The principle of operation of the largest satellite TV operator in Russia is to provide a variety of channel packages, which include HD-quality solutions. "Do not show HD channels on Tricolor TV, what should I do?" - a popular support request that requires additional consideration and can be corrected on its own.
By subscribing to a number of subscriptions, the user must monthly deposit a certain amount to a personal account for further payment for a specific service. The use of sophisticated technical equipment in the process of broadcasting images can cause an unexpected failure, which can also cause the absence of images on HD channels. In this material, we will consider this problem in detail, identify ways to diagnose and promptly troubleshoot the problem.
Lost HD channels on Tricolor TV in 2019
It is quite difficult to go out about why the HD channels of Tricolor TV are not shown. The reason for the absence of images and sound can be a number of technical and software malfunctions that you can diagnose yourself. The most common reason for the disappearance of HD channels is the lack of payment for a package of services.
In this case, you need to check the status of your account, this can be done in the following ways:
- by going to the appropriate section of the official website of the satellite TV operator;
- using the functionality of the Tricolor user control panel, where you can not only view the balance, but also customize the list of services provided.
The official website of Tricolor TV allows you to find out the debt on your account and quickly check it. To do this, you must enter your personal contract number, smart card or equipment ID in the appropriate form. The contract number is indicated in a paper copy of the document and may be lost, therefore users mainly use the second option to pay for services.
A unique ID is assigned to each issued smart card or receiver and acts as your account identifier. This code consists of a combination of 12 or 14 numeric characters, depending on the year of manufacture of the device.
You can view the number on the card itself, or on the back of the receiver.
After entering the data in the appropriate fields, you will be redirected to the payment page. Be careful, funds are initially transferred to a general personal account, after which they need to be redirected to a specific service package. Novice users of Tricolor TV often make such a mistake, which leads to the blocking of some service packages.
You can transfer funds to a package of HD channels in the user account, for this:
- Go through the authorization process and open the "Subscription" menu;
- Select the required package of HD-channels and click the "Top up" or "Pay" button;
- Funds will be automatically redirected from the general account to the service account. Confirm the action.
It is recommended to link a debit plastic card to automatically pay for services. Funds will be withdrawn monthly, and the system will automatically renew services. So you can protect yourself from the forced blocking of television.
If the HD channel service was previously blocked, it may take several hours to reactivate it, it is recommended to reboot the equipment first. If after this time, after payment, nothing has changed and the channels are not showing, you should pay attention to possible technical malfunctions.
Let's consider them in the form of a table:
- HD broadcasting has changed the transmission format. This procedure contributes to an overall improvement in the quality of broadcast service and requires the replacement of equipment with modern equipment. This process is free and accompanied by promotional offers;
- The 8306 receiver is distributed among customers and uses the built-in FULL HD conditional access card, technical work or software malfunctions in reading the encryption keys may cause the inability to display HD-format channels. It is recommended to reboot the device and reset the software settings to the factory level;
- The required channel is not included in your service package. Detailed information on current tariff plans can be found in the corresponding section of the official website or in the user control panel. This item often allows you to answer the question: "Where did the History channel disappear on Tricolor TV?";
- When installing new HD equipment, additional reconfiguration of your antenna will be required. The HD signal uses special encryption and decryption protocols, instructions for manual configuration can be viewed in the corresponding information section of the Tricolor website.
What to do if the package "Unified" is missing
If you have lost channels 2 on the Tricolor TV package "United", and the above instructions do not help to solve the problem - contact the official support service in any available way. This can be done both through the phone and using your own virtual services. Clearly formulate your question and inform the specialist that you have lost HD channels and list your attempts to restore the broadcast. The consultant will study your question and tell you what to do in this case. You just have to strictly follow the established instructions.
Even the termination of subscription services and the lack of subscriptions to paid TV channel packages should not leave viewers without a basic set of publicly available channels. Therefore, if they suddenly disappeared and became unavailable, you should look for the cause of the problems and restore the broadcast. At the same time, it is not necessary to immediately call the support service and complain that Tricolor TV does not show free channels. Often, you can cope with the existing troubles on your own. This will help to significantly save time, and sometimes even money that could have gone to pay for the services of a telemaster.
In order to choose the correct course of action and return the broadcast as soon as possible, you need to find out why the public channels have disappeared. This is usually due to the following reasons:
- failure of the receiver;
- Smart card is incorrectly connected;
- confirmation of the subscriber's personal data is required;
- technical work on the server;
- the need to update the receiver software;
- equipment malfunction;
- difficulties with signal reception by the antenna.
Almost each of the listed problems can be eliminated on their own, without the assistance of specialists. The main thing is to approach this process with all seriousness and avoid rash, frivolous actions.
Free channels are not shown on Tricolor TV - what to do
When faced with the lack of basic TV channels for the first time, you should immediately, without thinking about what to do, restart the set-top box. Often times, this simple action is enough to get the impression back. If there are no positive changes, you should reset the receiver settings to the factory level. To do this, you should:
- turn on the TV and the receiver;
- open the receiver menu;
- go to the "settings" ("settings") section;
- click on the item "factory";
- confirm actions;
- wait for reboot;
- enter the region of connection and enable channel search.
It is important to remember that the basic package is usually at the end of the list, so do not despair if the first channels are empty. You just need to start over from the end to find live broadcasts faster.
Difficulties with a smart card
The next thing to look out for is how the Smart Card works. Often, all difficulties are associated with its incorrect position in the card reader, and then the question of how to fix the situation instantly disappears.
When the card is installed correctly, and the broadcast does not appear, it is worth finding out if the subscriber data is confirmed. To do this, you can call the provider's contact center (88005000123) or visit your personal account on the official website.
After making sure that everything is in order with personal data, you should:
- go to the receiver menu;
- switch to the "conditional access" section;
- select the item "DRE module";
- find your ID-number on the page that opens.
If it is available, then the card is in good order and it is necessary to look for other reasons for the troubles that have arisen.
Updating the software
Sometimes the correct answer to the question of why free channels are not shown on Tricolor is the lack of a software update. To install an up-to-date, working program, you should find the appropriate item in the menu and start the update process.
Please note that it cannot be interrupted or stopped.
Any emergency shutdown of the receiver or careless action of the user will lead to equipment malfunction. And, since the breakdown was caused by the actions of the subscriber, it will be meaningless to rely on warranty service and repair.
And the payment for software restoration in service centers is 500 rubles. Therefore, you should treat the installation of a new program with the utmost seriousness and caution, so as not to pay later for unplanned repairs.
Other reasons
We must not forget about other reasons for the absence of the base package. It will not be superfluous to check the satellite dish, especially if the TV channels disappeared in windy weather. Sometimes the lack of channels is associated with an incorrect rotation of the dish, ice on its surface or the presence of obstacles that prevent the reception of a signal from the satellite.
It is worth taking a closer look at the integrity of the cable, since each break will cause the signal to disappear. It is necessary to check the converter, which may be flooded with water or simply fail.
Damage to the receiver cannot be ruled out either. If the matter is in the console, then you should take it to the service center, the address of which can be found on the official Tricolor website.
Another not the most obvious cause of problems may be the old age of the receiver, its inadequacy to modern technical requirements.
What channels should be shown for free on Tricolor TV
The last nuance that users should understand is the list of channels available in 2019 for free. Subscribers are provided with access to the following public TV channels:
- Home;
- Star;
- Carousel;
- Match!;
- Muz TV;
- First;
- Friday!;
- Fifth;
- Ren TV;
- Russia 1;
- Russia 24;
- Russia K;
- Saved;
Additionally, 3 radio stations, 4 information channels of the provider and 1 TV shop will be available. All of the above should be broadcasted for free and without interruption. Therefore, in case of problems, you should use any available feedback form with the specialists of the satellite company.
Sometimes the absence of television is associated with technical work, and then all that remains is to wait for their completion.
As you know, after the end of the paid period of subscription service, the Tricolor provider must continue to supply ten free TV channels to the client. However, it sometimes happens that free channels are not shown on Tricolor TV. What happened? Do I need to call technical support right away or can I fix something on my own?
Start diagnostics from the beginning. By consistently and methodically checking every section of the circuit from the TV studio to the TV screen, you can solve most of the problems with Tricolor without resorting to outside help. Which is not always fast and more often than not free.
The procedure for checking the operability of the system equipment
First, try resetting the receiver. Power off, power on again. Perhaps something went wrong during the connection process, the automatic settings did not end correctly.
Step two. The Tricolor information channel must work even if an access card is removed from your receiver. If it doesn’t work, the screen should say “No Signal”.
Most likely, the settings are out of order. First of all, reset the hardware settings to factory settings. If there are violations in the channel settings - after returning to the default settings, the signal should appear.
How to restore factory settings
According to the instructions, it is recommended to reset the settings to factory settings in all problem situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select the item Factory settings, confirm the choice. A warning will appear stating that a reset of all custom settings is imminent. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.
Now you need to specify your region and perform the automatic channel search again. After all working channels are found, save the current settings.
Note. If by this time you have already expired the paid service period, the paid channels will no longer be shown, and the free ones will be thrown to the very end of the list. Therefore, if you do not immediately find regular free channels at the top of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.
If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver - is there a break in the cable connection? If the wires are in order, there could be a violation of the installation and orientation of the plate itself. Try to reorient the plate yourself according to the Instructions, or, if you do not know how to do this, call the technician from the service department.
Free channels are not shown, while the information channel is working
There are three possibilities here.
- This situation may mean that the user has not yet confirmed his subscriber information.
- The receiver does not see the access card.
- The card is positioned incorrectly.
With unconfirmed user data, paid channels may also be disconnected during the paid validity period of Tricolor TV. How do I verify my user rights?
- Call the free phone 7.800.500.01.23, ask the operator to confirm your personal data.
- Visit the official website of the service provider. Go to your personal subscriber account on the main page of the site. Confirm your data in your personal account.
- To get a password from your personal account, you need to enter the ID of your receiver or indicate the number of the subscription agreement, and then order a password. You can receive the password either to the receiver or to the cell phone specified in the contract by a text message, you can also ask to send the password by email.
Now it's time to check if the receiver sees the access card. To do this, open the Menu, go to Conditional Access, then DRE Module. Look - in the menu item ID of the access card there should be a number, the same as written on the card installed in the receiver. If there is no number, it means that the receiver could not find the card.
Sometimes the user inadvertently inserts the card backwards. This also needs to be checked. If it is installed correctly, check it on another device. If possible, of course.
If your card was detected normally on the alternative equipment, everything worked - the receiver is faulty and it must be taken to a service center for diagnostics and repair.
Outdated software
To update the software, you need to find the update item in the menu and start the process. Be careful: during the update, do not turn off the equipment, because the program will overwrite files and if they are only partially overwritten, then they will work partially - i.e. will not work at all and the equipment will be disabled due to your fault!
Other possible reasons for the lack of broadcasting of free channels
The transmissions were stopped for several hours for routine maintenance or repairs. In this case, you just need to wait a while. Try to contact other subscribers and find out if their TV is working. Go to the official Tricolor website and see if there is a technical break.
You have an old receiver and it is not compatible with the updated TV broadcast technologies - it is time to upgrade your equipment.
If none of the above helped to solve your problem, it remains to write an email to the customer service or try to call the operator.
With all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all channels or some of them are not shown. Faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.
You can solve this problem by identifying the cause of the occurrence.
On all channels except information
- First, you need to clarify the activity of the subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section "Payment") or in your personal account.
- If the subscription is active, and the problem has not been resolved, then you will need to update the activation keys. The request for re-sending the keys can be made in your personal account. After that, the receiver must be rebooted and left on one of the channels to which there is no access. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
- Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not correctly installed in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A reboot of the power supply is sufficient for the access card.
- If the ID still does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact the service department.
Only on some
- In this case, you will need to start autosearch. The new channels must be preserved.
- As a result of the update, problematic TV channels completely disappeared from the list, which means that they stopped broadcasting, i.e. there have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
- There may be such an option: TV channels without access remained on the new list, but the problem was not resolved. It is necessary to disconnect the receiver from the power supply and turn it on again.
- If the channels still do not work, you need to reset the settings to the factory settings: in the equipment menu, select the "Factory settings" item and click "OK". After that, you need to reboot the receiver and re-configure it according to the instructions.
- If, after resetting the settings, access to TV channels does not appear, you should call a specialist from technical support to diagnose the equipment.
The inscription on the screen "No signal"
Such an inscription may indicate the loss of the broadcast signal. The causes are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.
- If the power is less than 70%, the following options should be considered.
- Bad weather conditions can degrade the broadcast quality. As soon as the weather improves, the signal will become confident.
- Interference in the area (trees, tall buildings) may prevent stable broadcasting. Relocating the antenna will solve the problem.
- The low level can be caused by incorrect antenna settings or damaged cable. You can fix these problems yourself or call a specialist.
- There may be a technical problem with the service provider as the reason for the missing picture.
- If the broadcast quality is more than 70%, then you need to carry out a series of sequential actions (with the transition to the next step in case of failure on the previous one).
- Search for channels again.
- Restart the receiver's power supply.
- Reset settings to factory defaults.
If access to TV channels could not be restored
If all the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:
- +7-800-500-0123
- Communication via Viber and WhatsApp at + 7-911-101-0123
- Call through the website (in the Support section)
- Skype: support_tricolor_tv
- Online chat on the site
- Application for technical support (you must fill out the application form in the appropriate section)
