As a rule, you have to wait 2-4 weeks for a purchase from Aliexpress - this is quite a significant period. The situation gets even worse when the seller delays sending the goods. What to do in such a situation?
Formally, the seller is right: he ships the goods within the allotted time. If the deadlines are missed, you will automatically receive the money using the method you used to pay for the purchase, and the order itself will be cancelled. But sometimes the deadlines can be very long - many who order goods on Aliexpress do not pay attention to this, but in vain. If you find yourself in such a situation, you can get out of it in several ways:
- Write to the seller with a request to expedite the shipment of the goods. Most sellers actively make contact and name the real reason for the delay.
- If expediting dispatch is not possible, or you do not want to write to the seller, you can request. Important! Cancellation of a paid order is made only with the consent of the seller. But for us this is not important, because... options for developing the situation 2:
- The seller will start fussing and send the order as soon as possible. Often in such situations, sellers resort to a small trick: they write that they have already sent the order, but forgot to enter the track number into the system. In fact, after your request, the order is quickly sent, after which this response is written, and the track code is entered into the database.
- Seller will accept cancellation. The situation is quite real, but not always. It all depends on the seller. In case of cancellation, the money will be returned to you within 5-15 days in the same way as the payment was made.
The main advice to avoid such situations is to look at the time of sending the order. You can pay attention to the products from the section
Beginners who have recently come to Aliexpress and are just beginning to get acquainted with this platform sooner or later move on to the stage of paying for the order.
And after paying for the goods, you find in your order such an inscription as "Checking payment"(the system checks the receipt of money), and then this inscription, after a while, changes to the phrase "Awaiting shipment", with a note - “Processing time expires in... days”
Naturally, you may be disappointed here, because you most likely expected that the seller would send you the goods immediately after payment. But, unfortunately, you'll have to wait a little.
Let's figure it out - what is the processing time for an order on Aliexpress, why is it needed and what can we do during this period and how to extend it if necessary?
As you noticed, in the picture in the “Waiting for shipment” column, there is a timer that counts down the amount of time remaining until the order is processed.
So, this processing time is given to the store to check, prepare your order and send it to you.
The processing time is set by the store where you ordered the product. It can be different - from 2 to 30 days and you cannot speed up sending.
Unfortunately, today, in the browser version of the site, Aliexpress has removed the ability to see before paying how long it will take for the seller to process and ship your order.
Where can I see the shipping time before payment?
But, if you look in the mobile version, at the page of the product you are interested in (first add it to “My Desires” to make it easier to find) - then after clicking on the “Delivery” section, in a new window you will be able to see how long it will take dispatch will be made.
Typically, simple items are quickly checked and shipped within 2 to 5 days. But for example, electronics require more time to check - usually 5 - 8 days.
And if you want to order a phone that has just been released, then you will need to wait up to 30 days.
On a note! Dispatch is indicated in working days, therefore, taking into account weekends or holidays, the dispatch time is increased by the number of weekends.
What happens if the order processing time expires?
If within the allotted period of time, the store has not sent your parcel and the processing time has expired (note: In 2 years, we only had this happen 3 times), then the order will automatically close and the money will be returned to your account.
What to do if order processing time expires on Aliexpress?
If you see that the order processing time is ending and you want the package to be sent, then you need to click on the “Extend processing time” button.
Thus, by increasing the processing time, you will give the seller more time to solve the problems that have arisen and send the parcel.
And finally
While waiting for shipment, you may for some reason change your mind about purchasing the product or decide to change your order.
And if you definitely decide to cancel the purchase, click on “Cancel order” and get your money back. Read more about this in the article -
After you have paid for the order on the Aliexpress website, the seller is given some time to process the order, which is about 3-10 days. This is the time for the seller to pack and send the parcel to the buyer.
What is order processing time?
After you have selected and paid for your order, the Ali store checks and confirms your payment. Your order has a new status - “order processing” and a countdown begins, for example - Days left: (7 days 5 hours 43 minutes). There is an opportunity to cancel the order or extend the processing time. So what is order processing time?The order processing time for Aliexpress is the period of time during which the seller accepts, processes, collects the parcel and transfers it to the post office for dispatch. Usually only after this you receive a track code to track your parcel. During this period, the seller can clarify the details of the order with you.
Order processing time should not be confused with order protection time. The difference is that order protection is the time during which you must receive the parcel, and processing time is the period during which the seller must send the parcel after payment for the order.
Why does it take so long to ship the goods? What to do if the seller does not send the order for a long time?
The Chinese seller can spend more time processing the order if, for example, the product is currently out of stock or the order time falls on a holiday or weekend, so it is recommended to cancel the order or extend the order processing time.Also, the payment method you used to pay for the purchase in the online store may also affect the order processing time; if you paid with WebMoney, Qiwi or Yandex.Money, the payment will be processed instantly; if using a plastic bank card, payment may take 3 banking days.
How to extend order processing time on Aliexpress?
If the order processing time on the Aliexpress website expires, then you can extend it; to do this, go to the main page of the official website http://ru.aliexpress.com and go to the “My orders” section:And next to your order, click the "Extend processing time" button: 
What happens when the processing time ends?
If the order processing time (timer) expires and the seller does not confirm shipment, the order will be automatically canceled and the money will be returned to the buyer in full. At this time, you can also cancel your order and get your money back.Why extend the order processing time?
Sometimes it happens that the Aliexpress seller notices the order too late, and he may ask you to extend the processing time by writing a corresponding message: “Please extend the processing time so that I can send you the order,” here you do at your discretion.Still have questions? ask your question at
After payment for the goods has been verified, the order moves to the processing stage. What does this processing mean and how long does it last? All this is discussed in our article today.
What is order processing time
This is a time interval that begins immediately after the payment is verified. It ends after the seller has sent the goods to your address. The seller is given time to pack and deliver the parcel to the post office. By the way, this time is set by the seller personally.
You can see the estimated assembly time in the product description.
For example, if the seller indicated that the shipment will be made within three days, then he has 72 hours to do everything.
What happens if the seller does not meet this deadline?
If the seller is late with delivery, the order will be closed forcibly. The client, meanwhile, will be refunded the amount paid within 7 days. As a rule, money arrives much faster than stated on the website, taking no more than a day.
You can extend your order processing time. This does not require knowing the seller's opinion. If you want to increase the processing time, just go to and opposite the product whose processing has been delayed, click the “Extend the order processing time” button.
In your personal account, you will notice that the timer has increased by the period you specified. The order may not be sent for a very long time and this is not always due to the slowness of the seller. As a rule, “stagnation” occurs during certain periods. For example, during holidays (Chinese New Year) or during the season. These periods are characterized by large volumes that are simply impossible to process in one day.
Therefore, if your order is stuck in the processing stage for 3-5 days, just be patient. For your own peace of mind, you can write to the seller to find out what’s going on and when he plans to ship.
Cancellation of a purchase during order processing
You also have the right to refuse an item purchased but not yet shipped. To do this, in your personal account, in the “My orders” section, click the “Cancel order” button.
After this, a dialog box will open asking you to confirm your actions. It is necessary to indicate the reason that served as such a decision. And there are important nuances that can either speed up or slow down the process.
Usually, newcomers to the Chinese online shopping scene present the situation as it is. For example: “The seller does not make contact” or “The seller takes a long time to send the order.” Remember, the truth is true, but if you want to get your money back without unnecessary dialogue, then simply indicate: “I ordered the wrong size/color/style.”
Having indicated the reason, it remains to answer the last question. Do you want to apply? If the cancellation of the order occurs purely at your request, then it is better to click no. If the answer is positive, the standard dispute process will open.
Important!
Sellers on Aliexpress hold on to each client. Nobody wants to lose benefits. That is why it rarely happens that a store immediately accepts a refusal of a purchase, especially if the latter has already been paid for. After such a request, the seller may unsubscribe that he has already sent the parcel, but did not have time to fill out the shipping information.
The right decision would be to ask the seller to provide you with a screenshot of the receipt received by mail. If you receive excuses or refusals in response to your demands, you can safely file a complaint against the seller.
If a tracker is provided, you should ensure its validity. If the seller tries to deceive you, again, file a complaint. Explain the current situation in detail. An unscrupulous supplier will certainly be held accountable. Next time, try to be more careful when choosing a store, paying attention to.
Processing an order on Aliexpress takes some time after the buyer has paid for the goods, that is, the package is not sent immediately. The maximum processing time is displayed in the “My Orders” section.
But, as a rule, sellers do not wait for deadlines and place an order on the same day or the next day after the buyer places an order.
After the buyer places an order on Ali and makes a payment, the payment is verified. Then the order is being processed - the time that the seller has to send the package. Interestingly, the seller himself can extend the processing of an order on Aliexpress. Most often this is possible during long sales periods or during the Chinese New Year celebrations, when the store is not able to cope with the abundance of customers.
How long can an order on Aliexpress be processed?
Your order of goods from the Aliexpress website may be processed for up to 25 days, sometimes longer. If you want to be sure of the seller's speed, chat with him or at least read reviews from other buyers. As a rule, reliable sellers send packages within a few days after you order the product.
Why are limits needed for order processing?
Processing an order on Aliexpress cannot take forever, so the seller is given a limited amount of time. If the seller cannot meet the deadlines given to him, the money will be returned to the buyer's account automatically. But the store itself or the buyer can extend the order. If you decide to give the store some more time to send you the goods, click on “Extend order processing time.”
What happens if the order processing time has expired
If the processing time for an order on Aliexpress has expired, then the buyer’s money is returned and the order is reset. The money will be returned to your account within 14 days.
Why order processing on Aliexpress may take longer
If the seller from Ali is too busy, especially during sales, then the purchase application can be processed up to 8 days. During the Chinese New Year holidays, orders may take up to 2 weeks to be dispatched. Therefore, if you want to quickly get the product you need, order it at a quiet time and read the reviews. And using the AliTools application, you can also find out whether the seller is delaying sending orders. About how to install and use this program.
The main reasons for the delay in sending an order:
- the store currently does not have the required product and is waiting for a new batch from the supplier;
- Due to holidays, store representatives have a day off;
- The seller does not have the product. In this case, he may ask you to cancel the order, giving a specific reason;
- the price of the product was low, and therefore the store changed its mind about selling it to you;
- The store has received a lot of orders, which require additional time to process.
Thus, processing an order on Aliexpress can take up to 2 days, or it may take significantly longer. To ensure that your purchase reaches you quickly, be sure to read the reviews and do not place orders during the holidays. But, if you want to save money during hot sales on Ali, then be prepared for possible delays in sending goods. 
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