Over the past few weeks, the Onliner.by forum has received many messages from MTS subscribers complaining about spontaneous connection paid service. It is about subscribing to videos from the videumobile website. According to users, the subscription to the service is carried out without their knowledge.
The fact that the subscriber was connected to the service is reported by SMS. According to users, the service can only be canceled after contacting MTS. Worse so who uses the operator's SIM card in the modem.
“I have the Internet. There is a SIM card in the 3G modem, and the modem in the router. And the Internet distributes so sensibly. Tariff plan MTS Unlimited for legal entities. In theory, I should pay 240 tons for a subscriber and, like, 7 tons for a static name. But no, the bill came for as much as 300t. Somehow, miraculously, I subscribed to the gorgeous videumobile portal. And 1450 rubles were written off per day. How, and no SMS for paid short numbers did not go away ",- says one of the victims (the spelling and punctuation of the original are preserved).
According to the user, with the help of MTS support, he unsubscribed from intrusive service, however, was soon connected to a paid subscription again.
Judging by the correspondence of the victims with the MTS support service, people are assured that they themselves have connected to a paid service, via the Internet or from by SMS... Or it was accidentally done by someone else. Users assure that they did not subscribe to videumobile, which is allegedly evidenced by the details of account transactions.
Note that among the services provided by MTS on the operator's website there is indeed a kind of "Internet subscription to videos". A similar service was also offered to life :) subscribers, but there are fewer complaints from them in comparison with MTS customers.
It is curious that, judging by the words of subscribers, you can connect to a paid service as much as you like phone numbers with one code. We checked and it turned out that it is really possible to remotely subscribe to videumobile any MTS subscriber.
Unfortunately, the operator's press service was unable to provide a comment on the current situation. However, on the MTS website it is indicated that from September 22, that is, the next day after we sent a corresponding request to the company's press service, the provision of the service has been temporarily suspended.
We advise all subscribers to check SMS notifications for a message about a subscription to videumobile. It will also be useful to study in detail all the operations on your phone bill per day. If you see a write-off of 1440 or 1560 rubles that you do not understand, you should urgently contact the operator, ask them to turn off the service and return the money.
Supplemented. Here is how the Onliner.by journalist commented on the situation in life :):
"Mobile life operator:) announced the temporary suspension of subscriptions to this resource in connection with the centralized stoppage of the activation of new subscriptions by the content provider LLP "Bamboo Group" for all operators. Joint decision was adopted in connection with the receipt of complaints from subscribers. The content of the requests in the bulk suggests that the service provider, namely the videumobile.ru Internet site, may be practicing viral methods of connecting services through the common method of pop-up windows with a proposal to click "OK". V this moment an internal investigation of the supplier's activities has begun, the responsibility and control over the actions of which rests entirely with the content provider. "
Hello friends! Today we will analyze how to get rid of all paid services and subscriptions from MTS. It often happens that the connection of paid services (especially such as weather, music and other news alerts) occurs while receiving a call or SMS.
It is not always possible to see such a message in time and react correctly. Then it turns out that much more money than necessary. In this situation, the question naturally arises - how to disable these options as soon as possible? Therefore, today's material is devoted to such questions:
Before turning off paid services and subscriptions, you need to find out if they exist at all, and which ones. To do this, we type the request *152# and challenge. A menu will appear, where under the number 2 will " Info-entertain. subscriptions". We select this item. Further, again under paragraph 2 we will see " My current subscriptions". Select the number again 2 ... If these subscriptions exist, they will be listed, otherwise they will write to you that there are no subscriptions. As a result, choosing in turn, you can turn off each unnecessary service or subscription.
In order not to go through the interactive menu for so long, you can immediately type *152*2# and challenge. The second part will open immediately. interactive menu where in paragraph 2 you will see " My current subscriptions».
Is it possible to cancel all SMS services and subscriptions?
You can also find out about your subscriptions via SMS. To do this, call 111 sending a digit 1. In the return SMS you will receive a list of codes. All services and subscriptions via SMS are not disabled. To do this, you need to use a USSD request. The list of commands is given on the MTS website. But, for convenience, I will give below some codes for disabling paid news services and subscriptions.
Codes for disconnecting paid services and subscriptions from MTS
- * 111 * 29 # - deactivation of GOODok service
- * 111 * 11 # - disable MMS +
- * 111 * 17 # - disable GPRS
- * 111 * 39 # - deactivation of the "You have been called" option
- * 111 * 22 # - deactivation of the "Internet +" service
- * 111 * 24 # - turn off the Internet assistant
- * 111 * 43 # - deactivation of the "Favorite number" option
- * 111 * 2110 # - disabling the "Neighboring regions" option
- * 111 * 12 # - disable the chat option
- * 111 * 4751 # - deactivate the weather forecast subscription
- * 111 * 4752 # - disabling the astrological forecasts subscription
- * 111 * 4753 # - disabling the subscription of jokes
- * 111 * 4754 # - deactivation of the subscription exchange rates
- * 111 * 4755 # - disabling the "Dating" subscription
- * 111 * 4756 # - disabling news subscription
- * 111 * 211420 # - disabling the option to connect the phone to communication
- * 111 * 47 # - disable the anti-caller ID option
- * 111 * 53 # - disable the call barring option
- * 111 * 49 # - disable the conference call option
- * 111 * 51 # - disable the mobile office option
- * 111 * 55 # - disable the call hold option
- * 111 * 45 # - deactivate the caller ID option
- * 111 * 41 # - disable the call forwarding option
These are the main codes, I hope they will be useful to you. Full list can be found on the MTS website or you can easily disable them in your personal account.
Management of all paid services and subscriptions in the MTS personal account
In your personal account, you can simply turn off everything paid options... Moreover, this is done much faster than using USSD requests. Here you also need to have a list of codes in front of you. So, go to your account and select in the "My services" section the link "All connected and available services.
As a result, you will turn off all unnecessary paid services and no longer worry about debiting funds. However, periodically it is still necessary to check the list of connected services through the command *152*2#, suddenly you have something again that you do not know about. And finally small video about the deactivation of services through the Internet assistant.
Disable subscriptions and services through the application "My MTS" on the phone
The mobile analogue of your personal account, which will always be in your pocket, is an application from MTS. It can be easily downloaded and installed on a smartphone. Service management is easy and the functionality is quite satisfactory.
When installing the application on a smartphone, use the login and password from your MTS personal account to enter it. If you request through the application New password, then to enter Personal Area it will change.
Entering this directory, you will see a list of all the options connected to you, divided into two categories: paid and free. In the "Paid" section, those services are displayed that can be disabled if desired. We find our service (in the list) and turn it off by touching the red switch.
That's probably all. Good luck!
Is your account emptied again by an unknown option that you have not activated? After reading this article, you will not only learn how to disable MTS subscriptions, but also put a complete blocking of them on your number.
How to find out which options are connected and remove paid content via USSD
If it doesn't matter to you which mobile option works, dial * 152 * 2 # and select the second item. So you turn off everything paid mailings on the room.
If you are curious about what exactly the money was spent on, enter * 152 # (this is the "Cost Control" service) and click on "Paid Services". There, select the item with services and expect an SMS to your number. It will contain the names of the information distribution packages and USSD codes. Through these combinations, you can disable MTS subscriptions.
Important! Perhaps the money is leaving for some other reason (like an accidentally added service). Through * 152 #, you can check your MTS subscriptions yourself, as well as other paid options.
How to find out which subscriptions are connected to MTS and remove them using SMS
Send the number "1" to phone 8111. The disconnection will not occur immediately, but you will receive a response message with USSD commands for deactivation.
How to disable paid subscriptions to MTS via the Internet
In early 2011, the company launched one-stop service to manage your entertainment newsletters. It is called "My Content", it is located here at this link - moicontent.mts.ru - works to this day and allows you to disable paid subscriptions MTS in a couple of clicks. Go to the specified address and select the point of interest from the three:
- "Active content packs".
- "Paid subscription history".
- “History of one-time orders.
Attention! Nice alternative service "My Content MTS" - the use of a personal account. Whatever you choose, to disable mailings, in any case, you need to log in (enter your phone number and password).
How to delete content when you call the contact center and visit the office
Your passport is required (to confirm that you are the owner of the SIM card). Therefore, prepare a document and proceed in one of the following ways:
- Call 0890 (or 8 800 330 890 if call goes With home phone) and ask the operator to clarify if paid options are connected on the phone. Checking them out is a matter of a minute, so you don't have to wait. If so, you can immediately ask to deactivate everything.
- Visit the salon of the company and disable paid content there. To find out the address of the nearest office, go to mts.ru/mobil_inet_and_tv/help/mts/offices/ (do not forget to indicate your region).
Activation of the "Content Ban" service
There are 4 ways to unsubscribe from MTS:
- Enter the USSD code * 984 #.
- Go to your account and select "Service Management".
- Call 0890 (or 8 800 330 890) and unsubscribe by contacting the operator.
- Go to any company office in your city and ask an employee to turn off all subscriptions and block their activation.
Attention! There are also 4 ways to disable the "Content Ban" service. Code * 985 #, personal account, company office and contact center.
Recommendations to help you forget about unwanted mailings
If full block- the method is not for you, therefore, you should adhere to these tips:
- Do not indicate your phone anywhere. Be careful about sites that ask you to send SMS or enter a number to download / view something. Better yet, close tabs with such resources right away.
- Do not send SMS from your phone to short numbers (unless they belong to well-known companies, for example, the bank in which you are talking).
- Do not install unpopular applications that require permission to sending SMS from your phone. Use only trusted resources to download software (for example, Google play or w3bsit3-dns.com).
- Install an antivirus. It will automatically warn you about sites whose integrity is suspicious.
Probably you have more than once come across the fact that money disappears from the balance of your phone, sometimes faster than you had time to make a call or write a message. This is due to paid subscriptions, which users often do not know about. Many telephone operators and the KP impose these subscriptions. Today we will learn how to disable paid subscriptions and services and stop overpaying.
It is very important to realize that the price of paid subscriptions is high, it can range from 3 to 30 rubles per day, or up to 500 rubles one-time. If you begin to notice that money has begun to disappear from the balance of your phone, the first step is to check whether you are subscribed to paid services... If so, they need to be disabled.
Our article will tell you how to find out which services are connected on your MTS.
Let's move on to the main thing, there are several different ways disable paid MTS subscriptions:
How to disable MTS subscriptions quickly
This method is more convenient for home user, you just need to go to the site from your computer. Go to, and go to your personal account. Here you can easily see and disable all your connected paid subscriptions.
Disabling paid services and subscriptions by calling the operator
You can contact the MTS operator by number 0890 ... When you are connected to the support service, you have the right to demand the disconnection of ALL paid subscriptions on the MTS phone. In case, the money began to disappear, and you did not connect anything, or downloaded to your phone malware, and money began to disappear, demand the immediate disconnection of paid subscriptions.It is worth trying to claim a refund Money for the entire subscription period, if the amount is more than impressive. You can also ask the operator for the full amount debited for the subscription.
How to deactivate the service and subscription of mts from the phone USSD request
If you already know what paid services you have connected, you can disable them with a simple USSD request... Here is a list of paid MTS subscriptions and requests to disable them:- Disconnection of GOOD'OK service *111*29#
- Disable News Subscription *111*4756#
- Disable a Weather Forecast subscription *111*4751#
- Deactivating a Dating Subscription *111*4755#
- Disable subscription Jokes *111*4753#
- Disabling MMS + service *111*11#
- Disabling a Horoscope subscription *111*4752#
- Disabling GPRS service *111*17
- Disconnecting the WAP + service *111*20#
- Disconnection of the service You received a call *111*39#
- Disabling the Chat service *111*12#
- Disable Internet + service *111*22#
- Disabling the Internet Assistant service *111*24#
- Subscription deactivation Currency rate *111*4754
- Deactivation of the Favorite number service *111*43#
- Disabling the service Neighboring regions *111*2110#
- Disconnection of the service I am online *111*211420#
- Deactivation of the Conference Call service *111*49#
- Disabling the Anti-Identification service *111*47#
- Deactivation of the Call barring service *111*53#
- Disconnection of the service Mobile office *111*51#
- Deactivation of the Forwarding service *111*41#
- Disconnecting the Call Waiting / Holding service *111*55#
- Deactivation of the Caller ID service *111*45#
Disabling services and subscriptions with one command
To check your existing paid subscriptions, send a request *152*2# ... Study the menu carefully and choose the service you are interested in.Be careful, if you receive an SMS about a subscription to paid services, make a request for the same number and turn it off right away!
