Megafon subscriber department phone number. Modem help

The company offers its customers a huge range of services and European service, however, here, too, certain local problems may occur that require communication with the operator. MegaFon's subscriber service in Moscow operates around the clock, so subscribers can resolve issues at any time convenient for them.

How can you contact a specialist and what is it for?

Just like all mobile operators in Europe, Megafon offers its customers a fairly large number of various communication methods to establish stable communication and the highest quality service.

If necessary, you can contact a service provider's representative using the following methods:

• social networks;
• chat on the official website;
• feedback function;
• visit to the company representative office;
• SMS message;
• Subscriber service of MegaFon in Moscow from a mobile phone.

It will be possible to contact a company representative even if the subscriber is abroad, that is, in roaming.

You should not call specialists once again if you need to find out some general information about tariffs or services. You can read about all this in detail on the official website of the operator. However, you cannot do without expert advice if you need:

• compare tariff plans and choose the most profitable option for your own use;
• resolve the issue of your balance;
• connect or disconnect some services (for example: "Beep", "Hidden number", etc.);
• activate or block the card;
• establish the Internet;
• leave a request to check the quality of communication

and in other similar situations.

Like other communication service providers, Megafon has its own short telephone number for the Megafon subscriber service in Moscow - 0500. By typing this, the user will hear the voice of the answering machine. It is necessary to select the items of the sections in connection with the question that interests the user. As experienced users note, if you need to contact a specialist as quickly as possible, in the main voice menu it is better to select the "" item right away. If this method fails to get in touch, you can dial "9" and then "".

Sometimes, instead of a recorded voice menu, subscribers can hear Elena's voice - a special program, a robot. You should not hang up immediately, her system understands human speech well, and therefore a rather interesting and effective dialogue can turn out. Elena "knows how" to give answers to basic (frequent) questions.

To contact a "live" person, it is enough to ask Elena to connect to the operator. If she offers her help (the subscriber will hear “Can I help you with something?”), You need to answer: “No”. After that, the system will connect with the required specialist.

Subscribers who are not part of MegaFon's corporate clients can get in touch with a specialist using another number - 0555. There also works an answering machine, according to the prompts of which you can get in touch with the operator.

Other rooms

Being subscribers of other mobile operators, or using a landline phone, users can also talk to a specialist of the Megafon operator. To do this, dial the number: 88005500500. The user does not have to listen to the voice menu, as in the situation described above. After connecting, the person will immediately hear the voice of the operator.

In addition to one federal number, the company also assumes a local telephone number for the Megafon subscriber service in Moscow, telephone: +7 926 111 05 00.

MegaFon offers landline numbers not for all Russian cities, but only for some of the largest ones. So, to solve their questions, residents can contact special numbers:

• Tula - by phone 8 (4872) 79 05 00;
• Eagle - by number 8 (4862) 63 05 00;
• Nizhny Novgorod - by number 8 (8314) 13 15 00;
• Kurskaya - by number 8 (4712) 74 55 00;
• Ryazan - thanks to the number 8 (4912) 51 05 00;
• Vladimir - using the number 8 (4922) 60 05 00;
• Bryanskaya - via phone: 8 (4832) 30 05 00;
• Kaluga - by number 8 (4842) 40 05 00.

If the subscriber is in roaming

Quite often there are situations when subscribers are abroad, but they will require hints and help from a Megafon specialist. In this case, the phone number of the Megafon support service in Moscow must be in the international format, that is, first put +, then the country code, and then the number. +7 926 111 05 00 or +7 926 111 0555 - available numbers for connecting with a specialist of a mobile operator in roaming. It is important for subscribers that a phone call to the specified phone is free.

Corporate customers of this mobile operator can contact the service number: 0500 or 0555. A complete list of countries from which you can call the operator's short phone, the Megafon support service in Moscow, can be seen on the service provider's website at the link spb.megafon. ru.

Chatting with a company representative will become simple and convenient for the user. To use this feature, you only need a computer or mobile device and access to the network. First, the subscriber needs to go to the official website of the Megafon company. There you can find a separate section for communication - "Ask a question via chat". Having selected it, the subscriber goes to the page where he will need to fill in the main fields.

1. Name. Of course, it is not at all necessary to indicate passport data, you can use your abbreviated name or nickname. If the operator enters this name into the base, the user will be able to hear it while listening to the voice menu greeting on the next call to the operator.
2. Telephone. It is important to indicate the real number, because this is the only way a specialist will be able to check full information on it or draw up an application for checking communications, ensuring proper services.
3. Topic. Just like "Phone", this section is mandatory. There is no need to write your question or problem here. This field is more needed to connect with a specialist of the desired direction. As an example, you can specify: setting up the Internet, disabling the "Beep" service, checking financial expenses, mms does not work, and the like.
4. Question. It is here that you can already describe in detail the very essence of the problem, indicate what the difficulties are, when they began, etc.

After successfully filling in all the specified fields, the user must check what he has written and press the active button "Next". In a few seconds (maximum - a few minutes), an expert on your question will contact you in the chat. Then live communication in real time will begin, that is, a normal written dialogue.

Communication through other means

Subscribers who have access to the Internet, but save their time, can contact the operator through a letter. To do this, you need to go to the representative's website, and then select the "Feedback" or "Contact us" section (via the link https://megafon.ru/help/faq/).

A special form will open in front of the user, in which you need to specify the number, name, subject and specific question (just like in the case of online chatting). A required field is an e-mail address. It is from the e-mail that the subscriber will receive an answer to his question. This answer will become legal evidence if you have to go to court. As a rule, you do not have to wait more than 2 business days for a response.

You can also get an answer to your question from MegaFon through communication on social networks. In the Vkontakte network, the company is registered under the nickname Megafon. In order to freely communicate with the operator in this way, the user himself must be registered on the site. In social networks you can find in the section "Ask a question" or "Forum". It is there that you need to write your appeal.

If there is no access to the network, and the user cannot connect with a specialist thanks to a call to him, you can transfer the necessary information or ask a question via SMS. In the message test, it is important to describe the essence of your question as succinctly as possible. You need to send messages to the same short service number - 0500. A confirmation should come from the same number that the company has received the request. Sometimes in the text of the message, a specialist can give a short answer to a user's question. Operators often call back in order to resolve the situation as efficiently and quickly as possible.

Most of the services provided by Megafon can be connected independently. For this, there is a short number 0500. By pressing the keys dictated by the answering machine, the desired service or function is selected, and the heard information becomes a guide to the specified goal. However, often the explanations of the autoinformer do not give a detailed answer to the question or the explanation is not clear. It may happen that you do everything in accordance with what you heard, but there is no result. Or there is no information about your problem at all in the answering machine database. In this case, live communication with a qualified specialist is required.

Megafon is always happy to help its customers contact the operator and get an answer to their question. This can be done in several ways.

How to contact the operator of Megafon by cellular

To hear the operator's answer, you need to call the specially designated short number 0500. You can use this service from your phone, even if it has a negative balance. For Megafon subscribers, this call is completely free. The short number 0500 is a federal number that is the same for all residents of any of the regions of Russia.

The autoinformer will give a short consultation, after which it will be clear if this information is enough for you, or if you need the help of a competent specialist. If the answering machine information is insufficient, press "0". The automatic service will warn you that Call-center calls are being recorded, and will also tell you how long it will wait for a response from the operator. After waiting for a connection with a specialist, explain your problem in detail and politely and try to solve it together with the operator.

You can also contact the Megafon operator by calling the hotline +79261110500 (for Moscow residents), 88003330500, +74955077777, 88005500500 (for all other regions).

How to contact the operator of Megafon via the Internet

Another option to get an answer from the Megafon operator is to contact him through the official website of the company megafon.ru. in this case, you can count on an online consultation through the video camera built into your computer. On the main page of the site you need to find the "Help" section, from it go to the "Ask a question" tab and click on the "Video call" button. This option is suitable for those Megafon subscribers, whose computer is equipped with a web-camera and microphone, and the Internet speed is high enough so that the connection does not break and does not "hang".

If your Internet speed is not sufficient and it was not possible to get a video consultation, the Megafon website offers the help of an Online Specialist. It is located in the same "Help" section.

Here, on the official website, you can find an e-mail address or the "Feedback" section, by which you can get an answer to your question. Just fill out the standard form or write a letter to the email address. Make sure the email address is correct for your region.

If all of the above methods, for some reason, did not work, and the question related to Megafon cellular communication remains open, you can try to state it in an SMS message, which should be sent to 0500. You should receive an answer in the near future.

The technical service of the Megafon cellular company works around the clock, so the problem can be solved at any time.

Help services are available at all mobile operators, since it is simply impossible to achieve perfect network performance. From time to time, subscribers have problems with the quality of communication, there are questions about tariffication, as well as about tariff plans, services and options. Therefore, a 24/7 support service is vital for every operator. MegaFon, one of the leading Russian operators, also has a support service. Any subscribers, individuals or legal entities, can call the support service.

Megafon technical support phones

0500 or 8-800-550-05-00

Of course, most of the problems can be solved independently - self-service services operate on the network, with the help of which you can get maximum information on the most popular questions among subscribers. For example, using the "Service Guide", we can order the details of calls and see what the money was spent on for a particular period.

You can also, thanks to which funds are often debited from your account. But not every subscriber has the opportunity to use these tools. In addition, some problems require specialist intervention.

How to call MegaFon technical support

MegaFon's unified inquiry service is available in all Russian regions, starting from Kaliningrad and ending with Vladivostok. If you have any problems or questions, you should pick up the phone and contact the operator's specialists. The MegaFon support center number is indicated in the contracts for the provision of communication services, as well as on packages with SIM cards. More precisely, there are two such numbers:

• Short number 0500;
• Federal number 8-800-550-05-00.

Short number 0500 is available exclusively for MegaFon subscribers... It is enough to dial four digits, then press the dial button - after a while you will be able to contact the help desk specialists.

wonks to the MegaFon 0500 support phone are not charged (when in the home region). The only thing that needs to be done when dialing is to get through the voice menu. Its structure is constantly changing, so it makes no sense to give an example - just listen to the voice of the answering machine.

You can also send your question in the form of an SMS to 0500 - this option is available exclusively for MegaFon subscribers and only when they are in the home network. If all else fails, call the operator.

Forgot your support number? Take a look at the SIM-menu, which contains all the current numbers of reference and information services of MegaFon. The indicated MegaFon support phones work in all regions - there are no regional differences. By purchasing a SIM card in Novosibirsk, you can contact the information service by phone 0500... Arriving in Rostov-on-Don, you can buy a local SIM-card and be sure that the technical support number will be the same as in Novosibirsk.

How to connect to MegaFon help desk in roaming

Many communication problems arise precisely in roaming, when subscribers are far from their home region. A telephone line was created especially for roaming subscribers. MegaFon subscriber service number + 7-926-111-05-00... You can call it from anywhere in the world - all calls for MegaFon subscribers will be free. You should not try to call other technical support numbers, it is useless in roaming.

Calling MegaFon support center from other operators

MegaFon's technical support is also available from the numbers of other telecom operators - you can call here from numbers belonging to Beeline, Tele2 and MTS operators. For these subscribers it works phone 8-800-550-05-00... The same number can be used to call the inquiry service from any landline phone. Thus, you can call MegaFon's consultants from any Russian phones, both mobile and landline. The main thing is to understand the intricacies of the voice menu, which for many presents some difficulty. You should not call 0500 from other mobiles - it will lead nowhere.

The article describes nine ways to contact the MegaFon operator.

Call to the call center

You should call the operator at 8 800 550 05 00. After listening to the steps of the voice menu and making sure that the answering machine cannot solve your problem, simply dial "0" in tone mode - and the call center specialist will answer you.

You can make free calls to 8 800 550 05 00 only from phones that are connected to the MegaFon operator. Calls from other phones will have to be charged.

Calling the operator through the voice menu

A special number has been created for subscribers to call the voice menu. When dialing the command 0500, the caller is connected to the answering machine. By following his prompts, the subscriber will solve his problem. If you need help from a dispatcher, follow the instructions of the answering machine to connect to it.

Only MegaFon subscribers can call 0500. Calls from other operators are made to other numbers.

Call from a landline phone

If you don't have a mobile device at hand, you can contact a specialist from a landline phone. To do this, dial 8 800 550 05 00.

It is worth remembering that payment for an outgoing call will be carried out at the rate of a long distance call.

Call from another operator's number

You can call a MegaFon employee from the number of another operator. This is convenient if the user has several numbers and devices with a MegaFon SIM card are not at hand. But it should be borne in mind that the outgoing call will have to be paid.

"Tele 2"

Hotline number: 8 800 550 05 00. You will be taken to an automated menu. If it was not possible to solve the problem with the help of the voice assistant, then you can connect to the "live" operator.

Beeline

To call the MegaFon operator from the Beeline number, dial 8 800 550 05 00. You will be connected to the answering machine, following the prompts of which you will solve the problem.

"MTS"

The number for calling the MegaFon call center from MTS is 8 800 550 05 00. By following the instructions in the voice menu, you can find the answer to your question. If you cannot solve the problem, you need to wait for a connection with a specialist.

Call in roaming

To make a call to a MegaFon operator in any city of the Russian Federation (intranet roaming), dial 0500 for MegaFon subscribers and 8 800 550 05 00 for other numbers.

For persons staying on the territory of any foreign country, there is an opportunity to solve the problems that have arisen by calling +7 926 111 05 00.

You need to dial the number in the international format, that is, the first characters must be +7. Outgoing calls are free of charge.

In some countries it is possible to make calls to short numbers 0500 and 0555. You can check the full list of countries on the official website of the MegaFon company. To communicate with the operator, you must follow the following instructions:

1. Dial 0500 or 0555.
2. Wait for the interruption of the outgoing call.
3. Accept an incoming call from the number +7 928 111 05 00 or +7 928 111 05 55 (free of charge).

Call to operator for corporate clients

Clients of corporate communications can contact the operator by ordering a callback service. It is very simple to do this: you need to enter the combination 0500 or 0555. Then the system will drop the call itself, and the company dispatcher will call you back. Incoming calls will be made from the phones +7 928 111 05 00 or +7 928 111 05 55.

How to order an operator call

MegaFon offers its customers a new opportunity for personal communication with a call center operator - ordering a call back. To do this, you need to dial one of the commands - 0500 or 0555. Following the prompts of the electronic assistant, switch the telephone to tone mode and press the "1" key. The electronic assistant will transfer you to another section of the menu, where you need to press the "0" key. There is no need to wait for a response from the first released operator, just select the "Request a call back" item. It remains only to wait for the incoming call from the call center.

Waiting for an answer can last 8-10 minutes, it all depends on the employment of specialists.

SMS consultation

Calling an operator is not always convenient, because sometimes you have to wait a long time for a specialist's answer. Therefore, MegaFon offers an alternative way to solve subscribers' problems - SMS messages. Just send a message with a question to 0500 and wait for an SMS with a response. If it is not possible to solve the problem in this way, a specialist will contact you.

Online consultation

There are times when it is impossible to contact the call center, but the Internet works. In this situation, a specialist will advise you in the "Personal Account" on the official MegaFon website. In a small window on the right side of the screen, enter the question of interest.

The MegaFon company offers its subscribers various methods of communication with the operator. Moreover, the call can be made even from the numbers of other operators. If you can't get through to the dispatcher, you should use the alternative options: online consultation or SMS message.

Each mobile operator has a support phone, and Megafon is no exception. Megafon support phone is a quick and convenient opportunity to receive comprehensive information on any question. Below are all the phone numbers of the Megafon service center.

How to contact Megafon technical support?

Megafon's subscriber service has several numbers:

1. 0500 is a toll-free number available to all customers. By calling here, you can find out information about your tariff, balance status, connected services, etc. Since it is not always convenient to call with questions, the company provided the option of sending an SMS notification to this Megafon support number. You will receive the answer in the same form. All conversations and correspondence on this short Megafon number are completely free and available only to those subscribers who are in Russia.

For tablet owners, the company has developed a separate option that allows you to keep in touch with the operator via the Internet. To do this, you must initially fill out a small questionnaire, where you need to indicate all the required information, and only after that you will receive a chat consultation. The inquiry service at this number is available around the clock;

1. 8-800-550-0500 is a support phone from Megafon, created for calls from other mobile operators and landline phones. This hot line Megafon was created specifically so that each subscriber has the opportunity to receive the necessary information from any phone. Here you can also find out the answers to all questions and talk to a qualified specialist. Technical support works around the clock, so keep this Megafon phone number for yourself;

There is one more opportunity to call the operator from another mobile network or city number. To do this, dial 8-800-550-07-67. Megafon's automatic support service is available at this number. By calling here, you are provided with a certificate of:

• New tariffs;
• New services and options of the company;
• Connection methods, etc.

It is important to remember that calls to the Megafon hotline from the numbers of other subscribers and landlines will be paid.

1. + 7-926-111-05-00 is a single number created for subscribers in roaming. By calling here, you will find out all the useful information. For convenience, it is recommended that you save it in your phone book, as any other support phone will be blocked. All outgoing calls are completely free of charge, so you can not worry about your balance and calmly solve the questions and problem situations that have arisen.

Additional ways to contact the operator

As one of the leading mobile communication companies, Megafon technical support offers several more options for communicating with the operator:

1. Via email. Each client has the opportunity to write an e-mail to [email protected]- company email account. It should be borne in mind that this address is suitable only for subscribers living in the city of Moscow. Each region has its own e-mail address, which can be found on the Megafon website;
2. Through social media. If you are an active user of Vk, Odnoklassniki and Facebook, then subscribe to Megafon's services and ask questions right there. In chat mode, company employees will answer them;
3. Through a personal account. Here you can control your calls, track funds, connected options and services.

Now you know how to contact an operator via the Internet.

By adhering to these simple tips, you can always quickly and efficiently solve the problem that has arisen:

1. Try to call late at night or at night. At such times, the line is as free as possible. Therefore, you will have a better chance of talking to the operator directly;
2. Do not postpone the call until the weekend, it is better to do everything on weekdays;
3. From Friday evening to Sunday evening, Megafon's support service is 95 percent busy;
4. During the holidays, winter and summer vacations, all Megafon subscriber service numbers are reloaded, so it will be very difficult to find out the necessary information;
5. Try to call the operator as soon as the problem arises. Firstly, this way you better explain what bothers you, and secondly, you avoid unnecessary financial costs.

Now you know all Megafon support phones. Better to save them all to the phone book. Situations in life are different, so you may not always guess which of them will be useful to you at the right time.