Uses the once popular security question system. The service requires specifying a question and answer during registration, and in the future this is used to protect user data. Fortunately, like many other data, the security question and answer can be changed as desired.
This system is used to protect personal data from editing. When trying to change something in his profile, the user must answer it correctly, otherwise the system will refuse access.
Interestingly, the user must answer even if he wants to change the answer itself and the question. So if the user has forgotten the secret question, then it will be impossible to restore it on their own. In this case, you can continue to use Origin without any restrictions, but access to change the data entered into the profile will not be available. The only way to get access again is to contact support, but more on that later in the article.
Change security question
To change your security question, you need to go to the security settings of your profile on the site.
The data has been successfully modified and can now be used.
Secret question recovery
If the answer to the secret question cannot be entered for one reason or another, it can be restored. But it’s not easy. The procedure is possible only after contacting technical support. At the time of this writing, there is no unified procedure for restoring a secret question in case of its loss, and the service only offers to call the office by phone. But you should still try to contact support in this way, since it is quite possible that the recovery system will still be introduced.
- To do this, on the official EA website, you need to scroll down the page and press the button "Support service".
- Further, there is a difficult punching procedure to solve the problem. First you need to click the button at the top of the page "To contact us".
- The EA product listing page will open. Here you need to select Origin. It usually comes first on the list and is marked with an asterisk.
- Next, you will need to specify from which platform Origin is used - from a PC or MAC.
- After that, you will have to choose the topic of the question. An option is needed here "My account".
- The system will ask you to indicate the nature of the problem. You need to choose "Managing security settings".
- A line will appear asking you to specify what exactly the user needs. You need to choose an option "I want to change my security question".
- The last point is to indicate whether attempts were made to do this on their own. You need to choose the first option - "Yes, but there were problems.".
- Also, a question about the Origin client version appears earlier. It is not known what this has to do with the secret question, but it must be answered.
- After selecting all the items, the button will appear. "Choose a communication option".
- This will open a new page with possible solutions to the problem.
As mentioned earlier, at the time of this writing, there is no uniform way to recover your secret password. Perhaps he will appear later.
The system will only offer to call the support hotline. Service phone in Russia:
7 495 660 53 17
According to the official website, a standard fee is charged for the call, determined by the operator and the tariff. The support service is open from Monday to Friday from 12:00 to 21:00 Moscow time.
To restore the secret question, you usually need to provide some kind of access code for the previously purchased game. Typically, this allows technicians to determine whether a particular user actually has access to that account. Other data may also be required, but this is less common.
Conclusion
As a result, it is best not to lose your secret question answer. The main thing is to use fairly simple answers, in the writing or selection of which it will not be possible to get confused or enter something wrong. It is hoped that a unified question and answer recovery system will nevertheless appear on the site, and until then you have to solve the problem as indicated above.
Today there are a lot of game portals that impress with the quality and quantity of supported games. StopGame, Origin, GoodGame are the most famous of them. Origin has gained a lot of trust among gamers. And here we will break down a popular topic: how to change the secret question in Origin.
What is the Origin secret question for?
The secret question is an old technique for identifying the identity of a user, which has long lost its relevance for many. Yet Origin is using this technique. It allows you to confirm the fact that it is the owner who is trying to get to the page.
When registering, it is very important to take seriously the preparation of the security question, because it will be quite difficult to restore it or change it in the future. It is better to write down the data somewhere in a notepad: storing important information is unsafe due to the possibility of hacking the system by an intruder.
How to change the security question
It often happens that the user needs to change the secret question or the answer to it. This can be caused by a number of reasons, including the receipt of information by outsiders. In order to accomplish your plan, follow the instructions below.
How to recover a secret question
Unrecorded data, frivolous attitude during registration, theft of a profile - all this can lead to the loss of access to the main functions of the game portal. How is it going? Forgotten your password? No, it's pretty easy to restore it. The secret question can be the cause of colossal problems. It is he who gives users a lot of inconvenience. If the situation with the loss of the secret question and the answer to it is familiar to you, we know how to solve it! Just follow the instructions below and you will definitely succeed!
Warning! It is important that an E-mail address is attached to the profile, otherwise it will be almost impossible to restore access.
Attention, correspondence with the security service can take a long time, be prepared.
If you forgot your Origin account password, do not know the answer to your secret question, or are faced with the fact that attackers have stolen your account, then you have two ways to fix the situation. First of all, you need to try to recover your password by email. If this does not help, or you probably know that the profile is in the hands of scammers, you need to contact technical support.
Password recovery
Let's start with a simple password recovery, which does not require an answer to a security question or calls to technical support. So, the user forgot the key to the Origin account, what should he do:
A message with a link will be sent to the mail. By clicking on it, the user can reset the password that he forgot. After resetting the key, you need to come up with and write a new cipher twice to regain access to your account. 
If the letter does not arrive in the mail, make sure you enter the correct address on the recovery form. In addition, you need to check the Spam folder in your mailbox. It is recommended that you add your EA technical support address to your email contact list.
Recovering a stolen account
Password recovery is usually straightforward, but what to do if your Origin account is stolen. If your account has been hacked, you need to contact technical support. This applies to several cases:
- Account data was lost as a result of hacking.
- The secret question and answer have been modified by an attacker.
- The attached e-mail is replaced by a cracker with a different address.
In addition, you should contact technical support if you have problems with changing your account information. If you have forgotten the secret question, want to change it or set a different answer, then you cannot do without the help of specialists.
To chat with technical support, you need to log in to Origin. Since the account has been hacked, you will have to register a new profile or use the account of another person who is ready to provide you with authorization data.
Communication methods may vary depending on the game, platform and country of residence. For example, to regain access to Need For Speed on PS4 or FIFA16 on PC, you need to call the technical support number listed. Sometimes it is possible to use e-mail, through which you can contact a support specialist to reset your password.
The difficulty of restoring a stolen profile is that an attacker can change all personal data in the profile in a short time, from email to secret question.
Therefore, prepare in advance the license key of the purchased game, so that, if necessary, you can prove that you really made a purchase, and now you have become a victim of scammers.
Using chat
In the English version of the support site, it is possible to enter Live Chat, in which you can conduct a dialogue with a specialist in real time. This method is faster than sending an application or calling a number that only works during the day.
The answer will have to wait. When the specialist is ready to communicate, his name will appear. Describe the problem, inform the Origin ID and the e-mail to which the account was linked. A support specialist can check with you the date of birth specified when registering an account. If you do not remember what you wrote when you created your account, then it will be difficult to restore access.... Ask him to provide the license key for any installed game or other information that will help to identify you as the owner of the account. 
