If you are familiar with messages like: "the application could not be downloaded - error 491" or "the application could not be updated due to the same error" - you have come to the right place. This problem is very common (don't worry - you're not alone), but the nature of its occurrence is quite wide range. First of all, you should make sure that everything is in order with your Internet connection. Sometimes the problem occurs due to incorrectly configured Wi-Fi or a failure in its operation.
In general, the play market error 491 means the inability to download or update applications. When the Internet is working, we there is a universal way her decisions. So, if there is only one Google account on your device, at the first stage it will need to be deleted from the phone, and then reconnected. (In the case of two or more accounts, select the one that is specified in the settings of the play market application). Below is detailed instructions with screenshots.
Go to your smartphone settings. In the "personal data" group, find the "Accounts" item. Next, select "Google" - a list will open with your postal address at the very top. Now click on the three vertical dots in the upper right corner and in the same place in the small pop-up window click " Delete account". (If you have a PIN code or graphic key you need to drive it). Now restart your phone.
After reboot, add your Google account(in the same menu from where you deleted it). Ok, now again go to the phone menu and select the "Applications" item. Here you need to find a program called " ServicesGoogle play"(Android 6 opens a list with all applications by default, in older versions, you need to first go to the All Applications tab"). Click on " Google Services Play” and then to the sub-item “Storage”. First, click on "Clear cache" and then on "Manage space". Here at the very bottom we find "Delete all data" and confirm the operation. Finally, we return two tabs back to Google Play Services and click the "Stop" button.
We hope that now you will never see error code 491 in the play store again! But, please note that the method described above does not give a 100% guarantee (it all depends on the nature of the root cause). Some users are complaining about the app clean Master or antivirus that interfere with Google services and cause error 491 when downloading from the market (there is also a problem with Dalvik cache). So, if after the above steps the error is still present, stop the work. Clean Master(or other apps you suspect) and try again from the beginning. Also, please share your experience in the comments, especially if you found an application that did not fix the 491st error.
"Error 491" occurs due to the overflow of system applications from Google cache various data stored when using . When it becomes too much, it can cause an error when downloading or updating the next application. There are also times when the problem is an unstable Internet connection.
In order to get rid of "Error 491", you need to perform several steps in turn until it stops appearing. We will analyze them in detail below.
Method 1: Check your internet connection
Often there are cases when the essence of the problem lies in the Internet to which the device is connected. To check the stability of the connection, follow the steps below.
Method 2: Delete cache and reset settings in Google Services and Play Store
When you open the app store, the gadget's memory saves various information for subsequent fast loading pages and pictures. All this data hangs like garbage in the form of a cache that needs to be deleted periodically. How to do this, read on.
- Go to "Settings" devices and open "Applications".
- Find among installed apps "Services Google Play» .
- On Android 6.0 and above, open the storage tab to access the app settings. AT previous versions OS desired buttons you will see immediately.
- First tap on "Clear cache", then by "Place Management".
- After that tap "Delete all data". A warning will appear in a new window about erasing all information of services and account. Agree to this by clicking "OK".
- Now, re-open the application list on your device and go to « Play Store» .
- Here, repeat the same steps as with "Google Play Services", but instead of a button "Place Management" will be "Reset". Tap on it, agreeing in the window that appears by clicking on the button "Delete".
After that, restart your gadget and proceed to use the application store.
Method 3: Deleting an account and then restoring it
Another way that can solve the problem with an error is deleting the account and clearing the cached data from the device.
- To do this, open the tab "Accounts" in "Settings".
- From the list of profiles registered on your device, select Google.
- Next select "Delete account", and confirm the action in the pop-up window with the appropriate button.
- In order to reactivate your account, follow the steps from the beginning of the method up to the second step and click on "Add account".
- Next, in the proposed services, select Google.
- Next, you will see a page with profile registration, where you need to specify the profile you have email and the phone number associated with the account. In the corresponding line, enter the data and tap "Further" to continue. If you don't remember your authorization information or want to use a new account, click on the appropriate link below.
- After that, a line for entering a password will be displayed - enter it, then click "Further".
- To complete your account login, select "To accept" to confirm your familiarity with "Terms of Use" Google services and their "Privacy Policy".
This step completes the recovery of your Google account. Now go to the Play Store and continue to use its services, as before - without errors.
Thus, getting rid of "Error 491" is not so difficult. Follow the steps above one by one until the issue is resolved. But if nothing helps, then in this case you will have to take radical measures- returning the device to the initial state like from the factory. To learn more about this method, read the article linked below.
Since 2008 for Android users an online app store called Play market. It is really convenient: many applications are free, paid ones usually do not cost very much, and applications downloaded from there can be updated automatically. At the same time, all Android devices support this store, so you can download applications from it to both phones and tablets. But sometimes when downloading or launching the Play Market, error codes 491, 492, 495, 497 and others may occur that prevent adequate downloading or updating programs. It is especially annoying if these errors appear in a limited time and the download is very desired application. In fact, there is no need to worry in such a situation: most possible problems easily removed on their own.
How to identify Play Store errors on Android
If an error is found in the Play Market, operating system will let you know right away. The notification comes in the form of a window where the error code is indicated.
This is what the error message looks like
The numeric code in parentheses identifies the problem. Knowing what this or that error code means, you can identify the source of the problem and, if possible, eliminate it.
Error 406
Often this problem is accompanied by the inscription "the application cannot be installed". It is corrected in the following way: cleaning Play cache Market and removing its updates.
Through the "Applications" tab in the Settings, we erase the data and delete the Play Market cache by pressing the buttons of the same nameError 409
Often appears when the app download is nearly complete. We solve the problem by clearing the Play Market cache, deactivating the account and rebooting the device. After turning it back on and synchronizing the used Play account Market should earn.
Error 481
This type of error is associated directly with the account under which the actions are taking place. The reasons may be different, but what interests us is a quick and easy fix for the problem itself. This is done as follows:
Error 489
This problem differs from the others in that it is usually not caused by the device or the amount of memory. It can appear in two cases: if there are problems with the Internet and if the account recognition is inaccurate:
If switching Wi-Fi to mobile Internet did not help, you can try switching to another connection point through Settings => Network => APN
Error 490
If the smartphone notifies you of error 490, most likely there are problems with network connection devices. Besides, possible cause there may be an incompatibility of the downloaded application with the device or a failure of the services responsible for downloading it. The main options for resolving such a problem are as follows: first, you can switch from Wi-Fi to mobile Internet or vice versa. If the device again gave this error, we clean the cache of the Play Market and Google Play services. It still gives an error, even after the actions taken - delete the account, reboot the device and add the account again.
If, after all the steps taken, the error is still not resolved, it makes sense to check the recently installed applications. If, after downloading one of them, error 490 began to appear systematically, it is worth deleting the application.
If the error appeared recently, it is probably related to one of the recently downloaded applications. Remove it to troubleshoot
Error 491
The essence of such a failure is that the application is not downloaded or not updated. You can fix it by deleting the account from which the download is made and clearing the data Apps Play market.
Click the "Delete all data" button
Error 492
The reason for this problem, like many related to the Play Market, lies in the overflow of the cache. This is done through "Settings" => "Applications". After clearing the Play Market cache and services Google problem should disappear. However, there is a chance that even after clearing the cache, the device will give the same error.
In this case, you need to dig deeper. This problem is usually associated with the so-called Dalvik cache. To clean it, we go into recovery mode (for most smartphones, this is done by turning it off and then simultaneously pressing the volume up button, the power button and the Home button). The menu that appears on the screen is the recovery mode of the device. To clear the cache, select Wipe cache partition and confirm the selection. In this mode, the transition between menu items is carried out using the "Volume up" - "Volume down" buttons, and the selection is confirmed with the power key.
Video: Clearing the Dalvik Cache
Error 495
This error can be seen when downloading programs or when updating them. This type of problem needs to be dealt with radically. To fix this error, you need to delete the Play Market data through the application settings and delete the account from which the download or update is taking place. We reboot the device, log into the account again and download the application again - in this case, it should be saved without problems.
Error 497
It usually occurs in case of problems updating applications already installed on the device. The simplest solution, typical for most Play errors Market - cleaning Memory Play Market and Google services. If it doesn't help, you can try turning off the memory card in the settings and updating the application again. As a rule, this is enough to correct the error.
To disable the memory card in the Settings, select the "Memory" tab
We confirm the shutdownError 498
This error occurs while downloading the application from the Play Market. This can happen either due to a lack of device memory, or because the cache is full. Accordingly, it is possible to “treat” the problem either by removing junk files and programs from internal memory device (in the first case), or by clearing the cache. This is done in the application settings. It is worth clearing the cache for browsers, the Play Market and games that have Internet access.
The cache is cleared by pressing the "Clear Cache" button
General ways to solve most Play Market errors
Most of possible problems related to the Play Market can be fixed in several similar ways. It:
At the same time, for different versions android schema action remains the same.
Video: typical ways to solve problems with the Play Market
The Play Market is undoubtedly extremely convenient for downloading applications, including free ones, as well as for feedback about the quality of applications directly with the developers. But if there are problems with it, they are usually easy to fix. The easiest solutions to use have been described in this article. Still, it would be much better if such problems occur less frequently or not at all.
After long-term use smartphone or tablet under Android control, there may come a time when, when trying to install another application or game, the system will give a refusal and report that an error 491 has occurred. Installation in this case will be interrupted. The first thing to do in this case is to restart the device and try again. If this procedure did not help, we recommend that you read this article and try the methods that will help you fix error 491 in the Google Play store.
Why does Google Play give error 491
Since the Google Play app is actually a web-based store client, every time you open it, everything you see on the display is downloaded from the network. Screenshots, icons, text, video and so on. All this is downloaded from the network and in order to speed up the launch of the application and the opening of visited pages in the future, as well as to save traffic, the system automatically saves part of the data in the memory of your device. As soon as such saved data, called the cache, becomes critically large and interferes with stable work system, the Google Play app stops downloading new data and reports error 491.
How to Fix Error 491 on Google Play Store
There are several ways to get rid of the annoying error 491, which also prevents the installation of new games and applications. We will describe them below and recommend applying them one by one, until the error stops reminding of itself.
Method #1
- Open your device settings and go to the Apps category.
- Find system applications Google Play Services and Google Play Market.
- Open their properties one by one and clear the cache by clicking the button with the appropriate name.
- We also recommend that you erase all data from these applications. The required button is on the same property page of each application.
- Restart your device and try installing the app or game again.
Method #2
- It rarely happens that the first method has not been effective. In this case, do everything described below:
- Go to Settings on your smartphone or tablet.
- Enter the Accounts category.
- Select Google account, which is used to work with Google Play.
- Open its properties and remove it from device settings.
- After that, sign in to your Google account again by entering your username and password.
Many smartphone users often encounter a problem when, when trying to install an application on their device, an error 491 appears. There can be several reasons why this happens, ranging from a malfunction of the OS to problems in the application store itself from " Google". Further in the article, we will talk in detail about the most common causes due to which the error appears, and also consider ways to troubleshoot.
System failure
Most common cause why error 491 occurs - Android OS failure on phone or tablet. You should not be surprised that this can happen, since this operating system is as prone to various failures as others. The failure can be caused by any factor, for example, unexpected reboot smartphone.
But not everything is so bad, since this problem copes quite easily, although it is worth saying that there are as many as 3 different ways:
- The first method is suitable for most cases of error 491. All the user needs to do is restart their phone. You can also simply turn off the device and leave it in this position for 2-3 minutes, then turn it on.
- If the first method turned out to be powerless, then you should use the second - reset the settings to the factory state. Even if there is any damage system files, due to which various errors occur, full reset Settings will restore everything and bring it back to its original form. The reset is done simply, just go to the phone settings, go to the menu item " Backups and reset" and press the corresponding button there.
- Well, the third way, in case nothing helps, is flashing the smartphone. Some users also resort to this step, but it is worth noting, much less often. It is not always easy to execute it, in addition, the instructions are different for each phone, as well as the files needed for the firmware. So that universal way does not exist here. The most correct option in this situation is to visit the forum page or a site dedicated to specific model phone, where they will necessary files for firmware and detailed instructions with pictures and descriptions of what to do.
Problems with the Google Play Store
The second reason why error 491 may occur on Android is problems with the cache and data of the Google Play application. It is also very common, so you should not be surprised if this also affected your device. Everything is fixed in this case quite simply, the main thing is to follow the instructions:
- We go into the settings of the phone, look for the item "Applications" and select it.
- In the window that opens, you need to switch to the "All" tab and find there established store Google Apps play. We click on it.
- In another window that opens, you must alternately click on 2 buttons - "Erase data" and "Clear cache".
- Once the cleaning is done, you should restart your smartphone and you can safely use the Google app store.
Also, sometimes error 491 may appear due to updating Google Play itself to a newer and more recent version. All you need to do in this situation is to uninstall the updates. This is done easily: you need to repeat all the steps described above, only instead of clearing the data and deleting the cache, click on the button at the top "Restore old version". When the updates are removed, the phone should be restarted, after which it can be used.
Google account error
The third reason why error 491 occurs is a failure or error in syncing the linked Google account. No one knows for sure what might cause this problem but the fact that it exists is a fact.
Solve the problem in this case it won't be hard either. All the user needs to do is go to the "Accounts" menu in the phone settings, select the linked Google account and in the window that opens, click on the top 3 dots, then click on the "Delete" button.
After these steps, the phone needs to be rebooted and re-linked to the Google account.
No Internet
Next reason, why does "error 491: the application could not be downloaded ..." occur - the absence or failure of the Internet connection. If you don't have much good provider and failures in the Internet are frequent, then with a high degree of probability it can be argued that this is the cause of the error.
You can fix the problem in this case without much difficulty - you need to turn off wi-fi on your phone, then reboot the router (pull the power plug out of the socket for 15 seconds and plug it back in), and then reconnect your smartphone to the Internet.
Google services error
Well last reason why error 491 may occur on Android, - a failure in Google services. Services, as you know, collect a lot of information about the operation of Google applications, and then store them in their cache. So, if it gets damaged, for example, due to an OS failure, then this can cause the appearance various errors.
To fix the problem in this situation, you can do this:
- Go to "Settings" > "Applications" > "All Programs" tab.
- We find and click on the application "Google Services" in the list.
- In the window that appears - click on the "Clear cache" button, and then on the one above - "Manage space".
- Another window will open, in which, at the very bottom, there will be a button "Delete all data", which you need to click and confirm the action.
- Once the cleaning is done, reboot the device and use it!
