allows any buyer to purchase goods at low prices. People from all over the world buy clothes, shoes, accessories, equipment and various gadgets of high quality here without spending a lot of money.

• It’s convenient to choose, buy and pay for goods on Aliexpress.
• For various reasons, you may need to return the product to the store: poor quality, manufacturer defect, or simply the item did not fit.
• Where is the money returned and how can I check that the refund has been made? You will find answers to these and other questions in the following article.
• If you don’t yet have an account on Aliexpress, then you can create one by following a few steps. Read how to do it correctly. You can also watch the video instructions at this link and register yourself.

How and where do they return money from Aliexpress after a dispute, how to check?

If you are not satisfied with the product according to some criteria or the seller turns out to be a fraud, you need to open a dispute. When the dispute is resolved in favor of the buyer, you want to get your money back quickly. How and where do they return money from Aliexpress after a dispute, how to check?

Payment	Return	Crediting money in days	Method for checking the receipt of money in the account
From a Visa or Master Card credit card	To a Visa or Master Card credit card	5-14 days	via an ATM, bank branch, via SMS, which will be received after the money is credited
Maestro - debit card	on Maestro	5-14 days	via ATM, Internet banking, bank branch, via SMS
From the WebMoney payment system	To the electronic wallet of the WebMoney payment system	5-10 days	Check your e-wallet balance
By bank transfer	Bank transfer	5-10 days	Check your account at a bank branch
Through Wester Union	Western Union	5-10 days	Receive cash at a Western Union money transfer point
From Qiwi wallet	To Qiwi wallet	5-14 days	You will receive an SMS on your phone about replenishing your Qiwi balance.
Boleto	EBANX	5-14 days	SMS confirmation
From Alipay account	To Alipay account	within 1 working day	check account balance

Remember: Cancellation of a paid order will be possible if the seller personally agrees to the cancellation. According to Ali's rules, the seller may not confirm the cancellation, but continue the process of sending the order. It is impossible to influence his decision.

Refunds from Aliexpress | Ali on a Sberbank card, Visa?

It is convenient to pay for purchases on Aliexpress using a bank card. If the buyer refuses the goods after payment, the money is returned to the same card. Refunds from Aliexpress to a Sberbank or Visa card occur in the same way as to other cards or electronic wallets.

A refund back to the card can be made after the dispute is closed and the seller agrees to make the payment. You can find out about this in your personal account:

Go to " My orders", then " Return and dispute».

Refunds from Aliexpress | Aliexpress | Ali on a Sberbank card, Visa?

Details of the dispute can be seen on the next page, which stores data about the seller's decision.

Refunds from Aliexpress | Aliexpress | Ali on a Sberbank card?

If you see this data, it means that the order status should include the following inscription: “ Dispute closed, refund". Within 15 days you will receive your money.

Refunds from Aliexpress | Aliexpress to Sberbank card, Visa?

Advice: If more than two weeks have passed and the money has not been received, then contact Ali support.

The problem of delayed money may be due to fraud by the seller or a delay in the transfers themselves. Also, money may hang on another account if incorrect personal information is provided. The money is returned to the card within 5-14 days. To find out that the money has been received, you need to go to a bank branch or view the balance through an ATM.

Important: Often money is transferred to the bank from Aliexpress to a new non-existent client card. In this case, you need to contact a Sberbank branch and write an application. Within 24 hours, the money will be credited to the desired card.

To avoid unpleasant situations with a dispute or a refund, treat your purchases on Aliexpress responsibly.

Video: How to get money back on Aliexpress.com? All situations

How to check if money was returned from Aliexpress

There are many ways to pay for goods in an online store, so there will be no less options for checking returns. First, you should figure out how you paid for your purchase, then everything will become clearer.

If you paid for the goods with a bank card (debit or credit card, it does not matter:

• If you have a mobile bank connected, you will receive a message. Of course, if there is no system failure or you have enough funds to pay for the monthly maintenance of the connected function. The message will necessarily indicate that the funds came from the Aliexpress account;

• You can also check your credit at an ATM. Go to the terminal, insert your card and take a printout. The receipt will reflect the transactions made on your card. If you don’t see a line with credits from Aliexpress, then it’s not time yet. Right there, at the ATM, you can display information about the balance on the monitor. If you remember the account status, then this method will help determine whether the refunded funds have been returned;

• You can check your balance on the Sberbank website online. On the banking resource you can get the most accurate information about the movements of all incoming and outgoing funds.

If you paid for your order via an electronic wallet, the refund amount will be reflected in the section with incoming transactions. For those who paid for the selected product from their phone, refunds can be checked on their mobile account using a short command. For example, for Megafon subscribers, this can be done by dialing *100#. If you do not remember your account balance, then go to your personal account and use the free “Account Details” service, which is available from any operators.

Money back guarantee

To find out how to return money from AliExpress and whether it is even possible, just visit the official website of this online store. And there we will see that this organization guarantees customers the opportunity to return the money paid for the goods.

Time within which money can be returned

As a general rule, refunds paid for goods ordered and delivered are made until the buyer closes the order.

The moment the order is closed is noted in the order information, which the buyer can view in his personal account.

The seller can extend this period by providing a warranty called “Extended Protection” for certain types of goods. The extension period is up to 15 days from the date of order closure.

The buyer has no right to return money for purchased goods if:

• he confirmed that the order he received was free of defects;
• he did not apply for a refund until the order was closed, even though the product was not as described.

What is “Extended Protection”

The “Extended Protection” option is implemented by sellers of the AliExpress online store for certain products.

Protection does not apply if:

• the seller refuted the claim that the goods did not correspond to the description or the buyer did not receive the ordered item;
• the product, being of high quality and corresponding to the description posted on the store’s website, is no longer needed by the buyer;
• The buyer closed the submitted request for a refund as satisfied.

AliExpress: how to get your money back

A store customer can find out how to return money from AliExpress in the “Returns and Refunds” section on the AliExpress website.

Refunds are made after the buyer returns the defective or non-descript item to the seller. However, situations are also possible when the client leaves the goods, but agrees with the seller on the issue of compensation for its cost.

The procedure for returning the cost of goods is initiated only on the basis of the buyer’s application.

Reasons for a refund

A refund for purchased goods is issued if the goods presented on the store’s website do not correspond to the description or are of poor quality.

The amount paid by the buyer to the online store is not refundable if:

1. the buyer declares that the purchased product does not correspond to the description offered on the website, but the seller provided the buyer with evidence that the product fully corresponds to the description;
2. The buyer received a product that corresponded to the description, but it was no longer needed.

Conditions for refund

The seller sets a number of conditions for the buyer, subject to which a refund is possible.

1. First of all, it is required that the product described by the buyer as not corresponding to the description coincides with the product that the seller sells.
2. The fact that the product does not correspond to the description presented on the website must be proven by the buyer.
3. The buyer cannot submit a second application for a refund of the cost of an item if he placed the first application for a return before the order was closed and closed it, declaring it satisfied.

Refund to buyer

The amount of money returned to the buyer cannot exceed the amount paid towards the cost of the goods.

Refunds are usually made in favor of the buyer of the online store's goods in the form of a cashless transfer to his personal bank account.

Refund period for goods purchased on AliExpress

The period during which the organization makes a refund varies from 7 to 10 days.

If the money transfer is made to an Allpay card, the returned funds will be credited to the client’s account within 1 day.

Refund forms

Employees of the online store have the opportunity to transfer funds as part of the refund of the cost of goods in the form of transfer:

• to a Visa or Master Card bank card account,
• Maestro debit card account,
• account in the WebMoney non-cash payment system,
• QIWI electronic wallet,
• through the EBANX payment system,
• via Western Union.

Actions in case of delay in refunding an order

If, after 10 days from the date of making the decision to return the money, the buyer does not receive it, he should contact the organization that issued the credit card to which the online store employees were supposed to transfer the money, since there is a possibility of a delay in the money transfer due to the fault of the credit card. organizations.

If the promised funds have not been returned within 15 days, the buyer has the right to contact the support service on the website of the AliExpress online store.

Don't know your rights?

How to resolve disagreements regarding reimbursement of the cost of goods

In case of difficulties or disagreements regarding issues related to the return of goods or funds, customers can contact the store operators by opening a dispute.

A conversation with a seller’s representative will help the buyer clarify unclear issues and resolve any difficulties that arise quickly and without unnecessary worries.

Conditions for opening a dispute between the seller and the buyer

A dispute can be opened by any store customer registered on the AliExpress website.

A prerequisite for opening a dispute is the expiration of 6 days after the order is sent to the buyer.

The grounds for opening a dispute are situations when the buyer:

• does not receive the goods on time;
• receives goods of inadequate quality.

Procedure for opening a dispute. How to cancel an order

The user can place a request to cancel an order (which will entail a refund of the money paid towards its cost) if he logs into his personal account.

Having entered his personal page on the website of the AliExpress online store, the client needs to go to the “My Orders” tab located on the top toolbar.

To open a dispute, the client will need to fill out a standard form, where he describes the features of his order and the problem that has arisen that the seller needs to fix.

In conclusion, the client has the opportunity to indicate his right:

• to replace an item purchased in an online store;
• partial or full refund of the cost of the product.

After filling out the standard request form, the buyer clicks on the “Submit” button, after which the application is sent to the seller.

Buyers who managed to receive the goods at the time of sending the request need to confirm their request. Photographs, video materials, as well as chat entries that indicate shortcomings found in the item are accepted as confirmation.

Filing a complaint for damages

A dispute is opened after the buyer sends a request. The seller is given a period of 15 days to resolve the conflict with the buyer. If during this period the conflict that has arisen between the parties is not resolved, the buyer has the opportunity to file a complaint.

Filing a complaint against the seller is carried out through the client’s personal account - on the “My Orders” tab, where the user selects the appropriate option in the “Actions” column.

To submit an application, the user will need to submit documents about the order, dispatch, delivery and other operations related to the product.

If a complaint posted on the website is not supported by documents, it will be automatically closed within 7 days after publication. In this case, payment for the order is transferred to the seller's account.

The request to file a complaint is reviewed by dispute specialists who act as intermediaries between customers and representatives of the seller.

To see the status of a submitted complaint, the user will need to go to the Complaint Center. By clicking on the "Details" tab, he can track the latest news on the complaint.

The buyer can withdraw the complaint at any time if he reaches an agreement with the seller. In this case, the complaint case will be automatically closed.

The seller has the right to appeal the complaint. When responding to the buyer’s statement, the seller’s representative is also obliged to support his words with documents and accounting information about the disputed order.

Right to a partial refund

The parties can also agree on a partial refund of the cost of the goods. The conditions for such a return are negotiated by the parties individually. Once an acceptable amount of compensation has been established, the buyer will be able to receive the funds and keep the goods with him.

Thus, the buyer of goods in the AliExpress online store can issue a refund of the cost of the goods if he is not satisfied with the quality or if the goods do not correspond to the description, which must be documented by the buyer. Refunds are made by store employees to the customer's account within 10 days.

In the AliExpress system, money is returned only in the following situations:
1) Cancellation of an order before it is shipped;

If the seller accepted your order cancellation.

2) The seller did not send the order within the prescribed period;

If the seller does not send you the goods within the established time frame, the system automatically returns you the full cost of the order.

3) As a result of closing the dispute in your favor.

That is, if you opened a dispute for a full or partial refund and the seller accepted your terms, or did not have time to respond to the dispute within 5 days.

4) As a result of the closure of the claim in your favor.

If you did not reach an amicable agreement with the seller, as a result of which you escalated the dispute, where the mediators decided that the truth was on your side..

5) After the order is frozen.

In the event that your order is frozen due to suspicious actions on the part of the seller. It's enough to just wait about 7 days. Usually during this time the issue of closing the store and returning the full cost of the order to you is decided.

Will I get my money back on AliExpress? How do you know if a refund has already been made?

To answer this question you need to check your order details:

3) In the tab that opens you can find information about refunds. It will indicate the refund amount (the amount that you requested in the dispute) and the status of the refund.

Below in the screenshot three statuses are indicated in red.

Refund expected

Refund Processing

Refund completed

When this date appears, the money will be credited to your card from which you made the payment within 7-15 business days.

If the money has not arrived in your account. What to do?

If 15 working days have passed and the money has not yet been returned, then it is worth checking the account statement at the time of payment for the order - sometimes the refund is made on the same date.

Very often, refunds are not displayed in the electronic statement and you need to check with the operator whether there was a refund. If there really was no return, then you can contact the online buyer help center operator.

If for some reason you change your card. What to do?

If you lost your card or it expired and you had to order a new card, then don't worry about your money. All payments are made not from your card, but from your bank account to which the card is linked.

At the moment when you receive a refund to the details of the old lost card, the bank will accept these funds into your account to which the card was linked. The new card will also be linked to this account. Therefore, funds will be available from the new card. Roughly speaking, AliExpress will return your money to a new card; there is no need to notify AliExpress about the reissue of the card!

What should you do if after returning you see that the money remains hanging on Alipay?

Most likely, when opening your Alipay wallet, you accidentally selected the settings in which all refunds go to Alipay wallets. If you do not want this, you should log into your profile https://intl.alipay.com/user/profile.htm and click cancel.

Attention!!! If, on the contrary, you decide to agree that all refunds will come to your Alipay balance, then you should remember one nuance. Refunds will only be issued for payments made after your agreement. That is, if you first paid for the goods, and only then make such a decision, then the refund for these goods will come to the details from which you made the payment, and not to Alipay.

Have a question? Write it in the comments or chat

Online shopping is not always successful, but you can easily get your money back through the dispute system on. In this article you will find answers to all questions related to returning funds to your account.

Anyone who buys shoes and clothing online has experienced disappointment with the package they received. This happens more often with beginners, less often with experienced shopaholics, but it definitely happens to everyone. No one is immune from unsuccessful purchases. And it’s not always that the item doesn’t match the photo; there can be many reasons for a refund:

• The product was damaged during shipment
• the parcel did not reach you at all
• You may have been sent a different product by mistake.
• The size doesn't suit you or the color doesn't match the photo

As a result of the dispute (which lasted from a few minutes to 2 weeks), you managed to convince the seller to return the money in full or in part, for which you can be congratulated. It is sometimes very difficult to show persistence in a dispute and defend your money. Sometimes sellers press for pity, or offer compensation options. Whether to agree to them depends only on your desire and the reason for the dispute.

Aliexpress refund period

It takes more time to complete the transaction to return funds to the buyer’s account than when making a purchase. Depending on the payment method, the terms may vary:

• Money will be returned to a bank card (Visa, Master Card) within 3-15 working days
• to Maestro card within 3-15 working days
• to Web Money within 1-10 business days
• to Qiwi Wallet within 1-10 business days
• to your mobile account within 1-10 business days
• on AliPay within 1 day

Also, the speed of refund depends on the customer rating, which is divided into 5 categories:

• A0 – A3- do not have privileges when returning funds
• A3- accelerated refund up to $25
• A4 - accelerated refund up to $100

Refund amount on Aliexpress

When opening a dispute, you must answer several questions, including the reason for the return and the amount. Below, in the tooltip field, the limits are indicated, from 0.00 to the price of the product. Unfortunately, moral compensation for the upset cannot be withdrawn from the sellers, and you can only return the invested funds.

The amount of the amount depends only on you, for example, you received a dress that suits you, but there is a noticeable stain on it that can only be removed by dry cleaning. The stain appeared due to the fault of the seller, and you open a dispute for the amount necessary to order dry cleaning, for example, $10, when the dress cost $100. Of course, the seller will ask you to reduce it, so you can bet $20 to come to the compromise you need.

Another question is, if you did not receive anything or what you received is very different from what you ordered, then feel free to indicate the full amount of the return or full refund.

The next important point regarding the refund amount is related to the subtleties of the dispute. When you open a dispute for $10, the seller offers you his solution and may change the amount. For example, the seller will change your 10 dollars to 1 dollar, and in the text part he will write that he agrees to everything. If you ignore the price change and agree to the seller's offer, you will only get $1 back.

Stages of returning to Aliexpress

The refund occurs automatically and does not require any additional manipulations from you. The system is designed in such a way that when placing an order, you send money not to the seller’s account, but to the system’s account. Only after you confirm receipt of the parcel, the money is transferred to the seller. The site acts as a third party that guarantees the terms of your transaction with the seller.

Typically, all disputes are conducted before confirmation of receipt of the order, when the buyer protection time has not yet expired. According to the new rules, you can open a dispute and get your money back even after confirming receipt of the order, if you find flaws during testing and operation.

You can track the stage of the refund after a dispute on the order page, under the “Payment” tab. Regular orders will only have information about the purchase, while disputed items will also have an indication of the stage of the refund. There are only 3 stages:

• refund expected
• Refund is being processed
• refund completed

Sometimes the information is not updated immediately, the money will already be credited to your account, and the schedule may show that the refund is still being processed.

Where does money return to Aliexpress?

Funds are returned to the account from which the payment was made. That is, if you paid with a bank card, they will come to the card if you paid through Yandex. Money, then there is a return and look for it. If you do not remember how you paid, the payment information can be seen on the product order page.

Again, in case of a delay, find out information about the payment at the office of the company from which the payment was made; the delay may be due to currency conversion.

And remember that you will not be charged any return fees.

Refund did not arrive from Aliexpress

The transfer of funds is carried out automatically, but in any system there are failures. If after 15 working days the funds have not been returned, then click the “Help” button located on the top panel of the site, then “Customer Service”, then “Online Chat”. The consultant will be able to tell you by the order number whether the payment was made or not. Usually the consultants are Chinese women, but they write in Russian; it is not easy to explain specific issues to them, but they are quite capable of dealing with payments.

What should I do if I haven’t received the money when paying from my mobile phone?

A frequent question among those who pay for purchases from a mobile account concerns refunds. When you pay from your phone, a Qiwi wallet is automatically created using your phone number, and accordingly, the funds will be returned to it too. To gain access, you need to go to the Qiwi Wallet website, enter your phone number and click “Forgot password”, the password will be sent to you by SMS message.

Money does not arrive from Aliexpress to Sberbank

The terms for crediting refunds to Sberbank cards do not differ from those stated above. If within 15 working days you have not received the money and the statement shows that there were no transfers, then you need to contact the bank and clarify the fate of your transfer with them. There are cases when the payment does not go through and until all the circumstances are clarified, it is withheld in the bank account, and until you apply with a statement, the money will not be returned to the account.

Also check the expiration date of the card and account activity; perhaps the delay in receipt is due to this. If you have closed your account with the bank that made the payment transaction, then the refunded funds will remain in a special account and will await manual redistribution.

What should you not agree to in a dispute with a seller?

Another important point is related to the competition between stores for ratings. Disputes caused by the fault of the seller affect the reputation of the store. Therefore, you may see a message asking you to change the reason for the dispute, where you will be politely asked to indicate that you want a refund because you ordered the product in error. That is, the fault is not with the seller, but with you.

Whether you agree to these conditions depends on you, this return method is absolutely legal and you will not be in any danger, you will also receive all the funds that you indicated in the application, but the seller will not lose his precious points. Whether you want to meet the person who sent you something of terrible quality also remains in question.

On the other hand, some sellers offer you to return your money not through the system, but to your PayPal wallet. It is this payment system that works throughout China; other payment methods are not common. In exchange for transferring funds, you will be asked to close the dispute. A dispute closed by the buyer does not harm the store’s rating; on the other hand, you also got what you wanted. This method can most likely be called fraudulent; often sellers put off questions about transferring funds, wait until the last minute, and then completely disappear and do not respond. By closing a dispute, you may not receive anything in return.

Therefore, do not try to return funds by bypassing the system; the site guarantees that the transaction will be secure, where all your payment data is stored in encrypted form. By agreeing to dubious offers, even at a higher price, you risk getting nothing.

What happens to cashback when you return funds?

The question of changing the cashback will depend on the policy of the cashback portal and its agreements. You may have noticed that when you cancel an order, the cashback information is immediately updated and the transaction is reset to zero. By opening a dispute, you reduce or completely reduce the amount of the transaction to zero, but whether this will affect the amount of cashback depends on the policy. Typically, these transactions are more difficult to track and therefore the cashback remains untouched.

Online shopping has become much safer than shopping in offline stores. Since you don't see what you're buying, you can easily return it through the dispute system. In a regular store they will always ask you for a receipt, and if more than 2 weeks have passed, they may even refuse to return you. All you have to do is attach photo evidence and wait for the funds to be transferred. Let your purchases be successful and disputes happen extremely rarely! Happy shopping!

Video: Refunds on Aliexpress