Why did they turn off hd channels on tricolor tv. Basic channels do not work, informational one works

8-800-500-01-23
8-812-332-34-98

Most frequently asked question, asked by the Tricolor TV Subscriber Support Service, is a question that is associated with the lack of reception of television and radio channels, if the sign “Encoded DRE channel”, “No access” or “No signal” appears on the TV screen.

Consider the most common situations associated with the lack of broadcasting of Tricolor TV channels.

1. The inscription on the TV "No signal".

You need to find out if this message is being output by the satellite receiver or the TV. The easiest way to do this is to pick up the satellite receiver's remote control and press the "OK" key, the receiver should respond to pressing this key, the Tricolor TV channel list should appear on the TV screen, or an inscription saying that the channel list empty

The receiver responds to pressing "OK"
In this case, there may be several reasons for the “no signal” message:

1. If a small-diameter satellite dish (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.

2. Lost setting satellite dish, the cause may be a strong wind or a blizzard. You need to call a specialist, or try to set up a satellite signal yourself. To do this, you need to gradually, by centimeter, change direction satellite dish, fixing the antenna in each position for 3-5 seconds. until a picture appears on the Tricolor TV Info Channel. Quality satellite signal just right to see by calling the signal scale on the TV screen ( double tap to the red key "F1" or "i" on the receiver's remote control). The scales for the quality and strength of the satellite signal can be found at the bottom of the screen on the left (strength) and right (signal quality). For stable reception TV channels Tricolor TV, it is necessary that both scales of quality and signal strength be filled by more than 70%.

3. Some channels show, and on some that previously showed normally, there is no signal sign. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search. Using the remote control, enter the receiver's menu, "Search for Tricolor TV channels" and scan the Tricolor TV channels.

4. Fault satellite converter- Converter needs to be replaced

5. Break coaxial cable from the satellite dish to the receiver

The receiver does not respond to pressing "OK"

1. In this case, it can be assumed that no signal messages are issued by your television receiver. The reason for the lack of a signal may be that you are switching the wrong TV input to which it is connected satellite receiver. In case the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the key " Source", Which activates one or another input television receiver, and switch to the desired input.

2. In the case of a receiver GS 8306, common problem there is an accidental switching of the outputs of the GS 8306 receiver, using the "Input signal" key located in the left - upper part of the GS 8306 remote control. Determine which output of the receiver is in this moment is activated, it is possible according to the indication, if it is lit top part indicator (the indicator is located on the front panel, on the left) - the RCA output (bells) is activated, the Bottom part indicator - HDMI output is enabled.

2. The inscription on the TV "coded channel DRE", "No access".

You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:

Through the personal account of Tricolor TV, about how to create and use

On the Tricolor TV website, in the "subscribers" section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.

If Tricolor TV subscription is active:

1. Check whether your receiver "sees" the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item "Status". If the ID number is missing.

If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), unplug the receiver from the power supply, remove the smart card from the card reader slot, check if it is inserted correctly.

If your receiver does not have a Tricolor TV smart card (all MPEG2, GS 8300, GS 8300M receivers), most likely the problem is due to the failure of the built-in Tricolor TV access module, such a receiver needs repair.

2. The receiver determines the ID number and the subscription is active.

Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan the channels

In case your satellite receiver was disconnected from the power supply network for more than 3 days, the channels could be encoded. In this case, you should obtain activation keys. Unplug the receiver from the mains for one minute, then plug it back in. See if Infochannel shows Tricolor TV. Then switch the satellite receiver to the Kinopokaz channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, the Tricolor TV channels must be decoded.

In the future, try to leave the receiver turned on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be - the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the "Optimum" or "Maximum HD" package is carried out without subscription fee. In this case, extend Tricolor TV packages.

In this article, we tried to describe the most common problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment, our phones in Murmansk are 750-335 and 236-335.

Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98

The article describes ways to solve problems associated with the lack of display of Tricolor basic channels.

Tricolor provides its customers with the opportunity to view free TV channels with the appropriate equipment. They are called basic. The package contains 20 TV channels general purpose, radio stations, information channels and a channel broadcasting in the TV shop format.

Broadcasting free channels general purpose is approved at the legislative level. But sometimes the list may change.

It should be borne in mind that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, troubleshooting methods.

The teleshop allows Tricolor subscribers to make purchases without leaving their homes.

Reasons for not showing basic channels

Subscribers may encounter the problem of not broadcasting on basic channels. The message "No signal" appears. The error is possible in different occasions– bad weather, settings failure, equipment malfunction or malfunction, subscription has ended. Causes of hardware failures are categorized as:

• No power or incorrect completion of automatic settings;
• Reset last settings;
• Incorrect installation of the smart card;
• Unconfirmed data;
• Software update failed;
• No package fee has been paid;
• Breakage of the cable from the dish to the receiver;
• Preventive work.

Don't panic when a problem occurs. It can be solved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal can be related to other factors.

For example, television broadcasts may be interrupted due to outdated equipment. Then you should think about replacing the existing receiver.

Ways to solve the problem

Eliminate the problem of the lack of television broadcasting of free channels is to check the correct connection of the cable. If everything is connected correctly, then you should perform other actions.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

Having made a restart, the equipment goes into normal mode work. If this does not happen, then you need to click on the display of the information channel (should show regularly). If there is no TV broadcast on the info channel, it can be judged that the tuning functions have failed. You should proceed to the step of resetting the settings to the factory settings (set by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting the tuning functions:

It is worth considering that in the case of the end of the paid period of subscription to the tariff, the basic list of TV channels is sent to the end of the entire list. Therefore, they are after channel 100.

If the actions taken did not help, it is necessary to check the cable travel from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or misorientation is detected, adjust the dish and perform re-search TV channels.

Software Update

In order to improve the display and protect against unauthorized access, the provider recommends regular software updates. If not done on time this operation, then the TV channels may be stopped. Software update should be carried out at exit new version system support so that further channel display is available.

Do not turn off the power during the software update.

To update, use the "Updates" item in the receiver's menu. The progress of the operation implies the inclusion of equipment to prevent partial overwriting of files. Accidental dubbing will result in equipment malfunction and no broadcast.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to the incorrect installation of the card in the card capture reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, and the failure of the receiver.

Read more about smart card problem - .

After verifying the correct insertion of the card, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or eliminate the malfunction of the receiver.

Data not confirmed

Data confirmation is required if the user has not done so before. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator, when specifying the ID number and contact details, will be able to confirm.

Basic channels do not work, informational one works

If information channel shows, then the problem of the lack of telecasting of basic channels occurs due to the non-confirmation of the subscriber's data or the invisibility of the smart card. Data validation has been described above. The visibility of the map is determined correct installation it into a working card capture reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Changing the price of the basic package

The Company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company's services for a long time. The information channel warns of a change in the tariff policy, so the subscriber must pay the required amount to the account on time.

Cunning Tricolor (basic channels do not work due to the fault of the provider)

Tricolor Company offers subscribers to pay for the provided package in installments. If this method of payment is chosen, then compound amounts are paid up to specific date. If there is a lack of funds on the subscriber's account, the company does not guarantee the TV display of basic channels.

And also in case of unilateral termination of the contract, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of the broadcasting of free channels.

If all the methods have been tried, but the problem is not solved, then you should contact the support service. The operator will explain what to do in such a situation.

For all positive moments satellite television, Tricolor TV subscribers are often faced with the fact that all channels or some of them do not show. Facing operational disruptions satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

You can solve this problem by identifying the cause of the occurrence.

On all channels except informational

• First you need to clarify the activity of the subscriber subscription. It can be done in the following ways: in the menu of the TV receiver, on the official website (section "Payment") or personal account.
• If the subscription is active and the problem persists, then you will need to update the activation keys. A request to resend the keys can be made in your account. After that, the receiver must be rebooted and left on one of the channels to which there is no access. The TV itself can be turned off. The arrival of the signal takes no more than 8 hours.
• Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or card conditional access installed incorrectly in the receiver. To check this option, in the case of a smart card, you need to get it, put it back in and restart the power supply. A power reset is sufficient for the access card.
• If the ID does not appear on the screen, then the receiver has stopped reading the card. The solution may be to contact the service department.

Only on some

• In this case, you will need to start auto-search. New channels must be saved.
• As a result of the update, the problematic TV channels completely disappeared from the list, which means that they stopped broadcasting, i.e. as part of paid packages there have been changes. It will be necessary to refine the new composition.
• There may be such an option: TV channels without access remained in the new list, but the problem was not resolved. It is necessary to disconnect the receiver from the power supply and turn it on again.
• If the channels still do not work, you need to reset the settings to the factory settings: in the equipment menu, select the "Factory settings" item and click "OK". After that, you need to restart the receiver and re-configure it according to the instructions.
• If, after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

The inscription on the screen "No signal"

Such an inscription may indicate the loss of the broadcast signal. The reasons for the occurrence are different. To determine them, you need to clarify the quality of the signal: press the F1 button on the remote control.

1. If the capacity is less than 70%, the following options should be considered.
   • Bad weather may degrade broadcast quality. As soon as the weather improves, the signal will become reliable.
   • Stable broadcasting may be hindered by interference in the area (trees, high buildings). Moving the antenna will solve the problem.
   • Cause low level may be wrong settings antenna or cable damage. You can fix these problems yourself or call a specialist.
   • The reason for the lack of images may be technical problems on the part of the service provider.
2. If the broadcast quality is more than 70%, then it is necessary to conduct a series successive actions(with transition to next step in case of failure on the previous one).
   • Re-scan for channels.
   • Restart the receiver.
   • Reset settings to factory settings.

If access to TV channels could not be restored

If all the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. It can be done different ways:

• +7-800-500-0123
• Communication via Viber and WhatsApp at +7-911-101-0123
• Call through the site (in the Support section)
• Skype: support_tricolor_tv
• Online chat on the website
• Application for technical support (you must fill out the contact form in the appropriate section)

Most recently, Tricolor TV subscribers faced another nuisance - the super-popular TNT channel stopped showing. Why did this happen?

Happened a technical error broadcast stream. The Tricolor management, together with the TNT broadcasting directorate, made every effort to promptly resolve the situation. At the moment, the problems have been eliminated and broadcasting has resumed, so far only in test mode. Unfortunately, the channel is still not working for many satellite TV users.

For example, because the broadcast frequency has changed, but the receiver settings have remained the same. It is necessary to update the list of channels "Tricolor" through the menu of the receiver. TNT broadcasting will be restored. If not, contact your service provider for manual settings for the channel.

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It is also possible that the subscription to the Optimum package has ended. In this case, broadcasting of other programs also stops. The exception is a dozen federal channels. You must pay for a subscription for the coming year. Broadcasting of TNT and other programs will be restored within 24 hours. Sometimes you have to turn to hot telephone line Tricolor Customer Support Center with a request to force unblock stopped programs. Rarely, but such a situation occurs.

If you have not updated in a timely manner software receiver via satellite, or performed it incorrectly, the operation of some channels, including TNT, becomes impossible. Follow the timing of software updates on the information channel "Tricolor". Software upgrade - simple procedure that everyone can handle. The main thing is not to turn off the power supply of the receiver at the time of the operation. If the deadlines for software updates have expired, but the procedure has not been carried out by you, you will have to take the receiver to the point of an authorized Tricolor dealer, where they will necessary settings.

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