Why the play market application does not start. Why the Play Store does not work on the phone: Solving the problem

Android smartphone and tablet users cannot do without Google play Market. Where, if not from him, download applications, music, games? Yes, someone uses third-party resources, but they are far from safe in terms of virus threats.

Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if it doesn't work for you Play Market, take urgent measures to eliminate this failure.

To make it easier for you, we have divided the problems into several groups according to reasons of occurrence and ways of solving.

Cache errors or crash in system application settings

Google Play, like many other applications, uses a cache (a special place for storing frequently used data for fast loading in memory). It contains information about recent actions in a programme. If an error has crept in there, the Play Market will play it until the data in the cache is updated.

To speed up this process, manually clear your Google Play cache:

• Open Settings (Options) Android.
• Go to the "Applications" section.
• Find Googlr Play Market in the list of programs.
• Tap the Erase Data and Clear Cache buttons.

If Play Store still won't open, restart your device.

When update errors occur installed applications do the same with " Google Play services«.

In addition, to download new programs and install updates to old ones, you need correct work « Download manager" and " Manager »applications... Normally, both should be in the list of running programs.

Update errors

If the problem with opening occurred immediately or after a short time after installing a more recent version of Coogle Play, roll back the program to the previous installation. Uninstall the Google Play Services update along with the Market update.

The button for uninstalling updates is in the same menu as the options for clearing the cache.

If there is no such button, it means that the program has never been updated (there are no previous versions).

Problems with the user's Google account

The inability to get into the Play Market often arises due to problems with the user's account. You may have recently changed your password mailbox gmail.com, to which your profile is linked, or the Google server crashed and Android stopped recognizing you.

To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to "Settings" and open the accounts section. The screenshot below shows what the Gmail sync problem looks like.

If you see the same picture, open the menu of this section and tap the "Sync Now" item.

If the error persists, delete the account google entry on the phone (the button is located here) and re-create it. Or get yourself another gmail.com account and log in under it.

Installation errors or corruption of the program executable file

Often, the failure is manifested by constant messages "An error has occurred in the Google Play Market application." It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases - by itself, when any of installed programs decides to check the update in the background.

You can try to deal with this error using the methods described above. If all else fails, the following options remain:

• Perform a system restore from a backup (if you created it in advance, for example, in the Android gadgets management program for Windows MyPhoneExplorer).
• Remove Play Market from the device and reinstall. This will require root rights(received in advance).
• Perform a factory reset on your tablet or phone ( Hard reset/ Wipe).

How to reinstall Play Market

• Download or copy the executable google file Play Market in .apk format from a properly working Android phone or tablet.
• Activate the permission to install applications from unknown sources... The option is in the Security or Security menu of the Settings app.

• Transfer the file to the problem device and start the installation (tap it with your finger).
• If nothing happens or you see the Play Market error message again, open the \ data \ app \ directory and place the file there.

By the way, to delete a faulty copy of the Market and re-installation can use the same MyPhoneExplorer. After synchronizing the phone with the program, go to the "Files" - "Applications" section, click the line highlighted in the screenshot and click the "Delete" button.

Next click on top panel Download Application icon and specify the path to the .apk file.

Viral contamination

There are modifications of malicious programs that block the launch of the Android Market so that the user cannot download the antivirus, or even remove it. original file and replace it with an infected copy. We talked about what to do in such cases in the article on how to remove viruses on Android.

After scanning with the antivirus, when malware will be neutralized, you may have to replace the infected Play Market with a clean one.

Play Market is not installed

Today on Russian market Android smartphones appeared without pre-installed Google services... In particular - products Chinese manufacturer Meizu like Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it easy to correct this defect by installing necessary means another application.

So, to install Play Store on your Meizu device, tap on the "Best" app icon. It contains a selection of available fast download programs, among which there are google tools... Tap the Install button below the Google Services icon. After installation, restart the machine.

Application conflict

Some users found out that some Android programs might not work well with Google Play after installing "Freedom". "Freedom" is an application for bypassing the official authorization service for users who make purchases in game stores. Thanks to this, dishonest players are able to acquire virtual goods without payment.

If joint work Freedom and Play Market on your device is impossible, you have to give up something.

Blocking Google Play Market access to network resources

Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: “The program was unable to contact the Google servers” or “ Network connection missing, please try again later. "

If you have root rights, it's easy to fix the problem - just make adjustments to system file Hosts (on Android, it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \ system \ etc \ folder. You can get into it both through android root explorer(For example, " Root Explorer") Or through the familiar MyPhoneExplorer running on a Windows machine.

Open up hosts file with help text editor, for example, notepad, and remove all entries from it except "127.0.0.1 localhost". Save without the extension, choosing the file type - "All files".

If the network connection errors are not related to "Freedom", check the settings protective programs... Market access to the network may be blocked in the firewall.

Firmware corruption and hardware failure

The most difficult case. Fatal firmware failure or hardware failure of the device can be assumed in the following situations:

• The problem arose after an adverse effect on the device: unsuccessful update firmware, drops, connection to a faulty charger, etc.
• Together with the Play Market, other applications have stopped working or the failure occurs haphazardly: the program either works or not.
• Other symptoms of malfunction are present - freezing, spontaneous reboots, shutdown, overheating, inadequate resource load.
• The above tips did not help solve the problem. It remained even after resetting the settings to the factory settings (wipe).

There are only two ways out of this situation - to reinstall the firmware yourself or entrust diagnostics and repairs to service specialists.

In this article, let's figure out why Play doesn't work today. Market Google and what to do. We will perform actions with the phone in order until complete solution the access problem that has arisen. Read to the end.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

What's with the Play Market and Google servers

Before you start diagnosing Android, make sure that Play Market works on other devices. Try to go to Google Play using a browser on your computer. If there is an error everywhere - for example, the device says "Timeout expired" - then the problem is clearly on the side of Google. Wait a little and then try again.

Factory reset and uninstall updates

If the Play Market does not start, on your phone or tablet:

1. Open up android settings.
2. Go to the Applications or Application Manager section.
3. Find the Play Market.
4. Click on "Memory" -> "Clear cache" and "Erase data".
5. Reboot your device.

If the problem occurs after Play updates Market, for example, the screen lights up and goes out, then roll back to previous version... Also go to the application settings and select "Uninstall updates".

Clearing the cache and deleting data sometimes has to be done for and Google Services Framework, which are also related to the operation of the app store.

Reboot and check the internet

If the error appears for the first time, restart your device. Perhaps the Play Market does not start due to a small system glitch, which can be eliminated by restarting Android. To restart your phone:

1. Hold down the power key.
2. Keep holding until the shutdown window appears.

If you see it when you launch the Play Market, check the Internet connection. You might not be connected, so you can't go to the app store. Launch your browser and go to any site to make sure the internet is working.

In April 2018, Roskomnadzor began to ban Telegram and IP fell under the "distribution" Google... As a result, for some residents Russian Federation some services became unavailable, including the Play Market. Make sure this is not your case, regardless of the date. a similar situation can be repeated at any other time.

Also, make sure the correct due date and time. Enable auto-sensing based on network or configuration data correct date manually.

Play Market is the main source of Android apps. If it does not work, for example, writes "Error RH-01" or "Login failed", then the user is deprived of the ability to quickly install new programs. The causes of the failure can be different, but most often you can identify and fix them yourself.

Enabling Google Accounts and Download Manager

For Play Market to work, in the list running applications must be Google Accounts and Download Manager. To find them, in the "Applications" section go to the "All" or "Show system applications».

If the program does not work, click the "Enable" button. At the same time, clean the cache and data, if any.

Account issues

1. Open the settings, find the "Accounts" section.
2. Select a valid Google account.
3. Synchronize manually all data so that it is stored on Google servers.
4. Return to the previous menu and select "Delete".

After deleting, add your account again by entering your username and password. The synced data will return to your phone automatically.

Application conflict

If the problem occurs after installing Freedom, an application for bypassing license checks and making it free, then you need to uninstall it.

1. Open the list of applications in the settings, go to the "Installed" tab.
2. Find Freedom and click Stop.
3. After stopping, uninstall Freedom
4. Reboot your device.

An application other than Freedom might be causing the problem. If an error occurs after installing a program, disable it and uninstall it.

Clearing the hosts file

Freedom and other applications can cause another problem - adding to the file hosts records that block the connection to google servers... To remove the restriction, you need root rights.

1. Run Root app Explorer
2. Find system folder.
3. Go to the etc directory and set R / W permissions.
4. Select the hosts file.
5. Grant superuser rights to the application.
6. Remove any extra lines, leaving only 127.0.0.1 localhost.

All other lines are changes made by applications and sites. Because of them, the Play Market may be unavailable for connection.

Very often, users of tablets and phones on Android have various errors due to which Google Play does not work and, accordingly, it is impossible to enter the online store to install and update applications. Sometimes this can happen if on mobile device date and time set incorrectly. If everything is set correctly, then, as practice shows, most often the Play Market does not work due to a software failure caused by incorrectly saved data. Let's try to reset them. To do this, open the settings of your smartphone or tablet and find the "Applications" section.

Open the "All" tab, find there Google Services Framework and open it.

We press first on the button "Clear cache".

Then - on the button "Erase data".

We return to the list of applications and find there Google Play Store... Do the same with him.

We reboot Android and try to enter the Play Store again. If everything is fine, then you will be required to agree to the condition license agreement and then the application will start working normally.

If you still can't log into Google Play and Android gives an error, then the "root of evil" is most likely associated with a Google account. If there is a problem with it, then the Play Market does not work either. Trying to fix it.
First, let's try this - go to the settings, find the section “ Accounts"And select the Google account:

Uncheck all synchronization boxes. If you have them made in the form of sliders, as in the screenshot, then slide them to the left so that they become gray... We reboot and again return to the accounting parameters. Put the checkboxes back and start synchronization. After that, we try to enter the Android Market. Doesn't work and the error google play writes that "you need to log into your account"? Well, you have to kill the account altogether. To do this, you need to go to its parameters and click on the "Options" icon in the upper right corner:

On some phones and tablets, this button can be made in the form of three dashes or three squares. When you click on it, the following menu should appear:

We select the option "Delete account".
Reboot Android, go to Settings, open the "Accounts" section and create new account Google As a rule, after that, the Google Play Market works fine again and does not glitch. True, sometimes you have to create an account not through a phone or tablet, but first on a computer, and then enter data on a mobile device.

Users of gadgets on Android OS know that without the Play Market, they can't go anywhere. The value of the application lies not only in the fact that it is the most full resource books, films, games and useful programs for a smartphone, but also in ease of use. Based on this, one can understand the panic that grips the user when the Play Market is not working. Let's take a look at why this happens and what to do about it.

1. The first possible reason – application not installed or removed from your device.
   You can read about how to solve this problem in the article on installing and registering with Google services.
2. The second tip does not shine with originality, but, nevertheless, often a simple device can help.
   If the Play Market does not work due to a non-critical failure in the system, turn off and then turn on the device.
3. You can also try reconfigure Google Play Market:
   1) go to "Settings",
   2) we are looking for "Application Manager" or "Applications",
   3) select Google Play Market from the list,
   4) we find the button "Erase data" (in some models it is called "Clear cache").
   
   
4. If clearing the cache didn't help, try get rid of program updates- in the same place as in previous paragraph:
   1) go to "Settings" again,
   2) select "Application Manager",
   3) we are looking in the Google Play Market list,
   4) click "Delete updates".
   Thus, the application returns to its original state. If after that the Play Market crashes at startup, proceed to the next step.
5. Resetting service settings Google Play.
   We do everything in the same way as in the 3rd tip, only instead of “Google Play Market” we select “Google Play Services” and there we already clear the cache.
6. Another reason that the Play Market does not work may be inactive "Boot Manager":
   1) go to "Settings",
   2) further in the "Appendices",
   3) there we select "All",
   4) in the list we find the "Download Manager",
   5) if the dispatcher is not enabled, activate it. BUT! If enabled, we do not touch anything and are looking for another cause of our problem.
   
   
7. Sometimes Play Market crashes due to the fact that disabled application "Google Accounts"... To run it, go to the same place as in the previous paragraph:
   1) "Settings",
   2) we are looking for "Applications",
   3) open the "All" tab,
   4) select "Google Accounts", if the application is inactive, turn it on... If everything works like that, leave it alone and move on.
   By the way, you can read more about managing your account in the Google Play Market.
8. Often the reason for Google Play Market malfunctions is no internet connection.
   To test the connection, go to any browser and try visiting any site. If the site does not open, most likely you have internet problems. Check the balance if you are using mobile Internet, restart the router if your smartphone or tablet is connected to a Wi-Fi network.
9. If the Play Market does not open and says "There is no connection", but you are sure that everything is in order with the Internet, most likely the matter is wrong time:
   1) we find in the settings the column "Date and Time",
   2) put a tick next to "Date and time of the network" and "Time zone of the network".
   
   
10. It can help to solve the problem with the application not starting Clean master ... Install Ccleaner, run it, click "Clean", wait for the end of the procedure. Ready.
11. A desperate but time-tested method - Hard Reset, reset all settings. After a reset, the gadget returns to factory settings. The downside is that the data and applications that you installed are lost. Plus - it really decides the majority systemic problems, after which the device works as it should.
    If you do not want to lose your data, make a system backup in the "Data backup" section.
    So, do a factory reset:
    1) go to "Settings",
    2) select "Restore and reset",
    3) we are looking for "Reset all phone / tablet settings)",
    4) click "Erase everything".
    After that, the gadget will reboot and turn on as good as new - at the factory settings.
    
    
    Read about how you can completely delete, and then restore the Play Market.
12. Do not forget that there are applications blocking normal google work Play Market... For example, popular application Freedom, which allows in-app purchases for free, often gets in the way normal work google apps market.
13. Residents of the Autonomous Republic of Crimea may face problems in using Play Market due to the sanctions against the Russian Federation, which Google has also joined. But you will read about it.

Phones often (mainly for children) serve as a kind of entertainment platform. Various kinds of entertainment are provided by the Google service, which is also called "Google Play" and nowadays "Play Market".

What is it and what is it eaten with?

Let's move on to the definition. Play Market is a platform (better to call it an Internet base), where a lot of games are presented for your mobile phone, paid, free and shareware, that is, you can make purchases in the application itself. Arcade games, races, shooters, puzzles, online games and many other types and types of entertainment applications. But, as with other utilities, this service can also malfunction. Such situations occur with thousands of users all over the place and we will consider all kinds of failures in the work of this application in more detail.

Why doesn't the play market open on android? So, the main reasons.

• The service itself. This happens extremely rarely, but it still takes place. The most simple reason the fact that at a certain moment the service does not work corny. Just wait a while, the problem will be fixed and the application will be re-launched.
• Date and time. If the date and time settings on your smartphone are lost, then this leads to an error related to "missing connection". Make sure the settings on your phone are correct.
• Net... Operation may be stopped due to problems with your Internet connection, please make sure the connection is working properly. For WiFi networks, try restarting your router. In turn, those who use mobile internet, should contact the operator, clarify with him the possibility of problems and the correct settings.
• Account. You have access to the network, but is your Google account connected? It is quite simple to make sure that it is deactivated: the application will not allow you to perform actions in it. You can connect your account directly by clicking on the "Login" button. Then go through the authorization procedure by entering your username and password. If you don't have an account, create one by registering. Did not work? Try to connect automatic recovery on the menu " Backup and reset ".
• Interventions in the system. Installed Freedom program? Disappointing news for you: firstly, you decided to bypass the system and get paid features applications without paying for them. Secondly, Freedom blocks the functionality of all Google services. Uninstall the utility and access to all platform capabilities will be restored.
• File: Hosts. Changes can be made to one specific file named "hosts" third party programs or by malicious programs. To fix this, you need to return the file to the initial state... To do this, download the original version or create Text Document and add in it: 127.0.0.1 localhost. The finished document (without .txt) is already placed in this folder. Doubtful individuals may try to extort money from you to restore this aspect of the system, because you can do it yourself.

Alternative solutions to this problem are also included:

1. Reboot the device. It would seem a simple action, but it can help in half the cases, as well as with the problems of other utilities. Helps in resolving system failures that can often happen with all programs on mobile and stationary devices.

2. Rollback settings.

• "Erase" the application information. This means the function "Clear cache", that is, a certain area of ​​memory with a higher speed of data exchange. Commit this action you can in the phone memory settings or the gaming platform itself by selecting the "Clear cache" option.
• Try deleting the update data. To do this, in the settings of your device, find the Application Manager and in the menu itself Play apps Market click on the corresponding button.

3. Connecting the download manager can help many applications resume. In the manager we are familiar with, we are looking for the "Boot Manager", which in turn must be connected. If it works, turn it off and use it again. Can be combined with device reboot.

4. It also happens that our Market is incompatible with other applications. It is not easy to define, but often the same Freedom causes the problem.

Finally, our most radical solution. It is located at the end of the list for the reason that you will need to reset your mobile phone settings. Make sure done backup copy information: write down everything important to the memory card, since the data reset does not affect third party storages files and folders. In the "Restore and reset" menu, select the "Reset" option, after which the gadget will restart. This technique also improves the operation of the entire operating system.

We hope our tutorial helped you. Good luck!