Error code 492 while downloading. How to troubleshoot Google Play errors while installing and updating apps

Error code 492 in the Play Store signals the owner of the mobile phone about an unusual failure. The fact is that it does not manifest itself with all applications / updates that a person is trying to download, but only with some.

If you analyze all the software that causes error 492 when downloading from the Play Market, you will notice one common feature - they all use an additional component for their work. Namely, a virtual machine known as Java.
Fortunately, getting rid of this conflict situation is usually very easy.

How to solve the problem

How to fix Application Error 492? This is usually not difficult, just follow the instructions below:

1. Most owners of equipment on the Android OS know perfectly well what the settings menu icon looks like. Click on it.
2. Find the subsection "Application" and, of course, go into it.
3. A list of what is now installed on the mobile phone will appear on the screen before your eyes. Including our problem software. Click on its name.
4. An additional menu will open with some information, at the bottom of which you can contemplate a button offering to clear the cache. Take advantage of this offer.
5. That's not all! Return again to the above open list. Find Google Play Services in it.
6. Go to them and perform a similar action. That is, it is corny to press the exact same button.

Almost always, this technique is sufficient to solve the problem. There is a small chance that this will not be enough. In this case, it is recommended to reset the parameters of the mobile phone to its original state. Of course, you will first need to save all the important information somewhere else. For example, use a removable flash drive for this.

Play Market is an official store that allows all users of Android devices to purchase books, music, films and install games and applications. But when working with it, problems arise that will prevent you from taking a certain action. If an obstacle appears that the device cannot bypass on its own, a notification will appear on the screen, which will indicate a unique error code to help determine the cause of the problem and solve it.

Possible time of the error in the Play Store

The Play Market errors described in this article occur when downloading, installing and updating applications and games. These errors have the following numbers: 400, 404, 406, 409, 410, 420, 481, 489, 490, 491, 492, 495, 497, 498. They look something like this (the language in which the notification will be displayed will depend depending on which country is listed in your Google account):

An illustrative example of an error

Causes of problems on Android

Each of these errors can be caused by the following reasons:

• The connection to the Play Market servers was interrupted due to the instability of the Wi-Fi network or the disconnection of the mobile Internet connection (errors with codes 400, 489, 406, 497, 410, 492, 481). In this case, restarting the device or setting up the network connection may help.
• Application files have been corrupted by a virus or user intervention.
• There is not enough space on the device to install or update an application.
• Excessive cache has accumulated in the Play Market, interfering with its work (errors with codes 404, 490, 491, 420, 495, 409, 498). Clearing the cache, stopping the application, and uninstalling updates will help fix this problem.

Please note that an error with a code, for example, 489, can be fixed in some cases not only by rebooting the device and setting up an Internet connection, but also in other ways described in the article below.

Elimination and resolution of errors

If during the installation, download or update of an application or game, the process was interrupted, and an error appeared with one of the above codes, then follow all the instructions below that correspond to your error code. If none of the methods related to your error helped to fix it, then try the other solutions to the problem, as there is a great chance that they will help.

Reboot

Free memory check

Before proceeding with the problem, make sure there is enough free space on your device for the application you are installing or updating.

1. Open the Settings app.
2. Go to the "Memory" section.
3. Wait for the device to automatically calculate how much free space is left on your device at the moment.
4. If there is not enough space, and a memory card is inserted into your phone or tablet, you can change the main memory from internal to MicroSD.

Internet connection setup

Try downloading any other application or opening the page in a browser to make sure that the Internet connection is stable. If everything is in order, then we follow the instructions, if the problem turns out to be in the Internet connection, then it is already necessary to decide how to fix it, and not the Play Market.

Deactivating antivirus

If any antivirus is installed on your device, then launch it and deactivate protection for a while. Try to take the action that caused the error. If the problem is solved, then remove this antivirus and try using any other. If the error reappears, go to the instructions below.

Clearing the cache

Cache - temporary files that appear on the device after watching videos, listening to music and using various programs, including the Play Market. Sometimes, a large amount of cache can lead to incorrect operation of the store. In this case, it must be cleaned:

1. While in the device settings, go to the "Memory" section.
2. Scroll down the page and click on the "Cash" button.
3. Confirm the action.

Stopping processes manually

If the error persists after freeing memory and deleting the cache, then the problem lies in the Play Market application itself. The first thing to try is to disable and stop everything related to the operation of the store.

1. While in the device settings, go to the "Applications" section.
2. We pass to the subsection "All".
3. We are looking for the Play Market in the general list and open its personal settings.
4. We successively press the buttons "Stop" and "Disable".
5. We return to the general list and go to the Google Service Framework settings.
6. We use the button "Stop", and then "Disable".
7. Again, go back to the list and go to the "Google Play Services" application.
8. We successively press the same buttons: "Stop" and "Disable". Now we are trying to reopen the store and do what was previously impossible due to an error.

Video tutorial: "How to fix an error in the Play Market"

Clearing data and cache manually

If the forced stop of all services related to Google Play did not help, then you need to clear the data and cache of all these services:

1. In the device settings, go to the "Applications" section.
2. Go to the general list of applications by opening the "All" subsection.
3. Find the Play Market in the list and open detailed information about it.
4. Press the buttons "Stop", "Erase data" and "Clear cache" in sequence.
5. Go back to the general lists, go to information about the Google Service Framework and do the same with it as with the Play Market itself. Repeat the same steps with Google Play services, and then check if the error is gone or not.

Rollback of Play Market updates

The error may have appeared as a result of an unsuccessful application update that resulted in file corruption. In this case, it is worth removing all Play Market updates by rolling it back to the earliest available version.

Change Google Account

It may be that your device is out of sync with your Google account. To restore it, you need to log in to your account again:

1. In the device settings, go to the "Accounts" section.
2. Click on the Google logo.
3. Click on your unique username.
4. Press the button "Delete account" and confirm the action.
5. Now we re-enter your account using your username and password.

Reset content and settings

This method should be used only as a last resort, when none of the above has helped. The main disadvantage of resetting content and settings is that all the parameters you have changed since the day you activate the device, and all the content contained in the device's memory will be irretrievably lost. You need to use a rollback to factory settings due to the fact that an error in the Play Market occurs due to problems caused by the operating system. The system, in turn, does not work correctly due to changes made to it using changed settings and installed applications. Before proceeding with the reset, be sure to download all the important information stored on your phone or tablet to another medium, and also remove the SIM card and memory card from the device so that they are not accidentally damaged during the reset process.

Features of error elimination for different versions of Android

There is another reason why an error with one of the above numbers may occur - an outdated firmware version, or a too old phone model. If there is only one solution for the second reason - buy a new device that will support the application you want, then for the first reason there is another solution - a software update.

1. While in the device settings, go to the "About phone" section.
2. We pass to the subsection "System update".
3. We are waiting for the device to automatically check for available updates and prompt you to install them. We start downloading and installing.
4. We are waiting for the end of the process. Do not interrupt it under any circumstances, otherwise the firmware will not be installed correctly, and the device will turn into a brick because of this.

So, if an error appears in the Play Market with the code 400, 404, 406, 409, 410, 420, 481, 489, 490, 491, 492, 495, 497, 498, then you need to fix it yourself. This can be done by the following methods: restart the device, set up an Internet connection, stop all applications associated with Google Play, as well as clear their cache and data, update the firmware version. But the only thing that can really help you is resetting the settings and content, since with the factory settings, the application cannot crash.

Haven't encountered errors popping up when installing or updating apps on Google Play? Nothing, it's just a matter of time! If one day you run into unforeseen difficulties, do not give up. Check out our guide to dealing with common mistakes!

Nobody can guarantee that the recommendations will help you get rid of installation problems. Moreover, unconscious actions can harm both your smartphone and the personal data stored in it. I strongly recommend not to go into the water without knowing the ford. Although, by and large, you will not have to do anything "criminal". Go.

error 491 - error 491

Delete your Google account. To do this, go to the settings of your smartphone, scroll to accounts (accounts), enter your Google profile and delete it. Reboot your smartphone and reconnect your account. Then go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop".

error 498 - error 498

The problem is related to a device cache overflow. Remove unnecessary applications and files. Restart your smartphone in Recovery mode - press the volume down and Home key (on most Samsung devices) or the volume and power down key (on most other devices) at the same time. This mode offers a number of options. Select "W ipe cache partition "using the sound control keys and confirm the action by pressing the power key.

error 919 - error 919

Solution 1. There is no free space on your smartphone. Get rid of unnecessary music, videos and bulky applications.
Solution 2. Change your APN settings.

error 413 - error 413

If you are using a proxy server, remember that this may cause problems with the Google Play Store.

Go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app and clear your internet browser cache.

error 923 - error 923

Delete your Google account and get rid of unnecessary apps that clog up free space. Next, restart your phone in R mode ecovery. Select "Wipe cache partition" and boot the device in the usual way. Do not worry, your personal data will not be deleted. Reinstall your Google account.

error 921 - error 921

Try deleting the Google Play Store app cache. If this maneuver does not work, delete all data for the Google Play Store application, but note that this action will delete all previously set settings. As a last resort, delete your Google account, restart your device and reconnect it.

error 403 - error 403

Typically this error is related to using two Google Accounts to purchase apps on the same device.

Connect to Google Play Store with the correct account. Remove the problematic application. Try to install the application again by clicking the Buy button.

error 492 - error 492

Go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app. If the problem persists, uninstall dalvik cache. This feature is available in Recovery mode with ROOT rights. If you do not have superuser rights, you need to perform data wipe / factory reset. This option is available to everyone in the same Recovery mode. Be careful, this action will clear all your data on your smartphone, you must first save a backup copy of the information.

error 927 - error 927

Just wait a couple of minutes for Google Play Store to complete the update process. If the problem persists, go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app.

error 101 - error 101

The banal removal of unnecessary applications should help. Otherwise, clear your Google Play Store data, delete your Google account and sign in again.

error 481 - error 481

Delete your current Google account and use a different one.

error 911 - error 911

Solution 1. Clear your Google Play Store data. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", then click "Stop", "Clear data" and "Clear cache".

Solution 2: If you are using a WiFi connection that requires authorization on the web page, it is most likely that the authentication option has been exhausted. Log in to APN using your mobile browser again. Open Google Play Store and run the app update again. If that doesn't work, the problem is with the WiFi network itself.

Solution 3. Just connect to a different WiFi network and run the update.

Method 4. Use a cellular network for the update instead of WiFi. But use this method only for updating small games and applications. Major updates can hit your pocketbook.

error 920 - error 920

Solution 1. Turn off WiFi. Turn on WiFi. Launch Google Play Store and start installing or updating the app.

Solution 2. Delete your Google account. Reboot your phone and log in again. Alternatively, you can add another Google account, launch the app store, and download the app.

Solution 3. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", remove updates, click "Clear data" and "Clear cache", restart your smartphone. Open Market and install applications.

error 941 - error 941

Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", click on "Stop", "Clear data" and "Clear cache". Also clear the cache and delete the Boot Manager data. Open the Market and try updating. If the problem persists, additionally try uninstalling Google Play Store updates.

error 504 - error 504

oogle service framework ".

error 495 - error 495

Solution 1. Go to settings, enter the application menu, click on the "All" tab, find "Google Play Store", click "Clear data" and "Clear cache". Repeat the steps for "G oogle service framework ". Try installing updates. If the error still pops up, try uninstalling Google Play Store updates first.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.

error rh01 - error rh01

Solution 1. Go to settings, enter the application menu, click on the "All" tab, find "Google Play Store", click "Clear data" and "Clear cache". Repeat the steps for "G oogle service framework ". Try installing updates.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, Google service framework and Download Manager. Add Google account and restart your smartphone.

error rpc: s-5: aec-0 - error rpc: s-5: aec-0

Solution 1. Go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Store", click "Uninstall updates" and "Clear cache". Delete cache and data for Google service framework and Download Manager. Try installing updates.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.

error -24 - error -24

Solution 1 (required). Install a file manager such as ROOT Manager. In internal storage, navigate to android / data / com.whatsapp folder and delete it. Install whatsapp from Google Play Store.

Solution 2. Install Cleanmaster. Delete Whatsapp. Remove residual files with Cleanmaster.

Solution 3: Back up the apps and data stored on your smartphone and reset your device to factory settings.

package file invalid

Solution 1. Find the app in the device settings and delete its cache and data.

Solution 2. Install the application using the Google Play Store web interface.

Solution 3. Turn off WiFi and install updates using mobile internet.

Solution 4. Delete the cache and data of Google Play Store and Google service framework. Try upgrading. If that doesn't work, delete your Google account. Restart your smartphone and sign back in to your Google account.

installation unssuccesful error

Solution 1. Uninstall the application and reinstall it.

Solution 2. Clear your Google Play Store cache.

Solution 3. Uninstall Google Play Store updates.

Solution 4. Disconnect your SD card before installing the app.

Solution 5. Delete the .android_secure folder

error rpc: aec: 0]

Delete your Google account. Delete all synced accounts. Clear your Google Play Store data. Reboot your smartphone.

RPC: S-3

Delete your Google account. Add it again or connect another profile.

What errors have you encountered when installing applications on Google Play? Can you suggest alternative solutions to problems? Buying an iPhone doesn't count!

Users have been encountering error 492 in the Play Market for a long time. In this case, a notification is displayed on the screen: "The application could not be loaded due to error 492".

There are several ways to resolve the error. Before proceeding with them, try to uninstall the application, after the installation of which you noticed the appearance of this error. If you don't have these apps on your device, you can take other steps.

Error 492 in the Play Market can be solved by simply rebooting the device. Therefore, it is worth starting to solve the error with this easy method.

Even if this method did not help you solve the error, it will not be superfluous to reboot after completing the second method.

2) Deletion of "Play Market" and "Google Play Services" data.

Rarely is the solution to an error without completing this step.

To delete data:

1) go to "Settings", go to "Application Manager" and select the tab "Everything";

2) find in the list "Play Market" and press . At the same time, make sure that the application cache was also deleted. If this does not happen, press the button "Clear cache".

3) The same operation should be done with "Google Play Services".

Try installing the app you want.

3) Removing the memory card.

Error 492 in the Play Market can also appear after a damaged SD card. Therefore, it is worth trying to physically remove the memory card from the device. Before extracting it, you must disable it, therefore:

1) go to "Settings", go to section "Memory" and select the item "Memory card";

2) press "Disable" and remove the card from the device.

Check if the error is gone. If the error still appears, you can insert the memory card back and press the button. "Turn on".

4) Reset to factory settings.

If none of the above methods worked for you, you can try performing a factory reset. Doing this will erase all data on your device, including files and apps. Moreover, this method does not guarantee that you will be able to get rid of the error.To perform a factory reset:

1) go to "Settings" and go to section "Archive and reset";

2) in the item "Reset" press (the name of the items may differ depending on the brand of the device) and confirm the action.

These methods have helped many users to get rid of error 942 in the Play Market. If after following these methods the error continues to bother you, you may be able to help change google account.

Errors occur in many programs or services, especially when this is a large application and there are many places of "holes". The official app from the Play Market is no exception. Error 492 when downloading from the Play Market is one of the most common. If you read this life hack to the end, you will understand that it will not be difficult to "fix" error 492.

For the most part, this bug appears in those applications that use the Java virtual machine for their installation and operation. Cache overflow for some system applications results in this error. There can be only one treatment here - clearing the cache. So let's get started.

Removing error 492 in the Play Market.

1. Go to "Settings" on your phone or tablet.
2. Then find and go to " Applications».
3. Find “Google Play Store” in the list of programs and launch it.
4. An information window named "Application Information" will open.
5. Select "Erase Data" and "Clear Cache".

The screenshot shows which buttons to press, if suddenly it is not clear.

A similar procedure must be done with the Google Play Services application, followed by a reboot of the device. In most cases, this should help get rid of the 492 error, but not, but let's move on to the hardcore version.

We remove error 492 in the Play Store through a factory reset.

Important! Very important!It is necessary to save everything important to an SD card or computer hard drive, and then, in the phone settings, we find the section Recovery and reset:

Click on the Reset settings button. After that, the phone will reboot with factory settings. Please note that you will have to reinstall all the necessary programs, synchronize accounts, etc.