When communicating on the Internet, especially with well-known people, one correspondence is not enough, you also want to hear and see the interlocutor. Such live communication can provide a number of instant messengers, of which the most popular is. This application is able to capture video from a built-in or external webcam and send it over the network, but in some cases Skype does not see the camera, and this despite the fact that the latter is quite functional.
As always, there can be several reasons for this problem. Skype often does not detect the webcam if the appropriate hardware drivers are missing or damaged, the user disconnects the webcam, or third party programs using an outdated version of the messenger. Also, the webcam may not work in Skype due to incorrect settings in the application itself. Hardware malfunctions cannot be ruled out - damage to the camera, damage to cables, ports or cables. Let's start in order.
Outdated version of Skype
If you have problems with video calls, the first thing we recommend is to make sure that the version of Skype you are using is up-to-date. To do this, select the "Check for Updates" option in the "Help" menu.
If a new version of the program is available, download it from the official website and install it.
Temporary failure
The problem can arise as a result of temporary problems with the computer or system. To eliminate this option, simply restart your PC. Perhaps, in Windows, there was simply a failure of the service responsible for the operation of the webcam. When you restart, the service will automatically start and the camera will be detected by Skype.
Webcam disabled
It may happen that you yourself accidentally or intentionally turned off your webcam and forgot about it. This is one of the reasons the camera does not turn on in Skype. In some laptop models, the built-in camera is activated and deactivated by pressing the Fn + F (1-12) button combination. Look carefully to see if you have a button with a video camera in the top row of the keyboard and press it. Buttons for webcam control can also be located on the side of the laptop case.
You can also check whether the webcam is enabled or disabled in the Device Manager. Find the item "Imaging Devices" in the list, expand it and check the status of all the components in it. Their properties should indicate "The device is working normally."
If the camera is inactive, turn it on by clicking the corresponding button in the window or by selecting in context menu the "Engage" option.
Note: If the webcam is not displayed in Device Manager, update the hardware configuration via the Action menu.
Driver problems
In case of malfunction hardware the presence of drivers is traditionally checked. If your camera does not work in Skype on Windows 7/10, be sure to check if the camera driver is installed and, if installed, if there are any conflicts and malfunctions in its operation. You can find out again in the Device Manager. In the properties of image processing devices, there must be a message about their normal work, and the device icons themselves should not be marked with yellow or red icons.
The unknown device in the manager may well be a webcam. To confirm the assumption, you need to find and install software for it. The best way to find drivers is to use special programs like DriverPack Solution, for laptop cameras required drivers can be found on the enclosed disc. On it, the manufacturer often adds proprietary utility to configure the built-in webcam. If you update or reinstall your drivers current version must be removed, otherwise the new one may not be installed correctly.
The camera is in use by another application
One webcam can only work with one application. Check if there are other programs running on your computer that might access the camera. If in this moment the camera transmits the image to some program, it will not work in Skype, and the user will either receive a black window, or the notification "Unable to start video broadcasting". Close all applications that intercept the video stream, and only then start Skype.
The camera is not selected in Skype itself
If the webcam in Skype on a laptop does not work after connecting a second camera, TV tuner or other video device to it, you must also check the settings of the messenger itself and make sure that desired device... Go to the program settings, switch to the "Video settings" subsection and select the camera you need in the drop-down list at the top. At the same time, you can eliminate the "conflict" between Skype and the camera by checking whether it works with other applications.
To check the camera, you can use the services of the service Webcam Toy... Go to the browser at webcamtoy.com/ru, click the "Use my camera" button and give permission to the service to use your webcam.
A similar check can be performed using any media player, for example, VLC. To do this, select the "Open capture device" option in the "Media" menu.
Now specify the checked webcam in the “Device name” drop-down list.
The player window should display what your camera sees.
If the video stream is broadcast in the player or other applications, but not in Skype, then the problem is in the messenger itself. Check all settings, reinstall the app, try portable version... If there is no video in other programs, check the camera and the drivers that ensure its operation.
Broken webcam
The worst thing that can happen is the failure of the built-in or plug-in external webcam. Hardware failure will be indirectly indicated by the lack of interaction of the camera with different programs and directly - the lack of the camera itself in the Device Manager. However, you should not rush to make such a diagnosis without checking the operation of the ports, cables and loop.
Perhaps the webcam in Skype is not working just because the contact was broken on the port through which it is connected to the computer. Check all pins and cable integrity. But with laptops, everything is a little more difficult, to establish whether everything is in order with the connecting camera and motherboard a train is possible only in service center.
Other reasons
What else can cause problems with the webcam in Skype? Have you changed your BIOS settings and disabled the capture device by mistake? In this case, you need to go to BIOS, find the camera in the Advanced or Security section and turn it on.
Skype camera often doesn't work on older computers with processors Pentium III and below. Alternatively, users of such PCs can be recommended the previous version of Skype, better portable, as well as the best solution of course would be buying a new one modern computer... The same goes for outdated versions operating system... For example, in Windows XP SP2, all the latest Skype versions do not support video streaming, so the only the right decision in this case there will be Windows installation 7, 8.1 or 10, or upgrade to XP SP3.
Greetings, dear readers! If you have a laptop with a built-in camera, it may happen that it stops working! What to do in this case?
This can happen to anyone with a laptop, regardless of how much the computer costs, how you used it, and so on.
You should not immediately take the computer for repair, perhaps there is work for 5 minutes and such a problem is solved in 2 accounts, but you may not know about this, since the service may tell you something completely different.
So let's take a look at the most frequent problems(and their solutions) due to which the front camera stops working.
These tips do not give you 100% guarantee, but more often than not they are enough.
In any case, you must first try to solve the problem yourself and for free!
1. The camera is off
Yes, it happens! The first step is to try to turn on the camera, on different models laptops do this differently, try the following keyboard shortcuts:
- Fn + F1
- Fn + F10
- Fn + F12
Other combinations are possible depending on your keyboard settings.
If the camera cannot be turned on (nothing happens at all and the camera does not react in any way), then proceed to the second method of solving this problem!
2. Drivers
In general, in 90% of cases (or even more), we can help to solve this problem by updating the hardware configuration and installing the appropriate (missing) drivers for the device (camera).
Updating the configuration is easy!
I will show on the example of the operating room windows systems 7 (computer - HP Pavilion g6).
Click - "Start" and select - "Devices and Printers":
While in the window that opens, click right click mouse and select - "Device Manager":
Find the section (bottommost) - "Imaging Devices" and, by right-clicking on it, select - "Update hardware configuration":
Everything! After that, an update will occur and in the drop-down list of this section should appear new driver, for example, in my case, this is the “HP Webcam-50 ″ driver:
If the matter is not in the driver (the driver appeared, or was already there, and this did not solve the problem), then go to following reason!
3. Conflict with other programs
It is possible that the problem is not in the camera and not even in its software, everything also depends on where the camera does not work, for example, the camera may not work only in Skype.
Also, the camera can be blocked by antivirus (and other) programs.
What you can try:
- Reinstall Skype
- Temporarily disable antivirus
- Go to various video chat sites and check the camera there
If this does not help, then the most unpleasant reason may be a physical malfunction, for example, the camera itself or the contacts may be faulty, or the loop has simply gone off - more on that later.
4. Camera loop
Another reason, which is quite rare, is a loose camera cable. I don’t know, of course, what needs to be done with the computer in order for the cable to come out of the connector, but anything can happen, so it’s worth checking.
To do this, you will have to disassemble your laptop a little, if you are new to this and are not sure that you can put everything back into correct location(for example, observing the length of the screws), it is better to resort to the help of more experienced people.
Attention: if your laptop is still under warranty, then in no case disassemble it, otherwise the computer will no longer be covered by this warranty!
In this case, just take the computer to the place where you bought it and explain the whole situation.
Usually, to establish malfunctions, the computer is sent for examination (as a rule, forty days). You have the right to demand the receipt of another computer for the duration of the examination.
I hope, nevertheless, that you do not have to resort to assistance from the service centers and the problem will be solved already in the first three points.
That's all for me, subscribe to updates (just enter your e-mail, where you want to receive new articles), good luck!
sergey-oganesyan.ru
The webcam on the laptop does not work. What to do?
There are almost no laptops on the market today that lack a webcam peephole. It is understandable - such models are certainly in low demand, and all due to the fact that our compatriots very often began to use the Internet to communicate with relatives and friends. Why not, if the connection is completely free? The cameras in most laptops are relatively weak, but this is enough for communication. But whatever the camera is, it can stop working unexpectedly for the owner of the laptop. What is causing the problem?
In fact, faults fall into two categories: hardware and software. It is easy to guess that in the first case, the problems are directly related to the inside of the laptop, and in the second - with software which may fail.
- The first thing you should do is reboot your device. You find it funny? And this, by the way, can save you time, and in especially neglected cases - also money. When rebooted, the camera service may start.
- Still not working? Then you need to check if the camera itself is turned on. But it's not entirely easy to do this, because in different laptops it is turned on by pressing different buttons. Try holding down the Fn key and alternately pressing the buttons, starting with F1 and ending with F12. Also, on some older models, the camera turns on separate button hidden somewhere on the back of the gadget.
- The next step is to check the drivers. First, you need to find out if they are installed at all on the computer. To do this, go to Device Manager, find your camera and see if the drivers are installed. If installed, they will most likely need to be updated. Latest version The software can be found on the manufacturer's website. Of course, you can download drivers from third-party sites, but we do not recommend doing this - you can download a virus. Before you start installing new drivers, be sure to remove the old ones through the same "Device Manager", otherwise the new ones may not be installed correctly. After completing the procedure, be sure to restart your laptop. By turning on the device, you can see if the camera appears in the list available programs or not - to do this, go to the Start menu or simply find the utility on the desktop that is responsible for the camera. If nothing was found by you, then just open Skype and check the functionality of the gadget.
- If in the "Device Manager" you cannot find the camera at all, it seems to be software glitch... Click on the "Update hardware configuration" button and wait until the system displays the detected devices. Your camera should be among them. Install it and update the drivers - it should work.
- By the way, very important detail... If the camera does not work directly in programs Skype type etc., then the matter may be directly in the program, which for one reason or another does not want to display the image on the screen. Try to go to the settings section and see the image output parameters.
- If none of the above helped you, then with a high degree of probability it can be argued that the problem is hardware. Most often, either the camera itself or the loop that connects it to motherboard... In such cases, it can be dangerous to disassemble a laptop on your own - it is highly likely that you simply will not be able to reassemble it in its original state. But if the device is under warranty, then you are in luck - the camera should be changed or repaired for free.
fulltienich.com
How to turn on the camera on a laptop
A webcam (webcam) is an integral part of the vast majority of laptops. She, unlike bluetooth adapter, is enabled by default and is immediately ready for use after the first start-up of the device. But what if you are trying to get an image from the camera and there is none?
The main thing is not to panic. Situations when on mobile computer the webcam does not work, more often associated with the fact that it is simply turned off or is not installed in the operating system (breakdowns of this device, fortunately, are rare). For information on how to turn on the camera on a laptop and troubleshoot related problems, read below.
To find out if your webcam works at all (it may not "plow" only in one program, since it is disabled in the settings), go to the Webcam & mic Test service and click "Check webcam".
If you see a request for permission to access the device for Adobe flash Player, then everything is in order: the camera is working. Check "Allow" and check if an image appears on the screen.
If you see a message like in the screenshot below, then the camera is really not working. What to do in this case, we will figure it out further.
Checking the status of the webcam in the system
We start diagnosing any hardware problems by checking how it is displayed in the device manager. To open the dispatcher, press hot windows keys+ R (this will launch the Run application), enter the devmgmt.msc command in the Open field and click OK. The method is convenient in that it works in all windows versions.
In the manager window, open the list of "Image processing devices" and see if our webcam is present there. The following options are possible:
- The webcam is not on the list of equipment - the computer does not see it. This happens due to a hardware shutdown or physical breakdown.
- No camera, but present unknown device which, most likely, she is. This means that the computer sees it, but cannot recognize it. The reason is the lack of a driver.
- There is a camera on the list, but next to it there is a yellow triangle with an exclamation mark or a black arrow in a circle. The first indicates a malfunction, the second indicates a shutdown in the operating system.
Turn on the webcam from the keyboard
The function of turning on / off the webcam from the keyboard is not implemented on all laptop models. Where it is, a miniature image of the camera is applied to one of the keys. Most often this is the "V" key, sometimes "Escape" or others from the number F1-F12.
To turn on the web-camera, press this key simultaneously with "Fn". After that, the webcam should appear in the device manager. If it is still not there, you probably have that rare case when it is physically broken or not connected.
Installing the driver
If after hardware inclusion webcam something unidentified appeared in the device manager, install the driver on it. The best way is to download it from the website of the laptop manufacturer or the webcam itself, if you know its model for sure. Or install from a disk, if one was included with your device.
If you do not know the exact name of the laptop model, turn it over. Each laptop has a sticker on the bottom cover where this is indicated.
This is what a branded label looks like MSI laptop MS-1757:
Having identified the model, find it on the manufacturer's website and download the driver for your operating system in the "Support" section. Install like normal application, after installation, restart the machine.
By the way, there may not be a separate webcam driver for some OS versions, since it is included in windows (USB Video Class Driver). Problems with this group of drivers are resolved by installing updates or fixing windows errors.
Fixing webcam recognition errors in the system
If the webcam in Device Manager is marked with a black arrow (disabled in Windows), right-click on it and click "Enable".
When disabled in the operating system (by the user or programs), this is enough to make it work.
If the webcam is marked with an exclamation mark on yellow triangle, which means: "the device is not working correctly", click the "Delete" command in the same context menu and restart the computer. The system will recognize it again and reinstall the driver automatically.
If it doesn't help, click the "Update drivers" item:
Specify the Internet as a search location (if you are not sure that correct driver is present in the system) or this computer (if the camera worked properly with the old driver before the problem occurred or you have one fresh version).
Follow the further instructions of the wizard and restart windows after the update.
Webcam software
Many laptops come with webcam control software right from the factory, which can turn it on and off, among other things. These programs include:
And many others. It is possible that your laptop also has a similar utility: look in the list of applications and check. The interface of such programs is designed for beginners, so figuring out what turns on and off where will be easy without instructions.
By the way, some users think that uninstalling the webcam control program will make the webcam inoperable. Fears are in vain: basic functions, which include turning on and off, do not suffer from this - they simply go to the operating system. And how to manage them using windows tools I hope you already understand.
f1comp.ru
What if the camera on my laptop is not working?
Almost every laptop today has a built-in camera. The product significantly simplifies life: you no longer need to connect any additional wires, an Internet connection is enough and you can already see your own face on the screen. However, the camera sometimes stops working properly. What to do in such a situation?
The most common problems are in hardware configuration.
Causes
There can be many factors due to which a webcam remains invisible to a laptop. The problem can be related to both hardware and software issues. First of all, experts recommend checking the version with a software shell, because you can work with utilities and drivers on your own, which cannot be said about physical repair equipment.
Device not included
Often, users start to panic ahead of time, forgetting that the camera can simply be turned off. To solve the problem, press the Fn button together with one of the functional ones (most often these are F6, F10, but in your case there may be another option from the F1 – F12 list), Correct key you will be prompted by the camera icon.
Drivers
Old build or lack of drivers affects the performance of the camera on the laptop. Sometimes the OS “forgets” about the presence of a camera on your device, and does not “pull up” the driver for it, you have to do it manually. In addition, due to various system failures, the driver can simply be damaged. So, to update or change the driver for the camera, you should follow these steps:
An important point: if there are several driver options, download new version(the manufacturer regularly releases updates with fixes for identified vulnerabilities and defects). On the other hand, in the most latest options Software developers can leave several new holes that have been tested. Try it different variants if the problem was not solved the first time.
Do the installation, reboot, and check if the camera starts working. There are models for which, during the driver installation, the configuration tool is also "pulled up". If you have such a utility, launch it and get started!
For windows users XP will do next way: go to "My Computer", view the list of shortcuts. After the names of the sections, information about the webcam should appear.
Can't find your device? Then install a camera tool, or use Skype. The operability of the camera via Skype is checked in a matter of seconds; for this, an assistant has been introduced into the program.
Hardware defects
If the device is turned on, all the components are installed, but it is not possible to work with the device, the hardware elements may not work. Most often, the breakdown of the cable that connects the motherboard to the product is considered. Another option is the failure of the device. One way or another, if the laptop works without a camera or it does not turn on, it will have to be carried to the diagnostics. Experts from the service center will help identify the real reason and indicate the cost of the repair. Interestingly, it is sometimes more profitable to buy an external webcam than to disassemble the entire laptop. Especially if you use the device frequently and any downtime can affect your financial well-being.
Outcomes
Your laptop can't see the camera? There are several options for solving the problem. Most often, users forget to turn on the device. Updating drivers on your computer also helps. If correct setting The software did not solve the problem, take the equipment to the service center, where experienced employees will quickly put the product on its feet!
NastroyVse.ru
Before trying to find out how to turn on the camera on a laptop, you need to make sure you have one. Most laptop models have a built-in webcam. But its presence is more an option than a design requirement.
If there is no built-in camera, you can always connect it via the USB connector.
If there is a need for a video call, then usually no special actions no action is required to turn on the webcam.
It is enough to press the video call button in Skype and during a call you will be able to see in a small window at the edge of the screen, which is transmitted by the camera. The same is true for online services that provide the ability to broadcast an image from their camera.
This is just how the camera works - it does not show signs of life until a program that knows how to work with it turns to it.
Many laptops come with a set of programs, among which there are also programs for working with the camera.
Typically, these programs can be launched from a shortcut on the desktop, from the Start menu, or by using keyboard shortcuts, a keyboard shortcut that instantly launches a program.
Steps to enable video communication on laptop windows 8 or windows 7 is not fundamentally different.
Consider keyboard shortcuts and programs that support the camera in some common brands of laptops.
To turn on the device on the ACER laptop, you must press the FN + V key combination. V standard package programs accompanying the new Aser include a laconic Acer utility CrystalEye designed to work with a camera. It can be found in the Start menu.
To turn on the video device on laptop Asus, you will need to use the Fn + V command. In the package of programs and drivers for Asus laptops, there are usually as many as three programs related to the operation of the built-in camera: Virtual Camera Utility, Life Frame Utility, ECap Camera.
With their help, you can adjust the parameters of the transmitted image, record a video and even apply simple effects.
To turn on the device on an HP laptop, hold the Fn button and look for the button with the camera icon. If it is not indicated, then, most likely, the combination FN + V works. HP Camera or HP MediaSmart must be installed on your HP laptop by default.
To turn on the video device on a Lenovo laptop, in most cases you need to press Fn + ESC, but there are exceptions. To manipulate the camera on laptops of this brand, you can use the EasyCapture program.
Is she among standard set The delivery is unknown, but you can download it from Lenovo's support site.
Almost all laptops on the market computer technology, equipped with a built-in video camera. With it, you can take photos and videos, conduct online broadcasts and make video calls. But what if the camera stopped working?
If you are the owner of Windows 10, then after connecting to the Internet, the OS will independently download the drivers necessary for the device to work. The camera may not work, perhaps it is turned off by software and needs to be turned on.
Advice! You can turn on the webcam using hotkeys. Have manufacturers Asus, Acer, HP most laptop models turn on / off the camera using the Fn + V key combinations (or Fn + the camera key). Lenovo models use the combination Fn + Esc.
Also, all connected peripherals are listed in the device manager:
- RMB on Start → Device Manager.
- Click the Sound, Game or Video or Imaging Devices tab and find your webcam.
- Right-click on it and check if the "Enable" function is available. If so, turn on the camera and test it (using the Camera app in Windows 10 or Skype).
- Check the icon for a camera or other peripheral devices ah yellow exclamation mark that warns of malfunctions.
Trouble-shooting
Important! If you did not find your webcam in Device Manager or it is marked with a yellow exclamation mark, then you need to update the driver.
To find the driver suitable for your webcam, it is best to go to the laptop manufacturer's website and download the correct one.
| Manufacturer | Site |
| Asus | asus.com |
| Aser | acer.com |
| Dell | dell.com |
| HP | support.hp.com |
| Lenovo | support.lenovo.com |
| MSI | ru.msi.com |
| Samsung | samsung.com |
| Sony | sony.ru |
| Toshiba |
Hello everyone, dear readers, in today's post we will try to figure out why the camera on the phone does not work. Many users mobile gadgets on the Android operating system similar problem... There may be several reasons for this unpleasant incident. Below we will look at each of the reasons and try to fix this annoying error.
Reasons for a non-working camera
- Mechanical is the most annoying reason for your camera not working. For example, if the camera stopped working as a result of dropping the phone. A similar reason for a non-working camera can only be corrected in a service center, I do not advise you to deal with this problem yourself, because you can only make things worse;
- System error - in this case, the reason for the non-working camera is an error in the Android operating system. For example, outdated bug... Below I will tell you how you can check and;
- Viruses - some viruses that enter your mobile device, disrupt and block the operation of the camera - how front camera and external camera. This problem can be solved by simply installing antivirus software and checking the operating system. Below I will provide a list of antiviruses that you can use.
System update
In order to check for the latest updates for your operating system, do the following:
- First thing you need to do is launch the Settings app;
- Now scroll to the very bottom of the page and select "About phone", in this section you need to select “System Update” and click on it;
- If you did everything correctly, the system update process will begin.
Moving on to last reason an inoperative camera, namely the presence of viruses in the phone.
Modern models of computers and peripheral devices are so diverse that it is not always even experienced user can figure out the webcam setup.
This article describes in detail, how to check the work and set up a webcam on a computer and laptop.
Before using, it is necessary to check whether the equipment is working correctly.
Important! Windows 7 lacks necessary tools and you need to download and install additional programs.
Windows 8, unlike previous version, already equipped necessary utility... To run this program, you need to type in the search "Camera" and click on the icon that appears with the camera.
In the case of Windows 7, for the test, you can use both an application that will work with the device and online services... Of the programs designed to work with a webcam and microphone, you can select Skype and Media Player Classic.
However, it is not always convenient to install the application, so it is often much easier to use sites developed for this purpose. For example, webcamtest.ru or webcamtoy.com.
Why the webcam does not work: possible problems
What to do if the webcam on the laptop does not work and if the test showed unsatisfactory results?
Listed below are the most common reasons for which the device may not work correctly or not work at all. Please note that the camera may not work either in or simply on your device.
- incorrect connection;
- an error in the application using the camera;
- breaking;
- lack of the necessary software;
- incorrect Windows settings.
To solve the first problem need to check the connector to which the camera is connected. Another physical problem may be a manufacturing defect or too long term operating the camera.
Reference! In this case, either contact the store under warranty or replace the device. If everything is connected correctly, the problem is most likely in the software part.
To check the camera in Windows, go to Device manager and find out the state of the camera... In the case when next to the name of the device is Exclamation point, you should download the drivers from the Internet or install them from the disk.
Usually the disc comes with the device. A downward-pointing arrow indicates that the device must be turned on.
Microphone problems
In addition to the above problems, a situation may arise when there is video, but no sound, that is, the microphone does not work.
There can be several explanations for this:
- choice wrong connector in the case when the camera microphone is connected separately;
- problems with applications or drivers;
- breaking;
- incorrect settings.
As in the previous case, you can find out the state of the microphone by opening the Device Manager. Installation of additional software may be required.
As far as applications are concerned, their documentation usually tells you how to set up correctly necessary devices... Do not forget that the microphone may break corny- in this case, you should contact the repair or buy a new one.
Some cells have additional buttons that enable or disable the device and its individual components, such as the lighting and microphone. Should carefully read the instructions for this model.
Possibly provided by the manufacturer hardware shutdown and for correct work manual configuration is required.
Setting up a webcam in Windows from scratch
Built-in camera
Cameras can be both external and built-in. In the case of laptops, the second option is more likely. First of all, when you turn on the laptop, it is worth checking allowed or the use of a webcam in BIOS menu .
To do this, in the BIOS menu, select the System Configuration tab and the Built-in Device Option item. A list of devices appears, including the webcam. For it to work, you need to select the Enabled option.
Attention! Handle with care BIOS settings... You also need to remember that in laptops, the camera and microphone are individual elements, for each of them the Enabled option must be set.
Windows setup
In OS Windows camera can be configured via Device Manager. To do this, you need to go to My Computer - Properties - Device Manager - Imaging Devices.
When you press right click on the camera name, a context menu appears.
The Enable item (second from the top) in the list indicates that the camera is disabled and must be enabled, and the Disable item, on the contrary, indicates that the camera is enabled.
In addition, the menu has a Properties item - it is at the very bottom - when you click on it, the properties window opens. In the Driver tab, you can enable or disable the device and also check the status of the software.
In order to change the camera settings, you need to act on behalf of the Administrator (root) and know the password (if Account Administrator is protected).
Useful video
In the video, you will see a guide on how to set up a webcam:
It's just short review on how to check the work and set up a webcam on a computer and laptop. For more detailed information you can contact Microsoft support or the website of the camera manufacturer.
