HOLD button

HOLD button allows you to put a call on hold
during a conversation.

Press the HOLD button during a call.
"Hold" appears on the display.
The MUTE indicator flashes.

To remove a hold.

- When the handset is on the machine:
Lift the handset or press the SP-PHONE button.

- When the pipe is lifted:
Press the HOLD button.

- When using a parallel telephone, connect
connected to the same line:

Pick up the handset of the parallel telephone. If hold

not removed, press the hook of the parallel telephone
for one second.

FLASH button (for use as a
chaga separation).

The FLASH button works in the same way as the lever of a conventional

apparatus. If you made a mistake in typing or typed another
phone number, press the FLASH button firmly. Call

is interrupted and a dial tone is heard, then you
you can dial another phone number.

If your device is connected to a substation, easy

pressing the FLASH button will allow you to receive special

substation services such as external call forwarding
the call.

Using the call waiting feature

When using this function, you need to become
subscriber of the call waiting service provided by the
the telephone company.

1. When during a call another subscriber calls you,

You hear a signal.
2. Press the FLASH button lightly.

The first call is put on hold and you can
answer the second call.

To return to the first interlocutor, press the button

FLASH again. The second call is put on hold
nie.

MUTE button (page 23)

the interlocutor, but he will not hear you.

Press the MUTE button.
The MUTE indicator lights up.

Press the MUTE button again to return to the conversation.

Storing telephone numbers in memory when
secret button assistance

You can keep the stored numbers secret
with the function of the secret button. Confidential
numbers will be invisible on the display during dialing.
When storing phone numbers
the MUTE button is used as a secret button

Laying in memory
Make sure the handset is in the socket of the machine, baht

the staffs are installed and the SP-PHONE indicator is off.
Press as follows

Note:
Pressing the MUTE button once counts as one digit.

Do you want to

Dialing a number
Press the one-touch dial button of that cell

ki memory, which stores the number that

The display will show:

(Example: Number in memory with

Functions and capabilities of telephones.

1. Speakerphone.
Allows you to talk to the subscriber without lifting the handset (Other names: "hands-free" mode, "loudspeaker").
There are three options for implementing this function.
"Monitor" - allows you to dial a number and hear the answer of the station or subscriber without lifting the handset, but in order to start a conversation you need to pick up the handset.
"Duplex speakerphone" - allows you to talk without lifting the handset, while you can talk and listen at the same time.
"Speakerphone semi-duplex" - allows you to talk without lifting the handset, with high volume and microphone sensitivity, but you can only talk to the subscriber one by one (either listening or speaking).
2. Redial the last dialed number (REDIAL).
By pressing one key, the telephone set dials the last previously dialed number. If the subscriber is busy or you often call one place, it is convenient to use the last number repeat.
3. Tone and pulse dialing.
The phone can be quickly switched to the desired dialing method. Switching from a pulse dialing method to tone dialing, as a rule, is carried out by pressing the "*" key (the asterisk is the lowest left key on the keyboard).
Keep in mind that most telephones have a ton / puls dialing lever.
4. Autodial.
The telephone set independently, several times re-dials the subscriber's number. Auto-dialing works only when the speakerphone is on and, as a rule, it is performed in one of two ways.
Autorepeat - the telephone set automatically dials the number, after which it waits for a certain time, hangs up the line and redials the number.
Auto redial - the telephone set automatically dials the number, after which it "listens" to the station's answer, if the station emits long beeps, then the phone turns on the speakerphone volume, if not, then it hangs up the line and redials the number again.
5. Indicator or display.
Displays dialed number, programmable numbers, call duration, time, operating modes and prompts. Indicators are liquid crystal (with low power consumption) and LED (luminous). Having a telephone set with an indicator, you feel much more confident, because you always know exactly what number your telephone is dialing. In addition, it is possible to quickly find out how long you have been talking.
6. Auto-raising.
The device automatically seizes the line when a call comes in, immediately or with a delay of several rings.
The answering machine needs this in order to say a greeting to the caller and record the incoming message.
Caller ID performs an auto-raising operation in order to issue a request to the station (short tone signal 500Hz) and receive an answer about the number of the calling subscriber.
The auto-raise function is convenient because even in your absence, not a single call remains unanswered.
7. FLASH.
It is used to request additional services at stations with tone dialing or office automatic telephone exchanges (call transfer, etc.). It can be used as a line hang-up in the case when the FLASH duration on the telephone set exceeds the same parameter in the line.
If there is no FLASH button on the phone, a short (0.5-0.8 sec.) On the hang-up lever simulates pressing the FLASH button.
8. Notebook.
Allows you to keep in the memory of the device several of the most frequently used telephone numbers.
These numbers must be memorized beforehand.
Calling a number from the memory of the address book is carried out by pressing one or two keys on the TA.
The address book function can be implemented both by the phone itself (phone with memory) and by the office PBX.
9. PAUSE.
It is used when there are functions of auto redial, address book and redial of the last dialed number (REDIAL). In some numbers, a dialing pause is required between numbers, for example, after 8 when entering a long distance, or a pause before entering a password when dialing over an IP channel. The programmed pause is automatically inserted by the device as a signal for a break in dialing, for the time after which the long-distance station should answer.
10. SAVE.
Online recording and dialing function. The SAVE key is used most often when the subscriber to be called is busy for a long time. Then, by pressing the SAVE key, it is stored in memory, as a result of which you can call other subscribers and periodically dial this number, and by pressing just one key.
11. MUTE.
The function of mute the microphone in the handset. Depending on the model of the telephone set, it is activated by pressing or holding this key. It is necessary when you need to discuss some detail so that the subscriber does not hear you.
12. HOLD
Designed to "hold" the subscriber you are talking to on the line.
After the first press, the far subscriber hears music, and you can switch to a parallel phone or talk, so that the far subscriber does not hear the conversation.
Pressing HOLD again restores the conversation with the distant subscriber.
13. Timer.
It is used to determine the duration of a telephone conversation; it is started by pressing a key, usually after establishing a connection with the subscriber.

This is the "communication" between the radio handset and the base. This function, as a rule, operates autonomously and does not occupy the line, so they can call you even if you are talking to someone on an "internal line". However, there are a number of cordless telephone models that cannot access an outside line using this feature. Therefore, when buying a device, there will be no unnecessary verification of how this connection works in this model.

Paging - the function of searching for one of the elements of the radiotelephone using the other. It can be one-way (works the same as finding a lost tube in older models) and two-way. With the latter, you can call the base unit from the handset.

Conversation translation, conference - if there is a loudspeaker in the device, you can transfer the conversation to the base, or vice versa. You can arrange a meeting for three: one calls, the second speaks on the radiotelephone, and the third on the speakerphone. If you have several radio handsets, you can arrange a whole conference, for this, portable handsets are called from the base.

Call forwarding available in multi-tube models. This is the ability to forward a conversation from one handset to another.

Call hold on handset / base station - this function is performed by the "hold" button on the handset / base. It is useful if you have two parallel phones - you can switch from one phone to another. The conversation can be held for up to 10 minutes. Usually, the hold is released by pressing the "sp-phone" button. This function is often used when you need to mute the microphone for a while and there is no "Mute" button.

Speakerphone remote control - you can turn on and off the speakerphone at the base from a distance using a radio handset.

Regular answering machine - uses a standard 30-minute micro-cassette, has two recording modes. In the voice recorder mode, you can record the current telephone conversation. Remote control is also possible: listening to all or only new messages, saving individual records, listening to the room in which the base is located.

Digital answering machine - use special electronic chips to store messages instead of microcassettes with magnetic tape. This improves the reliability and durability of the answering machine. But if you need to save a message, then you can take out the cassette from a regular answering machine and replace it with another one. A digital answering machine can also store a message for a long time, but keep in mind that the more messages are stored, the less space is left for new ones.

Voice time / date stamp is an answering machine function that allows you to set the exact time and date when a message was recorded.

Tone remote control - makes it possible to control the answering machine at a distance from another phone, you can listen to and even erase unnecessary records, rewrite the greeting message. To do this, just switch the phone to tone mode (after dialing your number) and dial a certain code, known only to you, which you have programmed in your phone. If the phone you are calling from does not have a tone mode, you can replace it with a so-called beeper that emits a specific frequency beep, such as when you press a phone button in tone mode.

Pager notification of receipt of a voice message - the pager receives a message that there is a new message on the answering machine for you.

Conversation encryption -It is used to prevent (to some extent) the possibility of eavesdropping on the conversation .. In cheap models, analog encryption methods are used (special noise is superimposed on the useful signal, which is filtered out on the receiving device). The degree of protection is not very high.
In models of the DECT standard, digital encryption methods are used, which significantly increases the level of protection against eavesdropping.

Speakerphone (SP-Phone) -Ability to speak and dial a number without lifting the handset. When the speakerphone is on, just pick up the handset to turn it off.

ID codes ... Personal codes are set for the handset and base. They are needed so that each base receives signals only from its own handset. Since the base only answers the call of its own handset, it is much more difficult for an outsider with another handset to connect to this line. Different models of radiotelephones use a different number of identification codes.

Some phone features

AUTODIAL Some phone models are equipped with this function. She will help you dial a busy number. To do this, the phone is put into automatic dialing mode. The machine dials the specified number at short intervals (sometimes a limited number of times). If the other end of the line picks up the phone, you will hear the caller's voice through the built-in speaker of the device.

REDIAL The number dialed on the key telephone is automatically stored in active memory and stored until another number is dialed. Just press REDIAL, and the machine will automatically redial the last number if you need it again. Almost all modern telephones are equipped with this key.

FLASH (reset, toggle) Line break button. Used if you have a modern digital mini-PBX in your office. Through this button, subscribers are switched, for example, call forwarding or work in call waiting mode. You can also use it when at the end of a call you want to dial the next number without hanging up.

MEM DIAL (memory dial) This button calls up the phone numbers stored there from the phone memory.

MEMO (note, memo) This button makes it possible to write a new number into the phone memory at the time of a call. If your interlocutor dictates a phone number, you can press the MEMO button and dial this number into memory using the keyboard. In this case, the conversation will not be interrupted, and the dialing will not be accompanied by the usual tones. At the end of the conversation, you can call this number by lifting the handset and pressing the MEMO button.

MUTE (mute) This button allows during a telephone conversation, to mute the telephone microphone, and discuss the answer with colleagues, and then continue the conversation. When using the "Mute" button, you continue to hear your interlocutor.

PAUSE (pause) PAUSE is usually used to enter a necessary pause in the dialing process or when storing a number, for example, in long distance calls. This is especially useful for on-hook dialing.

TONE / PULSE (Tone / Pulse switch) This is a tone to pulse dialing switch. In pulse dialing, each digit of the number is specified by the number of electrical pulses. This principle, invented at the beginning of the century, is used by electromechanical automatic telephone exchanges. With tone dialing through digital PBXs, each digit is set by the frequency of the ringing signal. Electromechanical telephone exchanges can provide more long-distance communication than digital ones, but the quality of digital communication is higher and it is more reliable. Our domestic telephone network consists mostly of old electromechanical automatic telephone exchanges, and partly of modern digital ones. In older networks, tone dialing is not yet available. Therefore, if you connected your new telephone set to the city network, and the telephone does not dial the number, put the tone / pulse switch in the pulse position.

TONE (one-touch switching to tone dialing) If during a conversation or communication via a computer you need to change the pulse mode of the phone to the "tone" mode, instead of the tone / pulse mode switch, just press the TONE button marked with an asterisk on the dial pad.

If you use a PBX, which button is used most often? This is a magic Flash button ("flash"), and today I will tell you what this button is, what it is for, and you may find out the hidden capabilities of this button. Something you've never heard of before!

So, you can connect both ordinary telephones and special "system" telephones to the mini-automatic telephone exchange.

But today we will talk about ordinary telephones, because there are, as a rule, the overwhelming majority of such devices, even if you have a mini-PBX installed in your office.

Such devices are used by ordinary employees - almost all personnel, with the exception of selected top managers and executives, who have specialized system telephones.

So on your device, in addition to the dialing buttons (from 0 to 9), there is a Flash button.

So, the overwhelming majority of PBX users use ordinary telephones: they are either portable handsets (office range), or they are desktop telephones or faxes, and these devices are connected to the telephone line using 1 telephone pair. Therefore, they are also called "single line" telephones.

They require 1 telephone line to connect, unlike specialized devices, some models of which require as many as 2 telephone lines to connect, and if some big boss has a "boss phone" with an additional console on which more than 90 direct buttons can be placed calling a subscriber, then for such a boss it may be required as many as 4 telephone lines in order to connect all this telephone economy - both the telephone and the console for him.

So, we figured out that only one telephone line is used to connect a regular telephone set.

Take a closer look at your telephone, are you using the Flash button? I think you are using.

If you do not use it, then your mini-ATS is working at half a percent of its capacity.

Because the standard situation is when, after installing a PBX, on average, users use about 1 to 5 percent of the functionality of the PBX.

And there are 2 main reasons for this: (1) it is just ignorance of the mini-PBX functionality, and (2) it is simply human laziness, which does not allow you to move forward and learn something new, even useful and convenient.
(note: for such users, we conduct training in the functions of modern mini-automatic telephone exchanges, please contact if you think about it).

In principle, as a specialist in office corporate communication systems, I want to note that even the use of 1 to 5 percent of the functionality of the total number of PBX functions is quite normal and allows you to process incoming calls competently enough.

So, if you use at least one of the simplest functions: “transferring a call” to another employee, then you are already using the Flash button.

Pressing the Flash button means for the station a command, after which the PBX waits for a further specifying event.

First, after pressing the Flash button, you can specify the (usually three-digit) extension number of another subscriber of your PBX and thus switch the conversation to another employee.

If you do not dial anything after pressing the Flash button, then 2 situations are possible: either the current conversation is broken (ended), or the current conversation is put on "hold" (the current conversation is "frozen" as it were, which in English is called HOLD) , and your interlocutor after that no longer hears you, but the connection with him is not broken, and you can always return to the conversation and again you will hear each other. Which of these two situations can happen depends on how your PBX is configured.

In addition, in advanced companies, there is a possibility that the “call hold” function is configured not by simply pressing the Flash button, but with a confirmation code, that is, the subscriber must press the Flash button and additionally the numbers 5 and 0, which will mean for the PBX the command "put a call on hold". If the 5 and 0 PBX can't wait from you, she understands that you just want to break off the conversation.

So, I told you about the main function that PBX users usually use - transferring a call to another employee. And this is done by pressing the Flash button during a telephone conversation, that is, first an incoming call arrives at the mini-automatic telephone exchange (your client has phoned you from the city). Then the mini-PBX sends a call to your telephone, and after you pick up the phone, in a conversation with the interlocutor, you understand that he needs to talk to another employee, he needs to be redirected to another department, that's exactly after that (exactly in talk time) you and press the Flash button. After that, you should definitely wait for a confirmation signal from the station that it understood you and that it expects additional numbers from you: "to whom do you want to switch the employee?" A short peak-to-peak signal in the receiver means that the PBX has understood you and after that it is expecting from you a three-digit number of another employee. Dial the three-digit employee number. And either hang up, or (2nd option) you can wait for this other employee to answer you, you will warn him (for example: "Ivan Ivanovich, they want to talk to you, such and such interlocutor") and after hang up this. After you hang up the subscribers (the client calling you and your colleague, for example, in this case, let it be Ivan Ivanovich) will connect and will be able to talk to each other.

Errors that can occur when performing this simplest function.

Oddly enough, even when performing the simplest functions, errors are possible, and in this case, of course, the PBX will not work as you expected at the beginning, since you did not follow everything according to the operating instructions.

1st error, if you have never used the call transfer function, then if you try the 1st time, you may not succeed, because you will forget to wait for the peak-to-peak signal (confirmation signal from the PBX) and immediately after clicking on Flash, without stopping, start dialing a three-digit number. That is, in fact, you will quickly perform the following operation: Flash 1 2 3 (for example). The PBX will not work this command, because after you clicked on Flash, the PBX first sends you a short peak-to-peak signal into the handset and only after that you have to dial the three-digit extension number. So, watch this.

If you have been working with a mini-PBX for a long time, and you have it on the machine, you may even say that you do not even hear this signal (you have never heard this confirmation signal). In fact - he is. It's just that everything happens automatically with you and, accordingly, everything works out (the call is translated) and no errors occur.

I would like to point out that if you hang up immediately after dialing your colleague's three-digit extension number without waiting for a response from him, this is will not be an error, because in this case the mini-automatic telephone exchange: Your handset has already been hung up, the subscriber who called the office is on hold, and your colleague to whom you have sent the call hears a ringing signal on his telephone set; and as soon as your colleague picks up the phone, the PBX will connect the caller and your employee.

They will be able to talk, there is no mistake in this, this is a normal situation. It may simply be the most correct from the point of view of organizational standards for processing incoming calls - it will be more correct if you, having already talked to the client on the phone and have already received some information from him, so as not to force the client to retell all this to another employee, In my opinion, you must wait for a response from your colleague when transferring a call and pass on to him all the information that you have already received from the client. This will be more correct in terms of quality customer service.

While we quite often encounter such a situation when we call some "company" (in quotes the company) and, having told in detail about our problem to one employee, we are switched to another department, and everything is repeated there - again that employee is pristine, and asks you what is the matter with you, and you have to repeat all over again to him. Perhaps even this will not be the last time, because he, having heard you, can then send you to a third employee, and you will have to explain everything for the third time from start to finish.

Therefore, it all depends on those regulations, those standards that you introduce in your company for the processing of incoming telephone calls. This is already a topic for a separate conversation ...

And for today I will summarize: we have analyzed the use of the Flash button for the most basic function that is used in mini-PBX - this is "transferring a call" to another employee.

After holding it, you can return to the interrupted conversation and continue it.

Igor Mratov, an expert on corporate communication systems.

Hello. What is the role of the “FLASH” button on landline phones? Thanks in advance!

1. transferring a call to an extension (if there is a PBX)
2. Used to request additional services at stations with tone dialing or PBX (call transfer, etc.). It can be used as a line hang-up in the case when the FLASH duration on the telephone set exceeds the same parameter in the line.
   If there is no FLASH button on the phone, a short (0.5-0.8 sec.) On the hang-up lever simulates pressing the FLASH button.
   In short - you - and me - do not need it, rather.
   –
   For instance:
   Call hold =
   Call suspension service by simply pressing the Flash button without breaking the connection. In this case, you can hang up the phone, the device will remind you to hold the call with a short periodic signal.
   Call transfer to another number =
   Call transfer service during a call to another number. To transfer, you need to put the current call on hold (by pressing the Flash button on the phone), then dial the number of the other subscriber, wait for the called subscriber to receive the call, inform him about the transfer and disconnect (put the cabin). A connection will be established between the caller and the called party, your phone will be free.
   Three way connection =
   This service allows you to call another subscriber during the current call and communicate with both subscribers alternately without breaking the connection. During a conversation with the subscriber (A), press the Flash button, then dial the subscriber's number (B). Subscriber (A) will be on hold on the line. To switch between subscribers, if there is a need for an alternate confidential conversation with each of them, you can use the Flash button on your phone.
3. FLASH - reset / hang up.
   An analogue of the button on which the tube lies.
   In tone-based automatic telephone exchanges (for example, in offices), their functions are absolutely identical.
   But in pulsed automatic telephone exchanges (almost all of Russia, except for Moscow (499) and some automatic telephone exchanges of St. Petersburg), a short press on the handset lever does not lead to a break in the connection (you must hold it for at least a couple of seconds, otherwise there will be short beeps / silence). And the “flash” button completely breaks the connection in one press (after pressing it, you will hear a clear beep).

   There is also a REDIAL (Re: Dial) button - repeating the last called number.
   In imported phones, it drops the call and dials the number again.
   In Russian telephones, she only repeats the number (but the connection must be manually disconnected).

   And "holding" a call (to hang up, and then pick up the receiver on the parallel phone and continue the conversation) is the HOLD button. After you press it, the indicator usually lights up and the voice in the handset becomes muffled or a melody is going on.