Doesn't show RBK for tricolor. The most common causes of the error can be identified.

The article describes how to solve the problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its clients with the opportunity to view free TV channels with the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshop format.

Broadcasting free channels general purpose is approved at the legislative level. But sometimes the list can change.

It should be borne in mind that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, troubleshooting methods.

The TV shop allows Tricolor subscribers to make purchases without leaving their homes.

Reasons for the lack of display of basic channels

Subscribers may face the problem of lack of broadcasting on basic channels. The message "No Signal" appears. The error is possible in different cases- bad weather, settings failure, malfunction or malfunction of the equipment, the subscription has expired. The causes of hardware problems are divided into categories:

• No power supply or incorrect completion of automatic settings;
• Resetting the last settings;
• Incorrect installation of a smart card;
• Unconfirmed data;
• Update failed software;
• The fee for the package provided has not been paid;
• Broken cable from the plate to the receiver;
• Preventive work.

Don't panic when a problem arises. It can be solved in a short time if the solution is approached correctly. But sometimes the reason for the lack of signal may be related to other factors.

For example, TV broadcasts may be interrupted due to the use of outdated equipment. Then you should think about replacing the existing receiver.

Ways to solve the problem

It is worth eliminating the problem of the lack of TV broadcasting of free channels by checking that the cable is connected correctly. If everything is connected correctly, then other actions should be performed.

Checking the correctness of the equipment

To check the functioning of the equipment, a reboot must be performed. Execution scheme:

After restarting, the equipment goes to normal mode work. If this does not happen, then you need to click on the display of the information channel (should show regularly). In the absence of TV broadcasting on the info channel, one can judge the failure of the setting functions. You should proceed to the step of resetting the settings to the factory settings (set by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult situations of TV broadcasting. When returning to the original factory settings, the equipment will start working again in most cases. Scheme for resetting the tuning functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. Therefore, they are after channel 100.

If the actions taken did not help, it is necessary to check the cable run from the plate to the receiver. And also pay attention to the strength of the fixing of the plate and its orientation. If a breakage or disorientation is detected, adjust the dish and perform re-search TV channels.

Software Update

In order to improve the display and protect against unauthorized access, the provider recommends regular software updates. If not made on time this operation, the broadcasting of TV channels may be terminated. It is worth updating the software upon exit. new version system support to enable further channel display.

Do not turn off the power while updating the software.

To update, use the "Updates" item in the receiver's menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and no broadcasting.

Smart card read error

If there is no number, then the device cannot recognize the used card. This is due to improper installation of the card into the card capture reader, malfunction of the card capture reader itself, inconsistency between the card inside the card and the software used, breakdown of the receiver.

More on smart card problem - .

After checking that the card has been inserted correctly, the ID number should appear. Otherwise, it is necessary to check the operability of the smart card (on other equipment) or to exclude malfunctions in the operation of the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so earlier. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator, when specifying the ID number and contact information, will be able to confirm.

The basic channels are not working, the information channel is working

If the information channel shows, then the problem of the lack of TV broadcasting of the basic channels arises in connection with the non-confirmation of the subscriber's data or the invisibility of the smart card. Data confirmation has been described above. Map visibility is due to correct installation into a working card collector. Information about the solution to the problem that appears due to the inability to read the card was indicated above.

Basic package price change

The company may change the prices for the provided packages, which will affect the lack of broadcasting of TV channels. The prices for the new tariffs are provided for both newly connected subscribers and those who have been using the company's services for a long time. The info channel warns of a change in the tariff policy, so the subscriber must pay the required amount to the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in parts. If this payment method is chosen, then the compound amounts are paid up to a certain date... If there is a lack of funds on the subscriber's account, the company does not give a guarantee for the telecast of the basic channels.

And also in case of unilateral termination of the contract, the user may lose access to viewing basic TV channels. Indeed, the agreement states that the provider is not responsible for the correct broadcasting of free channels.

If all methods have been tried, but the problem has not been resolved, then you should contact the support service. The operator will explain what to do in such a situation.

Work the largest operator satellite television is built on modern equipment and software. A complex process does not provide insurance against malfunctions and errors, the most common of which is the lack of a signal. If the Tricolor does not work, today we will consider the most common causes of the malfunction and their correction. You can fix the malfunction yourself, for this you will need to carry out preliminary diagnostics and follow the instructions.

Unstable streaming of prepaid service packages is associated with many external and internal factors, each of which requires individual consideration. Previously, you can identify the following reasons:

• engineering works. The operator may update software or components, which prevents the use of the operator's services for some time. Subscribers are notified in advance of such work by publishing the relevant news on the official website or organizing an email newsletter;
• incorrect connection. The most common reason for the above message to appear on your TV screen. The problem can hide both in incorrect connection, and in setting the position of the satellite;
• bad weather... The principle of satellite television is to exchange a signal between satellite dish and a companion. Heavy rain, snowfall and other natural events can adversely affect service delivery;
• problems in software settings and updating the firmware. Here you may need to both reset to factory settings and full reinstallation systems.

Each of the above reasons can be identified during the diagnosis. It is necessary to additionally consider the complete algorithm of actions for specific error, which will speed up the troubleshooting process.

What happened to the Tricolor now

The official website of the largest satellite TV operator in Russia not only contains tariff information, but also notifies its clients about the upcoming technical activities... It is recommended to periodically visit the news section to stay up to date with the latest developments. Subscribing to the newsletter by e-mail will help you find out what is happening with Tricolor TV today. You can activate it in the user account. This requires:

1. Go to home page control panel, where you will be asked to register and further authorize;
2. Fill out the required form, indicating your personal data and login parameters;
3. In the settings section, specify own address email and activate the newsletter system.

If the problems with Tricolor TV are not related to the planned work, it is worth making a preliminary diagnosis yourself and fixing the malfunction that has arisen.

Tricolor TV does not work - what to do

Initial diagnostics is based on identifying the location of the malfunction. Turn on technical channel if the image is not broadcast, the reason is hidden in:

• improper installation and configuration of equipment;
• failure of technical components;
• bad weather conditions;
• a software problem.

If the technical channel is displayed correctly, you will need to reboot the receiver and initiate a reconnection with the satellite. The problem "why the Tricolor does not work today" can be easily solved. To do this, it is enough to completely disconnect the equipment from the network for a few minutes. If after this action nothing happened, reset the settings to the factory level, as often problems with the receiver are associated with the incorrect functioning of the software.

Additionally, it is worth mentioning the possibility of equipment incompatibility with some service packages. So, an outdated receiver will not be able to broadcast HD channels. Check the technical specifications in advance.

Factory data reset and software update

Resetting the settings can be done independently using a conventional remote control. To do this, follow these steps:

1. Open Menu or Settings. The names and locations of functions may vary depending on the specific model of technical device used;
2. When going to "Options" you may be required to enter the system PIN. The default is "0000";
3. Select "Reset settings", confirm the changes;
4. Wait until the action is completed, after which the equipment will restart;
5. Proceed to reconfigure.

You will be prompted to indicate basic parameters and search for channels. This can be done manually and automatic mode, for the consideration of the client.

Diagnostics of correct configuration and functioning

Considering why Tricolor TV does not work: it says there is no signal today 2019, you need to go to technical equipment if resetting the software to factory level did not bring the desired result. The problem "There is no connection to the server" may be wrong connection wiring. Check that all ports and connectors match according to basic instruction operator.

Not properly installed antenna also often acts as a reason for the lack of a signal. Satellite antenna – important element, serving to transmit and receive data packets from the server. The position is adjusted according to your location. detailed information, the table of the incline level and the recommended location is published in the corresponding section of the official website. If you have any problems with self-troubleshooting, seek assistance from qualified specialists.

If the above methods did not help, there is a high probability that the device will fail. If you have not violated the warranty, the receiver will be replaced at free terms... To do this, it will be enough to visit the nearest service office and leave a corresponding written application.

With all positive aspects satellite television, Tricolor TV subscribers are often faced with the fact that all channels or some of them are not shown. Faced with malfunctions satellite broadcasting, not everyone will be able to independently find the cause of the problem and eliminate it.

You can solve this problem by identifying the cause of the occurrence.

On all channels except information

• First, you need to clarify the activity of the subscription. You can do it in the following ways: in the TV receiver menu, on the official website (section "Payment") or personal account.
• If the subscription is active, and the problem has not been resolved, then you will need to update the activation keys. The request for re-sending the keys can be made in your personal account. After that, the receiver must be rebooted and left on one of the channels to which there is no access. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
• Another reason can be identified by the absence of an ID code on the TV screen. ID may not be displayed because the smart card or card conditional access installed incorrectly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A reboot of the power supply is sufficient for the access card.
• If the ID still does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact the service department.

Only on some

• In this case, you will need to start autosearch. The new channels must be preserved.
• As a result of the update, problematic TV channels completely disappeared from the list, which means that they stopped broadcasting, i.e. as part of paid packages there have been changes. It will be necessary to clarify the new composition.
• There may be such an option: TV channels without access remained on the new list, but the problem was not resolved. It is necessary to disconnect the receiver from the power supply and turn it on again.
• If the channels still do not work, you need to reset the settings to the factory settings: in the equipment menu, select the "Factory settings" item and click "OK". After that, you need to reboot the receiver and re-configure it according to the instructions.
• If, after resetting the settings, access to TV channels does not appear, you should call a specialist from technical support to diagnose the equipment.

The inscription on the screen "No signal"

Such an inscription may indicate the loss of the broadcast signal. The causes are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

1. If the power is less than 70%, the following options should be considered.
   • Bad weather conditions can degrade the broadcast quality. As soon as the weather improves, the signal will become confident.
   • Interference in the area (trees, high buildings). Relocating the antenna will solve the problem.
   • The reason low level may be wrong settings antenna or cable damage. You can fix these problems yourself or call a specialist.
   • There may be a technical problem with the service provider as the reason for the missing picture.
2. If the broadcast quality is more than 70%, then it is necessary to conduct a series consistent action(with transition to next step in case of failure on the previous one).
   • Search for channels again.
   • Restart the receiver's power supply.
   • Reset settings to factory defaults.

If access to TV channels could not be restored

If all the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. You can do it different ways:

• +7-800-500-0123
• Communication via Viber and WhatsApp at + 7-911-101-0123
• Call through the website (in the Support section)
• Skype: support_tricolor_tv
• Online chat on the site
• Application for technical support (you must fill out the application form in the appropriate section)

Subscriber nsk hold on! - this is not just the encouragement of all subscribers, this is a reality that all 11,000,000 (from 01.01.2015, the subscribers of the NSC operator are considered to be those who pay the operator a subscription fee) of the operator's subscribers are now faced.

Subscriber nsk hold on! Nerve cells don't regenerate!

What is happening or has already happened?

And the following happens in connection with the transition of the operator to and the general unfavorable economic situation, the operator began to systematize and optimize its TV channels in a different way.

To begin with, the operator adjusted its economic relations between "*** B" and TV channels, as a result, some of the TV channels left the platform of the operator "***". Naturally, some of the TV channels began to pay more and they were shifted or moved a little to other places (you can already see this in your lists).

Why did this happen?

To begin with, the National Satellite Company CJSC no longer exists; now there is the National Satellite Company NJSC. And naturally they have new contractual relationships and slightly new priorities.

What TV channels can we watch now?

This question is very interesting and the operator "***" is very unstable and in good years everything was constantly changing, and now even more so they can not promise anything. They change their conditions for subscribers so often that subscribers simply do not have time to keep track of what is happening with the operator "***".

For example latest version conditions for the provision of services by the operator "*** B"

In it, the subscriber was not even told anything about the fact that from the first day of February the National Satellite Company CJSC would cease to exist and now there will be the National Satellite Company NJSC.

But the main thing for many subscribers is something else - Appendix No. 1 to the Terms of Service "****", pay attention to the list of TV channels that will be formally available to you.

Basic package 2:

1. "Channel One"
2. "Petersburg-5 channel"
3. "TV company NTV"
4. TV channel "Russia" ("Russia-1")
6. TV channel "Russia-Culture" ("Russia-K")
8. "Style and Fashion"
9. "Telesearch"
10. "TV CENTER-Moscow"
11. "Public television of Russia"
Basic package 3:
1. "Channel One"
2. TV channel "Russia" ("Russia-1")
3. TV channel "Russia-Culture" ("Russia-K")
4. "TV company NTV"
5. TV channel "Russia-2" ("Russia-2")
6. "Petersburg-5 channel"
7.Russian Information Channel"Russia-24" ("Russia-24")
8. "TV CENTER - Moscow"
9. "Public television of Russia"
Our Football package 4:
1. "Our Football"
Night package 5:
1. "Night Club" ("Third Hall")
2. "TV channel" Russian Night "
3. "O-la-la"

Package "Cinema" *** TV "6:

Package "Cinema" **** "7:
1. "Cinema Halls ****" (Screens 1 - 12)
2. "Film screening"
Package "Children" 6:
1. TV channel "Children's"
2. "Children's World"
Package "Children" 7:
1. TV channel "Children's"
Radio package 6:
one. " TVNZ»
2. "Russian News Service"
3. "HIT FM"
4. "MAXIMUM" radio
5. "CI FM"
6. " Russian radio»
7. "Radio Energy"
8. "Autoradio"
9. "Humor FM"
10. "Romance"
11. "Radio World"
12. "Radio Orpheus"
Package "Radio package" 7:
1. "HIT FM"
2. "MAXIMUM" radio
3. "CI FM"
4. "Russian Radio"
5. "Radio Energy"
6. "Autoradio"
7. "Humor FM"
8. "Romance"
9. "Radio Orpheus"

"SuperKino HD" package 6/7:

1. "KinoPremium HD"
2. "Our HD"
3. "Action HD"
4. "Family HD"
5. "TV Series HD"
"KinoPremium HD" package 6/7:
1. "KinoPremium HD"
Action HD package 6/7:
1. "Action HD"
Our HD package 6/7:
1. "Our HD"
Family HD package 6/7:
1. "Family HD"
AMEDIA Premium 6/7 package:
1. "AMEDIA Premium HD"
Musical package 6:
1. "MCM Top"
Musical package 7:
1. "Bridge TV" ("Bridge TV", BTV ")

Package "One" 8:

1. "Teen TV" 10
2. "Teletravel"
3. "Zoo TV"
4. "TV channel" Auto Plus "
5. "TV channel" 365 days of TV "
7. "Film screening"
8. "TV channel" Multi-serial TV "
9. "TV channel" Comedy TV "
10. "TV channel" India TV "

11. "Hunter and Fisher"
12. "TOPSHOP TV"
13. "TV Home Shop" 10
14. "Television" Tatarstan-New Age"(" TNV-Planet ") 10
15. "Bridge TV" ("Bridge TV", "BTV") 16
16. "RUSONG TV" / "RUSONG TV" 16
17. "Comedy TV" (Comedy TV)
18. "Chanson-TV" 10
19. "Shopping Live"
20. "Nano-TV" ("Nano-TV")
21. "WORLD"
22. "Television Commercial network»
23. "TV SALE"
24. NATIONAL TELEVISION COMPANY "ZVEZDA" ("NTK
STAR")
25. "RU.TV" / "RU.TV"
26. "Tonus TV"
27. "Yu - TV" ("Muz-TV")
28. "TV Channel - Moscow Region"
29. "My Planet" 10
30. RosBusinessConsulting-TV (RBC-TV) 10
31. "TV channel" Interesting TV "10
32. "STV" 10
33. "TV channel" A minor TV "10
34. "TV channel" Kitchen TV "10
35. "9 Wave" 10
36. TV channel "Agro-TV" 10
37. "Satellite TV of Dagestan" 10
38. "TPO" 10

39. "Out-of-town" 10
40. "Children's family educational TV channel" Joy Moya "10
41. Chechen State TV and Radio Company "Grozny" 10
42. "TV channel" STRANA "10
43. International tourist channel "Sarafan" 10
44. "TV Capital" 10
45. The first public Orthodox TV channel "SPAS" 10
46. ​​"TV-3 Russia" 17
47. TV channel "KHL" ("KHL TV channel") 10
48. TV Travel HD (HD TV Travel) 11
49. "Film Screening HD" ("Film Screening HD") 11
50. "Screening of HD 2" ("Screening of HD 2") 11
51. "Nat Geo Wild HD" 11
52. "National Geographic HD" 11
53. "Fox Life" 10
54. MGM Networks HD (Second Hall) 11
55. Nickelodeon HD (First Hall) 11
56. "Fox" ("Cinema" ***** ") 10
57. "Food" 10
58. "RazTV

Package "One" 9:

1. "TV-3 Russia"
2. "Yu - TV" ("Muz-TV")
3. "Teletravel"
4. "TV channel" Auto Plus "
5. "RosBusinessConsulting-TV" ("RBC-TV")
6. " Russian channel martial arts "
7. "TV channel" A minor TV "
8. "Hunter and Fisher"
9. Bashkir satellite television- "BST"
10. "WORLD"
11. "TV Home Shop"
12. "Television" Tatarstan-New Age "(" TNV-Planet ")
13. TV channel "KHL" ("KHL TV channel")
14. "RU.TV" / "RU.TV"
15. NATIONAL TELEVISION COMPANY "ZVEZDA"
(NTK ZVEZDA)
16. "TV Travel HD" ("TV Travel HD") 11

We will not print everything, but even from this it is clear that the document contains a bunch of links, a bunch of incomprehensible and confusing information (see all the information about all TV channels in the link above). And if some people think that some kind of TV channel should show, then in order to understand whether this is so, it is necessary to deal with documents and links for more than one hour.

How long will the shuffling of TV channels last for the operator "*** TV"?

For a start, we can say - never (everything is changing and relations are changing), but what is happening now is really global and very noticeable, and this period will take almost two months. The active phase of the movement of TV channels will be in effect until the start of the season of activity of the bulk of the operator until March 31, 2015.

Why does the TV guide not work for many TV channels?

All this happens for the same reason, TV channels change transponders, places or leave altogether. This is a single mechanism and if one was changed, then the other naturally went.