Personal account megaphone how to disable services. How to disable paid services on Megafon yourself through your personal account online, via SMS and ussd request

27.08.2019 Errors

According to surveys, the majority of Megafon subscribers are satisfied with both the quality of cellular communications and the cost of basic services. But some citizens do not understand why small amounts of money disappear from their accounts without a trace. What should Megafon subscribers do in this case? Disable paid services they don't need. You will learn how to do this from the article.

Getting the information you need

The Megafon company offers its subscribers many services and options. Some of them connect automatically. The owner of the phone may not even know that he has them. Subscribers choose and activate many services independently. But it is very difficult to constantly keep a list of them in memory.

We will tell you how to disable all services on Megafon a little later. In the meantime, you need to get information about the options used. Perhaps some of them will still be useful to you.

You can obtain the necessary information in one of the following ways:

1. Use the “Service Guide”

First, we register on the official page of this service. Then enter your mobile phone number and password to gain access to your “Personal Account”. By selecting the appropriate tabs, you can find out about previously connected services. If you do not need some of them, then delete them. Attention: to obtain the access password, you must dial *105*00# on the telephone keypad. The response SMS will contain a code.

2. Send a USSD request

We pick up the phone and dial 105#. A menu will appear on the screen. Select item No. 3 (services), then press number 1. After completing the steps, a list of connected services will be sent to your mobile phone.

3. Contact the operator

If you could not cope with this problem on your own, then it makes sense to seek help from specialists. To call the Megafon contact center, you need to dial 0500. You can contact the operator in another way, for example, by visiting the company’s official website and clicking on the “online consultant” button.

Protection against spam and annoying advertising

Every year the number of subscribers who are interested in the answer to the question of how to disable all services on Megafon is increasing. As a rule, these people are used to controlling their costs for calls and sending SMS. They just don't understand why their mobile balance is constantly decreasing. It happens that no paid services are connected, but the operator continues to withdraw money. Why is this happening? Most likely, a subscription to SMS content was activated.

The Megafon company tries to provide its subscribers with comfortable conditions for communication. Every effort is also made to protect them from spam and unnecessary advertising. The Stop Content service will allow you to forget about this problem for a long time. It is provided free of charge and is very useful. To connect it, you need to go to the “Service Guide” system and select the appropriate item. There is an even simpler way. Dial *105*801# and make a call. In a couple of minutes you should receive a message notifying you that the service has been successfully connected. From this moment on, your phone will no longer receive SMS from paid short numbers.

How can you disable connected Megafon services?

Are you tired of overpaying for cellular communications? Do you have services connected to your phone that you don't use? It's time to put an end to this. Let's look at ways to disable unnecessary services.

If you have free time, you can visit the nearest communication store. Take your passport and mobile service agreement with you. Explain to the consultant the essence of your problem. He will tell you how to disable all services on Megafon yourself. And if necessary, he will deactivate them.

You can simply call the Megafon call center by typing 0500 on the telephone keypad. Ask the operator to disable services that you do not use. But first, you will be asked to introduce yourself and provide your passport information.

The Service Guide will also help you solve problems. To use this system, dial *105#. Next, follow the prompts that appear on the screen. After installing a special application, an SMS with a list of connected services will be sent to your number. We disable those that are uninteresting to you or no longer needed.

Conclusion

You have learned how to disable all services on Megafon. However, we do not advise you to rush. Carefully study the list of connected services and options. Perhaps some of them will still be useful.

When using the mobile communication services of the Russian operator Megafon, subscribers often incur additional costs. When clarifying the nature of these extra expenses, it often turns out that these additional options were turned on automatically when connecting to a tariff plan or during active Internet surfing.

If additional paid services were needed for some time, and then there was no longer a need for their use, do not forget to disable them. If you don't know any way to change these settings and options, you can use one of the following methods. It is also necessary to pay attention to the fact that often the first time of use, new options are free, and after that a subscription fee is charged for them.

How can you disable paid services on Megafon yourself? If you would like to get rid of some (or all) paid services of the Megafon operator in order to save money regularly debited from your mobile account, choose one of the methods presented below.

USSD request and service guide

By typing a special combination of characters on the phone screen, you can quickly clarify information about included services and, accordingly, disable unnecessary ones:

at the first stage, to display a list of Megafon services, you need to dial one of the combinations in sequence: “*505#”, “*105*11#”;
after this you should press the call button;
review the received SMS, select which services need to be turned off and type those requests that are indicated as deactivation.

To use the service guide, you will first need to dial the request “*105#” and after entering the Megafon voice menu you will need to press the number “1” to enter your “Megafon office”, and then “4” to display the services section . All that remains is to go to the fourth point again to get the list on the phone screen.

SMS or call to Megafon support center

To disable an unnecessary option by sending text messages, write “INFO” or “INFO” in the body of the SMS from your Megafon phone. After that, send it to number 5051 and you will receive a detailed list of activated services with options for deactivation.

A call from a Megafon number can be made from the number 05-00 (alternative number: 05-00-559), for those who are outside Russia, you should dial a special number - 8800-550-05-00.

Autoinformer and personal account

To find out information not in written form, but orally, you can call the short number 0505. You will be taken to a voice menu, which is convenient to study, following the instructions (they are voiced over the phone as specially recorded voice commands), first go to the menu under number “1”, indicating the item “Number information”, and then in menu “2”, which is called “Connected services and options”.

Your personal account is a way to control your tariff settings via the Internet. To enter such an interactive account, click the button of the same name on the official website of the Megafon operator.

Office visit and Megafon-pro

Disabling services is also possible during a personal visit to one of the Megafon Communications offices. The addresses of all operating salons can be found here https://moscow.megafon.ru/help/offices/#offices. This is a handy section containing a map of coverage throughout the country.

The Megafon Pro information service is a SIM card menu (STK menu). It becomes available after a special “Megafon Pro” shortcut is created in its memory when a new SIM card is plugged into the phone. This is where information about the connected options and their components is entered. On your phone with an activated Megafon operator card, go to the “Menu”, find the indicated shortcut and, going to the “Subscriptions” sub-item, click “Cancel subscriptions”.

If the device does not have such a menu item, it can be assumed that the SIM card is outdated.

How to protect yourself from paid services

The “Stop...” application provides protection against paid services and their uncontrolled connection for subscribers. Content." To connect it, paid USSD requests are blocked. From the moment this option is enabled, requests to forcefully open access to reconfigure the parameters of paid numbers are blocked. At the same time, the user of “Stop Content” will not have problems paying for goods/services from all kinds of electronic wallets.

Thus, this application service does not block the following types of content:

from toll-free numbers (service);
from the services “Web Money”, “Yandex.Money” and others;
from electronic systems designed to pay for parking spaces through the Web Money service;
from special Megafon operator numbers that start with “8800”, “5052”, “5051”, “0633”, “0770”.

Connecting Stop Content is simple: dial the combination “*105*801#” and press the call button on your phone. To learn more about the service, watch the video:

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
  Was the information useful? Not reallyReview sent. Thank you!
- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
  Was the information useful? Not reallyReview sent. Thank you!
- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
  Was the information useful? Not reallyReview sent. Thank you!
- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
  Was the information useful? Not reallyReview sent. Thank you!
- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
  Was the information useful? Not reallyReview sent. Thank you!
Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
  7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
  Was the information useful? Not reallyReview sent. Thank you!
- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
  4G+ (or LTE) is mobile Internet with a speed that is not inferior to regular wired Internet. Browser pages, files, music, videos, games and applications load in seconds.
  
  To start using 4G+ you need a smartphone and SIM card that support this technology.
  
  Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.
  
  After you insert the new USIM into your smartphone, select the LTE network type in the settings.
  
  And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.
  
  When you connect to a network, the device automatically selects the best network in terms of signal quality. To ensure maximum connection speed, a network with more reliable reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.
  Was the information useful? Not reallyReview sent. Thank you!
Personal Area
- How to log into your Personal Account, get or change your password?
  Was the information useful? Not reallyReview sent. Thank you!
- How to top up your account?
  Choose any convenient method:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
  Was the information useful? Not reallyReview sent. Thank you!
- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
    Was the information useful? Not reallyReview sent. Thank you!
  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
    Was the information useful? Not reallyReview sent. Thank you!
  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
    Was the information useful? Not reallyReview sent. Thank you!
  - What is VoLTE technology and what is needed to use it?
    To use VoLTE calls, you need a device and SIM card that support this technology.
    To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.
    
    List of devices that support VoLTE:
    - iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
    - Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
    - LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
    - Nokia 3, Nokia 8, Nokia 5.1;
    - Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
    - Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
    - Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
    - Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.
    If the model you need is not in the list, check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.
    Was the information useful? Not reallyReview sent. Thank you!
  - How to set up VoLTE?
    Select the desired settings for your smartphone:
    - iPhone: Settings → Cellular → Data Options → Enable LTE → Voice & Data.
    - Huawei: Settings → Wireless networks → Mobile network → VoLTE calls.
    - LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
    - NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
    - Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
      If not: Settings → Connections → Mobile networks → VoLTE calls.
    - Sony Xperia: VoLTE is automatically enabled in the new firmware.
      If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick settings → Enable VoLTE.
    - Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
    - Alcatel: Settings → More → Mobile networks → VoLTE.
    Was the information useful? Not reallyReview sent. Thank you!
  - Why doesn't the network pick up?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in an area of uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Incorrect network connection.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
    4. The phone or SIM card is faulty.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
    5. You are outside the Home Region or in the coverage area of an operator with which MegaFon does not work.
      Go to your device's settings and try manually selecting a different network.
    Was the information useful? Not reallyReview sent. Thank you!
- Emergency help
  - How to call emergency services?
    Single emergency number:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
    Was the information useful? Not reallyReview sent. Thank you!
  - What to do if your phone is lost or stolen?
    Was the information useful? Not reallyReview sent. Thank you!
  - How to protect yourself from scammers?
    Was the information useful? Not reallyReview sent. Thank you!
  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
    Was the information useful? Not reallyReview sent. Thank you!
  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
    Was the information useful? Not reallyReview sent. Thank you!

Megafon, like any other cellular operator, provides its customers with the opportunity to use various additional paid services. Many of them are indeed very useful and are connected by subscribers consciously. However, paid services connected to the phone are not always the initiative of the subscriber himself. Sometimes such services are connected in addition to some tariff, or are activated when using a new SIM card. Everything would be fine if these services were of some use, but often they are completely useless and only increase the cost of cellular communications.

Knowing how to disable paid services on Megafon, the subscriber will be able to get rid of unnecessary options and thereby avoid additional expenses. Moreover, the savings can be quite significant, because some of Megafon’s services exceed 300 rubles per month. Others involve the daily debiting of small amounts from the balance, as a result of which the subscriber may not be aware of the presence of paid services for a long time. In this article, we will look at ways to disable paid services with minimal loss of time. All you have to do is read the information below and choose the best option for yourself.

brief information

To disable paid services, dial the USSD command *505# or *105*11#. In response, you will receive a message with the services connected to your number and commands to disable them. To learn about other methods, read the entire article.

Disabling paid services on Megafon

The Megafon operator has been engaged in its activities for quite a long time and over such a long period it has developed a rather impressive range of different services. Of course, over time, some become archival and others appear, adapted to modern realities. Moreover, each service has its own command for connecting and disconnecting. That is, there is no single command for connecting all services. Therefore, before disabling paid services on Megafon, you need to determine which options you have connected. This is quite simple to do and below are the ways in which you can obtain this data.

USSD command. It is possible to disable paid services using the USSD command * 505 # . You can also use other commands: * 105 * 11 # . There is no fundamental difference between these teams. In both cases, you will receive an SMS message with the names of the connected services and commands to disable them. All you have to do is decide which services are useless for you and disable them using the appropriate commands.
SMS message. Another fairly simple way to disable paid services on Megafon involves sending an SMS message to a short number. The principle is the same as in the previous case. Send an SMS with the text info to number 5051, after which you will receive a response SMS with information about the connected services and how to disable them.
Service guide. To connect or disconnect services, you need. In the main menu of the service, open the “Services” section. The page that appears will show all services connected to your number. Here you can disable them. The Service Guide is a very convenient tool for subscribers of the Megafon operator. In your personal account, you can not only manage services, but also control the spending of funds on your personal account, change the tariff, top up your balance to another number, find out about promotions available to you, etc.
Contact center. If none of the above methods suits you, you can always solve problems with cellular communication by calling the customer support center. To use one of the following numbers: 0500 or 0500 559 . The disadvantage of this method is that it can take a long time to wait for a consultant. It is hardly possible to say exactly how long you will have to wait, because the waiting time for a response from a contact center specialist depends on the load on the system. This may take only 1 minute, or it may take half an hour. If you are not ready to wait that long, the above methods will help you.
Megafon mobile phone store. This is not the most common and convenient option, but it should also be mentioned. You can always disable paid services in any Megafon store. The main thing is to take your passport with you and the salon employee will certainly help you with your problem.

This is where we will end this article. Now you know how to disable paid services on Megafon. As you can see, there are quite a lot of methods, you just have to choose the most suitable option for you. By spending a little time disabling useless services, you can reduce your cellular communications costs.

Personal account megaphone how to disable services. How to disable paid services on Megafon yourself through your personal account online, via SMS and ussd request

Getting the information you need

Protection against spam and annoying advertising

How can you disable connected Megafon services?

Conclusion

USSD request and service guide

SMS or call to Megafon support center

Autoinformer and personal account

Office visit and Megafon-pro

How to protect yourself from paid services

SIM card, number, tariff

Services, options

Mobile Internet

Personal Area

Mobile subscriptions

Emergency help

Roaming

Disabling paid services on Megafon

Best articles on the topic