What is order protection on Aliexpress? And this is what will allow you not to lose money, because while order protection is in effect, or as it is also called buyer protection, in which case you can open a dispute if suddenly time is running out and there is no product. The protection can also be extended, now I’ll tell you how.
What does order protection mean on Aliexpress?
This is the period set by the seller during which he guarantees delivery of goods to you. Here's an example: I ordered this wireless mouse for myself, and in one of the columns you can see that there are a little more than 55 days left until the order is closed:
That is, this seller set a period of 60 days (other sellers can set their terms - 90 or 120 days, or maybe less), 4 days have already passed, but I understand that the goods will be delivered to my post office for a long time.
By the way, when an order is sent by the seller, Aliexpress always sends a notification about this to your email:
In my case, my protection for this order lasts until almost the end of April.
So, as long as buyer protection is in effect, there is no reason to worry. Just waiting, the skill will be useful so you can know where they are at the moment.
If the protection period expires, the money will go to the seller and you will not be able to return it. That is why it is so important not to miss and extend the protection in time, if necessary.
How to extend buyer protection on Aliexpress?
When might this be necessary? For example, you are tracking a parcel and see that it is already close to your delivery address, but the protection period is also close to expiration. The right decision is to extend the protection. You won't be able to do this yourself.
The only correct solution is to write to the seller. Go to some translator, for example, this one - translate.yandex.ru, and enter a sentence there in Russian, something like: “Hello, the parcel has not arrived yet, and buyer protection is ending, please extend”. Usually the seller responds, but it is important to write to him not on the last day, when the protection is about to end, but a little in advance, 3-5 days in advance. 
What to do if the seller does not respond to your letter for more than 1-2 days? Well then, it’s better to open a dispute before the protection ends, otherwise you’ll lose money.
What should I do if my order from Aliexpress has not arrived and the protection has ended?
There is nothing you can do, but don’t be upset, because you have gained very valuable life experience. Let me remind you - if the order protection is over, then it’s too late to open a dispute and make your claims - the money went to the seller.
What if I already opened a dispute and returned the money, but the package still arrived?
This happens, but very rarely, when for various reasons the parcel takes a very long time to be delivered. If the product matches the description and is in working condition, I urge you to be an honest person and write to the seller, saying that you returned the money, but the package still arrived. He will probably thank you for your honesty and tell you how to return the money to him. That's it, let's be honest people
Aliexpress buyer protection is the most important tool with which the trading platform regulates the relationships of its participants and acts as a guarantor of transaction security for both parties. First of all, this includes “freezing” the funds you use. (Until you confirm receipt of the package and close the order, the merchant will not be able to receive them). The second important function of order protection is the ability to defend your rights through dispute and.
In most cases, the administration sides with the buyer. If you are unlucky and the transaction was unsuccessful, it will allow you to restore justice and return the funds partially (if the product arrived defective or does not match the description) or in full (if the package from China did not arrive at all). Of course, if the goods arrived on time and you are satisfied with your purchase, you don’t have to do anything.
Buyer protection is valid from the moment of registration until the official completion of the order. (You can close it yourself after receiving confirmation of the parcel or during the dispute when the parties come to an agreement).
In any case, as long as the Aliexpress protection period has not expired, it can be extended, open a dispute and return the money. On average, this interval ranges from 40 to 80 days. This includes the time allotted for shipping the item, the actual transportation of the package, and some time after receiving the item while you decide to close the transaction or discussion.
The counter is running low, and you? Try to extend your protection on Aliexpress. If it ends when the dispute is already open, it’s not a big deal: you can extend it again. But you need to start debating before the timer ends. It is important.
We will be notified of the deadline by a notification that is automatically sent by email.
Or you can go to your Personal Account, find the order you need and click the “Details” button.
The window that opens displays the delivery deadline.
If the parcel does not arrive by this time, the transaction will be closed automatically, payment will be transferred to the seller, and you will be left without the goods and without money. Therefore, in case of the slightest doubt, you should play it safe and ask to extend buyer protection on Aliexpress.
Specify any number of days. The maximum delivery time is 90 days, usually everything happens much faster.
And we wait until the application is approved, since it is not yet possible to unilaterally extend the protection period for Aliexpress.
Let's sum it up: the deadlines are increased only if there is a possibility of a dispute opening. Most often - if for various reasons (peak sales, workload of customs officers, and so on). In this case, you can extend the protection yourself or write a letter to the seller. Perhaps he will turn out to be an adequate person and will meet you halfway (because the Chinese are extremely uninterested in disputes). In a personal message, specify where the parcel is now and whether it will arrive in time. If necessary, politely ask to increase the delivery time and extend order protection on Aliexpress, if he has not done this himself. (Sometimes this happens if you care about your rating).
If they don’t agree to your suggestions or don’t respond to your message... what can you do, open a dispute. Just be sure to see it through to the end. In the process, they may persuade you to wait a little longer and promise anything to cancel the dispute. There are cases when, as a result of such actions, the system automatically completes the order. Keep in mind: being under the protection of Aliexpress, you have the right to open a dispute again, but if the system closes the transaction, then the Chinese will receive the money, will not fulfill any of the promises, and you will only have to wait for a miracle - a notification from the Russian Post about delivery. And if it never arrives, you won’t be able to do anything, because proceedings on a completely closed order are impossible according to the site rules.
LIFE HACK: You won’t be able to extend protection on Aliexpress from your phone, because the latest version of the mobile application does not have such a function.
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Every buyer on the aliexpress site has the right to have their purchases protected by a system that can be extended if necessary, the main thing is to know how and when to do this. Purchasing goods from China via the Internet is very popular today. This method is used all over the world. It is convenient, economical and modern. However, as in any business, some overlaps are possible here. For example, the package did not arrive on time, or the seller was late with the shipment, or the post office did not have time to process the order in time.
Another option is that the product was selected, paid for and even arrived quickly, but it is of poor quality and it is not possible to use it for its intended purpose. Then the buyer is faced with the question of what to do next. The money has been withdrawn from the card for a long time, but there is no result in the form of the desired product. Aliexpress order protection makes it possible to save the buyer from losing funds in the event of such circumstances and guarantees their return if you use the service correctly.
Escrow system
So, first you need to understand what order protection for Aliexpress is and how it works. Here it is represented by the Escrow system, the essence of which is that when concluding any transaction, the amount withdrawn from the buyer’s account does not go directly to the seller, but is blocked and stored until time in a special account of the trading platform. This is a kind of guarantee that the goods will be sent to the customer on time.
Only after receiving the parcel, the buyer agrees to actually pay for the purchased item, and the funds are credited to the seller’s account. This can be done in your personal account (“My orders”) by clicking the “confirm receipt” button. After this, the transaction is considered completed and claims from either party are no longer accepted. Automatic confirmation of receipt of goods and transfer of money are also carried out when the protection period has expired.
After placing an order and processing it by the seller, the default countdown timer is set to 60 days. It can be seen opposite the purchase. In most cases, this time is enough to deliver any parcel to its destination. The Escrow system warns the buyer about the end of the delivery time a few days before the end of the protection period by sending a message to a valid email address. If the buyer has already received the goods and matches the stated description, the transaction is closed.
You can monitor the timer yourself without waiting for a system warning. Sometimes letters simply don’t arrive or get lost in the list of many other recipients. After 60 days, the funds are debited from the system account in favor of the seller and it will be useless to argue if the product is not received or is of poor quality. However, before this period, the buyer has access to an option such as extending order protection for Aliexpress, which can and should be used if difficulties arise.
Until the time of basic protection expires, the buyer has the right:
- independently contact the seller via personal messages and find out the reasons for the delay or point out the poor quality of the product and demand a refund;
- if the seller remains silent and does not want to make concessions, you can open a dispute and thereby extend the purchase protection period;
- involve the Aliexpress administration to resolve the issue, which will become an independent judge between the buyer and seller.
When the product protection period is coming to an end and there is still no parcel, you need to either open a dispute or request an extension of protection. Sellers who value their reputation and trade honestly are usually willing to make concessions to the client and extend the time on their own. To do this, just contact the supplier via personal messages and explain the situation. It is better to do this in English. For those who do not speak English, you can use any online translator, write the text of the letter in Russian, and only then copy the finished result in English for sending.
Another option on how to extend the protection period for an order on Aliexpress is to go to your personal account and opposite the parcel that has not yet arrived, click the button that says “request extension of protection.” If for some reason the seller did not respond positively to the request, and the time on the timer has not changed, do not expect miracles - open a dispute.
Resolving controversial issues
On Aliexpress, the buyer can open a dispute with the seller under such circumstances. The purchase did not have time to reach the recipient in 60 days, and the supplier either did not have time to extend the deadline voluntarily or did not want to. A product purchased in a store has arrived to the consumer, but it does not meet the stated characteristics, is damaged or is of poor quality. And the third option is that the seller sent the wrong track number, and it becomes impossible to track the movement of the goods along the route.
In order to begin clarifying the relationship through a dispute, you need to perform the following steps:
- Log in to your personal account and select “my orders”.
- Find the product you are having problems with and click the “more details” button.
- An “open dispute” button will appear in an additional window; click on it.
- Describe the reason for the dispute as accurately as possible; if the product received is defective, add a photo of it.
- Compose the text of the complaint in English, so there is a greater chance that your appeal will not be ignored.
- Wait for the application to be accepted and prepare for independent proceedings with the seller.
- Opening a dispute gives you 14 additional days, during which you can try to negotiate with Chinese suppliers and resolve the problem in your favor.
- All this time, the day will remain blocked on the system account, and the seller will not see them.
- When communicating through private messages, try to convince the other side that you are right. Request consent for a refund.
- If the arguments are justified and supported by facts, most sellers at this point agree to return the money, and the entire amount is transferred to the buyer’s card.
Stores that engage in fraud usually ignore such messages, hoping that time will run out and the system will transfer the money to their account automatically. If the supplier does not get in touch or responds with general messages, act decisively, do not wait for the deadline to expire, and turn the dispute into a claim. To do this, there is a button opposite the product with the corresponding inscription. Click on it.
After this, the decision on who is right will be dealt with by the AliExpress administration. The time for consideration of an application is individual in each specific case. Typically, disputes between a seller and a buyer who have not reached an agreement take from 1 to 4 weeks. Be prepared at this time to provide, at the request of the special group considering the case, all the information they are interested in. The buyer will be informed of the need to obtain additional facts in a separate message. The decision in favor of one side or the other will this time be final and not subject to appeal.
With a careful approach to placing an order, controversial situations rarely arise. If you arrange delivery from trusted suppliers, then you won’t have to spend a long time searching for the truth and returning the money by force. Usually, transport inconsistencies can be resolved peacefully without involving a third party. But, if the situation is critical and there is evidence of fraud, the Aliexpress service guarantees its intervention and protection of the client.
P.S. Friends, when shopping in online stores, be sure to use. As they say, if you save, you earn it!
With this I want to say goodbye to you, happy shopping everyone!
As a regular shopper on AliExpress, you've probably been in a situation where you received a message that the seller has extended the buyer protection period for one of your orders.
Buyer Protection– this is a period of time when the buyer is completely protected from financial losses associated with late delivery and poor quality of the goods. Each seller can specify a different buyer protection period (most often 45-60 days), but if the package was not delivered within this period, the buyer can open a dispute, demanding a full refund of the order.
When purchasing on AliExpress, you should know that the seller will not receive money for the order until the buyer confirms receipt of the goods and the absence of any complaints about the delivery and quality of the order.
Knowing this, sellers very often use the function of extending the buyer protection period in order to protect themselves as much as possible from financial losses associated with the shipped order. Such actions do not violate AliExpress rules in any way, and the buyer can also extend the protection period on the order details page if such a need arises.
What to do if the seller has extended the buyer protection period
If the seller extended the buyer protection period, he violated the rules of the Aliexpress trading platform, since he does not have the right to extend the protection period without the buyer’s consent. Unfortunately, sellers very often ignore the opinions of their customers.
In such a situation, we recommend opening a dispute and describing your disagreement with the seller’s actions in the text of the claim. Insist that the store representative exceeded his authority. But be prepared for the fact that the seller refuses to return the money for the order and then you will need to resort to escalating the dispute so that the Aliexpress support service can help resolve the disagreements that arise.
The chances of getting the buyer's protection extension canceled and the money returned will be highest in a situation where there are several days left until the end of the protection period, and at that moment the seller, without the buyer's consent, extends the buyer's protection period.
However, you should not try to deceive the seller and AliExpress by receiving the goods, but claiming that they did not arrive. The seller can always contact the carrier company and find out details about the parcel.
Aliexpress buyer protection is the most important tool with which the trading platform regulates the relationships of its participants and acts as a guarantor of transaction security for both parties. First of all, this includes “freezing” the funds you use. (Until you confirm receipt of the package and close the order, the merchant will not be able to receive them). The second important function of order protection is the ability to defend your rights through dispute and.
In most cases, the administration sides with the buyer. If you are unlucky and the transaction was unsuccessful, it will allow you to restore justice and return the funds partially (if the product arrived defective or does not match the description) or in full (if the package from China did not arrive at all). Of course, if the goods arrived on time and you are satisfied with your purchase, you don’t have to do anything.
Buyer protection is valid from the moment of registration until the official completion of the order. (You can close it yourself after receiving confirmation of the parcel or during the dispute when the parties come to an agreement).
In any case, as long as the Aliexpress protection period has not expired, it can be extended, open a dispute and return the money. On average, this interval ranges from 40 to 80 days. This includes the time allotted for shipping the item, the actual transportation of the package, and some time after receiving the item while you decide to close the transaction or discussion.
The counter is running low, and you? Try to extend your protection on Aliexpress. If it ends when the dispute is already open, it’s not a big deal: you can extend it again. But you need to start debating before the timer ends. It is important.
We will be notified of the deadline by a notification that is automatically sent by email.
Or you can go to your Personal Account, find the order you need and click the “Details” button.
The window that opens displays the delivery deadline.
If the parcel does not arrive by this time, the transaction will be closed automatically, payment will be transferred to the seller, and you will be left without the goods and without money. Therefore, in case of the slightest doubt, you should play it safe and ask to extend buyer protection on Aliexpress.
Specify any number of days. The maximum delivery time is 90 days, usually everything happens much faster.
And we wait until the application is approved, since it is not yet possible to unilaterally extend the protection period for Aliexpress.
Let's sum it up: the deadlines are increased only if there is a possibility of a dispute opening. Most often - if for various reasons (peak sales, workload of customs officers, and so on). In this case, you can extend the protection yourself or write a letter to the seller. Perhaps he will turn out to be an adequate person and will meet you halfway (because the Chinese are extremely uninterested in disputes). In a personal message, specify where the parcel is now and whether it will arrive in time. If necessary, politely ask to increase the delivery time and extend order protection on Aliexpress, if he has not done this himself. (Sometimes this happens if you care about your rating).
If they don’t agree to your suggestions or don’t respond to your message... what can you do, open a dispute. Just be sure to see it through to the end. In the process, they may persuade you to wait a little longer and promise anything to cancel the dispute. There are cases when, as a result of such actions, the system automatically completes the order. Keep in mind: being under the protection of Aliexpress, you have the right to open a dispute again, but if the system closes the transaction, then the Chinese will receive the money, will not fulfill any of the promises, and you will only have to wait for a miracle - a notification from the Russian Post about delivery. And if it never arrives, you won’t be able to do anything, because proceedings on a completely closed order are impossible according to the site rules.
LIFE HACK: You won’t be able to extend protection on Aliexpress from your phone, because the latest version of the mobile application does not have such a function.
