If the subscriber has problems with voice communication, he needs to contact the MTS help desk. Calls here are absolutely free, and specialists are able to solve almost any problem. The help desk is contacted not only when problems arise, but also for many other questions.
MTS help desk
0890 or 8-800-250-0890
For example, here you can get a full consultation on tariff plans and options, learn about new offers from MTS, order Internet connection settings, activate or deactivate any communication services, check the remaining minutes. In order not to memorize the phone numbers of MTS technical support, it is better to write them down in your phone book.
On the pages of our website, you will also find a detailed overview, which discusses important numbers and MTS commands for effectively managing your number right from your phone.
In this review, we will consider:
- How to call the MTS help desk from MTS phones;
- How to call the MTS information desk from landline phones;
- How to call the MTS help desk from other mobile numbers;
- How to contact the MTS help desk while in roaming.
Also, the overview will indicate all the numbers by which you can call the MTS service department.
How to call MTS technical support
The MTS technical support phone can be seen on the package with the SIM card. It is also indicated on the pages of the contract for the provision of communication services. If the documents were not saved, then write them down in the phone book main number of MTS information desk - 0890... This number works in all Russian regions.
In order to contact the MTS support consultant, you need to get through the voice menu. It is possible that in this menu you can find useful information on your questions. If not, then wait for the system to tell you how to contact the operator.
Calls to the MTS help desk from a mobile are free even when the subscriber is in intranet roaming in Russia. If you have any problems in roaming, feel free to call the help desk at 0890.
How to connect to the MTS help desk from a mobile
MTS support phone number - 0890. You can also use the number 8-800-250-0890... This is an analogue of the short number 0890, calls to it are free of charge. But in intranet roaming, it is best to call a short number in order to avoid tariffication of calls.
By the way, if you are on the territory of Belarus or Ukraine, and the phone is registered in the networks of MTS-Belarus or MTS-Ukraine, then you can safely call to get help to 0890 - the call will be free... If you are in international or national roaming, then to get help you need call + 7-495-766-0166.
Calling the MTS help desk from other mobile operators
How to call the MTS operator's help desk from mobile phones of other operators? In this case, you need dial the number 8-800-250-0890, since the short number 0890 is available exclusively from MTS numbers. The same "long" number can be used to call the inquiry service from any city phones.
Almost every MTS subscriber at least once in his life experienced problems with communication or with his personal account. And at least once in a lifetime, each subscriber called the operator's help desk to get answers to their questions. Anyone can call the MTS operator from a mobile, regardless of the type of connection he uses - for this, several telephone numbers are provided here at once. In most cases the call is free of charge, subscribers do not pay for help.
Call the operator MTS
0890 or 8-800-250-0890
The contact center of the operator "MTS" will help to solve many problems with communication and with a subscriber number. For example, here you can consult on suspicious debiting of funds, block a lost number, activate or deactivate any services. For some services, only consultations are carried out, and the operations themselves are carried out in the service office. What the contact center will definitely not be able to do is to issue verbal details and data on a particular phone call.
Both individuals and legal entities, who are or are not MTS subscribers, can use the help of the contact center.
Free number of the operator MTS
You can contact the MTS Help Center by calling the contact phone number, which must be indicated on the package with the SIM card. Previously, the number 0890 was indicated here, but today subscribers should know and single operator number "MTS" 8-800-250-0890... At the same time, the old short number remains fully functional; it is also possible to call a “live” consultant using it.
The free telephone of the MTS operator operates around the clock, but dialing may not be possible during peak hours due to the high load of the call center with calls from subscribers. In this case, you should make a call a little later, when the load decreases. The number of the operator "MTS" 8-800-250-0890 is very similar to its "short" brother, so it is quite easy to remember it.
How to connect to the MTS operator directly if there is no mobile phone at hand connected to this mobile network? In this case, any other "mobile phone" will do - the number of the operator "MTS" 8-800-250-0890 also works for subscribers of other cellular networks. By dialing the specified number, the caller will connect to the contact center of the MTS operator and will be able to receive the necessary consultations. How to get through to the MTS operator from a landline phone? To do this, you should use a single number 8-800-250-0890. Using this number, you can call the consultant from any city landline phone.
Call MTS operator in roaming
Short number 0890 is available for all MTS subscribers even if they are on intranet roaming. As for subscribers in national or international roaming, even a single number will not help them. How to connect to the MTS operator while abroad in roaming (or in Russia, in national roaming)? For this, the operator has a telephone number + 7-495-766-01-66. Calls to this number are free of charge for MTS subscribers, which is very pleasant, given the high cost of communication services in roaming. For subscribers of other operators, the call will be paid!
This number is dialed in the international format (not 8-495 ..., but + 7-495 ...)
Getting help on the MTS website
MTS subscribers can always count on getting help from their operator. If there is no way to make a call to the call center, you can use the World Wide Web. To do this, you need to go to the website of the MTS operator. In the "MTS Personal Account" you can make details of your account, that is, find out what the funds from your personal account are spent on.
Having entered the operator's website, in the "Help and Service" section, you need to send a request using a special form. Here you can ask the consultants any question, send a complaint, complain about fraud, or simply express gratitude for the good work of the MTS operator. In the submitted form, you need to fill in the following fields:
- Region;
- Topic of the question;
- Question text;
- Subscriber's name;
- Email.
The answer is given within 24 hours, therefore, in order to get the most accurate answer, you must describe your problem as accurately as possible.
This method of contacting the MTS contact center is not intended to resolve urgent issues. If the subscriber's question requires an urgent answer, he needs to contact the operator by phone.
Here, on the operator's website, an online chat with specialists began to work. Open the floating form and ask your question to the consultant - after a while you will receive a full answer to your question.
When using MTS communication services, subscribers often have certain questions - about the quality of communication, tariffs and services, coverage area, etc. The easiest way to get answers to questions and solve problems is to dial the hotline. The MTS company communicates with the operator in several ways, which we will describe in detail in our review.
Contact MTS operator
0890 or 8-800-250-08-90
Methods of obtaining information
If in the process of using mobile communications you have any problems, you can try to solve them yourself. Especially for this, the MTS operator is actively promoting self-service services to the masses. Here you can order details, connect or disconnect any services, set a melody, check the tariff plan and get acquainted with the latest receipts of funds (or the lack of these receipts). Self-service in the MTS network is carried out through the "Personal Account" and a proprietary application- the latter allows you to get all the necessary information directly from your tablet or smartphone.
Despite all this, the help of a live consultant cannot be compared with any automated service - only the operator himself understands some of the little things best. Here are the ways in which we can contact the MTS operator if the "Personal Account" and the application did not yield results:
- Through your mobile phone;
- By means of another mobile or landline phone;
- Through the feedback form.
If some of this does not help, there is another way to get help - at the nearest service office, where you will have a chance to talk to the consultants of the MTS operator live.
Despite the presence of a telephone help desk, operators often operate with templates - extracting extended information from them becomes a problem.
Communication with the MTS operator by phone
Let's see how to contact an MTS operator from a mobile. Recently, MTS has been increasingly hiding contact information that previously flashed everywhere - on the official website, on envelopes with SIM-cards, as well as in advertising materials. Today the situation has changed, and in order for an unknowing person to be able to establish contact with an MTS consultant, he will have to find a contact phone number.
Please note that there are no contact numbers left on the main page of the site, and navigation through other departments is extremely confusing. Let's clear this confusion - the short number 0890 will help you to quickly contact the MTS operator... Dialing is very simple:
- Call from your handset to the indicated number;
- Wait for the answer of the autoinformer;
- Select the section you are interested in (mobile communications, Internet, home Internet, financial services) by pressing the appropriate button;
- Listen to the autoinformer - it will tell you which button you need to press to get in touch with the MTS operator.
Previously, we could immediately after dialing press the "0" key and get in touch with the MTS operator. Today, access to consultants is hidden in other sections.
Sometimes it starts to seem that the structure of the autoinformer is changing almost every week. If something changes in it, you just need to listen carefully to the prompts. By the way, at night, communication with MTS consultants may not be available - you will have to wait until morning.
If you are not yet an MTS operator or you do not have your own mobile phone in your hands, but you need a connection with the operator, call the alternative number 8-800-250-08-90. This number allows you to contact the MTS operator by phone from the numbers of other operators (including from city handsets). For those who are in roaming, international or national, there is a special number for quick communication with the operator + 7-495-766-01-66.
While in roaming, dial phone numbers in international format starting from +7. Otherwise, communication with the MTS operator (as well as with any other subscribers in the world) will be impossible.
Alternative communication method
Many subscribers are interested in how to contact the MTS operator directly. Unfortunately, there is no such technical possibility, so in any case you will have to wade through the jungle of the autoinformer. This is the only way to contact the MTS operator at 0890 or 8-800-250-08-90. Remember that there are simply no other numbers.
If you do not want to engage in tedious dialing, go to the section "Mobile communications - Support - Customer service - Feedback form" on the official website and make a request. Here you can get help on the functioning of cellular communications, home Internet, digital TV and fixed telephony. Choose a suitable theme from the branch menu, fill in all the required details:
- The telephone number or contract in respect of which the request is being made;
- Contact phone number;
- Surname, name and patronymic;
Despite the fact that the mobile operator MTS is actively promoting self-service services, it is impossible to resolve some issues without the help of a specialist. Consultants find solutions to problems much faster, answer the most intricate questions and are well aware of the peculiarities of the functioning of their own cellular network. Subscribers need to figure out how to get through to the MTS operator - this is what we will devote this review to.
Heading
0890 or 8-800-250-08-90
Help desk contact numbers
How to quickly get through to an MTS operator - not so long ago, this question was limited to the minimum number of people. Help desk numbers were printed on information and advertising materials, met in television advertisements, and were published on booklets from connection kits. Today, the main role in servicing subscribers is played by the "Personal Account" on the website and the branded application, but it has become more difficult to get through to the hotline.
With the help of these tools, you can easily and quickly solve many problems:
- Order detailing;
- Clarify the name of the tariff plan;
- Check the receipt of funds;
- Activate or deactivate services and options;
- Order financial statements by your number;
- Change the tariff;
- Top up your balance.
There are many other functions that are useful for users. Nevertheless, a number of issues remain that require the assistance of specialists. Firstly, not everyone can figure out even the simplest self-service system. And secondly, some problems require the participation of MTS live operators - they will be able to give details that are not in the information materials, they will understand billing errors and will be able to provide other information on certain issues. You just need to call the help desk.
Let's take a look at how to quickly get through to the MTS operator, and remember the first number - 0890. This short number is available exclusively from MTS phone numbers, it is impossible to dial it from handsets connected to other operators. Immediately after dialing, we find ourselves in a branchy voice menu, from where we need to get to the exit to a live consultant. To do this, click on the number that most corresponds to the problem, after which we listen to the next voice menu.
It is in the next menu that a button will be waiting for us that allows us to call the MTS operator - we press it and hang on the line until the call is forwarded to the contact center. As soon as any consultant is free, he will be able to accept the call and advise you on the problem.
I can't get through to the MTS operator - many subscribers face such a problem. We recommend calling the contact center in the afternoon when people are working. In the morning and evening hours, dialing is complicated by a large number of calls coming to the call center - many subscribers are trying to get through here.
Let's see how to get through to the operator on MTS if there is no handset connected to this network at hand. To do this, use the special number 8-800-250-08-90. You can call this phone from the numbers of any telecom operators, including from landline (city) phones. Calls are free of charge (while in the home service area).
If you are in international roaming, the number + 7-495-766-01-66 will help you to reach the MTS operator. Dial it exactly in this format, otherwise dialing will be impossible.
Alternative communication methods
Many subscribers are interested in why not calling the MTS operator - in many cases it is absolutely impossible to contact the consultants. As usual, this is due to the overload of the subscriber service - not only you, but other people want to solve your problems. Your best bet is to call later. If the question is not very urgent, use the feedback form located on the MTS operator's website.
Here you can:
- Ask a question on a particular topic;
- Complain about the quality of the connection;
- Report fraudulent activities;
- Submit any application;
- Express gratitude to a particular service.
The feedback form is multifunctional, it provides an opportunity to ask almost any question and get an answer to it in one way or another - for this, contact information is left here. It is completely impossible to call MTS help at night - the hotline invites subscribers to call back in the morning.
