When ordering things and items at competitive prices on Aliexpress, buyers have every right to cancel the order even after making payment. But this is only possible if certain conditions are met. Many customers are interested in whether if they cancel their order on Aliexpress, they will get their money back.
The buyer may decide to refuse the ordered product for many reasons:
- there were no funds to pay;
- the product suddenly became unnecessary;
- it took too long to process the order, resulting in the buyer getting tired of waiting;
- the merchant increased the price of the goods;
- the buyer has decided that the product is not suitable for him for some reason;
- the merchant is not able to send the goods in a way convenient for the customer;
- The selected product was out of stock.
Another reason for canceling an order may be the minimum amount required for the supplier to send the goods. For example, a buyer ordered a product whose cost is 2 dollars, but the product must be ordered from a merchant for an amount of at least 10 dollars.
The customer has the right to cancel an order on Aliexpress even after payment has been made, but it is valid when the merchant has not yet dispatched the goods paid for by the customer. You can cancel an order unilaterally, even if you made the payment just a few minutes ago.
In order for the delivery of goods to be canceled at the initiative of the buyer, you must wait for the supplier’s response. The latter is given several working days to confirm this action. Another order is canceled without confirmation from the merchant if the period given to him to process the order has expired.
How to cancel an order on Aliexpress and get your money back
Are you wondering how to cancel an order on Aliexpress? To do this you need to do this:
For the supplier, the best reason for refusal is the wrong choice of goods by the buyer. In this state of affairs, the administration of the most popular Internet site does not use any sanctions against traders.
It often happens that suppliers themselves decide to terminate a sales transaction, inviting buyers to choose one or another reason that will be more profitable for the merchant. This option is optimal, for example, if the required product is not in stock, the wrong style is available, etc.
When canceling an order, it is better to indicate a reason that is beneficial for the supplier in order to be able to quickly receive the money back. Now the customer has only one question: if the order on Aliexpress is cancelled, how can I get the money back quickly and is it realistic? If you meet the seller halfway, then he will not keep you waiting long for an answer (if, of course, he is a respectable supplier).
And it’s worth noting that things are easiest with unpaid orders. They do not require any action on the part of the merchant, so there is no point in canceling them. The buyer is given 20 days to pay - if after this period he does not make the payment, the order is automatically closed. The "Pay Now" button will change to "Add to Cart".
How to return a canceled order on Aliexpress
After clicking “Cancel order” there will be a message that the order is awaiting confirmation from the merchant. And the order status indicates that the supplier is processing the order.
If at this point in time you began to think about how to return a canceled order on Aliexpress, then there is a “Resume order” button especially for you.
When the supplier confirms the cancellation, the status "Payment Processing" will appear.
Not only the buyer, but also the Aliexpress administration has the right to cancel the order. This happens when the supplier has been suspected of fraudulent activities. In this case, the order is frozen until the circumstances are clarified and the seller provides evidence of his integrity. But if the supplier really turns out to be a fraudster, then the order is canceled by the administration.
What to do if the order for Aliexpress was canceled by the administration staff? This is a question asked by many buyers who are faced with this problem. And you just need to wait for a refund for the paid goods. In principle, the site is configured so that buyer protection works well. Therefore, the money will be returned to the customer, but within the established time frame.
Will money be refunded for a canceled order, when and where?
So, if you cancel an order on Aliexpress, then the question of whether the money will be returned is a definite answer, yes! The supplier does not receive the customer's money until the latter confirms that he has received the package and is satisfied with the goods sent. If you have already made the payment, but have changed your mind about purchasing the product, you can safely cancel the order while waiting for delivery. You just need to wait for confirmation from the supplier after this.
Therefore, if you canceled an order on Aliexpress, then you should be interested in when the money will be returned. And the funds arrive to the customer from 3 to 20 days. This period depends on the chosen payment method. As a rule, users note that the average refund period is 5-7 business days.
Buyers also note that money is transferred to virtual accounts faster than to card accounts. Money from the Internet site is returned only to where you transferred it from - to, and, etc.
Sometimes it happens that you cancel an order on Aliexpress, but the money is not returned. Most likely, too little time has passed. To be absolutely sure that the money will be returned, you need to monitor the information that is visible in your personal account in the “Payment” tab. The date on which the funds were transferred is indicated here.
But this date does not mean that the money has already arrived in your account - it indicates that the funds have been sent. And the transfer can take several days or weeks, which is related to the activities of the payment system or bank. But if within 10 working days from the specified date there is no money in your account, then it is better to contact Aliexpress user support to find out the situation.
Now you know when the money will arrive if you cancel your order on Aliexpress. But it is also important to take into account some difficulties that may arise when canceling an order.
What problems are possible when canceling an order?
The supplier is not always able to confirm the cancellation. This happens when he has already sent the package to the customer. However, the supplier does not always act honestly - in order not to confirm the cancellation of the order, he may provide the track number of a parcel that he did not send at all or sent to some other buyer.
In this case, the customer must request a scan of the postal notice or other documents confirming the honesty of the supplier. If the merchant does not provide the necessary documents to confirm the shipment of the goods, then he is lying and you can safely file a complaint with the site administration.
If the seller sends the buyer the track number of the “left” parcel, you can notice this while tracking the parcel. But in this case, it will no longer be possible to cancel the order, since the package has supposedly already been sent by the supplier. Therefore, here you will need to open a dispute and point out the fraudulent actions of the supplier. Let the site administration get involved and punish the careless merchant if he really is conducting dishonest transactions.
When the seller has not yet dispatched the order, the money will be returned to the customer automatically. At the same time, the site administration punishes the supplier with fines. Therefore, honest sellers try to quickly send the ordered goods to the buyer. In this situation, the buyer, having paid for the goods, can no longer change his mind and cancel the order, since the parcel is already sent to him.
How to cancel a paid order on Aliexpress
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- Aliexpress in Russian: Aliexpress Store
How to restore a canceled order on Aliexpress?
We answer a common question from buyers of the Chinese Aliexpress store: “ how to restore or resume a canceled order on Aliexpress?”
In any case: you canceled the order yourself, it was canceled by Aliexpress itself or the seller, you can restore the canceled order only by putting it back in the cart and paying for the order. There is no procedure for restoring an order for money already spent. There are no other options! In order not to look for the desired product again, you can find it in the list of your orders, marked order cancelled.
You will receive money for a canceled order within 10 working days. The money will be returned automatically, you don’t need to do anything. On top of that, the order is not canceled instantly - this procedure also takes some time.
By the way, for the future, you can cancel the order only until the seller sends the parcel.
So be prepared for the fact that it will not be possible to restore or resume a canceled order on Aliexpress without paying for it.
- restore a canceled order on aliexpress
- how to cancel order cancellation on aliexpress
- how to resume a canceled order on aliexpress
- Is it possible to renew an order on Aliexpress?
- canceling an order on aliexpress
Aliexpress in Russian in hryvnias or rubles
We are glad to welcome you to our website dedicated to shopping in Russian in the Chinese online store Aliexpress (Aliexpress.com). First of all, we will help you find official website of Aliexpress in Russian in hryvnias or rubles. Secondly, we have a lot of guides, instructions and video reviews of real products purchased and received from the official Aliexpress website.
For those who don't know yet, Aliexpress website is an international online store and allows users from Russia, Ukraine, Belarus, Moldova and Kazakhstan to buy in China.
Ali (Ali Express) It is fully available in Russian, and the currency can be selected as dollars, euros, hryvnia or rubles. There is a buyer protection system that 100% guarantees that you will receive the desired product! But be careful! This only applies Aliexpress official website, which is located at aliexpress.com or www.aliexpress.com
Official Aliexpress in Russian always holds giveaways, quizzes, sales and many other events aimed at saving your finances. AliExpress has been operating for a very long time and is perfectly adapted for buyers from the CIS countries, so buying anything there will not be difficult at all!
The task of our website is to tell you about all the new products, innovations and nuances for your safe shopping on the Aliexpress store website. Our blog has more than 20 thematic sections, which combine about 400 articles on the topic Russian official website of AliExpress!
While the product is still being packaged, you can apply to cancel your order, indicating the reason. If the seller has already sent the parcel, it will take longer to return the money.
- There is also another way to get your money back - open dispute. Once the seller has shipped the item, you can request a refund. This must be done no earlier than 5 days after the goods have been sent, and no later 15 days after the delivery date has passed.
- Go to "My orders", find an item to return.
In the middle column opposite the product there is a line "Open dispute", click on it.
You will be taken to a page where you need to check the box for the product for which you want a refund. Check the box next to the relevant product and click on the button again "Open dispute".
You will then be directed to a page to fill out a dispute form. Fill in the fields (required fields are marked with an asterisk) and click "Send" under the form.
- The dispute will be resolved within 5 days. If the seller does not give you another solution to the problem or does not answer at all, then the decision will be made automatically in your favor. If the seller nevertheless responded to the dispute, but you did not like his decision, you can escalate the dispute . In this case, the situation will be reviewed by AliExpress.
- You can also write a letter to the seller asking for a refund. The only thing is that you will need to agree on the return of the goods and the amount spent on the transfer. Go to "My orders", there is a line above the product "Message to seller" and next to it is a letter icon.
Click on it and you will be redirected to a page to fill out a letter to the seller. Fill out the form and click"Send".
How long does it take to cancel an order on Aliexpress?
On average, order cancellations on AliExpress last from 3 to 10 days. During this time, the administration of the trading platform is reviewing your application. After your application is approved, you will receive a letter in your personal account on the website. Go to the main page, click on the head icon. A small window will open where there will be a line "Unread Letters".
Or you can go to the main page, click on the head icon, then click on any line. Below the search line there will be a red panel, which also has a button "Messages". Clicking on any of them will take you to the page of all your messages. Next, on the left side in the column, open "Order Alerts". 
There is a translation function above the message. You can check the box for the language you want to translate the text into. 
If I cancel my order, will I get my money back and when?
If you managed to apply to cancel your order before it had not yet been sent to you, then you will get your money back. During 10 days the money will come to the wallet with which the money transaction was made.
When opening a dispute, the money is returned from 3 to 20 days after the dispute is resolved and closed. To view your dispute, go to "My orders". 
Next, click the button "Open Disputes", which is located on the panel above the orders. 
Details of the dispute can be viewed by clicking "View data". 
The dispute lasts 5 days; if the seller does not offer you an alternative solution to the problem, the dispute will be automatically closed. And the money will be transferred to you within 20 days. 
What should I do if I accidentally canceled my order on Aliexpress?
If you accidentally canceled your order while it was being packed, you can add it to your cart again and purchase it. 
If you opened a dispute, but later changed your mind, then you have the right to close it. Go to "Open Disputes".
Find the product for which you have changed your mind about returning money and click "View data". 
Under the column "My decision" there is a button "Dispute Cancellation", click on it.
How to restore a canceled order on Aliexpress?
To restore a canceled order, go to "My orders» and find the item you want to restore. 
There is a button on the right side of the product "Add to cart again", click on it. You will be transferred to your cart, where you can re-order the product by clicking on the button "Order from this seller".
How to cancel an order on Aliexpress video instructions:
Making purchases on AliExpress is quick and easy. It is enough to follow the correct order. When purchasing goods on the global trading platform, think several times whether it is worth ordering, so as not to end up in an awkward situation that will take up your time. But if such a situation occurs, do not worry, this problem can always be calmly resolved.
Automatic cancellation of an order on Aliexpress implies a refund in the form of the full amount. Every single penny will be credited to your account.
Please note that money from Aliexpress is returned only to the account from which the payment was made. If you don't currently have access to your wallet or card, you can set up a refund to your Alipay account.
Return times depend on the wallet. The fastest way to process a refund is via Alipay. In this case, you will only have to wait one business day. In second place are various electronic wallets and currencies. As a rule, in this case the refund is made within 5-7 days.
You will have to wait the longest if you paid for your order using a bank card or account.
You can see the maximum return periods in this table.
Please note that these are the maximum numbers given here. In fact, you usually have to wait much less.
What should I do if after canceling an order the money is not returned for too long?
AliExpress does not immediately receive a refund when canceling an order. We'll have to wait a little. But what to do if this goes on for too long?
First, look at what stage your return is at. To do this, go to the detailed description of the canceled order and then click on the “Payment” tab.
Here is a line showing the return period. If the payment is still being processed, there is no need to worry yet. If it says that the payment has been processed, first check your account. In most cases, neither banks nor electronic systems notify their users that a refund has been received into their account. It's best to check this yourself.
Plus, as you remember, the money is returned to the account from which it was paid. Remember exactly how you paid for your order. Perhaps this time you used a different method. Then check all available accounts.
It also happens that the money is returned not to the main account, but to Alipay. Check your wallet settings. Perhaps, when you opened it, you accidentally clicked on activating an automatic refund to this particular account.
If so, then there will be such an item in the settings.
This means your money is still on Alipay. Don't worry, now you can spend it on other purchases from Aliexpress.
If the refund has still not been made or it says that it has been processed, but you cannot find your money, you will have to contact Aliexpress support. There can be many reasons for such a delay, and you can only sort them out with the store employees.
", many clients, whether new or regular, may encounter situations where they need to cancel an order or, conversely, restore it (for example, in case of accidental cancellation). In this review we will discuss in detail all the nuances associated with these issues.
Canceling orders on AliExpress
In the AliExpress online store, we are given the opportunity to place orders for products we like, and also, if necessary, reject them, for example, if we found a better product. However, it is worth noting that we cannot cancel orders in all cases.
In addition, AliExpress has an automatic order cancellation function, in which funds are returned back to the buyer without any effort on his part.
In what cases can you cancel orders on AliExpress?
Attention: Cancellation of orders on AliExpress is possible only before the seller sends the goods to the buyer's address. In this case, the order status is marked as “ The order has been sent».
You need to cancel orders on AliExpress before the seller sends it to you, but regardless of whether you paid for it or not. That is, if the goods are paid for but not shipped, you can still reject the order.
How should I cancel orders on AliExpress before paying for the goods?
It is not at all difficult to cancel orders on AliExpress before payment for the goods. Just go to your cart and select the order you no longer need. Make sure that this order has the status: " Payment expected" Next, click to the right on the button “ Cancel the order»:
Accidentally canceled an order on Aliexpress: how to restore?
After this, you will see a drop-down list in which possible reasons for your reluctance to continue working with the order will be indicated. You simply note why you want to cancel the order:
- The order is no longer of interest to you
- You intend to replace this order with another one
- You just want to change the address to which goods are delivered to you
- Do you want to change the coupon that was used when making this order?
- You want to change the delivery method for this product for this order
- You cannot pay for your order
- Other options
On AliExpress it will look like this:
Accidentally canceled an order on Aliexpress: how to restore?
From the drop-down list, select the option that is closest to you. If the order is not paid, then no problems should arise. The order will be canceled quickly.
After this, the order will receive a new status " Completed", however, it will still be displayed in the list of your products in case you still want to resume it again:
Accidentally canceled an order on Aliexpress: how to restore?
How should I cancel orders on AliExpress after paying for the goods?
We have considered a situation where we can cancel an order on AliExpress before paying for the goods. Is it possible to do this after payment? Let's discuss this issue.
The process of canceling an order on AliExpress after payment is a little more complicated, since it depends on whether the seller agrees or not to this. Sometimes it happens that the seller sent you the goods, but has not yet had time to indicate this in “AliExpress”, while you want to cancel the order.
When you pay for an order, after that there are two possible options for further developments - the order is undergoing the verification process, or has already been processed:
Accidentally canceled an order on Aliexpress: how to restore?
In any case, when canceling an order, you will again be provided with a list of possible reasons for your cancellation:
- You are no longer interested in the product
- Order processing takes too long
- The price of the product has been increased
- The item cannot be shipped using your chosen method
- You have not received answers from the seller to your questions
- The order cannot be processed because the product is no longer in stock.
- Other reasons
Accidentally canceled an order on Aliexpress: how to restore?
After canceling the order, you will see its status - “ Canceled orders" This will happen until the seller agrees to cancel:
Accidentally canceled an order on Aliexpress: how to restore?
After his consent, the status will change to “ Completed».
What reason should I choose when canceling an order on AliExpress?
We have already shown a list of reasons why you may refuse to purchase the selected product. Which reason can be considered the most optimal?
If you have not yet paid for your goods, then it is best to choose: “ I don't need this order" You will not have any problems canceling your order:
Accidentally canceled an order on Aliexpress: how to restore?
Also, in case of non-payment for the goods, when you refuse the order due to a mistake you made (the color of the goods was not the right one, the delivery method is not satisfactory, the wrong coupon was chosen for this product, etc.), select the item you need in the list. Cancellation of the order will be accepted again without any problems.
The most difficult option, as mentioned above, is when the order has already been paid for. The main problem will be the seller, who may simply not confirm the cancellation of the order.
As a rule, sellers are not willing to agree to cancellation. But the likelihood of his consent may increase if you simply indicate not wanting to buy this particular product as the reason for refusing the order. That is, the reason for the refusal is not related to claims personally to the seller:
Accidentally canceled an order on Aliexpress: how to restore?
But if you still intend to restore justice and point out problems on the seller’s part, then get ready for the fact that the seller will simply actively defend his case so as not to earn a negative reputation on AliExpress.
And you will need to provide all the evidence, screenshots and other information, which will delay the entire procedure.
What should you do when an AliExpress seller refuses to accept order cancellation?
If you cancel an order on AliExpress after paying for the goods, the seller must in any case agree to this, regardless of the reason for the refusal you indicated.
Since most sellers are not willing to cancel any trades, you have to deal with their tricks of the trade. For example, sellers may send the goods faster, or simply deceive you by saying that the goods have been sent.
You will need to ask the seller to provide evidence, for example, in the form of a postal identifier, which is issued by the post office when sending parcels.
If the seller has not given you such an identifier, then you have the right to contact the AliExpress administration with claims against the seller. Click at the top of the site on " Help", and then in the drop-down list - to " Disputes and complaints»:
Accidentally canceled an order on Aliexpress: how to restore?
Accidentally canceled an order on Aliexpress: how to restore?
First, do not forget to take a screenshot of your dialogue with the seller and attach it to your request.
How long does it take to cancel an order on AliExpress?
The time before which an order must be canceled on AliExpress is usually not set in advance. The main factor here is payment or non-payment for the goods. In the second case, as already mentioned, the cancellation will be accepted quickly and without problems. In the first situation, the seller must resolve this issue within a couple of days. And if you contact AliExpress employees, then the time to solve the problem will only increase.
How to cancel orders on AliExpress using your phone?
You can cancel orders on AliExpress from your phone in the same way as using a computer. We already talked about this above:
Accidentally canceled an order on Aliexpress: how to restore?
Accidentally canceled an order on Aliexpress: how to restore?
Accidentally canceled an order on Aliexpress: how to restore?
Automatic cancellation of orders on AliExpress
When purchasing goods on AliExpress, automatic cancellation of any order may also work. This happens in the following situations:
- The buyer did not pay for the goods. The order status indicates " Payment expected" By clicking on " More details", you can find out how much time you have to pay for the goods.
Accidentally canceled an order on Aliexpress: how to restore?
- The seller did not send the goods within the specified period. After placing an order, you can monitor how long it takes to ship it.
Accidentally canceled an order on Aliexpress: how to restore?
How to restore an order on AliExpress after it is cancelled?
If you did not have time to pay for the order and automatic cancellation worked, or if you hastily canceled the order and want to resume it, then you will need to perform a rather simple operation. Go to the list of your orders, find the canceled order (it will have the corresponding status) and simply add it to your cart:
Accidentally canceled an order on Aliexpress: how to restore?
After canceling an order on AliExpress, when will the money be refunded?
After you cancel your order on AliExpress, your money will be refunded. The question here is when? The time it takes for your money to be returned to you directly depends on the payment system you used when purchasing the product:
WebMoney– within 7-10 days
Visa/Master Card– within 3-15 days
Qiwi– within 7-10 days
Western Union– within 7-10 days
Maestro– within 3-15 days
Alipay- within one day
In other cases – 15 days
To find out exactly when your money will be returned, go to your order and click on “ Payment»:
Accidentally canceled an order on Aliexpress: how to restore?
Accidentally canceled an order on Aliexpress: how to restore?
Video: HOW TO CANCEL AN ORDER ON ALIEXPRESS AND GET YOUR MONEY BACK?
