Can't login to skype on android. Incorrect login or password

Skype is a program that allows you to communicate by voice and video from anywhere in the world using only the Internet. Accordingly, the quality of the latter directly depends on the quality of communication. If you were unable to connect to Skype, then in most cases the reason is your operating system. This article will help you solve the problem. You will learn about possible reasons its occurrence, as well as how to correct the situation.

The most simple problem which is the easiest to solve. There may be no Internet for the following reasons:

1. Tariff is over. Pay for the services of your provider.
2. The network cable has come loose from the PC or router. Check if everything is connected to the end. If not, then Skype is not connected. Reconnect cables if necessary.
3. The router is up. Turn it off for a few minutes and then turn it on. The connection should resume.
4. If your computer is connected via Wi-Fi, try connecting it via a wired connection. Maybe, wireless network heavily loaded or low throughput due to a router or interference due to other access points in neighboring apartments. In this case, there is Internet, but it is very weak, and Skype will either not connect at all, or it will take a very long time to connect.
5. Wireless is disabled on laptop. Many laptops have a special key or combination that, when pressed, turns Wi-Fi on or off. If you accidentally pressed this button, then the network is most likely disconnected. Press the key again to turn on the network again. This is usually one of function keys F2-F It has an antenna icon.
6. Damaged ISP cable. In this case, you should contact technical support your provider and leave a request for cable restoration.

As a rule, in all the above cases there is no internet connection at all. But what if only Skype does not see the Internet? Everything else works, but Skype itself does not work, although the Internet is constantly connected and working properly? In this case, the problem is with the client itself.

Outdated version of Skype

If you are unable to sign in and you haven't updated Skype for a long time, this may be one of the reasons why Skype won't connect to the internet. The legacy client simply fails verification on Microsoft servers due to incompatibility or deprecation of some components and throws an error when trying to sign in. In this case, installing the latest version will help. However, we recommend that you completely remove the old one first. To do this, launch the Control Panel and open Programs and Features.

Find Skype in the list of programs, select it and click the "Uninstall" button. The program will be removed from your PC.

Now you need to clean the registry, because if you do not do this, you may encounter an error during installation. You can do this with CCleaner.

Next, you need to download the latest version to your computer. You can do this by following the link https://www.skype.com/ru/download-skype/skype-for-computer/. Click the "Download Skype for Windows" button and save installation package. Open it and follow the installer instructions. Skype should work fine after that.

Note: In many cases complete removal and then re-installation can decide similar problem. Even if you have installed current version programs.

If you are still unable to connect to Skype after this, continue to the next step.

Misconfiguration of Internet Explorer browser

The problem with the client may also occur due to a glitch in IE. Therefore, the settings skype connections with the Internet may be incorrect. To fix this, you need to reset your browser settings to factory settings. This is the simplest and most effective option. To reset:

1. Launch IE and open the main settings (Internet Options).

1. In the "Advanced" tab, click the "Reset" button.

1. Check the box to delete personal data and click Reset.

1. Restart your browser.

After that the parameters Internet Explorer will be set by default. Try to sign in to Skype again. If you are still unable to log in after this, proceed to the next step.

Failure in DNS settings

The DNS service allows the use of the operating DNS system names (readable site addresses) and places them in the cache. If the cache is full or does not work correctly, then name translation will not be performed when a page is loaded. Therefore, you were unable to connect to Skype. A "Server not found" error will be thrown. Reset helps solve the problem DNS cache. To do this, press the key combination "Win + R" and in the console line "Run" enter: "ipconfig / flushdns". Press enter, then you will see a window command line with a message about successful cleaning. Restart your computer for the changes to take effect and try signing in to Skype again.

Skype is being blocked by a proxy server

Most often this happens when Skype is used on work computers connected to a company or office network. In such networks, security is given great importance, so all incoming and outgoing connections are made and filtered through special computer with a configured proxy server. Accordingly, not knowing correct settings, the user cannot use any of the programs except those authorized by the administrator. To allow Skype to connect to a network, you need to get the proxy settings from your network administrator or ISP.

Now you know what to do if Skype says "connection could not be established". The above tips in most cases completely solve the problem. However, if you are still unable to connect to Skype, then the problem may lie in the operating system itself. In this case, you should think about reinstalling it.

"Unfortunately, we could not connect to Skype" - such a message can be confusing inexperienced user. About how to decide this problem where to start and what to pay attention to, we will talk in this article.

The "Sorry, we couldn't connect to Skype" error usually appears for the following reasons:

1. No internet connection;
2. The application is blocked by an antivirus;
3. Outdated version of the messenger;
4. Something is wrong with Internet Explorer.

Unable to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. Let's calmly check everything in order.

1. Diagnostics of connection to the Network.

After carefully checking all the wires and contacts, see what's with the connection settings. Go through the Control Panel to the "Network Control Center ...".
If you have any difficulties, then just call your provider and check if there is a signal or not.

We talk about a similar failure in the material "" and help find a way out.

2. Antivirus blocking.

Try turning this off. protective program, at least for the duration of authorization in the application. It often happens that it conflicts with Skype, especially if you are using little-known software. Don't forget to also find out what Windows firewall, because it can also disrupt the normal course of affairs. Look in its settings and check if the messenger is blocked there.

3. Why does it still say "Unable to connect to Skype" if there are no problems with the Internet? You should update the version of the messenger. It is not difficult, but in the end you will get a more perfect version of the program for pleasant communication on the Web. If, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happened that the parameters of these programs are interdependent. In addition to the fact that it is desirable to update the browser to a more new version, you must also disable the option to work in offline. Path: File - Offline.

These are the top reasons why anyone can get the Skype error "Failed to connect to the Internet". We hope that our options for solving it will be useful and effective for you.

Let's talk about one more technical problem. Failed to log on - Skype writes to you. Let's see why this happens and what to do in this situation.

On the computer

1. How to sign in if Skype is offline? The first thing to do is check your internet connection. Insufficient data transmission, or its complete absence - main reason occurrence of such a problem.
2. Check your PC or laptop for viruses. Malicious software, among other problems and malfunctions, can provoke a number of errors in the messenger
3. Check system disk for errors and broken files. For this there are special utilities, it can also be done using the operating system itself
4. Be sure to check if updates have been released for your version of the program. If you have installed outdated version Skype, errors will occur constantly when using it
5. If you need to call urgently, but the problem persists, we recommend using the portable version of the program, or its online version. This will work if everything is in order with the Internet
6. If you are connecting through a proxy server, this may be the problem.

If you're also interested in learning how to get started with Web Skype com, you should definitely read our other article on this site.

On the phone

Very often Skype gives an error "Failed to go online" on Android phones. What could be the cause in this case:

1. Again, an update not installed on time. Many of the errors that occur when using Skype are resolved by downloading the latest version of the application
2. Lack of internet connection. Check if you have used traffic, if the wi-fi router is working well
3. If a the Skype app on Android, it was not possible to enter the network, the problems may be on the servers of the program itself. You can find out if this is the case here: https://support.skype.com/en/status
4. According to most users, the problem is sometimes solved by simply rebooting the device.

If you need, pay attention to one more of our flock.

In the video you can see what to do if you could not enter the application.

Sometimes users complain on the forums: Skype not connecting. And each different problem. Some Skype won't start. Others after the update cannot enter their login. The third fields are not active at all - you cannot enter your username and password. For the fourth - in general, a solid background without any buttons and inscriptions, etc. Someone will be lucky, and on the forum knowledgeable people, when Skype not opening, what to do will advise. Out of desperation, you have to contact technical support. But this is not effective, because it is very long. The problem is that program failures are not always the same. With what it can be connected? Let's deal with similar situations together.

Doesn't go to Skype - it's his own fault!

The new operating system from Microsoft has the ability to set permission to access the Internet for each specific program. Due to this, by default, all applications are allowed access to the network, but there are exceptions. For example, users arbitrarily change the settings, and then wonder: “why am I can't sign in to skype?!". Fortunately, this is quite fixable. First of all, press the keyboard shortcut Win+I. For those who are not in the know: "Win" is a button with an image of a branded Microsoft windows. It is located in the lower left corner of any keyboard. As a result, a menu will open where you need to select an option. "Changing computer settings", which is located at the very bottom of this window. (Unfortunate users often climb there, and then complain on the forums, they say, "Skype does not open: what to do?").

So when the menu opens in the Metro-style, where you need to click on the item "Confidentiality" left mouse button. A window will appear asking you to allow Skype access to the microphone and webcam by moving the respective sliders.

True, sometimes there are more banal situations when a person "for some reason" can't access skype. Their reason is simple inattention. And without understanding what, why and where, users write: “SOS! Can't sign in to Skype! In reality, it is simply impossible to connect. In 80% of cases, this is due to technical problems of the Internet provider itself or a breakdown of the Wi-Fi router (if used). It happens that users simply lose sight of the need to check the status from time to time network cable. For example, it can be accidentally pulled out by children or pets.

Other possible solutions to the problem" Why is Skype not opening?»:

• run virus diagnostics and get rid of them (sometimes it works),
• reinstall Skype (does not always help),
• update Internet browser Explorer (IE) or similar to the latest version (or install an older one). By the way, the smooth operation of the new Skype versions(from 5.5) provide IE and Windows Scripting Engine,
• you can update Java or Net.framework.

Everything is much easier!

All of the above methods indicate that the login / password entry window is associated with IE and its components. In this case, it is advisable to use login and password input, or the old authentication method. To do this, you just need to add a key to the program launch line.

Adding a key: /legacylogin

In English Windows versions this procedure is described as follows:

• first you need to find skype shortcut, go to Properties and select the Shortcut tab;
• will appear in the Target field "C:\ProgramFiles\Skype\Phone\Skype.exe"(or (x86), where you need to click the mouse. Then put a space to the right of the quotes and enter /legacylogin;
• as a result, the text in the Target field will be: “C:\ProgramFiles\Skype\Phone\Skype.exe” /legacylogin;
• save the settings by clicking OK. Launch Skype from this shortcut;
• repeat this manipulation with the shortcut in startup.

Thus the key /legacylogin launches Skype using the old authorization window that does not require IE components. The list and sequence of actions for the Russian-language system is described in visual diagram below. Another important point- Skype authorization does not require ActiveX execution and access to JavaScript. However, in systems with specific settings IE does not perform these tasks properly, resulting in problems when adding contacts or Skype not connecting.

Today Skype is already an integral part modern society and it’s very frustrating when the main communication tool fails and you can’t log in to Skype, the solution to the main problems is further.

Skype connection failed

If, when you try to sign in to Skype, it says that the connection cannot be established, first check to see if your antivirus or firewall is blocking Skype sign-in.

If not, then try doing this:

1. Uninstall Skype with Start > Control Panel and then Uninstall Programs;
2. Then open address bar Explorer, type (naturally, without quotes) "% AppData% Skype", press Enter;
3. From the opened folder, first copy all the contents to another backup folder (so as not to lose the message history), and then delete it in the original folder;
4. Download the most latest version Skype from the official site;
5. Install it, enter your username and password. Use it, everything should work fine.

If you need valuable data, then view it from backup folder will help free utility called SkypeLogView.

You are already on Skype on this computer

If, when you try to sign in to Skype, you get the message "Already in Skype on this computer”, first check through the task manager that skype process stopped.

If everything is in order with this, delete your Skype profile or (preferably so as not to lose important data in the future) rename it. You can quickly find your profile folder in Skype using the method already described above - Start, then "% AppData% Skype", then Enter, then just look for a folder with your name. Rename or delete it.

After that try to login skype program again.

Login not possible due to data transfer error

When you try to log in to Skype - a data transfer error message, this problem can be solved in two main ways.

1 way. Using the start menu, open search string, there enter "%appdata%" (without quotes). Press Enter.

1. A list of folders will open, there should be a Skype folder. Come in there.
2. In the new list of folders, look for the folder with your username. Open up. There will be a "main.iscorrupt" file. Hold the file with the mouse, drag it to the desktop.
3. Now try to start Skype again. If it works, the file can be safely deleted.

2 way. First, in the same way Start, then "% appdata%".

1. Go to skype folder and rename your current profile, put, for example, at its end any additional character(often put the number 1). This will save the history of correspondence.
2. Try signing in to Skype. The history of messages and important calls will not be visible, but if you manage to log in, the program will work normally.

Can't sign in to Skype after update

I can’t sign in to Skype after the update, this, unfortunately, also happens. Sometimes called by plugin installations like add-ons Skype Click-to-Call or even the Skype Toolbar.

In this case, one of three different methods usually helps:

1. Completely update your Internet Explorer browser. It does not matter at all whether you use it or not - it is IE that needs to be updated, because. Skype uses parts of IE to work.

2. Try among the label properties ( right key Mouse > Properties) add to the /legacylogin object, that is, the line should look something like this:

"C:Program Files (x86)SkypePhoneSkype.exe" /legacylogin"

3. If none of these help, reinstall all skype fully.