"Android" is one of the most common operating systems around the world. Users were attracted by the user-friendly interface and versatility of the system. In addition, the rights to the platform have been in the hands of Google since 2005, which determines the huge number of company services built into the system.
Play market
The universal account "Google" opens access to the store of the same name - the Play Market. It is a kind of content navigator and a place where the best applications for your device are collected. In addition, here you can find music, books, desktop wallpapers and much more. To download the selected position, just make a few clicks. Most of the products are free to download, but paid content is also included. As a rule, when buying a device running the Android OS, the Play Market application is already in the gadget's memory. If not, you can use it as a web page or download an additional application. All content is divided into categories, which makes it easier to select and search for the required software product. However, from time to time, users encounter a number of difficulties associated with using the store. For example, the gadget does not enter the Play Market. What to do in this case? This will be discussed in this publication.
The device does not enter the "Play Market": there is no connection
If you see such a message, the first thing to do is check your internet connection. Many users do not pay attention to this and are looking for a more global problem. If you use mobile Internet - make sure that you have not exhausted the traffic limit. In general, it is better to use a Wi-Fi connection for downloading applications and games, but the GPRS network can be so slow that the Play Market simply will not accept it. In any case, downloading content via the mobile network will cost you a pretty penny if you do not have an unlimited Internet connection. If the connection was established via Wi-Fi, make sure that the router settings have not been reset and that it is working properly. In order to understand if the problems are related to the store, check the network connection through the browser. Try to go to any other site, and if you succeed, you can consider other reasons why Android does not enter the Play Market.
Problems in the gadget system or store
No matter how wonderful the Android OS is, it has one global drawback - the system can lag. A universal remedy against "hanging" and minor system errors is to reboot the gadget. To do this, it is not necessary to turn it off completely and turn it on again. You can simply hold down the lock key and select "Restart" from the options offered. Then try to go to the Play Market again. If it still doesn't work, move on.
Perhaps temporarily restricted access to the store itself. For example, there are technical problems on the server. This happens very rarely, but this option should not be overlooked either. Wait a bit, and then go back to the Play Market.
Remember if you have done a flashing of the device recently. Sometimes the "Play Market" may not work due to the installation of custom or low-quality firmware. If you are radically determined to fix problems with the service, it is better to restore the old version (roll back the system). This will only work if you have made a backup. I would like to note that a backup should always be done, it does not hurt, and in some cases it saves the gadget. Yes, and it is better to trust the flashing to professionals, especially if you do not have much experience in this matter.
The most radical way to "set the brains" of the system is to reset to factory settings. But be prepared for the fact that all your user settings will be deleted, and the information will be saved only on the memory card.
Setting up "Google Play Market"
No matter how strange it may sound, but if the device does not enter the Play Store, this may be due to the fact that the date or time is not set correctly. In "Settings" you need to select synchronization over the network. But such settings can go astray if you do not connect the gadget to the Internet for some time. Also, make sure the correct time zone is set.
You can try resetting the Play Store settings. To do this, in the "Settings" find the "Application" section and click on the store application. You will see two buttons "Erase Data" and "Clear Cache". You can also click "Uninstall Updates" if still nothing helps to enter the content store. You can also reset Google Play Services and Google Service Framework. Make sure the Google Accounts app is turned on and your account is connected. By the way, you can try to delete this account, and then connect it again. Don't forget to back up your data.
Pest apps
Sometimes the gadget does not enter the Play Market if other applications block access to it. As a rule, these are applications downloaded from unknown or unverified sources.
Be careful when obtaining root rights, because with the help of them you can make any changes to the system, as well as download programs that interfere with the normal operation of other applications.
Install a powerful antivirus program and periodically scan your system to get rid of malicious files, because the Android OS is very susceptible to virus attacks. The work of the "Play Market" can be knocked down by a huge amount of unnecessary information and "digital garbage". In this case, the CClaner program will be an excellent assistant. It will remove corrupted or temporary files and perfectly optimize the system.
Freedom App
This is a fairly well-known program that allows you to make in-game purchases without money. But we know where the free cheese is, and therefore not everything is clean with the application itself. If you have come to the conclusion that because of it the device does not enter the Play Market, then you need to get rid of it urgently. It is very important to first stop its work, and then delete it. To do this, in the "Settings" and "Applications" you need to find Freedom, tap on it, click "Stop", and then "Delete data".
We told you about the most common reasons why the device does not enter the Play Market. If none of the above tips helped, you need to show the gadget to a specialist.
Problem: Errors appear when launching Google Play Store No connection or :
At the same time, a funny nuance is observed: sites in browsers open normally and other applications also successfully connect to the Internet.
Situation 1. Play Store does not work over wifi or mobile Internet
Solution
1. Check if the system date and time is correct. If the date is wrong, set the correct one. Check the boxes:
2. Restart your device:
3. Find out the version of the Play Market application itself. If the version is not the latest, download the latest one in the format .apk and install from a memory card.
4. Check if the Freedom app is installed. If this is present, run it, press STOP and reboot.
5. Check the hosts file. If it contains lines other than 127.0.0.1, remove them. Root is required for this operation.
6. If all else fails, reset your Android device.
Situation 2. Play Store does not work only when connected via Wi-Fi
This is your case if when you disconnect your tablet (smartphone) from Wi-Fi, the error disappears and the Play Market application starts working normally via the mobile Internet.
Solution
1. Enter the router settings. Open WAN settings. Try alternately setting MTU 1460 and 1500.
Most often, setting the value to 1460 helps. But sometimes it happens the other way around, when setting the value to 1500 helps.
In common D-Link routers, this is done like this:
- SETUP
- internet setup
- Manual Internet Connection Setup
- Set value MTU 1460
- Save settings:
This is how the setup looks in old D-Link routers:
- Home
- Specify the value in the field MTU
- apply
In TP-Link, you need to go to the section Network => WAN, change field MTU Size (in bytes) and press Save:
2. In the WAN settings, specify the addresses of Google servers as DNS:
Primary: 8.8.8.8; Secondary: 8.8.4.4.
Usually it is enough to specify 8.8.8.8 as the Secondary DNS.
After these steps, for the purity of the experiment, it is advisable to restart the router.
Common user error
Finally, I would like to mention one more situation. Smartphone / tablet may give an error Please check your connection and try again, if you launched the Play Store (Google Play) application and during the download process changed the type of Internet connection - for example, simply turned on Wi-Fi. At this moment, changes occur in the network interfaces on the device: traffic priority is given to Wi-Fi, the default gateway is changed. And it turns out that the device tried to connect the Play Store to the Google server via the mobile Internet, and due to the inclusion of Wi-Fi, this interface was deactivated. In this case, you need to wait a few seconds until Wi-Fi connects to the network, and then click Repeat:
And henceforth, first turn on Wifi, and then run applications that connect to the network.
Many users have encountered a situation where the . Today we will talk about the easiest way to deal with this problem. In addition, we will try to understand the main causes of problems and give the most effective tips for their quick elimination.
In fact, there are a lot of reasons why the application does not enter the Play Market. These include those that are directly related to the device system itself, and those that are caused by a malfunction in the account, and those that occur when there is no connection to the Internet via Wi-Fi. Often users say, for example, “I can’t register” or “I can’t register in the Play Market”, “no connection”, “I don’t know how to change the country in the system” and the like. Today we will talk about each of the possible problems.
Next, we will look at some of the most common ones and try to understand what to do if Android does not enter the system. We will try to understand the reasons, and besides, we will find the simplest ways to troubleshoot any problems.
Android freeze
Android system freeze. A very common occurrence that leads to a stoppage of work. What to do if the program does not work precisely because of this? To cope with this situation, a simple procedure for rebooting the device will help. It is also interesting that this technique works well not only with Google Play services, but also with most other applications.
Settings issues
If the Play Market does not work, then this may indicate problems in the settings. It can also prevent the user from logging in. A common reason for the failure of this system, especially on tablets, are lost settings. Help in this situation is simple - the settings need to be reset. To delete unnecessary information, you need to go to the settings menu, and chose "Application Manager". After that, in this item that opens, you need to find the appropriate section and open the control window. Next, you just need to clear the cache (or erase all data).
After the done procedures, you need to reboot the device: this will allow the system to see the changes you made. As practice has shown, after performing these procedures, all problems with the operation of the application are solved. If after that you are worried about the thought that “why can’t I go to the Play Market”, then consider the following situations.
Problems with the update
Frequent problems with the app store occur just after a system update. The reason for this can be different: from problems and flaws in the updating files themselves, to the usual low performance of a device that simply cannot accept changes. The Play Market stops working and starts up in cases where the update is not installed. Deleting updated files can help in this situation.
In order to carry out this procedure, you need to enter the device settings menu, select the "Application Manager" item and open the Google Play Market window. Next, in the opportunities that have opened, you need to stop at the “Uninstall updates” item. This action will change the service and return its missing files to their original state.
Google Play services crash
Often, problems in the functioning of the application are associated with the Google services system itself, which may simply not be installed or connected incorrectly. Here, the user will only be helped by a complete cleaning of the settings of this system. To execute it you need:
- go to settings, select "Applications" and open the item "Google Play Services";
- then just open the menu of the program itself and clear the cache.
By the way, this problem can also occur if the user accidentally disables the Download Manager application. The only way to fix this is to bring the app back to work. To do this, go to the settings menu of the device itself, select the appropriate item and connect the program. Typically, this should work and the installed service should turn on. If this setting does not help, and the white screen in the application does not start loading, proceed to the next steps.
In some cases, when all the previous methods do not help and the Play Market stops loading even in 1 minute, then you have to delete the entire Google account. But here you need to be very careful: such a procedure can lead to a complete loss of data, so all important files must first be copied.
It's easy to do this:
- Synchronize your device and create a backup in your account's cloud storage.
- In the settings menu, find your Google account and open the synchronization menu.
- Choose the items that are important to you: contacts, personal files, music, photos.
- Then delete your account.
- When you visit again, your device will prompt you to simply restore all data through backups. After a reboot, this problem usually disappears.
Also check that you have entered the correct login details for your account. It may stop opening the app store if you entered the wrong data during registration. You need to do a simple thing: make sure that the items that are needed to register on your device are correct.
Internet problems
Another extremely common reason for disabling the Play Market service is a problem with the Internet. If you notice any malfunctions in the functioning of applications, the device starts to write “No connection”, then you first need to check the availability of a network connection and the quality of communication. If there is no connection, you should try to restore it. Very often, a banal restart of the router or reloading the connection data helps. If there are no changes in the work of Wi-Fi after this, then you should contact your operator for help.
date and time
There are situations when the device shows and writes that there is no Internet, “No connection” and the Play Market does not open. But at the same time, the Internet on a tablet device or on a phone works fine. It will be difficult for an inexperienced user to understand why the Play Market does not work in this case. But often this incident is associated with incorrect date and time parameters. Before you start interacting with them, check again if there are any connection problems. If they are not there, then feel free to replace the date.
You can deal with this by manually resetting the date and time to match the calendar, or ensuring that these items are synchronized with the network.
- To do this, in the device menu, find the item "Date and time", select the mark "Date and time of the network", and in addition - "Network time zone".
- Then reboot your device and enjoy your work.
If this did not help to cope with the problem, then try contacting the service center of your tablet or smartphone. Our experts can help you figure out what's causing the problem.
The Google Play Market is, in fact, the main source of programs and applications for Android tablets and phones. Other application sources, such as Yandex.Store, are used by only a small percentage of users. Therefore, if something happens to him and suddenly the Play Market does not work, does not open, or simply does not enter the Play Market, then for a user who is “on you” with computer equipment, it’s just a disaster: nothing can be installed, installed programs are not updated, errors pop up on the device, etc. Sometimes the cause of the malfunction is a virus infection, but most often it is just a glitch or a failure of the program itself and the system service. Of course, a complete hard reset (“hard reset” or “wipe”, as it is also called) will most likely solve the problem, but this is the most extreme way, which I will discuss at the end of the article. In the meantime, let's look at several working ways to solve the problem with Google Play.
Before doing anything - check if there is Internet access from your smartphone or tablet. The fact is that the Google app store requires access to the global network and, in its absence, gives the error “No connection” or “No connection”. If there are no problems with this, then we perform the following steps.
Step 1. Clear the cache and delete the data.
This method helps if the Play Market does not open due to a software failure. Go to the Settings of your phone or tablet and find the Apps item and open the All tab. Find the application "Google Services Framework":
(if there is no such item, look for "Google Play Services"). Select it and get into the information about the application:
Click the "Clear cache" button and then "Erase data". Next, we are looking for the "Google Play Store" itself: 
and do the same:
Now you need to restart your Android phone or tablet and check if the Play Market is working or not.
Step 2Restart Download Manager
Sometimes the cause of problems with the Play Market is a stuck download manager. Let's try to kick him. We return to "Settings" -> "Applications" and in the list of applications we find "Downloads":
Forcibly stop the dispatcher and restart the phone or tablet. After downloading, we return here and check if the application is active.
Step 3: Checking the Hosts File
Problems with the app store can be caused by interference with the system Hosts file. Let's check it out. True, for this you need to get ROOT access to the device. Next - run some file manager. I prefer to use Root Browser for this. We need to get into the directory
In it we find a file hosts and open it with a text editor. By default it should look like this:
That is, there should not be any lines, except for this:
In extreme cases, this file can simply be deleted and after restarting the system it will be created again in its original form.
Step 4Google Account Sync Issues
All installed programs on Android are tied to an account. If there are problems with synchronization, then just entering the app store will not work either. Go to the "Accounts and sync" section:
And manually start the full synchronization:
If data synchronization fails, check your Internet access. If everything is fine in it, then try deleting the account, rebooting and creating it again. If the Google Play Store writes You need to sign in to your account - see.
Step 5. Download Google Play Market and reinstall
If none of the previous steps helped, then you should try reinstalling the Google Play app store itself. To do this, open the “Settings”>>>”Applications” section again and find the Google Play Store there and completely clear it: first the cache, then the data, and finally, delete the updates:
Reboot and check. If everything is fine, then the Play Store will download the updates and start.
If nothing helps:
The most extreme way to restore work is to reset your phone or tablet to factory settings. To do this, we save all the data from the phone to the computer to the maximum. After that, go to the "Settings" >>> "Backup and Reset" section:
We find the item "Reset settings" and select it. Then we act according to the instructions of the phone. As a result, we get a completely clean device. Google Play Market usually works fine after that =). Good luck to all!
