Apple TV is a very capable streamer that has only gotten better over time. adding Siri remote, apps and TV guide. However, Apple TV is not immune to problems. There are a few typical problems with this smart box. Fortunately, most of these problems are easily solved.
Here are five common problems with Apple TV and how to fix them.
Some application has stopped working.
As with a smartphone, there may be problems with apps on Apple TV. Sometimes they slow down or stop responding altogether. When it happens the best option will just force close the app.To force close an app, press the TV or Home button, swipe left or right to highlight the app, and swipe up on the Siri trackpad.
Apple TV is crashing.
Sometimes it happens that more than just one application is buggy at once. Also, from time to time when Apple TV connects to your home wireless network and there is Internet access, and it's as if the applications simply do not receive data, for some unknown reason.If your Apple TV behaves like this or doesn't work at all, it's best to just restart it. This can be done by going to Settings > System > Restart or by holding down the Menu and TV buttons until the light on the front of the Apple TV starts flashing rapidly. When you release the two buttons on the remote remote control, Apple TV will restart.
The remote control stops working.
If the Siri Remote stops working, first try charging it through lightning port at the bottom of the console. You can check the charge level on your Apple TV in the "Remotes and Devices" section.If that doesn't work, try resetting the remote control by putting it into pairing mode. Do this by holding the remote near your Apple TV and holding down the Menu and Volume Up buttons for two to three seconds.
Audio is not playing.
Periodically, without explanation, the sound on the Apple TV will be turned off. Obviously this will depend on the settings, but if this happens to you, try restarting the TV and any sound equipment connected to Apple TV.This usually solves the problem. If it doesn't, try restarting your Apple TV. Also, make sure your audio settings are correct. Go to "Settings > Audio & Video" and make sure the audio output is set to correct columns and "Audio Mode" is set to "Auto".
Not enough storage space.
If you've installed a lot of apps or games on your Apple TV, storage space may become scarce over time. The obvious solution is the removal unused applications and games. However, if you choose to do so from the home screen, there are four steps to uninstalling each app:- Highlight the app you want to delete, click on touch panel and hold until the icons begin to tremble.
- Press the Play/Pause button.
- Select Delete.
- Click "Delete" again to confirm.
Additional tips can be found at
It does not turn on, and at the same time the indicator flashes - do not rush to contact the service. In most cases, this is due to software failure, to decide which will help restore (flashing) the set-top box to DFU mode mode.
In contact with
As with iPhone and iPad, this procedure will allow iTunes to detect the device and restore factory settings or install new firmware.
It is worth noting that in the case when the Apple TV does not turn on (while the indicator on the front panel flashes), the set-top box may not be detected in iTunes on the computer, which makes it impossible standard process recovery. In many cases, in order to "see" an Apple TV with a software failure in iTunes, it is necessary to put the set-top box into DFU mode.
What do I need to reflash (restore) software on Apple TV in DFU mode?
- Apple TV
- Mac or Windows computer;
- iTunes with the current (latest) firmware version (you can download);
- Cable (for set-top boxes of the fourth generation and higher) or microUSB (for older versions). Please note that they do not come with Apple TV.
1 . Connect your Apple TV to your computer using USB cable. Simultaneous connection TV via HDMI is not required.
2 . Open iTunes on Windows or Mac.
3 . Reboot the console: press and hold the buttons Menu And Home on the remote Siri controls Remote (Apple TV 4) or Menu And Down on older models for 6 seconds until the indicator on the set-top box blinks rapidly.
The moment you release the buttons, the device will reboot.
4 . Literally 1 second after you release the buttons Menu And Home press and hold buttons Menu And Play/Pause until (approximately 10 seconds) iTunes tells you that the Apple TV is in recovery (DFU) mode.
5 . Resetting (flashing, restoring) Apple TV to factory settings (all data from the device will be deleted!) Is done by pressing the button Restore in iTunes. After that, the set-top box will automatically be downloaded from the Internet and installed latest version tvOS.
6 . If the firmware for Apple TV has already been downloaded to the computer earlier (for example,), then to flash it, you must press the button Restore along with key Option (Alt) for Mac ( ⇧Shift + Restore for Windows). Next, specify the path to the file with the firmware.
After installing the software, a reboot will occur. Internet access is required to activate the set-top box.
The remote control is small and easily lost. With zeal, looking for it in the depths of the sofa, the situation can be corrected. If the user lost the remote and didn’t find it, or it just doesn’t work, there are several ways to turn on the Apple TV without a remote.
If your Apple TV remote isn't responding, don't rush to sound the alarm. Let's take a look at the setup options. Try troubleshooting with the following steps. If your Remote is white or aluminum, rearrange any pieces of furniture (décor) that are blocking the signal to the Apple TV, TV, receiver, and soundbar. If the device does not respond, hold down the Left and Menu buttons on the panel for six seconds. Check functionality. If it does not work, unplug the TV from the outlet for six seconds and turn it on. Replace the console batteries.
If the model of the remote manipulation console is the Siri Remote, free up space in front of the equipment for the free passage of the signal. Stay within Bluetooth access coatings. Charge your console for half an hour. At a distance of seven cm from the TV, hold down the "Menu" keys on the remote control ” and “volume +” for 5 seconds (pair is created). Unplug the TV from the outlet for 6 seconds, plug it back in. Check if the device is working.
Setting up and operating the console from Apple TV
If your Apple TV still doesn't respond to the remote, or there's nothing to set up, try the following. For iOS device in App Store need to find and install remote app. It's free. For further use, you need to configure the application. Update software and OS for devices. Update the app version if necessary. Connect i-gadget through the same wifi network, which is TV. Run the application on mobile gadget and click on the Apple TV name.
Follow instructions:
- For the 4th generation. As soon as a 4-digit code is displayed on the TV screen, enter the code on the paired i-device. The code may not be displayed if the pair is configured automatically.
- For 2nd and 3rd generations. After the code appears on the i-gadget, open the settings section, click "basic". Go to "Remote Controls" on TV. Specify the name of the i-device and enter the code of 4 characters.
To work in the Remote program, click "Set Up Home Sharing » (turn on home collections). Specify the login and password for the ID account. Click "ok" and TV will be displayed in the list. If not displayed, launch iTunes and go to "File", then "Home Sharing", "Enable Home Collections". To manipulate the cursor on the monitor, click on the button in upper corner on the right (4 arrows) on mobile i-gadget. Controls will open: menu and play / pause keys.
reprogramming
We disassemble the reprogramming of the working console from the TV using Remote programs. Set up like this: take new console and go to the Apple TV settings using the Remote. Next, go to the “Remotes” item through the “General” section. Then find "Remote control settings". Click Start. Hold down each button to program a command. Set up the main buttons, how to react, then set the name of the remote. Next, you will be prompted to configure additional keys.
If you are versed in technology, try disassembling the PU, there may be a hardware failure. Or take it to a repair shop. If you repair or find a remote control, you couldn’t set up pair control, buy a new remote control. Apple offers to purchase the device at a price of about $ 19. If monitoring electronic stores you can find a lower price.
So, let's immediately define what is Apple TV and why is it needed?
Let's assume a classic set of home appliances - a TV, a computer (preferably a Mac, but a PC is also possible) and an iPhone / iPad. And of course, there is WiFi at home (it is better to use an access point with 802.11n - so the speed will be higher and delays will be minimal), through which all home devices are connected to the same network and access the Internet. So, Apple TV can take over the signal from computers, iGadgets and broadcast the image to the connected TV. It sounds great, and in practice, when you see it with your own eyes, you are generally delighted!
That is, we can transfer to Apple TV iPhone image or Mac - a desktop with icons, a game, a browser, in general, everything! The function is responsible for this, but it has some limitations (more on that later). In addition to broadcasting pictures to a TV, Apple TV can also be used as an independent device - watch online movies and listen to music from iTunes Music store. After all, everything that you once bought on your account(Apple ID) can also be viewed on Apple TV. Of course, you can buy movies and music directly from the set-top box, but entering a password is not always convenient ...
Photos from the photo stream and videos from iMovie Theater can also be broadcast to the set-top box, but, to be honest, I did not bother with this and did not use these functions yet. Although no, I'm lying, I looked at pictures from iCloud 🙂
It seems now it is clear why Apple TV is needed, now let's look at its setup.
Setting up your Apple TV
WITH Apple setting TV everything is quite simple - we connect the HDMI cable to the TV, and the power cable to the outlet - everything is ready! 🙂 After turning on the set-top box, a welcome window will appear and you can make small settings for the set-top box. I strongly recommend to go to the point wifi settings, connect to a network, and then turn on your iPhone/iPad with installed program(from Apple itself), and with the help of it, finish setting up the set-top box. Believe me, entering your Apple ID, password can be very difficult from your own remote control, but typing on the iPhone / iPad keyboard is a pleasure!
After the Apple TV is activated, connected to the network, you can already use it and transfer a picture to it from your iPhone or Mac. Here there is a small limitation that I mentioned above () - you need a Mac no older than 2011, Apple TV 2 or 3, as well as iPhone 4S and higher. If your iOS device meet these requirements, it will be possible to turn on the AirPlay mode by swiping your finger across the screen from the bottom up. Try it and you will see the picture from the device on your TV! 🙂
As for the Mac, there is a peculiarity - if your Mac officially supports AirPlay Mirroring, then there will be no problems, and there will be airplay icon in the bar menu next to the clock. But if it is older than 2011, then you will need to use third party applications, like AirParrot or Beamer. This is exactly the problem I faced, because I have Macbook Pro 15 2010…
Air Parrot and Beamer
With these applications, you can transfer a picture from a Mac (or PC) to Apple TV. AirParrot is essentially an AirPlay clone, only with big amount settings.
If you have an idea, then first you need to buy (about $ 10), download and run. When launched, the program will appear in the menu bar, where you can click on Apple TV and the picture will immediately appear on the TV screen.
AirParrot for Mac
In addition to transmitting a picture, AirParrot can also transmit sound - for this you need to click on Enable Audio. The first time the program swears that no the correct driver- it's okay - the program will install everything itself, but this will require a restart of the computer. And twice: after the first reboot, the sound still does not appear and the program will ask you to install the driver and restart the Mac again. And after that, everything will work 🙂 You can transfer to Apple TV both the entire screen and only one window. For example, you watch a movie on TV and work in a browser on your computer.
