Even when making a purchase from a reputable online retailer such as Asos, you may need to return it. Sometimes clothes or shoes don’t fit, the buyer doesn’t like the style or cut of the item, or the package arrives defective or with missing components. There are a lot of options, so knowing how to return a purchased product to Asos, the client will save himself from problems without putting in unnecessary effort.
Conditions for returning goods to Asos
In most situations, the buyer pays for the return of the goods back to the store. But, if the items that came from Asos turned out to be defective, and the client rightly does not want to spend money on transporting them, it is possible to send the parcel using the Boxberry company. Its branches today operate in three hundred and fifty cities of Russia.
Under what conditions will you be able to return your order to the Asos online store:
Return instructions
When an item from Asos arrives in the wrong size or color, or is simply defective, the buyer must refuse it and issue a return. This procedure is quite simple - it only requires careful execution of several steps.
What should you do to return an unsuitable product to Asos:
How to process a return through Boxberry
Returning goods purchased from the Asos online store is absolutely free when using the services of Boxberry.
How to do this step by step:
- First of all, enter the information in the return application. Wrap the goods and this document in the packaging.
- Take the sender's identity document.
- Visit one of the Boxberry transport service points.
- Arrange for shipment of goods.
- Receive an invoice that displays the shipment number. It will be possible to track the parcel using it in the future and find out whether it has returned to the store.
Return tracking
In absolutely every transport service, the client who has issued a return has the opportunity to constantly track the parcel. It appears by assigning a tracking number to the shipment. You can even track your return on the Russian Post website.
Asos Return Points
The parcel can be sent back using different companies, and Russian Post is no exception. It is more profitable to send it by packing it in a so-called “small package”. The final cost is affected by the weight and dimensions of the shipment.
The item does not have to be placed in the original packaging, the one in which it came from Asos. The main condition is the presence of a return form in the parcel.
Returned clothing or shoes must be in the same condition as when the customer received it. All labels are saved, company employees will check this.
If the shipment is in order, a refund is guaranteed.
Shipping times may vary. It depends on the locality in which the store customer lives. The maximum number of days is twenty-one.
ASOS: basic nuances of returning items
Which items can be returned to ASOS?
The buyer has the right to return any of his purchases back to the store within 45 days from the date of receipt. In order for everything to go quickly and without problems, it is worth ensuring that several conditions are met:
- The product must not show any damage or signs of wear. The only exception is the detection of a defect
- Availability of packaging. The company accommodates customers and does not strictly monitor the availability of original packaging. Almost all items can be returned without it. The exception is clothes with a “+” sign in the name. For hygienic reasons they cannot be returned after trying on or wearing.
- In cases where it is necessary replacing ASOS products with similar ones, but of a different color or size. Unfortunately, the store does not carry out an exchange procedure, but will accept items that do not suit you and return the money. You will have to buy a new item again.
How to fill out a return form with ASOS and return your purchase for free
1.Filling out the form will be returned on the ASOS website
On the ASOS website, visit the returns form page. There are a number of fields that need to be filled in:
- Full name
- Order number
- Phone number and email
- Country and address
- Details of the item being sent: product code, description, quantity, cost, select the reason for return
When you proceed to the next step, you will be asked to select a collection point for your ASOS parcel
2. Selecting the nearest parcel collection point
To return your parcel to ASOS for free, you must mark the FREE item at the top of the site. This opportunity is provided by Boxberry parcel collection points. Next, mark the nearest address of the Boxberry item, also do not forget to enter your Last Name, First Name, Patronymic.
3. Filling out data on the Boxberry website
If you are not registered there yet, you will need to enter your passport details, full registration address, and also upload scans of your passport to confirm your identity and the possibility of returning your order. Once you have completed your return through Boxberry, a confirmation email will be sent to you. This email will also include your return label and package tracking number.
4. Collect the parcel and take it to the Boxberry point
Collect your parcel, print it out and stick a return label on it. Take it to the Boxberry parcel collection point of your choice. By the way, if you don’t have a printer, Boxberry employees can print and stick a return label for you. To do this, show them the parcel tracking number. Don't forget to bring your passport to confirm your identity!
5. Track your package to ASOS
Follow the progress of your parcel on the ASOS returns tracking page. To find out where your return is, please enter your tracking number or order number. ASOS will send you an email notification. address as soon as you receive your parcel.
ASOS refund: what to do if you got the wrong amount back
Waiting for a refund from ASOS takes a long time, so don't worry. The parcel itself will be on the way for about 3-4 weeks. It takes up to 24 hours to process a returned package. Depending on which bank services the buyer’s card, the process of crediting money takes up to 10 business days. The change in the amount of returned funds is influenced by 3 factors:
- Deduction of money for delivery of goods. If you issued a free return through Boxberry, then this amount is not deducted
- Deduction of discounts valid at the time of purchase
You bought 2 things that cost 10,000 rubles for 4,000 and 6,000 rubles respectively. Used a promotional code or purchased a promotion with a 10% discount. They actually paid 9,000 rubles for the purchase at 3,600 and 5,400 respectively and saved 1,000 rubles on the purchase. 1 item for 5,400 rubles did not suit you, and you decided to return it. If at the time of return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles instead of 5,400. 1,000 rubles is the difference that you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all the items and receive the full amount spent, 9,000 rubles for the entire order. You decide.
- Difference in exchange rates at the time of ordering and at the time of return. In the event that you paid not in rubles
If all these nuances are taken into account, but the final amount still does not correspond to the one that should have been returned to the account, you need to contact ASOS employees for clarification.
Images: source asos.com/ru
One of the largest multi-brand online stores around the world is ASOS. This store sells cosmetics, clothing, shoes and accessories from the UK. But, as happens with every online store, the purchase may not fit in size, or may not fit at all in appearance.
Many people ask the question: how, in this case, are the products returned from the specified store? Will there be a fee for returning items back to the supplier?
One of the features of shopping through an online store is that the buyer cannot try on, for example, clothes and see if the purchase really suits him.
In this case, the legislator has provided for the rights of the buyer as a consumer, where, according to the Trade Rules, any purchase made remotely can be returned within seven days.
It is important to know! This period begins to run from the moment the goods are received from the store. Receipt will be considered a signature on the parcel documents or on papers sent by the courier service. .
The ASOS store is no exception in this case, and the refund obligation for returns also applies if the buyer contacted the online store.
However, the online company's policy allows you to return the product within 28 days from the date of purchase.
The requirements for returned products are as follows:
- It is sent in the form in which it arrived to the buyer.
- The labels on it should not be cut.
Please be aware that products returned to the UK are carefully checked upon arrival.
In addition, the store does not return products with a “+” sign. When making purchases, be careful that the products you purchase do not contain such a mark. Otherwise, you will not receive any money back from your purchase.
The company is loyal to product packaging. If the packaging is damaged, they turn a blind eye and the money is returned to the buyer of the item they didn’t like.
Return options for purchases
There are currently only two options for international returns to the ASOS online store:
- by post;
- by making a free transfer via Boxberry.
Transfer of goods via mail
The advantage of this option is that there is a post office in every locality, and those who like to make purchases on this site can safely return them by contacting their post office.
For postal items, you need to understand the procedure for the purchaser of an item in the online store.
The procedure is as follows:
- Preparation.
So, let’s imagine that a citizen does not like the product or it is of poor quality. First of all, you need to read the rules for returning goods on the ASOS website that apply to the specified online store.
For example, if a product is of poor quality, a fee is deducted from its cost, which can cost a pretty penny for some citizens.
When the property is returned, the store will usually include a return form. If it is not saved, you can print it on the store’s website. This form must be filled out in a certain sequence. There are no difficulties when filling it out - it is absolutely simple.
- Going to the post office.
After you have filled out the return form, you go to the post office, where you need to purchase packaging for sending a parcel and take two CN23 customs declarations.
It is important to know! Declarations must be completed in English!
It is best to send the parcel by ground parcel. Upon dispatch, a postal identifier will be provided, by which it will be possible to determine whether the parcel has reached the seller or not.
But when sending a parcel, you will need to spend money that the seller will not return to you. Why will you incur additional costs when shipping the goods?
The customs declaration of the specified form can also be printed in advance on the Russian Post website. The fields “From” and “To” are required.
Advice! It is better to find the declaration on the post office website and print it out in advance, since post offices do not always have such documents, and you will have to either look for other offices where the corresponding declaration is available, or go home and download the form from the post office website, then print it out. The second option would be more correct, since it is not a fact that the next post office will need a declaration form.
- Waiting for a refund.
After you have verified by ID that the shipment has reached the seller, he reviews your application and sends a letter to the email you specified when registering on the site.
An email will be sent with information that ASOS confirms the return of the goods, and the funds will be credited to the account within 5-10 days, excluding weekends and holidays.
Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.
There is a nuance when when returning a product, the entire discount established on the product is calculated from it.
For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of the product was 8,000 rubles. When returning one item, the total cost became less than the amount indicated above. Thus, the seller, when returning the money, will deduct the discount that he gave to the buyer.
Returns via Boxberry
This option was recently introduced by the retailer and Boxberry product return centers have opened in every country.
To transfer a purchase through the specified points, you need the following:
- Registration on the seller's website.
We go to the Asos page and find the item on the website page “Returns”. Click on the indicated item and look for the link “issue a free return.”
Then fill out the document form for the return of the purchase. It indicates your first and last name, the address from which you need to transfer the purchase, and includes all the goods that you decided to return.
Advice! To fill out the form most correctly and competently, you will need to go to your email and open a letter from the seller, where the company informed you that the goods will soon arrive at your address. The letter contains all the names with the brand and model of the product - they can be copied into the return form. Such actions are convenient and will reduce the time for completing the necessary act.
After this, the site navigates to Boxberry product return points, then selects the company’s location that is convenient for you by ticking the box. But Boxberries are only found in the main cities of the region. If the distance to the nearest collection point is a bit far, you will still have to spend a little money on the road to it.
Then, after completing the return processing, the site will indicate the registration number. This number will need to be written down or photographed.
- Hike to Boxberry.
Before going to the point, you will need to purchase a plastic postal bag and pack the goods in it. The return point does not accept boxes or any other packages, so you must follow this rule.
A postal package can also be purchased at the Boxberry point, but department employees will also require money for the package and packaging of products properly. Therefore, the definition of “free” return of goods, of course, is not very suitable for this option. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where Boxberry points are simply not available.
By the way, packages at the post office are cheaper than at the collection point.
When transferring a purchase, employees will require a scan of the buyer’s passport; a photocopy will not be accepted. The scan can be done at their place.
Important! When returning property via Boxberry, do not forget to take your passport with you.
In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will process the return and send the property themselves to the seller’s address.
The process of filling out all documents takes approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.
This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out the form on the Asos website.
After the employees have completed all the documents, you should receive a response by email stating that the application has been accepted and the refund has been received.
When making purchases by bank transfer or using electronic money, all funds will be transferred to the exact account from which the purchase was paid.
For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him exactly to this account, and not to any other.
You can return goods to the point only within fourteen days from the date of receipt. If more time has passed since this moment, then the goods will not be accepted by the employees at the point, and you will have to leave it gathering dust on the shelf. Be careful: if you find any flaws in things, do not hesitate to return them - take a little time and you are guaranteed to get your money back.
Advice! When you receive the item you purchased from an Asos store, inspect it completely for any defects, so as not to waste time on the international return of the item. And then try it on - if it does not suit you in size and color, do not forget that, in this case, returning the property to Asos will also be possible.
Conclusion
If you like to purchase things from the Asos store, if a situation arises where you need to return an item, do not hesitate to do so, and for the lowest cost of transferring it back to the seller, use the Boxberry item, since this option is the fastest and you can be assured that The parcel will reach the Asos store.
When sending by mail, the parcel may be lost, which will be searched for years, and the process of receiving funds from the store may be delayed or become impossible.
Happy shopping!
Recently, online shopping and shopping through ASOS in particular have been gaining popularity, and most people already have experience or regularly order things there, for those who do not yet know how, instructions are here. But sometimes it happens that the item did not suit us, and then the return process is depicted in the imagination as an impossible and protracted red tape. But don’t be upset and consider your money wasted, first you can try to get things through the community and make someone happy with a new thing, but if some things still remain unclaimed, then you can simply return them, and this post tells you how.
ASOS offers two return options: via mail and through their SKYNET service; for me, the option via Russian Post turned out to be closer and clearer. You can return unsuitable items within 28 days from the date of receipt. Of course, items must be in their original new condition, with tags. To reduce the weight of the parcel, you can only remove the cardboard that ASOS usually uses to transfer items. Also, for convenience when returning, save the order forms that ASOS include with each of your orders; if you throw them away, ASOS offers to download them from the website http://www.asos.com/ru/infopages/ReturnsNote_ru-RU.pdf. You can return items from different orders in one package.
So, return in stages:
1. Prepare items at home, carefully put them in bags, fill out the return information in the ASOS order form, namely, indicate the return reason code next to the item being returned; for example, I had code 5 (size did not fit).
2. Come to the Russian post office with your things and the ASOS order form, buy there what you will send the things in, it can be a box or a package of your choice, I sent it in a large package, it cost 50 rubles.
3. Ask a Russian postal worker for a declaration for sending a parcel abroad and fill it out, indicating which items are to be sent (for example, Velvet trousers(1), Black jeans(1)), the declaration looks like this and is filled out extremely quickly and simply:
4. Fill out the data on the package or box, namely, where “to” and where “from”, in “from” you enter your address, in “where” you paste the sticker that is on the same ASOS order form, or you can write the address manually, but easier to stick. Place your items in the bag/box, put the ASOS order form inside, do not seal the bag/box just in case, take the completed customs declaration and parcel and approach the Russian postal worker.
5. He weighs the parcel, asks how you want to deliver it, by air or by land, and tells you the cost, you pay and receive a receipt with which you can track your parcel. Tariffs can be viewed here http://www.russianpost.ru/rp/servise/ru/home/postuslug/bookpostandparcel/int#smallparcel. The cost of shipping depends on the weight, for example, my parcel weighing 1,840 grams, which contained 6 pairs of trousers/jeans, cost me 1,004 rubles + 50 rubles. plastic bag.
6. Wait for a notification from ASOS and the receipt of money on the card.
My experience with delivery and return times: Russian Post delivered the parcel to the addressee within a week, exactly a week later I received a notification from ASOS that they received my items and returned the money, the money comes depending on the work of your bank, on my card they arrived the next business day, i.e. The entire return procedure from sending to receiving the money on the card took exactly 10 days. ASOS will issue a full refund, but you will be responsible for shipping costs.
As a result, we can confidently say that returning things is quite simple and requires very little time, the only thing worth noting is that it is cheaper to return light items (pants/shirts/tops), but heavy ones, for example, coats or shoes, will be more expensive to return. Also, although this post is about ASOS returns, the scheme generally applies to other online retailers that provide returns (subject to their requirements).
