I do not receive messages on the Huawei phone. Why don't you receive SMS? Recommendations for solving the problem from different telecom operators

Despite the abundance of various applications, for example, instant messengers designed to replace the usual SMS, standard text messages remain the most demanded and basic way of communication. However, there are often cases when SMS does not work properly on the device. Knowing why SMS does not come to the phone, the user will be able to identify and fix the problem on his own.

Reasons for incorrect operation

SMS seems to be one of the most demanded methods of communication, which is due to the ease of use, as well as a number of other advantages. Moreover, they are often used for correct functioning various services- online banking, notifications and mailings.

Often a situation arises when the user has performed some action that requires confirmation, but SMS does not come to the phone. What to do in a similar situation? First, you need to study the most likely reasons for not correct work to determine the algorithm for further actions.

If the user stopped receiving SMS, this may be due to the following reasons:

• the sim card is inoperative and must be replaced;
• the device is not configured correctly, which causes problems with receiving messages;
• not enough on the phone free space to receive new SMS;
• the presence of viruses, malicious and unwanted programs in the system;
• the sender's number is on the user's blacklist;
• malfunctions on the part of the operator;
• blocking the number.

Depending on the specific cause, the troubleshooting steps will differ. To ensure that the problem is resolved, you will need to try each method one at a time, especially if you do not know the exact cause of the problem.

Often SMS does not come due to a malfunction of the SIM card itself

SIM card malfunction, malfunction and blocking

If the user is sure that his gadget is working properly, but the number does not receive a message, this may be caused by a malfunction on the part of the operator.

As a rule, the most common option seems to be the physical wear and tear of the SIM card.

In such a case, the consumer will need to visit the nearest office of his cellular operator to replace the element. During the visit, you must present a passport of a citizen of the Russian Federation, which will allow you to confirm the identity of the subscriber. The replacement procedure is carried out free of charge, which makes the service available to a wide range of users.

When figuring out what to do if SMS does not come, you need to remember that the reason may be network congestion, due to which the operator cannot normal mode provide subscribers with communication services. A similar situation is observed with significant overloads, which is especially common in large settlements v holidays eg New Year.

This problem, as a rule, does not require special manipulations to eliminate, since when the load decreases, the work of the mobile operator will resume in the same mode.

Moreover, the inability to receive SMS can be caused by financial blocking accounts. This measure is applied when the balance is negative. You can check if the incorrect operation of the smartphone is caused by the blocking by requesting the balance using the command corresponding to the mobile operator used.

The block will be automatically lifted if the user replenishes the account balance by the required amount.

Out of memory or incorrect device settings

If the phone for some reason stops receiving SMS messages, this may be due to the lack of free space in the memory required for storing them. The user has a choice of 2 options at once - purchasing a more capacious SD card (provided that the phone supports its use) or clearing the memory using built-in and third-party tools.

The most obvious decision appears to be removed unused applications that take up extra memory space. In addition, you will need to clean up old messages, which also take up space and may cause incorrect reception of SMS messages.

If you want, you can use third-party applications like Ccleaner or Clean master, that allow:

• clear memory from the remnants of deleted applications;
• delete obsolete and unused files;
• clear application cache.

In addition, you can use programs designed to replace standard functionality SMS. In some cases, when they are installed, the smartphone starts working normally and receives messages as usual. If such a program is already installed, you can try to uninstall it if you suspect that it conflicts with the firmware of the device.

Problems in the operation of the smartphone, in which the device does not receive SMS, may be caused by its incorrect settings.

Incorrect phone settings can be the reason why SMS does not come

First of all, you should check in the "Settings" section whether the number of the SMS center matches the operator's details. If there are differences, you will need to replace the number with the current one, which will allow you to receive messages.

You can find out the number of the SMS center by calling the number hotline the mobile operator whose services the subscriber uses. In addition, the required information can be found on the official website of the service provider.

Presence of malware

The popularity of smartphones has resulted in many cybercriminals using malware to steal funds, passwords and confidential user data, switched from computer to mobile platforms... This has led to a massive increase in the number of viruses that can be detected on user devices.

Special anti-virus programs help to protect against them and to identify, in case of infection. They have a built-in scan engine that should be run to check the system for malicious content. To improve the scanning efficiency, it is recommended to perform it various programs alternately, which will reveal even a latent threat.

It must be remembered that for the anti-virus to work correctly, the user will need access to the network to update the signature databases to the current state.

If the number is blacklisted

Often, the subscriber can add SMS sender to the black list, which will make it impossible to receive messages. To fix it a similar situation, you need to remove the sender's number from such a list. The algorithm of actions will differ depending on the used phone model and assumes the following manipulations:

1. Go to the "Contacts" section.
2. Find the number from which SMS is not received.
3. Go to the contact page by clicking on it.
4. Click on the menu sign, then uncheck the "direct blocking" item.

After that, the contact will no longer be blocked and the user will be able to receive messages from him. It should be remembered that such a solution will be relevant only if the user does not receive messages from one subscriber, and no problems arise with other SMS.

Reset - radical way getting rid of t problems if SMS does not come

Alternative method

Finding out why SMS does not come to the SIM card and how to fix the problem, the user can resort to radical, but effective solution- reset device settings. It should be noted that as a result of the operation, the gadget will return to its original state, and all user data will be deleted.

To perform a reset, you will need:

1. Go to the "Settings" section.
2. Select the "Restore and reset" item.
3. Click on the "Reset settings" button.
4. Confirm the operation and start performing it.

After a short wait, the device will restore its factory settings, and the problems, if they were caused incorrect installation some parameters will be completely eliminated.

Despite the great popularity of messengers, SMS function still remains popular and in demand. Below we will consider the reasons why SMS does not come to the phone, and also consider ways to remove the problem.

There are many reasons why the smartphone does not receive messages: the problem may be third party applications, incorrectly configured software, memory load or breakdown and / or incompatibility of the SIM card and the phone. Let's take a closer look at how to fix the problem.

If the problem occurs completely unexpectedly, it can be assumed that the cause was random crash... It can be removed by simply rebooting the device.

If the device has been rebooted, but the problem is still observed, read on.

Method 2: Disable Do Not Disturb Mode

Another common cause of the problem: activated mode "Do not disturb"... If it is turned on, then SMS messages come, but the phone does not display notifications about their receipt. You can disable this mode as follows.

If the actions did not bring results, we move on.

Method 3: Removing a number from the blacklist

If the SMS from some of the specific number, it is likely that he is blacklisted. You can check it like this.

After this procedure, messages from the specified number should come to normal mode... If the problem is not related to the blacklist, read on.

Method 4: Change the number of the SMS center

SMS technology is tied to the operator cellular: it acts as an intermediary between the sender and the recipient of the message. The role of the "postman" in this scheme is played by the receiving and sending center. As a rule, his number is automatically registered in the smartphone's SMS exchange application. However, in some cases, the number may be indicated incorrectly or not registered at all. You can check it like this:

If the number is written correctly, but messages still do not come, go to other methods.

Method 5: uninstall a third-party app

In some cases, third-party software may intercept receiving SMS... These include, for example, alternative applications for messaging or some instant messengers. To check this, do the following:

1. Boot into Safe Mode.
2. Wait a while. If with enabled Safe Mode SMS arrives as expected, then the reason is in a third-party application.

Once you find the source of the problem, proceed to fix it. The easiest way is to delete recently installed programs one at a time, starting with the last one installed. In addition, some have conflict detection functionality. Antivirus will also help you if the cause of the conflict lies in malware.

Method 6: Replacing the SIM card

Can happen hardware failure SIM cards: it seems to be workable, but only calls work. It is very simple to check this: find another card (take it from relatives or friends), insert it into your phone and wait. If there are no problems with another card, then probable cause problems - your sim card. The best solution in this case, it will be replaced at the service center of your operator.

Method 7: Factory Reset

If all of the above methods turned out to be ineffective, then the only way to fix the problem is full reset your smartphone.

Conclusion

As you can see, the main cause of the problem is software bugs that everyone is quite capable of eliminating on their own.

💡 If Android does not send SMS, and you do not receive notifications about a new message, then using your smartphone becomes inconvenient. You should look for the cause of the failure in the operation of the SIM card, the phone itself and its firmware. Everything in order.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Problems receiving SMS on Android

The first tip for any problem is to reboot your device. If, after restarting Android, messages still do not arrive, check the settings of the SMS center.

1. Open the Messages app on Android.
2. Click on the three dots button to bring up the menu. Select "Settings".
3. In the section "SIM-card settings", "Additional" or "SMS" (the name depends on the manufacturer of the phone), look at the number of the service center for SMS. Each operator has its own one, you need to find out which number yours provides.

V SMS settings you can also enable if messages are received without sound, or select another service.

There is an option that. It all depends on the setting of your SMS message filter.

Third party service for receiving / sending SMS can be downloaded in Play Market... Sometimes third party services on the contrary, they cause problems. If you installed an application for working with SMS, uninstall it and try using the built-in service.

Also, check the status and update the SMSC. To perform this operation, the phone must be rooted (root) and you need to:

1. Open the dialer app.
2. Dial * # * # 4636 # * # *.
3. In the testing menu, go to the "Information about the phone" section.
4. Find the item "SMSC" and click "Update".

If everything is in order with the settings, then pay attention to the state of the phone memory and the operation of the SIM card. If the memory is full, new messages may not be saved on the phone. To fix the problem, it is enough to delete unnecessary dialogs. In addition, the blacklist should be checked.

If on Android Pay the one-time SMS-password does not come, then make sure that you use the phone number that you indicated in the bank. Then try asking for the password again.
There are times when SMS comes with a delay of an hour or more. It doesn't depend on you or your phone anymore.

If messages do not come only from specific subscribers, then there is a high probability that they are simply blocked in the settings. The item names may differ depending on the smartphone manufacturer.

1. Open the Phone app.
2. Go to settings.
3. See which phones have been added to the "Blocking numbers" section.

If all else fails, call your cellular operator. Perhaps the mistake is on their side, and they are now in the process of fixing it. In some cases, it may be necessary to replace the SIM card while keeping the old number, but this issue needs to be resolved at the provider's office.

When you can't send SMS to Android

We will not consider reasons such as a lack of funds on the balance sheet or an incorrectly dialed number - you can deal with them without additional instructions.

If Android is not sending messages, the first step is to restart the device and then check the SMS Center settings. Make sure the number is correct, or try installing another service for working with SMS - for example, Handcent Next SMS.

The message "Message not sent" appears

You can also try wiping data and clearing the cache of the built-in SMS / MMS service.

1. Open the settings, go to the "Applications" section.
2. On the All tab, find the SMS / MMS app.
3. Click "Erase Data" and then "Clear Cache".

Read why you don't receive SMS from banks, services and friends. All the reasons. Instructions on how to fix it for MTS, Megafon phones and any operators.

If you notice that you have stopped receiving messages on, you need to urgently take action. After all, SMS often contains important information from banks and people close to you. The problem can be hidden both in the phone itself and in the telecom operator to which you are connected. SMS may not be sent to the phone for various reasons, we will analyze each situation separately.

The simplest reason: the internal memory of the phone is full

This problem has remained since push-button telephones, which inner memory was limited. Nowadays, modern smartphones have gigabytes of space for recording information, but sometimes simple sms it cannot fit in this space, as it is occupied by photos, videos and other files. To solve the problem, you must use special utilities who will clean up temporary files, also self-clean.

The user can proceed as follows:

1. Go to the applications for sending messages and delete some dialogs.
2. Download the Clean Master utility from the app store.
3. Run the utility and clean up temporary application files. If the phone has never been cleaned, then it can take up to 15 minutes, but up to 2 - 4 gigabytes of space will be freed up.

After you solve the problem, you need to check your phone regularly so that it doesn't reoccur. To do this, check your phone using the utility about once a month. In the message settings, select an option that will clear chats on their own after their duration reaches 100 or more messages.

Congestion of a mobile operator

Until a decade ago, mobile phone users were not surprised by the delays in message delivery during the holidays. Nowadays, problems happen less often, but the quality of communication in some areas of large cities leaves much to be desired. You can strengthen it according to the instructions:

• open the main menu with system settings(the main parameters of the type of sound mode, screen brightness, network connection are listed there);
• activate the item "On the plane";
• wait for the moment when the phone is completely disconnected from the network signal;
• stop using Airplane mode.

After these manipulations, the phone will connect to the nearest cell tower. This will provide a more confident signal. For reliability, you can restart your phone.

But sometimes even these steps do not help, in this case go to the Downdetector website and check how it works mobile operator in your area. In most cases, it is enough to wait a few hours, and then SMS will start to come and go again.

Messages go to the "Spam" folder

More often than other reasons, users modern smartphones face blocking messages. All incoming messages go to the Spam folder. They are not visible on the device. At the same time, the signal level on the device remains high, but no notifications are received.

You can get rid of the problem according to the instructions:

1. Go to the settings of your smartphone.
2. Remove blocking from apps.
3. In the "Application Manager" find the one that is responsible for messages.
4. Open its menu.
5. Find the "Clear Data" button. Click it.
6. Now go to the "Task Manager". There, in the message tab, you need to find "Spam Settings". Disable them.
7. Reboot your phone.

This is enough for the phone to no longer block incoming SMS. If you have problems with the receipt of messages, then it is worth looking at the settings. Sometimes the system turns them on after the update. Usually only short numbers get into spam, but it can happen otherwise.

Problems with the SIM card or the phone itself

Long-term operation of the SIM card leads to its failure. In this case, the subscriber is partially or completely without communication. Sometimes voice calls continue to operate and messages cannot be exchanged.

You can check the operation of the SIM card only with another phone. If after you insert it into new apparatus, messages began to arrive, then the point is in your mobile or its settings.

If changing the device did not help restore the SMS function, then you need to contact the operator and replace the SIM card. Your subscriber number at the same time it will be preserved. Sometimes radical measures not required - just clean the contacts on the SIM card and in the slot where it is inserted. If the case is on the phone, take it to service center for repair.

Step-by-step instructions for finding out the reason why SMS does not come to the phone

The phone must be checked based on the frequency of occurrence of certain malfunctions. Therefore, for all owners of smartphones created step-by-step instruction, which will definitely help solve the problem of not receiving SMS.

1. First of all, check your sim card... If you find out that it does not work, then you need to take your passport and contact the nearest office of your operator. Usually, it takes no more than 10 minutes to replace a SIM card. You just need to write a statement. Please note that after activation new card some types of messages may not reach the subscriber. Some mobile operators have set restrictions, due to which SMS from banks do not arrive on the first day. In this way, they try to protect people from fraud.
2. Check your phone settings... The anti-spam function can block SMS. Don't forget to check the memory status if your device is small internal storage, it will quickly overflow. We have already talked about the elimination of these malfunctions.
3. Application conflict... Every smartphone has basic software for sending and receiving messages. Sometimes users want to expand its functions and install additional applications... If after some time you stopped receiving SMS, then you need to remove additional software. Interestingly, if your standard application malfunctions and you don't know what to do with it, you can install alternative software. For example, Handcent SMS will allow you to receive messages even with a low signal level. After installing it, you need to go to the application settings and set it as the default. Standard application need to be disabled.
4. Modern smartphones are susceptible to some of them are message interceptors. They are usually used to steal money from bank cards... You need to install antivirus utility to remove the malicious object. Such software recommended to have for everyone who uses on a smartphone banking applications and mobile banking. Install utilities only from the app store and from trusted developers. After the installation is complete, scan the system, it may take some time.
5. Most smartphones have a function for entering numbers into. If you do not receive messages from a specific person or resource, check if its contacts are included in the ignore list. If you notice a contact you need there, delete it.
6. Sometimes the problem of SMS delivery lies in normal failure... To correct incorrect work the messaging service can be done with a simple reboot. Often repairmen cell phones it is recommended to do this first, but it is best to check the system first.
7. Each mobile phone can be completely reset to zero. In this case, all applications and their data will be lost. The instructions for rolling back the phone to the factory settings were developed for each device separately. First copy it to a USB flash drive or to all the necessary data. After turning on the smartphone, enter the username and password from your account... Applications can be installed from the store (a list of utilities you previously used is saved there).

Usually these steps are sufficient to activate SMS delivery. You can make them at home without resorting to the help of qualified craftsmen.

Why messages from Sberbank may not come?

Almost all clients of this bank give 60 rubles a month to receive information about the movement of funds on the account in real time. The bank will notify you of all changes in the balance when SMS assistance... There are several problems faced by Mobile Bank users:

• failure during activation, within 3 days there was no message about the start of the service;
• duplication of SMS;
• partial notification (not all balance changes are displayed);
• work notifications only for one card (main).

If SMS from "Sberbank" does not come to the phone, then there may be several reasons. Bank representatives most often name the following:

1. You have connected " Economy package". In this case, you will be able to transfer money using SMS, but you will not know about the change in the balance in real time. Messages will not be received after every operation. If you want to receive full information and request the balance at any time for free, you must select the paid " Full package". It will allow you to receive information about all movements of funds.
2. You cannot monitor your account due to non-payment for using the service. In this case, SMS will also stop coming to your phone. The service will resume immediately after replenishing the card.
3. Like any other system, " Mobile bank»Sometimes prophylaxis is needed, during which no messages are received. Service failures are also possible, this does not happen often. In this case, you just need to wait a few hours and inform about the status of your account to be updated.
4. You are in a place where signal reception cellular network uncertain. In this case, messages may be delayed. You can restart your smartphone so that it can contact the nearest tower, as well as move to another location.
5. There was a failure in the message settings and the number 900 from which the mailing was sent was spam or blacklisted. You can fix this problem in the same way as with other numbers - clear spam settings and check the blacklist. Some people use the service from the operator "Prohibition of messages from short numbers», If you stopped receiving SMS from the bank, after connecting it, then you need to add 900 to the exceptions or completely stop the service.
6. After the SIM card is restored, messages may not be received for some time, this is due to the fact that the operator is trying to prevent fraud. Most often, Tele 2 users encounter this.
7. The most common reason termination of SMS notifications is to change the phone number. After you have changed the subscriber number of a mobile operator, you need to Personal account Sberbank display new data. This is very important because old sim card may eventually resell to another person and he will be able to access your account.

Sometimes, after changing the phone number in the Personal Account, users face another problem - not all types of notifications are received in messages, the subscriber does not receive codes to pay for services. In this case, you need to contact technical support Sberbank to resume alerts.

Recommendations for solving the problem from different telecom operators

Cellular operators are also called different reasons why SMS may not reach subscribers. We will analyze recommendations from each large operator RF.

SMS does not come to the phone with the Beeline number

If SMS does not come to the Beeline phone, then this may happen for the following reasons:

1. You are in a place where the signal from the tower is "jammed". There are such "anomalous zones" in many large cities, as well as outside them. The operator recommends moving a few meters to find a location with good signal reception. If you are outside the city, you need to move to a hill.
2. Your number is blocked, in order to clarify information about the reasons and timing of freezing, you need to call 8800-700-0611.
3. You have been offline for too long. Many of us turn off the phone for a while, after returning to the network, SMS usually comes almost immediately. In fact, all messages first go to the SMS center, which accumulates them at the moment when the subscriber is not on the network. If you turn off your phone for more than 24 hours, then the accumulated funds will be destroyed.
4. The sender entered the wrong phone number. For the delivery of messages, it is important that the subscriber number is indicated in international format, started with +7.

Like all operators, Beeline also has technical failures when sending and delivering messages is impossible. In this case, you just need to wait a while.

SMS does not come to the phone with the Tele-2 number

This operator has a list of reasons almost the same as that of Beeline. The only difference is that it uses a special SMS-center, which can be periodically distorted in the settings. You can restore it according to the following rules:

1. In the Android and Windows systems, you need to go to the message settings and select the SMS center item. Re-enter the number +79043490000. Save your changes. You can also copy and paste an existing number. After that, be sure to restart the device.
2. On IOS, the settings are changed differently using USSD commands. It is necessary to enter ** 5005 * 7672 * + 79043490000 # in the telephone dialing field to replace the SMS center with a universal one.

SMS does not come to the phone with the Megafon number

This carrier also has underlying issues that can lead to message failures. Recommendations are as follows:

• replace the SMS center number with +79262909090;
• the sender needs to double-check the addressee's number: it must start with +7, you should also pay attention to other numbers;
• a ban on incoming is set, you can remove it and all other restrictions using the USSD command # 330 * 1111 #, after sending it, restart the device.

It is also worth checking the phone settings and the quality of the connection. In some localities, Megafon will be able to malfunction due to congestion. This is due to the fact that the operator does not have time to modernize and install new towers. Also not worth the wait fast delivery messages on public holidays, then all mobile operators are uncomfortable.

SMS does not come to the phone with the MTS number

For this telecom operator, you need to specially configure the SMS sending service. This is done according to the instructions:

• replace the SMS center number with a universal one: +79168999100;
• put plain text in the SMS type;
• the default format should be SMS (sometimes smartphones install MMS);
• set the transmission channel in the graph GSM data(very often there is GPRS here, then messages will not come).

After changing the settings, be sure to restart your phone. Usually, these actions are sufficient to resume receiving messages. If after that the SMS does not come to the MTS phone, use the general recommendations.