What is the problem with poker stars. PokerStars does not work - the main causes of problems

Sunday is traditionally the most important day in online poker, at least when it comes to multi-table tournaments. It just so happened historically that on this day PokerStars holds its biggest competitions.

In recent weeks, many poker sites have experienced technical problems, and this past Sunday, the cup was not spared and PokerStars. The first crash occurred around 21:00 GMT (midnight MSK), when most users, including tournament participants, lost their connection.

As a result, all tournaments were canceled, but before that, some lucky ones who managed to restore the connection “stuffed” huge stacks at the expense of inactive opponents against their will.

PokerStars: Sunday Million

The tournament easily reached the bar of the declared millionth guarantee, but the first prize in the amount of $148,672 did not find its owner. At the moment when there were 1,755 participants left in the competition, the tournament was stopped, because a huge number of players simply did not have the opportunity to take their places at the virtual tables.

Initially, 998 players were supposed to get into the prize zone, but in the end the funds went to the accounts of all the remaining 1,755 participants - these are the conditions for canceling tournaments on PokerStars (PokerStars Cancellation Policy).

Note that the problematic situation with the PokerStars client continued for some time before the tournament was cancelled. During this period, only users from Bulgaria, Belgium, the Czech Republic and Romania could play. As a result, it was the players from these countries who received the largest amounts, because it was they who took the "orphan" blinds and antes.

Romanian representative vvvpoker made the most of this situation, having accumulated the largest stack by the time the tournament was stopped. As a result, he received $4,087.

PokerStars: Sunday Rebuy

In the $33 tournament with rebuys, the situation was somewhat different - by the time it was canceled, 32 participants remained in the ranks. However, this was also preceded by a period when only one user remained “connected”, also the representative of Romania, crinu_negru, who took a lot of blinds and antes. As a result, he received $16,379, which is much more than the $10,212 originally supposed for first place.

888poker: The $80,000 Whale

The legendary Briton Chris “888Moorman” Moorman flashed again, taking the first prize of $26,000. Heads-up, there was no deal - the defeated rival of Chris Rodrigo "sonmonedass" Perez consoled himself with $ 16,800, relying on 2nd place.

partypoker: Sunday Kick-Off-H

Player SouhftfW excelled in this $215 tournament for $14,920. The $50,000 guarantee was easily breached with 373 entrants bringing the prize pool to $74,600.

partypoker: Sunday High Roller-HR

The tournament featured 16 prizes, with the biggest piece of the $24,500 cash pie going to the winner, smilethenclick. A good amount of $17,500 awaited juergenresch, who lost to the champion in heads-up.

partypoker: Sunday Bounty Hunter-HR

The winner of the tournament was JimyTransaction, who took the first prize of $16,437 and an even larger amount in the form of a bounty ($23,676). As a result, the overall champion received twice as much as the runner-up Chelsea72.

Many users of the poker room are faced with the problem of a sudden termination of the client.

The PokerStars application began to freeze and turn off during the game, knocking out a window with the following error: "The program has stopped working" PokerStars Client Software" (APPCRASH)»:

PokerStars Support has been notified of this issue several times and they assure that they are working to eliminate all possible causes of the problem.

In most cases, the cause of the incorrect operation of the application is damage to the user.ini file in the PokerStars settings.

At the moment, the poker room support offers users to solve the problem of involuntary closing of the PokerStars client in the following way:

1. Delete the User.ini or User file in the PokerStars settings.

2. Restart the application.

Please note that after deleting this file, all your settings in the application will return to their default state, so you will need to set them again yourself.

Some users, after deleting the User file, had problems with the work of Hold'em Manager, but this problem is also promised to be fixed.

There are two ways to find the User or User.ini file on PokerStars.

First way:

Launch the PokerStars application;

Select the "Help" menu in the right panel and select the command "Open the folder" My settings "" from the list;

Turn off the PokerStars program as soon as the settings folder opens;

Delete the User.ini or User file from the open folder;

Restart the PokerStars client.

The second way (in case you cannot open PokerStars):

Press the key combination Win + R on the keyboard (you will usually find the "Windows" button in the lower left corner of the keyboard between the "Ctrl" and "Alt" keys)

You will see a pop-up window "Run":

In the search bar, type or copy and paste the following text: %USERPROFILE%\AppData\Local and press Enter;

Find the folder of your poker client (usually it is called “PokerStars”) and open it;

Find the User or User.ini file and open it in any text format except for Word (it's best to use Notepad). This can be done by right-clicking on the file and selecting the command "Open with ..." - "Notepad".

It is important that during these actions with the User file, the PokerStars program is closed.

At the end of the file (just after the last line), paste the following text:

WriteCallStack=1

Save the file leaving it in the same place (CTRL+S)

Restart the PokerStars client.

These simple steps will help you get the PokerStars software up and running. Many users noted that after performing the above actions, the PokerStars application began to work correctly, and only some had problems with the operation of third-party software.

If these steps do not help fix the problem, you should contact the poker room support ( [email protected]) and send them a copy of the log files. It is also worth clarifying whether you use third-party software (poker software) to play at PokerStars and which one.

At some point, when opening the PokerStars website, I saw the inscription

"Access Denied. Dear subscriber!

Access to the Internet resource you requested is limited at the request of law enforcement agencies in accordance with the law and / or based on a court decision.

As it turns out, the reason is very simple. Many providers (I have MTS), observing Federal Law No. 139-FZ of July 28, 2012, restricted access to the PokerStars website.

But it is not all that bad as it may seem. The program (client) in which you play is not blocked, and you can play in full. But the problem is that you won't be able to download it from the PokerStars website, since it won't open. To download the client from the sitePokerStars follow this link.

If this link is blocked by the provider, then another solution is needed. Reading information about this problem, I found a great solution. You can download the Pokerstar client via special anonymous browser, which hides your IP address, so the ISP does not know where you are coming from. (30mb)

“Tor (abbreviated from English. The Onion Router) is free software for implementing the second generation of the so-called “onion routing”. This is a system that allows you to establish an anonymous network connection.

With Tor, users can remain anonymous when visiting websites. Traffic security is ensured through the use of a distributed network of servers (nodes - "nodes"), called "multilayer routers" (onion routers)."

Download the client and unpack, run Start Tor Browser.exe a regular FireFox browser will open, but working through a remote connection. Now you can open any sites that are blocked by Internet providers, including the PokerStars site.

The browser is much slower than usual, since your traffic is encrypted and goes through a huge number of servers around the world, but this is tolerable, because you need to solve the problem that the pokerstars site does not open, and by opening it, you only need to download the client itself and play for yourself on health.

Therefore, if you cannot access the PokerStars website, then download this browser and you will be able to visit any sites.

If you just need download the official PokerStars client and immediately start playing without visiting the official website, then you can do it with the help of proxy services.

After that, the page of the pokerstars website will open, where you can download the application.

I hope that my article was useful to you, if you have any questions, then ask in the comments.

Don't know why Poker Stars doesn't work? Having trouble accessing your favorite games in the client and browser? There's a big tournament coming up and you can't connect to the lobby? Do not worry. Although there are a lot of reasons why it may not work, finding and fixing them is not as difficult as it seems at first glance. It is only necessary to determine the source of the problem and take appropriate measures.

What can cause crashes in the game client of the largest poker room in the world, as well as what actions should be taken to solve the problem, we will tell in this article. Follow the simple instructions, and in a matter of minutes you will be back at the table!

The most common reason for restricted access, which is faced mainly by users from Russia. The fact is that a few years ago, the topic of online poker was designated by Roskomnadzor as prohibited. The agency issued a decree obliging all Internet providers in the country to block access to poker rooms.

If PokerStars is not working for this reason, you will have several workarounds:

• VPN services.Provide access to the site through a chain of proxy servers. Thus, your session data is encrypted and redirected through the servers of other countries. And thanks to the changed IP address, the blocking is completely removed. Another thing is that the use of such services greatly slows down the Internet and harms the stability of the connection, especially if you use free programs;
• Tor Browser.The most secure VPN browser with encryption enabled by default. That is, you do not need to download, enable or install anything additionally. Just the browser itself. And then go in and play as usual. But, again, with limited speed;
• Mirror.And this is a more convenient and simple way to bypass the blocking. The Stars administration is well aware of the problems with access to its services in Russia. In order not to lose the whole region and not deprive people of the opportunity to play online poker, the company has developed a number of mirrors - copies of the official site with the same functionality and design. If PokerStars does not work for you, be sure to try to enter the site of the room through a mirror. Unlike VPNs, mirrors do not affect the speed of the Internet in any way and provide the most comfortable conditions for players.

The above methods will help restore access for both PC users and mobile device users.

Damage to PokerStars client files during download

A common reason why the Poker Stars client does not start is file corruption during installation. It happens sometimes and you can't control it. So if nothing happens when you try to start the client or the program throws an error complaining about damaged or missing files, then do the following:

• Re-download the client installation file from the site site;
• Completely remove the installed software;
• Install the program again;
• Try restarting it.

If the cause was in the files, then after the above measures, the problem should disappear. If the client still does not start, then the reason is most likely something else.

The program is blocked by antivirus

Another common reason for blocking is the work of the antivirus. The security program may mistakenly perceive the poker client as malicious software and restrict its operation. Sometimes it simply does not allow the client to start, and sometimes it “eats” some files at the installation stage.

If the problem lies in the antivirus, then it will be quite easy to solve it - just disable the security utility during client startup. And so that you do not have to stop the antivirus every time you want to play poker, add the client files to the exceptions for the security program.

By the way, access can be blocked not only to the client, but also to the site. Especially if the antivirus is running in Internet protection mode.

No network access

The most obvious and banal reason why PokerStars may not work is the lack of Internet. Without a network connection, the client will not start, as well as the site. Of course, the browser and the client, when trying to launch the PokerStars lobby, will issue a warning about the lack of Internet connection. But if the software is in English, many users may not understand what exactly the warning message is about.

Check if other sites are opening for you. If not, try restarting your router or call your Internet Service Provider support.

Problems and maintenance on PokerStars servers

PokerStars is the largest room on the planet that strives to maintain its high status and wants to be the best in everything, including the quality of the software. For this reason, the company often works to improve the reliability of its servers through maintenance and upgrades. But the unavailability of the service occurs only during serious technical work, and the poker room warns about such in advance.

Be sure to check out the website for the latest news. And if the site is unavailable, you can search for information about the health of the servers on the official pages of Stars on social networks.

Ports closed in modem settings

Port problems don't happen that often, but they can also be the reason why PokerStars doesn't work. We note right away that the solution to this problem requires the computer user to have at least elementary knowledge and skills in handling a PC. What will need to be done:

1. Copy the text "%USERPROFILE%AppDataLocalPokerStars" and paste it into the search box in the start menu;
2. You will see a list of poker client files. In it, you must find a file called user.ini, right-click on it, select "Open with" and find Notepad in the proposed list of programs;
3. Find the line that starts with . To do this, use the quick search in the document - press the key combination ctrl + f and enter the appropriate name in the search box;
4. The found line will be followed by the inscription userport = with a certain set of numbers. If there are no numbers, then insert the numbers 443, 26002 or 80 after the equal sign;
5. Close the document and save changes;
6. Run the program again. If the client still does not open, put a different number in the userport= line - one of the three should definitely fit.

If this instruction seems too complicated for you, ask a more experienced user to follow it.

User Questions

Today PokerStars may not work for a variety of reasons. We have described the main ones above, so be sure to follow each instruction. If you have any questions, you can always ask us in the comments or contact the room support service directly. And we will answer the most popular questions from players about launch problems below.

If none of the above tips helped, and PokerStars does not work, all that remains is to seek help from. To do this, send an email to [email protected] , in which you describe the problem in as much detail as possible and, if possible, attach screenshots.

Are the methods above relevant for PokerStars Sochi?

Yes, each of the above methods of resuming access to the poker room is relevant not only for the main domain and the Stars client, but also for the Russian version of PokerStars Sochi.

No. Some tips are relevant only for a personal computer, some - for all devices. For example, a mirror can be used both from a PC and from a mobile phone. And opening ports is available only for a computer.

Playing online has many advantages, but it is not without its drawbacks. For example, your favorite poker room suddenly turned out to be inaccessible. Panic! What to do when PokerStars doesn't open? Our guide will help you figure it out.

Sometimes PokerStars won't load after a client software update. But these problems are quickly eliminated by the poker room itself. From time to time, the servers are rebooted, then the site does not work, but not for long. There is always a warning about scheduled work.

There are several reasons for long-term access restrictions. Consider various options for action.

Simple Steps

Make sure your internet connection is not interrupted.

Restart your computer. Check for problems with other sites and programs. Great if you can try to log in from another device.

Disable your antivirus temporarily.

Delete the client software, as well as any remaining shortcuts and folders. Then install the program again, be sure to turn off the antivirus.

Run the PokerStars.exe file (located in the root folder).

If PokerStars does not open despite all the steps described above, it is advised to change the user.ini file by correcting a few lines in it. This will allow you to establish a connection with the server or identify the source of the problem. The scheme is suitable for those who use Windows 7, 8, 10 or Windows Vista.

Click Start.

Go to the search bar, type "%USERPROFILE%AppDataLocalPokerStars" (you can just copy, without quotes), press Enter.

Find the "user" file, it may be called "user.ini".

Check #1

Open user.ini in notepad (notepad). Word is not recommended.

Looking for section. In case of absence, add it yourself after other sections.

Copy:

Save and close the file. Make sure its format remains the same.

Trying to open PokerStars.

If the client still does not open, move on to the second test.

Check #2

Open the user.ini file in the same way.

In the section, look for the string "userport = 22" and replace the numbers with "443".

We save, close, try to enter PokerStars.

In case of failure, we move on to the third test.

Check #3

Open user.ini as described above.

In the section we add one more line, it will look like this:

userhost=77.87.177.56

We save the adjustments, we look so that the file format does not change.

One of the methods should help. If the PokerStars client does not open even after these manipulations, and you do not know what else can be done, write to the support service. Possibly from a different device. If you first make the above checks and provide user.ini, experts will figure it out faster.