It is not always possible to pay for the work of channels on time. And if you are a subscriber of Tricolor TV, then at the end of the paid period you can view only ten free channels.
However, what to do if in such a situation viewing even basic channels is not available (usually a window with the phrase “no signal” just appears)?
Users of Tricolor TV begin to worry, sometimes even look for masters to sort out the “breakdown”. If you have met such an abnormal phenomenon, do not worry. This can be fixed even with your own hands.
First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - this way you can quickly and independently fix the situation without needing outside help.
Mandatory check of the system on Tricolor
For such cases (when there is any system failure), a reboot is provided. So it's better to restart the device first. Perhaps after that it will start working properly. You need:
- Turn off the system completely.
- Wait five to ten minutes.
- Connect to the power supply and turn on the device.
Often after these actions, system failures disappear.
If the reboot does not help, you need to check if the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when it is turned on, the “no signal” window suddenly pops up. For what reasons can this happen? 
If even the Tricolor TV information channel does not function when you turn on the TV, then most likely you have gone astray installed settings. In such a situation, the most in a simple way The crash fix is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.
How to reset user settings
The function of resetting the settings to those set by the developers themselves is one of the most useful functions, as it can be used to fix a variety of system failures.
To use this option, you must do the following:
After you confirm the reset, the receiver will proceed to reboot the system, and all settings will be as they were automatically set before the changes you made.
Very often, this option allows you to completely get rid of system failures. So the tiring phrase "No signal" is replaced by pleasant images by a TV channel in HD.
However, now for normal operation TV channels, you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save TV channels.
Very often, in cases where the period of paid work ends, the system automatically basic channels are sent to the bottom of the list. For most subscribers, they go out, starting with the one hundred and first TV channel.
The Tricolor TV info channel works, but the basic ones don't
Less often, it happens to subscribers that he himself information channel works, but the basic ones do not turn on - when you try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card quite correctly, which is why the receiver cannot see it.
How to enter your details
In the case where the failure is caused by unspecified data, the situation is not so difficult - you only need to confirm them. And you can do this in two ways:
What to do if the data is confirmed, but the channels do not work
However, it is quite possible that the phrase "No signal" is provoked incorrect installation smart cards, which is why the receiver simply cannot read it. You can check this version in the following way:
- Open the menu
- Look for an option called " Conditional access».
- Find and go to DRE module.
- Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).
If after the transition you cannot find the value of the card, then your receiver simply does not read it. Do not worry, in such a situation, you only need to ask the support center for a replacement card.
Why doesn't the base package work?
Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company simply changed the package of free channels and the cost for the services provided.
Do not forget that each company changes the cost and range of its services from time to time, including Tricolor TV. Changes were made in 2015 tariff packages HD. For example, if before you used the services "Optimum", "Maximum HD" and others, now you will automatically switch to another tariff - "Single.
In addition, Tricolor TV has completely revised and changed not only tariff plans but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.
However, there are also some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need a fee of six hundred rubles, and for nine months you need to pay nine hundred rubles. 
Keep in mind!
In 2015, the Tricolor TV company officially announced that if the period of work paid by the subscriber expires, then there is no guarantee that he will be shown demons. paid channels in HD quality. Previously, their indispensable functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.
So keep in mind, if you did not pay for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not even be able to watch free channels, because when they are turned on, a window will pop up with the phrase “No signal.
Software update problems
This is also the reason why the tricolor does not show free channels.
In cases where subscribers do not update the software in a timely manner, Tricolor TV does not guarantee the correct operation of the system. Therefore, in order to avoid failures when watching channels, it is recommended to update the software regularly.
Because of this, problems arise when viewing not only free, but also paid channels, when the payment period has not yet expired. So don't forget to update your software when a new one comes out.
As you know, after the end of the paid period subscription service the Tricolor provider must continue to supply the customer with ten free TV channels. However, sometimes it also happens that free channels are not shown on Tricolor TV. What happened? Should I call right away? technical support Or is there something I can do to fix it myself?
Start diagnosing from the very beginning. By consistently and methodically checking each section of the chain from the TV studio to the TV screen, you can solve most of the problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.
The procedure for checking the operability of the system equipment
First, try rebooting the receiving device. Turn off, turn on the power again. Perhaps something went wrong during the connection process, automatic settings completed incorrectly.
Step two. The Tricolor information channel must work even if your access card is removed from the receiver. If it does not work, the screen should say "No signal".
Most likely the settings are messed up. First of all, reset the hardware settings to factory settings. If there were violations in the channel settings, after returning to the default settings, the signal should appear.
How to restore factory settings
According to the instructions, it is recommended to reset the settings to factory defaults in all problem situations with tricolor. Open the menu, find Settings, enter your pin code. After that, select the item Factory settings, confirm the choice. A warning will appear about the upcoming reset of all custom settings. Reaffirm your decision. Within ten or fifteen seconds, the receiver will reboot.
Now you need to specify your region and re-search for channels automatically. After all working channels are found, save the current settings.
Note. If by this time your paid service period has already ended, paid channels will no longer be shown, and free ones will be thrown to the very end of the list. Therefore, if you do not immediately find the usual free channels at the top of the list, most likely they were automatically moved to the end. Now look for them after the hundred and first channel.
If there is still no signal after resetting the settings, it is necessary to check the path from the dish to the receiver - is there a break in the cable connection? If the wires are in order, there could be violations of the installation and orientation of the plate itself. Try to reorient the plate yourself according to the Instructions or, if you don’t know how to do it, call the master from the service department.
Do not show free channels, while the information channel works
There are three options here.
- This situation may mean that the user has not yet confirmed their subscriber data.
- The receiver does not see the access card.
- The card is set incorrectly.
With unconfirmed user data, paid channels may also be disabled during the paid validity period of Tricolor TV. How to verify your user rights?
- Call on free phone 7.800.500.01.23, ask the operator to confirm your personal data.
- Visit the official website of the service provider. Log into your Personal Area subscriber to home page site. Confirm your details in your personal account.
- To get a password from your personal account, you need to enter the ID of your receiver or specify the number subscription agreement, then order a password. You can get the password either to the receiver or to the one specified in the contract cellular telephone text message, you can also ask to send the password to email.
Now it's time to check if the receiver sees the access card. To do this, open the Menu, go to Conditional Access, then DRE Module. Look - in the menu item ID of the access card, the number must be indicated, the same as written on the card installed in the receiver. If there is no number, it means that the receiver could not detect the card.
Sometimes the user inadvertently inserts the card reverse side. This also needs to be checked. If it is installed correctly, check it on another device. If there is such an opportunity, of course.
If your card was normally detected on the alternative equipment, everything worked - the receiver is faulty and must be taken to service center for diagnostics and repair.
Outdated software
To update the software, you need to find the update item in the menu and start the process. Be careful: during the update, do not turn off the equipment, because. the program will overwrite files and if they are only partially overwritten, then they will work partially - i.e. will not work at all and the equipment will be disabled due to your fault!
Other possible reasons for not broadcasting free-to-air channels
Broadcasts were stopped for several hours for scheduled preventive work or for repairs. In this case, you just need to wait a while. Try contacting other subscribers and find out if their TV is working. Go to the official website of Tricolor and see if a technical break has been announced.
You old receiver, it is not compatible with updated technologies television broadcasting It's time to upgrade the hardware.
If none of the above helped solve your problem, it remains to write email customer service or try to call the operator.
All Tricolor TV subscribers know that if their paid period has expired, then 10 basic channels remain, which they can constantly watch. But if Tricolor TV does not show a package of basic channels (there is a “no signal” message), what should I do? In this case, customers immediately have a lot of questions, many do not know how to solve the problem and whether it can be done on their own.
First you need to carry out all the diagnostics of the equipment. There are situations when the whole problem lies in a loose cable, in which case you can solve all this on your own and without outside help.
How to check the health of the entire system?
To get started, you can use standard method– reboot the receiver. To do this, turn off and then turn on the power. It is advisable to do this for 5-10 minutes. In this case, all channels may recover themselves.
The second step is to check if the main information channel of Tricolor TV is working. He must work constantly. But what if this channel has stopped broadcasting and shows the inscription "no signal"? Why can this happen?
Perhaps the settings have gone wrong and because of this the channel does not show. In this case, you can reset the settings to factory settings. This may help restore the signal, and the channels will show again.
What if you don't know how to restore factory settings? Tricolor TV recommends doing this in almost all problem situations, so each subscriber should know how to do it. To reset the settings to factory settings, you need to:
- open the main menu of the TV;
- find the item "Settings";
- enter your Tricolor TV pin code (it must be indicated on the back of your smart card);
- select the item "Factory settings";
- confirm your choice by pressing the "OK" button;
- then you will see a warning about resetting the settings, you should confirm it again.
After all these steps, the receiver will reboot and the settings will return to the factory settings. Perhaps resetting the settings will fix the problem, and instead of saying “no signal”, you can again watch your favorite TV channels in HD format.
Now you need to reconfigure the channels with automatic search. Tricolor TV will independently find required package, and you only need to save installed TV channels. If you do not have a paid period at this moment, then, most likely, Tricolor TV will remove all free channels to the end of the list. For many, they start around channel 101.
The information channel works, but the basic ones do not work.
Why does the information channel work, but the basic ones do not show (only the inscription “no signal” is visible, and what to do in this case? This situation is possible if the subscriber has not confirmed his data or if the smart card is installed incorrectly and the receiver does not see it.
If the problem arose due to unconfirmed data, then they must be confirmed. You can make confirmation in several ways:
- call the company's call center and ask the operator to do this;
- do it yourself in the "Personal Account" on the official website of Tricolor TV.
In addition, the inscription "no signal" may indicate that the receiver does not see the smart card. You can check this in the menu by going to the section called "Conditional Access". Then you need to go to the DRE module. The card ID number will be indicated there and it must match the card number that is installed in the receiver. If the number is not displayed, it means that the receiver does not see the smart card. In this case, you need to contact the customer support center and replace the card.
Basic package price changes
The appearance of the inscription "no signal" or "no access to view channels" may appear due to changes in the prices for the company's services. The fact is that since 2015, Tricolor TV has changed the data on HD tariff packages. This means that if you previously had the "Optimum", "Super-Optimum" and "Maximum HD" service packages connected, then you will have new tariff- "United".
In addition, Tricolor TV removed all tariff divisions and price gradation. Now you can not choose a package of services as before for 600, 900 and 1200 rubles. On the this moment there is only one package of HD TV channels for 1200 rubles. This price applies to both new and old equipment.
But there is a slight difference. If you do not want to pay the entire amount for the package at once, you can pay in installments. For six months of watching TV channels in HD quality, you will need to pay 600 rubles, and 9 months - 900 rubles.
Also, since 2015, Tricolor TV does not guarantee that if the subscriber has not paid for the package, then 10 basic channels will work in HD quality. Previously, this was clearly stated in the documents, but now Tricolor TV has removed this item about tariff packages from the contract. Thus, if you did not make a payment in the amount of 1200 rubles for watching TV channels in HD format on time, then instead of the “picture” on your TV screen, the message “no signal” will appear.
Software update problem
This is another problem why your basic channels may stop working. If you do not update the software in time, this may lead to the failure of the channels.
As a result, the broadcast of channels in HD quality will be paused, and the message "no signal" will appear on your TV screen. Therefore, it is recommended as soon as it comes out. This will help to avoid problems in the future with the broadcast of HD channels and the lack of a signal. The update can be done independently through the Tricolor TV settings.
if the basic TV channels of Tricolor TV do not work, THEREFORE, THERE IS ONE CONCLUSION: - Tricolor TV is a very greedy organization, not in vain N. Mikhalkov says that the problem in Russia is not in feeding the poor, but IN THAT THE RICH CANNOT GET DRINK!! !
the federal law Russian Federation dated July 13, 2015 No. 257-FZ “On Amendments to the Law of the Russian Federation “On Funds mass media” and the Federal Law of the Russian Federation “On Communications” ” Is there no such law for Tricolor TV?
GS 8306 payment for the year was confirmed on April 22, and on May 9 everything was turned off and the holiday was ruined. Thanks! And the same to them for our money. I ended up in a remote village without an information channel, but with 2 channels "film screening". I don't understand at all.
ID 331308013296. Single package paid for, already the 3rd week, from May 15, 2017, on the screen - a coded channel!! federal channels does not work.
It's impossible to call! Make, finally, a normal call center, to the operators of which you can get through and get a normal consultation!!!
And so - you get money for services not rendered, you got a great job!
It is not always possible to pay for the work of channels on time. And if you are a subscriber of Tricolor TV, then at the end of the paid period you can view only ten free channels.
However, what to do if in such a situation viewing even basic channels is not available (usually a window with the phrase “no signal” just appears)?
Users of Tricolor TV begin to worry, sometimes even look for masters to sort out the “breakdown”. If you have met such an abnormal phenomenon, do not worry. This can be fixed even with your own hands.
First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - so you can quickly and independently fix the situation without needing outside help.
Mandatory check of the system on Tricolor
For such cases (when there is any system failure), a reboot is provided. So it's better to restart the device first. Perhaps after that it will start working properly. You need:
- Turn off the system completely.
- Wait five to ten minutes.
- Connect to the power supply and turn on the device.
Often after these actions, system failures disappear.
If the reboot does not help, you need to check if the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when it is turned on, the “no signal” window suddenly pops up. For what reasons can this happen?
If even the Tricolor TV information channel does not function when you turn on the TV, then most likely the settings have gone wrong. In such a situation, the easiest way to fix crashes is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.
How to reset user settings
The function of resetting the settings to those set by the developers themselves is one of the most useful functions, since it can be used to fix a variety of system failures.
To use this option, you must do the following:
After you confirm the reset, the receiver will proceed to reboot the system, and all settings will be as they were automatically set before the changes you made.
Very often, this option allows you to completely get rid of system failures. So the tiring phrase "No signal" is replaced by pleasant images by a TV channel in HD.
However, now for the normal operation of TV channels, you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save TV channels.
Very often, in cases when the period of paid work ends, the system automatically sends basic channels to the bottom of the list. For most subscribers, they go out, starting with the one hundred and first TV channel.
The Tricolor TV info channel works, but the basic ones don't
Less often, it happens to subscribers that the information channel itself is working, while the basic ones do not turn on - when they try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card quite correctly, which is why the receiver cannot see it.
How to enter your details
In the case where the failure is caused by unspecified data, the situation is not so difficult - you only need to confirm them. And you can do this in two ways:
What to do if the data is confirmed, but the channels do not work
However, it is quite possible that the phrase "No signal" is provoked by incorrect installation of the smart card, which is why the receiver simply cannot read it. You can check this version in the following way:
- Open the menu
- Look for an option called Conditional Access.
- Find and navigate to the DRE module.
- Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).
If after the transition you cannot find the value of the card, then your receiver simply does not read it. Do not worry, in such a situation, you only need to ask the support center for a replacement card.
Why doesn't the base package work?
Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company simply changed the package of free channels and the cost for the services provided.
Do not forget that each company changes the cost and range of its services from time to time, including Tricolor TV. In 2015, changes were made to HD tariff packages. For example, if before you used the services "Optimum", "Maximum HD" and others, now you will automatically switch to another tariff - "Single.
In addition, Tricolor TV has completely revised and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.
However, there are also some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need a fee of six hundred rubles, and for nine months you need to pay nine hundred rubles.
Keep in mind!
In 2015, the Tricolor TV company officially announced that if the period of work paid by the subscriber expires, then there is no guarantee that it will show free channels in HD quality. Previously, their indispensable functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.
So keep in mind, if you did not pay for the work of TV channels in the amount of one thousand two hundred rubles on time, then it is quite possible that you will not be able to watch even free channels, since when they are turned on, a window will pop up with the phrase “No signal.
Software update problems
This is also the reason why the tricolor does not show free channels.
In cases where subscribers do not update the software in a timely manner, Tricolor TV does not guarantee the correct operation of the system. Therefore, in order to avoid failures when watching channels, it is recommended to update the software regularly.
Because of this, problems arise when viewing not only free, but also paid channels, when the payment period has not yet expired. So don't forget to update your software when a new one comes out.
8-800-500-01-23
8-812-332-34-98
Most frequently asked question, asked by the Tricolor TV Subscriber Support Service, is a question that is associated with the lack of reception of television and radio channels, if the sign “Encoded DRE channel”, “No access” or “No signal” appears on the TV screen.
Consider the most common situations associated with the lack of broadcasting of Tricolor TV channels.
1. The inscription on the TV "No signal".
You need to find out if this message is being output by the satellite receiver or the TV. The easiest way to do this is to pick up the satellite receiver's remote control and press the "OK" key, the receiver should respond to pressing this key, the Tricolor TV channel list should appear on the TV screen, or an inscription saying that the channel list empty
The receiver responds to pressing "OK"
In this case, there may be several reasons for the “no signal” message:
1. If a small-diameter satellite dish (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.
2. Lost setting satellite dish, the cause may be a strong wind or a blizzard. You need to call a specialist, or try to set up a satellite signal yourself. To do this, you need to gradually, by centimeter, change direction satellite dish, fixing the antenna in each position for 3-5 seconds. until a picture appears on the Tricolor TV Info Channel. Quality satellite signal just right to see by calling the signal scale on the TV screen ( double tap to the red key "F1" or "i" on the receiver's remote control). The scales for the quality and strength of the satellite signal can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception TV channels Tricolor TV, it is necessary that both quality and signal strength scales be filled by more than 70%.
3. Some channels show, and on some that previously showed normally, there is no signal sign. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search. Using the remote control, enter the receiver's menu, "Search for Tricolor TV channels" and scan the Tricolor TV channels.
4. Fault satellite converter- Converter needs to be replaced
5. Break coaxial cable from the satellite dish to the receiver
The receiver does not respond to pressing "OK"
1. In this case, it can be assumed that no signal messages are issued by your television receiver. The reason for the lack of a signal may be that you are switching the wrong TV input to which it is connected satellite receiver. In case the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the key " Source", Which activates one or another input television receiver, and switch to the desired input.
2. In the case of a receiver GS 8306, common problem there is an accidental switching of the outputs of the GS 8306 receiver, using the "Input signal" button located in the left - upper part of the GS 8306 remote control. You can determine which output of the receiver is currently activated by the indication, if top part indicator (the indicator is located on the front panel, on the left) - the RCA output (bells) is activated, the Bottom part indicator - HDMI output is enabled.
2. The inscription on the TV "coded channel DRE", "No access".
You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:
Through the personal account of Tricolor TV, about how to create and use
On the Tricolor TV website, in the "subscribers" section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.
If Tricolor TV subscription is active:
1. Check whether your receiver "sees" the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item "Status". If the ID number is missing.
If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), unplug the receiver from the power supply, remove the smart card from the card reader slot, check if it is inserted correctly.
If your receiver does not have a Tricolor TV smart card (all MPEG2, GS 8300, GS 8300M receivers), most likely the problem is due to the failure of the built-in Tricolor TV access module, such a receiver needs repair.
2. The receiver determines the ID number and the subscription is active.
Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan the channels
In case your satellite receiver was disconnected from the power supply network for more than 3 days, the channels could be encoded. In this case, you should obtain activation keys. Unplug the receiver from the mains for one minute, then plug it back in. See if Infochannel shows Tricolor TV. Then switch the satellite receiver to the Kinopokaz channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, the Tricolor TV channels must be decoded.
In the future, try to leave the receiver turned on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night
There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be - the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the "Optimum" or "Maximum HD" package is carried out without subscription fee. In this case, extend Tricolor TV packages.
In this article, we tried to describe the most common problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment, our phones in Murmansk are 750-335 and 236-335.
Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98
