Users of Android devices quite often encounter problems when opening the Play Market application. In some cases, the Play Market application may refuse to start, referring to the fact that "there is no connection."
If the Play Market also does not work for you and a message about a missing connection appears, then this article should help you. Here we will talk about why the Play Market may not work and what to do in such a situation.
Why is Play Store not working?
There are quite a few reasons that may lead to the fact that the Play Market may not work. But, in most cases, users are faced with just a few of the most popular causes of this problem, these are:
- Lack of internet. If there is no access to the Internet, then the Play Market will not work. Also, the Play Market may not work if your Internet speed is too low or your Internet connection is not stable. This sometimes happens when using a GPRS connection.
- Problems with the hosts file. The hosts file is used to map server IP addresses to their symbolic names. When installing some applications, this file may be edited, due to which the Play Market may stop working for you.
- Wrong time and date. Another common problem is incorrect time settings. If your Android device has the wrong time or date, then the Play Market will not work.
- Application hang. The Play Market application may simply freeze and refuse to work.
- The Play Market service does not really work. This happens extremely rarely, but this option cannot be ruled out either.
What to do if the Play Market does not work
If you are faced with the fact that the Play Market does not work for you, then first you need to check the availability of the Internet. Open a browser and try to load a website. You can also perform a speed test using the Speed Test app. If there is no access to the Internet, then you need to solve this problem and even then try to launch the Play Market.
If there is Internet access, then the next step is to reboot the Android device. So you can eliminate all possible problems associated with the freezing of the Play Market itself or other applications. After the reboot, try again to enter the Play Market. It is likely that this time everything will work fine. If nothing has changed after the reboot, then we offer you 3 ways to solve this problem.
Method number 1. Fix the hosts file.
A fairly common cause of the Play Market error "no connection" is incorrect entries in the hosts file. If you have ROOT rights, then you can open hosts and fix it, this is done like this:
- Launch file manager. For example, you can use Root Explorer or ES Explorer;
- Go to the System folder, then to the ets folder;
- Make a backup copy of the hosts file by copying it to a memory card or any other user folder;
- Click on the hosts file and hold it until the context menu opens;
- In the context menu, select the "Edit" item;
- In the hosts file that opens, delete all lines except "127.0.0.1 localhost";
- Save changes and restart your Android device;
If the reason for the lack of connection in the Play Market was in the wrong hosts file, then after a reboot everything should work.
Method number 2. Correct the time and date.
Another common reason for a lack of connection in the Play Store is the wrong date or time. In order to fix this issue you need to do the following:
Method number 3. We clear the application cache.
Cache problems can also cause the Play Market to report that there is no connection. To fix this issue, follow these steps:
If the reason for the lack of connection in the Play Market was in the cache, then after restarting the Play Market should start working normally.
Most owners of Android devices use the services of the official Play Market store from the IT giant Google, which, in general, is not surprising. Here, each user will be able to find any content to meet their needs, whether it be special programs, movies, music or games. However, situations are not uncommon when Google Play Market does not work on Android.
Such failures in the operation of the service can occur for a variety of reasons. Now we will look at what can cause the problem and offer the most effective ways to fix it.
In fact, the reasons that provoke such an error can be very diverse, the most common are:
- There is no connection to the i-net, caused, for example, by a settings failure (smartphone, router, etc.).
- Technical problems from the Play Market itself are quite rare, but not excluded.
- File problems hosts, which is edited automatically by the system.
- There is a conflict between some installed application and Google Play.
- The date/time settings are wrong.
- Other.
First, what we need to do is simply restart your smartphone. The fact is that this banal procedure can be an effective solution not only with the described problem, but also in other cases of system “hanging”. If rebooting the device did not have any result, move on.
Reset updates
Pretty efficient procedure. Our actions - go to "Settings":
We open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, wait. In the window that opens, click on the " Uninstall updates" to return the Play-Market to its original state:
We reboot the gadget, try to log in. What, there is no reason for joy yet? Then we continue.
Reset settings and clear cache
Again, through the main settings, go to " Applications", we find " Google Play", open. First, "tap" on " Erase data", then " Clear cache»:
Restart, try to go to Google Play. If the question “why the play market does not open” is still relevant, we continue “dancing with a tambourine”.
GP service data correction
As in the third step, from the "Settings" we head to " Applications", we find " Google Play Services", erase the data and clear the cache:
Clearing data and cache "Google Services Framework"
Walking the beaten track" Settings» → « Applications". In the tab " Everything» find and open « Google Services Framework". Erase data and clear cache:
Checking the operation of Google accounts
It is possible that for some reason this function turned out to be disabled, which was the reason that the play market does not work on android. Correcting the situation is simple. From the settings under " Applications"we need to open the tab" Everything", select " Google Accounts"And, if this application is really disabled, then we connect it, and at the same time (if necessary) we clear the cache:
Debugging the download manager
Disabling the download manager can also be a likely problem, so to eliminate it, we go to " Applications", with a swipe to the left, go to" Everything"and open" Download Manager". If necessary, activate, and if the presence of a cache is detected, then clear it too:
Deleting and restoring a Google account
Another effective way to which detailed instructions "" were devoted to on our website. After the described exit procedure, .
Eliminate Application Conflict
As mentioned above, there are applications that can block Google Play from working. One such program is Freedom. Advanced gamers probably understand what I'm talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase all kinds of paid goodies in games (coins, crystals, extensions, etc.) for free, for which the user can pay with a fake card:
The inept use of the application, or its incorrect removal is one of the most common reasons for the failure of the Google Play Market, caused by changes in the file " hosts". To work with the application (installation and uninstallation). For more information on how to fix the situation, you can see in a special video:
Cleaning up the "hosts" file
At this point it is worth dwelling in more detail. The fact is that you probably do not have the Freedom application installed (see above), and there may well be a problem with the file, and here's why. In the hosts file, the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time, opening a particular site, the system will access the "hosts" file, and only after that to the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can block access to almost any site, including Google Play, for security purposes.
That's when it becomes necessary to edit it. To do this, we need a file manager, for example, and (since we will be dealing with a system file).
Run ROOT Explorer, find the folder system:
It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:
At the request of the Superuser rights system, we provide:
Now open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, it means that other programs have made their changes, so we remove everything unnecessary without pity:
Correction of date and time parameters
If there was a failure in this position (which could also block access to the play market), then:
- We open " Settings»
- In section " System» find the item « date and time", open.
- We enter the correct data, save the changes.
Reset Android Settings (or Hard Reset)
This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the methods described did not bring the expected result (which I very much doubt). What should we do:
- Go to " Settings» and open « Recovery and reset without forgetting to back up.
- Select item " Reset».
- "Tap" on the field " Reset phone settings».
- In conclusion, we press " Erase everything».
This procedure will delete all data on the internal storage of the device, leaving the information on the memory card intact.
Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that is not described in the article, we will be grateful if you share it with our readers. Good luck!
Very often, users of Android tablets and phones experience various errors due to which Google Play does not work and, accordingly, it is not possible to enter the online store to install and update applications. Sometimes this can happen if the date and time are incorrectly set on the mobile device. If everything is set correctly, then, as practice shows, most often the Play Market does not work due to a software failure caused by incorrectly saved data. Let's try to drop them. To do this, open the settings of your smartphone or tablet and find the "Applications" section.
Open the "All" tab, find there Google Services Framework and open.
Click on the "Clear Cache" button first.
Then click on the "Clear data" button.
We return to the list of applications and find there Google Play Store. You have to do the same with him.
Reboot Android and try again to go to the Play Market. If everything is fine, then you will be required to agree to the terms of the license agreement and then the application will start working normally.
If you still can’t log into Google Play and Android gives an error, then the “root of evil” is most likely associated with a Google account. If there is some problem with it, then the Play Market does not work either. We're trying to fix it.
First, let's try this - go to the settings, find the "Accounts" section and select the Google account:
Uncheck all sync checkboxes. If you have them in the form of sliders, as in the screenshot, then move them to the left so that they turn gray. Reboot and go back to your account settings. We put the checkmarks back and start the synchronization. After that, we try to log in to the Android Market. Doesn't work and google play error says that "you need to log into your account"? Well, you have to kill the account altogether. To do this, you need to go to its parameters and click on the "Options" icon in the upper right corner:
On some phones and tablets, this button can be made in the form of three dashes or three squares. When you click on it, the following menu should appear:
Select the "Delete account" option.
We reboot Android, go to Settings, open the "Accounts" section and create a new Google account. As a rule, after that, the Google Play Market works normally again and is not buggy. True, sometimes you have to create an account not through a phone or tablet, but first on a computer, and then enter data on a mobile device.
Why does the Play Market on Android not work and says there is no connection? Sometimes, when you try to log into the Google Play Market (Google Play Market) from an Android device (smartphone or tablet), problems appear that prevent you from logging into your account.
What to do if you cannot log into your account on the Play Market and a message appears stating that you need to log into your account?
This situation can happen even if you enter your username and password and are 100% sure that it works and is correct. The error can occur in many cases and its cause is difficult to find out in each case, but here are a few ways that can help solve this problem. If you can't sign in to your Google account, read on and watch the video!
The first thing to do is clear the Google Play Store cache, for this you need to go to Settings - Applications - Application Management - Google Play, and click Delete Data, Clear Cache.
After carrying out these simple steps, restart your device, tablet or smartphone and it is advisable to remove the battery from it. Then try to sign in to the Google Play Market again. If that doesn't help, move on.
If you still can't sign in to your Google Play account, follow these steps:
Go to Settings - Applications - All and for the Google Play Market, Google Services Framework and Google Play Services, stop the services, delete all data, including updates, and then clear the cache again. Next, you need to go to Settings - Accounts - Google and uncheck all the checkboxes in synchronization. Next, you need to restart your Android smartphone or tablet again and return the checkmarks from the previous paragraph back, then restart again. Now we are trying to enter the play market again.
These steps should help in most cases if you are unable to log into the Google Play Store from your Android smartphone or tablet. But if it still didn’t help you, then create an archive copy of the device and reset your phone, smartphone or tablet to factory settings, or even better, reinstall Android or update to the latest version.
Another popular problem on Android is blocking access to the device using a pattern. Often people, having entered, created a password for the Android OS in the form of a pattern, symbol, figure, forget it. About how to unlock the Android pattern, we wrote
When working with the Play Market service, failures often occur. When you do this, you receive a warning about a server error or no connection. Dissatisfied users write messages to the support service: “I can’t access the Play Market.” This article will discuss the possible causes of such failures and how to fix them.
OS reboot
Users often complain: "I can't access the Play Market on Android." The fact is that on mobile devices, the OS often freezes. In order to solve the problem, you need to restart your smartphone. In a similar way, you can eliminate failures in the operation of this service and other applications.
Removing redundant information
A large amount of unnecessary information saved on the phone can cause errors in the Google Play program. The user needs to reset the utility settings:
- To do this, you need to open the device menu.
- Then you should go to the settings.
- Then you need to switch to the "applications" tab and select the Play Market program.
- The control window will pop up. The user needs to click on the "wipe data" button.
- And in order for the system to recognize the changes made, you need to restart your mobile phone.
Remove installed updates
What should users do if they post messages on the forums, such as: “I can’t access the Play Market on Android”? You can try to fix the crashes by uninstalling the installed updates:
- To do this, as in the second method, you need to go to the menu.
- Next, open the settings and select the line "applications".
- Then you need to mark the Play Market program in the list and click on the "uninstall updates" link.
The application will be reverted to its original state.
Reset Google Apps preferences
How to enter the Play Market if the above methods do not work? Sometimes resetting Google Apps settings can help resolve the issue.
To perform this event, you need to go to the settings. Then you need to check the item "applications". In the list of installed programs, select "Google Services". Next, click on the "clear cache" button.
Enabling the Download Manager app
If this utility is deactivated, then errors in the Play Market program will occur constantly. To enable the "Boot Manager", you need to open the device menu. Then you need to go to the "settings" section.
Here you need to mark the line "applications" and switch to the "all" tab. In the list of installed programs, select "Download Manager". If the application is stopped, then you need to click on the "enable" button. After performing these steps, you need to restart your mobile phone and check the operation of the program.
Deleting a Google Account
It should be borne in mind that when an account is deactivated, all important and necessary information will be erased. Before following this procedure, you should back up:
- To do this, you need to go to the settings.
- Then you should switch to the "accounts" tab and mark the desired account in the list.
- Then you need to click on the mailbox address. The sync menu will open.
- The user needs to tick off the required items. This menu is used to back up personal data and contacts.
- In order to save important information on the device, you should click on the "options" button and check the "sync" item. The system will back up all utilities.
After syncing, you need to deactivate your Google account. How to enter the Play Market after deleting an account? Upon re-authorization, the user will be prompted to restore the backup. You need to click on the "ok" button. After deleting and reactivating the account, the operation of the Play Market utility should be normalized.
Troubleshoot program compatibility issues
One of the possible reasons that Android device owners write “I can’t access the Play Store” is the presence of conflicting applications. Users install such utilities on their own. Among the malicious programs is the Freedom application, through which users make a free purchase of game currency.
Editing the "hosts" file
In search of interesting utilities, beginners go to unverified sites. After such visits, thousands of requests appear on the forums: “I can’t access Play Market from my phone”, “the money in my account has disappeared”, and so on. In order not to resort to a complete reset of all device settings, you need to edit the “hosts” file:
- The user needs to go to the "settings" section, check the "applications" item and switch to the "installed" tab.
- Select a malicious program from the list of utilities.
- Next, you need to click on the "disable" button.
- Then uninstall the application.
You cannot delete files without first stopping the utility. After rebooting the device, you need to check the changes made.
Return to factory state
What should I do if the above methods did not solve the problem? In order not to disturb the support service with numerous messages on the topic: “I can’t enter the Play Market”, you can try to fix the failures by resetting all settings. This is quite a radical solution. This procedure will help eliminate most of the problems associated with the operation of installed programs and the system itself:
- First, go to the "settings" section.
- Then it is necessary to mark the item "restore and reset". A new window will open. The user needs to click on the "reset settings" link.
Important data must be backed up before starting this procedure. Information saved to the memory card will remain intact. Next, you should restart the device and restore the backup copy of contacts.
Checking the network connection
Most often, users send messages to the support service with the text: “I can’t enter the Play Market, it says there is no connection.” In this case, the cause of failures is the lack of an Internet connection. You need to check the network settings and restart the router.
Enable Google Account
Play Market failures often occur due to a disabled account. In such cases, users send technical support requests like: “I can’t log into the Play Market, it says, you need to log into your account.” In order to activate an account, you need to open the device menu. Then you should click on the "settings" icon.
Next, you need to check the item "accounts". Here you need to click on the "add" link. The user must provide an email address and a password. After completing these steps, you need to check the operation of the Play Market application.
Checking the time and date settings
In the absence of a stable connection to the network, there is no need to panic and create topics on the forums: “I can’t enter the Play Market, it says a server error.” First, check your time and date settings. The user needs to enter the menu.
Then it is necessary to mark the item "settings". Here you need to select the line "date and time". Next, set the time zone and time. In this case, you need to enable synchronization with the network.
Disabling proxy settings
Seeing the inscription about the lack of connection, users drive queries into the search: “I can’t go to the Play Market, it says, the connection timed out.” Don't waste your time. In such cases, the first step is to check the operation of Wi-Fi. If other sites and programs open without problems, then the user needs to disable the proxy server. To complete the task, click on the "settings" button.
Next, you should make sure that the word “no” is displayed next to the “proxy server” item. In this case, the "advanced options" option must be activated. If there is no inscription, then the user needs to disable the proxy server settings.
Setting a Static DNS
If the above methods do not work, then you need to try to fix the problem in the following way. The user needs to return to the "Wi-Fi" section. Having selected an access point in the list, you need to click on the "change network" button. Then you need to check the box next to the "advanced options" item. Next, check the box next to the line "static IP configuration".
At the bottom are two DNS fields. It is necessary to fill them in with the numbers 8.8.8.8 and 8.8.4.4. Then you need to click on the "save" button. Next, you need to restart Wi-Fi on your mobile device and re-check the operation of the Play Market application.
Changing Router Settings
Setting the MTU - 1500 parameter in the router software is usually carried out automatically. For this reason, some applications do not start at all. This issue occurs on all devices connected to the access point. You can change the MTU settings manually. This will save the user from having to create requests: “I can’t enter the Play Store, Google Play is not working.”
In order to change the MTU parameters, you need to go to the router settings and open the "network" section. Next, switch to the "WAN" tab. Below you can see the line "MTU size". Enter 4 digits in the empty field next to the inscription. A user who is unable to contact the provider should specify one of several options: 1420, 1460, 1500.
Next, you need to save the settings and reboot the router. To change the MTU in the software from Asus, you need to open the "Internet" section. Next to the line "additional pppd options" you can see 2 fields. They need to write the number 1460.
