communication model based on the objectives of your business is a confident step towards successful process control. Setting up rules for receiving incoming calls can take into account such parameters as the time the call was received, the caller's number, etc. Customizable call forwarding parameters allow you to create groups of employee telephones and distribute the load between groups.
Call forwarding to mobile: the right decision!
The virtual number service allows you to forward calls received to the client’s landline number to a mobile phone. Very often a situation occurs that a company’s office must move to another location and the company’s owners often have a question: what to do with communications? Subscribers to the virtual number service do not have to worry about moving, because the number operating using cloud technology is not physically tied to a location. It is worth noting that clients who have activated the virtual number service can create a voice greeting that their potential clients will hear. A high-quality voice greeting speaks about the company’s image and allows for competent communication with the client.Beautiful virtual city number with forwarding to mobile phone
The Skytel website presents a unique numbering resource, and you can easily choose a phone number that your customers and partners will easily remember. It should be noted that you can also enable the call recording function. All calls received to your virtual number will be recorded in a special sound file, therefore, you will be able to listen and download the sound file. These statistics will allow you to better track the quality of the sales department’s work.Among the huge number of services that cellular operators offer their subscribers, there are not many truly irreplaceable tools that can significantly facilitate both work and ordinary communication. You can even count them, as they say, on your fingers. And one of these services is redirection. We'll talk about it today.
What is a forwarding service?
This option was created to provide subscribers with the opportunity to receive incoming calls even if the phone number to which the incoming subscriber is dialing is unavailable or is out of network coverage.
Of course, all the nuances of the functioning of this service are configured individually. It is important to note that directly due to the relative complexity of setting up this option, subscribers refuse to use this convenient service. And they do it all in vain, because you can figure out the setup quite quickly, and below we are going to deal with this issue.
How to enable forwarding
First, to start using the option, you need to activate it. This option is available to subscribers when filling out a written application in the office or when contacting the support service specialists at the contact center. Naturally, the second method is more comfortable, and we recommend using it.
Depending on the region of connection, as well as the type of service provided to subscribers (mobile/landline), the cost of connecting to the service and the subscription fee for its use may differ.
Operating modes and option settings
The forwarding service from Rostelecom can operate in several modes, the list of which comes down to three options:
- Unconditional.
- When the number is busy.
- If there is no answer.
We suggest below to understand the basic conditions of each type of redirection, as well as how to configure them:
- The unconditional option implies automatic redirection of incoming calls to the specified number, regardless of the reason for which the call was not made. This is an ideal option for setting up the service for those subscribers who do not want to understand all the settings of the option. Activation of the service is carried out by dialing a USSD request of the form *21*TELEPHONE# instead of “PHONE”, you must specify the number to which the call will be redirected. If you want to view the current service settings, Rostelecom has provided an additional command for this purpose: *#21#;
- The forwarding function when a number is busy, perhaps, does not require further explanation, because with it everything is already extremely obvious: if the number to which an incoming call is made is busy, it will automatically be transferred to an additional one specified in the service settings. Configuration is carried out by entering the combination *22*TELEPHONE#. You can check the status of the service to make any possible adjustments by entering the combination *#22#;
- The last option of the service involves automatic transfer of the calling subscriber, provided that after 4 calls no answer was received. Activation of the service is available using the code *19*TELEPHONE#. You can check the service status using the code *#19#.
How to disable forwarding on Rostelecom
If you no longer need to use this option, or decide to refuse to pay a subscription fee for its use, the Rostelecom operator, naturally, has provided appropriate options for disabling it. You can use the following USSD combinations.
Any employee can easily configure this function in the Quickfon interface. Wherein call forwarding works on all devices. Be it a mobile, landline or any other number.
Use our services anywhere.
- Quickfon provides the ability to use all PBX functions regardless of your location.
- You can organize a conference right during a call.
- You will be able to answer a client’s call from a mobile or any other phone anywhere in the world.
- Forward calls to your usual means of communication. Call forwarding from landline to mobile does not require you to tell clients your personal number.
Call forwarding from landline to mobile will be a good solution for you and your business.
Modern business needs to ensure good, and most importantly, high-quality communication. And for this it is not enough to have several phones. You need to get the most out of it. It is offered to help you.
A small list of our services:
- Saving numbers in case of moving and much more.
Advantages of cooperation with us
Our company will help you use all the capabilities of your phone using virtual PBX. Function " Call forwarding» will provide you with the opportunity to stay in touch even if you are not in the office; you just need to set up call forwarding in your personal account. Any employee can easily customize this system according to their needs.
Also, forwarding incoming calls allows you to distribute them evenly, which will greatly facilitate the work of your secretaries, and will also help the client to reach the right specialist on their own.
Features of work
Call forwarding from landline to mobile does not require the purchase of new equipment. It could be absolutely any phone.
