TV Guide: This is a digital TV program for Tricolor TV, the data of which is downloaded in real time via satellite. Therefore, it can sometimes take up to ten minutes for the data to load. Possible error “no transmission data”, or “There is no program guide on this channel or it has not yet been loaded. All this can lead to malfunctions of the receiver.
First you need to understand the reasons - why the TV guide does not work:
- Incorrectly set time on the receiver itself;
- An equipment failure has occurred;
- Outdated firmware or the receiver is broken;
Of course, you can’t leave the equipment in this state, so you need to look for a solution. The easiest solution to the problem is to contact the specialist who installed your equipment. In addition, you can try to contact Tricolor TV specialists by calling the hotline.
How to fix the TV guide on Tricolor TV
- Set the correct time on the receiver. To do this, press “menu” on the receiver remote control, then find the “date and time” section. Set the exact date and time;
- Reset settings to factory settings. Instruction: ;
- Try to update the receiver, an update with new settings may have been released;
- Reboot the receiver. To do this, you need to do the following: turn it off. Then unplug its cord from the outlet for a few minutes. Turn on the receiver. Errors will be cleared.
Don't expect a TV guide error to fix itself. If you really need this function, then follow all the points of our instructions and the TV guide program guide will work for each channel. After all, many subscribers face this problem.
If on the set date there is not enough money in the account to continue broadcasting, then Tricolor users will be deprived of all paid channels. But sometimes, even after the owner of the equipment pays the required amount, broadcasting does not continue. What is it about, and how long to wait after paying Tricolor TV?
Tricolor TV does not show channels
If after making a payment and activating subscriptions, the message “ EST coded channel" or " No access to view”, and only channels from the basic package are available, then it’s worth checking whether the money has been credited to the account and whether the subscriptions are valid.
To do this, you need to go to your personal account, on the tricolor tv website. There is a payment verification function available. To do this, you will need to go to the "Technical Issues" tab and verify the client ID on the receipt, making sure that it matches the own number assigned to the user. After that, the appropriate course of action is:
- Numbers match
- Do not match
- The check was not saved.
Depending on the selected answers, it is worth acting according to the proposed scheme, choosing items in the drop-down online questionnaire.
What else can be done
What to do after payment, if the correct client ID is specified, but access to paid channels has not been restored? In this case, the problem usually lies in the following reasons:
- An insufficient amount has been deposited - often this is due to the fact that the bank commission was not taken into account when replenishing the account. In this case, you need to pay extra money and reactivate the package.
- Changing the composition of packages - in this case, the broadcast is in progress, but access to certain channels is limited. You need to switch to another package, or simply pay separately for the desired channels.
- Problems with identification of the smart card ID - you need to turn off the receiver, unplug the power cord, remove and reinstall the card, turn on the device. By going to the section "Conditional access" - "Information about the smart card", you can evaluate the correct operation of the receiver.
- Outdated software version - to avoid this, and all channels are displayed normally, you do not need to turn off the receiver during the download and installation of updates.
In some cases, to solve the problem, you need to reset the receiver settings and start searching for channels. To reboot the receiver, you need to disconnect it from the network and leave it for 5-10 minutes, then restart it.
Important! In the event of an error "8888" or a system message enclosed in square brackets "" the problem is related to the failure of the equipment - you will need to contact the Tricolor office for repairs.
Payment Tricolor TV: important nuances
- You should not wait for an instant connection after the entire amount has been paid. The user will need to perform a number of actions:
- Check that the correct amount has been credited to the account
- Turn on the receiver on any of the paid channels
- Turn off the TV and leave the receiver on for 8 hours.
During this time, previously inaccessible packages will be reconnected. In the future, it is recommended not to skip the payment period, so as not to encounter such a situation again. The maximum turn-on period is 8 hours, but in most cases the activation of the channels is much faster.
Important! If the user's ID code consists of 12 digits, then it is he who is indicated when making a payment. If the identification number contains not 12, but 14 digits, then to pay off the cost of services, you must specify the number of the subscription agreement. If a mistake was made, you need to cancel the payment, or already contact the technical support staff, whose phone number is indicated on the receipt after the payment is made.
Need to change/confirm registration data
If the user does not complete the procedure for updating registration data in a timely manner, which is prescribed in the contract and is a mandatory item, then the paid subscriptions will be suspended. In this case, only the basic package will remain Tricolor TV. If Tricolor does not turn on after payment, although the money was deposited on time, and no errors were made when entering the amount and ID, you need to go to the "Private clients" - "Support" - "Change data" section. After that, an online questionnaire will be displayed - you need to fill in the main points and broadcasting will again be restored in normal mode.
There are many reasons why Tricolor TV does not work even after payment. In most cases, this is due to a lack of money in the account, so be sure to check the receipts in the appropriate section of your Personal Account. It will not be superfluous to check the correctness of the identification number, as well as to make sure that the registration data was confirmed in a timely manner.
According to the legislation in force in Russia, each viewer has the right to a small package of federal TV channels, which must be broadcast free of charge, regardless of whether the provider has paid for the services. But sometimes situations arise when they disappear without a trace. The first step in such cases is to find out why Tricolor does not show free channels without payment.
Dealing with the difficulties that have arisen without understanding the causes of their occurrence is quite difficult.
In this case, often the source of problems is on the surface, and the return of the broadcast takes a few minutes.
Therefore, in order not to lose the opportunity to watch your favorite series or program, you should try to restore the reception and operation of the receiver yourself, without resorting to the help of specialists.
What channels Tricolor shows for free
To know how high-quality services the provider provides, and the package of basic TV channels turned out to be somewhat complete, you need to know what exactly is included in it.
Those subscribers who are not going to overpay for satellite TV and are ready to be content with the basic package should make sure that they have the following 20 free Tricolor TV channels:
- Ren TV;
- Home;
- Star;
- Carousel;
- Match;
- Muz TV.
- First;
- Friday;
- Fifth;
- Russia 1;
- Russia 24;
- Russia K;
- Saved;
In addition to the above, there are 4 more information channels from the provider with news about the latest innovations and the possibility of connecting additional services and functions, and 1 teleshop.
Radio fans can listen to Vesti FM, Mayak and Radio Russia for free.
Main reasons
If federal channels are not shown on Tricolor, you should think about what could lead to such problems. The most common causes of trouble in 2019 include:
- equipment malfunction and incorrect operation of the SMART card;
- receiver failure;
- outdated console software;
- frost or water on the surface of the antenna or dish position incorrectly;
- technical work at the provider or on the TV channel.
It is important to emphasize that other reasons may also be possible sources of problems that prevent the provider from consistently showing mandatory TV channels. But the problems and events described above are the most common, so it is with them that you should start restoring the translation.
Difficulties with smart card
One of the most common problems is the situation when Tricolor shows only the information channel. What is the matter and why this is happening is not at all difficult to figure out, since the only source of trouble in these cases is the SMART card. It is much more difficult to understand what to do in order to return the rest of the TV channels.
To cope with difficulties, it is worth taking a closer look at the map. It may be inserted the wrong way or have damage, scratches, bends, resulting in no signal. And if it is not difficult to change the position of the card, then it is already impossible to return the work to a bent card. In this case, you will have to buy a new one.
Reason for software update
After making sure that the disappearance of the free package is not related to the card, you need to make sure that the set-top box is working correctly. To do this, follow the following guidelines;
- the first step is to simply reboot the receiver;
- further, if the broadcast is not restored, you can reset the settings to the factory level by finding the corresponding item in the menu;
- then you need to visit the information channel and wait for the offer to update the software;
- if it does not appear, you should independently clarify whether the software needs to be updated (on the manufacturer's website or the provider's portal).
Usually, after the actions taken, all problems and malfunctions disappear.
Other reasons
In addition to the actions already described, subscribers should make sure that the connections are correct and take a closer look at the current position of the antenna. The changed angle of inclination remains one of the most common reasons why the Karusel channel does not show on Tricolor TV. Dirt on the surface of the dish can also be a source of interference, so if there is any, it must be removed.
Additionally, you can call the Tricolor contact number and find out if prophylaxis is currently being carried out. These technical works are capable of leaving viewers for some time without the opportunity to watch their favorite channels and programs.
Why Tricolor does not show free channels
The disappearance of channels is usually associated with a malfunction of the equipment or its incorrect operation. Therefore, the restoration of the broadcast should begin with checking the condition of the receiver, SMART card, wiring and dish. If this did not correct the situation, and Tricolor does not show free channels, what to do is unknown, you should contact the contact center.
To do this, you need to dial a simple, toll-free number. 8 800 500 01 23 and wait for a response from a specialist. The consultants of the satellite company will definitely understand the situation and suggest what is the best and most reasonable thing to do.
If both scales are at least 70% filled, and the Info channel still displays the message “No signal”, reset the receiver settings to factory settings.
To do this, press the "Menu" button, then "Settings" or "Settings" or "Applications", select the item "Factory settings" and press the "OK" button. After confirming the reset, the receiver will reboot and the Initial Setup Wizard will start. In the Setup Wizard, specify the satellite TV operator and select the installation region of your equipment, if it is in the drop-down list. If after that the channels are not found (or not all channels are found), you must re-tune the antenna to receive a signal from the satellite.
If it was not possible to configure the successor, then
You need to adjust the antenna for better signal reception. You can do it yourself or contact
- On one\several channels, "Infochannel" Tricolor TV "shows
Check the level of the received signal from the antenna
To do this, on the Tricolor TV Info Channel, double-click the red function button on the remote control from the receiver (“F1”, “i” or “INFO”, if necessary, press the green button on the remote control). The expanded information banner window will open. In the window that appears, two scales will be displayed below - the strength and quality of the signal. For stable reception of a signal from a satellite, the scales must be filled by at least 70% (visually - by three fourths).
1. Both scales are 70% full or more
If the Infochannel shows, and the image is missing only on some channels of the paid service, this may be due to a change in the broadcasting parameters of the channels to optimize satellite capacities. In such situations, channels with old broadcast parameters may be stored in the channel list on your receiver. You need to update the channel list. To update the list of channels, press the "Menu" button on the remote control from the receiver and select the "Search for Tricolor TV channels" item in the "Main Menu".
2. One or both of the scales are less than 70% full
You need to adjust the antenna for better signal reception. You can do it yourself or contact
- The screen displays "Blank List"
Check the strength of the received signal from the antenna.
To do this, double-click the red function button on the remote control from the receiver (“F1”, “i” or “INFO”, if necessary, also press the green button on the remote control). The expanded information banner window will open. In the window that appears, two scales will be displayed below - the strength and quality of the signal. For stable reception of a signal from a satellite, the scales must be filled by at least 70% (visually - by three fourths).
1. Both scales are 70% full or more
Press the "Menu" button on the remote control and select "Search for Tricolor TV channels". Then press the "OK" button and confirm the start of the channel search. Wait until the search for TV and radio channels is completed (an information message should appear on the screen) and save the found TV channels.
2. One or both of the scales are less than 70% full
Restore the receiver settings to factory settings.
To do this, press the "Menu" button, then "Settings" or "Settings or Applications", select the item "Factory settings" and press the "OK" button. After confirming the reset, the receiver will reboot and the Initial Setup Wizard will start. In the Setup Wizard, specify the satellite TV operator and select the installation region of your equipment, if it is in the drop-down list. If after that the channels are not found (or not all channels are found), you must re-tune the antenna to receive a signal from the satellite.
If it still does not show, then you need to adjust the antenna for a more confident signal reception. You can do it yourself or refer to .
Even the termination of subscription services and the absence of subscriptions to paid TV packages should not leave viewers without a basic set of public channels. Therefore, if they suddenly disappeared and became unavailable, you should look for the cause of the problems and restore the broadcast. At the same time, it is not necessary to immediately call the support service and complain that Tricolor TV does not show free channels. Often, you can deal with the existing troubles on your own. This will help to significantly save time, and sometimes even money that could have gone to pay for the services of a telemaster.
In order to choose the right course of action and return the broadcast as soon as possible, you should find out why the public channels disappeared. This is usually due to the following reasons:
- failure of the receiver;
- the smart card is connected incorrectly;
- confirmation of the subscriber's personal data is required;
- technical work on the server;
- the need to update the receiver software;
- equipment malfunction;
- Difficulties with antenna signal reception.
Almost each of the listed problems can be fixed on your own, without the help of specialists. The main thing is to approach this process with all seriousness and avoid rash, frivolous actions.
Do not show free channels on Tricolor TV - what to do
When faced with the lack of basic TV channels for the first time, you should immediately, without thinking about what to do, restart the set-top box. Often this simple action is enough to return the impression. If there are no positive changes, you should reset the receiver settings to the factory level. For this you should:
- turn on the TV and receiver;
- open the receiver menu;
- go to the "settings" section ("settings");
- click on the "factory" item;
- confirm actions;
- wait for a reboot;
- enter the connection region and turn on the search for channels.
It is important to remember that the base package is usually at the end of the list, so don't despair if the first channels are empty. It is enough just to start the check from the end to find working translations faster.
Difficulties with smart card
The next thing to pay attention to is the operation of the Smart Card. Often all the difficulties are associated with its incorrect position in the card capture reader, and then the question of how to correct the situation instantly disappears.
When the card is installed correctly, and the broadcast does not appear, it is worth finding out if the subscriber data is confirmed. To do this, you can call the provider's contact center (88005000123) or visit your personal account on the official website.
After making sure that everything is in order with personal data, you should:
- go to the receiver menu;
- switch to the "conditional access" section;
- select the item "module DRE";
- find your ID number on the page that opens.
If it is, then the card is working and it is necessary to look for other causes of the troubles that have arisen.
Software update
Sometimes the correct answer to the question why free channels are not shown on Tricolor is the lack of a software update. To install an up-to-date, working program, you should find the corresponding item in the menu and start the update process.
Please note that it cannot be interrupted or stopped.
Any emergency shutdown of the receiver or careless user action will lead to a malfunction of the equipment. And, since the breakdown is caused by the actions of the subscriber, it will be pointless to rely on warranty service and repair.
And the fee for software restoration in service centers is 500 rubles. Therefore, you should take the installation of a new program with the utmost seriousness and caution so as not to pay for unplanned repairs later.
Other reasons
We must not forget about other reasons for the lack of a basic package. It will not be superfluous to check the satellite dish, especially if the TV channels disappeared in windy weather. Sometimes the lack of channels is due to incorrect rotation of the dish, ice on its surface, or the presence of obstacles that prevent receiving a signal from the satellite.
It is worth taking a closer look at the integrity of the cable, since each break will cause the signal to fail. You need to check the converter, which may be flooded with water or simply fail.
It is impossible to exclude the failure of the receiver. If the case is in the prefix, then you should take it to a service center, the address of which can be found on the Tricolor official website.
Another not very obvious cause of problems can be the old age of the receiver, its non-compliance with modern technical requirements.
What channels should be shown for free on Tricolor TV
The last nuance that users should understand is the list of channels available in 2019 for free. Subscribers are provided with access to the following public TV channels:
- Home;
- Star;
- Carousel;
- Match!;
- Muz TV;
- First;
- Friday!;
- Fifth;
- Ren TV;
- Russia 1;
- Russia 24;
- Russia K;
- Saved;
Additionally, 3 radio stations, 4 provider info channels and 1 teleshop will be available. All of the above should be broadcast free of charge and uninterrupted. Therefore, in case of problems, you should use any available form of feedback with the specialists of the satellite company.
Sometimes the lack of television is due to technical work, and then it remains just to wait for their completion.
