A Moscow taxi driver found a way to hack the Yandex.Taxi application and be the first to receive orders. He told his story to the Moslent newspaper.

According to the driver, Yandex.Taxi and Gett are the most popular taxi services in Moscow, and, unlike Uber, they allow you to make good money thanks to high prices for customers. At the same time, Yandex cooperates only with professional taxi drivers and only at the level of taxi companies and dispatch services - without registering individuals.

This causes certain difficulties for drivers, including the need to create dispatch services through which they can register with Yandex.Taxi. At the same time, part of the money earned goes to these services, and part to Yandex.

However, the taxi driver was not confused by this, but by the problems with the rating, which directly affects the number of orders. This indicator, earned by "enormous labor", fell sharply several times from a level of about 4.9 (maximum - 5.0) to 3.3-3.4.

There were no complaints from customers, no order disruptions, no bad ratings seemed to be. Why "sort of", because the driver has no way to find out about the reasons for the drop in the rating. Yandex does not communicate directly with drivers! And he only pretends to communicate with taxi companies (I have never been able to receive a response from Yandex to a request from a taxi company). When your rating drops, you stop receiving orders.

Yandex.Taxi driver

When the driver tried to contact Yandex directly to find out why there are sharp drops in the rating, the company told him that they did not communicate with taxi drivers.

My persistence did succeed, and I got through to some manager who you know what he did? I called the CEO of my company, who just kicked me out of there! What to do in such a situation? Right! In any way, overcome this "Yandex".

Yandex.Taxi driver

After that, the driver spent three to four months learning how to decompile and “rebuild” the Yandex.Taxometer Android application (Yandex.Taxi driver's client). This allowed him to change how the program calculates his rating, as well as to receive priority when ordering a car.

I became the only (hopefully) Moscow taxi driver with a similar priority. There are drivers with a priority assigned by Yandex itself, but, as you understand, I decided not to wait for favors from the service, but to take everything into my own hands. Many even approached me with a request to sell the program.

Yandex.Taxi driver

Screenshot of the Yandex.Taxometer application

The man claims that a "caste" of those who hacked the application has already formed among the drivers, but his assembly, according to him, is unique. Despite all attempts by Yandex to eliminate the vulnerability, it managed to find loopholes over and over again.

Will I achieve full control over the "Y. Taxometer" again? Do not know. But having learned the essence of the work after a thorough study of the application, I can now, in principle, and without any edits, have, if not all, but many advantages over the drivers.

Here is my answer to Yandex, which considers it beneath its dignity to communicate with drivers and regularly arrange a real hell at work for taxi drivers in the form of almost daily program glitches and imperfections, although the program existed in test mode for more than six months.

There may be many reasons for this, but one of the most common is the omission of the MCC mobile quality control.

And this can happen by pure chance. You simply did not see this order, for example, you went out to smoke or helped the passenger to take out the luggage, but the order has already been closed and went online. There may be many reasons, but this is not an excuse for the service. You will have to explain and prove that you did it unintentionally. But already at stationary quality control.

This is problematic, you will have to go, most likely to go far. Waste time and nerves.

Therefore, it is worth knowing the possible reasons and trying not to fall into the trap.

And if, nevertheless, something went wrong, you should know what to do.

If you are blocked, you will learn about it from the message that you receive in the Taximeter. The message will also indicate the reason, the period of blocking and the conditions for unblocking, if any.

If you cannot enter the program, then you have been blocked by your taxi fleet or the partner through which you work. The reason for blocking can be found on the yellow bar at the top.

Also, if you see the message "Access suspended", it means that the taxi company or your partner is blocked.

Not only a message can come about the blocking, but also a notification about the disconnection of orders.

This can be due to 3 reasons and they will be indicated as follows.

You go online, but no orders come. In this case, the indicator turns red.

Temporary locks

If you have committed a minor violation and do not do them systematically, then you will be temporarily blocked. If it is you (the driver) who are blocked, then you do not need to take any action. Wait until the end of the blocking and you will start receiving orders again.

If your car is blocked, then you should not wait for the blocking, you can immediately change to another car and continue to fulfill orders.

Violation	In case of primary violation	On repeated violation	In case of systematic deliberate violation
Not enough accepted and completed orders	Yandex.Taxi orders will temporarily stop arriving for several hours	With each next violation, you will have to stay without orders twice as long
Failure to comply with Yandex.Taxi service standards	From commenting to disabling Yandex.Taxi orders for 12 hours	Disconnecting the driver from Yandex.Taxi orders for up to 24 hours	Blacklisting
Failure to comply with the rules of behavior in non-standard situations
If the driver did not come to order or left with other passengers
Cheating, as a result of which the passenger overpaid
When passing the photo control: the image is fuzzy, the photos were taken out of order, one of them is missing or part of the declared element is not visible
Arrival to the client with a stranger in the car
Drop in rating below "4" points	Disconnecting the driver from Yandex.Taxi orders for a period until the rating is higher than "4" points

Please note that another reason for disabling the ability to receive orders from Yandex.Taxi may be that you do not have enough funds. Then contact your taxi company or partner, or top up your account.

Black list

If the block is not temporary, then you are blacklisted.

Violation	In case of primary violation
The trunk is more than 50% full	Adding a car to the blacklist and calling the CCM
Refusal to pass any quality control check, photos taken from other photos or electronic device	Adding a driver and a vehicle to the blacklist
Very dirty car (identified on MCC and CCM)	Adding a car to the blacklist
The car is faulty (including damaged paintwork and seat belts), branding rules are violated
Gross violations of Yandex.Taxi service standards	Adding a driver and a car to the blacklist without the right to unlock

Here I would also like to draw your attention to the fact that if you violate the rules with enviable regularity, especially the Yandex.Taxi service standards, you will be blocked forever

What to do if you are blocked

If you are still blocked, then you need to find out what is the reason? First check the indicator, it will turn red. Also go and see the "Messages" section. Another way to find out the reason is to contact your taxi company / partner or write to the Yandex.Taxi support service. To do this, fill out a special form, if necessary, attach a photo or screenshot. You can also contact technical support via Taximeter, section "Technical support" .

The temporary blocking is automatically disabled after the expiration of the period for which the restriction was imposed. To get out of the blacklist, take measures to eliminate the reason for the blocking and report this to Yandex, send photos confirming the elimination of the reason for the blocking (if required). The support service will inform you as soon as a decision is made to remove the restrictions from you.

Attention! There is no additional status “Blocked” in the Taximeter. Follow the posts for information on blocking.

Haven't you had orders for a long time? Make sure your Taximeter is set up correctly and everything is fine with your device.

Access to Yandex.Taxi orders opens only after the newbie driver has successfully passed the photo control.

The verification request comes automatically - take a photo of your driver's license and car and send it to our team.

In order for you to receive orders, the Taximeter must be in the On Line status.

Important! The Taximeter is equipped with protection against accidental decrease in the driver's performance.

It works like this: if the driver has not accepted three orders in a row, the "Busy" status is automatically turned on. The taximeter thinks you are distracted or busy. Everything's under control? Just click "On Line" and keep working.

If the signal disappears, restart the device or turn on the "Airplane" mode, wait a few seconds, turn it off and check if the network is up and the geolocation is working. And do not forget that the Internet always disappears during a telephone conversation.

Your device may be out of specification. Please read the.

If the transmission of the GPS signal is disabled, then your coordinates are transmitted incorrectly and orders are not received.

To receive orders stably, keep Wi-Fi on and do not use the power saving mode.

There are no orders at certain times in some areas of the city. We have come up with a demand map for you in the Taximeter: the purple color will tell you where there are more orders.

Your cancellations directly affect the ability to receive new orders. After confirming the call, you have already made a decision and a passenger is waiting for you. So, only an emergency situation can serve as a reason for canceling an order: your health or a serious technical malfunction of the car.

Most often, a driver temporarily loses access to Yandex.Taxi orders if he received a lot of low ratings from passengers and / or dropped the Activity indicator.

Pay attention to the indicators that are responsible for your rating and Activity. All of them must be green for you to receive new orders.

When at least one of them falls too low, a splash screen appears on the Taximeter's main screen, which indicates the reasons for blocking, its validity period and cancellation conditions.

GET STARTED IN THE YANDEX SYSTEM. YOU WILL BE ABLE TO TAXI IN AN HOUR.

NECESSARILY:

READ all information on Registration and watch Video Tutorials !!!

FOR WORK IN THE PROGRAM "YANDEX.TAXOMETER"

You need a Tablet or Smartphone, Just on ANDROID not lower than version 4.4, which supports 4G Internet.

On other operating systems (IOS, Windows, Bada etc.) Yandex.Taxometer program DOES NOT WORK.

1. Login On its electronic media to the application « PLAY MARKET»

1. DOWNLOAD program "YANDEX.TAXOMETER"

1. ZLet go Appendix "YANDEX.TAXOMETER" on a mobile device.

1. ENTER

TAXOPARK NAME: AUTOVEK (Name of your city). For example: AVTOVEK Krasnodar, AVTOVEK Omsk, etc.

(In the search box, type AUTOVEK, then under it, scroll through the list of Taxi fleets, find the one you need, and insert it)

TELEPHONE: Enter the phone number that you indicated in the form during registration

PASSWORD: Enter the password (the password consists of 7 digits) provided by Taxopark

1. THE START SCREEN IN THE PROGRAM IS "MAP".

the "MAP" shows:

"Traffic lights" (in the upper left corner): by clicking on which you can see traffic jams in your city "Demand Map"(purple squares on the Map) areas of active demand for taxis and... In those moments when there are a lot of orders and few cars, the client can place an order at an increased cost. If the order has a coefficient of 1.2, then its cost is 2 times more, the coefficients of 1.3 are 3 times more, there are coefficients: 3-300%, 2-200%.

Customer Orders (green circles on the Map)

List of Park Orders (in the upper right corner)

"+" Plus, "-" Minus buttons "Increase" and "Decrease" the size of the Map

Instant "Increase" and "Decrease" Map

Toll road (letter "R")

1. THERE ARE ONLY TWO STATUSES IN THE "TAXOMETER": "BUSY" AND "ON LINE".

SUPPLY THE "BUSY" STATUS IN THE PROGRAM(Red Indication) during adjustments, and also if you need a break or need to refuel the car (A red circle with the word "Busy" should be lit in the upper left corner). The Busy status ensures that no more orders will be received.

GIVE STATUS "FREE"(Green LED) when you are ready to take orders.

(A green circle with the words "On Line" should be lit in the upper left corner)

1. "MENU" OF THE PROGRAM - "SQUARE IN A WHITE CIRCLE"

In the Upper Right Corner of the program (if your electronic device is positioned vertically) or in the Bottom Left Corner of the program (if your electronic device is positioned horizontally).

1. SPECIFY IN THE "TAXOMETER" MENU, IN THE "CATEGORIES" TAB

CLASS OF YOUR CAR (Economy, Comfort, Wagon, etc.)

If you do not specify these settings, the system will not be able to determine in which category to send orders to you and the% of orders received will be low.

WORKING HOURS

WE RECOMMEND TO INDICATE THE "WORKING TIME" FROM "0" TO "0", that is, always, h to NOT FORGET what settings were made for this section earlier.

The driver can indicate his work schedule (for example, from 10:00 to 18:00), then orders will come only in this time interval, even if the Robot is on all day. THE MAIN ABOUT THE SETTINGS MADE DO NOT FORGET!

IT IS NOT NECESSARY TO SET UP A ROBOT in Taximeter, it is already optimally tuned for all drivers.

The ROBOT in the application is always on.

DISTANCE and DELIVERY TIME DO NOT SPECIFY, in each city, they are already configured by Yandex automatically and optimally.

1. PRINCIPLE OF OPERATION AND RECEIVING ORDERS AT YANDEX.TAXOMETER

Most drivers do just that, within 5-10 shifts they increase their Performance Index up to 80-100 points, and then act at their own discretion. And even if the driver mistakenly accepted the order, and then abandoned it, the "Fulfillment Index" will decrease, but will no longer affect the number of incoming orders, because its parameter is very high.

For example, the Driver's Fulfillment Index was 100 points, if the order is canceled, it will drop to 90 points, but it will not “go away” in the negative.

SO:

1. More than 60% of orders need to be accepted otherwise, access to the service will be temporarily suspended.

(Attention, you accept few orders! If you refuse a large number of orders (> 60%), you may be temporarily blocked.) This message means that you are close to being blocked. Follow all the proposed orders, do not miss.

DURING WORK it is better located closer to the city center, or in your driver's application you can navigate by the map, which shows in which areas the greatest receipt of orders.

1. Busy status guarantees that orders will no longer arrive.
2. On line status means that potentially convenient Yandex.Taxi orders will be offered to you automatically.

Orders come on top of all Taximeter windows

1. Every order is shown driver 10-20 seconds, depending on the situation in the city. Make a decision quickly: take the order, or refuse.

(In cases where the real time of displaying the order is less than 10 seconds, please report to the support service.)

1. If the order suits you, press the button "To accept".

If the order does not suit you, for example, "order in the back" - it is better to immediately press " Cancel "/" Skip». ( "Order in the back" is an order, which arrived to you later than you were in the area of ​​its location, that is, you have already left the zone from which the order came).

Yandex.Taxometer provides protection against accidental decrease in indicators:

It works like this:

if the driver has not accepted three orders in a row, the "Busy" status is turned on.

The taximeter thinks you are distracted or busy.

If the situation is under control, just turn On Line again.

CANCELING an already accepted order still highly undesirable and lowers the PERFORMANCE INDEX.

The essence is as follows: If yesterday (for example), the Driver received 19 orders, of which the Driver completed only 6 orders, canceled 9 orders, and 4 orders were canceled by the client. The next day (shift), Yandex will send the Driver much fewer orders (Approximately 5), of which 2 may be canceled by you, 2 orders will be canceled by the client, and you will complete only one order. Ie "Yandex" will pessimize you.

The exception is some cases whendrive.

In order to Cancel an order without debiting a commission, you need to call our call center and ask to Cancel the order.

FOR WHAT CANCELED ORDERS THE CLIENT WILL BE REMOVED FROM THE DRIVER'S COMMISSION, AND FOR WHAT WILL THE PENALTY WILL BE CHECKED FROM THE CLIENT'S CARD?

1. If the driver took a Cashless order for execution, and the client canceled it, then in this case a penalty will be charged from the client's card for canceling the order.
2. If the driver took a Cash order for execution, and the client canceled it, indicating the reason "The driver asked to cancel the order", then in this case the commission will be debited from the driver's account.

THESE RULES "Yandex"!

3. How to avoid writing off commission on a canceled order

When the free waiting time ends, contact the client and check if he received information about what you are already expecting. Remind the client to hurry up if they don't want to pay the wait.

If 5 minutes of waiting has passed, and the client still has not left, you can cancel the order through the dispatcher without losing performance.

Attention! The period of free waiting for a passenger at all fares, except for port orders, Express and Business, is up to 5 minutes.

There is no waiting charge in the event of a cancellation.

ATTENTION! OPTION "SERVICES" in the driver app is missing.

According to the rules of "Yandex" "SERVICES" notes the Client when ordering a car on his mobile device. If they are marked by the client, they are accordingly included in the order price. If the Client has not marked the desired services, then they are not included in the order price. In this situation, you need to ask the client to indicate them in his mobile or offer to pay for services in cash.

Tariffs and prices for services are visible only in the client's application, they are NOT in the driver's application.

10.IMPORTANT DRIVER INDICATORS IN THE "YANDEX.TAXOMETER" SYSTEM

PERFORMANCE INDEX

Each driver of "YANDEX.TAXI" there is an important indicator of completed orders "PERFORMANCE INDEX"... When the driver starts working his « PERFORMANCE INDEX "is" 0 "," ROBOT "is allowed. For each canceled order, the "FULFILLMENT INDEX" is reduced by MINUS 7 POINTS. If the value of "PERFORMANCE INDEX" is lower than "0", that is, it becomes with a minus value (for example, minus 1), the ROBOT is disabled for the driver. In this case, it is necessary to take orders manually and avoid cancellations. As soon as the "PERFORMANCE INDEX" becomes positive, the ROBOT will be allowed.

"PERFORMANCE INDEX" in the current version is not available on the driver's device, now the percentage of accepted orders has a greater impact.

IF THE "PERFORMANCE INDEX" REACHES A MINUS OF 50 POINTS The driver will be automatically blocked by the system and will no longer be able to work in YANDEX.TAXOMETER, even if he registers in another Taxi fleet. When moving to another Taxi depot, all the driver's indicators are saved and remain unchanged. The system is unified. For each completed order, the "PERFORMANCE IDEX" is increased by 1 point. The maximum INDEX value is 100 points.

Passengers rate the quality on a five-point scale after each trip. A beginner's "RATING" is usually 4.2. The maximum "RATING" of a driver is 5 points. If the "RATING" value is lower than "4" the driver will be blocked for 60 days.

The driver can find out the value of the parameter in the RATING tab in the TAXOMETER, or the image of the Little Man on the left side of the Taximeter Program screen.

ACTIVITY

This indicator depends on the number of completed orders in the category "Economy" and "Express". If the driver completes more than 35 orders per week, he gets 1 point.

The parameter itself can be found in the RATING tab in the TAXOMETER.

1. HOW TO AVOID PROBLEMS WITH CASHLESS PAYMENT OF ORDERS?

It is unacceptable to keep the passenger in the cabin until confirmation of the write-off of the non-cash payment.

During this time, the system will have time to contact the bank.

If there are not enough funds on the passenger's account, the form of payment will be changed to cash, and then you will have time to prepare for the calculation, taking into account the changes.

If the order has not changed to cash and payment for the non-cash order has not been received, the Yandex rules are as follows:

In Yandex.Taxi, passengers can pay in cash or by card. Sometimes it happens that a client leaves the car, and instead of a cashless payment, you receive a message that the order has been moderated. There is no need to worry, Yandex will compensate the cost of the completed order, even if the money cannot be debited from the passenger's account.

For the first 5 days Yandex will try to receive funds from the client's card. If within this period they are not received on your personal program account, our Taxopark sends an Application for receiving compensation by order to Yandex, the corresponding notification will appear in your Taximeter.

Unfortunately, Yandex does not accept such applications from drivers directly, since all financial relationships can be carried out only between legal entities - Yandex.Taxi and Taxopark

ATTENTION! You can MAKE a request in Yandex in your driving app in the tab "Those. support" for non-received funds for completed non-cash orders.

(Good morning, Yandex! Good evening, Yandex! When payments for orders arrive, and indicate the numbers and amounts).

AND

SEND request in Whatsapp Taxi depot +79267773637: order number or order date and at least the filing address. On our part, we will send the request to Yandex again.

RECOMMEND for ourselves keep the Table: Date, order number, amount. If desired, indicate the address of filing, the address of the end of the trip. Its presence in the system in the event of force majeure will allow you to have information on completed orders.

PROMO CODE. WHAT IT IS?

YANDEX.TAXI distributes PROMO CODES (DISCOUNT COUPONS) among customers. When placing an order, a client can apply a PROMO CODE. Each promo code has its own denomination, which can be used to pay for the order in full or only part of it. If the value of the promotional code is more than the amount of the trip, the client will not need to pay anything extra. If the cost turns out to be higher, then the passenger will pay extra from the bank card linked to his account. In any case, the amount of the trip will be credited to your balance - as in the execution of a regular order with a non-cash payment.

The only thing that should not be done in any case is to demand payment in cash. Only if it is impossible to write off funds from the passenger's card, the payment method will automatically change to cash. In this case, the Taximeter will display the payment "Cash".
Also, if the client did not use the promotional code when placing the order, you need to correctly explain the annoying misunderstanding and offer to pay for the next trip with the promotional code.

Orders with payment by promotional codes are distributed among the drivers, like all other orders, there are no priorities.

1. IF NO ORDERS - CHECK THE SETTINGS:

1. DO YOU ACCEPT MORE THAN 60% OF ORDERS?

Remember that it is important to accept more than 60% of orders, otherwise access to the service will be temporarily suspended.

2. COULD YOU CANCEL A LOT?

If you have already accepted an order, cancel it only as a last resort - this will affect the distribution of orders in the future. Your Fulfillment Index will go down, which will lead to fewer orders coming to you.

3. STATUS "BUSY"

Check - you may have turned on the Busy status.

Perhaps you often change the Statuses: "On Line" - "Busy", "On Line -" Busy ", etc.

Additionally, the Taximeter provides protection against accidental decrease in performance. It works like this: if the driver has not accepted three orders in a row, the "Busy" status is turned on. The taximeter thinks you are distracted or busy. If the situation is under control, just turn On Line again.

4. NO INTERNET

When taking orders by phone, remember that during a call the Internet does not work and the signal will be interrupted. If the signal suddenly disappears, turn on the Airplane mode, wait a few seconds and turn it off, check if the Internet is available and Geolocation is turned on.

1. CHECK Gps (a module that receives signals from navigation satellites).

If GPS signal transmission is disabled, orders will not arrive.

Check if Is the GPS connected on your device?

"Connected"- this means the letters "GPS" should be green, blue, red, etc.

Gps may not work: 1. "GPS" is not available at all in your phone. 2. "GPS" is disabled in your phone settings, check. 3. You are in a shielded area, indoors (in this situation, put the phone on the windowsill, for example) or if you are outdoors (you need to change your location). IN ALL OF THE ABOVE CASES, THE DRIVER'S LOCATION WILL NOT BE SEEN BY THE SYSTEM, AND THEREFORE, ORDERS WILL NOT BE RECEIVED.

1. Go in the Taximeter in the "Services" tab, in it in "Settings".
2. In settings" necessary find line: Check GPS. Necessary Press on it, and download the proposed program.

This program will show how many satellites you see (maybe from 2 to 30, etc.), and accordingly will let you know if you need to change your current location.

1. Reload your email. Device.

"Reload" Is to turn it off, and then turn it on or click on the "Restart" button, which is displayed when the email is turned off. devices.

6. RATING

7. CHECK BALANCE

A common reason for blocking a driver is the set limit on the driver's balance by the taxi company.

8. LOOK IN THE MESSAGES

Perhaps you were. Look for the corresponding notification in the "Messages" section of the Taximeter.

9. SELECTING THE CLASS OF THE CAR

Specify the class of the car, which is installed by the taxi company. If your settings do not match, this may be the reason for the missing orders. All currently available categories can be turned on and off in the "Categories" section.

Perhaps Yandex has assigned only the Economy category to your car, and you have the Comfort category enabled.

Perhaps you have just registered, and Yandex has not yet assigned a category to your car, ( i.e. your account is not active yet, and you cannot accept orders)

10. MAYBE IN THE AREA WHERE YOU ARE NOW FEW ORDERS

To optimize your work, use or your city.

1. CHECK YOUR SOFTWARE LICENSE

To work in the system, each driver has a so-called SOFTWARE LICENSE, which enables the driver to work in the system and take orders. The LICENSE may periodically expire, which blocks the driver's entry into the system.

CALL YOUR TAXOPARK with a request to renew the LICENSE.

1. IN THE TAB "RESERVE" IS A FULFILLED BUT UNMATCHED ORDER

This tab displays pre-orders with a lead time of more than one hour.

One hour before the submission, these orders are transferred to the "Taximeter" tab.

ATTENTION! Be sure to make sure that in this tab there were no Completed, but Unfinished orders, because if there are such orders in the "Reserve" tab You will not be able to see and fulfill the next incoming Orders of the system.

If, nevertheless, this situation has occurred, and you have in the tab "RESERVE" Completed but Unfinished orders You need to call Tech. support and ask to complete the order, giving its address and amount. The driver himself will not be able to complete the order in the "Reserve" tab.

1. CHECK THE SOFTWARE VERSION.

Update the program via Playmarket. GO TO Playmarket, FIND Yandex.Taxometer program, PRESS "Refresh", if the button in the application is active.

1. WHAT IS DCC AND BSO?

The Yandex.Taxometer program includes DCC (Remote Quality Control)

Every 3 days, the system will offer to take a photo of the car, salon, BSO (or, in our case, a Cash Receipt Order).

DCC must be passed, and it is better not to cancel it very often, otherwise Yandex will temporarily block you.

At the first DCC You may not have a BSO, and pass the DCC without a form. But, within 3 days, you MUST purchase a BSO, and take a picture at the next DCC.

Photos of the car must be clear, without clipping corners of the car, car roof, etc.

In order to take a photo of the CAR INTERIOR, first open its front door, step aside by half a meter, take a photo of the front seats, then open the back door, step aside, take a photo of the rear seats. During the dark time of the day, when photographing the cabin, you must turn on the overhead light in the cabin.

If DCC's request is received in the dark, it must be made in a well-lit place. For example, at a gas station, car wash or shopping center.

BSO(or, in our case, the Receipt Cash Order).

The form presented by us on the site is agreed with Yandex, and they are allowed!

You can find a sample BSO (Form BSO).

THE PRESENCE OF THE FORM IN THE CABIN OF THE CAR MUST ALWAYS BE OBLIGATORY!

THIS CONDITION OF YANDEX.TAXOMETER MUST BE OBSERVED!

The form must be printed, cut out, indicate any number, write SP Sidorov (for example), and photograph it together with the car at each DCC. It is NOT MANDATORY to fill out the Form completely!

(Perhaps this form can be printed in the Photo Salon, having previously saved it on a USB flash drive or bought at the Stationery Store, where notebooks, pens, folders, textbooks, etc. are sold).

The cost of a pack of forms is approximately 40 rubles.

Any local taxi company Form will also work.

It is NOT POSSIBLE to photograph the form for DCC with your electronic device directly from the website!

According to the rules "Receipt", right side The form must be given to the client after the end of the trip, but this condition is still fulfilled at the discretion of the driver or at the request of the client.

In the "Receipt" (right side) it is necessary to indicate:

For example, IE Ivanov (Individual Entrepreneur Ivanov I.I.)

number (for example 25)

in the receipt indicate "For transport services", the amount, and sign.

ATTENTION! The presence of a PRINT for an Individual Entrepreneur is OPTIONAL (according to the law).

Receipt Cash Order (left side) remains with the driver.

For this you need:

1. Go to the Internet: Yandex, Google Chrome, etc.
2. In the search box, type "Cash Receipt Order"
3. Find it in one of the sites that appeared.
4. Download, print, cut out, put in the "glove compartment of the car", and take pictures at every DCC.

1. WITHDRAWAL OF FUNDS

Withdrawal of funds to a Bank card or Qiwi-Wallet occurs when the balance reaches 1000-2000 rubles. That is, a one-time payment is no more than 2,000 rubles. per day.

Commission 100 rubles. when withdrawing any amount from a programmed personal account.

Payment is made upon prior request.

To withdraw money, fill out the form on the website: www.anketa-taxi.ru FINANCE

The money will be transferred within 24 hours.

1. BALANCE REPLENISHMENT

Balance replenishment:

Qiwi wallet for enrollment: + 7-925-354-31-21

When replenishing please indicate your surname. It is better to replenish the balance through the Qiwi terminal.

Top up, call, tell the amount, we will credit.

1. BONUS SYSTEM

To SPECIFY which BONUS SYSTEM is currently in your city, you can contact the Operator of our Call Center by phone: 8-800-555-07-56.

Different cities have a different bonus system.

For instance:

1. Additional accrual up to a certain amount.

The driver is guaranteed to receive 200 rubles for each trip. The amount of the guarantee does not depend on the number of trips. Example: the driver made a trip for 72 rubles, which he received from the client. And he will be credited with 128 rubles on the Taximeter to guarantee the earnings of 200 rubles from the trip.

1. Accrual of the amount for the number of completed orders

- 40 (forty) rubles up to 7 Requests

— 70 (seventy) rubles for each confirmed and executed Request at the Economy rate (subject to the fulfillment of from 8 to 12 Requests by the same Driver within a calendar day);

— 100 (one hundred) rubles for each confirmed and executed Request at the Economy rate (subject to the fulfillment of from 13 Requests by the same Driver within a calendar day).

So, bonuses, subsidies, additional payments. All this is the same, they are credited after each trip to the programmed personal account of the driver. This is real money. They, as well as funds for completed non-cash orders

(orders paid with a customer card) can be withdrawn to any card, any bank, by making a request through the website. To withdraw money, fill out the form on the website: www.anketa-taxi.ru FINANCE.

You cannot use bonuses in any other way.

1. ETHICS OF COMMUNICATION

We ask you to observe the Ethics of communication with the operators of the Tech. support. We recommend using a friendly tone. Phrases: "Well, why did you fall asleep there?", "So what?", "How long?" Global blocking is a blocking in which the driver will no longer be able to work in Yandex.Taxi, even if he gets a job through another Taxi depot. The Yandex.Taxi system is unified.

1. DRIVER INTERLOCKS

If you are blocked for some reason, then UNLOCKING HAPPENS FROM 1 hour TO DAY.

(depends on the degree of violation).

For instance:

- If the vehicle number is incorrect, the region is not specified. After the Operator removes this error, Unblocking occurs almost instantly.

- If the driver at the DCC took photographs of his knee, bath, basin of linen, then in this situation UNLOCKING can last from 1 hour to a day.

1. SAVE YOUR PHONE IN YOUR MOBILE

8-800-555-29-43, 8-800-555-07-56

Those. Yandex.Taxi support (AVTOVEK Park)

To resolve Urgent Questions - call the above numbers, in other situations - write to WhatsApp (+ 7-926-777-36-37) or Email. Mail: [email protected]

In the Taximeter application Operators are not responding to drivers' messages at the moment!

ONLY by phone and in WhatsApp.

1. ONLINE TRAINING.

COPY LESSONS and INSERT into the search bar of your browser. LISTEN AND LOOK!

LESSONS YOU CAN SEE on your mobile in the "TRAINING" tab in the TAXOMETER.

THESE LESSONS available in writing. If necessary, you can order them in your Taxi depot by WhatsApp, specified in the Instructions.

LESSON 01

THE FOLLOWING TABS ARE ALREADY MISSING IN THE PROGRAM: "Port", "At the address", "Chain", "Urgent", "I want to go home". Also disabled are such Robot settings as: Distance, Time, Tariff plan, etc., and but THIS LESSON IS WORTH SEEING, because it shows:

How to Make Settings Options: "Opening hours"

From the Lesson you will learn what each tab of the program means: (Taximeter, Reserve, My Account, Messages, Chat, etc.)

Main stages of order fulfillment (How to Accept, Execute, etc.).

OPTION "SERVICES»Is currently absent in the driver's personal account.

ATTENTION! According to the rules of Yandex, “SERVICES” are marked by the Client when ordering a car on his mobile device. If they are marked by the client, they are accordingly included in the order price. If the Client has not marked the desired services, then they are not included in the order price. In this situation, you need to ask the client to indicate them in his mobile or offer to pay for services in cash.

LESSON 02

This Video will acquaint you with the Basics of the Yandex.Taxometer application.

NEW LESSONS

Lesson 1 "How to work with orders"

Lesson 2 "How to get more orders":

Lesson 3 "How to get good user ratings":

Lesson 4: “How to successfully pass Yandex.Taxi Quality Control

Our battle comparison after fresh news. Join us.

What's happened

Yandex.Taxi launched fixed payment for the trip. The main bastion of the taximeter in Russia collapsed without warning.

From the "giants" the taximeter remained with Gett... The rest of the market players are active in the regions RuTaxi(Lucky) and rapidly taking off Uber- have already refused to pay after the fact and switched to a preliminary calculation. It is now possible to find a counter only for smaller services and ordinary "bombing", which are almost nonexistent today.

And it also means that now the tariffs of popular taxi services have become much easier to compare... Which I did.

Why a fixed price is better than a taximeter

because town- it one big unpredictability... Especially large. Today I left home through the center of Moscow. The navigator showed 30 minutes, and I got there in 55.

We got stuck in a sudden traffic jam on the "three-ruble note" (the Third Transport Ring, which surrounds the center of Moscow) - that's all.

We are standing well.

Taximeter and payment for kilometers / time are associated with the majority of Russians with trick... Drivers drive longer, are in no hurry to rebuild from the "dead" lane, collect traffic lights or try to circle. I'm sure every reader has had at least one such story.

If today I was driving on a taximeter, then would pay one and a half to two times more... And only because someone else's problem arose on the road.

I was not the source of the traffic jam, I could not influence it in any way - why then I am should I pay for it?

Fixed pay is fair and right in a world where taxi rides are effectively subsidized by the largest services due to constant competition and dumping. And I, as a user, are much safer when I know in advance how much money I will give.

There should be more predictability. It is enough that the situation on the road is predicted with a large error. Therefore, the "fix" rules.

How is the taxi fare calculated?

Taxi services will never be revealed full calculation formula prices for the trip. And there is no point in this, because the numbers change too often.

But it is known that, regardless of the service, in formula not only obvious parameters are laid down, such as the time on the map and the distance along the length of the roads.

What else does the cost of the trip consist of:

• traffic congestion
• number of free drivers nearby
• the level of demand for taxis by zone / district / city
• time of day (not all)
• secret formulas and algorithms for collecting personal data that modify the final cost to maximize the benefits of the service.

Not everyone wants to believe the last point. But this is a fact that has been repeatedly confirmed in the West.

For example, the Uber app at least knows when you are looking for a taxi in several programs at once, and can reduce or increase its fare depending on the likelihood of losing a client to its competitors.

All these modifiers differ for each service, regularly change within the framework of experiments - and the result is analyzed on a global scale of all orders, giving a clear picture at all levels from earnings from each order and their quantity to the number of refusals, travel time, and so on.

Market giants compete with each other, and therefore are forced to bend over the price, including in a tricky way: modifying hidden algorithms and knocking out the client a more favorable cost of the trip.

It is clear with the calculation of the tariff. Which taxi has the lowest price?

Testing these guys:

Of course, we don't care about any algorithms. Alyo, we need to get there sooner, give us a carriage. The main parameter is total price on fixed tariff. Let's compare them.

I scored the same route in these three programs. Nagornaya - Skakovaya... Go…

Uber: 497 r ▼

RuTaxi: RUB 410 ▼

Yandex.Taxi: RUB 311 ▼

Result: Yandex.Taxi cheaper by 100-180 rubles. And out of the blue. While I was surprised at the difference, Yandex fell by another 10 rubles, so I ordered it.

Fixed rates in reality: who's got the catch where

Before that, I used exclusively RuTaxi- their fixed tariff is actually "iron" and does not increase unilaterally, even if they had to travel an hour longer. It's calming, and I was willing to put up with bad cars and drivers who didn't understand Russian.

WITH Uber It didn't work out for me, I was repelled by the opaque system of a fixed tariff. The service reserves the right to increase the initially indicated cost in case of traffic jams along the way and an increase in the duration of the trip.

I used it 6 times, and 4 times I paid extra from 200 rubles on top and more. And once paid more for the road with absolutely no traffic jams.

The problem is not money, but distrust of floating tariffs.

So that time, I quickly returned to RuTaxi for long trips, and left Uber for short jumps in the city center.

Finally, here I tried Yandex.Taxi with a fixed rate. Smiled: at the first launch, the application actually hits in the balls Uber and his "magic" tariffs:

I showed 303 rubles for the trip. I paid with Apple Pay, drove off, got stuck in traffic for 25 minutes. If it were Uber, I would have to pay two hundred rubles extra.

But the result was a pleasant surprise: the same 303 rubles no surprises. Here's how it is, no ads. So in the near future I will use Yandex.Taxi - I was lured away by transparency and profit.

The winner is the one with the predictable truth (and the price is lower)

To be honest, I have long wanted to get off RuTaxi.

I didn't have the strength to endure them at all Eastern drivers who ignore the rules, yell into the phone, speak their native language to themselves, do not wash their car for years, smoke in the cabin, are late for the order or generally ignore it for 20-30 minutes before deigning to go.

Yes, and it bothered that the guys there was no payment either by card or Apple Pay... Without the latter, it's generally tight.

I have a lot of cards for work, and I do not remember the number of any of them, and often I do not wear them at all. A typical situation: no cash, you need to order a taxi. I climb in, I have almost placed an order - and I see that the application is full of a card that has expired or there is simply no money on it.

When paying, iOS asks which card to pay with. And you don't need to score them a hundred times, remember, wear, and so on.

I noticed that almost all the cards I have there are from MasterCard- that's a coincidence. Or maybe not, Visa is to blame for the delay in supporting Apple Pay.

I wonder which taxi is cheaper for you?

V Yandex.Taxi there is Apple Pay, there is a normal service, quality control and a support service that solves issues, and does not just give an unsubscribe "our opinion is very important to us." So yeah, the rutaxi is #goodbye.

Fix and benefit wins. More I don’t want to return the taximeter- nowhere. And Uber would like to have a good idea of ​​how their copay algorithm works.