Codes of Russian cellular operators. Phone numbers of mobile operators in Russia by region - list of codes

18.10.2019 Reviews

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Codes of mobile operators in Russia

02 September 2013

Mobile communications have become so firmly and organically integrated into our lives that it is already difficult to imagine your day without a cell phone. There are several operators in each country.
As a rule, these are a number of large companies operating at the federal level, and many small, regional ones.
Somewhere there are very few such operators, in developed countries there are about 20-30, and in the USA - more than 100!

Variety is wonderful. We have the opportunity to choose a company whose quality of service and tariffs are the most suitable. It’s just that it’s sometimes very difficult to figure out who owns a particular phone number. But this is important information. Knowing the operator, we can at least approximately determine how much the conversation will cost. A simple example: if you call your mobile operator, the cost will be X, and if another operator, then 2X, 3X, and so on. It is not worth talking about the amount that you have to pay for a conversation with a subscriber of a foreign mobile operator. Obviously it will be very large. Therefore, it is important to know the codes of Russian mobile operators in order not to get into a mess.

DETERMINING THE CODE OF THE MOBILE OPERATOR

The question arises: how to determine which mobile operator the phone number belongs to? There are several ways. The first is to memorize the codes of the operators of your country. Not the easiest option, you see. The second is to look for data on the Internet. Here, too, difficulties may arise, especially if the operator is foreign. How will you study the operator's website in Arabic, for example, the language? Therefore, we suggest that you use the third method - the base of operator codes. Especially for you, we have created the section "Codes of mobile operators of the world". It contains useful and up-to-date information about codes and tips for deciphering a phone number. From this section, you will learn that each mobile operator has its own special code, after which comes the actual phone number. This code can consist of three or more digits, and is called a prefix (or def-code). It is the def-code that allows you to determine the mobile operator. When examining a phone number, do not forget that the country code may appear before the prefix. Thus, the telephone number of any mobile operator consists of three parts: Country code + Operator code + Phone number

RUSSIAN MOBILE OPERATORS

In our country, the most popular phone numbers are the so-called "Big Three": "MegaFon", MTS and "Beeline". Due to the wide distribution of the numbers of these operators, most people remember without serious problems which codes belong to which operator. If there are difficulties, use our hint. So, how to identify the code of a mobile operator in Russia?

MTS PHONE CODES

The MTS mobile operator owns the following def-codes: As a rule, prefixes 910-919 belong to subscribers who have already registered for a long time. In new numbers, it is no longer uncommon for the MTS telephone code, which is in the range from 980 to 989.

910	911	912	913	914	915	916	917	918	919
980	981	982	983	984	985	986	987	988	989

PHONE CODES BEELINE

The Beeline mobile operator owns the following def-codes: As a rule, prefixes 903-909 belong to subscribers who have already registered for a long time. The new numbers will most likely use the Beeline phone code, which ranges from 960 to 976.

903	905	906	909	960	961	962
963	964	965	966	967	968	976

PHONE CODES MEGAFON

The MegaFon mobile operator owns the following def-codes: As a rule, prefixes 920-926 belong to long-registered subscribers. New numbers often contain the MegaFon phone code, which ranges from 927 to 937. Our website contains all the codes of mobile operators in Russia, as well as other countries. Using the reference book "Codes of mobile operators", you can always determine who owns the phone number you are interested in. In addition, we invite you to take advantage of a special offer and buy easy-to-remember numbers for a very attractive price. For example, "MTS Golden Numbers" or "Beautiful MegaFon Numbers".

920	921	922	923	924	925	926	927	928	929
929	930	931	932	933	934	935	936	937

If you have any questions or you decide to make a purchase, then call us by phone: +7 495 997 07 02, we will definitely help. And may you always have a choice!

The three main mobile communication companies in the Russian Federation are MTS, Megafon and Beeline. Other mobile operators in Russia are not so popular, and even such giants as TELE2, Rostelecom and Iota fall short of the leaders. The coverage of large mobile communication companies covers the entire territory of the Russian Federation. To identify subscribers, telephone numbers are used, and to determine the provider, prefixes of mobile operators are used. One company, especially if it is large, may own several indices. For example, the list for MTS covers a wide range of numbers.

What is a cell phone number

The ten-digit identifier, consisting of the provider code and a unique set of numbers, is the mobile phone number. In the international format, there is also a country index (for Russia +7). Def codes (operator identifiers) consist of three digits; numbering starts at nine. These are non-geographic telephone indexes, thanks to which it is possible to determine the subscriber's communication service provider, but firms no longer have a monopoly on them. You can switch, for example, from MTS to Megafon while maintaining the same set of numbers.

The transfer service is still available to a small number of people, and it is still possible to find out where the unknown is calling from. For the same reason, the number codes of Russian mobile operators remain in demand. Def are not considered secret information and are in open databases. They encode not only information about the provider, but also about the region in which the number is registered (within the range of regions, and not a specific city or district).

Cellular operator codes

The Federal Communications Agency (Rossvyaz) distributes the codes of mobile operators in Russia. A table with a list of def identifiers is posted on the official website of the institution and is regularly updated. It is available for download to any Internet user. For the convenience of the search, you can drive the code into a special form on the site and quickly find information about the corresponding network provider and region.

Russian cellular communication companies

The leaders of the list are Megafon, MTS and Beeline. In addition to them, there are other companies in the TOP. The most popular mobile operators in Russia:

Megaphone. The leading company covering all regions of the Russian Federation, as well as the republics of Abkhazia, South Ossetia and Tajikistan. The subscriber base of MegaFon has more than 75 million active numbers. It is the leader in providing mobile Internet.
MTS. Belongs to the list of leading providers. Provides high quality voice communications, cable TV, Internet access services. It has its own retail network.
Beeline. A brand owned by Vimpelcom, which is part of a concern serving more than 235 million subscribers. The company provides a wide range of tariffs and high-quality coverage.
TELE 2. The work of this group of companies is highly appreciated by users. It serves more than 38.9 million subscribers.
Iota. Gained popularity as an innovative company providing mobile voice services and 4G high-speed Internet.
Rostelecom. Leader in the provision of cable television and broadband Internet access. Feedback on the quality of services provided is positive, but many customers criticize the work of technical support.
MTT. Major cellular provider. Serves 2 million subscribers.

Russian mobile operator codes

A total of 57 identifiers are currently involved. The structure of the def code is as follows: 9, then one of the digits in the range from 0 to 9. This is how 9 two-digit indices are formed, each of them has a third number, also from 0 to 9. A summary table of all occupied digits (distribution of cell phone numbers Russian operators by regions below):

90: 0, 1, 2, 3, 4, 5, 6, 8, 9;
91: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9;
92: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9;
93: 0, 1, 2, 3, 4, 6, 7, 8, 9;
94: 1;
95: 0, 1, 2, 3, 5, 6, 8;
96: 0, 1, 2, 3, 4, 6, 7, 8, 9;
97: 0, 1, 7, 8;
98: 0, 1, 2, 3, 4, 6, 7, 8, 9;
99: 1, 2, 3, 4, 6, 7, 9;

As can be seen from the list, Russian mobile operators have not distributed all the def codes among themselves. Remaining free identifiers:

MTS numbers

The codes 91x and 98x are reserved for the MTS mobile provider (where x is a number from the range from 0 to 9, see the table above). The regional distribution is as follows:

MTT codes

This provider uses the following codes: 90x, 93x, 95x, 98x, 99x. In the vast majority of regions, 958 indices are registered. 930, 933, 958, 980 are also often found. Most of the subscribers belong to the Central Federal District:

930, 931, 933, 934, 939;
966, 969;
980, 984, 985, 986;
992, 993, 994, 995.

Beeline codes

This company, which provides calling and network access services, uses two main codes: 90x, 96x. Full distribution table for the Russian Federation:

	903, 905, 906, 909, 960, 961, 962, 963, 964, 967
Southeast	909, 961, 962, 963, 965, 968, 969
	903, 905, 906, 909, 960, 961, 962, 969
Southwest	903, 905, 906, 909, 960, 961, 962
Kamchatka	909, 961, 962, 963
Moscow and region	903, 905, 906, 909, 962, 963, 964, 965, 966, 967, 968, 969, 980, 983, 986
	903, 905, 906, 909, 960, 961, 962, 963, 964, 966, 967
Primorye	902, 904, 908, 951, 953, 962, 963, 964, 965, 966, 967, 968
All but the Far East
All but the Northwest

Megaphone

Subscribers who use Megafon can be recognized by def 92x. The regional distribution is as follows:

Center, Volga region
Northwestern Federal District

Siberian Federal District
Far Eastern Federal District
Moscow and region

If you receive calls from unknown numbers on your phone, then it is better to clarify from which operator from which country subscribers are trying to contact you. This is especially important if you want to call a stranger back. There are several ways to help you recognize the operator by phone number.

How to find out the country and operator by phone number

The standard capabilities of smartphones allow you to find out from which region the call came through without additional programs. However, this option does not work for all numbers and not every smartphone supports it. Therefore, you can use other options:

Search online by phone number. This option is good because for it you do not need to determine the code yourself - just enter the phone number in a special window and you will receive complete information about it.
Manual search. In stationery stores, diaries are sold in which the first or last pages are given over to reference information. With their help, you can determine from which country you were disturbed by a call. To use this method, you must correctly determine the code - these are the first 1-3 digits, excluding the "+" sign.

Of course, it is best to use the online method. When searching online, you do not need to independently select a code from a set of numbers. This service is absolutely free for you. The search form allows you to identify the carrier and find out other details about the number.

Phone apps to identify operator by number

Well, if the search form is not enough for you, then for smartphones, they work on different operating systems, a lot of applications have been created to help determine the numbers and the region where the call comes from. Not so long ago, Yandex created its own identifier that allows you to find out the organization from which the call came. But the functionality of this program is limited - if the company uses a third-party phone number, for example, the mobile of one of the managers, then you will not know who wants to contact you.

A good application can be called the Russian Operators utility. It allows you to determine when incoming and outgoing calls, which operator serves your interlocutor. The disadvantage of the program is that you will not be able to determine the country of the call. Databases are limited to our country.

call dispatcher

More successful in terms of the amount of reference information is the Call Dispatcher application. His databases have collected information about Ukrainian, Belarusian and Abkhaz license plates. The functionality of the application allows you to:

determine the country of the interlocutor for an incoming or outgoing call;
displaying information about the telecom operator, country and city during a call from a mobile or fixed number;
placement of information about the subscriber in pop-up messages during a call;
the ability to change the display time of messages;
field for manual search in the directory;
an extensive database of numbers in Russia and neighboring countries;
identification of numbers written in international and local format;
integration with any Android shells;
work with different versions of operating systems, including obsolete ones;
correct work with third-party applications.

After installing this program, it is necessary to create the Call Dispatcher folder in the directory of the memory card, otherwise the databases will not be loaded. Only after creating the folder you need to start downloading the databases. If you do not download them, the utility will not work. Another small problem when using this software product is that not all operators and numbers are entered into the bases. But this nuisance rarely affects users, as the databases are regularly updated.

Other ways to identify a telecom operator

If you are sure that the call came to you from Russia (the number starts with the code +7), then it is enough to determine the telecom operator and the region where the SIM card is used. To do this, you can use different methods.

Manual information search

The most difficult way to determine the telecom operator is to use the code book. Each phone number, except for the country code, encrypts the operator's identifier in itself. In Russia, numbers in the range from 900 to 999 are used as it. To date, domestic operators have used 79 codes from this range, 21 more are in reserve.

Most of the identifiers were occupied by representatives of the "Big Three".

Table of operator codes MTS, Megafon and Beeline

As you can see, even in this table, different operators have the same codes. The situation is no better for regional companies, which in most cases use the identifiers of larger telecom operators. For this reason, manual search for information provides only general information, and with code 902 it is completely useless.

We receive information about the country and the operator from our operator

Telecom operators provide the most accurate information about their subscribers. Since December 2013, a law has been in force in Russia on the preservation of a number when a client moves to another cellular company. In connection with it, confusion appears if a person tries to independently determine the operator by code. But you don't have to do it yourself. Telecom operators have provided the ability to determine the ownership of a subscriber number.

Megafon was the first to launch this service. On his official website, he posted a form for checking the number, available to anyone. You need to enter the number without the country code - from 9.
MTS lagged behind its competitors - it launched a paid verification service, available only to its customers. To check the number, you need to send a USSD request of the form: *111*916*number# - after entering the combination, press the call key. The phone number is entered without the country code, starting from 9. The request will cost you about 3 rubles (the cost depends on the region).
Beeline offers two options for checking the ownership of a phone number: through the official website and USSD request. Through the site, everyone can find out about the ownership of the number, just enter the number, starting with the operator code. Next to the field for entering information, there is a window with the numbers of the verification captcha - it is read very simply. Enter the numbers you see in the field on the right. If you are a Beeline subscriber, then you can send a request like: *444*number#. Data must be entered starting from 9.
Tele 2 also took care of cellular users. He posted on his website a lot of useful services, including in order to determine whether a subscriber number belongs to a particular operator. This service is located in the section dedicated to the transfer of subscribers to another operator while maintaining the number.

The disadvantage of this method is that some operators have a paid service. Another disadvantage is that it is not easy to find the verification form on the official website. In most cases, it is "hidden" in one of the sections in the information for subscribers.

Using e-wallets

If you have an electronic wallet, then you can use it to determine if the number belongs to a specific telecom operator. To do this, select the item "Deposit money to a mobile account" in the list of payments, and then enter the number. After this action, the name or logo of the operator will appear on the page. It is not necessary to make a payment.

This service is not perfect and does not work on all e-wallets. Some payment services did not provide the ability to display the names of the company servicing the subscriber. Such a service works properly only for Qiwi users.

The easiest way to find out subscriber data

We have already mentioned the last method above - these are online services for obtaining complete information about the subscriber. You can find out not only the telecom operator, but also the region where the SIM card was purchased. This will allow you to quickly navigate important issues: is it worth calling back a stranger, how much will a minute of communication cost, is it possible to make a call using only the included package of minutes of your tariff.

Most carriers now offer unlimited on-net calls. For this reason, it is very important to find out which company the prospective interlocutor uses. If the subscriber belongs to your mobile operator and is in the same region with you, then most often you can call without fear.

The advantage of an online database is that it has a user-friendly interface. You just need to enter the number and click the "Find" button. After refreshing the page, you will get the result in the form of a detailed report. A small drawback is that the information in the database is updated a little later than that of the operator. But every day the information is entered more quickly.

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
  - If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
  - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
  - If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.
  
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- How to keep your number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.
  
  The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.
  
  If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
  - Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.
  
  The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.
  
  The service operates in two modes:
  - one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
  2. Check the rest of the internet package. Open the MegaFon application or go to your Personal Account Balances by service packages. If the included volume of the Internet is over, connect one of the options to extend the Internet.
  3. Check if you have activated the Mobile Internet service. To do this, go to your Personal Account and in the "Services" section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
  4. Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices).
  5. Reboot the device (switch off and on).
  6. Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
  7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?
  4G+ (or LTE) is a mobile Internet with a speed that is not inferior to the usual wired Internet. Browser pages, files, music, videos, games and apps load in seconds.
  
  To start using 4G+, you need a smartphone and a SIM card that supports this technology.
  
  Dial a team * 507 # to see if your SIM card supports 4G+. If not, you can change it for free in any MegaFon store to USIM.
  
  After you insert the new USIM into your smartphone, select the LTE network type in the settings.
  
  And if you have a smartphone with support for two SIM-cards, then USIM must be installed in the 1st slot.
  
  When you connect to a network, the device chooses the best network in terms of signal quality on its own. To ensure maximum connection speed, a network with more confident reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.
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Personal Area
- How to enter the Personal Account, get or change the password?
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- How to top up an account?
  Choose any convenient way:
  1. Top up your account with a bank card or electronic wallet in the Payment section.
  2. On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If it is not possible to pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a client of Sberbank and your bank card is linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile Subscriptions
  - How to unsubscribe?
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  - Can I listen to the recording of my telephone conversation?
    MegaFon does not record calls from subscribers.
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  - How to set up call forwarding?
    You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.
    
    If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.
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  - What is VoLTE technology and what do you need to use it?
    To use VoLTE calls, you need a device and a SIM card that supports this technology.
    To check if your SIM card is suitable for the 4G+ network, type the command * 507 # . If it does not fit, replace it for free with a USIM card in any MegaFon store.
    
    List of devices supporting VoLTE:
    - iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
    - Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawei Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
    - LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
    - Nokia 3, Nokia 8, Nokia 5.1;
    - Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
    - Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
    - Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
    - Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.
    If the model you need is not in the list, check with the manufacturer if your phone supports VoLTE technology. The list is constantly updated.
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  - How to set up VoLTE?
    Select the desired settings for your smartphone:
    - iPhone: Settings → Cellular → Data options → Turn on LTE → Voice and data.
    - Huawei: Settings → Wireless & networks → Mobile network → VoLTE calling.
    - LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
    - NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
    - Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
      If not: Settings → Connections → Mobile networks → VoLTE calls.
    - Sony Xperia: VoLTE is automatically enabled in the new firmware.
      If not: Settings → More → Mobile network → Turn on VoLTE or Notification panel → Quick settings → Turn on VoLTE.
    - Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
    - Alcatel: Settings → More → Mobile networks → VoLTE.
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  - Why does not catch the network?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in the zone of uncertain signal reception. If a communication problem occurs regularly, please send us a message using the Write to us form or contact the Support Service through the Personal Account . In the message, specify the address where the communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about the quality of communication and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Wrong network connection.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If the device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
    4. Phone or SIM card is defective.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card .
    5. You are outside your Home Region or within the coverage area of an operator that MegaFon does not work with.
      Go to your device settings and try to manually select a different network.
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- Emergency help
  - How to call the emergency service?
    Single emergency call number:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency service of the gas network.
    
    Emergency phone numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.
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  - What should I do if my phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services while traveling in Russia and around the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - contact the MegaFon salon with a passport.
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  - How to connect and disconnect services in roaming and spend less at the same time?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.
    
    In roaming, you do not need to change the mobile Internet settings.
    
    Note!
    
    Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.
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