Short numbers of cellular operators. Do subscribers pay for sending SMS to the Selected short number? Calls from cell phones

For over 9 years Rapporto has been helping to implement services based on short numbers for voting, polls or questionnaires. We are able to provide you with a new short number or to ensure the safety and support of the existing one.

How will the "short number" service help your business?

Access to a short number is provided to 99% of the coverage of operators' networks cellular Russia and the CIS. Examples of using short numbers, prices for short numbers, information on using short numbers for a company, and the procedure for renting and purchasing them can be found in this article.

Short numbers are used for SMS-quizzes, SMS-voting, SMS-questions, sales mobile content, activation of loyalty program cards, for charity and much more. Short numbers have different tariffs and certain features.

Types of short numbers

Rapporto offers two categories of SMS short numbers - an exclusive short number and a shared short number:

Exclusive - allocated only for one provider.

Shared - is used by several providers, therefore, for communication with each of them, at the beginning of the SMS message, the sender must specify a code that identifies the recipient (this code is called a prefix). The prefix can be any number of characters, Latin or Cyrillic. We recommend using up to 5 characters.

Principles of tariffication for short numbers

So who pays for the short number? In the first case, with an exclusive short number, activation is paid for the entire list of operators, as well as a monthly subscription fee for each of them. In the second, when using a shared short number, only a monthly subscription fee is paid.

Each SMS sent to the short number provides for the subscriber to receive a response in response to his request.

How to choose the type of short number?

If you are planning a small traffic, and the launch of the short number service should be prompt, we recommend staying on the shared type of short number. The cost of the Shared short number is lower than the cost of the Exclusive one, and the procedure for launching the short number service does not require waiting for the allocation of an exclusive short number, which can take up to 1 month.

It is advisable to purchase an exclusive short number only if long-term use since coordination of services on the selected short number is made with each of the operators and takes from 1 month, taking into account all adjustments.

Do subscribers pay for sending SMS to the Selected short number?

Tariffication conditions for each type of short number are fixed. Dispatch SMS by subscriber either paid at the same rate, or not paid at all. This issue is discussed when registering a short number and a prefix. Providing a "prefix" is free.

The cost of selling and renting short numbers

If you want to buy short codes of operators, you need to choose the most suitable conditions for yourself.

Mobile communications today provide a lot of new opportunities for doing business. Free short numbers are quite popular in this relationship. They allow you to send and receive client and partner SMS messages using a streamlined mechanism. It provides interactive communication with selected users.

Using one short number, you can simultaneously keep in touch with several subscribers. At the same time, the cost of messages will not differ much from a regular SMS. To mark the user in the text, use special system of letters and numbers, which is called a prefix. It cannot be less than 5 or more than 10 characters. Moreover, it is prescribed only with Latin letters and numbers. The sender can also receive delivery notifications by e-mail.

What does it do?

This service is provided absolutely free of charge. The client does not have to pay for sending SMS. This, in turn, is very attractive financially. The short number is usually a part of all mobile marketing. Therefore, companies try to maintain high quality such services.

Using toll-free numbers provides a number of other benefits:

Installed individual settings to each short number in order to satisfy the wishes of a particular client as much as possible.

· No subscription fee - the cost of sent messages is equal to the usual one.

· Wide audience coverage allows you to get as many potential customers as possible.

Approximate scheme of work

The creation of a short number is based on the action of a special SMS mechanism. The work process includes several stages:

· Creation of a work algorithm. For example, it is established that the client will send the verification word and the barcode of the purchased product, in response to receive confirmation that it is not fake, but original.

· Come up with a prefix that will serve as a marker for identifying the recipient.

The customer of the service must transfer it Full description, personal data and your prefix to the company that oversees this service... This can be done via e-mail.

· After receiving the above information, an appropriate contract is drawn up.

· The prefix is ​​sent to the mobile operator.

· The service is being configured for a specific customer and outgoing messages, which will be automatically sent to customers who answered your short number.

Using the services of our company, you can quickly get a short number for free. We provide our clients with a comprehensive technical assistance providing high quality services.

What can be dialed on the phone and how the phone should interpret it is fixed by a number of standards that describe (Man-Machine-Interface). This group of standards includes, for example, documents:, etc.

V GSM networks everything that is not a USSD request is considered a number and the terminal tries to dial this number. USSD requests are not three-digit numbers. For this reason, by the way, you cannot dial two-digit numbers from your mobile phone. emergency services: 01, 02, 03, etc. Three digits are required, which are formed in several ways, and network operators always support multiple dialing options. For example, all numbers from 010 to 019 are likely to be routed to 01.

For the PSTN network (our usual wired network, the so-called "terrestrial dial-up") there is no limit of at least three digits. If the switch administrator configures one-digit number routing, that number will be valid. Fortunately, administrators do not configure anything about their own will. Administrators are limited by international and national standards and internal rules specific network... Well, and again, digit X, if it is not an independent number, then opens the entire pool of numbers for this digit. Therefore, in the USSR, zero was the first digit for short numbers, 8 - for "exits" to external lines, and intracity numbers began with the rest of the digits.

There are no USSD requests in CDMA networks. This means that it is technically possible to use single-digit numbers, but such numbers are not used, since call routing in digital networks is still based, as mentioned above, on narrowing the search by initial digits.

In intranets, the PBX administrator is limited only by the rules of his organization and can set up both a one-digit number and generally a connection without a number. Digital PBXs allow automatic connection without dialing a number. Moreover, sometimes it is possible to establish a default connection by timeout, even individually for each subscriber. (This is also true for digital PSTN networks, just a few city networks sell such a service to their subscribers.) Probably we can say that in such cases the minimum number length is zero (although there is some cunning in this).

Well, a separate song is SMS-messages. In your phone settings (moreover, in the settings stored on the SIM card) you have a number for sending all messages. That is, the number of the SMS center. This number has a length of 10 to 14 digits in different countries. Shorter numbers are technically possible, but in reality they do not exist - the numbers of all switches and all SMS centers are regulated centrally throughout the GSM world.

But on the other hand, when sending SMS, you never dial the number of the SMS center, but dial some other number. This number is placed inside the package, providing sending SMS-messages. That is, formally, this is not a number, but part of the data sent along with the text. But nevertheless, it also has a length and a minimum number length for which you can configure routing in the SMS center - this is 1 character. Moreover, you do not notice this, but when replacing a SIM card, as well as when switching parameters related to receiving a delivery report, your phone can send a message to the number "0". This message may contain the text "report none", for example. This message is a service one and it is not charged in any way and you will never see it in detail. In addition, this technology for managing the subscriber profile at the SMS center has practically fallen out of use after the advent of smartphones. But nevertheless the most short SMS-number is 1 digit.

Well, in the end, I'll confuse you a little :)
What's happened telephone number v digital network? The numbers are regulated by the International Telecommunication Union standard and other documents from E.160 to E.190. For these specifications, the number consists of three parts: number type (from 0 to 255); numbering plan (from 0 to 255); and the number itself (up to 15 letters and / or numbers). For example, 1.1.71234567890.

When you dial a number, you can only enter the last part and use the "+" sign to slightly influence the second. That is (for a GSM network)
we dial +71234567890 - 1.1.71234567890 is sent to the network,
we dial 81234567890 - 8.0.1234567890 is sent

That is, the zak "+" is actually not the main part of the number, but even if it is not there, then some other digits in the number are still invisibly present. As a result, the number of digits in a number can be counted in different ways, with or without the type of number and numbering plan. So the answer to the question posed can be subject to a little manipulation.

The short number of technical support of the MTS operator is the official office of the company, which receives calls around the clock on any days, including weekends and holidays. Any client of the company can call there and consult with a specialist regarding all kinds of mobile services cellular provider. There are many ways to get competent answers and advice - in this article we will cover all of them.

Calls from cell phones

For everyone without exception tariff plans there is a single toll free number for calls from mobile phones 0890. The call accepts a voice menu, or an answering machine, which will offer several options for switching to another menu - each based on the most popular problems encountered during use mobile communications... If none of the proposed options suits a person, he can order a connection with the operator by pressing the number "0" on the keyboard. What can you decide when talking:

1. Keep the old mobile number in case of loss or breakage of a SIM card.
2. Order settings for Internet connection or ask for help to set them manually.
3. Block or restore a SIM card.
4. Switch to another tariff or order additional options.
5. Ask any question regarding the service of cellular subscribers.

Most often, to connect with an employee, you have to wait in line for 1-10 minutes, since sometimes all lines are overloaded.

Calls from city numbers

The help desk also accepts calls from landline telephones. Calling is also completely free not only from municipal telephones, but also from home telephones and street payphones. To connect to the office, dial 8 - 800 - 3330890. The call is received not by a robot, but directly by a company employee, without queues and long waiting times. This type of technical support is also available 24 hours a day, any day of the week.

Internet and roaming

Not everyone and not always have the opportunity to call the information desk from a mobile or stationary device, especially in roaming. In this case, if you have the Internet, you can visit the official website of the company, register (if it has not been completed before) and talk to the operator online. It is also possible to send the described problem to email address MTS - usually within 2 hours you receive a response in the form of an e-mail or SMS. Help in roaming is served by the following numbers:

1. In the CIS countries in each region there is a number 0890 for subscribers of any tariff plans.
2. While abroad or in national roaming, the number is dialed in the international format + 7 (495) - 766 - 01 - 66. International and national roaming not as busy as usual, so you don't have to for a long time wait your turn.
3. Call from other numbers mobile companies or fixed telephones are made to the toll free number 8 - 800 - 250 - 08 - 90.

Based on all that has been said, you can get through to an MTS employee from anywhere in Russia or abroad. In the case when it is impossible to make a call, the system of SMS messages operates, emails, and online communication.

In each large company there is a Contact Center for working with clients, where you can get professional help and technical support, thereby solving various kinds of questions and problems regarding the product or service.

Beeline mobile company is no exception. It has become popular and competitive throughout Russia and Kazakhstan and is focused on customer needs with a wide range of services. The combination of price and quality determines this popularity.

Beeline always goes to meet customers, provides help needed online around the clock. He is ready to provide technical support to everyone in need of qualified assistance, regardless telephone set, mobile network and geography outgoing call... You can contact technical support from any number mobile operator, from any phone, from anywhere in the world.

Methods of communication with a live operator

Almost every client from time to time needs to contact contact center Beeline. Often, subscribers prefer live communication work with a mobile communications consultant online assistant or SMS prompts. In the process of working with a specialist, you can outline the problem in detail and get specific help.

Professionalism technical service is the main indicator of the quality of service. By contacting a specialist, you will receive detailed answers and the necessary assistance in online mode... Support center contacts are listed on the company's website page in the "Help and Support" section. However, to figure it out on your own and find there necessary information rather problematic, since it is not as widely advertised as, for example, advertising about tariffs and new services. Therefore, there is a need to answer frequently asked questions.

To talk to a "live operator", you need to call:

• to the official short number 0611;
• to the number with the code 8-800-700-0611;
• on the landline phone 8-800-700-0611 ;
• from the city phone 8-800-700-0611;
• to the company operator from roaming;
• v help center 0770.

These are the main phone numbers for the technical service. Let's take a closer look at each of the options.

Call to short number

All users of Beeline SIM cards can contact the company's consultant absolutely free of charge by dialing 0611. After listening to all the prompts voice menu, just select the one you want and follow the voice recommendations. By clicking the numbers you want, you should wait for an answer from the online consultant.

Operators cannot always answer due to the large influx of calls, so you need to be patient and wait for your turn.

If you do not have the opportunity or desire to wait for a specialist's answer, use the Beeline service and order back call by pressing the number "1". The first freed worker will contact you.

Long dialing 8-800-700-0611

If for any reason it is more convenient for you to call from your cell phone to long number, then you can do this in the same way as in the first case absolutely free (for Beeline subscribers) by dialing 8-800-700-0611 and waiting for an answer. This number is universal for calls on the territory of Russia.

Landline phone 8-800-700-0611 (paid)