Why are the channels not shown on the tricolor plate? Manual search for Tricolor TV channels yourself: step by step instructions

According to the terms of the provision of satellite television services from Tricolor TV, after the period for which the subscriber has paid has ended, the broadcast of pay TV channels should stop, which does not apply to free (federal) channels. Why don't they show free channels? Is it possible to correct the situation on your own, without contacting specialists, or is it necessary to immediately call the Tricolor TV support service and call the wizard?

You should start troubleshooting from the starting point: from the satellite to your TV. Start at the beginning and check each possible reason for the situation. If you try to do this consistently and, if possible, do not miss anything, you can find out why the broadcasting was stopped and fix your problem yourself, without resorting to the help of the wizard, which, in turn, is often quite expensive and does not always help to resolve the issue.

Algorithm for checking the health of the receiving device

• Stage number 1. If you want to clarify why the channels do not work, then first restart your receiving equipment... Unplug it, then wait a few minutes and plug it back in. There is a possibility that an error occurred while connecting and the default settings might not work. This led to a malfunction of the Tricolor TV broadcast.
• Stage number 2. If you are faced with something that does not even work information channel and a sign "No signal" was displayed on the TV screen, then most likely there was a failure automatic settings... We draw your attention to the fact that this channel continues to work even if a smart card from Tricolor is not inserted into the receiver.

In order to correct the settings, you need to reset all settings of the receiving device to factory defaults. If indeed the reason that Tricolor turned off the broadcast of free channels is a failure of the settings, then after returning to automatic, it should resume.

Factory reset

According to the established rules, the provider recommends zeroing the settings to the factory settings in all cases when problem situations, in particular, if you do not show pay TV channels.

To reinstall required settings, you need to follow these steps.

• Open the menu and select the section titled "Preferences".
• Enter your personal PIN-code, then select the "Factory settings" column and confirm the transition to this item.
• A notification will appear on the screen stating that you want to reset all the settings currently set. You need to confirm your choice again.
• After a few seconds, your receiver will reboot.
• After that, specify your area and search for broadcast TV channels from Tricolor. When you find all the broadcasts included in your package, you need to save the specified settings.

In the event that at that moment the previously paid broadcasting period of the channels from Tricolor ended, and the paid TV channels do not show, then the federal ones will be moved to the end of the list of available broadcasts. Don't worry if you can't figure out why the free channels aren't in their usual place - they've just been moved to a different part of the list. You should look for them in the area after channel 101.

Additional Information

If you reset to factory settings, but the broadcast has not been resumed, then you should check the connection between your satellite dish and the receiver. It is possible that free channels are not shown due to broken wires. In the event that the cable was not damaged, then the antenna settings or the position of your dish could be changed. You can fix it yourself, focusing on the instructions for installing the plate, and if you are not sure that you can do it yourself, you have the opportunity to call a specialist of their service subscription service Tricolor TV at home.

What if the free channels are disabled, but the information channel is showing?

There are several options for the reasons that federal channels do not work, but the information channel is not disabled and still shows:

• You could simply not confirm your subscriber data if you connected recently.
• The receiver cannot recognize the Tricolor TV smart card.
• You have inserted the access card incorrectly.

If you have not confirmed your Tricolor TV client data, then the broadcast of paid encrypted TV channels may be interrupted and it will be turned off even if the period you paid for is still valid.

Subscriber rights confirmation

Make a call to service line 78005000123 and contact the operator with a request to confirm your personal user data.

Or you can do it like this. Go to the official website of the Tricolor TV provider. Next, enter the "Personal Account" of the company user, which can be found at home page... After you log in, you will be able to confirm your subscriber data.

In order to receive a password from the operator to enter the Tricolor TV "Personal Account", enter the identification code of your receiver or indicate the number of the connection agreement. After that, order a password to enter. You have the opportunity to receive a password both to the receiving device and to the number you specified earlier. mobile phone special notification in the form of an SMS message. In addition, you can receive a password in a letter to your e-mail.

Receiver Tricolor

Check if your Tricolor receiver can detect the smart card. To check, open the menu and find the item called " Conditional access", Then go to DRE module... Check that in the corresponding field in the menu an identification number smart card matches the number indicated on the access card that is inserted into your receiver. If the number is not displayed, then the receiver cannot find your Tricolor TV access card.

Often, the provider's clients are faced with the fact that, simply because of their carelessness or carelessness, they can insert the smart card with the wrong side, which is why the broadcast of free channels can, among other things, be interrupted. You should check this option as well. If you are sure that you have installed the card correctly, then, if possible, check its serviceability also on other similar equipment. In the event that the broadcast resumes on another device, then you should look for the reason in the receiver. To figure out why the receiver does not work, in this situation it is best to contact a specialist at the service center.

Other reasons due to which the broadcast does not work

It is also possible that Tricolor TV turned off the broadcast, and the free channels are not shown due to the fact that your software is outdated and cannot receive the signal correctly. If this is true, then the user only needs to update it. You can do this yourself: find the appropriate item in the menu and enable the update. Please note that during this process, it is absolutely impossible to turn off the receiving device, since the settings files will be overwritten, and if this does not happen completely, then your equipment will work accordingly. Thus, you can damage your receiver!

Free channels may also be disabled due to routine maintenance. Just wait a while or ask other Tricolor TV clients to see if the broadcast is showing from them. Clarify this information also available on the official website of the company.

Your receiver may be out of date as such, making it incompatible with modern technologies broadcasting satellite television. In this case, you should purchase a new receiver.

If none of the above matches your situation and the proposed solutions to the problem could not help you, then you should write a letter to the service technical support subscribers or call the toll-free number hotline client service.

TV Guide: This is a digital TV program for Tricolor TV, which is downloaded in real time via satellite. Therefore, sometimes it can take up to ten minutes to download the data. Possible error "No transmission data", or “There is no program guide on this channel or has not yet been downloaded... All this can lead to malfunctions of the receiver.

First you need to understand the reasons why the TV guide does not work:

• Not properly set time on the receiver itself;
• The equipment has malfunctioned;
• Outdated firmware or the receiver is broken;

Of course, you can't leave the equipment in this state, so you need to look for a solution. The simplest solution to the issue is to contact the specialist who installed your equipment. In addition, you can try to contact the Tricolor TV specialists by calling the hotline.

How to fix a TV guide on Tricolor TV

• Install right time at the receiver. To do this, press “menu” on the remote control of the receiver, then find the section “date and time”. Install the exact date and time;
• Reset settings to factory defaults. Instructions:;
• Try to update the receiver, perhaps an update has been released with new settings;
• Reboot the receiver. To do this, you need to do the following: turn it off. Then unplug its power cord for a few minutes. Turn on the receiver. Errors will be reset.

Do not expect the error with the TV guide to be resolved by itself. If you really need this function, then follow all the points of our instructions and the TV guide the program guide will work for each channel. Indeed, many subscribers face this problem.

Tricolor TV is the most popular satellite TV operator in Russia. But, unfortunately, users often complain about errors related to the operation of TV channels in 2017. Sometimes the signal disappears for a short period of time, but it happens that Tricolor TV does not work at all. Then the audience begins to look for the source of the problem. In this article we will try to briefly and clearly tell you about why Tricolor does not work.

Search for possible causes of malfunction

First of all, you should start with the simplest things. First, you need to determine which channels are not working. If you only show free channels, then you may have forgotten to pay for the subscription. In other cases, instead of an image, you will see an inscription that indicates a problem. If the line “No signal” appears, then you need to check exactly where it lit up. Perhaps it appeared not thanks to the receiver, but due to the TV. The source is easy to identify. You need to pick up the satellite TV remote control and click on the "OK" button. Provided that after pressing a list appeared where the TV channels are presented, the problem should be further looked for in the receiver.

In another case, the inscription is given by the TV itself. Pay attention to whether the cable is connected correctly. If you connect devices with via HDMI cable, then on the remote you should press the button that regulates the inputs and outputs, "Source".

No Signal Sign

This message may appear due to several different reasons... Let's take a look at them:

1. Poorly established satellite antenna with a diameter of up to sixty centimeters can be sources complete absence signal. It may not walk due to bad weather. For example, due to heavy rain or increased clouds.
2. The antenna settings may be out of order. Precipitation may be the cause. In this case, a professional customizer should be called. If you cannot figure out what to do, then you need to adhere to a certain path. Move evenly and gradually satellite dish fixing it in different positions. To do this, you will need a partner who will monitor the screen and, in which case, tell you when the plate should be left in a certain position. The signal quality can be monitored by turning on the specific function... To do this, you need to click on the "i" button. For optimal signal it is necessary to achieve a result of about seventy percent.
3. If Tricolor TV may not show only some channels, then the message “No signal” may be in a certain case... This wrong setting broadcast frequency. Sometimes it can change automatically. Then you should use the manual search function. By using the tab, you will gradually tune the broadcast completely.
4. Today frequent problem the malfunction of the receiver itself becomes. In this case, its complete replacement is required.
5. Also, the cause may be related to the cable. You should inspect it for serviceability. Perhaps in some place it could be damaged.

"Access denied" error

At this message you need to check your subscription. This can be done in your personal account or by phone. After paying for the tricolor, everything should work again. If the problem persists or your bill has been paid, then you should turn to other possible reasons.

You need to define the relationship of the smart card. To check whether the receiver sees it, you need to go to the menu in the “Status” tab. In case of a positive outcome, an ID number should be issued satellite receiver... Next, you should consider two ways to solve the problem, which may indicate why the error appears on the screen:

1. The ID number of the satellite receiver is not recognized. You need to check if the smart card is inserted correctly. To do this, you need to disconnect the receiver from the power supply, pull out the card from the slot. If you have a receiver model without a smart card, then, most likely, the access module has broken. Then the problem needs to be repaired.
2. The receiver “sees” the ID number. You need to go to the menu and completely reset the receiver settings. They must be returned to their original, factory form. Next, you will need to re-configure Tricolor TV and scan the cable on the TV. If you turned off the receiver for several days, then the TV channels could automatically take the encoded form. To activate satellite television, you need to enter the activation key. Reboot the receiver and switch on the info channel. The next step is to go to the "Kinopokaz". On this channel, you should leave the receiver for a few hours - from eight to twelve. After these manipulations, everything should work again.

If only the "Basic" package is working, that is, free channels, then, consequently, the period for which you paid for viewing other television packages has expired.

A small conclusion can be drawn. First, you should always carefully check the connection when Tricolor TV is not working. Don't get upset early. Perhaps the cable is simply not connected correctly, or you forgot to pay for the subscription. Secondly, you should think before looking for correct settings and try to install the antenna. If you are not sure that you can cope with the problem yourself, then you should call the appropriate specialists who will quickly find the cause of the problem and completely eliminate it. You can also call the digital TV operator itself and tell about the malfunction.

Every satellite TV user is periodically faced with the need to download a new software... It is assumed that this operation will improve the operation of the receiver and the quality of broadcasting of TV channels. But it also happens the other way around - after the update, the Tricolor does not work, TV channels disappear, number errors occur, etc. Let's try to figure out the most common problems and consider options for their elimination.

The most common problems

Most often, satellite TV users complain that after downloading new software, the following problems arise:

• does not show multiple channels;
• there is no broadcasting on all channels;
• the sound does not work;
• the receiver does not see the smart card.

It is unlikely that it will be possible to name the exact reasons for these failures without additional testing of the equipment. But there is one option that is recommended to be worked out first.

Incorrect software loading

The main rule of flashing a set-top box, it does not matter, from a satellite or from another source, is not to turn off the equipment until the new software is installed. Otherwise, an error occurs when updating Tricolor TV, which may lead to any of the above failures.

Therefore, if one of the following situations occurs during the download of new software:

• voltage drop in the power supply network;
• emergency power outage;
• turning off the receiver by user error;

repeat the firmware download process. Before that, it is recommended to reboot the set-top box for power supply. This will usually fix most problems.

Broadcast restoration instructions

It happens that, even though the software has been downloaded correctly, it does not show the Tricolor after the update.

Important! If the prefix issues some kind of error with a number, you should first take steps to eliminate this particular error.

Independent channel search

The Tricolor devices have a built-in function automatic search channels. If, as a result of downloading new software, the user has lost broadcasting at all frequencies, it is worth using it in the first place. For this:

• go to the equipment menu;
• go to the "Applications" or "Settings" section;
• select the item "Settings wizard";
• start auto-search for channels;
• wait for the list of found frequencies to appear on the screen;
• save the output list.

Important! This method can help if after the update on Tricolor TV, channels are not shown on all frequencies, or only some of them do not work.

Resetting receiver parameters

If the method described above does not help, you can try resetting the set-top box to the factory level. By the way, this method helps a lot with most numbering errors, and when the receiver refuses to read the smart card.

To roll back installations you will need:

• open the receiver menu;
• go to the "Applications / Settings" section;
• find the item "Factory settings / settings";
• to confirm the operation, enter the pin code.

After that, the receiver will automatically reset the parameters set on it. The user only needs to wait for the device to reboot, and then set the necessary settings again.

Important! If channels are not shown on Tricolor after the update, and even rolling back the settings did not help get rid of this trouble, we recommend that you contact the dealer from whom the receiver was purchased, or service center companies.

Other possible problems

On many independent forums, you can find user complaints about the incorrect behavior of the equipment after it was flashed from the satellite. Most often, subscribers write about the following problems:

• after updating the Tricolor, the sound disappeared;
• the receiver cannot communicate with the smart card.

Let's consider these situations in more detail.

No sound

As practice shows, the loss of sound is very rarely associated with the download of new software. The user should check:

• whether the Mute button is pressed on the remote control;
• is it not broken physical connection set-top boxes and TV sets.

If everything is in order, it is worth rebooting the receiver by power supply - this usually helps to restore the sound.

No communication with smart card

If the Tricolor does not see the smart card after the update, the reason, again, is not always the new software. Perhaps the card has trite expired, and the fresh software simply refuses to work with it. Also from the reasons are possible:

Re-flashing the receiver will help to fix the problem (after checking the expiration date of the card). Before producing it, we recommend that you clarify current version working software on the operator's website.

The article describes how to solve the problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its clients with the opportunity to view free TV channels with the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshop format.

Broadcasting of free general-purpose channels is approved at the legislative level. But sometimes the list can change.

It should be borne in mind that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, troubleshooting methods.

The TV shop allows Tricolor subscribers to make purchases without leaving their homes.

Reasons for the lack of display of basic channels

Subscribers may face the problem of lack of broadcasting on basic channels. The message "No Signal" appears. The error is possible in different cases- bad weather, settings failure, malfunction or malfunction of the equipment, the subscription has expired. The causes of hardware problems are divided into categories:

• No power supply or incorrect completion of automatic settings;
• Resetting the last settings;
• Incorrect installation of a smart card;
• Unconfirmed data;
• The software has not been updated;
• The fee for the package provided has not been paid;
• Broken cable from the plate to the receiver;
• Preventive work.

Don't panic when a problem arises. It can be solved in a short time if the solution is approached correctly. But sometimes the reason for the lack of signal may be related to other factors.

For example, TV broadcasts may be interrupted due to the use of outdated equipment. Then you should think about replacing the existing receiver.

Ways to solve the problem

It is worth eliminating the problem of the lack of TV broadcasting of free channels by checking that the cable is connected correctly. If everything is connected correctly, then other actions should be performed.

Checking the correctness of the equipment

To check the functioning of the equipment, a reboot must be performed. Execution scheme:

After restarting, the equipment goes to normal mode work. If this does not happen, then you need to click on the display of the information channel (should show regularly). In the absence of TV broadcasting on the info channel, one can judge the failure of the setting functions. You should proceed to the step of resetting the settings to the factory settings (set by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult situations of TV broadcasting. When returning to the original factory settings, the equipment will start working again in most cases. Scheme for resetting the tuning functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. Therefore, they are after channel 100.

If the actions taken did not help, it is necessary to check the cable run from the plate to the receiver. And also pay attention to the strength of the fixing of the plate and its orientation. If a breakage or disorientation is detected, adjust the dish and perform re-search TV channels.

Software Update

In order to improve the display and protect against unauthorized access, the provider recommends regular software updates. If not made on time this operation, the broadcasting of TV channels may be terminated. It is worth updating the software upon exit. new version system support to enable further channel display.

Do not turn off the power while updating the software.

To update, use the "Updates" item in the receiver's menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and no broadcasting.

Smart card read error

If there is no number, then the device cannot recognize the used card. This is due to improper installation of the card into the card capture reader, malfunction of the card capture reader itself, inconsistency between the card inside the card and the software used, breakdown of the receiver.

More on smart card problem - .

After checking that the card has been inserted correctly, the ID number should appear. Otherwise, it is necessary to check the operability of the smart card (on other equipment) or to exclude malfunctions in the operation of the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so earlier. To confirm them, the subscriber can use the services personal account on the Tricolor website or make a call to technical support, where the operator, when specifying the ID number and contact information, will be able to confirm.

The basic channels are not working, the information channel is working

If the information channel shows, then the problem of the lack of TV broadcasting of the basic channels arises in connection with the non-confirmation of the subscriber's data or the invisibility of the smart card. Data confirmation has been described above. Map visibility is due to correct installation into a working card collector. Information about the solution to the problem that appears due to the inability to read the card was indicated above.

Basic package price change

The company may change the prices for the provided packages, which will affect the lack of broadcasting of TV channels. The prices for the new tariffs are provided for both newly connected subscribers and those who have been using the company's services for a long time. The info channel warns of a change in the tariff policy, so the subscriber must pay the required amount to the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in parts. If this payment method is chosen, then the compound amounts are paid up to a certain date... If there is a lack of funds on the subscriber's account, the company does not give a guarantee for the telecast of the basic channels.

And also in case of unilateral termination of the contract, the user may lose access to viewing basic TV channels. Indeed, the agreement states that the provider is not responsible for the correct broadcasting of free channels.

If all methods have been tried, but the problem has not been resolved, then you should contact the support service. The operator will explain what to do in such a situation.