HD tricolor channels do not work. Tricolor does not show free channels: what to do

Principle of operation the largest operator satellite TV Russia is to provide a variety of channel packages, which include HD-quality solutions. "Do not show HD channels on Tricolor TV, what should I do?" - popular query to the support service, which requires additional consideration and can be corrected on its own.

By making a number of subscriptions, the user must monthly deposit a certain amount to a personal account for further payment specific service... Application in the process of broadcasting a complex image technical equipment can cause unexpected failure, which can also cause no picture on HD channels. V this material we will consider in detail this problem, we will identify diagnostic methods and prompt elimination malfunction.

Lost HD channels on Tricolor TV in 2019

It is quite difficult to go out about why the HD channels of Tricolor TV are not shown. The reason for the absence of images and sound can be a number of technical and software malfunctions that you can diagnose yourself. The most common reason disappearance of HD channels - no payment for the package of services.

V in this case you need to check the status of your account, this can be done in the following ways:

• by going to the appropriate section of the official website of the satellite TV operator;
• using the functionality custom panel Tricolor management, where you can not only view the balance, but also customize the list of services provided.

The official website of Tricolor TV allows you to find out the debt on your account and quickly check it. To do this, you must enter the number of your personal contract, ID of the smart card or equipment. The contract number is indicated in a paper copy of the document and may be lost, therefore users mainly use the second option to pay for services.

A unique ID is assigned to each issued smart card or receiver and acts as your account identifier. This code consists of a combination of 12 or 14 digital characters depending on the year of manufacture of the device.

You can view the number on the map itself, or on back side receiver.

After entering the data in the appropriate fields, you will be redirected to the payment page. Be careful, funds are initially transferred to a general personal account, after which they need to be redirected to a specific service package. Novice users of Tricolor TV often make such a mistake, which leads to the blocking of some service packages.

You can transfer funds to a package of HD channels in the user account, for this:

1. Go through the authorization process and open the "Subscription" menu;
2. Select the required package of HD-channels and click the "Top up" or "Pay" button;
3. Funds will be automatically redirected from the general account to the service account. Confirm the action.

It is recommended to link a debit plastic card to automatically pay for services. Funds will be withdrawn monthly, and the system will automatic mode will renew services. So you can protect yourself from the forced blocking of television.

If the HD channel service was previously blocked, for its reactivation it may take several hours, it is recommended to reboot the equipment first. If after this time, after payment, nothing has changed and the channels are not showing, you should pay attention to possible technical malfunctions.

Let's consider them in the form of a table:

1. HD broadcasting has changed the transmission format. This procedure contributes to an overall improvement in the quality of broadcast service and requires the replacement of equipment with modern equipment. This process occurs free of charge and is accompanied by promotional offers;
2. The 8306 receiver is distributed among customers and uses a built-in card conditional access to the center FULL HD, technical work or software malfunctions in reading encryption keys may make it impossible to display HD-format channels. It is recommended to restart your device and reset software settings to the factory level;
3. The required channel is not included in your service package. Detailed information for current tariff plans, you can find out in the corresponding section of the official website or in the user control panel. This item often allows you to answer the question: "Where did the History channel disappear on Tricolor TV?";
4. When installing new HD equipment, additional reconfiguration of your antenna will be required. HD signal uses special encryption and decryption protocols, instructions for manual setting can be viewed in the relevant information section of the Tricolor website.

What to do if the package "Unified" is missing

If you have lost channels 2 on Tricolor TV package "United", and the above instructions do not help to solve the problem - contact official service support by any in an accessible way... This can be done both through the phone and using your own virtual services... Clearly formulate your question and inform the specialist that you have lost HD channels and list your attempts to restore the broadcast. The consultant will study your question and tell you what to do in this case. You just have to strictly follow the established instructions.

Even the most modern technology sometimes malfunctions. We are sure that many users of satellite television have come across this. You are going to relax in the evening listening to your favorite TV series, but Tricolor TV does not show. It's a shame! What to do in this case, our article will tell you.

What to do first

Before calling technical support satellite operator and complain about the lack of broadcasting, it is worth checking the most commonplace reasons malfunction. As a rule, subscribers remember them last.

Checking account balance

Perhaps the reason for the lack of broadcasting on all channels, except for the federal ones, lies in the fact that the TV service is simply not paid for. You can check this very simply - on the official Tricolor website. To do this, just go to the subscriber and check the balance personal account... The link to the LC is located in the upper left corner on home page site.

Important! Lack of payment may be the reason why HD channels of Tricolor TV or some separate channels belonging to the same package are not shown. Perhaps the subscriber forgot to pay for this particular package.

If the payment has been made in full, and the state of the personal account is negative, you should contact. It is possible that there was a change in conditions tariff plan with an increase in the subscription fee, and the previously paid amount is not enough. In this case, the operator will have to pay extra. As a rule, after making Money broadcasting is restored within an hour at the most. If this does not happen, it is worth checking whether the money has arrived in the account. You can also do this in your personal account.

Equipment check

Malfunctions in television operation may occur due to malfunctions in the subscriber's equipment. Therefore, if with personal account everything is fine, there are two things worth checking:

• the level and quality of the satellite signal;
• the physical condition of the equipment.

The signal is checked by pressing the i key on the remote control and evaluating the readings of the scales displayed on the TV screen. For normal work The TV reading on both scales should be at least 80%. A slight deterioration in communication is possible due to a change in the weather. Clouds and precipitation greatly affect the performance of the antenna. But if everything is normal with the weather, and the readings of the scales have dropped below normal, most likely, the antenna needs to be re-tuned. How to carry it out, we described in detail in the article on what to do if.

To assess the physical condition of the equipment, check:

• the integrity of all wires;
• no debris in the antenna dish;
• the operability of all plugs and connectors;
• tightness of the plugs to the connectors.

It is also worth checking the functionality of the satellite operator's smart card. To do this, go to the receiver's menu and select the sections in it in sequence: "Access", DRE, "Smart card". V last section, the ID field should display the operator's card number. The absence of this information there indicates that the card or the set-top box itself is out of order. In this case, you must contact service center operator to repair or replace equipment.

If there is more than one TV in the house

Most often, the lack of broadcasting of any channel is encountered by subscribers who have several televisions installed in their apartment. Moreover, urgent problem becomes if the TV sets are connected to the antenna through a satellite splitter. With this type of connection, the equipment begins to conflict with each other, due to which some of the channels may disappear. It is simple to check it - it is enough to disconnect all TVs from the antenna except one to make sure that the broadcast is restored in full.

Important! To avoid such problems, connect additional devices to the antenna it is better through a converter with several outputs.

Problems after update

Often interruptions in television broadcast occur in the following cases:

• the subscriber installed at home new receiver instead of the old one;
• the subscriber recently connected new package channels.

What to do if Tricolor TV does not show in such situations? It is quite possible to cope on your own, without technical support.

Crash after installing a new receiver

After replacing the set-top box with a new one, it must be registered on the operator's website and re-configured. Having connected and installed a new receiver, you should start the search for TV channels on it through the menu, and then save the found content. But even as a result of these operations, some of the channels may remain inaccessible.

Why does it not show the coded channel on Tricolor TV, if all the settings were made correctly? The equipment may not have received activation codes from the operator yet. If more than a day has passed since the installation of the set-top box, you should request these codes again. To do this, go to the subscriber's personal account on the Tricolor website and press the button "Send activation commands" or "Repeat activation commands" in it. The button is located in the "My Services" section under the data of the subscription agreement.

No access to new package

If Tricolor TV stopped showing hd channels after connecting a new package, or broadcasting on channels belonging to new service, unavailable, the reason lies in the same activation codes. As a rule, the operator sends them automatically within 24 hours, directly to the receiver. But the equipment does not always have the ability to receive the sent commands.

To help your set-top box accept desired settings, you need to do the following:

• turn off the set-top box and the TV from the power supply;
• after a minute, connect the equipment to the outlet;
• wait for the console to load;
• switch to one of the paid / newly connected channels;
• wait 3 to 8 hours.

In this case, the TV can be turned off. The main thing is that the receiver continues to work.

Important! These operations are absolutely necessary if an error message No. 9, 10 or 13 appears on the TV when trying to watch some channels.

It is also necessary to update the activation codes if the TV displays a message that the channel is encrypted and unavailable for viewing. And the last and most common reason is that the receiver was turned off for several days, for example, due to the absence of the owners in the apartment. As a rule, without regular use, an identification failure occurs on the receiver, which becomes the cause of broadcasting problems.

Check for software updates

The Tricolor company regularly updates the software responsible for the operation of the receiver. If the subscriber has not downloaded these updates in time, some of the channels may disappear from free access... Therefore, if the activities described above did not have an effect, it is worth checking for updates. This can be done:

• on the official website of the operator;
• by going to channel 333.

After switching to desired channel, if there is a newer software than installed on the client equipment, the system will offer itself. This process can take about half an hour. It is described in more detail in a separate article on our website.

Usually, Tricolor TV users who pay for the services on time do not have any problems. But still, there are less standard situations when, after paying for Tricolor TV, they do not show channels. Let's consider the causes of this malfunction, and what measures can be taken to cope with them.

Sources of error

Let's take a look at the most likely factors that can interfere with watching TV and how to address them.

Receiver technical problems

Perhaps, if everything is paid for, but the channels are not shown, there is some technical problem with your receiver. As a rule, it is enough just to turn it off, wait 5 minutes, and then turn it on again. If this does not help, chances are high that you will have to apply.

Tariff change

Sometimes the list of channels in the package you have connected changes. In this case, a situation arises that some streams will really disappear from your broadcasting grid. You need to pay for these channels separately or choose the tariff in which they are included.

Smart card problems

The smart card is an important part of your receiver and can malfunction too. Here's how to spot them:

1. Go to the main menu of the receiver.
2. Select the "Conditional Access" section.
3. Look at this point for information about.
4. If it is displayed, then the malfunction is in something else, if not, then the problem is most likely in the smart card.

Another possible variant- the smart card works well, but is not inserted correctly into the receiver. As a result, the contact is not tight enough, and therefore the channels are not shown.

Some receivers may not need a smart card. Therefore, if it is, in principle, absent, do not be surprised, this is normal in many situations.

Reset

Often, when the channels are not shown after payment, incomprehensible images are displayed on the TV, and four eights are displayed on the receiver's display. This means that either due to some of your actions, or due to a common technical failure, the receiver has reset its settings to the default factory settings. In this case, it is best not to take any action on your own, but to call a Tricolor TV specialist at home, or at least, where they will instruct you on how to set up the receiver correctly.

Payment failed

Sometimes the user, it would seem, made the correct payment for the Tricolor services, but then when the time for a new paid period comes, the channels do not work. This may simply mean that the payment for some reason did not go through. In this case, several federal channels should continue to work for you, which are provided free of charge.

You can check the payment of the bill on the official website. You will need to specify the ID of the receiving equipment. After that, the end date of the subscription should be displayed, which means that the payment has passed. If it is displayed that the package has not been activated, it means that the payment has not been received.

The easiest way to check the payment for Tricolor TV services is to call service number 8-800-500-01-23 .

Outdated software

Sometimes the channels may not be shown, because the receiver has not been updated for a long time software... In this case, you need to update it following the instructions of your device. Please note that you cannot turn off the receiver while the update is in progress, otherwise errors may occur.

TV channel activation

After paying for the package, you need to activate the channels. It is very simple to figure out how to do this, just go to your personal account on the Tricolor website, there pay channels accompanied by activation buttons. If you forgot about it or did it with the receiver turned off, then the channels may not be shown, in which case you need to try to activate again.

In conclusion

There are many situations when you seem to have paid all the bills, but the channels are not showing. And, as we can see, there can be many reasons for this, from technical problems to failures in transactions. But it's worth starting the check all the same with the basics and first weeding out the most simple options, namely, make sure that you have paid the bills accurately. Sometimes very simple human errors are the cause of the problem.

I think many users of Tricolor TV satellite television are familiar with the situation when you turn on the set-top box, but there is no signal from it on the TV. What to do, where to run, who to call?
Don't panic! Now we will figure it out on our own, identify the cause and possibly even fix it.
First, see if the TV and receiver have turned on for sure. Then look at the TV screen - what is happening there.
There are two options for the development of events. First, let's define what is meant by the concept of "No signal".

Case 1. The screen says "No signal"

This is the most common situation. It is caused in 75% of cases by the fact that the video signal source on the TV was selected incorrectly. This is most often done by children when playing with the remote control. To remedy the situation, you must first look at the back of the TV case - in which of its connectors the Tricolor TV receiver is connected. All ports are signed and even have their own numbering.

Next, you need to pick up the remote control and find the button that switches the video signal sources. This button is usually called Source or Input.

In response to this action, the TV should display the following or a similar menu, which will list all available inputs:

We select the one that includes the Tricolor TV prefix. Usually the problem is successfully resolved after this.

Note: On old TV models, where, besides the composite input (tulips) and SCART, there are no other connectors, the output is switched by the "TV / AV" button. Switch your TV to AV-in and check if there is an image from the set-top box. On some TV models there are several AV-inputs (for example, front and rear), then the "AV" button will have to be pressed several times to switch between them.

Also, be sure to check that satellite receiver is on for sure and working. Sometimes it can happen that the power indicator on it is on, but the device itself does not start. Then the inscription "No signal" on the TV will also light up. Try restarting it by turning off the power and then turning it back on.
If this did not help and the message and when you try to turn on the Tricolor TV, it still says "No signal", then try replacing the cable between the receiver and the TV. He usually rolls on the floor and is exposed to the destructive effects of children and pets - he is either squeezed or gnawed.

Case 2. Do not show TV channels

If the receiver interface itself is available and a list of channels is displayed, but there is no image and Tricolor writes “no signal” on all channels, then there is most likely a problem with the equipment.

Moreover, the reason may be fermented settings. satellite receiver damaged transponder, wrong installed antenna... Start by checking the antenna itself to see if it has been bent by wind or something else. The source of the problem, when there is no signal, may also be torn or bent coaxial cable from antenna to receiver. Examine it carefully for damage.
If the inscription "No signal" is displayed only on some channels, while others work without problems, then this may be caused by either technical works from the operator, or by changing the frequency of the TV channel. Try to go to the operator's website and read the news - is there preventive work or changes in the operation of individual channels.

Tricolor TV has one package of HD channels for all subscribers "Ediny", the cost of which is 1200 rubles. per month. But at the same time, any operator of digital television under the Federal Law is obliged to broadcast free channels viewable for everyone. Why, then, users may have an inscription "no signal" on free programs... How to diagnose and fix the error.

The "basic" channel package is automatically connected to customers free of charge. The Tricolor TV website contains the following list of TV programs:

All-Russian:

• Russia 1;
• Match;
• Fifth;
• Russia 24 and Culture;
• Carousel;
• ORT and TVts;
• RetTV;
• Saved;
• STS and Domashny;
• TV3 and Zvezda;
• TNT and Friday;
• First and Mir, as well as MuzTV.
• And also 4 promo channels from Tricolor TV.

However, there is information that since 2017 the list free broadcasting will significantly decrease to only 8 TV programs. In the "Basic" package: three informational, Orthodox channel, two promo and TV-TV, TV2-TV.

Let's see why a malfunction may occur and how to fix it. First of all, it is worth checking the performance of the equipment itself.

How to check the correct operation of the equipment

If the "Basic" package has stopped working for you, the error may be related to incorrect operation of the equipment. Follow these steps to diagnose and fix the problem:

1. Perform a functional check of the equipment from the beginning. The very first option is to restart the set-top box for power, that is, pull it out of the socket for 10 - 15 seconds, then start it again.
2. If the first method did not give positive changes, proceed to checking the Promo channels, which should function even with the Smart Card pulled out. Even if he writes: "no signal", reset the hardware settings.

How to reset your receiver

It is recommended to reset the equipment to factory settings in almost all malfunctions associated with the broadcast of HD Tricolor TV channels. To carry out this operation, you must:

1. Go to the menu;
2. Enter pin code.
3. Go to the factory settings.
4. And confirm your decision (twice).
5. Then, re-enter the desired region and click on the autosearch of channels.
6. Save the settings.

According to the rules of digital television broadcasting, even with an unpaid package, federal free channels must be turned on, only they will be transferred to the end of the list and the numbering will start from 100.

If, after all the operations, nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinches. And also re-tune the antenna according to the instructions included in the kit. If it doesn't work out on your own, call the wizard.

If promotional channels from Tricolor TV work, but there are no basic ones

Users may wonder why promo channels work, but the basic ones are not broadcast and show "no signal", and what to do to solve the problem. There can be three reasons for the malfunction:

1. You have not confirmed your subscription data registration.
2. The receiver does not recognize the Smart Card.
3. The card is incorrectly installed.

In the first case, you just need to call Tricolor TV on toll free number 8-800-500-01-23. Or register through the official website of the company, where to receive a password from personal account you will need to enter the equipment ID.

Faults in reading or recognizing the card

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or an encrypted channel? Why does this situation arise?

First of all, you should check if the receiver sees the card. To do this, do the following:

1. Go to the menu using the console from the console, click on the "Conditional Access" item.
2. Select the module, this is how the card ID should be registered, if it is not there, then try reinstalling the smart card into the equipment.
3. Turn off the set-top box, then pull out the card.
4. Wait a little, insert it back in the correct position until it stops.
5. Start the receiver.
6. If the actions did not correct the errors, contact the service center.

There is one more situation that answers the question why the basic channels are not shown - this is the outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the update item and click update.

Attention! Do not turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And it can also be completely simple reason why basic or some HD channels are not shown - there is a planned update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the service technical support or by calling friends who also have Tricolor TV installed.

Nuances of Tricolor TV

V Lately it was reported that Tricolor TV subscribers will not be able to view free channels without paying for the "United" package. Technical support operators justify such disregard for the digital television the fact that the contract for the provision of services stipulates that the operator is not responsible for the correctness of work base channels, in case of termination of the contract.

Tricolor TV can terminate the contract in unilaterally if you don’t contribute subscription fee in time. Thus, you can lose even basic TV programs without paying for the package.